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Purchasing documentation on Open RFP “09” March, 2010 Purchasing documentation on Open request for proposals for contract awarding to provide HR Management Software Solution (HRMS) to K-Telecom CJSC for the period of 2010 May to 2010 June 1
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Page 1: RFP Template - MTS€¦  · Web viewApplicants must fill in the above mentioned table in all positions. In case of absence of any data, indicate the word “none”. In row 8 “Bank

Purchasing documentation on Open RFP

“09” March, 2010

Purchasing documentation on

Open request for proposals for contract awarding to provide HR Management Software Solution (HRMS) to K-Telecom CJSC for

the period of 2010 May to 2010 June

Yerevan2010

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Purchasing documentation on Open RFP

“09” March, 2010

Contents

COMPANY PROFILE...................................................................................................................4

1. GENERAL PROVISIONS....................................................................................................5

1.1. General information on Request for Proposals........................................................................5

1.2. Legal status of procedures and documents...............................................................................5

1.3. Appeal...........................................................................................................................................6

1.4. Other provisions..........................................................................................................................7

2. SUBJECT OF RFP.................................................................................................................8

2.1. The subject of RFP is as follows:...............................................................................................8

2.1.1 Technical part...........................................................................................................................8

2.1.2 Commercial part.......................................................................................................................9

3. ORDER OF EXECUTION OF REQUEST FOR PROPOSALS.........................................10

3.1. Preparation of proposals........................................................................................................10

3.2. Requirements to Applicants. Approval of compliance with the presented requirements12

3.3. Submission and acceptance of proposals..............................................................................13

3.4. Amendment and call back of the Proposals.........................................................................14

3.5. Evaluation of Proposals.........................................................................................................15

3.6. Decision Making.....................................................................................................................17

3.7. Agreement conclusion............................................................................................................17

3.8. Rights of the Applicant that provided best offer for RFP..................................................17

3.9. Notification of Applicants about the results of request for proposals...............................18

4. SAMPLES OF STANDARD FORMS OF DOCUMENTS, INCLUDED IN THE

ANNEX..................................................................................................................................19

4.1. Letter about offer submission (Form 1)...............................................................................19

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“09” March, 2010

4.2. Technical / Commercial proposal on provision of the works, goods or services (Form 2)..................................................................................................................................................21

Applicant’s Questionnaire (Form 3)...............................................................................................22

Technical Specification (Annex 3).....................................................................................................24

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Purchasing documentation on Open RFP

“09” March, 2010

Company Profile

'K-Telecom' CJSC (VivaCell-MTS), is the Armenia’s leading mobile operator with over 2 million

subscribers. Starting its activity on July 1, 2005, VivaCell-MTS spearheaded the development of the

telecommunication sector in Armenia, and offered innovative mobile voice and data products and

services, and tailored solutions for different market segments. On September 14, 2007, the Company

became the subsidiary of Mobile Tele-Systems OJSC (MTS), one of the world’s largest multinational

mobile operators with more than 360 roaming partners in more than 170 countries.

VivaCell-MTS has become the choice of remote mountainous villagers, housewives, youth, middle-

class as well as traveling business people. VivaCell-MTS also paved the way and lead this partnership

with the society through its Corporate Social Responsibility: everywhere hand in hand with all Armenians

in social, cultural, health, sports, educational and humanitarian activities.

