Ricoh IT Services Enabling your people to work smarter ricoh.co.uk We don’t just copy… we originate You probably already know Ricoh as a manufacturer of some of the most sophisticated Multifunctional Print Devices and Managed Document Solutions in the world. We’ve been No.1 in the market for a number of years so it’s easy to see why people tend to associate us with just paper, and print technology. But in actual fact, for decades we’ve been helping organisations just like yours to manage their important information, regardless of the format they store it in. Our job is to act as a one-stop partner and provide every tool, process and innovation needed to manage data in the most efficient way possible. These methods ensure that our clients experience better agility, smoother processes, greater sustainability and increased profits. We’d like to do the same for you.
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Ricoh IT ServicesEnabling your people to work smarter
ricoh.co.uk
We don’t just copy… we originateYou probably already know Ricoh as a manufacturer of some of the most sophisticated Multifunctional Print Devices and Managed Document Solutions in the world. We’ve been No.1 in the market for a number of years so it’s easy to see why people tend to associate us with just paper, and print technology.
But in actual fact, for decades we’ve been helping organisations just like yours to manage their important information, regardless of the format they store it in. Our job is to act as a one-stop partner and provide every tool, process and innovation needed to manage data in the most efficient way possible. These methods ensure that our clients experience better agility, smoother processes, greater sustainability and increased profits.
We’d like to do the same for you.
It’s your people who grow your businessAllow us to make it easy for them
So what could possibly be so different about the way we do IT?When it comes to creating better ways for people to work and organisations to grow, our years’ of experience gained from managed document solutions and print innovations have taught us that technology is only half the story in achieving these aims.
How many times have you heard a potential supplier say: “We’ll listen to you and learn about your business challenges” and then concentrate solely on the management and technological implementation of a solution?
We’ll show youThere’s no doubting the importance of listening and learning. It’s absolutely fundamental to how we operate. We’ll identify your goals for the future, your current infrastructure, and the systems you work with. We’ll then carry out a full audit of your hardware, software, processes and people.
But wouldn’t it be so much more refreshing if a company could bring something new to the table and actually show you, right off the bat, exactly how your people could be working to better collaborate, share their ideas and use the information you have to genuinely work smarter?
One company that can take care of everythingWe have created a way of working that takes into consideration every single aspect of your business. From your suppliers and print requirements, right through to your human resources capabilities. We have a portfolio of experts and core IT capabilities that understand your day-to-day pitfalls and can remove the risks whilst delivering world-class service.
You can see all of this in action at any one of our ‘new ways of working’ sites; and experience a clear demonstration in real time of how we tackle today’s most important challenges, and provide the tools needed to beat the toughest competitors.
Ricoh IT Services have been created to enable you to rapidly increase…
Lifecycle ServicesThe business world never stops working; neither should your IT
Transformational ServicesTaking customers from their current IT state to one fit for tomorrow
Managed ServicesWe’ll take the strain
Blue chip organisations use us to relieve the pressure from their internal IT departments and create a better working environment for their people. We take care of the whole end-to-end process, starting with the complete design and sourcing of the most appropriate solution, and ending with the configuration and deployment.
Once that’s completed, we offer the on-going expertise and knowledge needed to provide a support network that eradicates any headaches and enables you to focus more on your day job, and the projects that are most important to you. After the transition is made, you’ll have legacy kit that will require careful disposal. This is part of our remit, and we have allocated sites and recycling provisions especially for this purpose.
For many organisations the core of their IT was built for the pre digital era. In order to improve the speed of change and get fit for the future, those organisations must embrace new technology in order to renovate aspects of their IT infrastructure to be ready for a digital world.
Ricoh’s Transformational services take our customers from their current IT environment to one that supports swift development and agile working. By mapping the organisations business goals, its mind-set, culture and its people, we look to deliver an IT environment that is agile to support the needs of the innovator yet secure to meet the concerns of the shareholder. Following best practice, Ricoh can transform your IT infrastructure from storage to display, generation to consumption.
Ricoh’s fully managed silent, scalable and robust services are designed to add value to your business and achieve your corporate goals. We can take control of the day-to-day tasks that provide your workforce with the tools they need to do their job well and give your organisation the competitive edge it needs.
Working with Ricoh means that you can free-up valuable resources, retain the best employees, and release valuable internal technical skills for a more proactive business focus. It reduces your downtime and, most importantly, enables you to reach a new level of efficiency. Add that in with the mix of other IT support services we offer and you’ll see that the usual IT headaches become a distant memory.
