RFP for Managed Wi-Fi Solution Service Provider on Opex (Rental) Model Under Rate Contract · 2019....

RFP for Managed Wi-Fi Solution Service Provider on Opex (Rental) Model Under Rate Contract

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Request for Proposal (RFP)

for

Selection of Internet Leased Line

Service Provider

on Opex (Rental) Model

Under Rate Contract

to

Union bank of India,

Staff Training College,

Bannerghatta Road,

Kalkere Bangalore - 560083


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DISCLAIMER

The information contained in this Request for Proposal (RFP) for selection of Internet Leased Line Service

Provider are provided to the Bidder(s) on the terms and conditions set out in this RFP document.

The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or any

other arrangement, in respect of the services.

The provision of the services is subject to observance of selection process and appropriate

documentation being agreed between the Bank and any successful Bidder as identified by the Bank, after

completion of the selection process as detailed in this document.


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TABLE OF CONTENTS

1 Introduction 6

2 Objectives of the RFP 6

3 Eligibility Criteria 6

4 Scope of work for Centralized Managed Wi-Fi Solution 7

5 Cost of Bid Document/RFP Document 9

6 Bid Security/Earnest Money Deposit (EMD) 10

7 Disqualification 10

8 Language of Bid 10

9 Period of Validity of Bids 11

10 Amendment of Bidding Documents 11

11 Authorization to Bid 11

12 Documents constituting the Bid 11

13 Evaluation Methodology 11

14 Technical Bid 11

15 Technical Bid Evaluation Criteria 12

16 Commercial Evaluation 13

17 Locations to be covered 13

18 Adherence of cyber security policy 13

19 Price Composition 13

20 Award of contract 13

21 Format and Signing of RFP 13

22 RFP Clarifications 14

23 Price Validity 14

24 Payment Terms 14

25 Confidentiality 14

26 Liquidated Damages 15

27 Execution of SLA/NDA 15

28 Service Levels and Penalties for managed Wi-Fi solution and services 15

29 Termination for Default 16

30 Limitation of liability 16

31 Support / Contract 16

32 Force Majeure 17

33 Arbitration 17

34 Jurisdiction 17

35 Other Terms & Conditions 17

36 Security Configuration, Monitoring and Audit 18

37 Performance Bank Guarantee 18

38 Project plan and Project Schedule 18

39 Patents Rights 19

40 Confidentiality 19

41 Proposal ownership 19

42 Escalation Matrix 19

43 List of Equipments / Assests going to be held in bank 19


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44 Submission of bids 19

45 Annexure A - Undertaking by the Bidder 20

46 Annexure B - Compliance to RFP terms & conditions 21

47 Annexure C - Bidder profile & other information 23

48 Annexure D - Acceptance of Terms and Conditions 25

49 Annexure E - Un-Priced Bill of Material 27

50 Annexure F - Indicative Commercial Table (A) in sealed cover: 28

51 Annexure G - BID Form 30

52 Annexure H - Compliance for Eligibility Criteria 32

53 Annexure I - Letter of Authorization for attending RFP/Tender Opening 34

54 Annexure J - Technical Specification 35

55 Annexure K - Know your Employee (KYE) 37

56 Annexure L - Reference Site Details 38

57 Annexure M - Manufacturer Authorization Format 39

58 Annexure N - Implementation Team Profile 40

59 Annexure O - Bank Guarantee for EMD 41

60 Annexure P - Project Timelines 43

61 Annexure R - Letter for Refund of EMD 44

62 Annexure S- Confidentiality / Non-Disclosure Agreement 45

63 Annexure T - Pre Bid Query Format 50

64 Annexure U - Format for Performance Bank Guarantee (PBG) 51

65 Annexure V - DoT guidelines for Wireless network implementation 53


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Bid Details

Date of issue of RFP 21.03.2019 at 11:00 Hours

Pre bid meeting 25.03.2019 at 11.00 Hours

(Venue: as mentioned in place of opening of bid)

Last date and time for seeking

clarification from Bank 27.03.2019 up to 17:00 Hours

Last date and time for Receipt Of

Bidding Document 05.04.2019 up to 16:00 Hours

Date and Time of Technical Bid Opening 11.04.2019 at 16:15 Hours

Place of opening of Bids Union Bank of Bank, Staff Training College,

Bannerghatta Road, Bangalore - 560083

Address for communication As above. Tel:(080) 22639013

Cost of RFP

Rs.1,000/- (Rupees One Thousand only)

(non-refundable) in the form of Pay Order / Demand

Draft in favour of Union Bank of India payable at

Bangalore. The Pay Order / Demand Draft should be

submitted at the time of bid submission.

EMD

2,40,000/-(Rupees Two lacs Fourty thousand only) in the

form of Pay Order or Demand Draft in favour of Union

Bank of India, payable at Bangalore.

EMD should be enclosed in Technical Bid. EMD can also be

paid in the form of Bank Guarantee (BG) of scheduled

commercial Bank valid for one year.

Performance Bank Guarantee

Performance Bank Guarantee equivalent to 10 % of

the Total Cost to Ownership (TCO) valid for the

period of 3 years from date of go live.

Contact for queries

Interested Bidders are requested to send the email

to:

[email protected]

[email protected]

[email protected]

containing below mentioned information, so that

in case of any clarification same may be issued:

Name of company, contact person, Mailing

address with Pin Code, Telephone No., Fax No.,

email address, Mobile No. etc.

Note: Bids will be opened in presence of the bidders‟ representative who chooses to attend.

mailto:[email protected]



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1. Introduction

Union Bank of India, a Public Sector Bank has its, main Training Centre at Staff College, Bannerghatta

Road, Kalkere, and Bangalore 560083. Union Bank of India, Staff College, Bangalore (herein after called

as “Bank or the Bank” invites proposals from experienced and eligible Bidders for implementing Managed

Wi-Fi Solution by the Internet Leased Line Service Provider at entire 33 Acres of the bank’s campus of

Staff College, Banalore.

2. Objectives of the RFP

1. The bank intends to issue this bid document, hereinafter called as RFP, to reputed solution providers

(hereinafter referred to as “Bidder”) to Participate in the competitive bidding for supply,

installation, pro-active monitoring and maintenance of centrally managed Internet Leased line

services within entire campus ie. 33 acres of Union bank of India, staff Training College Premises on

OPEX (Rental) model through rate contract.

2. The Rate contract period for the above mentioned solution will be for a period of 3 years from the date

of agreement to the selected bidder. However, if the bank desires, it must be agreeable to the selected

bidder to extend the services for next 2 years after expiry of the contract period at the same price and

will be renewed on yearly basis.

3. Bidder who is interested in participating in this RFP must fulfil the eligibility criteria mentioned in the

document and also in a position to comply the technical specification.

4. Bank may not accept any deviations from the terms and conditions specified in the tender. Deviations

could result in disqualification of the offer made by the vendor at the discretion of the Bank.

3. Eligibility Criteria

Eligibility Criteria for Selection of Service Provider for managed Wi-Fi at the bank,

1. Bidder should be a Government organization/ PSU or a registered/incorporated company in

Bangalore under the Companies Act 1956 /2013 and having business in bangalore during last 5 years.

2. The Bidder should have minimum annual turnover of 2 Crore during the last three financial years

i.e. 2016-17, 2017-2018 and 2018-19. This must be the individual company turnover and not that of

any group of companies.

3. The Bidder should have positive net worth for the completed immediate last three Financial Years

i.e. 2016-17, 2017-2018 and 2018-19. Audited financial statements of last three years to be

submitted. In case Financial Statement for the year 2018-19 is not audited, provisional Financial

Statements certified by a chartered accountant should be enclosed.

4. Bidder must have implemented/ under implementation wireless Access Points (APs) for BFSI, Govt.

Organization, PSUs, Universities, Airports, Railway Stations for Wi-Fi projects in last 3 years from date

of issuance of this RFP. (If the bidder is furnishing the credential of the parent company then the

bidder has to furnish an undertaking from the parent company that if the bidder is not able to meet

its obligation as per the contract during the contract period, then responsibility and liability

shall solely rest with the parent company (This letter should be on the letterhead of the Parent

company duly signed by an authorized signatory).

5. Bidder should not have been blacklisted by any Govt. organizations/ PSU/PSB in the last three years

from date of issuance of this RFP.

6. The bidder shall give a declaration that they have not been blacklisted by any of the Govt. Authority

or PSUs, as on date of submission of the tender, otherwise the bid will not be considered.

Note:

1. All eligibility requirements mentioned above should be complied by the bidders as applicable and

relevant support documents should be submitted for the fulfilment of eligibility

2. criteria failing which the Bids may be summarily rejected. Non-compliance of any of the criteria

can entail rejection of the offer and no Technical evaluation will be done for that bidder, who is

non-compliant.

3. Self-certified photocopies of relevant documents / certificates should be submitted as proof

in support of the claims made for each of the above mentioned criteria. The Bank may verify


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the originals of these certified copies if required during the verification stage of eligibility criterion.

The Bank reserves the right to verify / evaluate the claims made by the Bidder independently. Any

misrepresentation will entail rejection of the offer ab-initio.

4. Scope of work

1. The Bank expects the bidder to provide the centrally managed Wi-Fi Hotspot solution through

Internet Leased line with minimum 20-25 Mbps bandwidth at Staff Training College, Bangalore

under OPEX (Rental) Model for 3 years where Internet connectivity including all

hardware/software for managing the Wi-Fi centrally on monthly rental basis shall be provided

by the Bidder.

2. Bidder has to roll out centralized managed Wi-Fi Solution in the entire premises of Union bank of

India, Staff Training College, Bangalore and plans to provide internet Access through wireless medium

to the participants visiting Staff College, Bangalore or Wired Medium to the faculty as per the

requirement of Staff College, Bangalore.

3. The contract will be for a period of 3 years starting from Commissioning / implementation /go live of

Solution and can be extended for 2 more years if bank desires.

4. Bidder must provide all the necessary electronic and network components/ Access Points/any

other equipments for providing wireless access inside the Staff Training College, Bangalore premises.

5. It would be the responsibility of the bidder to supply all the required products and equipment (active

and passive) which are required to complete and deliver the services at the bank.

6. The Bidder should provide the Successful installation report for implementing WIFI at entire

premises of Union bank of India, Staff Training College, Bangalore and duly signed by the respective

staff College official.

7. The network must have the following features:

7.1 Support for wireless protocol

7.2 802.11 b/g/n/ac network devices with backward compatibility along with MAC address

filtering, IP Security (IPSec), WPA2 Authentication and AES Encryption.

7.3 Mobile OTP based Authentication must be implemented to access the Network.

7.4 Solution shall support WIPS (Wireless Intrusion Prevention System).

7.5 The network must be managed and monitored centrally with scalability upto the full

requirement of the bank.

7.6 The bidder should provide and support End-End Solutions to the bank.

7.7 All configuration, policies and security patches should be updated to the latest version

time to time.

7.8 The solution should redirect the customer to the desired web URL/page approved

by the bank. However, Bank at its discretion may ask the bidder to update or modify

the page as per the requirement without any additional cost to the bank.