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Purchasing documentation on Open RFP

“09” March, 2010

1. General Provisions

1.1. General information on Request for Proposals

1.1.1. “K-Telecom” CJSC - legal address: 4/1 Argishty str., Yerevan, Armenia (hereinafter

referred to as the Organizer), with the public notification posted on its website at

http://www.mts.am/ procurement and/or in Republic of Armenia newspaper #42 dated 11/03/10 on

conducting Open Request for Proposals, has invited software solution providers organizations

(hereinafter referred to as the Applicants) for submission of proposal with the right to conclude

agreement on HR Management Software Solution (HRMS) with ’K-Telecom’ CJSC during May-

June 2010

1.1.2. For further information, please apply to the Organizer: contact person

Rousanna Apoyan

Analytical Officer

Administration Services Department

Purchasing Unit

’K-Telecom’ CJSC (VivaCell – MTS)

4/1 Argishty Street

Yerevan 0015, Armenia

Tel.: +374 93 298507

Fax: +374 93 298541

1.1.3. The complete information on participation in open purchasing process is posted on the

Organizer’s website at http://www.mts.am/ procurement and can also be provided in a hard copy or

on a CD upon official request or applicability.

1.1.4. The procedures as well as instructions on participation and preparation of Proposals for

open purchasing process are provided in the Forms of Section 3 and the Section 4.

1.1.5. No fee is foreseen for provision of RFP documentation.

1.2. Legal status of procedures and documents

1.2.1 The Open Request for Proposals (RFP) is not a tender and the given procedure of Open

RFP is also not considered as a public tender. It is a collection of respective offers available in the

market, as a result of which the best offer might be accepted. The process of the request for

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proposals is not regulated by the Articles 463-465, 1043-1044 of RA Civil Code and Law “On

Public Auctions”

1.2.2 Publication of RFP in compliance with point 1.1.1 with its indispensable annexes is the

invitation to submit proposals and must be considered by the Applicants as such.

1.2.3 Applicant’s proposal has legal status of offer, which should include all the essential

terms of the given contract and shall be considered by the Organizer in compliance with this

document. The Organizer reserves the right to determine Applicants’ proposals, as firm offers,

which are not subject to further changes except for the cases foreseen by this document.

1.2.4 The Agreement concluded on the basis of RFP Process results, stipulates all agreements

reached by the Parties.

1.2.5 In the course of determination of Agreement terms with the Applicant that submitted

best offer the following documents are used with the strict order of the indicated hierarchy (in case

of their controversy):

a) Notification about conducting Open RFP and this Documentation on Open RFP for all

the executed stages including all the addenda and clarifications;

b) Applicant’s proposal with all the attachments and clarifications in compliance with

Requirements of the Organizer.

1.2.6 Other documents of the Organizer and the Applicants do not define the rights and

obligations of the parties with regard to the current Open RFP.

1.2.7 In all other cases, which are not regulated by the Notification about conducting the

Open RFP and current Documentation on Open RFP, parties are governed by the legislation of the

Republic of Armenia (RA).

1.2.8 Upon the authority of submitting Proposal and in case of waving the right of call them

back according to the procedure stipulated by the given Document and RFP, the Applicants shall

agree with the procedures and provisions prescribed by the given Document and RFP.

1.3. Appeal

1.3.1. All disputes and disagreements, arising as a result of conducting the RFP, including the

one, concerning execution of obligations by Organizer and Applicants, should be resolved through

negotiations. When one of the parties receives a claim, it shall send the response to the other party

within 10 working days from the moment of its receipt. In case if disputes are not regulated after

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30 days of their commencement, they should be regulated according to the rules and procedures of

RA legislation.

1.4. Other provisions

1.4.1. The Applicants independently incur the expenses with regard to the preparation and

submission of a Proposal, whereas the Organizer is not responsible for those expenses and has no

obligations regardless of the course and results of the Purchasing Process.

1.4.2. The Organizer provides reasonable confidentiality regarding all the information

received from the Applicants, including the one described in the Proposal. This information may

be provided to other Applicants or to the third party only in cases directly stipulated by the

existing legislation of RA or the given RFP documentation.

1.4.3. The Organizer reserves the right to reject the Proposal if he/she ascertains that the

Applicant expressly or by implication gave, agreed to give or offered the Organizer’s employee

reward in any form: job, service, any value as a stimulus that can influence the decision-making to

define the Winner.

1.4.4. The Organizer has the right to reject the Proposals of the Applicants which came to an

agreement with each other on the determination of best offer or for the purpose of having impact

on that process.

