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Request for Proposal for Selection of System Integrator for Upgradation, Operations & Maintenance

of Network infrastructure and ITC Equipment installed under Rajasthan State government buildings.

cument History

Overview Procurement Policy Manual for RajCOMP Info Services Limited

Document Title RajCOMP Info Services Limited- Manual on Policies and Procedures for

Procurement

Document

Status

Final

Abstract This document provides a broad framework and guidelines for RajCOMP Info

Services Limited Staff in carrying out various procurement activities.

Request for Proposal for Selection of System

Integrator for Upgradation, Operations &Maintenance of Network infrastructure and ITC

Equipment installed under Rajasthan State

government buildings.

Contact Information:

Kuldeep YadavACP(DD), RISL

[email protected]

2015

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Ref. No. F3.3(120)/RISL/Pur/2015-16/ 5432 dated 06/11/2015

Mode of Bid Submission Online though eProcurement/ eTendering system at

http://eproc.rajasthan.gov.in

Tendering Authority/Purchaser & Place

of Submission of Bid Proposal

Managing Director,

RajCOMP Info Services Limited (RISL)

1st

Floor, C-Block, Yojana Bhawan

C-Scheme, Jaipur - 302005

Rajasthan, INDIA

Date & Time of Pre-Bid Meeting

19.11.2015 (12:00 pm)

Place: RISL, Committee Room, Yojana Bhawan

Campus, Tilak Marg, C-Scheme, Jaipur (Rajasthan)

Last Date & Time of Submission of Bid

(e-Bid)

From 07.12.2015 to 14.12. 2015 (up to 3:00 pm)

Date & Time of Opening of Technical

Bid (e-Bid)

RajCOMP Info Services Limited (RISL)

First Floor, C-Block, Yojana Bhawan, C-Scheme,

Jaipur – 302005 (Rajasthan), India

Phone: 0141-2226055, 5103902 Fax: 0141-2228701

Web: http://risl.rajasthan.gov.in Email: [email protected]

Request for Proposal for Selection of System Integrator for Upgradation, Operations &

Maintenance of SecLAN Network infrastructure and ITC Equipment installed under Rajasthan

State government buildings.

Bidding Document Fees (non-refundable): Rs. 5,000 (Rupees Five Thousand only)

Name of the Bidding Company/Firm:

Contact Person (Authorized Bid Signatory):

Correspondence Address:

Mobile No.:

Telephone & Fax Nos.:

Website & E-Mail:

http://eproc.rajasthan.gov.in/http://eproc.rajasthan.gov.in/http://risl.rajasthan.gov.in/mailto:[email protected]:[email protected]:[email protected]:[email protected]://risl.rajasthan.gov.in/http://eproc.rajasthan.gov.in/

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ABBREVIATIONS & DEFINITIONS 7

1. INVITATION FOR BIDS (IFB) & NOTICE INVITING BID (NIB) 1

2. PROJECT PROFILE & BACKGROUND INFORMATION 1

3. PRE-QUALIFICATION / ELIGIBILITY CRITERIA 1

4. SCOPE OF WORK, DELIVERABLES & TIMELINES 2

4.1 DETAILS OF WORK (SOW) 2

4.2 SITE SURVEY, INSTALLATION AND COMMISSIONING OF SUPPLIED NETWORK INFRASTRUCTURE. 2

A) SYSTEM INTEGRATION COMPONENT: 2

B) OPERATION & MAINTENANCE (O&M), FACILITY MANAGEMENT SERVICES (FMS), COMPREHENSIVE

MAINTENANCE SERVICES: 2

C) CENTRALIZED ITIL ALIGNED IT SERVICE DESK: 2

5. FACILITY MANAGEMENT SERVICES AND HELPDESK 2

A) PREVENTIVE MAINTENANCE SERVICES: 2

B) CORRECTIVE MAINTENANCE SERVICES 2

C) ASSET MANAGEMENT SERVICES 2

D) CONFIGURATION AND RECONFIGURATION OF EUIPMENT/NETWORK/SERVICES 2

E) VENDOR MANAGEMENT SERVICES 2

F) NETWORK MANAGEMENT SERVICES 2

G) VIRUS MANAGEMENT SERVICES 2

H) END USER SUPPORT SERVICES 2

I) BACKUP & RECOVERY MANAGEMENT SERVICES 2

J) HELP DESK SUPPORT 2

K) MANAGEMENT OF INTERNET LEASED LINES AND POINT TO POINT LEASED LINES 2

L) MANAGEMENT OF EXTERNAL LINKS WITH NKN/NIC-NET/RAJSWAN/RAJNET NETWORKS 2

M) SECURITY ADMINISTRATION AND MANAGEMENT SERVICES 2

4.3 ROLES & RESPONSIBILITIES- 2

4.4 PROJECT DELIVERABLES, MILESTONES & TIME SCHEDULE 2

5. INSTRUCTION TO BIDDERS (ITB) 3

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5.1. SALE OF BIDDING/ TENDER DOCUMENT 3

5.2. PRE-BID MEETING/ CLARIFICATIONS 3

5.3. CHANGES IN THE BIDDING DOCUMENT 3

5.4. PERIOD OF VALIDITY OF BIDS 3

5.5. FORMAT AND SIGNING OF BIDS: .......................................................................................................................................

5.6. COST & LANGUAGE OF BIDDING ............................................................................................................................

5.7. ALTERNATIVE/ MULTIPLE BIDS .............................................................................................................................

5.8. BID SECURITY ...................................................................................................................................................

5.9. DEADLINE FOR THE SUBMISSION OF BIDS.............................................................................................................................

5.10. WITHDRAWAL, SUBSTITUTION, AND MODIFICATION OF BIDS .................................................................................................

5.11. OPENING OF BIDS .......................................................................................................................................................

5.12. SELECTION METHOD ....................................................................................................................................................

5.13. CLARIFICATION OF BIDS ................................................................................................................................................

5.14. EVALUATION & TABULATION OF TECHNICAL BID .................................................................................................................

5.15. EVALUATION & TABULATION OF FINANCIAL BIDS ................................................................................................................

5.16. CORRECTION OF ARITHMETIC ERRORS IN FINANCIAL BIDS ......................................................................................................

5.17. COMPARISON OF RATES OF FIRMS OUTSIDE AND THOSE IN RAJASTHAN......................................................................................

5.18. PRICE/ PURCHASE PREFERENCE IN EVALUATION ...................................................................................................................

5.19. NEGOTIATIONS...........................................................................................................................................................

5.20. EXCLUSION OF BIDS / DISQUALIFICATION ..........................................................................................................................

5.21. LACK OF COMPETITION .................................................................................................................................................

5.22. ACCEPTANCE OF THE SUCCESSFUL BID AND AWARD OF CONTRACT ............................................................................................

5.24. PROCURING ENTITY’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS .........................................................................................

5.25. RIGHT TO VARY Q UANTITIES ..........................................................................................................................................

5.26. PERFORMANCE SECURITY ..............................................................................................................................................

5.27. EXECUTION OF AGREEMENT ...........................................................................................................................................

5.28. CONFIDENTIALITY........................................................................................................................................................

5.29. CANCELLATION OF PROCUREMENT PROCESS .......................................................................................................................

5.30. CODE OF INTEGRITY FOR BIDDERS ...................................................................................................................................

5.31. INTERFERENCE WITH PROCUREMENT PROCESS ....................................................................................................................

5.32. APPEALS ...................................................................................................................................................................

5.33. STAY OF PROCUREMENT PROCEEDINGS .............................................................................................................................

5.36. DEBARMENT FROM BIDDING .........................................................................................................................................

5.37. MONITORING OF CONTRACT ..........................................................................................................................................

