Date post: | 24-Jun-2015 |
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Internet |
Upload: | christopher-hess |
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@crhess
Knowledgebase
Longform documentsEvidence-based, Specialist reviewed
Asth
ma
KnowledgeBasePIs
CSPs
L2E
Prin
t Gui
de
This is not sustainable.
There is another way…
Content Strategists
EngineersProduct Manager
Content Specialist
The pilot team
Business needs trump planning and pilots EVERY TIME.IMAGINE the gains in internal
efficiency if we restructure our entire corpus of content assets and index
them to yammer yammer… meh.
UNIQUENeeds Structures Challenges
Evidence-based medicine = Endless update
(And specialists are not cheap)
Info Products…Assembled from pieces…
Composed of chunks…(In endless combinations…)
Topic
Concept Task Reference
DITADarwin Information Typing Architecture
“Look-up” or reference
information
Conceptual or descriptive information
“How-to” or procedural information
How DITA works
Action
Infoconcept
Infoconcept
When to Call
Short
MAP
TOPICS MAPS DOCUMENTS
Main Point
Detail
Short
Content
Content
Content
Content
Content
Content
Asth
ma
trig
gers
Content Strategists
EngineersProduct Managers
Content Specialists
Information Architects
Metadata Specialists
Writers
Editors
Behavioral Psychologists
Medical Reviewers
Project Managers
Consultants
We learn…
1. Say things 27 times.2. Use business needs to prove your concept
AND solve collective problems. 3. Get believers on board from all quarters. 4. Thrive in chaos and ambiguity. 5. Be patient. But do not stop.
@crhess