1.4.5. The Organizer reserves the right to cancel the purchasing process on conducting an

Open RFP at least 3 days prior to the closing date of this Open RFP (as specified in item 3.3.4)

respectively notifying about it the Applicants via e-mail and/or posting of this information on

http://www.mts.am/ procurement webpage. The Organizer bears no responsibility for the expenses

incurred by the Applicants or Third Parties in a result of such cancelation.

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2. Subject of RFP

2.1. The subject of RFP is as follows:

a. The implementation of a Human Resource Management system is necessary to automate all

existing HR processes and to meet the following goals:

1. To ensure the proper management of staff related data as a consolidated and authentic

source of information;

2. To provide the user access to all parties of HR management process in terms of

document flow optimization, confidentiality and proper archiving.

3. To set a unified HR reporting related to all the existing processes and avoiding loss and

duplication of personnel related information and processes.

b. The Applicant should provide a Software Implementation Plan (SIP) with necessary time

resources with implementation timeline for the specifications described in the Attachment 3

from A to Z.

c. The Applicant should provide the proposal, containing a quotation.

d. The Applicant should provide the Hardware and Software requirements for the offered

product.

See Annex 3 for technical specification.

2.1.1 Technical part Full Demo version for evaluation to be provided together with other documentation in

the offer.

Provision of interface model with minimum functionality after concluding the

agreement and before software installation with the possibility to review and request for

the new technical/functional adjustments in the frames of existing technical requirements

without additional fee

Comprehensive HR Management System covering all possible HR functionalities (for

reference- see also the Annex 3 «Technical requirements»).

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Technological and organizational-technical proposals for rendering services. The Applicant should have high business reputation

2.2. The Applicants` proposals should be elaborated in accordance with Form № 4.2, which is

described in Annex № 1.

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3. Order of execution of request for proposals.

3.1. Preparation of proposals

3.1.1. General requirments to Proposal

The Applicant who wishes to respond to the RFP must prepare a Proposal, which shall include:

3.1.1.1. Letter about offer submission in the form and according to instructions, stipulated

in this Documentation (Form № 1);

3.1.1.2. Technical / Commercial Proposal for provision of goods, works or services in the

form and in accordance with instructions, stipulated in this RFP (Form № 2);

3.1.1.3. Price proposal in accordance with instructions indicated in this RFP;

3.1.1.4. The draft Agreement in accordance with instructions stipulated in this RFP;

3.1.1.5. Documents, which prove the Applicant’s compliance with requirements of this

RFP (sub-point 3.2).

3.1.2. The Applicant shall submit all documents in hard copies as well as electronically on a

CD.

3.1.3. The Applicant is entitled to submit only one Proposal. In case of violation of this rule,

all Proposals of this Applicant are rejected without consideration of their merits.

3.1.4. If there are multiple Lots, the Participant prepares an individual Proposal for each Lot

applied. All Proposals shall be filled in according to this purchasing documentation and have to

be placed in different envelopes and shall be sealed with the stamp of the Applicant. The lot

numbers have to be specified on the envelopes. Afterwards the envelopes have to be inserted

into the envelope of the Applicant.

3.1.5. Each document, included in the Annex, should be signed by the person who, pursuant to

RA legislation, is entitled to act on behalf of the Applicant without power of attorney, or the

person duly authorized by the Applicant on the basis of notarized power of attorney. In the

second case, the original of power of attorney shall be fixed as an Attachment.

3.1.6. Each document, enclosed in Applicant’s Proposal, must be sealed with Applicant’s

seal.

3.1.7. Documents (sheets or informational envelopes), included in Proposal, should be fixed or

packed in a way that would prevent documents or informational envelopes from accidental loss

or replacement.

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3.1.8. Applicant shall prepare one original and two copies of Proposal in each language (if

multiple languages are applied), on which the words “original” and “copy” should respectively

be indicated.

