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RFP Provision of Wireless Broad Band Internet Service under the “Prime Minister’s Laptops Scheme

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Request for Proposal (RFP)

Wireless Broadband (4G) Services under

Prime Minister’s Laptop Scheme

Last Date for Submission: June 13, 2017 at 11:00 PM

Bid Opening Date: June 13, 2017 at 11:30 PM

HIGHER EDUCATION COMMSSION

H-9, ISLAMABAD

( R s . 1 0 0 0 / - ) Websites: www.hec.gov.pk

Tele no. 051-90402224, 90402242 Fax no. 051-90402202

http://www.hec.gov.pk/

RFP Provision of Wireless Broad Band Internet Service under the “Prime Minister’s Laptops Scheme Phase – III

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Table of Contents 1. DEFINITIONS…………………………………………………………………………………4

2. Additional Notes………………………………………………………………………………8

3. INTRODUCTION ....................................................................................................... 8

4. OBJECTIVE ............................................................................................................. 10

5. SCOPE OF WORK ................................................................................................... 10

6. BID SUBMISSION REQUIREMENTS ...................................................................... 12

7. SELECTION PROCEDURE ..................................................................................... 13

8. MINIMUM REQUIREMENTS FOR SERVICE LEVEL AGREEMENT ....................... 14

9. TERMS OF PAYMENT ............................................................................................. 16

10. LIQUIDATED DAMAGES ....................................................................................... 16

11. GENERAL TERMS AND CONDITIONS ................................................................. 17

12. MEET OR EXCEED SPECIFICATIONS ................................................................. 18

13. CLARIFICATIONS .................................................................................................. 18

14. TECHNICAL EVALUATION CRITERIA .................................................................. 20

15. FINANCIAL EVALUATION ..................................................................................... 34

16. AWARD OF TENDER ............................................................................................ 34

Form I: Technical Requirement………………………………………………………………35

Annex - I : Bill of Quantity (ies)……………………………………………………………….40

Annex - II : Bill of Cost…………………………………………………………………………41

Annex - III: List of Public Sector Higher Education Institutes (HEIs) ....................................... 42

Annex – IV : Bid Submission Form…………………………………………………………..49

Annex – V : Firm’s References……………………………………………………………….50

Annex – VI : Technical Compliance Certificates/Compliance Undertaking………………51

Annex – VII : Declaration………………………………………………………………………52


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1. DEFINITIONS 1.1 Bidder: Bidder who submits the proposal.

1.2 BOQ: Bill of Quantities.

1.3 HEC: Higher Education Commission.

1.4 PIP: Project Implementation plan

1.5 RFP: Request for Proposals.

1.6 Second Party: Qualified Bidder.

1.7 Qualified Bidder: Bidder qualified for the award of contract against this tender.

1.8 Service Level Agreement: The level of service which HEC purchases from the

Qualified Bidder in respect of the service.

1.9 SLA: Service Level Agreement.

1.10 Warranty/Services of items/parts: All hardware, support, repair, replacement,

backups etc and services of all middleware including device and customer interfaces

and after sale support.

1.11 Trouble Ticket: A File that identified the fault, the technical detail of the fault and the

resolution.

1.12 Restoration Time: time measured between a trouble ticket being received, logged and

accepted by the Service Provider and restoration of the system(s)/service(s)/

functionality (ies).

1.13 Resolve: To restore the system(s)/services(s)/functionality (ies) on which a trouble

ticket is issued and complete all further activities necessary to close the trouble ticket.

1.14 Resolution Time: The time measured between a Trouble ticket being received, logged

and accepted by the Service Provider and the answer to / completion of the trouble

ticket.

1.15 Acceptance: Acceptance means Receipt by the Authorized person/ institution/

authority of the specified quantity or package of Wireless Broad Band Services at the

indicated site, place or institution.

1.16 Account Manager: Project or Task Manager; who has the prime responsibility of the

project/ task execution.

1.17 Authorized Service Center: Authorized Service Center means a Service Center

run by the Bidder

1.18 Bidder: Bidder means legally registered in Pakistan and be registered with FBR for Tax

purpose. The service provider should hold valid PTA license to offer required services.

1.19 BOC: Bill of Costs

1.20 BOQ: Bill of Quantities

1.21 Call Center: Call Center means the Center or the Place wherein the Bidder shall make

arrangements to receive complaints/ service calls from the customer/ students and

institutions.

1.22 Commissioning: Commissioning means the Wireless broad band service would have

to be functioning and specifications as per criteria and standards mentioned in the RFP

Document.

1.23 Contract: Contract means an agreement signed between the HEC and the Qualified

Bidder.

1.24 Day: Day means a working day (if not stated otherwise)

1.25 Delivery: Delivery means supply of the specified quantity or package of Wireless

broadband services at the indicated site, place or institution

1.26 Direct Service Center: Direct Service Center means a Service Center owned and

operated by the bidder itself


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1.27 End user: End user means the person/ student to whom the Wireless Broad Band

Service is actually delivered for use and who will be entitled to demand after sales

services as per Contract.

1.28 First Party: Higher Education Commission

1.29 FY: Financial year

1.30 HEC: HEC means Higher Education Commission, Government of Pakistan

1.31 HEI: Higher Education Institution (HEI) means recognized institution by the Higher

Education Commission, Government of Pakistan.

1.32 MRC: Monthly Recurring Cost.

1.33 OTC: One-Time Cost

1.34 Procuring Agency: Procuring Agency means Project Directorate, Higher Education

Commission, and Government of Pakistan

1.35 Prospective bidder: Bidder who intend to participate in the tender process and fulfill

condition at 1.18.

1.36 Region: Geographical Business domain of principal to which Pakistan belongs.

1.37 RFP: Request for Proposal

1.38 Second Party: Qualified Bidder

1.39 Qualified Bidder: Bidder Qualified for the award of tender

1.40 Service Center: Service Center means the Center or Place, wherein the Bidder, inter-

alia undertakes and performs the service activities relating to the Wireless Broad Band

Service indicated in the Bid and shall include a Direct Service Center(s) or Authorized

Service Center(s).

1.41 Service Level Agreement: The level of service which HEC requires from Qualified

Bidder in respect of the services to be provided to students during the course of

warranty/ support period.

1.42 Qualified Bidder: Successful Bidder means the Bidder who become successful

through bidding process.

1.43 Total Bid Value/ Total Cost or Price: Total Cost means the aggregate cost of the

goods, prevailing taxes and services over one (01) year as required by the HEC.

1.44 Warranty/ Services of items/ parts: All hardware, support, repair, replacement,

backups etc. and services of all software including its installation, configuration,

updates, upgrades & online support. All patches upgrades, update.

1.45 WBBS: Wireless Broadband Services


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CHECKLIST FOR ENCLOSURES

(Bidders should fill up YES or NO without fail)

S. # Bid Enclosure Yes No

1. Whether the Bid is submitted in Two covers:

Envelope A: Technical Proposal and Envelope B: Financial Proposal

2.

Whether both Technical and Financial Proposals are put into an outer

cover.

3. Whether Technical Proposal (Envelope A) contains the following

3.1. Bidder’s undertaking covering letter, on the Letter Head is signed by

the authority stamped and submitted

3.2. Signed and stamped Letter of Authorization or Power of

Attorney for Signing the RFP Document on behalf of the Bidder is

submitted.

3.3. Copy of License for offering 3G/ 4G Services with mobility issued by

the Pakistan Telecommunication Authority (PTA)

3.4. Bidders must submit the application to PTA requesting the

Authorization for participation in this tender and submit the copy of

valid application with the BID.

3.5. Bidder’s undertaking on the Letter Head for the required quantity of the

Wireless Broad band devices, accessories offered, is signed and

stamped and submitted.

3.6. Bidder’s undertaking on the Letter Head to the effect that offer of

Corporate Social Responsibility (CSR) will have no impact on the cost/

price of the quoted Wireless Broad band Service, is submitted.

3.7. All pages of the blank RFP Document in full are signed by the

authority, stamped and submitted.

3.8. Earnest Money (EM) amount as specified in the RFP Document is

submitted in a separate sealed cover.

3.9. Filled up Technical Proposal is signed by the authority, stamped and

submitted.

3.10. The Eligibility Criteria/ Qualification Criteria are signed by the

authority and stamped.

Bidder’s undertaking on the Letter Head to the effect that they agree to

the Eligibility/ Qualification and Evaluation Criteria are signed, stamped

and submitted with the relevant documents.


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3.11 A certificate of assurance and guarantee on the Letter Head from the

bidder that it will ensure supply of the wireless devices within the time

line specified in the Bid Documents, is submitted.

3.12 A list of Direct Service Center and Authorize distributor’s Service

Center is submitted.

3.13. All the undertaking/ letter heads and certificates wherever required

are signed, stamped and submitted.

3.14. Supporting Documents to meet the Eligibility/ Qualification Criteria.

3.15. All the supporting documents to meet the Qualification Criteria as

laid down in the Bid Documents and under Eligibility Criteria, are

signed by the authority and stamped.

3.16 Copy of Bidder’s Certificate of Incorporation/ registration is signed,

stamped and submitted.