7.9 Bidder system must be sufficiently equipped to cater and maintain such requirement

without incurring any additional cost to the bank.

7.10 Bidder should ensure that each user should agree to the terms and conditions before

accessing the Wi-Fi of the bank which may be amended by the Bank from time to time.

7.11 The end-point node which may be a Desktop/ Mobile/Laptop/tablet shall not be

allowed access to the network until it has been successfully authenticated.

7.12 Bidder has to provide a centralized dashboard to fetch all types of reports

including but not limited to: total users login on each location, IP address

of the device, mobile numbers, and site-wise bandwidth consumption on real

time basis as well as during any time interval. It should also be capable to

produce the survey/feedback results conducted through Wi-Fi with location and

various other survey parameters in acceptable formats (excel, csv, pdf, pipe-

separated etc.) for further data analytics to be performed by the bank.


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7.13 Bidder is responsible for performing duly check-up of earthing and power supply

before deployment of devices. During the contract period, if networking

equipment gets faulty, it would be the responsibility of the bidder to replace the

same within 2 working days without any extra cost to the Bank. Under any

circumstances, Bank will not be responsible for any kind of damage to

equipments.

7.14 During the contract period, the bidder shall bear all the costs associated with

commissioning of Wi-Fi hotspots solution which may arise due to various faults.

7.15 Bidder shall ensure the delivery and installation of wireless hotspot systems at the

Bank’s location within 3 weeks after issuance of purchase order.

7.16 In case of any breach/fraud caused, the bidder should support with the proper logs &

if bidder not producing required logs in timely manner/any other fault by the Bidder

resulting in any kind of financial loss to the bank, the bidder shall be liable for all such

financial loss.

7.17 It is the responsibility of the bidder to secure and maintain all the devices,

components, solution and network installed, commissioned and maintained by

them.

7.18 Bidder must ensure that no data is leaked/transferred out from Bank to any third

party.

7.19 Bidder has to ensure that Bank is in no way responsible for any failure, damages

or theft of equipment/ devices for whatsoever reason. However, bidder is

required to adhere to all SLA, requirement and terms & condition mentioned in

the RFP Document and subsequent addendum/documents.

7.20 Bidder has to ensure to share the schedule of installation to officials of Staff college

bangalore. The Bidder to intimate the bank officials in advance if access to Bank

premises is required. In case of non-intimation, Bidder has to provision for engineer’s

revisit without any additional cost to the bank.

7.21 Scope of work also includes components, materials, accessories required to

render the equipment and systems offered complete in all respects even though

every individual item may not have been specifically mentioned in the RFP.

Moreover, shifting of hotspot devices will also include all terms and conditions of

scope of work. Shifting of hotspot devices within the Staff College premises will

not involve any cost to the bank.

7.22 Bidder will be responsible to set-up NOC at its own premises/cloud which should be

accessible to Bank Officials/ Telecom authority officials for necessary inspection and

audit.

7.23 Bidder will set-up a back-end team of qualified engineers at the NOC at Bidder’s

premises to manage and resolve all complaints related to the hotspot operation of the

Bank.

7.24 Bidder has to ensure that only one device is registered per Mobile OTP

authentication.

7.25 SMS Gateway shall support following features:

7.25.1 Authorization based on access policy

7.25.2 Concurrent policy and RADIUS policy

7.25.3 Centralized subscriber management

7.25.4 Local authentication

7.25.5 Session management

7.25.6 Alert management

7.25.7 Capability to provide details of customers browsing activity.


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7.25.8 The solution shall support data analytics for the Bank.

7.25.9 Capability to stop repeated logins from same device Fault alarms

7.26 Bidder has to ensure that the end-point node which may be a desktop/ mobile

/Laptop/tablet shall not be allowed access to the network until it has been successfully

authenticated.

7.27 Bidder will ensure AAA services for authentication of the internet session as per

prevailing DoT guidelines.

7.28 The solution should plan and packages like time-based usage and volume based usage.

7.29 The solution should have capabilities to support separate SSID‟s for Participants and

permanent staff of the bank with separate time/bandwidth based policy for both

categories.

7.30 Bidder will provide online access to Bank for browsing of usage report of each location

site as well as site-wise bandwidth consumption report etc. Historical data/logs should

be preserved with the Bidder for the entire contract period and same shall be shared

with the bank on monthly basis or as required by Bank/regulatory authorities in

readable/searchable format. The Bidder should ensure submission of all the logs on

removable media at the end of the contract period.

7.31 Bidder must have provision for one relationship manager/Project leader to drive

installation, support and training to understand and execute customization or changes

required to make on wireless hotspot systems for all sites.

8. Bidder to conduct or assist the bank officials/Bank designated Officials/GOI/TRAI/RBI in conducting

the Audit as required by the TRAI/RBI or any other Govt. agencies of the solution, hardware and any

other component related to the solution. Proposed wireless network shall be secured and in compliance

with DOT/RBI/ WPC/ TRAI guidelines, the applicable laws of the country and with the Bank’s security

policy.

9. The Bidder would be solely responsible for ensuring adherence to the Service Levels and Service Quality

for each of the deliverables executed by them and their sub-contractor(s).

10. The complete authentication process must comply with DoT regulations (Annexure V- DoT guidelines

for implementation of wireless Networks) and it is the bidder’s responsibility to manage

authentication process and store the necessary information about the users/authentication for any

government regulation or compliance purposes.

11. The bidder must provide a centralized dashboard application/Web URL to fetch all such details

and enable the historical data to be reviewed by the Bank or any external agency duly

permitted by the bank through that centralized dashboard/reporting tool. Further, any query

/objection/information required by GOI and its agencies, it will be responsibility of the bidder to

provide the same. Bidder will deploy necessary policies to prevent any intrusion attack in the wireless

service.

12. Bank will provide Power source and space for installation of Wi-Fi hotspot solution. Bidder has to

provide all other cabling and infrastructure, Equipment, Software etc. for successful installation and

commissioning of the Wi-Fi Hotspot solution at sites.

13. Bidder should complete the requirement study after the Prebid meeting and submit detailed

full system requirements in Technical & Commercials specification documents within time frame

given for Document submission.

5. Cost of Bid Document/RFP Document

1. Document fee of Rs.1,000/-(Rupees One Thousand only) by way of Demand Draft (DD)/ Pay Order

(PO) favouring Union Bank of India, payable at Bangalore, which is nonrefundable, must be submitted

separately along with RFP response. The Bank may, at its discretion, reject any Bidder where the

application money has not been furnished with the RFP response. The RFP documents can be

downloaded from Bank’s Website www.unionbankofindia.co.in and Govt. tender site

http://www.unionbankofindia.co.in/


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www.govtenders.nic.in.The Pay Order / Demand Draft should be submitted at the time of bid

submission.

2. All costs and expenses (whether in terms of time or material or money) incurred by the Recipient/

Bidder in any way associated with the development, preparation and submission of responses, including

but not limited to attendance at meetings, discussions, demonstrations, etc. and providing any

additional information required by the Bank, will be borne entirely and exclusively by the Bidder.

6. Bid Security/Earnest Money Deposit (EMD)

6.1 The Bidder shall furnish, as part of its Bid, a Bid security in the format as mentioned in

Annexure O Bank Guarantee for EMD.

6.2 The Bid security is required to protect the Bank against the risk of Bidder’s conduct, which

would warrant the security’s forfeiture.

6.3 The Bid security shall be denominated in Indian Rupees and shall be one of the following

forms:

Bank guarantee for Rs.2,40,000/- (Rupees Two lacs fourty thousand Only) issued by a scheduled

commercial bank in India (other than Union Bank of India), in favour of Union Bank of India,

Bangalore as per format provided in the Annexure O. Bank Guarantee for EMD should

be valid for One Hundred Eighty (180) days with an action period of 30 days beyond the validity

of the Bid.

OR

Demand Draft (DD)/Pay Order (PO), issued by a scheduled commercial bank in India , drawn in

favour of Union Bank of India payable at Bangalore for a sum of Rs.2,40,000/- (Rupees two lacs

fourty thousand Only).

6.4 It is to be noted that if bidder is successful in tender process, bidder will have to submit BG of

Rs.2,40,000/- (Rupees Two lacs fourty thousand Only) in favour of Union Bank of India valid for

a period of one year from the date of issuance of the purchase order.

6.5 No interest will be payable on EMD / Bid Security.

6.6 Any Bid not secured as detailed in above, will be rejected by the Bank, as non-responsive.

6.7 Unsuccessful Bidders‟ Bid security will be returned after completion of tender process.

Unsuccessful Bidders should submit the Letter for Refund of EMD/Bid Security for returning of

the bid security amount as per Annexure R.

6.8 The successful Bidder’s Bid security will be returned to the Bidder after signing the Contract

after submission of Bank Guarantee of Rs.2,40,000/- (Rupees Two lacs fourty thousand Only)

valid for One year within 30 days from receipt of purchase order.

6.9 The successful Bidder has to submit Performance Bank Guarantee equivalent to 10 % of the

TCO valid for three years within 30 days from go-live of implementation of Wi-Fi solution in

Union bank of India, Staff Training College, Bangalore.

6.10 Bank reserves the right to forfeit the Bid security for the following reasons:

6.10.1 If a bidder withdraws its bid during the period of bid validity

6.10.2 In case of a successful Bidder, if the Bidder fails to execute the contract

within the stipulated time or the bidder refuses to

accept purchase order or having accepted the purchase order, fails to

carry out their obligations mentioned therein.

7. Disqualification

Any form of canvassing/lobbying/influence/query regarding short listing, status etc. will result in a

disqualification.

8. Language of Bid

The language of the bid response and any communication with the Bank must be

written in English only. Supporting documents provided with the RFP response can

be in another language so long as it is accompanied by an attested translation in

http://www.govtenders.nic.in.the/


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English, in which case, for purpose of evaluation of the bids, the English translation

will govern.

9. Period of Validity of Bids

Bids should remain valid for the period of one Year from the last date for

submission of bid prescribed by the Bank. A bid valid for a shorter period shall be

rejected by the Bank as non-responsive. In case the last date of submission of bids

is extended, the Bidder shall ensure that validity of bid is reckoned from modified

date for submission. Further extension of the validity of the bid will be decided by

the bank in case of need.

10. Amendment of Bidding Documents

Prior to the last date for bid submission, the Bank may, for any reason, whether at its own initiative

or in response to clarification(s) sought from the prospective Bidders, modify the RFP contents/

covenants by amendment. Clarification /amendment, if any, will be notified on Bank’s

website. No individual communication would be made in this respect.

11. Authorization to Bid

The proposal/ bid being submitted would be binding on the Bidder. As such, it is necessary that

authorized personnel of the firm or organization sign the bid documents. The designated

personnel should be authorized by a senior official of the organization having authority.