6. GENERAL TERMS AND CONDITIONS OF TENDER & CONTRACT ........................................................................

6.1. CONTRACT DOCUMENTS.................................................................................................................................................

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6.2. INTERPRETATION ..........................................................................................................................................................

6.3. LANGUAGE..................................................................................................................................................................

6.4. JOINT VENTURE, CONSORTIUM OR ASSOCIATION ..................................................................................................................

6.5. ELIGIBLE GOODS AND RELATED SERVICES ............................................................................................................................

6.6. NOTICES 56

6.7. GOVERNING LAW .........................................................................................................................................................

6.8. SCOPE OF SUPPLY .........................................................................................................................................................

6.9. DELIVERY & INSTALLATION ..............................................................................................................................................

6.10. SUPPLIER’S/ SELECTED BIDDER’S RESPONSIBILITIES ..............................................................................................................

6.11. PURCHASER’S RESPONSIBILITIES .....................................................................................................................................

6.12. CONTRACT PRICE ........................................................................................................................................................

6.13. RECOVERIES FROM SUPPLIER/ SELECTED BIDDER .................................................................................................................

6.14. TAXES & DUTIES.........................................................................................................................................................

6.15. COPYRIGHT ...............................................................................................................................................................

6.16. CONFIDENTIAL INFORMATION ........................................................................................................................................

6.17. SUB-CONTRACTING .....................................................................................................................................................

6.18. SPECIFICATIONS AND STANDARDS ...................................................................................................................................

6.19. PACKING AND DOCUMENTS ...........................................................................................................................................

6.20. INSURANCE ...............................................................................................................................................................

6.21. TRANSPORTATION.......................................................................................................................................................

6.22. EXTENSION IN DELIVERY PERIOD AND LIQUIDATED DAMAGES (LD) ..........................................................................................

6.23. AUTHENTICITY OF EQUIPMENT .......................................................................................................................................

6.24. WARRANTY ...............................................................................................................................................................

6.25. PATENT INDEMNITY .....................................................................................................................................................

6.26. LIMITATION OF LIABILITY...............................................................................................................................................

6.27. FORCE MAJEURE ........................................................................................................................................................

6.28. CHANGE ORDERS AND CONTRACT AMENDMENTS ...............................................................................................................

6.29. TERMINATION ............................................................................................................................................................6.30. EXIT MANAGEMENT ....................................................................................................................................................

6.31. SETTLEMENT OF DISPUTES .............................................................................................................................................

7.1 PAYMENT TERMS AND SCHEDULE ..........................................................................................................................

7.2 SERVICE LEVEL STANDARDS/ REQUIREMENTS/ AGREEMENT: ........................................................................................

7.3 CHANGE REQUESTS/ MANAGEMENT ......................................................................................................................

ANNEXURE-1: BILL OF MATERIAL (BOM) 8

TABLE 1 OF ANNEXURE-1 8

TABLE-2 OF ANNEXURE-1 1

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LIST OF HP NMS/EMS MODULES PURCHASED UNDER RAJNET PROJECT: 1


ANNEXURE-2: TECHNICAL SPECIFICATIONS 1

ANNEXURE-3: MANPOWER DEPLOYMENT 1

ANNEXURE 4: PRE BID QUERIES FORMAT 1

ANNEXURE-5: BIDDER’S AUTHORIZATION CERTIFICATE 1

ANNEXURE-6: DRAFT AGREEMENT FORMAT .................................................................................................... 1

ANNEXURE-7: BANK GUARANTEEFORMAT ...................................................................................................... 1

ANNEXURE-9: COVERING LETTER – TECHNICAL BID 1

ANNEXURE-10: FINANCIAL BID COVER LETTER & FORMAT 1

A) STAGE-1 (CAPEX)-FOR NETWORKING AND SECURITY EQUIPMENT WITH 5 YEARS OF COMPREHENSIVE

ONSITE WARANTY (BOQ TABLE A OF ANNEXURE A) 1

B) STAGE-II (COMPREHENSIVE AMC/OPEATION AND MAINTENANCE/MANPOWER CHARGES) 1

C) SUMMARY (CAPEX+OPEX) 1

ANNEXURE-12: SELF-DECLARATION 1

ANNEXURE-13: UNDERTAKING ON AUTHENTICITY OF EUIPMENT 1

ANNEXURE-14: CERTIFICATE OF CONFORMITY/ NO DEVIATION 1

ANNEXURE-16: DECLARATION BY BIDDER FOR AUTHORIZED SUPPLIER 1

ANNEXURE-17: MANUFACTURER’S AUTHORIZATION FORM (MAF) 1

ANNEXURE-18: PROJECT REFERENCES FOR EXPERIENCE OF BIDDER 1

ANNEXURE-19: COMPONENTS OFFERED – BOM 1

ANNEXURE-20: CERTIFICATE FOR EXEMPTION OF BID SECURITY 1

ANNEXURE-21: MEMORANDUM OF APPEAL UNDER THE RTPP ACT, 2012 1

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Abbreviations & Definitions

ActThe Rajasthan Transparency in Public Procurement Act, 2012 (Act No. 21

of 2012) and Rules thereto

Authorised Signatory The bidder’s representative/ officer vested (explicitly, implicitly, or through

conduct) with the powers to commit the authorizing organization to a

binding agreement. Also called signing officer/ authority having the Power

of Attorney (PoA) from the competent authority of the respective Bidding

firm.

BG Bank Guarantee

Bid/ eBid A formal offer made in pursuance of an invitation by a procuring entity and

includes any tender, proposal or quotation in electronic format

Bid Security

A security provided to the procuring entity by a bidder for securing the

fulfilment of any obligation in terms of the provisions of the bidding

documents.

Bidder Any firm participating in the procurement/ bidding process with the

procurement entity. The sole bidder should qualify all terms and conditions

of RFP.

Bidding Document

Documents issued by the procuring entity, including any amendments

thereto, that set out the terms and conditions of the given procurement

and includes the invitation to bid

BoM Bill of Material

CINOC Centralized Integrated Network Operations Centre

CMC Contract Monitoring Committee

Competent Authority An authority or officer to whom the relevant administrative or financial

powers have been delegated for taking decision in a matter relating to

procurement. Chairman & Managing Director, RISL in this bidding

document.

Contract/

Procurement Contract

A contract entered into between the procuring entity and a successful

bidder concerning the subject matter of procurement

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Contract/ Project

Period

The Contract/ Project Period shall commence from the date of signing of

agreement till 3 years and 3 months. First 3 months would be for

Installation, Integration and operationalization of solution and thereafter

O&M period would be for remaining 3 years.

COTS Commercial Off The Shelf Software

Day A calendar day as per IST.

DeitY, GoIDepartment of Electronics and Information Technology, Government of

India

DoIT&C Department of Information Technology and Communications, Government

of Rajasthan.

eGRAS Online Government Receipts Accounting System (e-GRAS) is an e-

Governance Initiative of Government of Rajasthan under Mission Mode

Project category and is part of Integrated Financial Management System

(IFMS). e-GRAS facilitates collection of tax/ non-tax revenue in both the

modes: online as well as manual. All types of government revenue may be

deposited online using this website: https://egras.raj.nic.in/

FOR/ FOB Free on Board or Freight on Board

GoI/ GoR Govt. of India/ Govt. of Rajasthan

Goods

All articles, material, commodities, electricity, livestock, furniture, fixtures,

raw material, spares, instruments, software, machinery, equipment,

industrial plant, vehicles, aircraft, ships, railway rolling stock and any

other category of goods, whether in solid, liquid or gaseous form,

purchased or otherwise acquired for the use of a procuring entity as well

as services or works incidental to the supply of the goods if the value

of services or works or both does not exceed that of the goods

themselves

ICT Information and Communication Technology.