It doesn’t matter how simple or complicated your IT requirements may be, the path to finding the right solution is never going to come in a box with a ribbon wrapped around it. Having said that, we can come close. Before we can deploy the right management structure to your challenge, we need to wrap it in one of our core service offerings. Here’s a summary of those services and how they can assist your organisation.
Here’s the ‘how’
Insight ManagementA smarter way to use data
Being able to access lots of information quickly used to be a luxury. Now it’s just an essential part of doing business, and the new problem has become how best to access the information without getting bogged down with the things you don’t need. We need the agility to lay our hands on just the right amount of digestible information at the right time and via the right device.
Locating and accessing specific information can slow down our ability to search and analyse, thus creating huge problems with efficiency and productivity. Managing ‘quick fixes’ and workarounds can no longer scale; a business needs a robust solution that fits with their workforce, whether they be mobile or stationary.
Business process workflowStreamlining provides the perfect way to increase worker productivity and reduce costs. And deploying a range of digital services is key to the implementation of this process. These can include Scan to Cloud, Digital Form Workflow solutions and Cloud-based document portals.
Document management infrastructureYour workforce needs a platform that keeps their information content secure and enables them access to it from any device or location. In doing so, there productivity increases and their ability to collaborate becomes easier. MS Office document migrations, document archive and retrieval, and mobile document access print are just some of the solutions we use to enable this to happen.
Business insight dashboardPeople need to be empowered to be as productive as they can without feeling overwhelmed. The information that’s available to them needs to be accessible in easy and secure ways. Some of the methods we use to enable this are the implementation of business aggregation projects, Executive scorecards and dashboards, and mobile document access and print solutions.
“I was very impressed with the Ricoh teams dedication to make sure we got the best level of service.”
John Spindler, Deputy Principal, Hopwood Hall College
Deploying a world-class insight management strategy will enable you to:
√ Make better decisions by gaining immediate access to task-specific information
√ Improve information workflow throughout your organisation with business insight dashboards
√ Boost innovation and competitive advantage with more efficient collaboration processes
√ Provide the entire organisation with a unified information resource when they need it – no more information silos
End user ManagementAllow us to make it easy for them
With so many demands being placed on the workforce, the need for them to be able to have greater control over their day-to-day professional lives is more important than ever. As they become increasingly mobile, so do the challenges of keeping connected with the things that are most important.
Businesses are struggling to blend mobile device management, security, and workable ‘Bring Your Own Device’ (BYOD) governance into their IT planning. The ability to control the end user environment has now become an essential element in any IT remit.
Windows migrationWe understand the impact that end user computing requirements and business change initiatives can have on an organisation. That’s’ why we deploy a calm and measured discovery and assessment consultation process, along with the right directory migrations.
Configuration managementDelivering a ‘silent’ IT service is an essential method in reducing friction internally. It enables a more harmonious transition, and ensures that end device and application assets are managed proactively. We manage these processes by applying three key components: application packaging and testing, asset management reporting and workspace visualisation.
Mobile device managementWe understand the environment for deploying, securing and managing content and information in a mobile world drives better ways of working. With our credentials in the managed document solutions world, we know this better than anyone else. We enable this by taking care of mobile device migrations, implementing remote device management, along with enterprise application management.
Our core IT management solutions all come with similar aims: to empower your people, to enhance the agility of your organisation and to provide a more sustainable and profitable future.
Remember, it’s not just having a background in IT that has helped us to develop these capabilities. Our experience in helping companies to manage every element of their workflow processes has been instrumental in their creation.
Deploying a world-class end-user management strategy will enable you to:
√ Increase productivity by providing your workforce with access to the right information, in the right format from any device
√ Tighten security and gain better control of maintenance by simplifying management of all end-user devices
√ Spend less time searching for files/information
√ Gain more insightful reporting with one simplified management platform to track and manage assets
“Because of Ricoh, we’re expecting to meet a 25% cost reduction target over the five year contract period.”
Peter Robinson, Head ofService Performance, Specsavers
Now for the ‘what”
Collaboration ManagementEnhancing the power of multiple minds
Improving the way we collaborate and share ideas is fundamental if a business wants to grow and remain truly innovative. But as is often the case, there are legacy reasons why our ‘connected’ experiences are less productive than they should be. As a simple example, with workforce mobility being so crucial, email systems are often clunky and fail to deliver in a way we have come to expect with desktop environments.
As our people become more mobile, and the office layout changes in line with advances in technology, so the need for a better collaboration management strategy becomes even more important. Without it, we lose the ability to develop new ideas ahead of our competition, and we soon find ourselves falling behind.