3.1.9. Neither of corrections in the Proposal text has legal force, except for the cases, when

these corrections are authorized by handwritten script “corrections are verified” and personal

signature of the authorized person is indicated next to each correction.

3.1.10. Requirements to the language of proposal

3.1.10.1. All the documents, included in the Proposal, should be prepared in Armenian

and/or English with the exception of the following:

The documents which original copies were presented to the Applicant by the third parties in

another language, may be presented in the original language, providing the attached translation

of these documents in Armenian and/or English (in especially envisaged cases the translation

must be apostilled), for authentication of which the Applicant is responsible. In case of

revealing discrepancies between the translation and the original of the document, the

Organizer makes a decision on the basis of a translation.

3.1.11. Clarification of Documentation on request for proposals

3.1.11.1. Applicants are entitled to apply to the Organizer for clarification of this RFP. The

requests for clarification of RFP should be submitted in the written form with the signature of

the head of the organization or another responsible person authorized by the Applicant.

3.1.11.2. Organizer, within reasonable period, should provide an answer to any question

that he/she received not later than 2 days prior to the deadline of Proposal receipt (point

3.3.4.). If, in Organizer’s opinion, the given question is of interest to all the Applicants, the

answer copy (without indication of the question source) should be announced to all the

Applicants that officially received this Documentation (sub-point 1.1.3) or via the same

communication means used for posting this announcement.

3.1.12. Amending Documentation on request for proposals

3.1.12.1. The Organizer is entitled to amend this documentation on request for proposals

before the deadline for submission of the Proposals but not later than 3 days prior to the

submission deadline, except for the cases when these amendments do not change the

significant conditions indicated in RFP.

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3.1.12.2. All Applicants shall be immediately notified on the matter of such amendments

via the same communication means used for posting this announcement.

3.1.13. Prolongation of the deadline of Proposals acceptance

3.1.13.1. If necessary, Organizer has the right to prolong the deadline of Proposals

acceptance, stipulated in sub-point 3.3.4 with notification to all Applicants in compliance with

the procedure, stipulated in 3.1.12.1.

3.2. Requirements to Applicants. Approval of compliance with the presented requirements

3.2.1. Requirements to Applicants

3.2.1.1. Any legal entity reserves the right to submit proposals in accordance with the rules and

procedures prescribed in this Documentation. In order to qualify for the best offer and for the

right to conclude Agreement, Applicant should comply with the following requirements at the

moment of the Proposal submission in compliance with this Documentation on request for

proposal:

a) Work experience in this field not less than 5 years;

b) Organization should not be filed for bankruptcy, liquidation or reorganization; its property

should not be arrested;

c) The software should be developed according to internal documentation templates,

organizational structure and approval chains of “K-Telecom” CJSC. The winner will be

provided with all necessary templates and flowcharts.

3.2.2. Requirements to documents, which prove the compliance of the Applicant with the presented ones

3.2.2.1. Applicant should include in the Proposal documentation the following documents

certifying its compliance with the above mentioned requirements:

a) copies of constituent documents ;

b) copies of State and Tax registration and certificates;

c) reference about payment of the charter capital, signed by the organization head and

chief accountant;

d) reference certifying absence of court procedures in connection with liquidation or

reorganization or arrest of its property signed by the head of organization;

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3.2.2.2. Special requirements:

a) Reference about the Applicant's regional network (list of Applicant’s branches and

agencies on the regions, with indication of their addresses and authorizations);

b) Other documents, which, in Applicant’s opinion, certify his compliance with the set

requirements, with the respective comments, elucidating on the purpose of submission

of this documentation;

c) List of companies and contact persons that can provide information/ reference.

3.2.2.3. All the indicated documents shall be attached to the Proposal by the Applicant.

3.2.2.4. In case, when for some reasons, Applicant cannot present the required documents,

Applicant should propose a reference elaborated in a free form, which explains the reason of

mission of the required document, as well as gives warranties to Organizer about Applicant’s

compliance with the given requirements.