12. Documents constituting the Bid

The Bid prepared by the Bidder should comprise the following components:

Technical Bid - Part I: Separate sealed cover with superscriptions as “Technical Bid- for Request for

Proposal (RFP) for Managed Wi-Fi Solution Service Provider on Opex (Rental) Model Under Rate

Contract to UNION BANK OF INDIA, STAFF COLLEGE, BANGALORE” . Both hard copy and soft copy

should be provided in single cover.

Indicative Commercial Bid - Part II: Separate sealed cover with superscriptions as “Indicative

Commercial Bid - for Request for Proposal (RFP) for Managed Wi-Fi Solution Service Provider on

Opex (Rental) Model Under Rate Contract UNION BANK OF INDIA, STAFF COLLEGE, BANGALORE” .

12.1 Any bid document not conforming to any one of the above terms will be rejected. 12.2 Bidders, who have not paid the cost of the RFP and EMD will not be permitted to participate in the bid.

13. Evaluation Methodology

Opening of Bids

In the first stage, only Technical bid will be opened and evaluated. Those bidders satisfying the

eligibility criteria and the technical requirements as determined by the Bank and accepting the

terms and conditions of this document shall be short listed for commercial evaluation.

13.1 Opening of Technical Bids

The Bank will open the Part I (Technical bid) in the presence of bidders representatives who

choose to attend as per schedule given in Activity Schedule of RFP. No separate intimation will be

given. In case the bid opening date falls on a holiday, the bids shall be opened at the same time on

the next working day.The Bank may, at its discretion, extend this deadline for submission of bids

by amending the Bid Documents.

13.2 Opening of Indicative Commercial Bids

The Bank will open Part II (Indicative Commercial Bid) only for those bidders who have qualified in

Technical Bid (Part I).

14. Technical Bid

he bidders are expected to examine all terms and instructions included in the documents. Failure to

provide all requested information will be at bidder’s own risk and may result in the rejection of the


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proposal. The following documents are to be submitted:

14.1 Bid security (Earnest Money Deposit)

14.2 Cost of RFP Document

14.3 Annexure-A : Undertaking by the Bidder

14.4 Annexure-B : Compliance to RFP terms & conditions

14.5 Annexure-C : Bidder profile &other information

14.6 Annexure-D : Acceptance of Terms and Conditions

14.7 Annexure-E : Un-Priced Bill of Material

14.8 Annexure-F : Indicative Commercial

14.9 Annexure-G : Bid Form

14.10 Annexure-H : Compliance for Eligibility criteria

14.11 Annexure-I : Letter of Authorization for attending RFP/Tender opening

14.12 Annexure-J : Technical Specification

14.13 Annexure-K : Know your Employee (KYE)

14.14 Annexure-L : Reference Site Details

14.15 Annexure-M : Manufacturer Authorization Format

14.16 Annexure-N : Implementation Team Profile

14.17 Annexure-O : Bank Guarantee for EMD in lieu of DD (Demand draft)

14.18 Annexure-P : Project Timelines

14.19 Annexure-R : Letter for Refund of EMD

14.20 Annexure-S : Confidentiality/Non-Disclosure Agreement

14.21 Annexure-T : Pre Bid Query Format

14.22 Annexure-U : Format for Performance Bank Guarantee

14.23 Annexure-V : DoT guidelines for Wireless network implementation

Note:

a. All the annexures should be submitted duly signed with seal of the company. (All these

documents to be filed in one file.) Photocopies of relevant documents / certificates as proof in support

of various information submitted in aforesaid annexures and other claims made by

the vendor (to be filed separately).

b.Product Brochures, leaflets, manuals etc. (To be filed separately.)

c.Signed & Sealed copy of all the pages in RFP to be submitted in the

technical bid.

d.The bidder should ensure that all the annexures should be submitted as prescribed by the Bank.

In case it is not in the prescribed format, it is liable to be rejected.

15. Technical Bid Evaluation Criteria

The proposal submitted by the Bidders shall be evaluated on technical grounds covering various

components of the projects as follows:

15.1 Bidder’s financial stability.

15.2 Methodology/Approach proposed for accomplishing the proposed project.

15.3 Professional qualifications and experience of the key staff proposed/ identified for this assignment.

15.4 Activities / tasks, project planning, resource planning, effort estimate etc.

15.5 Matching the clear eligibility criteria.

15.6 Short-listing of the bidders based on the fully matched criteria.

15.7 Paper evaluation based on response.

At the sole discretion and determination of the Bank, the Bank may add any other relevant criteria for

evaluating the proposals received in response to this RFP.

16. Commercial Evaluation :

Commercial bids of only technically qualified short listed bidders will be opened. Bank’s evaluation of the

commercial bids will take into account the status of compliance of terms and conditions. The L-1 bidder

will be decided only later, on evaluation of both technical and commercial finalization of prices.


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The final decision on the bidder will be taken by Union Bank of India, Staff College, Bangalore. Union Bank,

Staff College bangalore reserves the right to reject any or all proposals. Similarly, it reserves the right

not to include any bidder in the final short-list.

17. Locations to be covered

The Managed Wi-Fi Solution is to be rolled-out in the entire 33 Acres of Union bank of india, Staff

training College Premises, Bangalore. Bidder has to accept /accommodate the changes based on bank’s

requirement/discretion.

18. Adherence of cyber security policy

Bidders should ensure Data Security and protection of facilities/application managed by them.

Appropriate management and assurance on security risks in outsources and partner arrangements shall

be ensured.

19. Price Composition

19.1 Rate contract will be for 3 years starting from the date of issuance of purchase order. 19.2 TCO will be for three years. The price quoted should be inclusive of Cost of delivery of equipments, implementation/commissioning, developmentand customization of Managed Wi-Fi Solution Service Provider as per Banks requirement. 19.3 The price should be inclusive of all rental charges 19.4 Bank will not pay any Labour charges for transportation, Road Permit, installation of hardware, items separately. All such costs, if any, should be absorbed in the TCO for Managed Wi-Fi solution. 19.5 The commercial bid should be quoted in the format mentioned in Indicative Commercial (Annexure -F). 19.6 The prices should be firm and not dependent on any variable factors and expressed in

Indian Rupees.

19.7 The prices should be exclusive all taxes i.e. GST (CGST/SGST/IGST), which will be payable at

actual. Any upward / downward change in GST, if any, will be to the account of Bank.

19.8 Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in every invoice.

20. Award of contract

20.1 On completion of evaluation of commercial bids, Bank will determine the L1 bidder and

contract will be awarded to lowest bidder.

20.2 The selected Bidder will sign the Contract/Agreement with the Bank.

20.3 The contract period for Implementation of Managed Wi-Fi Solution will be

initially for a period of 3 years from the date of agreement with the selected

bidder. However, if the Bank desires, it must be agreeable to the selected

bidder to extend the contract for next 2 years after expiry of the contract period

of 3 years and may be renewed on yearly basis on mutually agreed terms.

21. Format and Signing of RFP

Interested bidder(s) are requested to submit their offers, giving full particulars as per the prescribed

formats in sealed covers duly super-scribed “Managed Wi-Fi Solution Service Provider on Opex (Rental)

Model Under Rate Contract to Union bank of India, Staff College, Bangalore”. All the documents must

be authenticated by the authorized person signature.

21.1 The RFP shall contain no interlineations, erasures or overwriting except as

necessary to correct errors made by the bidder in which case such corrections

shall be signed by the person or persons signing the RFP. All pages of the original

RFP, except for un-amended printed literatures, shall be signed by the person or

persons signing the bid. The bidder should quote the price for each item

required by the Bank.

21.2 Bidder has to submit the offer for supply of all items mentioned in the RFP

otherwise the technical bid will be rejected.


P a g e 14 | 55

22. RFP Clarifications

All queries and clarifications regarding the RFP must be sent to e-mail ids:

[email protected]

[email protected]

[email protected]

with subject “RFP Clarifications - For selection of Managed Wi-Fi Solution Service Provider on Opex

(Rental) Model Under Rate Contract” as per the date given in the schedule of events of this RFP

document.

23. Price Validity

Prices payable to the Bidder as stated in the Contract shall be firm and not subject to any changes at

any circumstances during the period of contract. However, if there is any reduction on account of

government levies/taxes, during the offer validity period, the same shall be passed on to the Bank.

24. Payment Terms

24.1 No advance payment will be provided on awarding the contract. The payment will be made purely

on the basis of monthly rentals on getting invoice after the completion of centralized setup and number

of APN installations at Staff College premises upon acceptance. Payment will be released on Monthly basis

only.

24.2 Penalties / liquidated damages if any, on account of non-compliance of Service Requirements, shall

be deducted from the invoice value/EMD amount.

24.3 All the payments to the Bidder shall be subject to the performance/ delivery of the Services to

the satisfaction of Bank for this purpose and shall be released on monthly basis upon submission of

invoices along with necessary installation reports/acceptance testing and uptime reports.

24.4 The Bidder shall be solely liable for the payment of all the taxes, fines and penalties as may

become due and payable in relation to the Services.

24.4.1 Notwithstanding anything contained in this RFP/ the Contract or in any other document(s)

24.4.2 Under no circumstances Bank shall be liable to the Bidder and/or its

employees/personnel/representatives/agent etc. for direct, indirect, incidental,

consequential, special or exemplary damages arising from termination of the Contract;

24.4.3 Bank shall not have any liability whatsoever in case of any third party claims, demands,

suit, actions or other proceedings against the Bidder or any other person engaged by the Bidder

in the course of performance of the Service.

24.4.4 Bank reserves the rights to dispute/deduct payment/withhold payments/further

payment due to the Bidder under the Contract, if the Bidder has not performed or rendered the

Services in accordance with the provisions of the Contract which the Bank at its sole discretion

adjudge.

24.4.5 Bank shall hold or deduct the amount from invoices, for non-performance or part

performance or failure to discharge obligations under the Contract.

24.4.6 It is clarified that the any payments of the charges made to and received by authorised

personnel of Bidder shall be considered as a full discharge of Bank’s obligations for payment under

the Agreement.

25. Confidentiality

The bidder either during the term or after the expiration of this contract shall not disclose any

proprietary or confidential information relating to the project, the services, this contract, or the Client’s

business or operations without the prior written consent of the Bank.

Reporting obligations - The bidder shall submit to the bank the reports and other accounts

specified in deliverables within the time limit set forth.

Selected bidder will have to sign a legal Non-Disclosure Agreement with the Bank before starting

the project.





P a g e 15 | 55

26. Liquidated Damages

If bidder fails to deliver any or all of the Service(s) / Systems or perform the Services within the

stipulated time period(s) specified in the RFP/Contract/ Agreement, BANK shall, without prejudice to

its other rights and remedies under and in accordance with the RFP/Contract / Agreement, levy

Liquidated Damages (LD) from payments due to the bidder.

For calculation of LD:

The contract price for calculation of LD is TCO.

26.1.Bidder has to deliver and install Wi-Fi Solution within 3 weeks from the date of acceptance

of purchase order. If the bidder fails to deliver any or all of the Service(s)/Systems or perform

the Services within the time period(s) specified in the Contract/Agreement, Union Bank of India

shall, without prejudice to its other rights and remedies under and in accordance with the

Contract /Agreement, deduct from the Contract price, as liquidated damages, a sum equivalent

to 0.5% per week or part thereof Contract price subject to maximum deduction of 10% of the

order value of the delayed Service(s) per site or unperformed Service(s) per site or interrupted

Service(s), in case of undue delay beyond a period of 3 weeks after acceptance of purchase

order.