3.17 Copy of Annual Reports including Balance Sheet, Income

Statement and Profit & Loss accounts for the previous three

audited years along with notes to auditors are submitted. It is

further mentioned that average will be taken on the basis of three

years, irrespective of the fact whether accounts are submitted for

the period of three years or a lesser period.

3.18 For wireless broad band services sales, copies of the invoices for

the sales made or proof of statutory documents like Income Tax,

Excise Duty Returns or Sales Tax Returns or any other legally valid

documents are submitted for the previous three years.

3.19 Bidder’s undertaking on letterhead that company has never been

Blacklisted, is submitted.

4. Whether Financial Proposal (Envelope B) contains the following;

4.1. Filled Financial Proposal with signature and stamp on all pages is

submitted.

4.2. Whether corrections or overwriting if any are attested?


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2. Additional Notes

APPLICABILITY OF PUBLIC PROCUREMENT RULES, 2004 (REV.)

This Bid Process will be governed under Public Procurement Rules, 2004 (Rev.), as

amended from time to time and instructions of the Government of Pakistan received

during the completion of the project.

IMPORTANT NOTE:

Bidders must ensure that they submit all the required documents indicated in the RFP

Document without fail. Bids received without undertakings, valid documentary

evidence and supporting documents and the manner for the various requirements

mentioned in the RFP Document are likely to be rejected at the initial stage. The valid

documentary evidences for the critical components as detailed hereinafter should be

submitted by the Bidder for scrutiny. The Bidders are required to read the RFP

Document and applicable laws and submit any objection thereof in writing in the pre-

bid meeting; failing which no objection shall be entertained regarding the terms and

conditions of the RFP Document and the Bid Process at the later stage.

PURPOSE OF THIS DOCUMENT

The purpose of this document is to share/ present the macroscopic view of the project

objectives and requirements while giving its background. Vision & Objectives, Scope

of Work, Project Methodology as per HEC requirements, Bids Submission

requirements, Selection Procedure and Criteria, Terms & Conditions, Payments

Terms, and Warranty Support/ Services are also elaborated in this document to

provide necessary information about this tender for potential bidders. Bidders are

required to provide the required information by filling up the Bid Submission Forms

while strictly following the format given at Annexure –IV.

3. INTRODUCTION

It is an established fact that there is a direct correlation between knowledge capital

and economic development. Pakistan to become an emerging power needs to

enhance its intellectual capital and transform into a knowledge-based economy. The

strategic framework for meeting the contemporary and future challenges as defined

in “Vision 2025” of Government of Pakistan, acknowledge the importance of

globalization and dispersion of information and technology, which are likely to

dramatically change the scale and character of human enterprise. Universities and

institutes of higher learning are envisioned to build economies through providing

knowledge capital. HEC adopts the strategy targeted at the provision of an

environment conducive to quality education in all the higher education institutions

through faculty and infrastructure development. One of the major challenges being

faced by the higher education sector across the country, is access opportunities to

higher education and so to increase the enrolment in higher education from 5.8% to


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10% by 2015 and 15% by 2020, as per National Education Policy 2009. HEC

encourages cost-effective and widespread dissemination of knowledge through the

use of educational technologies and distance education so that far-flung areas are

covered while simultaneously ensuring that quality standards are not compromised.

The demographic transition being experienced, poses another challenge to equip our

youth with the knowledge and skills necessary for development in the 21st century.

The fact that Pakistan is on a favorable portion of the demographic transition can

prove to be a demographic dividend, however if left alone, poses serious threats in

form on an illiterate and intolerant population.

A good progress has been made in higher education sector in Pakistan, and

significant transformations have taken place as to come out as one of the dynamic

sectors which is rapidly evolving and developing the capacity of HEIs to serve as

engines of growth in country’s socio-economic development. Despite of these

progress and positive change as well as potential which is widely acknowledged, the

higher education sector of Pakistan faces numerous challenges and issues, like poor

university – industry interactions, poor university – community relationship, low

enrolment, lack of capacity for continuous faculty and staff development, are amongst

the few. Strategic vision of HEC for higher education realizes that key to overcome

many of the current and future challenges, is to invest significantly in the Information

and Communication Technologies (ICTs), as witnessed in many emerging

economies around the world. Modern information and communication technologies

are key to enhancing efficiency, efficacy and impact of programs of development in

the higher education sector. Using distance education and open learning, affiliating

universities must leverage ICTs to play a major role in improving quality and widening

access to higher education in Pakistan.

Realizing these challenges and the opportunities and strengths this country

possesses, the Government of Pakistan as per the directives of the Prime Minister

launched National Program for Provision of Laptops for the bright and talented young

students studying at any of the public sector higher education institute or Government

Polytechnic Institutes across the country. The scheme is envisioned to promote

outreach of youth to information and communication technologies (ICTs) as to bridge

the digital divide not only within the higher education sector but across other sectors

as well, and to the communities throughout the country. Under this scheme, the first

phase has been successfully executed and 100,000 wireless broad band service

along with laptops were provided to talented students acquiring higher education at

any of the public sector higher education institutes (HEIs) and Government

Polytechnic Institutes. The Higher Education Commission has been given the

responsibility of program designing, implementation of scheme, and execution of the

project. HEC now intends to launch the next phase of the scheme under which

200,000 laptops are to be given to the students as per the criteria along with a

Wireless Broadband dongle device and 4G Services. The wireless broadband

service are procured in a transparent manner through competitive bid process under

Rule 36 (b) following the procedures stipulated in the Public Procurement Rules 2004

(rev.). HEC shall ensure that the procurement for the second phase of scheme as

well remains transparent and achieve even higher level of satisfaction of the

stakeholders and the Transparency International Pakistan. The Qualified Bidder

would be required to supply the required quantity of the Wireless Broad band dongle

and required Services at the designated Universities / institutions as per list at Annex-


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III. The Qualified Bidder would also be required to provide detail of offices and

adequate number of service centers for warranty enforcement.

Accordingly, the HEC has invited Bids for provision of Wireless Broad Band Services

of approximately two hundred thousand (200,000) dongle devices as per the technical

specifications, service requirements and timeframe given in the RFP document. The

supply and distribution of WBBS shall be made by the Qualified Bidder against the

Purchase Order issued by HEC and within the specified delivery time as per delivery

schedule, after signing of the contract.

4. OBJECTIVE The Higher Education Commission, Pakistan (HEC) intends to provide wireless

broadband services under the Prime Ministers’ Laptop Scheme Phase – III to all

the recipients of laptops as supplementary service to the students of public sector

universities. The objective of HEC is to provide a reliable and economical access

to knowledge resources and help the students utilize the Wireless Broad Band

Service for enhancement of their knowledge base across the country.

This RFP is intended to acquire dongle devices to provide wireless broadband

service to the students of 105 public sector universities / Institutes along with their

sub campuses in almost 51 cities across Pakistan. The bidders have to ensure

that their service footprints are available at least in the cities enlisted at Annex-III

with a provision of service coverage area of at least 85% while the remaining of

the 15% coverage should be ensured within 3 months of the agreement for

required services. However the lead bidders having 85% coverage may come in

joint venture with other telecom operators to cover the northern areas.

5. SCOPE OF WORK HEC intends to procure 200,000 wireless broadband devices with at least three (03)

months free services of 4G to the students of all the public sector universities /

institutes.

Operational Requirements:

a) The Qualified Bidder shall supply 200,000 dongle devices and

distribute them amongst the entitled students as determined by

HEC’s defined criteria.

b) The Qualified Bidder will be required to provide 60,000 devices within 4

to 8 weeks upon issuance of Purchase Order whereas the remaining

delivery will be required to complete within (18) Eighteen weeks.

c) For the delivery of devices the Qualified Bidders will be required to

directly deliver the desired number of devices to designated

universities with proper handing over and taking over with the

university.

d) The Qualified Bidder shall ensure that the intimation of service take

place as soon as a student plugs in device and receives an SMS

detailing the activation process at the device application interface


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from the service provider, and The Qualified Bidder will establish

kioask for BVM at designated universities during the distribution.

e) The Qualified Bidder will activate each individual device in the name

of specific student and ensure that each individual device is

attributed to a particular recipient of device (i.e. Student). The

particulars of the individual including Name, CNIC, Name of

University and other relevant record shall be collected by Qualified

Bidder and also shared with HEC.

f) The Qualified Bidder shall ensure that HEC’s digital library resources

are seamlessly accessible through these devices. To enable

students to access the digital library services attributed to respective

universities, the digital library traffic has to be routed through PERN.

The Qualified Bidder will extend dashboard displaying the activation

detail (i.e. users name, university, activation date/time etc.) and

utilization pattern of the service being availed.

g) The Qualified Bidder shall provide devices capable of connecting 4G

networks and fall back options to lower versions of technology as

well.

h) The Qualified Bidder shall provide facility of enterprise portal to HEC

to manage the Multiple Campaigns of HEC projects/ Services using

HEC short Code 9432 for two way communication messages (SMS)

and Bulk Broadcast one way as detailed in Technical Requirement

Sheet of the RFP. Through It’s own setup or Partner SMS

Aggregator. HEC may like to Continue the SMS Aggregator services

onward to this Contract

i) The Qualified Bidder shall provide country-wide roaming facility to all

student under this project.

j) Qualified Bidder will be required to extend the level 1 support to the

student through their CRM and Help.

k) Qualified Bidders has to provide one observer account to HEC to

observe the Level 1 support responses

l) Qualified Bidders has to make the customize help guide for the

students elaborating all the mechanism for L1 support , committed

response / resolution time against different compliant types to be

tackled in L1 support and the escalation mechanism to HEC.

m) Qualified Bidders will incorporate the escalation mechanism in the

Help Guide in case of delay in L1 support by Qualified Bidders.