3.3. Submission and acceptance of proposals

3.3.1. Prior to submission, the Proposal and its copies should be properly sealed in the

envelopes (packages, boxes etc.). The Proposal shall include CD with the electronic version of

all documents submitted. The Proposal should be enclosed in a sealed envelope with “Original

Proposal” indication. Copies of the Proposal should be sealed in envelopes, indicated with

words “Copy-1 of Proposal”, “Copy-2 of Proposal” etc. The following information should be

indicated on each envelop:

‘K-Telecom’ CJSC- legal address: 4/1 Argishty str., Yerevan, Armenia.;

Full Business name of the Applicant and its mail address;

Full name of the RFP or a lot for which the proposal is submitted.

It is advised to submit proposals and other related documents and envelopes made of Recycled

Paper.

Sealed envelopes with the Proposal and its copies are enclosed in one external envelope,

which should be sealed as well. The following information should be indicated on the

external document: ‘K-Telecom’ CJSC- legal address: 4/1 Argishty str., Yerevan, Armenia.;

words “Do not open before 18:00 o’clock (local time) April 09, 2010. It can be opened only

at the Tender Committee meeting”.

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3.3.2. Complete name of the RFP or a lot for which the proposal is submitted.

3.3.3. Applicants should provide the delivery of their Proposals to the Organizer’s location:

‘K-Telecom’ CJSC- legal address: 4/1 Argishty str., Yerevan, Armenia. In case of sending the

Proposal by courier mail, it is necessary to notify the courier service representative or courier

about this order of Proposal delivery.

3.3.4. Organizer stops accepting Proposals at 18:00 o’clock (local time) April 09, 2010.

Proposals, received later than the term indicated above, will be rejected by the Organizer

without consideration of their essence.

3.3.5. Organizer submits the reference to the person, who delivers the envelope, about its

receipt with indication of receipt time.

3.4. Amendment and call back of the Proposals

3.4.1. The Applicant is entitled to change or call back already submitted Proposal provided

that a respective written application is received by the Organizer three days prior to the deadline

for Proposals submission (item 3.3.4.). The changing of the Proposal is carried out in accordance

with the procedure stipulated by this Documentation on Proposal submission. The applications

for changing of the Proposals received after the deadline, set forth by the given item, would not

be considered and the Proposals will be considered by Organizer with their initial content.

3.4.2. In the case of change of the Proposal, the Applicant has to prepare and submit the

following documents:

Application to the Organizer with the request to change the Proposal, which has to be

provided on the letterhead of the Applicant;

List of changes to be made in the Proposal specifying the documents of the original

Proposal, which are affected by the change;

New versions of the documents that are to be changed.

3.4.3. In the case of call back of the Proposal, the Applicant has to submit a respective request

to the Organizer on the letterhead of the Applicant.

3.4.4. The request on alteration or call back of the Proposal together with all the documents

that are to be attached shall be sealed in the envelopes, executed in accordance with the items

3.3.1 – 3.3.2. The envelope shall additionally be marked “Alteration of the Proposal” or “Call

back of the Proposal”.

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3.5. Evaluation of Proposals

3.5.1. General provisions

3.5.1.1. Evaluation of Proposals is executed by the Committee created by the Organizer and

other authorized persons (Purchasing Unit, Working Group, experts and specialists), involved by

the Organizer.

3.5.1.2. Evaluation of Proposals includes screening stage, negotiations (if necessary), and

evaluation stage.

3.5.2. Screening stage

3.5.2.1. Within the framework of the screening stage the Organizer verifies:

Accuracy of Proposals elaboration and their compliance with essential requirements of

this RFP Documentation and RA legislation;

Compliance of Applicants with requirements of this Documentation;

Compliance of commercial and technical proposal with requirements of this

Documentation.