26.2.The overall LD during implementation will be to a maximum of 10% of the value of purchase

order.

26.3.Part of week will be considered as full week.

26.4.Bank can deduct the amount of liquidated damages from any money belonging to the bidder

in its hands (which includes BANK‟s right to claim such amount against bidder’s Performance

Bank Guarantee) or which may become due to the bidder.

26.5.Any such recovery or liquidated damages shall not in any way relieve the bidder from any

of its obligations to complete the works / service(s) or from any other obligations and liabi lities

under the Contract/Agreement/Purchase Order.

26.6.Any delay that is attributable to the bank for providing space, power source and broadband

connectivity will not attract any Liquidated Damages. Bank reserves the right to condone the

delay, if it is not attributable to the bidder.

27.Execution of SLA/NDA

The successful bidder shall execute (a) a Service Level Agreement (SLA), which would include all the

services and terms and conditions of the services to be extended as detailed herein and any other

conditions as may be prescribed by the Bank; and (b) Non-disclosure Agreement (NDA). The bidder shall

execute the SLA and NDA within one month from the date of acceptance of Letter of Selection. The

contract shall be executed by the authorized signatory of the bidder. A power of attorney to that effect

shall be submitted by the bidder.

28. Service Levels and Penalties for managed Wi-Fi solution and services

Bank expects the bidder to maintain minimum 98% uptime per AP by following it up for issues with Staff

College/ ISP. Uptime report along with Access Point bandwidth utilization report and the list of branch-

wise docket ID‟s to be produced along with the Monthly invoices raised to the bank for the precise

calculation of penalties. Parameter-wise penalty sheet is as under:

Sr. No

NAME OF PARAMETER

BENCHMARK (During peak hours 10 AM to

6PM) PENALTY

1

Service Up time branch- Wise (monthly)

98% and above Nil

2 95-97.99% 2% of monthly payout for the impacted sites



5 Below 50% No payment

6 OTP Failure Rate (monthly)

98% and above Nil

7 90-97.99% Penalty at the rate of 1% of total monthly rental amount for every


P a g e 16 | 55

1% lower than stipulated failure rate

8 Below 90% No payment

Uptime (%) = (Sum of total hours during month- Sum of downtime hours during month) X 100/ Sum of

total hours during the month

Total hours during the month= No. of working days x 8

Bank/ISP issues will be exempted on production of facts/emails and ISP docket numbers. The total

penalty shall not exceed 10% of total quarterly pay-out.

29. Termination for Default

The Bank, without prejudice to any other remedy for breach of contract, by issuing notice of

one month to the bidder, may terminate by this Contract in whole or in part.

29.1 If the bidder fails to deliver any or all of the deliverables within the period(s) specified in

the Contract, or within any extension thereof granted by the Bank; or;

29.2 If the bidder fails to perform any other obligation(s) under the Contract

29.3 If the bidder, in the judgment of the Bank has engaged in corrupt or fraudulent practices

in competing for or in executing the contract

29.4 When the value of the liquidated damages exceed 10% of the TCO.

29.5 In the event the Bank terminates the Contract in whole or in part, the Bank may procure,

upon such terms and in such manner as it deems appropriate, Goods or Services similar to those

undelivered, and the Successful bidder shall be liable to the Bank for any excess costs for such

similar Goods or Services. However, the bidder shall continue performance of the Contract to the

extent not terminated.

29.6 Bank reserves the right to terminate the contract within the contract period by giving one

month notice and will not be liable or bound to pay any costs or compensations.

30. Limitation of liability

Vendor’s aggregate liability for actual direct damages shall be limited to a maximum of the

Contract Value, provided that this limit shall not apply to following:

35.1 The infringement indemnity; or

35.2 Bodily injury (including death) and damage to real property and tangible personal

property caused by Vendor’s negligence.

35.3 For the purposes of this Section, “Contract Value” at any given point in time, means the

aggregate value of purchase orders placed by Bank on the Vendor under this project. Due to

any wrong coding / breach of system / bugs in customization /configuration / development

/testing & lapses in support, the selected bidder is liable to pay the financial losses incurred to

the Bank.

31. Support / Contract

31.1 All support & services required for implementation, customization, smooth operation and

maintenance of Managed Wi-Fi Solution, as described in RFP, will be the part of the project

deliverables during the contract period.

31.2 The contract would be on-site and comprehensive in nature. Contract will start

from the date of full go- live and will be for a period of three years.

31.3 Any corruption in the software or media OR any services shall be rectified during

the full period of the contract including warranty, if contracted, at no extra cost

to the Bank.

31.4 The executions of the service(s) herein is and shall be strictly in accordance and in

compliance with all Applicable Laws, as amended from time to time , the

regulatory framework governing the same and the Good Industry Practice. It has

all permissions, consents, approvals and license from all authorities, regulatory

/statutory and non-regulatory, for executing the Service(s).

31.5 The Vendor warrants that Deliverables and the Services provided by the Vendor shall be as

per the terms of this Agreement. The Vendor should guarantee that the software supplied to the


P a g e 17 | 55

Bank is licensed and legally obtained. The Vendor shall be fully responsible for support of all the

system components i.e. hardware and software in respect of proper design, quality, material and

workmanship of the equipment, accessories etc. covered by the offer.

32. Force Majeure

39.1 Force Majeure is herein defined as any cause, which is beyond the control of the selected successful bidder or the Bank as the case may be which they could not foresee or with a reasonable amount of diligence could not have foreseen and which substantially affect the performance of the Contract. 39.2There shall be no liability or responsibility, on the part of both bank and the Bidder for consequences arising out of interruption of the business due to acts of God, riots, civil commotion, insurrections, wars or any other causes beyond their control or by any strikes or lock outs. 39.3 Any such interruption due to Force Majeure should be informed by the Bidder to bank in writing within two days of such event.

33. Arbitration

All disputes and differences of any kind whatsoever arising out of or in connection with the

purchase order shall be referred to arbitration. The arbitrator may be appointed by both the

parties or in case of disagreement each party may appoint an arbitrator and such arbitrators

shall appoint an Umpire before entering on the reference. The decision of the Umpire shall be

final. Such arbitration shall be governed by the provisions of Indian Arbitration and Conciliation

Act 1996. All arbitration proceedings shall be at Bangalore.

34. Jurisdiction

Notwithstanding anything contained herein above, in case of any dispute, claim and legal action

arising out of this RFP, the parties shall be subject to the jurisdiction of courts at Bangalore.

35. Other Terms & Conditions

RFP and all supporting documentation should be submitted in English.

35.1. Bank reserves the right to accept or reject any or all RFPs without assigning any reason

thereof and Bank’s decision in this regard will be treated as final. RFPs may be

accepted or rejected in total or any part or items thereof. No contractual

obligation whatsoever shall arise from the RFP process.

35.2. Any RFP not containing sufficient information, in the view of Bank, to permit a thorough

analysis may be rejected.

35.3. The Bank shall have the right to reject the RFPs not submitted in the prescribed

format or incomplete in any manner.

35.4. Bank is not responsible for non-receipt of RFPs within the specified date and time due to any reasons.

35.5. The Bank also reserves the right to alter/ modify any/ some/ all of the requirements, as it may deem necessary, and notify the same on its website www.unionbankofindia.co.in on or before the last date for submission of response under this document. The Respondent(s) should be agreeable for the same.

35.6. The Respondent who does not meet the evaluation criteria stipulated by the Bank will not be considered for further evaluation.

35.7. Pre-Bid meeting, if any, will be held to brief the intending Respondent(s) about the requirements of the Bank and to furnish clarifications on any points / queries received from them. No separate communication will be sent for this meeting.

35.8. Bank reserves the right to verify the validity of RFP information and to reject any RFP where the contents appear to be incorrect, inaccurate or inappropriate at any time during the process of RFP.

35.9. Respondent accepts/agrees to visit the Bank’s website www.unionbankofindia.co.in for updates in regard to RFP process. No separate communication will be issued to the Respondent(s), except otherwise decided by the Bank.




P a g e 18 | 55

35.10. The information provided by the bidders in response to this document will become the property of Bank and will not be returned. Bank reserves the right to amend, rescind or reissue this document and all amendments will be advised to the bidders and such amendments will be binding on them.

35.11. By responding to this document, it is construed that the Respondent has agreed to and fully adhere to all the requirements specified by the Bank.

36. Security Configuration, Monitoring and Audit

36.1.1. The baseline security configuration of the Wi-Fi solution shall be done by the

Bidder according to the industry best practices. Bank may conduct information

security audit of the entire solution based on the periodicity decided by the Bank

at its discretion. Periodicity for Regulatory Audits would be required as per the

rules and guidelines laid down by the regulator or as required by the regulator.

These audit plan to include, but are not limited to, a review of: access and

authorization procedures, physical security controls, input/output controls,

Database controls, backup and recovery procedures, intrusion prevention and

network security controls.

36.1.2. The external and internal auditors of the bank will be given right to review

internal controls of the vendor. Any weaknesses highlighted during the audit must

be promptly rectified especially where such weaknesses may affect the

integrity/internal controls of the system and/or solution offered to the bank.

Consequence to any observation, if any changes are required in the application,

same has to be carried out by the bidder without any additional cost to Bank.

36.1.3. The bidder has to submit integrity certificate ensuring that the application is free from

embedded malicious/ fraudulent codes. Bidder has to comply with security

requirements relating to system access control, authentication, transaction

authorization, data integrity, system activity logging, audit trail, session

management, security event tracking and exception handling etc. Bidder also has to

maintain the initial and ongoing stages of application system development / acquisition

and implementation.

37. Performance Bank Guarantee

37.1. Within the period prescribed under Annexure-O from date of receipt of

notification of contract award, the Bidder shall furnish to the bank, the

Performance Bank Guarantee for an amount of 10% of TCO which would be valid for

contract period from the date of Go Live of Managed Wi-Fi Solution.

37.2. The proceeds of the performance security shall be payable to the Bank as

compensation for any loss resulting from the Bidder‟s failure to complete its

obligations under the Contract.

37.3. The Performance Security shall be denominated in Indian Rupees and shall be by way

of Bank Guarantee issued by a Scheduled / Nationalized bank in India

37.4. (other than Union Bank of India), acceptable to the bank in the Format.

37.5. The performance security will be discharged by the Bank and returned to the

Bidder after 30 days following the date of completion of the Bidder‟s

performance obligations under the contract.

37.6. In the event of any contract amendment, the Bidder shall, within 30 days after

receipt of such amendment, furnish the amendment to the performance

security, rendering the same valid for the duration of the contract as amended.

38. Project plan and Project Schedule

38.1. The successful bidder has to submit a detailed plan for installation and

implementation of the project which should include the full scope of the project

as mentioned above. On acceptance of such plan by the Bank, the bidder is


P a g e 19 | 55

required to carry out the implementation including installation, migration,

integration, customization, testing, parallel run, training etc. of the solution.