Students will be required to log their complaints on

http://helpdesk.hec.gov.pk for escalation. The compliant will be

forwarded to Service provider and Service provider has to respond

L2 complaints on HEC portal.

n) The Qualified Bidder will ensure standard customer experience of

offered services as per PTA’s determination.

o) Service Provider should have 3G/ 4G services available to at least

85% students’ population within cities identified in the RFP. The

remaining students’ population within the identified cities should be

provided within next Three (03) months.

http://helpdesk.hec.gov.pk/



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p) Service Provider will ensure 3G/ 4G coverage area within the cities

for at least specified kilometer radius from the respective university

as central point, as referred in revised Annex – III.

q) The bidders seems to have difficulty in services provisioning they

may engage the third party aggregator which usually have

agreement with all the telecom operators.

Commercial Requirements:

a) The Qualified Bidder shall provide first three months wireless broadband

4G services free of cost to the students, effective from date of activation

of dongle device.

b) The one-time cost (OTC) of the device should not exceed Rs.2000/-

(inclusive of all Taxes and duties) per device.

c) The monthly recurring cost (MRC) should not exceed Rs. 499/- (inclusive

of all Taxes) for 20GB volume per month.which will payable by students.

d) The bidders shall be providing extra volume to students as per their

usage on pro rata basis (i.e. MRC ÷ 20GB) after FOC period.

e) After FOC period every package / volume availed by students will be

charged to students direct by service provider. HEC will not have any

liability on it.

f) The bidder shall also offer education plan(s) with at least 20%

discounted rate on all available consumer/ commercial packages, as

long as students maintain their status.

Branding Requirement:

a) All devices as well as packing shall be co-branded as per the

specifications and instructions of HEC.

b) All devices should be accompanied by warranty card, instructions

manual, service center details and other important information.

6. BID SUBMISSION REQUIREMENTS

The objective of bid submission requirement is to provide bidders with the

information to submit their bid in response of this RFP.

Bidders must follow following requirements for their proposals/bids.

a. For this tender, PPRA 36(b) “Single Stage - Two Envelope” procedure

shall be followed. However, tender shall be awarded to on least cost

selection basis.

b. Bids shall comprise of single envelope containing envelopes, i.e.

Technical and Financial Proposal, and clearly marked as Technical and

Financial proposals.


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c. Bidders shall submit two (02) copies of bid containing Technical and

Financial Proposals (including soft copies on CD/ DVD).

d. Bidder shall submit bids at the address given in Tender Notice and in

this RFP by hand.

e. Bidders shall submit a signed letter with Official stamp affixed on it as

per the format given in as Annex - IV cover letter to the Bid/Proposal.

Bids/Proposals submitted without this cover letter will not be accepted

and bids will be rejected straightaway.

f. Bidders are required to quote the solution complying with the Scope of

Work at section 6 of this RFP with minimum Specification set out in

Forms I and any additional item(s) that are deemed required to

complete the scope of work must be included.

g. Technical proposals shall contain Company profile, Authorization &

relationship with principal firms, location of branch offices, company

experience in related field, technical staff details (branch-vise), project

completed, major clients’ list as per the format given in Annex V “Firm’s

References”, equipment’s technical details (brochures, etc) mentioning

compliance and properly highlighted all the compliance specification as

requested in Form I “Technical Requirements” using florescent

highlighter of quoted hardware/equipment and material with their make,

model, part number.

h. Bidders are required to fill and sign the Technical Requirement Form I,

as provided in this RFP and must submit them along with Technical

Proposal.

i. The Qualified Bidder must provide Project Execution Plan as per

Universities /HEIs list attached at Annex-III.

j. Bidders are required to submit Technical Proposals according to the

solution requirements mentioned in this document while furnishing the

proposal in sequence and manner as set forth in Technical Evaluation

Criteria, and Financial proposal according to Bill of Cost (BoC).

k. A Earnest Money (EM) amount as specified in the RFP Document i.e.

2% of the total bid value payable by way of Bank Draft in PKR drawn

on

National Bank or a Scheduled Bank in Pakistan in favour of the “D.G.

Finance, Higher Education Commission” payable at Islamabad. The

Earnest Money in the form of Bank guarantee or Insurance guarantee

is not acceptable. The Earnest Money should be enclosed in a

separately sealed cover along with the Technical Proposal duly

marked as “Earnest Money”.

7. SELECTION PROCEDURE

a) Evaluation of the firms shall be based on information provided in Technical

Proposals.

b) Bidders are required to meet all the mandatory conditions as defined herein

for further consideration of bid for financial comparison


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c) Bidder must provide POC (Proof of Concept) to access of Digital resources

through PERN as defined in the Scope of work of this RFP. Unsuccessful POC

may lead to technically disqualification from the tender.

d) Only technically responsive bidder will be considered for further processing

and comparison of financial bids.

e) The bid found lowest evaluated and technically fully compliance to the BoQ

and this RFP will be accepted for the award of contract subject to the approval

of Competent Authority.

f) After the approval of contract award, a contract agreement on the stamp paper

worth Rs. 1000/- shall be executed by the firm with Qualified Bidder within 15

days from the date of issuance of Letter of Intent.

g) For ordering purpose the price evaluation will be done against complete /

whole items including miscellaneous except optional items of bid, and not on

individual item basis. However, HEC shall only be paying initial One Time Cost

(OTC) as quoted by the Qualified Bidder.

h) If anything is not quoted as per BoC/BoQ it may lead to cancellation of whole

bid.

8. MINIMUM REQUIREMENTS FOR SERVICE LEVEL AGREEMENT

Following requirements for SLA apply to the scope of work defined in this RFP

for the project;

a) Qualified Bidder shall ensure that all devices supplied to HEC are new (non-

refurbished) and free from any sort of defects.

b) Qualified Bidder will be required to extend the level 1 support to the student

through their CRM and Help.

c) Qualified Bidders has to provide one observer account to HEC to observe the

a. Level 1 support responses

d) Qualified Bidders has to make the customize help guide for the students

elaborating all the mechanism for L1 support , committed response / resolution

time against different compliant types to be tackled in L1 support and the

escalation mechanism to HEC.

e) Qualified Bidders will incorporate the escalation mechanism in the Help Guide

in case of delay in L1 support by Qualified Bidders. Students will be required

to log their complaints on http://helpdesk.hec.gov.pk for escalation . The

compliant will be forwarded to Service provider and Service provider has to

respond L2 complaints on HEC portal.

f) The Qualified Bidders will be required to maintain at least 3% of devices

distributed in respective in at least one service center in respective city listed

at annexure-III for replacement in case of fault.

g) Under 3% stock limit in each service center the replacement to the faulty

devices will be required through service centers same day while beyond 3%

stock limit in each service center the replacement may be provided next day.




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h) Each breach to the SLA will be counted as one violation. Every additional

hours in delay services will accumulate one more violation. The financial

penalties on the SLA will be imposed as per following table.

Level Event Detail Financial Plenty

L2 Moderate Delay in the L1 support

i.e. services

degradation, access to

digital library, device

activation delay in

warranty etc. Report for

this category not shown

in online reporting

system

30% of device cost for

each violation

L3 High Delay in the planned activities as per scheduled shared by HEC during rollout i.e. Delivery of devices on site, Distribution and activation of devices in universities, submission of reports, Delivery Challans etc. or Report

for this category not

shown in online

reporting system

0.01% of contract value

for each violation

L4 critical More than 2% devices reported common issue in Service Provider L1 support; Non Availability / offer of 20% discount after

FOC period;

Stoppage of Peering by

Service provider , If the

Company delays the

white listing of HEC short

code with all operators ,

if the SMS system got

halted or Report for this

category not shown in

online reporting system

0.5% of contract value

for each violation


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9. TERMS OF PAYMENT

a) No payment shall be made in advance to the Contractor as mobilization

advance.

b) 100% Payment of devices will be released after delivery to universities /

institute. And placement of SMS System as per Contract. Invoice shall submit

not less than 10,000 devices.

c) Upon signing of contract Successful bidder will submit the performance Bank

Guarantee equal to (10%) ten percent of value for the 1 Year warranty/Service

period.10 % Bank Guarantees will be released after successful completion of

warranty service period.

d) The two percent (2%) bid earnest money equal of total bid value deposited by

the Qualified Bidder at the time of bid submission will be release after

submission of 10% bank Guarantee.

e) 10% deduction shall be made from each invoice as (Retained Money), for any

deductions as applicable under the contract, and will be released subject to

successful fulfillment of warranty and service. Qualified Bidder may extend

Performance Bank Guarantee or provide fresh Bank Guarantee equal to 10%

in lieu of Retention Money.

f) Upon acceptance of invoice payments shall be made within (30) thirty days

from the date of submission of each invoice.

g) All prices must be provided in PKR inclusive of all applicable taxes.

h) HEC may consider any other alternative arrangement for payments which falls

in the legal framework of Government of Pakistan (GoP) at the time of

Contract signing with Qualified Bidder. Taxes will be deducted as per

government of Pakistan rules at the time of payment. However in case the

Qualified Bidder is able to produce a copy of the exemption certificate in the

name of qualified bidder then no tax shall be deducted and no amount shall

be withheld.