Interactive display devicesInnovations such as Interactive Whiteboards and Ultra Short Throw projectors mean that we can not only share ideas with many people, but we can shape them in real time without the constant need to be going back and forth. We can drastically reduce travel and labour costs, and carbon footprint, whilst developing products and services in a fraction of the time.
Email and social infrastructureOne of the main issues in collaboration is how we enable a workforce to remain productive whilst on the move, or whilst being away from their base location. Email and collaboration tools need to become ever more sophisticated to keep up with this need, and we have a range of methods to deal with it.These include the seamless execution of messaging migrations, MS Office transformation projects and enterprise social platform deployments.
Voice and video infrastructureWe completely understand how the convergence of digital services into a ubiquitous experience for the connected worker can change the way they work for the better. Voice, video, and real time information access all add to providing a more productive way of working. We can implement easy-to-use conferencing devices, integrated MS Office collaborations tools, and mobile access platform.
Deploying a world-class collaboration management strategy will enable you to:
√ Improve communication for off-site, mobile and homeworkers
√ Share knowledge in real time
√ Reduce hard costs such as travel, fuel and hotels
√ Lose the unproductive hours your workforce spends travelling
√ Become greener by lowering carbon footprint
√ Enjoy quicker decision making and process efficiency
“As well as improving communication, the Ricoh solution also improves IT management and operations, reduces costs and supports staff mobility”
Tim Cunnell, IT Manager, Energy Power Resources Ltd
Infrastructure ManagementPlatforms for a more productive workforce
Back Office infrastructure is under increasing pressure and the forces of change in the business world create even more strain on the nuts and bolts of an organisation’s IT. Whether it’s storage, networking kit, or the ability to manage key workloads like email, databases and file systems, it’s now tasked with a huge infrastructure challenge.
For many, the reliance on cloud and service partners will increase to ensure that IT is not left behind, and the modern organisation needs to look to alternative ways to deliver its services.
Workplace migrationsWe understand the need for clients to manage key application workloads by leveraging the benefits of virtualisation and the Cloud to improve IT service delivery. Managing server migration projects, implementing server visualisation solutions and the execution of Cloud transformation projects are just some of the ways in which we can help boost workplace productivity.
Storage and backup infrastructureWhen seeking a fundamental infrastructure change, the need for a scalable and accessible document storage platform needs to be implemented with continuity and fluidity. We do this by applying the same migration and virtualisation solutions as our workplace migrations methodology.
Security and network infrastructureIn order to ensure that people can be more productive whilst protecting information assets, we need to provide seamless and secure access to resources across the whole of the enterprise. Routes to ensure the success of this infrastructure change can happen as a result of borderless networking, firewall and access infrastructures, and identity management.
Deploying a world-class infrastructure management strategy will enable you to:
√ Ensure the foundations of IT infrastructure are in place, ready for digital growth
√ Reduce the number of suppliers and drive greater value from existing ones
√ Provide a more customer-centric experience
√ Make network and IT operations value-driven and more cost effective
“Ricoh’s IT services help us deliver an outstanding customer experience”
Adrian Smith, Regional Head of Operations, Vodafone
Why RicohRicoh is a global technology company specialising in office imaging equipment, production print solutions, document management systems and IT services.
Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work.
This philosophy brings a truly innovative approach to the four major cornerstones that all modern businesses are focussing on: mobility, productivity, agility and sustainability.
With Ricoh’s proven track record of enhancing the technology that underpins business operations, you can stay focused on your core activities with the confidence that our team will ensure the performance of your IT infrastructure and help you get maximum value from your investment.
Get in touch
Ricoh UK Ltd @RicohUK Ricoh UK Ltd Call us on 0800 90 40 90 or email us on [email protected] | 800 Pavilion Drive, Northampton, NN4 7YL
“There are three main benefits from working with Ricoh: customer service, cost effectiveness, and simplification.”
Adrian Smith, Regional Head of Operations
“I was very impressed with the Ricoh team’s dedication to make sure we got the best level of service.”
Simon Evans, Director of Technology
“Expecting to meet a 25% cost reduction target over the five year contract period.”
Peter Robinson, Head of Service Performance
“Ricoh do a tremendous job. They add value to our organisation.”
Graham Jamieson, Head of Service Management
“We are far more reactive and able to meet the demands of the business thanks to Ricoh.”
Mark Gawley, ICT Technical Services Manager
Value to Our Customer
Let’s start the conversationWe want to hear about your goals and aspirations for the future, and about your current IT challenges.The success of our clients is what drives us and we would like the opportunity to become instrumental in your success.
It all starts with a conversation, so get in touch today and start the process of becoming a more productive, profitable and agile business.