Bidder has to implement Managed Wi-Fi Solution within 3 weeks from date of

issuance of purchase order.

38.2. However keeping the overall time schedule unchanged, flexibility with regard to

time duration is permitted within the above activities.

39. Patents Rights

The supplier shall, at their own expense, defend and indemnify the Bank against all third party

claims or infringement of intellectual Property Right, including Patent, trademark, copyright,

trade secret or industrial design rights arising from use of the products or any part thereof in India

or abroad

40. Confidentiality

This document contains information confidential and proprietary to the Bank.

Additionally, the vendors will be exposed by virtue of the contracted activities to

the internal business information of the Bank. Disclosures of receipt of this RFP or

any part of the aforementioned information to parties not directly involved in

providing the services requested could result in the disqualification of the vendors,

premature termination of the contract, and / or legal action against the vendors

for breach of trust.

41. Proposal ownership

The proposal and all supporting documentation submitted by the vendors shall

become the property of Union Bank unless the bank agrees to the vendor’s specific

requests, in writing, that the proposal and documentation be returned or

destroyed.

42. Escalation Matrix

The successful bidder should submit the First level/ Second level/Third level Escalation Matrix to

the bank in case of any failures in the services given to the bank in separate Annexure.

43. List of equipments/assets going to be held in bank

The successful bidder should submit all the equipements / assests going to be held in the bank in

separate Annexure.

44. Submission of bids

The bidders shall duly seal each envelope (Technical Offer and Indicative Commercial Offer)

and bid shall be submitted in sealed cover at the following address on or before 30.03.2019 by

16:00 Hours.

To,

The Deputy General Manager,

Union Bank of India,

Staff Training College, Bannerghatta Road, Kalkere, Bangalore - 560083


P a g e 20 | 55

45. Annexure A - Undertaking by the Bidder

(To be submitted on the Bidder’s letterhead)

Date:

To:



Staff Training College, Bannerghatta Road,

Kalkere, Bangalore - 560083

We ________________________ (Bidder name), hereby undertake that-

As on date of submission of tender, we are not blacklisted by the Central Government / any of the

State Governments in India or any Financial Institution in India.

We also undertake that, we are not involved in any legal case that may affect the solvency /

existence of our firm or in any other way that may affect capability to provide / continue the

services to the Bank.

Dated this ........ day of .............................. 20__

Place:

(Signature with date and seal) (In the

capacity of)

Duly authorised to sign the Bid with seal for and on behalf of (Name and address of the Bidder)


P a g e 21 | 55

46 Annexure B - Compliance to RFP terms & conditions

Sl.No. Clause Details Bidder’s

Compliance Yes/No

1 Eligibility Criteria

2 Scope of work for Centrally managed Wi-Fi Solution

3 Cost of Bid Document/RFP Document

4 Bid Security/Earnest Money Deposit (EMD)

5 Disqualification

6 Language of Bid

7 Period of Validity of Bids

8 Amendment of Bidding Documents

9 Authorization to Bid

10 Documents constituting the Bid

11 Evaluation Methodology

12 Technical Bid

13 Technical Bid Evaluation Criteria

14 Commercial Evaluation Process

15 Locations to be covered

16 Adherence of Cyber security Policy

17 Price Composition

18 Award of Contract

19 Format and Signing of RFP

20 RFP Clarifications

21 Key Guidelines

22 Price Validity

23 Payment Terms

24 Additional Information for Bidders

25 Confidentiality

26 Deliverables

27 Liquidated Damages

28 Execution of SLA/NDA

29 Service Levels and Penalties for managed Wi-Fi

solution

30 Termination for Default

31 Exit Option

32 Limitation of liability

33 Support/Contract

34 Information System Service and Support

35 Customization Process

36 Force Majeure


P a g e 22 | 55

37 Arbitration

38 Jurisdiction

39 Approach and Methodology

40 Other Terms & Conditions

41 General Instructions

42 Security Configuration, Monitoring and Audit

43 Performance Bank Guarantee

44 Project plan and Project Schedule

45 Patents Rights

46 Confidentiality

47 Proposal ownership

48 Submission of bids


P a g e 23 | 55

47. Annexure C - Bidder profile & other information

Sr.No Parameters Response

1 Name of the firm/Company

2 Year of establishment

3 Names of the Partners/Directors

4 Name and address of the Principal banker

5 Addresses

a) Head Office

b) Local Office in Bangalore

6 Contact person at Banalore

a) Name

b) Mobile number and Telephone number

c) E-mail ID.

7 Financial parameters

Business Results (last three years) Turnover (Rs.) Operating

Profit (Rs.)

2016-17

2017-18

2018-19

(Only company figures need to be

mentioned. Not to include

group/subsidiary Company figures)

(Mention the above amount in INR only)

8

Bidder/OEM experience in

delivery, installation and

maintenance of the managed Wi-Fi

solution (in years)

a) Experience in Karnataka

9

No. of delivery, installation and

maintenance of the of the

managed Wi-Fi solution and

services by the company during

last one year in Bangalore (give

details)

Total number of projects executed for managed Wi-Fi solution and services proposed

by bidder (give details)

10

Details of implementation of

projects executed with the of the

managed Wi-Fi solution and

services proposed by bidder

Name of the customer

No. of years in use

Project 1

Project 2

Project 3


P a g e 24 | 55

Authorized Signatories

(Name, Designation and Seal of the Company)

11 No. of qualified engineers employed for managed Wi-Fi solution and services

12 Availability of centralized help desk (Yes / No)

13

Support Center at Bangalore (Please give full address of the

support Center with phone nos.)


Page 25 of 55

48. Annexure D - Acceptance of Terms and Conditions

(Letter to the bank on the bidder‟s letterhead)

To





Dear Sir,

Subject: Our bid for “Selection of Managed Wi-Fi Solution Service Provider (Under Opex Model)”

to Union Bank of India, Staff College, Bangalore

a. With reference to the above subject, having examined and understood the

instructions, terms and conditions forming part of it, we hereby enclose our offer

for the Selection of Service provider for Managed Wi-Fi Solution as detailed in your

above referred RFP.

b. We further confirm that the offer is in conformity with the terms and conditions

as mentioned in the RFP and all required information as mentioned is enclosed.

c. We also confirm that the offer shall remain valid for 180 days from the date of

the offer.

d. We hereby undertake that supporting software supplied, if required will be licensed,

legally obtained and with latest version.

e. We understand that the Bank is not bound to accept the RFP either in part or in

full and that the Bank has right to reject the RFP in full or in part without assigning

any reasons whatsoever.

f. We understand that

You are not bound to accept the lowest or any bid received by you, and you

may reject all or any bid.

If our Bid for the above job is accepted, we undertake to enter into and

execute at our cost, when called upon by the purchaser to do so, a contract in

the prescribed form. Unless and until a formal contract is prepared and

executed, this bid together with your written acceptance thereof shall

constitute a binding contract between us.

If our bid is accepted, we are to be responsible for the due performance of the

contract.

Bidder means the bidder who is decided and declared so after examination of

commercial bids.

We enclose Demand Draft/Bank Guarantee for 2,40,000/- (Rupees Two Lakh

Fourty thousand only) favoring Union Bank of India and payable at

Bangalore, towards bid security, details of the same is as under:

No. :

Date :

Name of Issuing Bank :

Dated at ____________this ____________day of __________2019


Page 26 of 55

We hereby declare that all the information & Statements made in this RFP are true and accept

that any misinterpretation contained in it may lead to our disqualification. We agree to all terms

& conditions of the RFP,

Yours faithfully,

Date: For _________________________

Signature____________________

Name _______________________


(Name & Designation, seal of the firm)


Page 27 of 55

49. Annexure E - Un-Priced Bill of Material

Commercial bid format table (without the prices) should be submitted along with the

technical bid as “Un-priced bill of Material”. Any mention of prices in this would lead to

disqualification of the bidder.

Table: - I Managed Wi-Fi solution indicative price for minimum 20-25 mbps bandwidth at Union

bank of India, Staff College, Bangalore

Sr.

No

Cost Head -managed

Wi-Fi solution and

Services

(Monthly Rentals)

Mode

(OHF/RF/ UF)

Annual Price

per Qty (in `)

Exclusive of

all taxes (B)

Total Price (in `)

for 3 years

Exclusive of all

taxes.C=(Ax B)*3

Submitted

Yes/No

1 Centrally Managed Wi-Fi

Setup with complete

Infrastructure(ie. Monthly

rentals * 12)

XX

XX

Total Cost of Ownership (TCO) XX

Total Cost of Ownership (Total (I)) = ` .................................

In Words = ` ............................................................................

Note:

a. The rate contract shall be valid for 3 years from the date of issuance of

purchase order.

b. The price quoted should be inclusive of Cost of delivery of equipments,

implementation/commissioning, development and customization of Managed

Wi-Fi Solution Service Provider as per Banks requirement.

d. Price to be quoted in TCO for each line item must include all accessories and

requirements as specified in the Annexure G (Technical Specifications and

Requirements) in this document.

e. Unit prices of all items, including optional items as well as TCO must be quoted in

WORDS AND FIGURES.

f. Bank may avail additional resources based on the requirement as per the TCO rates.

g. The Total cost exclusive all taxes i.e. GST (CGST/SGST/IGST), which will be payable at

actual.

h. Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in

every invoice.

i. Cost comparison will be on the basis of total cost of ownership calculated as explained

above.

j. The contract period for Implementation of Managed Wi-Fi Solution will be initially for

a period of 3 years from the date of agreement with the selected bidder. However, if

the Bank desires, it must be agreeable to the selected bidder to extend the contract

for next 2 years after expiry of the contract period of 3 years and may be renewed on

yearly basis on mutually agreed terms.


(Name & Designation, seal of the company)

Place:

Date:


Page 28 of 55

50. Annexure F - Indicative Commercial Table (A) in sealed cover:

Table: - I Managed Wi-Fi solution indicative price under rate contract for minimum 20-25 mbps

bandwidth

Sr.

No

Cost Head -managed Wi-Fi

solution and service

(MRC-Monthly Rental Charges * 12)

Mode

(OHF/RF/

UF)

Annual Price (in`)

Exclusive of all taxes

(B)

Total Price (in `)for 3

years Exclusive of all

taxes.C=(A x B)*3

1 Centrally Managed Wi-Fi Solution

Setup with complete Infrastructure

(Installation of Internet Leased

Line Connectivity) & also providing

the complete infrastructure

required for the implementation of

Internet Leased line services in the

entire 33 Acres campus of Union

bank of india, Staff Training

College, Bangalore with minimum

20-25mbps bandwidth

Total Cost of Ownership (TCO)

Total Cost of Ownership (Total (I) = ` .................................

In Words = ` .......................................................................