10. LIQUIDATED DAMAGES

a) In case of delay in delivery of item / services as per contract as defined in the

scope of work in this RFP, the Executive Director, HEC reserves the right to

impose a penalty not exceeding 10% of the total amount of the contract at the

rate of 1% for each week of delay in handing over segment(s).

b) In case of delay of Services, the Executive Director, HEC reserves the right to

impose a penalty not exceeding 10% of the total amount of the contract value

for the first year at the rate of 1% of the contract amount for each week of

delay.

c) If the work is not executed according to the satisfaction of the Executive

Director, as per the scope of work, the ED reserves the right to reject it

altogether or impose a penalty not exceeding 50% of the contract amount for

the first year and work done from other party at the risk and cost of

bidder/contractor.


17

11. GENERAL TERMS AND CONDITIONS

Following general terms & conditions apply

a) Only valid 3G-4G PTA Licenses with mobility across the cities holder can

participate (documentary proof is mandatory) for this tender.

b) Only valid SMS Aggregator PTA Licenses with existing experience of two

government organizations short code hosting in-hand projects can participate

(documentary proof is mandatory) for this tender.

c) The bidder should be registered with sales Tax and Income Tax Department.

d) An affidavit to the effect that the firm has not been blacklisted by any

Government/semi Government organization and also provide Integrity Pact.

e) If a bidder has quoted multiple options, in this case bidder should submit the

earnest money equal to 2% of highest quoted option. Further the amount of

any optional requirement shall be added to total bid value.

f) Incomplete and conditional tenders will not be entertained.

g) The Commission reserves the right to accept/reject wholly or partially any

tender without assigning any reason at any stage of the tender process.

h) Validity period of the bids shall be 120 days.

i) The decisions of HEC will be binding on all concerned and will in no case be

challengeable at any forum or any court of law.

j) Bids are liable to be rejected if they are not conforming to the terms, conditions

and specifications stipulated in this RFP.

k) Bidders are required to submit a signed copy of Technical Compliance Sheet

and Certificates as in Form-I while affixing official stamp on it.

l) During the examination, evaluation and comparison of the bids, the HEC, at

its sole discretion, may ask the bidder for clarifications of its bid.

m) The request for clarification and the response shall be in writing/email and no

change in the price or substance of the bid shall be sought, offered or

permitted.

n) If there is a discrepancy between unit price and total price in the submitted bid

which is obtained by multiplying the unit price and quantity, the unit price shall

prevail and total price shall be corrected. If there is a discrepancy between the

words and figures, the amount in words shall prevail. If there is a mistake in

addition/ totaling, that shall be corrected. If the bidder does not accept the

corrected amount of bid, his bid shall be rejected and his tender security

forfeited.

o) For this tender all updates/changes shall be communicated through email and

also be posted on HEC website.

p) In case of any dispute between the two parties of any matter arising out of

after signing the contract agreement, the case shall be referred to Executive

Director, HEC whose decision shall be final and binding on both parties.

q) If the progress of the work is not to the satisfaction of ED(HEC), the ED(HEC)

has the right to cancel the order, get the work done by some other

Contractor/Firm subject to the first party has to pay any amount in excess of

the agreed amount, the difference will be recovered from the second party.


18

r) Bids submitted via email or fax will not be entertained

s) Bidders shall provide a certificate from their bank certifying their sound

financial position and credit limit from the bank or any appropriate

documentary proof (e.g.

Annual Audit Report), showing the financial strength of the bidders.

t) Bidders indemnify HEC against all third party claims of infringement of patent

trade mark, industrial design rights arising from use of the goods of any part

thereof in Pakistan.

u) Operation and maintenance of the equipment infrastructure will be the sole

responsibility of the Qualified Bidder.

v) Force Majeure refers to events such as wars, fires, typhoons, floods, earth

quakes, or other events that are regarded to be Force Majeure factor. The

confirmation of a Force Majeure event must be based on legally valid

supporting documents that are provided by an authoritative body that is jointly

recognized by both HEC and the Qualified Bidder. Employee strikes and

Construction Work carried out by any organization will not be considered as a

force majeure event.

w) The bidder should execute the entire Works on Turnkey basis as per network

and specification requirements in all respect according to the functional and

technical specifications.

x) Any equipment or material etc., omitted from BoQ and other lists, which may

be reasonably implied and obviously necessary for the completion and

efficient performance of the System in accordance with the specification, shall

be deemed to have been included in the Bid Price.

y) The bidder must provide and comply with the following:

1 Income Tax Certificate / GST Certificate.

2 Mandatory and Information Requirement Checklist.

3 Completely filled BoQ.

4 Certificate of Authorized Dealer, Partner, etc.

5 Location of Offices in major cities as per list provided at Annex-III.

6 Quoted Product Technical Compliance (as per FORMS I,).

7 Technical Requirement (clause by clause compliance of RFP).

8 Project Execution Plan (Time Line, Resources, dedicated Staff, Shared

Staff ext.). 9 List of relevant technical staff.

10 Mandatory and Information Requirement Checklist.

12. MEET OR EXCEED SPECIFICATIONS

The specifications provided in this RFP are the minimum requirements of HEC.

The Service Providers must meet or exceed these specifications to meet the

actual requirements of this Project and its successful practical implementation.

But in such a case additionally proposed or altered specifications should clearly

be highlighted to enable HEC to clearly identify modified specifications.

13. CLARIFICATIONS


19

Queries regarding this RFP shall be submitted in writing to:

Mr. Anwar Amjad

Director General (IT)/ Project Director (PMNLS)

Phone No. 92-051-90402200, 2203

Fax No. [email protected]

Ch. Abdullah Fayyaz Chattha

Director Operation

Phone No. +92-051-90402212,2213

Email: [email protected]

Mr. Saria Saleem Malik

Network Manager

Phone No. +92-051-90402224


Mr.Syed Fauad Haider Naqvi

Project Manager (PMNLS)

Phone No. +92-051-90402242


mailto:[email protected]





20

14. TECHNICAL EVALUATION CRITERIA

Part (A) Mandatory Requirement

S. No .

Basic Requirement

Specific Requirement

Documentary proof Required ( Please mention Reference Page#)

1. Legal Entity The Bidder should be in Operations in

Pakistan from last five calendar years. Copy of Certificate(s) of incorporation or Registration document showing legal status for operations in Pakistan.

2. Tax registration

The Bidder should have registration with FBR for Tax purpose.

Copies of National Tax Number (NTN) registration Certificates.

3. Status The Bidder Must have valid

mobility licensed Potential

bidders must have PTA License

number against the product and

validity (for 3G & 4G) with

mobility across cities

Certificate from PTA of

valid licensed

4. Industry Compliances

Compliance with Environment,

Health and Safety Laws. Copy of Relevant Certificates to

be provided.

5. Blacklisting Bidder shall not be eligible to

participate in this project if the firm

has been blacklisted/ debarred by

any Government/ Semi Government

organization in Pakistan in

participating in any procurement

activities for fraudulent or corrupt

practices, or in litigation.

An affidavit to the effect that the firm has not been blacklisted/ debarred/ in litigation with/ by any Government/ Semi

Government organization

6. Specification Compliance

Bidders should conform to the required specifications of equipment as stipulated in Form-1. Moreover, signing of Annexure – 3 which is mandatory for the acceptance of the bid. Successful POC of access of digital

resource our PERN as per scope of

work mentioned in the RFP.

Detailed specifications with

Brand and model along with

samples


21

7. Turnover Annual Turnover should be at least Rs. 500 million or equivalent in US$ from IT/ (as per the last published audited balance sheets).

Audited financial report with Auditor’s Registration Number and Seal

Indicating total turnover from

IT/ IT Services of the bidder in

past 3 years.

8. Local Presence

and availability

of parts

Maximum coverage in cities as per

Annex-III (documentary proof

required)

Copy of Certificate(s) of incorporation or registration Document showing legal status

of operations in Cities.

9.

10.

Completeness

of Bid/

Proposal(s)

Bidder has provided all essential

information requested in the RFP for

proper evaluation.

Completely filed Bid Submission Forms Along with Supporting

documents.

PTA Approval Bidders should provide Authorization Letter from PTA specific to this tender aligning them to participate in this tender.

Bidders must submit the

application to PTA requesting

the Authorization for

participation in this tender and

submit the copy of valid

application with the BID,

however the PTA authorization

may be submitted before the

conclusion of the tender. The

Award will be subject to the

provisioning of letter.

11. SMS

Competence

Bidder proposed system aggregator must have at -leaste two Goverment services Short_code for feedback process from last one year

PTA authorization letter to host

shortcode and Government

Department Name and

Shortcode reference.

S. No. Attributes Max. Score We igh tag e Criteria

Referen ce Page# Docume ntary Proof

Part (B) General Evaluation - Corporate Profile

Corporate Profile

1. Company In

Operation In

Pakistan

20 20 No. of Years of Bid in consideration/ Maximum No.

amongst

all the Bids * 20


22

2. Location of

Direct Offices /

Branches

10 10 No.