In case of Agreement submission, the compliance of the Agreement provisions with the

RA legislation and requirements of the Organizer.

3.5.2.2. Within the framework of the screening stage, Organizer may request Applicants

for clarifications or additions to their Proposals, including submission of the absent

documents that do not affect the terms of the Proposal.

3.5.2.3. During the review of Proposal execution accuracy, the Organizer has the right to

ignore minor drawbacks and mistakes, which do not affect the essence of the Proposal,

which refer to the due execution of the Proposal. The Organizer, upon the written

consent of the Applicant, is also entitled to correct the apparent arithmetic or grammar

errors.

3.5.2.4. Based on the results of screening stage the Organizer has the right to reject

Proposals, which:

Significantly do not comply with requirements to the elaboration of this

Documentation;

Are submitted by the Applicants, that do not comply with requirements of this

Documentation;

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Contain provisions, which do not essentially comply with technical, commercial or

contractual requirements of this Documentation;

Contain obvious arithmetic and grammar errors, with corrections of which Applicant

did not agree.

Do not comply with the RFP requirements

Do not comply with the requirements of RA legislation.

The Organizer is entitled to reject Proposal at any stage, if it becomes evident that the Applicant

had provided false data, and all Proposals, if none of them meets the requirements set forth in

relation to the Applicants or execution of the Proposal.

3.5.3. Conducting negotiations

3.5.3.1. After the consideration and evaluation of Proposals, the Organizer is entitled to conduct

negotiations with any Applicant on any provision of this Proposal.

3.5.3.2. Negotiations are held in one or several stages. The succession order of negotiations is

defined by the Organizer. While conducting negotiations, the Organizer should avoid disclosing

any information on the content of the received Proposals, as well as the process and content of

the negotiations to other Applicants, except for the cases when such Proposals have status of

public offer.

3.5.3.3. Any negotiation between the Organizer and the Applicant is deemed to be confidential.

3.5.3.4. None of the parties, without consent of the other party, shall disclose any technical,

price or other marketing information, which relates to those negotiations to any other person.

3.5.3.5. In the result of the negotiations, the Organizer may propose:

- to any Applicant, to act as a general executor and involve as a co-executor either

Applicants, or an external organization;

- to particular Applicants to join in a collective Proposal.

3.5.3.6. Each Applicant has the right to refuse this proposal without any consequences and

participate in the further procedure of RFP independently in case of proposal execution

prescribed by the item 3.5.3.5.

3.5.4. Evaluation stage

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Within the framework of evaluation stage the Organizer evaluates and compares Proposals (the

evaluation of each lot is conducted separately, if there are multiple lots), and ranges them according to the

degree of preference for Organizer, on the basis of the following criteria:

Commercial Criteria:

a) Price Index

b) Payment Terms

c) Delivery Terms

d) Warranty Conditions

Technical Criteria:

a) Quality Index

b) Technological and organizational-technical proposals for rendering services

c) Applicant’s experience, volume of resources and business reputation

3.6. Decision Making

3.6.1.At the closed executive session Tender Committee established for RFP processes makes a decision

on conducting additional stages, or on determination of best offer and Agreement conclusion, or about

closing the given procedure of RFP without determination of any Winner, if none of the Applicants meets

the requirements of this procedure and/or RA legislation.

3.6.2. In case, the Proposal of any of Applicants appears significantly better than other Applicants’

proposals, and this proposal completely complies with the Organizer’s requirements, Organizer will

determine this Applicant as best offer provider and sign an Agreement with this Applicant.

3.6.3. If, in the opinion of Tender Committee, no opportunities for improvement of Applicants’ proposals

are envisaged and conducting further stages is pointless, the Tender Committee is entitled to make a

decision about closing the RFP procedure.

3.6.4.Decision of Tender Committee is documented by the Protocol based on the minutes of Tender

Committee Session.