OHF – Overhead Fibre Cable

RF – Radio Frequency

UF – Underground Fibre cable

Note:

a.The rate contract shall be valid for 3 years from the date of issuance of

purchase order.

b. The bidder can give separate Commercials for any type of Internet Leased Line

Connectivity such as Overhead Fibre (OHF)/RFx(Radio

Frequency/Underground Fibre (UF). The format is same for all the connectivity

types.

c. The bank will only pay ‘Monthly Rentals’. The bank will not pay any One

Time/additional charges.

d. The bidder is wholely responsible for all the infrastructural charges required for the

implementation of Internet services in the entire campus of Staff College,

Bangalore.

e. The price quoted should be inclusive of Cost of delivery of equipments,

implementation /commissioning, development and customization of Managed

Wi-Fi Solution Service Provider as per Banks requirement.

d. Price to be quoted in TCO for each line item must include all accessories and

requirements as specified in the Annexure J (Technical Specifications and

Requirements) in this document.

e. Unit prices of all items, including optional items as well as TCO must be quoted in

WORDS AND FIGURES.

f. Bank may avail additional resources based on the requirement as per the TCO rates.


Page 29 of 55

g. The Total cost exclusive all taxes i.e. GST (CGST/SGST/IGST), which will be payable at

actual.

h. In case of any discrepancy, unit prices quoted in words will be considered for

computation of TCO.

i. Bidder has to show the bifurcation/details of applicable GST (CGST/SGST/IGST) in every

invoice.

j. Cost comparison will be on the basis of total cost of ownership calculated as explained

above.

k. The contract period for Implementation of Centralized Managed Wi-Fi Solution will be

initially for a period of 3 years from the date of agreement with the selected bidder.

However, if the Bank desires, it must be agreeable to the selected bidder to extend the

contract for next 2 years after expiry of the contract period of 3 years and may be

renewed on yearly basis on mutually agreed terms.



Place:

Date:


Page 30 of 55

51. Annexure G - BID Form

Place:

Date:

To





Dear Sir,

Having examined the Request for Proposal (RFP), Ref No. ________ the receipt of which is

hereby duly acknowledged, we, the undersigned, offer to for Selection of Managed Wi-Fi

Solution Service Provider.

Various requirements in conformity with the said RFP for the sum mentioned in the Price Bid

or such other sums as may be ascertained in accordance with the Schedule of Prices attached

and made part of this Bid.

We undertake, if our Bid is accepted, to deliver the solution/ provide the services in accordance

with the Delivery Schedule / implementation schedule specified.

We agree to abide by this bid for a period of 180 days from the last date of submission of Bid and

shall remain binding upon us and may be accepted at any time before the expiration of that

period.

We further confirm that, in case we offer system and/or other software manufactured by another

company, such software operates effectively on the system offered by us and we are willing to

accept responsibility for its successful operations.

Until a formal contract is prepared and executed, this bid, together with your written acceptance

thereof and your Notification of Award, shall constitute a binding Contract between us.

We undertake that, in competing for (and, if the award is made to us, in executing) the above

contract, we will strictly observe the laws against fraud and corruption in force in India namely

“Prevention of Corruption Act 1988”.

Commissions or gratuities, if any paid or to be paid by us to agents relating to this Bid, and to

contract execution if we are awarded the contract, are listed below:

Name & address of agent Amount & currency Purpose of commission or gratuity

*(If none, state none)


Page 31 of 55

We understand that you are not bound to accept the lowest or any bid you may

receive.

Dated this ......... Day of ................. 2019

(Signature)

(In the capacity of)

Duly authorized to sign bid with seal for & on behalf of (Name & Address of the

Bidder)


Page 32 of 55

52. Annexure H - Compliance for Eligibility Criteria

Eligibility Criteria for Bidder Supporting Documents Required Complied

(Yes/No)

Bidder should be a Government

Organization / PSU or a registered

/incorporated company in India

under the Companies Act 1956 /2013

and having business in India during last

5 years.

Copy of registration and

certificate of incorporation of

business / Certificate of

commencement of business if

public ltd co.

The Bidder should have minimum

annual turnover of 2 Crore during the

last three financial years i.e.2016-

17,2017-18 and 2018-19. This must be

the individual company turnover and

not that of any group of companies.

Copies of CA certified Audited

Balance-sheet & Profit and Loss

statement for the FY 2016-17,

2017-18 and 2018-19.

The Bidder should have positive

net worth for the completed

immediate last three Financial

Years i.e.2016-17,2017-18 and 2018-

19.Audited financial statements of

last three years to be submitted. In case

Financial Statement for the year 2018-

19 is not audited, provisional

Financial Statements certified by a

chartered accountant should be

enclosed.

Copies of CA certified Audited

Balance-sheet & Profit and Loss

statement for the FY 2016-17,

2017-18 and 2018-19.

Bidder or its parent company

(through Channel Partner/ OEM)

must have implemented/ under

implementation minimum 100

wireless Access Points (APs)

across India for BFSI, Govt.

Organisation, PSUs, Universities,

Airports, Railway Stations for

Wi-Fi projects in last 5 years

from date of issuance of this RFP

MAF as per annexure M by OEM


Page 33 of 55

Note: All eligibility requirements mentioned above should be complied by the

bidders as applicable and relevant support documents should be submitted for the

fulfilment of eligibility criteria failing which the Bids may be summarily rejected.

Non-compliance of any of the criteria can entail rejection of the offer and no

Technical evaluation will be done for that bidder, who is non-compliant.



Date:

f the bidder is furnishing the

Credential of the parent

company then the bidder has to

furnish an undertaking from the

parent company that if the

bidder is not able to meet its

obligation as per the contract

during the contract period, then

responsibility and liability shall

solely rest with the parent

company (This letter should be

on the letterhead of the Parent

company duly signed by an

authorized signatory)

Bidder should not have been

blacklisted by any Govt.

organizations/ PSU/PSB in the

last three years. The bidder

shall give a declaration that they

have not been blacklisted by any

of the Govt. Authority or PSUs,

as on date of submission of the

tender, otherwise the bid will

not be considered.

Please submit the declaration as

per Annexure A.


Page 34 of 55

53. Annexure I - Letter of Authorization for attending RFP/Tender Opening

To





Subject: Authorization for attending tender opening on _________ (date) in the RFP of Selection

of Managed Wi-Fi Solution Service Provider (Under Opex Model).

Following persons are hereby authorized to attend the RFP process mentioned above

On behalf of ____________________________________ (Bidder) in order of preference

given below.

1. Name:

Signature:

2. Alternative Representative

Signature of bidder or Officer authorized to sign the RFP Document

On behalf of the bidder

Note:

1. Maximum Two representatives will be permitted to attend RFP opening. Alternative

representative will be permitted when regular representative is not able to attend.

2. Permission for entry to the hall where RFPs are opened may be refused in case

authorization as prescribed above is not received.


Page 35 of 55

54. Annexure J - Technical Specification

Section 1: General Features.

* Bidder has to comply all points mentioned in the above

Sr. No. SPECIFICATIONS DESIRED

COMPLIANCE

YES/NO

1. Should provide us the Internet wifi tokens/Vochers with validity of 1 Day/7

Days/30 Days/1 Year

2. APN shall support minimum 802.11 AC Wave 1 with backward compatibility to

802.1 b/g/n specification

3. Solution as a whole shall be scalable to cater 20 concurrent users per APN on

centralized controller for all sites

4. Solution for multi-storey premises shall be scalable to 5-10 AP per floor

5. Solution shall support MAC address filtering

6. Solution shall support IP Security (IPSec)

7. Solution shall support WPA2 Authentication and AES Encryption

8. Solution shall support WIPS

9. Solution shall support Mobile OTP based Authentication

10. Solution shall be capable to implement AAA (RADIUS)

11. Solution shall have capability to increase/decrease the time duration of login

session after authentication.

12. Each customer/user should agree to the terms and conditions before

accessing the free Wi-Fi of the bank

13. customized authentication page as per bank‟s requirement for Staff College,

Bangalore

14. Real Time monitoring of links

15. Real time fetching of reports per access point

16. APN-wise report generation in all possible formats (.csv, excel, pdf,pipe

separated etc)

17. APN-Wise Bandwidth utilization report

18. Only one device authenticated per OTP as per regulatory guidelines

19. Putting time/bandwidth based capping on Wi-Fi access per user

20. Disabling multiple login from same device in a day

21. Responsive page design to fit-in properly in all types of screens.

22. Access-point portal security password enforcement as per security policy

23. Solution shall have capability to support data analytics

24. Solution shall be capable of preserving logs as per requirement of regulatory

authorities


Page 36 of 55

tableSection 2: Reporting and Analysis (For all applications).

Sr.

No

Specification Compliance

Yes / No

1. Sites monitoring report

2. OTP reporting

3. AP-wise user report with mobile numbers

4. Failed OTP reports

5. APN manual reset report

6. Concurrent users report

7. Back-end Audits for each and every activities

8. Reporting with all possible formats (i.e. csv, pipe separated, excel,

pdf etc.)

9. Report to be fetched between two dates/times.

10. Device Wise Reports

Section 3: Privacy and Security.

Sr.

No

Specification Compliance

Yes / No

1. NDA / SLA

2. Secured HTTPS access

3. Mobile OTP Authentication Based Secured Login

4. End-to-end encryption of browsing data

*Bidder has to comply all points mentioned in the above table



Date:


Page 37 of 55

55. Annexure K - Know your Employee (KYE)

(To be submitted by all bidders on their letter head)

To





UNDERTAKING

1. We ______________________ (name of the company) hereby confirm that all the

resource (both on-site and off-site) deployed/to be deployed on Bank‟s project

for ________________ (Name of the RFP) have undergone KYE (Know Your

Employee) process and requisite checks have been performed prior to

employment of said employees as per our policy.

2. We further undertake and agree to save defend and keep harmless and

indemnified the Bank against all loss, cost, damages , claim penalties expenses,

legal liability because of noncompliance of KYE and of misconduct of the

employee deployed by us to the Bank.

3. We further agree to submit the required supporting documents (Process of screening,

Background verification report, police verification report, character certificate, ID card copy,

Educational document, etc.) to Bank before deploying officials in Bank premises for

________________ (Name of the RFP).”

Signature of Competent Authority with company seal

________________________________

Name of Competent Authority __________________________________

Company / Organization __________________________________

Designation within Company / Organization______________________________

Date ________________

Name of Authorized Representative __________________________________

Designation of Authorized Representative________________________________ Signature

of Authorized Representative __________________________________ Verified above

signature

Signature of Competent Authority__________________________________

Date ________________


Page 38 of 55

56. Annexure L - Reference Site Details

The reference sites submitted must be necessarily of those banks where the proposed

vendor/ OEM‟s product has been awarded the contract prior to March, 2019 for those

references where the offered solution is accepted but implementation is not started,

the acceptance should be valid as on the last date for submission of bids at Union

Bank of India.

Please provide reference details in the format defined below:

Particulars Response

Name of the Financial Institution/ Organisation

Country of Operation

Address of the Organization

Annual Turnover of the Organization for the completed immediate last three Financial Years.