Offices of

Bid in

considera

tion/

Maximu

m no. of

offices

amongst

all the

Bids * 10

3. Service

Centers (SCs) In operation

Direct Service Support

Centre/

Authorized Services

Centre in

Pakistan

10 10 No. SCs of Bid in consideration / Maximum

number amongst

all the Bids

* 10

4. Number of 3G

Subscriber in

Pakistan

10 10 No.

Subscrib

er of Bid

in

consider

ation/

Maximu

m No. of

Subscrib

er

amongst

all the

Bids * 10

5. Number of 4G

Subscriber in

Pakistan

10 10 No.

Subscrib

er of Bid

in

consider

ation/

Maximu

m No. of

Subscrib

er

amongst

all the

Bids * 10


23

6. Number of 3G

sites in

Pakistan

10 10 No.

Subscrib

er of Bid

in

consider

ation/

Maximu

m No. of

Subscrib

er

amongst

all the

Bids * 10

7. Number of 4G

sites in

Pakistan

10 10 No.

Subscrib

er of Bid

in

consider

ation/

Maximu

m No. of

Subscrib

er

amongst

all the

Bids * 10

8. Firm Financial

Strength (last

Three years)

20 20 Turnover

of Bid in

considerati

on/

Maximum

Turnover

amongst

all the Bids

* 20

Sub total 100 100

Weight of the Part (B) in Technical Evaluation is 30% and firm's Score will be calculated using following Firm's Score = Marks Obtained by Firm in Part (B)/ Total Max. Marks of Part (B) * 30

30

PART ( C) Product Features Rating


24

1. Quoted

Product/

solution extra

core features

bundled other

than required in

RFP.

10 10 No. of

extra

features of

product of

Bid in

considerati

on/

Maximum

No. of

features

amongst

all the Bids

* 10

2. Total Number

of 3G BTs

sites, city wise

as per list

provided at

Annex-III

10 10 No. of BTs

sites

deploy in

all cities /

Maximum

no of BTS

sites

deploy in

all cities

amongst

all the bid

* 10

3. Total Number

of 4G BTs

sites, city wise

as per list

provided at

Annex-III

10 10 No. of BTs

sites

deploy in

all cities /

Maximum

no of BTS

sites

deploy in

all cities

amongst

all the bid

* 10

4. Extra Data

volume

Qouted

under

Rs.499/- than

RFP i.e 20GB

10 10 No. of

GB of

bid in

consid

eratio

n /

Maxim

um no

of GB

among


25

st all

the bid

* 10

5. Minum Price

Ratio (In % to

Quted Price)

of Add-On

volume (Per

GB) offered to

students for

onward data

services

10 10 Min.

Ratio

from

all

bids)/

no

Ratio

for the

bid in

consid

eratio

n) * 10

6. Qouted

Devices Extra

Features

(Unlocked)

10 10 If the

propos

ed

device

is

unlocke

d for all

operat

ors

7. Qouted

Devices Extra

Features ( As

cliamed by

Manfacturer

website) Data

Comperssion

10 10 Compe

rssion

rate of

Device

of bid

in

conside

ration /

Maxim

um

Compe

rssion

rate of

Device

amongs

t all the

bid * 10


26

8.

Qouted

Devices Extra

Features ( As

cliamed by

Manfacturer

website) Wifi

hotspot

Capable

10 10

If the

propos

ed

device

has

Wifi

hotspot

feature

9. Qouted

Devices Extra

Features ( As

cliamed by

Manfacturer

website)Suppo

rted

Comunication

System

10 10 No. of

Suppor

ted

Comuni

cation

System

of bid

in

conside

ration /

Maxim

um

Suppor

ted

Comuni

cation

System

in

device

amongs

t all the

bid * 10

10. Qouted

Devices Extra

Features ( As

cliamed by

Manfacturer

website)Uploa

d Speed

10 10 Speed

of

device

in Mbs

of bid

in

conside

ration /

Maxim

um

Speed

of

device

in Mbs

of in

device

amongs


27

t all the

bid * 10

11. Qouted

Devices Extra

Features ( As

cliamed by

Manfacturer

website)Downl

oad Speed

10 10 Speed

of

device

in Mbs

of bid

in

conside

ration /

Maxim

um

Speed

of

device

in Mbs

of in

device

amongs

t all the

bid * 10

12.

Qouted

Devices Extra

Features ( As

cliamed by

Manfacturer

website)Slick

Design (H x w x

L)

10 10

Min.

size

from all

bids)/

size of

device

for the

bid in

conside

ration)

* 10

13.

Qouted

Devices Extra

Features IPv6

and IPV4

comunication

10 10

Sub Total 130 130

Technical Evaluation is 30% and firm's Score will be calculated using following Firm's Score = Marks Obtained by Firm in Part (C)/ Total Max. Marks of Part (C) *30


28

Part (D) Project Execution

1. . No. of Days

required to

deliver the

equipment to

the

universities

20 20 Min. No. of

days from

all bids)/

no of days

for the bid

in

considerati

on) * 20

2. . No. of hours

required to

activate the

device

20 20 Min. No.

of Hrs

from all

bids)/ no

of Hrs for

the bid in

considera

tion) * 20

3. . No. of Days

Service

provider can

hold

equipment in

warehouse

before

distribution

20 20 No. of days

of Bid in

considerati

on/

Maximum

No. of days

amongst

all the Bids

* 20

4. Proposed

project

manageme

nt/

communica

tion system

20 20 If the principal has proposed any Comprehe

nsive

online portal

a. online portal to show the equipment stock

b. Delivery and commissioning status


29

c. users registration mechanism for delivery of devices

to end

users

d. Onward

feedbac

k

(users /

Project

Sponsor/

Managers)

e. Device activation status

Device

usage

status

5. Student feed

System through

the two -way

sms Service

20 20

Sub Total 100 100

Weight of the Part (D) in Technical Evaluation is 30% and firm's Score will be calculated using following Firm's Score = Marks Obtained by Firm in Part (D)/ Total Max. Marks of

Part (D) * 30

30

Part E) Onward Operation and Maintenance

Warranty Comprehensiveness Services

1. Direct Service

Centers

(SCs)Proposed

Direct Service

Support Centre

in designated

10 10 No. of SCs

proposed

in Bid in

considerati

on/

Maximum


30

cities as in

Annexure – 3.

No. of SCs

proposed

amongst

all the Bids

* 10

2. Direct Service

Centers

(SCs)Proposed

Direct Service

Support Centre

in designated

cities as in

Annexure – 3.

10 10 No. of

SCs

propo

sed in

Bid in

consi

derati

on/

Maxi

mum

No. of

SCs

propo

sed

amon

gst all

the

Bids *

10

3. Items Warranty

claim/

replacement

time for end

users through

SCs

10 10 Minimum

time for all

fault

severity

levels

from all

bids/ Time

for all fault

severity

levels of

the bid in

considerat

ion * 10

4. Device Physcal

Damage

Insurance

10 10 If

Devic

e

Physic

al

Dema

ge

cover

ed

under

insura


31

nce

propo

sed

5. Proposed

Logistic points

of partner

Courier

Services

10 10 No. of

offices of

Bid in

consider

ation/

Maximu

m No. of

offices

amongst

all the

Bids * 10

6. In operation

Direct

Equipment

Logistics offices

designated to

services/ supply

in Pakistan (

with at least

two Human

Resource ,

Storage

handling,

delivery

mechanism )

10 10

No. of

offices of

Bid in

considerat

ion/

Maximum

No. of

offices

amongst

all the Bids

* 10

7.

Partner

Courier

service

Operational

cities

20 20

No. cities

of Bid in

considerati

on/

Maximum

No. of Cities

amongst all

the Bids *

10

8. Proposed

SMS

Aggregator

having

implmente

d and

proposed

Two-way

SMS with

20 20

Proposed

SMS

Aggregato

r having

implmente

d and

proposed

Two-way

SMS with


32

short-code

and

multiple -

prallel

Compaign

managmnet

feature for

cutomer

short-code

and

multiple -

prallel

Compaign

managmn

et feature

for

cutomer

9.

Proposed

SMS

Aggregator

hosting

Government

Short-Code 20 20

No.

Government

Short_code

of Bid in

consideratio

n/

Maximum

No. of

Government

Short_code

amongst all

the Bids *

20

Sub Total 120 120

Weight of the Part (E) in Technical Evaluation is 30% and firm's Score will be calculated using following formula Firm's Score = Marks Obtained by Firm in Part (E)/ Total Max. Marks of Part (E) * 30

30

Part (F) POC

1. Bidder’s

offered Value

Added Feature

s for

project

(SMS,

device

activatio

n

mechan

ism )

20 20 To be

assigned

by Technical

Committe

e


33

2. . Peering with

the universities network leveraging PERN (Pakistan Education & Research network) for the access of digital recourses to the students

through

dongle

40 40 To be

assigned

by Technical

Committe

e

3. Bundle offered proposed for the students for onward renewal of data packages

20 20 To be

assigned

by Technical

Committe

e

4. The bidders

must ensure

minimum

512Kbps for

upload and

2Mbps for

download

from different

location and

at different

times.