IFB

Invitation for Bids (A document published by the procuring entity inviting

Bids relating to the subject matter of procurement and any amendment

thereto and includes notice inviting Bid and request for proposal)

https://egras.raj.nic.in/https://egras.raj.nic.in/

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INR Indian Rupee

ISI Indian Standards Institution

ISO International Organisation for Standardisation

IT Information Technology

ITB Instruction to Bidders

LD Liquidated Damages

LoI Letter of Intent

NCB A bidding process in which qualified bidders only from within India are

allowed to participate

NeGP National e-Governance Plan of Government of India, Department of

Information Technology (DIT), Ministry of Communications and

Information Technology (MCIT), New Delhi.

NIB Notice Inviting Bid

Notification A notification published in the Official Gazette

OEM Original Equipment Manufacturer

PAN Permanent Account Number

PBG Performance Bank Guarantee

PC Procurement/ Purchase Committee

PQ Pre-Qualification

Procurement Process

The process of procurement extending from the issue of invitation to Bid

till the award of the procurement contract or cancellation of the

procurement process, as the case may be

Procurement/ Public

Procurement

The acquisition by purchase, lease, license or otherwise of works, goods or

services, including award of Public Private Partnership projects, by a

procuring entity whether directly or through an bidder with which a

contract for procurement services is entered into, but does not include any

acquisition without consideration, and “procure” or “procured” shall be

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construed accordingly

Project Site Wherever applicable, means the designated place or places.

PSD/ SD Performance Security Deposit/ Security Deposit

Purchaser/ Tendering

Authority/ Procuring

Entity

Person or entity that is a recipient of a good or service provided by a seller

(bidder) under a purchase order or contract of sale. Also called buyer. RISL

in this RFP document.

RajNETAn umbrella network covering RajSWAN, SecLAN, GRAMSAT, VSAT and any

other network of Govt of Rajasthan.

RajSWAN/ RSWAN Rajasthan State Wide Area Network

RISL RajCOMP Info Services Limited

RSDC Rajasthan State Data Centre, New IT Building, Jaipur

RVAT Rajasthan Value Added Tax

Services

Any subject matter of procurement other than goods or works and

includes physical, maintenance, professional, intellectual, consultancy and

advisory services or any service classified or declared as such by aprocuring entity and does not include appointment of any person made by

any procuring entity

Bidder (SP) The bidder supplying necessary hardware, software and services

SLA

Service Level Agreement is a negotiated agreement between two parties

wherein one is the customer and the other is the bidder. It is a service

contract where the level of service is formally defined. In practice, the term

SLA is sometimes used to refer to the contracted delivery time (of the

service) or performance.

State Government Government of Rajasthan (GoR)

State Public

Procurement Portalhttp://sppp.raj.nic.in

STQC Standardisation Testing and Quality Certification, Govt. of India

Subject Matter of Any item of procurement whether in the form of goods, services or works

http://sppp.raj.nic.in/http://sppp.raj.nic.in/

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Procurement

TIN Tax Identification Number

TPA Third Party Auditors

UASL Unified Access Service Licence

VAT/ CenVAT Value Added Tax/ Central VAT

WO/ PO Work Order/ Purchase Order

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1. INVITATION FOR BIDS (IFB) & NOTICE INVITING BID (NIB)

RISL invites e-bids from eligible bidders for Selection of System Integrator for upgradation,

Operations & Maintenance of Network infrastructure and ITC equipment installed at Yojana

Bhawan, Secretariat campus & other Rajasthan Sate Government buildings for a period of 3 Years.

Name & Address of the

Procuring Entity

Name: Managing Director, RISL

Address: RISL, YojanaBhawan Campus, TilakMarg,C-Scheme,

Jaipur (Rajasthan)

Name & Address of the

Project Officer In-charge

(POIC)

Name: Sh. Kuldeep Yadav

Designation: Analyst Cum Programmer(DD)

Address: First Floor, YojanaBhawan, C-Block, Tilak Marg, C-

Scheme, Jaipur-302005 (Rajasthan)

Email: [email protected]

Subject Matter of

Procurement

RFP for Selection of System Integrator for upgradation, Operations &

Maintenance of Network infrastructure and ITC equipment installed

at Yojana Bhawan, Secretariat campus & other Rajasthan Sate

Government buildings for a period of 3 Years.

Bid ProcedureSingle-stage Bidding: two part (envelop) open competitive e-Bid

procedure at http://eproc.rajasthan.gov.in

Bid Evaluation Criteria

(Selection Method)

Lowest evaluated technically responsive bidder shall be selected for

award of contract for each Package.

Websites for downloading

Bidding Document,

Corrigendum’s,

Addendums etc.

Websites: http://sppp.raj.nic.in, http://eproc.rajasthan.gov.in,

http://risl.rajasthan.gov.in, http://doitc.rajasthan.gov.in

Bidding document fee: Rs. 5000 (Rupees five thousand only) in

Cash/ Demand Draft in favour of “Managing Director, RISL”

payable at “Jaipur”.

RISL Processing Fee: Rs. 1000/- (Rupees One thousand only) in

Demand Draft in favour of “Managing Director, RISL” payable at

“Jaipur”.

Estimated Procurement

Cost Rs. 30 Crores (Rupees Thirty Crores only)

Bid Security and Mode of

Payment

Amount (INR): 60 Lacs.[2% of the estimated procurement cost,

0.5% for S.S.I. of Rajasthan, 1% for Sick Industries, other than

S.S.I., whose cases are pending with Board of Industrial &

Financial Reconstruction].

Mode of Payment: Banker’s Cheque or Demand Draft or Bank

Guarantee (in specified format), of a Scheduled Bank in favour of

“Managing Director, RISL” payable at “Jaipur”

Period of Sale of Bidding

Document (Start/ EndFrom 10.11.2015 to 14.12.2015 (up to 2:00 pm)

http://eproc.rajasthan.gov.in/http://sppp.raj.nic.in/http://eproc.rajasthan.gov.in/http://risl.rajasthan.gov.in/http://doitc.rajasthan.gov.in/http://doitc.rajasthan.gov.in/http://risl.rajasthan.gov.in/http://eproc.rajasthan.gov.in/http://sppp.raj.nic.in/http://eproc.rajasthan.gov.in/

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Date)

Date/ Time/ Place of Pre-

Bid Meeting

19.11.2015 (12:00 pm)

Place: RISL, Committee Room, YojanaBhawan Campus, Tilak Marg,C-Scheme, Jaipur (Rajasthan)

Pre-Bid response & Final

RFP upload on respective

websites

By 30.11.2015

Manner, Start/ End Date

for the submission of Bids

Manner: Online at e-Procurement website

(http://eproc.rajasthan.gov.in)

From 07.12.2015 to 14.12. 2015 (up to 3:00 pm)

Submission of Banker’s

Cheque/ Demand Draft for

Tender Fee,Bid Security,

and Processing Fee*

From 10.11.2015 to 14.12.2015 (up to 3:00 pm)

Date/ Time/ Place of

Technical Bid Opening

14.12.2015 (up to 04:00 pm)

Place: RISL, Committee Room, YojanaBhawan Campus, Tilak Marg,

C-Scheme, Jaipur (Rajasthan)

Date/ Time/ Place of

Financial Bid OpeningWill be intimated later to the Technically qualified bidders

Bid Validity90 days from the bid submission deadline

Note:

1) Bidder (authorised signatory) shall submit their offer on-line in Electronic formats both for

technical and financial proposal. However, DD for Tender Fees, RISL Processing Fees and Bid

Security should be submitted physically at the office of Tendering Authority as prescribed in NIB

and scanned copy of same should also be uploaded along with the technical Bid/ cover.