3.7. Agreement conclusion

3.7.1.Agreement between Organizer and Applicant that provided best offer is concluded within 30 days

after the end of RFP procedures and the execution of the Protocol on its results signed mutually between

the Applicant and the Organizer, or within other time-limits defined in RFP or within the period specified

by the Organizer.

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3.7.2.Terms of Agreement are defined in accordance with RFP and requirements set forth by legislation.

3.8. Rights of the Applicant that provided best offer for RFP

3.8.1. The Applicant that provided best offer of the RFP process is granted with the right to

conclude agreements for provision of works, goods or services specified in the lots (Section 2). The

agreements for provision of works, goods or services are concluded for the period of 1 (one) year or other

timeline agreed by both parties with extension possibility, within the terms stipulated by the Organizer or

the given documentation.

3.8.2. The Applicant that provided best offer before the date of conclusion of agreement on

provision of specified works, goods, or services has to submit to the Organizer a confirmation letter of

contract conclusion.

3.8.3. In the case, if the Applicant that provided best offer due to whatever reason refuses to

conclude the contract, then he forfeits his right and is obliged to reimburse the damages caused to the

Organizer as a result of avoiding the Agreement conclusion. In the case, if all Applicants that provided

best offer refuse to conclude the contracts, then the Organizer may repeat RFP procedure within 45 days

or cancel the RFP procedure.

3.9. Notification of Applicants about the results of request for proposals

3.9.1.Organizer within three working days following the determination of the best offer sends written or

electronic notification to all Applicants which indicates:

a) Title and address of the Applicant that provided best offer;

b) Brief description of the subject, place, date and number of protocol of the Tender Committee.

3.9.2.Organizer has the right to publish the above mentioned information about RFP results on its

website.

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“09” March, 2010

4. Samples of standard forms of documents, included in the Annex

4.1. Letter about offer submission (Form 1)

4.1.1. Form of letter about offer submission

B e g i n n i n g o f f o r m

«_____»_______________ №________________________

Dear Sirs!

Having studied the Notification on holding the request for proposal processes, which has been published in [here, there shall be specified the date of publishing of the Notification on holding the purchasing process and edition, where that Notification had been published in and the e-mail address of the Organizer], and documentation on Request For Proposals, and accepting the requirements of Request For Proposals stipulated by them,

________________________________________________________________________,(Applicant’s full name with indication of organizational-legal form)

Registered on the address

________________________________________________________________________,(Applicant’s legal address)

Wishes to participate in the RFP process with the proposal to conclude an Agreement on provision the following works, goods or services:

________________________________________________________________________(Brief description)

In accordance with Technical / Commercial Proposal, Schedule on provision the works, goods or services, Cost Estimate, which are the integral parts of this letter and which jointly with this letter constitute Proposal for the total amount of

Bottom-line price of Proposal, in AMD and/or US dollars VAT inclusive.

___________________________________(Bottom-line price of Proposal, in AMD or US dollars VAT inclusive)

This Proposal has legal status of offer and is valid until “____”_______________________.

This Proposal is complimented with the following documents, including the integral annexes:

1. Technical / Commercial proposal on provision of the works, goods or services (Form 2) — on sheets ____;

2. Error: Reference source not found— on sheets ____;

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Purchasing documentation on Open RFP

“09” March, 2010

3. Documents, which prove Applicant’s compliance with the established requirements, on —____ sheets.]

4. CD with the electronic version of the documents submitted.

____________________________________(signature, stamp)

____________________________________(Full Name and position of Signatory)

E n d o f f o r m

4.1.2. Instructions for filling in

The letter should be executed on Applicant’s official letterhead form. The date and number should

be indicated by the Applicant in the letter in accordance with the rules of document flow established in its

organization.

Applicant should indicate its full title (with indication of organizational-legal form) and legal

address.

Applicant should indicate the cost on provision the works, goods or services in figures and words,

in AMD and/or US dollars, VAT inclusive.