20 20 To be

assigned

by Technical

Committee

100 100

Weight of the Part (F) 30% and firm's Score will be calculated using following Firm's Score = Marks Obtained by Firm in Part (F)/ Total Max. Marks of Part (F)

* 30

30

Firm's Total Score = Part

(B:F) 100

No Score will be marked for the information without documentary proof.

In case of Confidentiality of any documentary proof, score will be considered subject to the

availability of relevant Non-Disclosure Agreement (NDA) in the BID


34

(Technical Score of the bidder) = as awarded per technical evaluation criteria above

Note: Bidders are required to secure at least 70% score (i.e. 70 points) in total in order to be declared as technically qualified and so considered further for evaluation.

15. FINANCIAL EVALUATION

Financial bids shall be evaluated of only Technically Qualified bidders. While doing financial

evaluation, total bid value shall be considered provided the financial bid includes all the costs

involved in the project as per the requirements set forth in this document, and strictly

following the format given in BoQ.

16. AWARD OF TENDER For the purpose of award of tender, the Least-Cost-Selection (LCS) of the PPRA 36 (b) shall

prevail, and Lowest Evaluated Bid amongst the technically qualified bidders shall be

accepted for the award of tender.


35

Form I: Technical Requirement

Item Attribute

s Description

Comme

nts

a) Wireless Broadband (4G) Service

1. Wireless Broad Band

4G

Dongle

Device

FDD: DD800/900/1800/2100/2600

UMTS: 900/2100

GSM:850/900/1800/1900

Form USB

Stick

Communication

System

LTE/DC-

HSPA+/HSPA+/HSPA/UMTS/EDGE/G

PRS/GSM

Speed FDD LTE Cat4:150/50Mbps @20M BW

HSPA+ 42/5.76,21/5.76 Mbps

HSPA:14/5.76,7.2/5.76 Mbps

2. Supported technology

3G and

4G The device must supported both 4G and

3G technology

3 .SIM

Supported 3G and

4G The device must supported 3G and 4G SIM

4. Downward Compatibility

WCDMA

/ 2G / 3G Having compatibility of downward technology i.e. 3G/ 2G / EDGE / GPRS/

5. Connection Plug &

Play The device have compatibility of plug & play

6. External interfaces

USB 2.0

High Speed SIM/USIM card: standard 6-pin SIM card interface micro SD

Card Slot

1 USB High Speed external interface 1 SIM/ USIM SIM CARD slot 1 Micro SD CARD Slot


36

7. OS support Windows 8, Windows

8.1

Window

10 MAC

x10.7, 10.8.10.9

with

updated

patches

Linux

Supported with windows environment and as well MAC OS

8. Dashboard Windows

,

MAC,Linu

x based

Dashboar

d

The dashboard can support both operating

system windows and MAC

9. SMS Writing/S

endin

g/Receivi

ng

Sending/Receiving extralong messages

Group sending

Storage: The messages are saved in the

hard disk of the PC.

Sorting

New message prompt (visual prompt/audio

prompt)

10. Flow

display

and

statistics

(data

services)

Current

connectio

n:

Duration

Send/Rec

eive flow

Send/Rec

eive

rate

Traffic

statistics

11. Phonebo

ok

Capacity:

On the SIM/USI

M card

capacity

or the

hard disk

space.


37

Message

s can be

sent from

the

phonebo

ok.

12. Network

connection setup

APN

managem

ent Set

up

network

connectio

n

13. Software

installation Automatic installatio

n / Manuel

14. Other

Network

connection

settings

Automati

c network

selection

and

registrati

on

Manual

network

selection

and

registrati

on

15.Network

status

display:

signal,

operator

name,

system

mode

16. Selection

of

network

connectio

n types.

19 Warranty of

Device and SIM one (1)

Year

(b) One Way /Two Way Bulk SMS with Masking and Short Code

Bulk SMS in one touch to multiple profiles

API for SMS sending

API for SMS receiving

Delivery on all networks with masking (10 Masks)

Delivery on MNP numbers with masking


38

Graphical reports of SMS usage

Keyword based filtering of SMS reports/responses

Postpaid billing

Auto reply/acknowledgement on SMS receiving from mobile numbers

URDU SMS

Broadcast via SMS command from admins mobile

SMS templates

Address books, the address books can be used with the SMS template for generating new SMS campaigns with drag and drop commands to the system or API.

Dynamic SMS which allows automatic insertion of variable fields in SMS during a campaign

Schedule multiple campaigns by using SMS scheduling feature and can select multiple address books.

Corporate Account

Dedicated support would be provided as corporate account.

Delivery Reports

Delivery reports of campaigns can be extracted from delivery report tab along with time and status.

SMS Template

SMS system should have a SMS template wizard which saves SMS templates for future use in the campaigns.

Resend

Resend option should be available to be used for already completed campaigns if needed.

Delivery on MNP numbers with masking: The proposed SMS system must ensure delivery of SMS to recipients with registered HEC alphabetical/alphanumeric masks on all MNP numbers. The proposing party shall be able to demonstrate the same during testing.

API for SMS Receiving o SMS system will also have an API for integration with HEC IT systems which will enable transfer of responses received on HEC code from SMS system to HEC system


39

The administrator should be able to command the SMS system to transmit emergency messages using masking/codes via a SMS command to the system without accessing the web interface

Auto Replies o SMS system should be able to automatically respond to SMS recipients/respondents with acknowledgement if required by HEC for any particular campaign.

Detailed Analytics /Graphs

The SMS web based system will generate periodic graphical and tabular downloadable reports campaign wise, time wise and mask wise. The system should be able to maintain at least six months historical data.

Keyword Based reporting

HEC proposed system must have filtering of data/reports based on specific responses from the mobile numbers responding to HEC via SMS. For example, how many people responded with “Yes”, how many with “No” etc.

HEC proposed system must have to run multiple compaigns in prallel thorugh the web / GUI interface with the user feed back recoding mechansiim with differnts SUB codes and generate live online feed back with graphs and drill down linked data

HEC proposed system aggregator must have running atleaste two Goverment services Short_code for feedback process

HEC proposed system aggregator must have agreement with all the Cellular Operators in pakistan to whitelist HEC ShortCode 9432 within 15 days of singing of the contract


40

Annex - I : Bill of Quantity (ies) (To be filled by the bidder as part of Financial Proposal)

Sr.no. ITEM Minimum

Specification

Qty

1. Wireless Broad Band Dongle As per specifications

mentioned under Technical

Requirement Form-I with

clause (a) And its sub

clauses of this document.

200,000

2. Oney Way Bulk SMS Services

with Masking

As per specifications mentioned under Technical Requirement Form-I with clause (B) And its sub clauses of this document

3,000,000 (or More)

3. Two Way Bulk SMS Services with

Short Code and feedback

systems


3,000,000 (or More)


41

Annex - II : Bill of Cost (To be filled by the bidder as part of Financial Proposal)

ITEM Minimum

Specification

Qty OTC (One time Cost) per Unit /

SMS

including

1st year

warranty

inclusive

of all

Govt.

Taxes

and

duties

MRC x (12

– FOC months) ÷ 12

OTC

One

Way

SMS

OTC

Two

way

SMS

Total Bid

Value =

(Dongle

Qty. x

[OTC +

{MRC x

(12 –

FOC months)} ÷ 12]) +

(SMS

Qty. x

[OTC

One way

SMS +

OTC

Two way

SMS])

1. Wireless

Broad

Band

Dongle

As per

specifications

mentioned under

Technical

requirement

sheet Form-I with

clause 2 And its

sub clauses of

this document.

200,000

2 Oney

Way Bulk

SMS

Services

with

Masking


3,000,000

3 Two Way

Bulk SMS

Services

with Short

Code and

feedback

systems


3,000,000

Total Bid Value

Total Bid Value = (Dongle Qty. x [OTC + {MRC x (12 – FOC months)} ÷ 12]) + (SMS Qty. x [OTC One way SMS + OTC Two way SMS])


42

Annex - III: List of Public Sector Higher Education Institutes (HEIs) S. No.