2) * In case, any of the bidders fails to physically submit the Banker’s Cheque/ Demand Draft for

Tender Fee, Bid Security, and RISL Processing Fee as per timelines mentioned in NIB, its Bid shall

not be accepted. The Banker’s Cheque/ Demand Draft for Bidding document fee and Bid Security

should be drawn in favour of “Secretary & Commissioner, DoIT&C” and the RISL Processing Fee

in favour of “Managing Director, RajCOMP Info Services Ltd.” payable at “Jaipur” from any

Scheduled Commercial Bank.

3) To participate in online bidding process, Bidders must procure a Digital Signature Certificate

(Type III) as per Information Technology Act-2000 using which they can digitally sign their

electronic bids. Bidders can procure the same from any CCA approved certifying agency, i.e. TCS,

Safecrypt,Ncode etc. Bidders who already have a valid Digital Signature Certificate (DSC) need

not procure a new DSC. Also, bidders must register on http://eproc.rajasthan.gov.in (bidders

already registered on http://eproc.rajasthan.gov.in before 30-09-2011 must register again).

4) DoIT&C will not be responsible for delay in online submission due to any reason. For this,

bidders are requested to upload the complete bid well advance in time so as to avoid 11th hourissues like slow speed; choking of web site due to heavy load or any other unforeseen problems.

http://eproc.rajasthan.gov.in/http://eproc.rajasthan.gov.in/

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5) Bidders are also advised to refer "Bidders Manual Kit" available at e-Procurement website

for further details about the e-Tendering process.

6) Training for the bidders on the usage of e-Tendering System (e-Procurement) is also being

arranged by DoIT&C on a regular basis. Bidders interested for training may contact e-Procurement Cell, DoIT&C for booking the training slot.

Contact No: 0141-4022688 (Help desk 10 am to 6 pm on all working days)

e-mail: [email protected]

Address : e-Procurement Cell, RISL, YojanaBhawan, Tilak Marg, C-Scheme, Jaipur

7) The procuring entity reserves the complete right to cancel the bid process and reject any or all of

the Bids.

8) No contractual obligation whatsoever shall arise from the bidding document/ bidding process

unless and until a formal contract is signed and executed between the procuring entity and the

successful bidder.

9) Procurement entity disclaims any factual/ or other errors in the bidding document (the onus ispurely on the individual bidders to verify such information) and the information provided therein

are intended only to help the bidders to prepare a logical bid-proposal.

10) The provisions of RTPPA Act 2012 and Rules thereto shall be applicable for this procurement.

Furthermore, in case of any inconsistency in any of the provisions of this bidding document with

the RTPP Act 2012 and Rules thereto, the later shall prevail.

Managing Director

mailto:[email protected]:[email protected]

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2. PROJECT PROFILE & BACKGROUND INFORMATION

2.1. Introduction

Government of Rajasthan has established a metropolitan area network (MAN) in 2005 covering

around 48 various offices located in Jaipur city under SECLAN project. Thereafter, in 2013, thenetwork has been extended to 33 District Collectorates, 240 Block Head Quarters and 3500

(approx.) offices located in these District/Block Headquarters under Rajasthan State Wide Area

Network (RajSWAN) project.

Presently, State Government is under implementation of multi-mode connectivity network upto

Gram Panchayat level under RajNET project in Rajasthan to cater voice, video and data services

under various categories of G2G, G2B and G2C services.

Government of Rajasthan, as part of its on-going Information Technology reforms and considering

the requirement of higher bandwidth, laying Optical fiber network between various government

buildings of Jaipur and other District Headquarters. It aims to utilize the benefits of InformationTechnology to bring about radical changes in the way various processes are carried out presently to

improve the Accountability, Transparency & Effectiveness in Government administration.

2.2. Project Objectives

The SecLAN-MAN connects not only all the buildings within the secretariat premises to the SDC at

Yojana Bhawan over a high-speed gigabit Ethernet backbone but also connect important

Government buildings outside the Secretariat through a mix of fiber optic / wireless / leased links

thereby providing 24x7 Internet facility through Internet leased line of 1 gbps NKN. The rough list of

Govt. buildings/offices covered under SecLAN-MAN is at Annexure-A.

The objective of SecLAN-MAN is to provide basic ITC & Networking infra for all e-governance

applications/project of GoR. It provides data, IP-voice, video conferencing, Wi-Fi and Internet

services to its users. It is required to ensure that the SecLAN-MAN should be functional on 24 x 7

basis.

Various kind of Networking & ITC equipment are installed in SecLAN-MAN to provide 24 x 7 basis

connectivity. These equipment are the most important equipment as these are being used to access

various central applications hosted at SDC.

Criticality: It can easily be understood form the scenario as portrayed above that Networking & ITC

equipment are very critical equipment and need to functions without flaw all 24 hours a day round

the year. It is very difficult to afford down time of any of such equipment.

2.3. Brief Technical Solution Requirements

The solution proposed in the RFP is broadly divided into two components:

System Integration Component: Up gradation of IT and Non‐IT Infrastructure installed under

Rajasthan State government buildings (Annexure-A).

Operations & Maintenance Component: O&M of IT and Non‐IT Infrastructure installed underRajasthan State government buildings (Annexure-A).

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3. PRE-QUALIFICATION / ELIGIBILITY CRITERIA

3.1 A bidder participating in the procurement process shall possess the following minimum pre-

qualification/ eligibility criteria

S.No. Basic

Requirement

Specific Requirements Documents Required

1. Legal Entity A) The bidder should be a Proprietorship firm

duly registered either under the Rajasthan

Shops & Commercial Establishments Act,1958 or any other Act of State/ Union, as

applicable for dealing in the subject matter of

procurement (Note: A self-certified

declaration regarding the non-applicability of

registration to any Act should be submitted

by the bidder)

OR

B) A company registered under Indian

Companies Act, 1956

OR

C) A partnership firm registered under Indian

Partnership Act, 1932.

- Copy of valid

Registration Certificates

- Copy of Certificates of

incorporation

2. Financial

Turnover from

IT/ITeS/

Telecom

Services

Average Annual Turnover from

IT/ITeS/Telecom services during last three

financial years, i.e., from 2012-13 to 2014-15

(as per the last published audited balance

sheets) of the bidder, should be Rs. 90 crores.

CA Certificate with CA’s

Registration Number &

Seal

AND

As per Annexure-12

3. Financial: Net

Worth

The net worth of the Bidder in the last three

financial year, i.e. from 2012-13 to 2014-15

(as per the last published audited balance

CA Certificate with CA’s

Registration Number &

Seal

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sheets), should be ‘Positive’ in each financial

year. PSUs fully owned by State/ Central

Government are exempted.

4.

Technical

Capability

The bidder should have experience of setting

up WAN (Wide Area Network) / MAN

(Metropolitan Area Network) project or Data

Center of at least 300 Network Nodes and

carrying out O&M for at least one year. This

experience should be within last four years

ending 31st

Mar 2015.

As per Annexure-20

AND

Work Completion

Certificates from the

client;

OR

Copies of work orderand the client certificate

for satisfactory

completion of project.

5. Tax

registration

and clearance

The Sole bidder/ should have a registered

number of:

i. VAT/ CST where his business is located

ii. Service Tax

iii. Income Tax / Pan number.

The bidder should have cleared his VAT/ CST

dues up to 31st

March 2015 to the

Government.

Note: The benefit of price preference to the

extent of amount equivalent to RVAT in the

bid evaluation shall be provided as per the

clause 5(16) of RFP. RVAT benefit shall be

provided to only those bidders who are

registered for RVAT at the time of submission

of bid else the bid shall be considered with

CST component only.

