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Curriculum Vitae
Ricardo CornettePO Box 7631
DubaiUAE
Tel: +97155 7812295Email: [email protected]
OBJECTIVE
PERSONAL INFORMATION
SUMMARY
EXPERIENCE
I am referred to as a highly talented, skilled and oriented Sales and Customer service professional with over eleven years of progressive experience in one of the world’s leading Destination and Leisure management in the UAE. I master English, French and German language and I seek a challenging position in which my experience, professionalism, specialized trainings and a documented history of successful work experience and accomplishments will be of value.
First Name Ricardo
Last Name Cornette
Nationality Mauritian
Languages French, English and German
Date Of Birth 22nd September 1975
AddressPO Box 7631DubaiUAE
Marital Status Married
Driving Licence From 20o2
I am dedicated to achieve customer satisfaction by meeting or surpassing company expectations. I have exceeded performance goals in sales and customer service which resulted in several awards and recognition letters from my actual company e.i Arabian Adventures part of the Emirates group. I am a strong believer that maximum sales come from sound customer service, good follow up and ethical selling.
- Senior Hotel Consultant and Representative October 2005 till DateArabian Adventures, Dubai, UAE
Responsibilities Taking care of Guests coming to Dubai through English, French
and German Tour Operators from all over the world Arranging tours for guests, making sure all runs smoothly during
their stay here in Dubai.
Handling complaints to ensure satisfaction Service recovery discussions with the guests in case something goes
wrong Organizing flights, hotels and transfers Preparing guests arrivals as per arrival manifests, arranging Arabian
Adventures welcome packs and holding information meetings with the guests to brief them about UAE and Arabian Adventures products
Sales data reports and statistics for the individual hotel package
- Director and Restaurant Manager September 2004 – October 2005Beach Hut Restaurant, Pointe Aux Cannoniers, MauritiusShared Proprietor of family restaurant.
Responsibilities Restaurant and Design Purchasing, Costing & Budgeting Managing the restaurant, bar and lounge area Liaising with Chefs Organizing and delivering functions such as business lunches and
private dinners
- Private Butler October 2003 – August 2004His Royal Highness Sheikh El-Khereiji, Saudi Arabia, Europe, Switzerland
Responsibilities Daily organization of children itinerary and chauffeur roster Liaising with catering and household staffs Assisting and liaising with the Sheika’s daily arrangements Dealing with travel arrangements in all aspects, including staffs
itineraries Making dinner arrangements and dealing with eventualities
- Gold Club Lounge Guests Relations Officer October 2000 – July 2003Le Royal Mirage Hotel, Dubai, UAE
Responsibilities Set up training of staffs regarding standards and procedures Coordinating Events and Functions Assisting with hosting Celebrity Guests and VIP arrivals Arranging Itineraries and assisting with all holiday arrangements for
Guest Relations, Business Center Assistance and Bell Desk
- Guests Relations Officer September 1999 – October 2000Le Prince Maurice Hotel, Mauritius
Responsibilities Preparing guests arrivals and transfer arrangements from the airport Make sure room is ready and inspected before arrival Informing guests about the hotels facilities
Arranging itineraries and assisting guests until departure Organizing and assisting with Travel Agencies Promoting Hotel products to maximize sales
EDUCATION
SKILLS
AWARDS
REFERENCE
School Certificate State Secondary School Sir Leckraz Teelock Mauritius1992
Completion of Intensive French Language Training ProgramAlliance Francaise, Mauritius 1994
Completion of Intensive German Language Training ProgramVolkshochschule Offenbach, Germany 1999
Computer LiterateMicrosoft OfficeWord/Excel/Powerpoint/InternetProfessional SalesmanEloquent Translator
Mabrook Award Presented by Emirates Group2006
Najm Award Presented by Emirates Group2009
Mr. Olivier LouisGeneral ManagerOne and Only Le Royal Mirage HotelDubaiTel +971 4 3999999
Mr Tamas PratakurHotel Representative CoordinatorArabian AdventuresEmirates GroupDubaiTel +971 4 3034863