Date of commencement of Project

Date of completion of Project

Scope of Work for Solution

Number of concurrent users and the geographical spread of the implementation

Average Team size for the entire project

Name of the contact person for reference

Place:

Date:

Signature:

Name & Designation:

Business Address:


Page 39 of 55

57. Annexure M - Manufacturer Authorization Format

Date: Place:

Dear Sir

Ref: RFP …………………………………….

We who are established and reputable manufacturers / producers of

________________________ having factories / development facilities at (address of factory /

facility) do hereby authorize M/s ___________________ (Name and address of Agent) to

submit a Bid, and sign the contract with you against the above Bid Invitation.

We hereby extend our full guarantee and warranty for the Solution/Products and services

offered by the above firm against this Bid Invitation. We also undertake to provide any or all

of the following materials, notifications, and information pertaining to the Products

manufactured or distributed by the Vendor:

a) Such Products as the Bank may opt to purchase from the Vendor, provided,

that this option shall not relieve the Vendor of any warranty obligations

under the Contract; and

b) In the event of termination of production of such Products:

i. advance notification to the Bank of the pending termination, in

Sufficient time to permit the Bank to procure needed requirements;

We duly authorize the said firm to act on our behalf in fulfilling all installations, Technical

support and maintenance obligations required by the contract.

We hereby extend our full comprehensive guarantee and warranty as per Conditions of

Contract for the goods and services offered for supply by the above firm against this RFP, and

will provide the contracted services if M/s. ___________________ is not able to perform the

obligations as per the contract.

Yours faithfully,

(Name of Manufacturer / Producers)

Note: This letter of authority should be on the letterhead of the manufacturer and should be

signed by a person competent and having the power of attorney to bind the manufacturer.

The Bidder in its Bid should include it.


Page 40 of 55

58. Annexure N - Implementation Team

Profile Vendor Implementation Capability

Requirement Response

Current strength of employees in the vendor organization with experience in similar Projects.

Does the team posses in depth knowledge of the industry and is thereby capable of bringing independent market knowledge to the bank?

Certifications possessed by the Bidder in connection with the quality of internal processes and services delivered /methodology used in delivery.

Approach to ensure adequate quality control

throughout the course of the project.

Team Profile

Name Response

Designation

Professional Qualifications

Experience with the bidding firm

Experience with other companies

Membership in any professional body

Details of projects handled with details of

client, representing which organization, as

member of the team or team leader etc.

Note:

• Include details of team members who will be involved in the project.

• Relevant experience refers to the experience of the employee on either exactly the same

product / set of products being proposed or on similar projects.

• Proposed team structure with count, profile and skills to be provided by bidder in RFP

response.

Place:

Date:

Signature:

Name & Designation:

Business Address:


Page 41 of 55

59. Annexure O - Bank Guarantee for EMD

Date:

To,





Dear Sirs,

In response to your invitation to respond for Selection of Managed Wi-Fi Solution

Service Provider). M/s __________________ having their registered office at

_____________ (hereinafter called the Bidder) wish to respond to the said Request for

Proposal (RFP) and submit the proposal for the same. Whereas the Bidder has

submitted the proposal in response to RFP, we, the ____________ Bank having our

head office ________________ hereby irrevocably guarantee an amount of` ………./ (Rupees

……… only) as Bid security as required to be submitted by the Consultant as a condition for

participation in the said process of RFP.

The Bid security for which this guarantee is given is liable to be enforced/ invoked:

1) If the Bidder withdraws his proposal during the period of the proposal validity; or

2) If the Bidder, having been notified of the acceptance of its proposal by the Bank during the

period of the validity of the proposal fails or refuses to enter into the contract in accordance

with the terms and conditions of the RFP or the terms and conditions mutually agreed

subsequently.

3) If the Bidder, if selected for awarding the Contract, fails to renew this Bank

Guarantee as decided by Union Bank of India. We undertake to pay immediately on

demand to Union Bank of India, the said amount of ` (Rupees ……….. only) without

any reservation, protest, demur, or recourse. The said guarantee is liable to be

invoked/ enforced on the happening of the contingencies as mentioned above and

also in the RFP document and we shall pay the amount on any demand made by Union

Bank of India which shall be conclusive and binding on us irrespective of any dispute

or difference raised by the Bidder.

Notwithstanding anything contained herein:

1) Our liability under this Bank guarantee shall not exceed ` / (Rupees ……… only).

2) This Bank guarantee will be valid up to 180 days and

3) We are liable to pay the guaranteed amount or any part thereof under this Bank guarantee

only upon service of a written claim or demand by you on or before ________________.

In witness whereof the Bank, through the authorized officer has sets its hand and stamp on

this _______________ day of __________________ at _________________.

Signature ……………………………………


Page 42 of 55

Name …………………………………………

(In Block letters)

Designation …………………………………

(Staff Code No.)……………………………..

Official address:

(Bank‟s Common Seal)

Attorney as per power of Attorney No.

Date:

WITNESS:

1……………………………………………… (Signature with Name, Designation & Address)

2……………………………………………… (Signature with Name, Designation & Address)


Page 43 of 55

60. Annexure P - Project Timelines

Sr.

No.

Project Milestones Timelines Complied

(Yes/No)

1. Setup of Wi-Fi infrastructure at

Bidder Site for managing and

monitoring centrally at the bank.

3 Weeks

Place:

Date:

Signature:

Name & Designation:

Business Address:


Page 44 of 55

61. Annexure R - Letter for Refund of EMD

(To be submitted by the unsuccessful bidders)

Date:





We ____________ (Company Name) had participated in the RFP for Implementation of Managed

Wi-Fi Solution and we are an unsuccessful bidder.

Kindly refund the EMD submitted for participation. Details of EMD submitted are as

follows

Sr. No Bidder Name Cheque / DD

Number

Drawn on

(Bank Name Amount(`)

Bank details to which the money needs to be credited via NEFT are as follows

1. Name of the Bank with Branch

2. Account Type

3. Account Title

4. Account Number

5. IFSC Code

Sign

Name of the signatory

Designation

Company Seal.


Page 45 of 55

62. Annexure S- Confidentiality / Non-Disclosure Agreement

This CONFIDENTIALITY AGREEMENT (the “Agreement”) entered into on this _ day of

2019, and shall be deemed to have become in full force and effect from (the

“Effective Date”).

BY and between M/s.__________________ a company incorporated under the

provisions of the Companies Act, _________ in force in India, having its registered

office at ______________________________________________ (hereinafter referred

to as “--------” or “Vendor” which expression shall, unless it be repugnant or contrary

to the context or meaning thereof, mean and include its, successors and permitted

assigns) of the ONE PART

AND

Union Bank of India, a corresponding new bank constituted under section 3 of Banking Companies

(Acquisition & Transfer of Undertakings) Act 1970 having its Staff Training center in at Union

Bank, Bannerghatta Road, bangalore-560083 (hereinafter referred to as “Union Bank” or

“Bank” which expression shall, unless it be repugnant to the context or meaning thereof, mean

and include its successors and permitted assigns), of the OTHER PART:

---------- and the Bank shall hereinafter jointly be referred to as “Parties” and individually as

a “Party”.

In this Agreement, “Affiliate” means any entity which from time to time Controls, is Controlled

by or is under common Control with the relevant party or entity, where “Control” means having

the ability (including, without limitation, by means of a majority of voting rights or the right

to appoint or remove a majority of the board of directors) to control the management and

policies of an entity.

WHEREAS:-

i. Vendor inter-alia is engaged in the business of providing IT related solutions &

services to various business entities in India & abroad.

ii. Union Bank has agreed to disclose, transmit, receive, and/or exchange certain

“confidential information” to cover the business transaction between parties

for the provision of services related to ” (“the

Purpose”) as more particularly described in Purchase Order no , issued by

Union Bank in favor of M/s. ----------------------.

NOW THIS AGREEMENT WITNESS:

1. Interpretation

In this Agreement “Confidential Information” means all information belonging to

a Party that is or has been disclosed to one Party (the “Receiving Party”) by the other Party

(the “Disclosing Party”) in connection with the business transacted/ to be transacted between

the Parties. Confidential information shall also include any copy, abstract, extract, sample,

note or module thereof. The Receiving Party may use the Confidential Information solely for

and in connection with the business transacted/ to be transacted between the Parties.


Page 46 of 55

Notwithstanding the foregoing, “Confidential Information” shall not include any

information which the Receiving Party can show: (a) is now or subsequently

becomes or is in possession of the Receiving Party, legally and publicly available

without breach of this Agreement by the Receiving Party, (b) was rightfully in the

possession of the Receiving Party without any obligation of confidentiality prior to

receiving it from the Disclosing Party, (c) was rightfully obtained by the Receiving

Party from a source other than the Disclosing Party without any obligation of

confidentiality, (d) was developed by or for the Receiving Party independently

and without reference to any Confidential Information and such independent

development can be shown by documentary evidence, or (e) is disclosed pursuant

to an order of a court or governmental agency as so required by such order,

provided that the Receiving Party shall, unless prohibited by law or regulation,

promptly notify the Disclosing Party of such order and afford the Disclosing Party

the opportunity to seek appropriate protective order relating to such disclosure.

2. Confidentiality:

Except to the extent as agreed herein, the Receiving Party agrees to regard,

preserve and keep as secret and confidential all Confidential Information of the

Disclosing Party or its clients or any member of their group disclosed under this

Agreement. In maintaining confidentiality hereunder the Receiving Party agrees

and accepts that it shall not, either on its own account or jointly with or for any

other person, firm, company or any other entity, without obtaining the written

consent of the disclosing party.

3. Return or destruction:

The Receiving Party may, upon completion of the purpose mentioned aforesaid or

at any time on receipt of a written demand from the disclosing party: i)

immediately return all written Confidential Information and all copies thereof

provided to, or produced by, it or its advisers, as the case may be, which is in such

party‟s possession or under its custody and control; ii) to the extent practicable,

but without prejudice to the obligations of confidentiality herein, immediately

destroy all analyses, compilations, notes, studies, memoranda or other documents

prepared by it or its advisers to the extent that the same contain, reflect or derive

from Confidential Information relating to the other party; iii) so far as it is

practicable to do so (but, in any event, without prejudice to the obligations of

confidentiality contained in this Agreement), immediately expunge any

Confidential Information relating to the Disclosing Party or its clients or any

member of their group or their projects from any computer, word processor or

other device in its possession or under its custody and control.

4. Permitted disclosure:

The provisions of paragraph 2 shall not restrict any disclosure required by law or

by any court of competent jurisdiction, the rules and regulations of any recognized

stock exchange or any enquiry or investigation by any governmental,

official or regulatory body which is lawfully entitled to require any such disclosure

provided that, so far as it is lawful and practical to do so prior to such disclosure,

the Receiving Party shall promptly notify the other party of such requirement

with a view to providing the opportunity for the Provider to contest such

disclosure or otherwise to agree the timing and content of such disclosure.


Page 47 of 55

5. Ownership of Information:

Except to the extent as agreed herein, the Confidential Information and copies thereof, in

whatsoever form shall at all times remain the property of the Disclosing Party or its

clients and its disclosure shall not confer on the Receiving Party any rights (including any

intellectual property rights) over the Confidential Information whatsoever beyond those

contained in this Agreement.