Copies of relevant

certificates of

registration

VAT/ CST clearance

certificate from the

Commercial Taxes

Officer of the Circle

concerned

6. Certification The bidder at the time of bidding, should

have following Valid certification:

1. ISO 9001:2008

2. ISO 27001:2013

Copy of a valid

certificate

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3. ISO 20000

7. OEM

Qualification

The OEM must be a registered company

/office in India for last five financial years.

AND

The OEM must have service centre in India

Copy of valid

Registration Certificates

under Indian Companies

Act, 1956

AND

Copy of list of

operational authorized

service centre in India

duly signed and sealed

by authorized signatory

of OEM.

9. Mandatory

Undertaking

Bidder should: -

a) not be insolvent, in receivership, bankrupt

or being wound up, not have its affairs

administered by a court or a judicial

officer, not have its business activities

suspended and must not be the subject of

legal proceedings for any of the foregoing

reasons;

b) not have, and their directors and officers

not have, been convicted of any criminal

offence related to their professional

conduct or the making of false statements

or misrepresentations as to their

qualifications to enter into a procurementcontract within a period of three years

preceding the commencement of the

procurement process, or not have been

otherwise disqualified pursuant to

debarment proceedings;

c) not have a conflict of interest in the

procurement in question as specified in

the bidding document.

d) Comply with the code of integrity as

specified in the bidding document.

A Self Certified letter as

per Annexure-14: Self-

Declaration

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10. Mandatory

Requisites

The Bidder should have Manufacturers’

authorization and a direct back-to-back

support agreement with the OEM for the

equipment’s included in the proposed

solution.

And

All the proposed equipment should not be

declared End‐of‐Support by the OEMs for next

5 years from the date of bid submission.

OR

The Bidder must be a manufacturer,

distributor or bona-fide dealer of equipment’s

included in the proposed solution and furnish

necessary proof for the same in the specified

format.

And

All the proposed equipment should not be

declared End‐of‐Support by the OEMs for next

5 years from the date of bid submission.

The Bidder must attach

Authorization

Certificates for all the

quoted products as per

Annexure-18.

Where applicable, proof

of authorization by the

manufacturer or

country distributor in

India, shall be enclosed

as per Annexure-19:

MAF

The OEM undertaking

letter should be

enclosed

11. Manpower

Strength of

Bidder

The bidder must have had at least 50

technical professionals (Diploma/ Degree

holder in Engineering) on roll in each year

during last three financial year from 2011-12

to 2013-14.

CS Certificate with CS’s

Registration Number/

Seal

OR

Letter from HR of the

firm duly signed and

sealed of the firm.

Note: OEM of All type of Switches shall authorize only one SI to participate in the bid, more than

one bid from same OEM of switches will be treated as disqualified.

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4. SCOPE OF WORK, DELIVERABLES & TIMELINES

4.1 Details of work (SoW)

The scope of work under this RFP is broadly divided into two components:

Facility Management Services for ITC & Networking euipment/items and related services

mentioned in Table-1 & Table-2 of Annexure- 1.

System Integration: The bidder is required to Supply, Install, and Commission, integrates and

upgrade network devices under network Infrastructure as per the specifications mentioned

in the Bid document. The old devices should be recovered and deposited to RISL/DoIT&C

which can be used further as and when required. The bidder shall ensure the seamless

integration and interoperability with existing installed SecLAN and SDC infrastructure and

shall provide declaration on seamless integration. Uplink connectivity of the network should

be upgraded to 10Gbps using the devices being supplied under this RFP.

The bidder shall provide Facility Management Services (FMS)/Comprehensive Maintenance

Services including day-to-day operations of SecLAN/SDC Items/services mentioned in Table-

1 & Table-2 of Annexure- 1 for entire project period. Bidder shall also ensure uptime of all

the equipment, services and network including links to external networks like RajSWAN,

NKN, Nic-Net, RSDC, RajNET or any other network govt. may deploy in future, as per the SLA

requirements as mentioned in tender document.

Comprehensive Onsite Maintenance with spare parts for equipment

Bidders are required to provide the Comprehensive Onsite Maintenance with spare parts for

all equipment as highlighted in the table-1 & 2 of annexure-1 and to maintain the required

SLA. The details of the work to be undertaken are as follows:

Repairing of defective parts/components. Replacement of parts/components beyond repair with parts/components of same or

better specifications ensuring compatibility.

Providing suitable standby for parts/components with same or better specifications

till the time the original part/component if repaired or replaced so that daily

business is not affected.

The IT infrastructure covered within the scope of work (FMS/AMC) are mentioned at

Annexure- 1 and includes various PCs, Printers, IP Phones, Wifi devices, Networking Devices,

Leased Lines, OFC Cables, LAN Cables, IOs, racks, UPS, assemblies, I-pads and other active

and passive components constituting the IT assets of the purchaser under SecLAN/SDC

project. The network backbone and IT euipment installed at Secretariat, Department of IT &

C and other Office buildings of the Government of Rajasthan, who needs to access the ITservices from State Data Center at Yojana Bhawan either using the SecLAN or is on leased

lines or those offices whose IT systems are maintained by DoIT&C are all included in the

scope of work. FMS shall covers the SoW of Fibre splicing, new LAN cabling and fibre patch

cord, LAN and IO port punching as and when required by the RISL.

RISL will provide the HP open view NMS/EMS tool of RajNET project for

monitoring/maintenance of the network infrastructure. The details of the tools are given in

Table 3 of Annexure-1. The successful bidders will be coordinate to get the deployed devices

integrated in the RajNET Helpdesk system to provide the proper reporting/monitoring of call

resolutions for managing the devices and adhere the SLAs of the RFP. To fulfil this

requirement, successful bidder is required to deploy the HP EMS/NMS experiencedresources.

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The successful bidder shall do the followings activities:

4.2 Site Survey, installation and commissioning of supplied Network Infrastructure.

The bidder has to study the existing network topologies & policies and conduct a GAP

analysis. The same setup is required to be reconfigured/enhanced at the new network

infrastructure after considering the required gaps for up gradation to support 10Gbps

network infrastructure.

The details of Switches deployed under SecLAN network with make & model are given in

Table 1 & 2 Annexure -1 and list of tentative locations can be referred from Table 4 of

Annexure 1.

The tentative details of the New switches and Security equipment to be procured under this

RFP are given in Table A of Annexure -1 in BOQ section and Bidder have to offer the product

warranty of 3 years from the date of GO-LIVE. Successful bidder will be responsible for the

migration of all components under this project to IPV6 as and when required.

a) System Integration Component:

Upgradation of Network Infrastructure and Backbone of the network should be

upgraded to 10Gbps.

b) Operation & Maintenance (O&M), Facility Management Services (FMS),

Comprehensive Maintenance Services:

The Successful bidder shall be responsible for the overall management of the IT and

Non‐IT Infrastructure and enabling infrastructure maintenance services, facility

management services at all SecLAN locations to ensure the adherence of SLAs. The

bidder shall provide comprehensive maintenance for the existing infrastructure as

highlighted in the respective tables of the Annexure A. The selected bidder is not

required to provide comprehensive maitenance/AMC of the new devices. Also, the

selected bidders are required to work on the tool as per the capability of the RajNET

NMS/EMS tool. If something extra functionality is required, bidder shall include the

same.

c) Centralized ITIL Aligned IT Service Desk:

a) The bidder shall be required to setup Service Desk for Network Operations Center. It

will be the central mechanism for NOC staff to track and respond to requests and

problems logged by end users and also work upon other NOC functions. Thus, it is

expected that the proposed Service Desk is well aligned to maximum number of ITIL

processes such as the tickets assigned to the service desk are attended as defined inthe SLA.

b) Dashboard Reporting: The bidder shall coordinate with RajNET NoC/EMS team to

provide required reports to RISL.

c) Problem Resolution and Sign‐Off: Network users would report any network related

problem through online web based application, Helpdesk interface or by calling the

Centralized Helpdesk number. The severity of the call will be automatically decided

according to the Helpdesk Severity Matrix detailed in the SLA section. The Bidder will

keep track of Helpdesk performance. This online report would contain:

Trouble Ticket Number as generated in the Online System

Time at which the problem was logged Problem Description

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Customer Details – Contact and Location

Helpdesk Engineer

Problem Resolution Time

Cause of pro

blem Feedback

Once ticket gets resolved, then engineer will take signoff from the client via support

portal/Resolution Report and update the same on support portal. Users shall escalate it

further if they are not satisfied with the services.

