insight for the connected world RFP #61070600
Electronic Government Business Portal and Payment System
Frank Hagy
August 21, 2000
City of Tampa, Florida
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dAgendaAgenda
• Overview of AMS
• Overview of NIC
• Evaluation Criteria Workshop
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dAMS - General AMS - General
• AMS is one of the 20 largest technology consulting firms, founded in 1970 by three Pentagon employees
• Headquarters in Fairfax, VA
• 9,000 Employees
• 57 Offices Worldwide
• 40% revenues from e-business operations (150% increase over 1998)
• Full range of technology services
• Works with corporations and government
• +80% of revenues from US operations
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dAMS - General AMS - General
• govWorks.com
– Established 1998
– New York based
– Focused solely on e-government space
– Significant experience with States, but limited experience with Cities and Counties
– 2,500 employees in e-business
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dAMS - PartnersAMS - Partners
• Sapient for e-business consultants
• Vignette for implementation and development
• C-Span and Hearst New Media for content
• FleetBoston Financial Corp - eLending service for B2B
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dAMS - FinancialAMS - Financial
• Annual Sales $1.27B
• Six months ending 6/30/00
– Revenues rose 6% to $629M
– Net Income rose 54% to $31.4M
• 1999
– Revenue $1,240M - 1 Yr Growth 17.3%
– Net Income $56.9M - 1 Yr Growth 9.8%
• govWorks recently infusion of $18M in capital from venture capitalists
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• Customer Incentivization Program (CIP)
– Customer pays ticket on-line
– Citizen enter citation number and credit card information
– CIP ask whether a portion of the ticket fee should be allocated to a free magazine subscription.
– Government fee is not affected
AMS - Of Interest AMS - Of Interest
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dAMS of InterestAMS of Interest
• Public sector is fastest growing sector in their business accounting for over 50% of sales last year.
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dAMS - StrengthsAMS - Strengths
• AMS derives +85% of its sales from existing customers
• Highly innovative business model
• Strong financial backing
• Impressive partnering and alliances
• Well positioned in e-business community
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dAMS - ChallengesAMS - Challenges
• Needs rapid deployment of network
• Unknown whether the business model works
• Processes can be labor intensive
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dAMS - Significant EventsAMS - Significant Events
• Mississippi State Tax Commission canceled its agreement with AMS in 1999.
– AMS performing work since 1993 on Automated Revenue System
– Canceled after “failure to deliver”
– Mississippi Sued for $1B after paying $11.2 million on the contract.
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dAMS - Reference ChecksAMS - Reference Checks
• AMS has worked a variety of revenue generating models
– Citizen driven and agency driven
• Service levels are highly dependent upon individuals (Mr. Waple is excellent)
• Government knowledge limited but willing to learn.
• Difficulty contracting, usually legal issues such as jurisdiction, performance bonds, etc.
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dNIC - GeneralNIC - General
• Established in 1991 as the Kansas Information Systems Consortium
• Overland Park, Kansas
• 185 Employees
• Works exclusively with governments
• Maintains portal Web sites for more than 20 state and local governments.
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dNIC - PartnersNIC - Partners
• Oracle alliance with Oracle to market web-centric, transaction based solutions to government (e-Utah is the first site)
• Deloitte & Touch (consulting)
• Tidemark (Permitting)
• Data Voice, Inc.
• AMA Technologies
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dNIC - FinancialNIC - Financial
• Annual Sales $71M
• Six months ending 6/30/00
– Revenues rose by 57% to $38.8M
– Net Loss of $13.7M which is up from $5.8 million from the previous six months
• 1999
• Revenue $57M up almost 100%
• Net Income ($10.7) up over 35%
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dNIC - Of InterestNIC - Of Interest
• State of Tennessee awarded portal contract to NIC (8/00)
• Air Force Standard Systems selected NIC to provide the e-procurement engine for their technology Superstore. (6/00)
• State of Indiana reviews its contract (6/00)
• Federal Supply Service of GSA awarded NIC business for e-Commerce Request and Quote module. (4/00)
• Signed partnership with Public Technology, Inc. (2/00)
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dNIC - Of InterestNIC - Of Interest
• Lobbyist in a Box
– Lobbyist enter general profile.
– Any Bills, notices of hearing, etc are emailed to them
– Cost Lobbyist $400 year.
– Free to Citizens tracing less than 10 bills.
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dNIC - StrengthsNIC - Strengths
• Ability to articulate a vision of public-private partnering
• Focuses on enterprisewide approach to portal building, rather than a specific service
• Willingness to tackle less profitable, content only aspects of portal building
• Well received public offering
• Impressive installed base of references
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dNIC - ChallengesNIC - Challenges
• Financial challenge
• Success has been mostly at state level. Federal, local and international sites are insubstantial.
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dNIC - Reference ChecksNIC - Reference Checks
• They understand and talk government
• Generate the contract carefully and be specific.
• Very responsive to projects what will generate revenue, less responsive to non-revenue projects.
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d Comparison - AMS -vs- NIC Comparison - AMS -vs- NIC
• Revenue* $629M $38M
• Revenue Change* +6% +57%
• Net Income* $31.4M ($13.7M)
• Annual Sales $1.27B $71.0M
• Profit Margin 5.3% (26.2%)
• CEO Compensation $1.5M 222K
• Employees 2,500 185
AMSAMS NICNIC
*Six Months Ending 6/30/00
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Demonstration Evaluation WorkshopDemonstration Evaluation Workshop
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dDemonstration EvaluationDemonstration Evaluation
• General Company (10 Points)
– Assess experience level of company
– Long term stability of the company
– Company and team organization
– Competency of personnel
– Vision for the future
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dDemonstration EvaluationDemonstration Evaluation
• Portal Management (35 points)
– Company’s understanding and awareness of privacy and public record polities
– Assess companies ability to ensure data integrity
– Assess company’s ability to provide meaningful data regarding portal usage.
– Assess company’s ability to provide help services to citizens
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dDemonstration EvaluationDemonstration Evaluation
• Technology Management (35 points)
– Assess the ability of the company to provide continuity of operations
– Assess the security and authentication process
– Assess the ability of the company to interface with existing systems.
– Assess framework for portal development
– Assess navigational features
– Assess online payment system, including cashiering interfaces
– Assess flexibility for future applications
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dDemonstration EvaluationDemonstration Evaluation
• Quality of Demonstration (10 points)
– Organization
– Follow the script
– Project manager participation
– Quality of presentation
– Exemplify teamwork
– Demonstrate actual items
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dDemonstration EvaluationDemonstration Evaluation
• Portal Business Management (10 Points)
– Assess the revenue generation model - is it realistic
– Assess the ability to contract with the company
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