6. No Representation:

Neither the disclosure, transmission receipt or exchange of Confidential Information

nor anything else in this Agreement will constitute an offer by or on behalf of the Disclosing

Party or be construed as soliciting any business or organization changes or any assurance

of any business commitment or an inducement to incur / undertake any obligations not

specified herein and neither party will be under any obligation to accept any offer or proposal

which may be made by the other or on behalf of such other party.

7. Remedies and Relief:

The parties hereto acknowledge that remedies at law may be inadequate to

protect the Disclosing Party or its clients against any actual breach of this

Agreement by the Receiving Party, and, without prejudice to any other right and

remedies otherwise available to the Disclosing Party or its clients, the Receiving

Party agrees that Disclosing Party has a right to seek injunctive relief in its favor

upon proof of actual damage and upon establishment of the fact that such actual

damage has taken place due to reasons directly attributable upon the Receiving

Party. Such injunctive relief shall be in addition to any other remedies available

hereunder, whether at law or equity. Disclosing Party shall be entitled to recover

its cost and fees, including Advocate‟s fees, incurred in obtaining any such relief.

Further, in the event of litigation relating to this Agreement, the prevailing party

shall be entitled to recover its cost and expenses including Advocate‟s fees.

8. No Assignment

This Agreement shall not be assigned by either party, by operation of law or otherwise,

without the prior written consent of the other party. This Agreement shall inure to the

benefit of and will be binding upon the parties‟ respective successors and permitted assigns.

9. Severability

In the event that any of the provisions contained in this Agreement is found to be

invalid, illegal or unenforceable in any respect by a Court of competent

jurisdiction, the validity, legality, or enforceability of the remaining provisions

contained in this agreement will not be in any way affected or impaired by such a

finding.

10.Delay or Waiver

No delay or failure of either Party in exercising any right hereunder and no partial

or single exercise thereof shall be deemed of itself to constitute a waiver or an

expectation of non-enforcement of such right or any other rights hereunder. No

waiver of any provision of this Agreement shall be valid unless the same is in

writing and signed by the party against whom such waiver is sought to be

enforced. A waiver or consent given by either party on any one occasion is

effective only in that instance and will not be construed as a bar to or waiver of

any right on any other occasion.

11.Notices

Notices as required by this Agreement shall be sent to the Parties at the addresses mentioned first

herein above or such other addresses as the Parties may designate from time to time, and shall

be sent by certified or registered mail with acknowledgement due on receipt.


Page 48 of 55

12.Term

This Agreement shall commence from the Effective Date of this Agreement and

shall be valid for a period of ---------------- years there from. Confidentiality

obligations under this Agreement shall continue to be binding and applicable

without limit in point in time except and until such information enters the public

domain, without breach of the agreement. Either Party may terminate this

Agreement for breach, if the defaulting Party fails to rectify the breach within the

one month notice period issued by the non-defaulting Party. Upon expiration or

termination as contemplated herein the Receiving Party shall immediately cease

any and all disclosures or uses of Confidential Information; and at the request of

Disclosing Party, the Receiving Party shall promptly return or destroy all written,

graphic or other tangible forms of the Confidential Information and all copies,

abstracts, extracts, samples, notes or modules thereof.

13.Governing Law

The provisions of this Agreement shall be governed by the laws of India and shall be subject

to the exclusive jurisdiction of courts in Bangalore.

14.Indemnity

33.1 The Bidder shall, at its own expense, defend and/or settle any third-party

claims against the Bank alleging that the products manufactured by Bidder and

supplied under this contract infringes the patent, trademark, design or copyright of

such third-party in India.

33.2 Bidder will provide infringement remedies and indemnities for third party

Products, on a pass through basis. If the Bank is required to pay

compensation to a third party resulting from such infringement, the bidder

shall be fully responsible to pay such compensation along with all costs,

damages and attorney's fees and other expenses that a court may finally

award, in the event of the matter being adjudicated by a court or that be

included in a bidder approved settlement. The Bank will issue notice to the

bidder of any such claim without delay and provide reasonable assistance to

the bidder in disposal of such claim, and shall at no time admit to any

liability for, or express any intent, to settle the claim. The bidder shall also

reimburse all incidental costs such as cost towards maintenance to up keep

the equipment, travelling cost for this purpose etc., which the Bank may

incur in this regard.

33.3 If such a claim is made or appears likely to be made, the Bank agrees to

permit bidder to enable the Bank to continue to use the Product, or to

modify it, provided no order otherwise has been passed by a court or

replace it with one that is at least functionally equivalent. If bidder

determines that none of these alternatives is reasonably available, the Bank

agrees to return the Product to bidder on its written request, upon which

the bidder will then give the Bank a credit equal to :

33.3.1 For equipment, its invoice value as paid by the Bank to the bidder;

33.3.2 For Materials, the amount the Bank paid bidder for the creation of the

Materials.


Page 49 of 55

33.4 This Section stipulates Bidder‟s entire obligation to the Bank regarding any

claim of infringement.

33.4.1 Bidder has no obligation regarding any such claim based on:

33.4.2 Anything the Bank provides which is incorporated into a Product or

bidder‟s compliance with any designs, specifications, or instructions

provided by the Bank or by a third party on the Bank‟s behalf;

33.4.3 Bank‟s modification of a Product‟s use in other than its Specified

Operating Environment;

33.4.4 The combination, operation, or use of a Product with other products not

provided by Bidder as a system, or the combination, operation or use of a

Product with any product, data, apparatus, or business method that

Bidder did not provide, or the distribution, operation or use of a Product

for the benefit of a third party outside the Bank.

33.5 Bidder shall also defend and/or settle any third-party claims against the

Bank for:

33.5.1 Bodily injury (including death) and damage to real property and tangible

personal property caused by bidder‟s negligence on the part of the

bidder‟s employees, agents or representatives.

33.5.2 Any claim or proceeding brought by a third party against the Bank as a

consequence of the above.

33.5.3 Any claim made upon and any action taken against the Bank by any

statutory authority or Court on account of the Bidder‟s failure to comply

with any laws, orders and regulations applicable to the performance by

Bidder of its obligations under this Agreement.

33.6 In the event of the Bidder not fulfilling its obligations under this Section

within the period specified in the notice issued by the Bank, Bank has the

right to recover the amounts due to it under this provision from any amount

payable to the Bidder under this Agreement for Facility Management/

Support Services etc.

33.7 Bidder shall be liable for any breach or any non-performance by the Bidder

of any of its undertakings, warranties, covenants, representations or

obligations under this Agreement, subject to the provisions of Limitation of

Liability.

33.8 The Receiving Party agree to indemnify and hold harmless the Disclosures

against all costs, liability, losses and claims incurred by the Disclosing Party

as a result of a breach of this Agreement.

15.Modification

Modification to any of the provisions of this Agreement shall be void unless it is writing and

duly executed by Parties.


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16.Headings

The headings given herein above are for ease of reference only and shall not

attach or have any effect/ meaning whatsoever contrary to what is stated in the

agreement.

17.Counterparts

This Agreement has been signed in duplicate, each of which shall be deemed to be an original.

The exchange of a fully executed Agreement (in counterparts or otherwise) by fax shall

be sufficient to bind the parties to the terms and conditions of this Agreement.

IN WITNESS WHEREOF THE PARTIES HERETO HAVE CAUSED THIS AGREEMENT TO BE

EXECUTED BY THEIR AUTHORIZED REPRESENTATIVES ON THIS ______ DAY OF ____

_____ 2019_

Signed and delivered by

M/s ________________________

Signed by:

Name ……………….…….……….

Title ……………………….………. in

the presence of

………………….…………………..….

63. Annexure T - Pre Bid Query Format

Signed and delivered by

Union Bank of India

Signed by:

Name …………….……….……………

Title ……………………….………….

in the presence of

………………….……………………

Bidders have to provide their queries on eligibility criteria, scope of work,

terms & conditions etc. in excel format as mentioned below. Bidders are

requested to categorize their queries under appropriate headings. Bidders

are requested to provide a reference of the page number, state the

clarification point and the queries/suggestion/deviation that they propose

as shown below (all the pre bid queries will be entertained in this Microsoft

Excel format by e-mail):

S. No.

Section and

Clause

Reference No.

Page No.

RFP Text

Query Bank

Response

Name & Designation:

Business Address & Contact details:

RFP for Internet Leased Line Services to Union bank of India, Staff College, Bangalore on OPEX (Rental) Mode

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64. Annexure U - Format for Performance Bank Guarantee (PBG)

To





Dear Sir,

In response to your invitation for the bids for engagement of bidder for

………………<Services>………, ……………………<Bidder>………………………………….

(hereafter called as Bidder) having their registered office at

……………..<address>…………………………………..has been selected bidder for the purpose and accordingly you

have issued a purchase order no. ………<PO No and date>…………….. for ……………<Service>………….

We have accepted the purchase order and agreed to provide the services and also, to provide an

unconditional and irrevocable performance guarantee, in favour of your Bank, from a bank acceptable

to your Bank for securing the faithful observance and performance of the terms ,conditions,

stipulations, provisions of the purchase order No……….<PO No. and date>…………..

Whereas at the request of the bidder, we, the Union Bank of India having our main training centre at

Staff Training College ,Banneghatta Road, Bangalore- 560083 hereby irrevocably guarantee an amount

of `……….<amount>…………….. as performance security as required to be submitted by the „Bidder‟

as a condition stipulated in the purchase Order, towards faithful observance and performance by the

bidder of the terms and conditions of the said purchase order.

The security for which this performance guarantee is given is liable to be enforced/

invoked:

1. If the Bidders, defaults in the faithful observance and performance of the

terms, conditions, covenants, stipulations, provisions of the said Purchase

order.

2. If the Bidders refuses to enter into the written contract within the stipulated

time in accordance with the Terms and Conditions of the purchase order, or on

the terms and conditions as may mutually agreed between your Bank and the

Bidder subsequently. We undertake to pay immediately on demand to Union Bank of India, the

said amount of `<amount>………. only without any reservation, protest, demur, or recourse. The said

guarantee is liable to be invoked/ enforced on the happening of the contingencies as

mentioned above and we shall pay the amount on any Demand made by Union Bank of India which

shall be conclusive and binding on us irrespective of any dispute or difference raised by the bidder.

Notwithstanding anything contained herein:


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1) Our liability under this Bank guarantee shall not exceed `<amount>….

2) This Bank guarantee will be valid up to ………………<Expiry Date>……….. with a

claim period of one month

3) We are liable to pay the guarantee amount or any part thereof under this Bank

Guarantee only upon service of a written claim or demand by you on or before

………….<Expiry date>……….

In witness whereof the Bank, through the authorized officer has sets its hand and

stamp on this _______________ day of __________________ at _________________

Signature:

Seal of company


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65. Annexure V - DoT guidelines for Wireless network implementation

I/We hereby agree to adhere the guidelines mentioned in below circular and any subsequent circulars on

Wireless implementation


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