5. Facility Management Services and Helpdesk

To maintain such large infrastructure effectively without any interruptions to IT services (24

x 7 availability of IT infrastructure) to users, Successful bidder is required to provide

following Services for entire contract period:

a) Preventive Maintenance Services:

The Successful bidder shall provide preventive maintenance services for all the euipment

at least once in every quarter. The preventive maintenance shall include :

Conduct inspection (check for loose contacts in the cable and connections

etc.), testing, satisfactory execution of diagnostics and necessary repairing of

equipment.

Cleaning and removal of dust and dirt from the interior and exterior of the

equipment.

Selected bidder shall intimate and take approval from purchaser before

carrying out preventive maintenance activity.

b) Corrective Maintenance Services

The Successful bidder shall provide corrective maintenance services for all the euipment

as and when required during entire project period to meet the SLA requirements. The

corrective maintenance shall cover:

Troubleshooting of problems related to the euipment/Network/Services and

rectification of the same.

Repairing of defective parts/components.

Replacement of parts/components beyond repair with parts/components of

same or better specifications ensuring compatibility without any additional

cost.

Providing suitable standby for parts/components with same or better

specifications till the time the original part/component if repaired or

replaced so that daily business is not affected. The Maintenance support for

euipment shall include all passive components including, screws, clamp,

fasteners, ties anchors, supports, ground strips, wires, fiber connecting kits,

gears, spares, power-cables, Network cables etc.

Documentation of problems, isolation, cause and rectification procedures

for building knowledge base for the known problems.

c) Asset Management ServicesThe Successful bidder shall be required to get the database of all IT assets populated in

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the RajNET EMS/NoC:

Information like serial numbers, licensing, warranty and AMC details, place

of installation of each equipment etc.

Software inventory with information such as Licenses, Version Numbers and

Registration Details Record of installation and removal of any equipment and inform

RISL/DoIT&C even if it is temporary.

The Successful bidder shall be required to register all software ( in case not

registered) with respective OEMs

The Successful bidder shall be required to perform software license

management and notify RISL/DoIT&C on licensing contract renewal.

d) Configuration and reconfiguration of euipment/network/services

The Successful bidder shall be responsible for configuration/re-configuration

of all the euipment/services as and when required.

The Successful bidder shall maintain a record of hardware and software

configurations of all euipment including the details of different policies

implemented on the devices such as VLAN configurations, access control

lists, routing filters, clustering details etc. Successful bidder shall keep

regular backups of soft copies of the configurations of each of the devices

mentioned above.

The Successful bidder shall define change management procedures to

ensure that no unwarranted changes are carried out on the network &

security devices. All the changes must be formally approved by the Service

provider’s designated team leaders and recorded.

The Successful bidder shall do proper version management of these

configurations as the configurations may be changed from time to time. This

is required to ascertain changes made to these configurations at different

stages as well as have functional configurations.

The Successful bidder shall ensure that these configurations are not

accessible in general and must be kept confidential with the Purchaser and

project manager.

e) Vendor Management Services

The Successful bidder shall coordinate with external vendors for upkeep of euipment to

meet the SLA and shall liaison with respective vendors/OEMs for repairs/replacement of

items. To perform this activity, the Successful bidder shall do the following: Maintain equipment/service wise database of the various vendors and

service providers with details like contact person, telephone numbers,

escalation matrix, response time and resolution time commitments etc.

Log and escalate the calls with respective vendors/OEM/service providers

and coordinate with them to get the equipment repaired/problems

resolved.

f) Network Management Services

The scope of work under network management services would include:

Configuration/Reconfiguration and Management of various policies likeSecurity policies, Access policy, IP Policy, routing policy, firewall policies as

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per ISO requirements for providing accessibility between external links in co-

ordination with respective vendors including but not limited to

opening/closing of specific ports on network devices etc.

Performance tuning to ensure resilient performance, reliability and high

availability of the euipment/network/services. Opening/closing of specific ports on network devices.

Daily monitoring of LAN & WAN, manual testing, troubleshooting and

reporting including the following:

Monitor the availability of links and their utilisation to various departments

and buildings and take corrective action where required.

Management and maintenance of internet bandwidth / links provided by

NKN and Other ISPs.

Monitor the critical errors in switches and routers and do necessary fault

isolation.

Collect the data flow on basis of time, interface, IP address, application wise

for traffic analysis. Sending alerts to concerned people regarding critical errors.

Integration and management of New LAN Segments with SecLAN Network

when ever any new network segment is established by GoR under SecLAN

project.

g) Virus Management Services

The Successful bidder shall provide an effective control mechanism for virus

control on the network, desktops and server. Successful bidder shall

establish proper procedures to contain a virus outbreak and shall enforce

the same on every such instance.

On virus out-break, Successful bidder team shall provide proper guidance tothe users and shall take corrective measure to resolve such virus problems.

Any up-gradation of software such as antivirus signatures etc. in SecLAN

shall be the responsibility of the Successful bidder during the entire period

of FMS. Successful bidder shall enforce proper update/upgrade

management e.g., for desktops there should be no manual distribution of

update signatures, updates should be managed from a central virus

management server.

The Successful bidder has to ensure that all the euipment remain

virus/worm free. The servers and desktops shall be protected and safe

guarded against viruses/worms, unauthorized access, spamming etc. The

selected bidder shall maintain, at all times, an updated anti-virus signaturedatabase.

h) End User Support Services

The Successful bidder shall be responsible for providing operational, up-

gradation as well as corrective services to the users for desktop/operating

systems and network/IP phones.

The Successful bidder shall resolve Network and other service related

problems of all the euipment installed with end user.

The Successful bidder shall remove viruses from the user desktops in the

event of virus out break and ensure that virus signatures are automatically

updated on the desktop.

The Successful bidder shall be required to install IP phones/Desktops etc.

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i) Backup & Recovery Management Services

The network team shall be responsible for syslog backup/switches

configuration backup.

Successful bidder shall ensure periodic backups of all the desktops/Laptops

as per policy guidelines issued by the RISL.

The Successful bidder shall restore the backups as and when required.

Successful bidder shall be responsible for proper housing of the backup for

identification and retrieval.

Successful bidder shall provide MIS reports such as weekly on backup and

restoration logs.

j) Help Desk Support

The Successful bidder shall provide 24 x 7 help desk support from State

Data Centre to all network Users of this project. For this purpose the Successful bidder shall deploy ITIL Compliant helpdesk

tools at State Data Centre at no extra cost, if required in addition to RajNET

EMS/NoC.

The Successful bidder shall provide various services to different users on

demand basis as and when required as mentioned in RFP. The request

would be made on help desk by the user and Successful bidder shall get

approval from the officer in charge of SecLAN / SDC project as designated by

the purchaser. The resolution time for such services would be mutually

decided by the designated Officer In charge and Successful bidder. The log

of all such requests with date and time of request and its resolution time

shall be maintained by Successful bidder.