Province UNIVERSITY NAME City Eligible

Campuses

Radiuses Coverage

in KM Longitude Latitude

1 AJ&K Mirpur University of Science & Technology

Mirpur Mirpur 73° 1'45.94"E 33°42'56.44"N

2 AJ&K University of Azad Jammu & Kashmir

Muzaffarabad Muzaffarabad

3 AJ&K

University of Management Sciences and Information Technology

Kotli Kotli

73°54'5.85"E 33°29'3.49"N

4 AJ&K University of Poonch Rawalakot Rawalakot 73°46'28.70"E 33°50'44.40"N

5 AJ&K Women University of Azad Jammu & Kashmir

Bagh Bagh

6 Balochistan Balochistan University of Engineering & Technology

Khuzdar Khuzdar 5KM 66°37'41.01"E 27°49'8.71"N

7 Balochistan Balochistan University of IT, Engineering & Management Sciences

Quetta Quetta 10KM 66°56'24.24"E 30°16'5.56"N

8 Balochistan Lasbela University of Agriculture, Water and Marine Sciences

Lasbela Lasbela 5KM 66°37'53.26"E 25°50'47.39"N

9 Balochistan National University of Modern Languages


10 Balochistan Sardar Bahadur Khan Women University


11 Balochistan University of Balochistan Quetta Quetta 10KM 66°59'26.16"E 30° 9'56.80"N

12 Balochistan University of Loralai Loralai Loralai 5KM

13 Balochistan University of Turbat Turbat Turbat 5KM 63° 2'23.34"E 25°59'29.24"N

14 Balochistan Virtual University of Pakistan

Pashin Pashin 5KM

15 Federal Air University Islamabad Islamabad 20KM 73° 1'28.85"E 33°42'50.09"N

16 Federal Allama Iqbal Open University

Islamabad Islamabad 20KM 73° 3'13.75"E 33°40'58.75"N

17 Federal Bahria University Islamabad Islamabad 20KM 73° 1'45.94"E 33°42'56.44"N

18 Federal COMSATS Institute of Information Technology


19 Federal Federal Urdu University of Arts, Sciences & Technology


20 Federal Institute of Space Technology

Islamabad Islamabad 20KM 73°10'33.39"E 33°31'13.39"N

21 Federal International Islamic University


22 Federal National Defense University


23 Federal National University of Medical Sciences


24 Federal National University of Modern Languages


25 Federal National University of Sciences & Technology


26 Federal Pakistan Institute of Development Economics


27 Federal Pakistan Institute of Engineering & Applied Sciences



43

28 Federal Quaid-e-Azam University Islamabad Islamabad 20KM 73° 8'17.17"E 33°44'46.77"N

29 Federal Shaheed Zulfiqar Ali Bhutto Medical University


30 Federal Virtual University of Pakistan


31 Gilgit Baltistan

Karakurum International University

Gilgit Gilgit 5KM

32 KPK Abbottabad University of Science and Technology

Abbottabad Abbottabad 10KM 73°08'58.4"E 34°04'06.2"N

33 KPK Abdul Wali Khan University

Mardan Mardan 10Km

34 KPK Bacha Khan University Charsadda Charsadda 10KM

35 KPK COMSATS Institute of Information Technology


36 KPK Gomal University D.I.Khan D.I.Khan 10KM

37 KPK Hazara University Mansehra Mansehra 10Km

38 KPK Institute of Management Science

Peshawar Peshawar 20KM 71°25'0.99"E 33°57'29.45"N

39 KPK Islamia College University Peshawar Peshawar 20KM 71°28'33.44"E 33°59'59.72"N

40 KPK Khushal Khan Khatak University

Karak Karak 5KM

41 KPK Khyber Medical University


42 KPK Khyber Pakhtunkhwa Agriculture University


43 KPK Kohat University of Science & Technology

Kohat Kohat 5KM

44 KPK National University of Modern Languages


45 KPK Pakistan Military Academy


46 KPK Shaheed Benazir Bhutto University

Sheringal - Dir Sheringal - Dir 5KKM

47 KPK Shaheed Benazir Bhutto Women University

Peshawar Peshawar 20KM 71°34'1.93"E 34° 3'21.50"N

48 KPK University of Engineering & Technology





Mardan Mardan 10KM 72° 1'9.83"E 34°11'56.15"N


Bannu Bannu 10KM


Jalozai Jalozai 5KM 71°29'38.24"E 33°59'19.46"N

53 KPK University of FATA Peshawar Peshawar 20KM

54 KPK University of Haripur Haripur Haripur 5KM 72°54'46.63"E 33°58'40.71"N

55 KPK University of Malakand Malakand Malakand 5KM 72° 3'39.14"E 34°40'9.82"N

56 KPK University of Peshawar Peshawar Peshawar 20KM 71°29'13.91"E 34° 0'5.40"N

57 KPK University of Science & Technology

Bannu Bannu 10KM 70°42'1.90"E 33° 1'41.51"N

58 KPK University of Swabi Swabi Swabi 5KM 72°24'31.63"E 34° 3'22.76"N

59 KPK University of Swabi for Women

Swabi Swabi 5KM

60 KPK University of Swat Swat Swat 10KM

61 KPK Virtual University of Pakistan



44

62 Punjab Air University Multan Multan 20KM 71°26'36.72"E 30°11'29.65"N

63 Punjab Bahauddin Zakariya University

Multan Multan 20KM 71°30'36.29"E 30°15'49.84"N


Sahiwal Sahiwal 5KM 73° 5'48.04"E 30°40'49.71"N


Layyah Layyah 5KM

66 Punjab COMSATS Institute of Information Technology

Attock Attock 5KM 72°21'25.2"E 33°47'07.5"N


Lahore Lahore 20KM 74°12'39.88"E 31°24'5.12"N


Wah Wah 5Km 72°47'11.62"E 33°44'45.30"N


Vehari Vehari 5KM 72°18'49.36"E 30° 1'53.45"N


Sahiwal Sahiwal 5KM 73° 8'56.79"E 30°38'29.84"N

71 Punjab Fatima Jinnah Women University

Rawalpindi Rawalpindi 20KM 73° 3'52.23"E 33°35'11.06"N

72 Punjab Ghazi University Dera Ghazi Khan

Dera Ghazi Khan

20KM 70°30'01.9"E 29°57'51.3"N

73 Punjab Government College for Women University

Faisalabad Faisalabad 20KM 73° 4'9.50"E 31°24'57.01"N

74 Punjab Government College for Women University

Sialkot Sialkot 5KM 74°31'49.98"E 32°30'9.55"N

75 Punjab Government College University



Layyah Layyah 5KM


Sahiwal Sahiwal 10KM



79 Punjab Government Sadiq College Women University

Bahawalpur Bahawalpur 20KM

80 Punjab Information Technology University


81 Punjab Islamia University Bahawalpur Bahawalpur 20KM 71°41'27.23"E 29°23'50.61"N

82 Punjab Islamia University Rahim Yar Khan

Rahim Yar Khan 10KM 70°19'05.0"E 28°24'55.9"N

83 Punjab Islamia University Bahawalnagar Bahawalnagar 20KM

84 Punjab Khawaja Freed University of Engineering & Information Technology

Rahim Yar Khan

Rahim Yar Khan 10KM 70°22'29.68"E 28°23'0.26"N

85 Punjab King Edward Medical University


86 Punjab Kinnaird College for Women University


87 Punjab Lahore College for Women University


88 Punjab Lahore College for Women University

Jhang Jhang 5KM

89 Punjab Muhammad Nawaz Shareef University of Agriculture


90 Punjab

Muhammad Nawaz Sharif University of Engineering & Technology

Multan Multan 20KM

71°29'44.1"E 30°09'52.7"N

91 Punjab National College of Arts Lahore Lahore 20KM 74°18'26.12"E 31°34'4.86"N


45

92 Punjab National College of Arts Rawalpindi Rawalpindi 20KM 73°03'46.1"E 33°36'24.3"N

93 Punjab National Textile University


94 Punjab National University of Modern Languages






97 Punjab NFC Institute of Engineering & Technology


98 Punjab Pakistan Institute of Fashion & Design


99 Punjab Pir Mehr Ali Shah Arid Agriculture University


100

Punjab The Women University Multan Multan 20KM 71°28'26.07"E 30°13'1.23"N

101

Punjab University of Agriculture Faisalabad Faisalabad 20KM 73° 4'5.76"E 31°26'0.78"N

102

Punjab University of Agriculture Toba Tek Singh

Toba Tek Singh 10KM 72°27'15.22"E 30°54'37.95"N

103

Punjab University of Agriculture Depalpur Depalpur 5KM

104

Punjab University of Agriculture Burewala Burewala 10KM 72°21'1.01"E 30° 2'33.46"N

105

Punjab University of Education Lahore Lahore 20KM 74°17'56.45"E 31°27'13.38"N

106

Punjab University of Education Okara Okara 5KM

107

Punjab University of Education Dera Ghazi Khan

Dera Ghazi Khan

20KM

108

Punjab University of Education Faisalabad Faisalabad 20KM 73°04'07.8"E 31°23'39.9"N

109

Punjab University of Education Joharabad Joharabad 5KM

110

Punjab University of Education Multan Multan 20KM 71°28'35.6"E 30°13'09.6"N

111

Punjab University of Education Vehari Vehari 5KM

112

Punjab University of Engineering & Technology


113


Kalashah Kako

Kalashah Kako 10KM 74°14'47.33"E 31°41'26.79"N

114



115


Gujranwala Gujranwala 10KM 74°12'28.3"E 32°21'39.7"N

116


Narrowal Narrowal 5KM

117


Taxila Taxila 5KM

118


Chakwal Chakwal 10KM 72°51'35.9"E 32°56'02.2"N

119

Punjab University of Gujrat Gujrat Gujrat 10KM 74° 9'42.14"E 32°38'12.66"N

120

Punjab University of Gujrat Lahore Lahore 20KM 74°25'08.0"E 31°34'10.2"N

121

Punjab University of Gujrat Sialkot Sialkot 10KM

122

Punjab University of Health Sciences



46

123

Punjab University of Sargodha Sargodha Sargodha 10KM

124

Punjab University of Sargodha Lahore Lahore 20KM 74°10'32.7"E 31°24'56.3"N

125

Punjab University of Sargodha Bhakkar Bhakkar 10KM

126

Punjab University of Sargodha Mandi Bahauddin

Mandi Bahauddin

10KM

127

Punjab University of the Punjab Lahore Lahore 20KM 74°15'58.08"E 31°28'43.92"N

128

Punjab University of the Punjab Gujranwala Gujranwala 10KM 74° 9'10.76"E 32°11'25.23"N

