This document was prepared for the exclusive use of the designated recipient and contains proprietary and confidential information of Sierra-Cedar, Inc. Distribution outside the designated recipient's organization is prohibited. Customer Perspective on Increasing User Engagement with PeopleSoft Fluid User Interface This document was prepared for the exclusive use of the designated recipient and contains proprietary and confidential information of Sierra-Cedar, Inc. Distribution outside the designated recipient's organization is prohibited.
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This document was prepared for the exclusive use of the designated recipient and contains proprietary and confidential information of Sierra-Cedar, Inc. Distribution outside the designated recipient's organization is prohibited.
Customer Perspective on Increasing User Engagement with
PeopleSoft Fluid User InterfaceThis document was prepared for the exclusive use of the designated recipient and contains proprietary and confidential information of Sierra-Cedar, Inc. Distribution outside the designated
recipient's organization is prohibited.
2 This document was prepared for the exclusive use of the designated recipient and contains proprietary and confidential information of Sierra-Cedar, Inc. Distribution outside the designated recipient's organization is prohibited.
3 This document was prepared for the exclusive use of the designated recipient and contains proprietary and confidential information of Sierra-Cedar, Inc. Distribution outside the designated recipient's organization is prohibited.
Gallaudet UniversityFor more than 150 years, Gallaudet University has led advances in education of deaf and hard of hearing students and deaf rights worldwide.● Bilingual Environment (American Sign Language and English)● Still the world's first and only institution of higher education exclusively dedicated to the education
of deaf and hard of hearing students● Extensive network of international service projects and internships ● Laurent Clerc National Deaf Education Center (K-12 Programs)● Largest deaf-related archival collection in the world ● Largest publisher of books about and for the deaf community ● Site of the 1988 Deaf President Now movement—a catalyst for the Americans with Disabilities Act
(ADA)
There’s no other place like it in the world!
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Gallaudet University: PeopleSoft1999 - 2014● PeopleSoft was deployed in 1999 - in response to possible impact of Y2K● Three major systems (Campus Solutions/HRS, Finance)● Some modules were not implemented● Functional Offices drove the “Bus” 2014● Campus Solutions and HR Database Split/Upgrade2015-2017● Major HR systems improvement and re-engineering ● Sierra-Cedar was engaged to help with upgrade, improvements, and
management
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Imagine This – Universal Design● Universal design (often inclusive design) refers to broad-spectrum ideas meant to
produce buildings, products and environments that are inherently accessible to older people, people without disabilities, and people with disabilities.
https://en.wikipedia.org/wiki/Universal_design
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Imagine This – Many Benefitted ● The first electric toothbrush … were
initially created for patients with limited motor skills and for orthodontic patients (such as those with braces).
https://en.wikipedia.org/wiki/Electric_toothbrush
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Imagine This – Actually Knowing What Was Said
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Imagine This – Apply for a new Job, Anywhere● PeopleSoft Fluid Candidate Gateway
https://www.youtube.com/watch?v=uhf6rmF-Lk8
Demo: Video, Voice Over, Closed Captions
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PeopleSoft Fluid, What Have Others Done?● What is Fluid for PeopleSoft● Where are the Majority of Customers● Gallaudet’s Experience w/ Fluid● Why are Organizations Moving to Fluid● If We Could Do it Again● Next Steps on Your Flow
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Fluid is …● An easy to use, anywhere interface for your community
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PeopleSoft Fluid UI Technology – Is Here
In Use, Fully Deployed• Homepages, Pivot Grid, Workcenters• Dynamic grouplets (Tiles)• Adaptive layout pages • Pivot grid search/ SES Search • Desktop, Tablet or Phone• Everything built in PeopleTools
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PeopleSoft Fluid, What Have Others Done?● What is Fluid for PeopleSoft● Where Are The Majority Of Customers● Gallaudet’s Experience w/ Fluid● Why Are Organizations Moving To Fluid● If We Could Do It Again● Next Steps On Your Flow
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Where Are Many PeopleSoft Users● Release 9.2 ● Tools 8.5x ● Current Images● Many Hybrid
● Still Loving – Classic– Hard power users– Heavy reporting– One UI for not released/features
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Why - Isn’t Everyone Using Fluid● Fear of unknown● What’s the payoff● Yikes, another project● It won’t work for us● What about customizations● It’s too hard● Our PTools is old● Confusion on UI
– Interaction Hub– Browsers– Work Centers
● What is Your Reason?
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Weber's Law – to Notice Difference
● Weber's Law states that the change needed to notice a difference between two
stimuli is proportional to the original intensity of the stimulus. The more intense
the stimulus, the more it will need to change before we notice the difference. If
you are lifting ten pounds, you only need a little more weight added on to
notice the difference (1 pound to be exact).
● So, what is the difference between PS Classic vs PS Fluid
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PeopleSoft Classic - PS 9.2, PTools 8.55
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Productivity is about transforming the User Experience
n = 900
3.5Average User Experience Scores
3.0Average User Experience Scores
Note these include combination and hosted environments
~17%
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Plans For Replacing HR Technologies40% of Organizations are planning to replace or evaluating options
18
62%
17%21%
68%
13%18%
64%
15%20%
57%
19%24%
4XMore likely to replace a
vendor if User Experience Score is low
18
WFM SuitePayrollHRMS TM Suite
Replace in12–24 MonthsNo Change Evaluating
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Cloud & PeopleSoft Fluid both have Great User Experience
n = 980
3.5Average User Experience Scores
3.5Average User Experience Scores
Note these include combination and hosted environments
Cloud screen shot
Eliminated
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High TechHealthManu-facturing
Sierra-Cedar 2016–2017 HR Systems SurveyDemographics: All Respondents
20
Trans./Comm. Utilities
Higher EdFinance Retail Ag. Mining.Const.