The indicative list of such services are as:

Change Request for opening/closing of a Port on device

Request for FTP rights

Request for Internet Access

Request for DNS Entry

Request for uploading of Web Site/Applications/Databases

Request for Installation of IP Phones

Change request for Routing Policies Change Request for Firewall Policy etc.

Any other activity related to device configuration/maintenance.

k) Management of Internet Leased Lines and Point to Point Leased Lines

The Successful bidder shall be responsible for management of existing

Internet Bandwidth /point to point leased lines with respect to

configuration/reconfiguration, integration.

Co-ordination with bandwidth service providers for maintaining the uptime

of the internet and point to point leased links.

The Successful bidder shall also be responsible forconfiguration/reconfiguration, integration and management of additional

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Internet Bandwidth procured by the purchaser during entire contract

period.

The Successful bidder shall allow/deny internet access to network users.

The Successful bidder shall manage internet bandwidth on Proxy Services by

routing http request of a particular IP pool to a specific Proxy Server.

l) Management of external Links with NKN/NIC-Net/RajSWAN/RajNET networks

The existing SecLAN Network is integrated with National Network of NIC i.e.

Nic-Net, National Knowledge Network(NKN) and Rajasthan State Data

Centre. The SecLAN network would also be integrated with upcoming

RajNET network.

The Successful bidder shall be responsible for configuration/re-configuration

of the SecLAN links connecting Nic-Net, Rajasthan State Data Centre, RajNET

and RajSWAN as per the policy guidelines time to time issued by the

purchaser.

The Successful bidder shall also be responsible to co-ordinate with NIC,

RajNET and RajSWAN Operator for seam less integration of SecLAN with

above networks while configuration/.reconfiguration of SecLAN network.

The Successful bidder shall make necessary changes in the routing/access

policies on the request.

m) Security Administration and Management Services

The activities to be carried out under security administration shall include:

Addressing the ongoing needs of security management including, but not

limited to, monitoring of various devices / tools such as firewall, intrusion

protection, content filtering and blocking, virus protection, and vulnerabilityprotection through implementation of proper patches and rules.

Maintaining an updated knowledge base of all the published security

vulnerabilities and virus threats.

Ensuring that patches/workarounds for identified vulnerabilities are patched

/ blocked immediately.

Respond to security breaches or other security incidents and coordinate

with respective OEM in case of a new threat, to ensure that workaround /

patch is made available for the same.

Provide a well-designed access management process, ensuring security of

physical and digital assets, data and network security, backup and recovery

etc. Maintenance and management of security devices, including, but not limited

to maintaining firewall services to restrict network protocols and traffic,

detecting intrusions or unauthorized access to networks, systems, services,

applications or data, protecting email gateways, firewalls, servers from

viruses.

Ensuring that the IT security policy is maintained and updates to the same

are made regularly as per ISO 27001:2013, ISO 20000 guidelines.

Access Control Management

Audit Trail and Log Analysis

Establishing and monitoring access control

Operating system hardening.

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Quarterly (or as required by the RISL) review of domain level rights and

privileges.

Modifying access permissions of existing security policies on existing

firewall.

IOS up gradation of the firewall & IPS with DDoS devices. Signature update for IPS with DDoS device.

Configuration backup for all security devices.

Syslog server configuration & management including review of logs.

Managing / monitoring the IDS/IPS tool and policies.

Adding new access permissions on security policies on existing firewall.

Changing network address translation rules of existing security policies on

the firewall.

Adding new network address translation rules on security policies on

existing firewall.

Diagnosis and resolving problems related to firewall, IDS /IPS .

Periodic / critical reporting to the RISL based on Firewall / IDS / IPS activities/ logs

Managing configuration and security of Demilitarized Zone (DMZ) Alert /

advise the RISL about any possible attack / hacking of services, unauthorized

access / attempt by internal or external persons etc.

Implementation of IT security policies as per the best industry standards.

Resolution and restoration of services in case of any possible attack and

necessary disaster management.

Shutdown of critical services to prevent attack (internal or external).

Advise the RISL in improving network/data centre security to protect the

critical data / information from both internal and external persons/attack.

CPU, Memory and Traffic status of security devices. IPS sensor health and signature events.

Event and correlation.

Configuration: Addition / deletion of policies, objects, access rules, NAT

rules, routing etc. based on the RISL requirements.

IPv6 configuration.

Reporting to the Bank on daily basis about the threats observed and action

taken.

Change Request (CR) Management Services

Application Security Assessment

Vulnerability Assessment of the critical servers and network devices

Penetration testing of the systems and networks (External and Internal) System Performance Testing/ Monitoring

Review and Assessment of Security Policies

4.3 Roles & Responsibilities-

The successful bidder shall depute adequate skilled resources to ensure that the

implementation and commissioning activities are carried out on schedule.

The successful bidder shall submit a detailed test plan and test cases for each

solution, that will be used to carry out the UAT (user acceptance test.

As part of the project completion documentation, the bidder shall submit the

documentation, which should at least contain.

As implemented configurations.

As implemented architecture and topology diagrams.

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Standard operating procedures for administration of the installed devices.

Project Management Plan.

Project Schedule.

Process documentation – updating the documents for current processes and

preparation for the newly introduced processes, if any.

User requirement: Document for newly introduced processes, if any. Existing

documents shall have to be updated in case of requirements change.

The successful bidder shall have to submit certain key deliverables which are

mentioned hereunder at given frequency.

The formats for all the reports shall be prepared by the selected bidder and

submitted to the purchaser for approval. The reports submitted by the TSP should

strictly be in the approved format only which, if required, may be revised from time

to time.

The quarterly payment shall be made only after receipt of deliverables which have

to be submitted on quarterly basis.

Project Handover: The selected bidder shall have to handover the project to

RISL/GoR/authorised agency after three years. The bidder shall provide reasonable

access to RISL/GoR/authorised agency and facilitate to understand the methods of

delivery of the services employed by the them and to assist appropriate knowledge

transfer.

4.4 Project Deliverables, Milestones & Time Schedule

Sr.

No.

Project Activity /Scope

of Work

Deliverables

(Reports/Docs./Infra)

Frequency Time Lines

(From issue of

Work Order)1 Network Study and

finalization of

Deployment

architecture

Submission of detailed

study should includes

Network diagram, network

Policies, Exsiting IP

Schemas, Existing Network

configurations.

Once T+ 3 weeks

2 Submission of Project

Plan

Detailing each task with

target date and assigned

resource persons including

the plan for migration of

existing infrastructurefrom 1G to 10G, logical

network architecture with

IPV4 and IPV6

configurations and

installation of all supplied

items and integration with

existing infrastructure.

Once T+ 4 weeks

3 Delivery of Hardware Supply & delivery of

Network & Security

equipment at specified

locations

Once T+ 8 weeks

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Sr.

No.


of Work

Deliverables



(From issue of

Work Order)

4 Installation and

configuration

Installation and

configuration of supplied

equipment.

Once T+12 Weeks

5 Asset Management

Services and Software

Inventory

List of Hardware/Software

with all details as

mentioned in Scope of

Work under Asset

Management Services

clause. Details of software

licenses with renewal date

Once T+13 Weeks

6 Install, Move, Add,

Change Report (IMAC)

Details of Hardware

Equipment

Quarterly

7 Preventive Maintenance

Reports

Equipment wise and date

wise list of hardware for

which preventive

maintenance was

undertaken during quarter

with copy of call report.

8 Corrective Maintenance

Reports

Equipment wise and date

wise detailed and MIS

reports of corrective

maintenance services

provided during the

quarter.