129

Punjab University of the Punjab Jehlum Jehlum 10KM 73°39'54.18"E 33° 0'20.96"N

130

Punjab University of Veterinary & Animal Sciences


131


Patoki Patoki 5KM 74°17'58.14"E 31°34'33.69"N

132


Jhang Jhang 5KM 72°22'23.88"E 31°20'55.06"N

133

Punjab Virtual University of Pakistan


134



135


Dera Ghazi Khan

Dera Ghazi Khan

20KM 70°38'06.1"E 30°03'09.3"N

136



137


Gujranwala Gujranwala 10KM 74°11'41.4"E 32°07'34.2"N

138



139


Sahiwal Sahiwal 5KM

140


Muzaffargarh Muzaffargarh 10KM

141


Jhelum Jhelum 5KM

142

Sindh Dawood College of Engineering & Technology

Karachi Karachi 25KM 67° 2'50.61"E 24°52'42.97"N

143

Sindh DOW University of Health Sciences


144

Sindh Federal Urdu University of Arts, Sciences & Technology


145

Sindh Gambat Institute of Medical Sciences

Khairpur Khairpur 10KM 68°32'29.2"E 27°20'41.8"N

146

Sindh Institute of Business Administration


147

Sindh Jinnah Sindh Medical University


148

Sindh Liaquat University of Medical & Health Sciences

Jamshoro Jamshoro 68°16'16.82"E 25°25'49.72"N

149

Sindh Mehran University of Engineering & Technology

Jamshoro Jamshoro 20KM 68°15'39.81"E 25°24'28.65"N

150

Sindh Mehran University of Engineering & Technology



47

151

Sindh National University of Modern Languages


152

Sindh National University of Modern Languages

Hyderabad Hyderabad 10KM 68°20'42.44"E 25°22'13.68"N

153

Sindh NED University of Engineering & Technology


154

Sindh Pakistan Navel Academy Karachi Karachi 25KM 66°58'18.7"E 24°47'59.1"N

155

Sindh Peoples University of Medical & Health Sciences for Women

Nawabshah Nawabshah 10KM

156

Sindh

Quaid-e-Awam University of Engineering, Science & Technology


157

Sindh

Quaid-e-Awam University of Engineering, Science & Technology

Larkana Larkana 10KM

68°12'34.35"E 27°31'56.06"N

158

Sindh Shah Abdul Latif University


159

Sindh Shah Abdul Latif University

Shikarpur Shikarpur 10KM

160

Sindh Shaheed Benazir Bhutto University, Lyari

Karachi Karachi 25KM 67°00'21.9"E 24°52'05.7"N

161

Sindh Shaheed Benazir Bhutto University of Veterinary & Animal Sciences

Larkana Larkana 10KM

162

Sindh Shaheed Benazir Bhutto University


163

Sindh Shaheed Mohtarma Benazir Bhutto Medical University

Larkana Larkana 10KM 68°11'50.09"E 27°33'10.28"N

164

Sindh Shaheed Zulfiqar Ali Bhutto University of Law

Karachi Karachi 25KM 67°02'08.1"E 24°50'12.2"N

165

Sindh Sindh Agriculture University

Tandojam Tandojam 10KM

166

Sindh Sindh Madressatul Islam University


167

Sindh Sukkur Institute of Business Administration

Sukkur Sukkur 10KM

168

Sindh University of Karachi Karachi Karachi 25KM 67° 7'15.32"E 24°56'24.09"N

169

Sindh University of Sindh Jamshoro Jamshoro 20KM 67° 7'15.39"E 24°56'23.96"N

170

Sindh University of Sindh Mirpur Khas Mirpur Khas 5KM

171

Sindh University of Sindh Badin Badin 5KM

172

Sindh University of Sindh Dadu Dadu 5KM

173

Sindh Virtual University of Pakistan

Badin Badin 5KM

174


Ghotki Ghotki 5KM

175



176


Hyderabad Hyderabad 10KM 68°20'05.5"E 25°22'38.8"N

*Where there are multiple universities in the city under the same radius the central university will be selected to check the coverage.


48

Note: HEC may modify (i.e. add or remove) this list during the course of Contract on its sole

discretion.Bidders are required to share the Heat Maps in their bids to show minimum

85% coverage in desired radius.


49

Annex – IV : Bid Submission Form

The Project Director (PMNLS),

Higher Education Commission,

H-9, Islamabad

Sir

We, the undersigned, offer to provide the equipment along with commissioning as well

as operational, maintenance and warranty services For “Provision of Wireless

Broadband Service 3G / 4G “, in accordance with your Request for Proposal dated

____________, and our Proposal. We are hereby submitting our Proposal, which

includes the technical proposal, and a financial proposal sealed under separate

envelopes.

We understand you are not bound to accept any Proposal you receive and reserves the

right to accept or reject any offer and to annul the bidding process and reject all

proposals.

The decision of evaluating committee shall be final and cannot be challenged on any

ground at any forum and the evaluating committee will not be liable for any loss or

damage to any party acting in reliance thereon.

We remain,

Yours’ sincerely

Authorized Signature:

Name and Title of Signatory:

Name of Firm: Address:


50

Annex – V : Firm’s References (To be filled by the bidder as part of technical proposal)

Relevant Services Carried Out in the Last Five Years That

Best Illustrate Qualifications

Using the format below, provide information on each reference assignment for which

your firm/entity, either individually as a corporate entity or as one \of the major companies

within an association, was legally contracted.

Assignment Name:

Country:

Location within Country:

Key Professional Staff

Provided by Your Firm/

entity(profiles):

Name of Client:

No of Staff:

Address:

No of Staff-Months; duration of

assignment:

Start Date

(Month/Year):

Completion Date

(Month/Year):

Approx. Value of Services (in

Current ):

Name of Associated Consultants, if any:

No of Months of Professional

Staff Provided by Associated

Consultants:

Name of Senior Staff (Project Director/Coordinator, Team Leader) involved and functions performed:

Narrative Description of Project:

Description of Actual Services Provided by Your Staff:


51

Firm’s Name:

Annex – VI : Technical Compliance

Certificates/Compliance Undertaking (To be filled by the bidder as part of technical proposal)

I, (Name); (CNIC#); (Designation), (Company Name) have gone through the

Terms/Conditions of this RFP and have found the document in whole as non-biased

to any particular vendor or product/brand. I hereby undertake and firmly bound myself

to abide by/ comply all sections of this RFP except for those items noted below.

1

2

3

4

5

6

7

8

9

10


52

Annex – VII : Declaration

Integrity Pact

DECLARATION OF FEES, COMMISSION AND BROKERAGE ETC

PAYABLE BY THE SUPPLIER OF GOODS, SERVICES & WORK IN

CONTRACTS WORTH RS. 10.0 MILLION OR MORE (To be filled by the bidder as a part of technical proposal)

Contract Number: ____________________ Dated: __________________

Contract Value: ______________________ Contract Title: ____________

_________________ hereby declare that it has not obtained or induced the

procurement of any contract, right, interest, privilege or other obligation or benefit from

Government of Pakistan or any administrative subdivision or agency thereof or any other

entity owned or controlled by it (GoP) through any corrupt business partner.

Without limiting the generality of the forgoing, _________________ represents and

warrants that it has fully declared the brokerage, commission, fees etc. paid or payable

to anyone and not given or not given or agreed to give and shall not give or agree to give

to anyone within or outside Pakistan either directly or indirectly through any nature or

juridical person, including its affiliate, agent, associate, broker, consultant, director,

promoter, shareholder, sponsor or subsidiary, any commission, gratification, bribe,

finder’s fee or kickback, whether described as consultant fee or otherwise, with the object

of obtaining or inducing the procurement of a contract, right, interest, privilege or other

obligation or benefit in whatever from GoP, except that which has been expressly

declared pursuant hereto.

________________ certifies that it has made and will make full disclosure of all

agreements and arrangements with all persons in respect of or related to the

transaction with GoP and has not taken any action or will not take any action to

circumvent the above declaration, representation or warranty.

________________ accept full responsibility and strict liability for making any false

declaration, not making full discloser, misrepresenting facts or taking any action likely

to defeat the purpose of this declaration, representation warranty. It agrees that any

contract, right, interest, privilege or other obligation or benefit obtained or procured as

aforesaid shall, without prejudice to any other right and remedies available to GoP

under any law, contract or other instrument, be voidable at the option of GoP.

Notwithstanding any rights and remedies exercised by GoP in this regard,

________________ agrees to identify GoP for any loss or damage incurred by it on

account of its corrupt business practices and further pay compensation to GoP in an

amount equivalent to ten time the sum of any commission, gratification, bribe, finder’s

fee or kickback given by _______________ as aforesaid for the purpose of obtaining

or inducing the procurement of any contract, right, interest, privilege or other obligation

or benefit in whatsoever from GoP. ____________________ ________________________

[Buyer] [Seller / Supplier]

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