The letter should be signed and sealed according to requirements of sub-points 3.1.5

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4.2. Technical / Commercial proposal on provision of the works, goods or services (Form 2)

4.2.1. Form of Technical / Commercial proposal on provision of the works, goods or services (Form 2)

B e g i n n i n g o f f o r m

Annex 1 to the letter about offer submission dated “____”_____________ city №__________

Technical / Commercial proposal on provision of the works, goods or services

Applicant’s title and address: _________________________________

(Here Applicant in free form describes its technical / commercial proposal on provision of the works, goods or services in accordance with requirements of section 2)

____________________________________(Signature, seal)

____________________________________(Full Name and position of Signatory)

E n d o f f o r m

4.2.2. Instructions for filling in

Date and number of Proposal should be indicated by the Applicant in accordance with the letter

about offer submission. Applicant indicates its business name (including organizational-legal form) and

its address.

Technical / commercial proposal describes all points of section 2. Applicant has the right to

indicate, that it agrees with the draft Technical specification, indicated in section 2.

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Applicant’s Questionnaire (Form 3)

4.2.3. Applicant’s Questionnaire form

B e g i n n i n g o f f o r m

Attachment 2 to the letter about offer submission dated “____”_____________ city. №__________

Questionnaire for Applicants

Applicant’s title and address _________________________________

№ Title Applicant’s information1. Applicant’s organizational-legal form and

business name 2. Founders and Shareholders (specify the names

and the organizational-legal form or the full name of all the shareholders whose share in charter capital exceeds 10%)

3. Certificate of registration in the Uniform   State   Register   of   Legal   Entities (date and number, issued by)

4. Applicant’s Tax Code5. Legal address postal address6. Postal address7. Branches: name all the branches and their e-

mail addresses8. Bank details (name and address of the bank,

number of the Applicant’s bank account, bank telephones, other bank details)

9. Applicant`s phone numbers(with the indication of the city code)

10. Applicant`s fax number(with the indication of the city code)

11. Applicant`s e-mail address

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“09” March, 2010

№ Title Applicant’s information12. Full name of the Applicant’s head who is

entitled to sign pursuant to the Applicant’s constituent document, with the indication of the position and contact telephone

13. Full name of the Applicant’s Chief Accountant 14. Full name of the Applicant’s responsible

person with the indication of the position and contact telephone

____________________________________(signature, stamp)

____________________________________(full name, position of the signatory)

E n d o f f o r m

4.2.4. Instructions for filling in

Date and number of proposal are indicated by the Applicant in accordance with the letter about

offer submission.

Applicant indicates its business name (including its organizational-legal form) and address.

Applicants must fill in the above mentioned table in all positions. In case of absence of any data,

indicate the word “none”.

In row 8 “Bank details…” are indicated the details, which will be used during Agreement

conclusion.

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Technical Specification (Annex 3)

General Requirements (Priority Requirements)

1. The software should have a user-friendly interface

2. The software should be customizable (Customizable Fields; Customizable Functionality; Customizable Reporting; Customizable Document Approval Flows and etc.)

3. The software shall be a complete solution in local network (end user should be able via Web interface to submit an application for further approvals)

4. The software should encompass justified user restriction policy up to individual level (it is also important to differentiate roles within the system)

5. Integration with the existing data applications should be possible for the software

6. Compliance with Armenian legislation should exist

7. It is preferable to have Armenian and/or Russian in addition to English menu of the software

8. The software should provide the HR related reports, with manageable restrictions for particular reports by users.

9. The software should have the possibility for archiving and historical reporting

10. The software should track and keep editing history

11. The software should have customizable alarming system by different events, with possibility to send SMS and/or e-mail

12. The software should contain employee rating system (top employees, blacklisting and etc.)

13. The software should have documentation and Help System (User Manual) actual for current version

Specific Requirements

1. Templates, forms

2. Scheduling tool integrated with the calendar with history tracking possibility

3. Dynamic and comprehensive survey tool with web interface should be available within the software

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