9

Configuration and

reconfiguration/

rollback of euipment /

network / services

Configuration document

(latest) for selected

equipment/software, as

may be finalized by RISL as

per approved format.

10 Vendor Management

Report

Date wise details of calls

logged with external

vendor and their

resolution time in order to

monitor compliance with

the SLA signed with the

respective vendor, if any.

11 Network Management

Report

Network up time report of

all network devices and

network connectivity links/

leased lines.

12 Backup and recovery

services

Syslog backup/switches

configuration backup.

Exception report along

with related logs.

13 Help Desk Support Detailed SLA compliance

report and logs

Quarterly

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Sr.

No.


of Work

Deliverables



(From issue of

Work Order)

problems, Risk

Assessment, Risk

Management and Risk

treatment Report,

Exception Reports.

* T is the date of issuing work order.

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5. INSTRUCTION TO BIDDERS (ITB)

5.1. Sale of Bidding/ Tender Document

a) The sale of bidding documents shall be commenced from the date as mentioned in NoticeInviting Bids (NIB). The complete bidding document shall also be placed on the State Public

Procurement Portal, e-Procurement portal and RISL/DoIT&C website. The prospective

bidders shall be permitted to download the bidding document from the websites and pay

its price as mentioned in NIB to the procuring entity.

b) The bidding documents shall be made available to any prospective bidder who pays the

price as specified in NIB.

c) Bidding documents purchased by Principal of any concern may be used by its authorised

sole selling agents/ marketing agents/ distributors/ sub-distributors and authorised dealers

or vice versa.

5.2. Pre-bid Meeting/ Clarifications

a) A pre-bid conference is also scheduled by the procuring entity as per the details mentioned

in the NIB and to clarify doubts of potential bidders in respect of the procurement and the

records of such conference shall be published on the respective websites.

b) Prospective bidders/ firms, who have deposited the prescribed tender fee to the RISL as

specified in NIB, are allowed to attend the pre-bid conference/ meeting and submit their

pre-bid queries only in the specified format (Annexure-4) and schedule.

c) The period within which the bidders may seek clarifications under (b) above and the period

within which the procuring entity shall respond to such requests for clarifications shall be asunder: - a. Last date of submitting clarifications requests by the bidder: As per NIB b.

Response to clarifications by procuring entity: As specified in NIB

d) The minutes and response, if any, shall be provided promptly to all bidders to which the

procuring entity provided the bidding documents, so as to enable those bidders to take

minutes into account in preparing their bids, and shall be published on the respective

websites.

e) Publishing of any clarification on the respective website shall be deemed to have been

conveyed to all bidders in cases of non-availability of contact details of those bidders who

have purchased/ downloaded the tender document, postal delay, loss of clarification in

transit.

5.3. Changes in the Bidding Document

a) At any time, prior to the deadline for submission of Bids, the procuring entity may for any

reason, whether on its own initiative or as a result of a request for clarification by a bidder,

modify the bidding documents by issuing an addendum in accordance with the provisions

below.

b) In case, any modification is made to the bidding document or any clarification is issued

which materially affects the terms contained in the bidding document, the procuring entity

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shall publish such modification or clarification in the same manner as the publication of the

initial bidding document.

c) In case, a clarification or modification is issued to the bidding document, the procuring entity

may, prior to the last date for submission of Bids, extend such time limit in order to allowthe bidders sufficient time to take into account the clarification or modification, as the case

may be, while submitting their Bids.

d) Any bidder, who has submitted his Bid in response to the original invitation, shall have the

opportunity to modify or re-submit it, as the case may be, within the period of time

originally allotted or such extended time as may be allowed for submission of Bids, when

changes are made to the bidding document by the procuring entity: Provided that the Bid

last submitted or the Bid as modified by the bidder shall be considered for evaluation.

5.4. Period of Validity of Bidsa) Bids submitted by the bidders shall remain valid during the period specified in the NIB/

bidding document. A Bid valid for a shorter period shall be rejected by the procuring entity

as non-responsive Bid.

b) Prior to the expiry of the period of validity of Bids, the procuring entity, in exceptional

circumstances, may request the bidders to extend the bid validity period for an

additional specified period of time. A bidder may refuse the request and such refusal shall

be treated as withdrawal of Bid and in such circumstances bid security shall not be forfeited.

c) Bidders who agree to an extension of the period of validity of their Bids shall extend or get

extended the period of validity of bid securities submitted by them or submit new bidsecurities to cover the extended period of validity of their bids. A bidder whose bid security

is not extended, or that has not submitted a new bid security, is considered to have refused

the request to extend the period of validity of its Bid.

5.5. Format and Signing of Bids:

a) Bidders must submit their bids online at e-Procurement portal i.e.

http://eproc.rajasthan.gov.in.

b) All the documents uploaded should be digitally signed with the DSC of authorized signatory.

c) A single-stage two-part/ cover system shall be followed for the Bid: -

i. Technical Bid, including fee details, eligibility & technical documents

ii. Financial Bid

d) The Technical Bid shall consist of the following documents shall be uploaded in scanned PDF

format (Bidder’s are required to provide content list by filling relevant page no.’s in the bid

document being submitted as per the table given below): -

Sl. Documents Type Document Format

Page

1 Covering Letter –

Technical Bid

On bidder’s letter head duly signed by

authorized signatory (as per Annexure – 9)

Fee Details

http://eproc.rajasthan.gov.in/http://eproc.rajasthan.gov.in/

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2 Bidding document Fee

(Tender Fee)

Scanned copy of DD/ Banker’s Cheque/

Bank Guarantee/ Fee Receipt

3 Bid Security Scanned copy of DD/ Banker’s Cheque/

Bank Guarantee/ Fee Receipt

Eligibility Documents


Page

4 Tender Form As per Annexure-8

5 Bidder’s Authorization

Certificate along with a

copy of board resolution/Power of Attorney in

favour of person signing

the Letter of Authority

stating that the Authorized

signatory can sign the

bid/contract on behalf of

the firm

As per Annexure-5 and copy of Power of

Attorney/ Copy of board resolution

Page

No. Document Type & Format No.

All the documents mentioned in the “Eligibility Criteria”, in support of the eligibility as per the

format mentioned against the respective eligibility criteria clause.

6. Legal Entity

7. Financial Turnover from IT/ITeS/Telecom services

8. Financial: Net Worth

9. Technical Capability

10. Tax registration and clearance

Page

No.

Document Type & Format No.

11. Certification

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12. OEM Qualification

13. Mandatory Undertaking

14. Mandatory requisites

15. Manpower Strength of Bidder

Technical Documents


Page

16. BILL OF MATERIAL (BOM)

17. TECHNICAL SPECIFICATIONS

18. MANPOWER DEPLOYMENT

19. FINANCIAL BID COVER LETTER ONLY*

20. FINANCIAL CAPABILITIES

21. SELF-DECLARATION

22. UNDERTAKING ON AUTHENTICITY OF

EUIPMENT

23. CERTIFICATE OF CONFORMITY/ NO

DEVIATION

24. CERTIFICATE OF CONFORMITY/ NO

DEVIATION BY OEM

25. DECLARATION BY BIDDER FOR

AUTHORIZED SUPPLIER

26. MANUFACTURER’S AUTHORIZATION FORM

(MAF)

27. PROJECT REFERENCES FOR EXPERIENCE OF

BIDDER

28. COMPONENTS OFFERED – BOM

29. CERTIFICATE FOR EXEMPTION OF BID

SECURITY (ONLY IF ELIGIBLE AS PER RFP)

*Please note that only the “Covering Letter of Financial bid” needs to be submitted along with the

technical bid. Financial bid (commercials) needs to be submitted only on e-procurement website as

per the BoQ template.

e) Financial bid shall include the following documents: -


Page

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