16% 15% 14% 14%11% 9% 8% 7% 7%
Other
20.6 Million Employees/Contingents
Avg. number of Employees = 13,5511,528
Organizations1,528
Organizations
Industries
56%
21%
23%
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● What Is Fluid For PeopleSoft● Where Are The Majority Of Customers● Gallaudet’s Experience w/ Fluid● Why Are Organizations Moving To Fluid● If We Could Do It Again● Next Steps On Your Flow
PeopleSoft Fluid, What Have Others Done?
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Gallaudet - Why Change, to Realize Our Vision ● HRS’ desire to move to Workday● Required a Mobile-Friendly Version/App● Ongoing issues with third party Timekeeping/Payroll ● Paper-intensive processes
● Not all PS modules were utilized● User experience not great● Increased Efficiency & $
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Gallaudet – Our Expectations● Enable budget heads to conduct transactions● Integration with existing timeclocks● T&L and AM 3rd Party Payroll● Paperless
● Training changes● Security changes to support Fluid
– PS internal security– Mobile security
● Minimize customizations
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Gallaudet - Results● Online Applications● MSS and ESS Dashboards● Increased awareness and accountability (Budget Unit Head/Supervisors)● Quicker and visual access to tools/functions – enabling users to leverage system● Flexible “punch in/out” with fluid-enabled webclock● Quicker turnaround time (timekeeping)● Cost savings – physical clocks not needed
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Gallaudet – Results e.g., Mobile Fluid Web Clock
One of the benefits for
employees is an on
demand summary of unpaid time.
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Gallaudet – Lessons Learned (Functional)● Policy clarifications– e.g., allowable locations, where can employees punch in/out● Explicit support from the top● Business process changes expose existing deficiencies
– Pushing back on HR “mission creep”– Accountability: budget unit heads were not always approving payroll– Shadow HR practices
● Pilot groups/phased deployment– ID departments with many types of workers, including students– ID departments who can help champion the project– Several pay cycles between pilot groups
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(to support mobile punch in/out)– Minor network updates improved GT accuracy
● Allow time for system stabilization● Verify functionality works as expected
(NA Payroll)● Security profiles and role settings for
both Classic and Fluid● Dev, Test, and Prod environments
were not in sync● “Gold” environment
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PeopleSoft Fluid, What Have Others Done?● What Is Fluid For PeopleSoft● Where Are The Majority Of Customers● Gallaudet’s Experience with Fluid● Other Organizations Move To Fluid● If We Could Do It Again● Next Steps For Your Flow
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General Expectations for PeopleSoft Fluid UI● Simple to understand● Users use the system more● Transactions take less time/paper● Decreased Training● Help Desk calls decrease● User Engagement
– User experience score
● Unified Interface – PeopleSoft– Oracle Cloud– Smart phones– Etc.
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The Results vs. Expectations● Training did indeed decrease● Users do find it easier to use
● Help Desk calls, looking good, too early to tell
● Transactions take less time● User engagement scores ,
dramatically increased
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Result – Healthcare Supply Chain Simplification● Healthcare – end user training from 4hrs to 1hr
for TL/AM module
● Healthcare – TL/AM went from nine Classic pages to three Fluid screens
● Fluid mobile supply chain deployed iPads– Use a split screen, PS on ½, Cerner on ½– Real time analysis from overnight inventory counts– Replaced overnight reporting which was always late – Changed out-of-stock situations to real-time counts
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PeopleSoft Fluid, What Have Others Done?● What Is Fluid For PeopleSoft● Where Are The Majority Of Customers● Gallaudet’s Experience w/ Fluid● Why Are Organizations Moving To Fluid● If We Could Do it Again● Next Steps On Your Flow
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20-20 Hindsight● Include it with an upgrade vs. a separate project● Communicate with your users
– Tell them what is coming– Set up training kiosks, videos, presentations, small meetings– Seek there thoughts & opinions
● Training for initial deployment, then back down● Deploying Mobile, train on form factors● Geotag transactions● Create new Tiles● Do it now, keep current
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Lessons Learned● Converting a classic component to a fluid component takes time/thought● Spend time analyzing UI requirements, design options, considerations ● Some functions are not meant for the small form factor● Some app elements must be analyzed/adjusted, such as page layout● Some app elements like PeopleCode logic, can be re-used with little/no change● Does a component need to change for different form factors● Should a component leverage a device capability, e.g., GPS, camera, etc.● Could a component use PeopleTools features, e.g., Pivot Grids, Related Actions● Keep a copy of the Classic Component● Keep Current, e.g., Converting Classic PIA Components … Document # 1984833.1
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PeopleSoft Fluid, What Have Others Done?● What is Fluid for PeopleSoft● Where are the Majority of Customers● Gallaudet’s Experience w/ Fluid● Why are Organizations Moving to Fluid● If I Could Do it Again● Next Steps for Your Journey
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Next Steps – Take Action● Develop & Share Your Strategic Vision
● Evaluate Your Options● Document Your Systems Strategy● Create Detailed Technology Roadmap
● Execute, Execute, Execute
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