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Ritz Carlton stanard

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  • 8/14/2019 Ritz Carlton stanard


    UNITED STATESCalifornia

    The Ritz-Carlton Residences, San FranciscoThe Residences at The Ritz-Carlton, Los Angeles

    ColoradoThe Ritz-Carlton Residences, VailThe Residential Suites at The Ritz-Carlton, Bachelor Gulch

    FloridaThe Residences at The Ritz-Carlton, Coconut GroveThe Residences, Estates & Villas at

    The Ritz-Carlton Golf Club & Spa, JupiterThe Residences at The Ritz-Carlton, SarasotaThe Tower Residences at The Ritz-Carlton, SarasotaThe Residences at The Ritz-Carlton, South Beach

    HawaiiThe Residences at Kapalua Bay

    IllinoisThe Ritz-Carlton Residences, Chicago, Magnificent Mile

    MarylandThe Ritz-Carlton Residences, Inner Harbor, Baltimore

    MassachusettsThe Residences at The Ritz-Carlton Towers, Boston Common

    New York50 Central Park South at The Ritz-Carlton, New YorkThe Residences at The Ritz-Carlton New York, Battery ParkThe Ritz-Carlton Residences, North Hills

    North CarolinaThe Ritz-Carlton Residences, Charlotte, Quail Hollow

    PennsylvaniaThe Residences at The Ritz-Carlton, Philadelphia

    TexasThe Residences at The Ritz-Carlton, Dallas

    VirginiaCreighton Farms

    Washington, D.C.The Residences at The Ritz-Carlton, GeorgetownThe Residences at The Ritz-Carlton, Washington, D.C.

    CanadaThe Residences at The Ritz-Carlton, Toronto


    The Abaco Club on Winding BayCayman Islands

    The Residences at The Ritz-Carlton, Grand CaymanTurks and Caicos

    The Island Villas at Molasses ReefWindward Islands

    The Residences at The Ritz-Carlton, St. Lucia


    The Ritz-Carlton Club a second homein The Ritz-Carlton tradition. A placewhere ladies and gentlemen serve ladiesand gentlemen. The singular delight ofenjoying the comfort and familiarity of ahome away from home combined withunmatched amenities of a carefree stayat a Ritz-Carlton Hotel.


    CaliforniaThe Ritz-Carlton Club & Residences, San Francisco (Opening 2007)The Ritz-Carlton Club & Residences, Highlands Lake Tahoe

    (Opening 2009)Colorado

    The Ritz-Carlton Club, Aspen HighlandsThe Ritz-Carlton Club, Bachelor Gulch

    FloridaThe Ritz-Carlton Club & Residence, South Beach (Opening 2009)The Ritz-Carlton Golf Club & Spa, Jupiter

    HawaiiThe Ritz-Carlton Club, Kapalua Bay (Opening 2008)

    U.S. Virgin IslandsThe Ritz-Carlton Club, St. Thomas

    THE RESIDENCES AT THE RITZ-CARLTONThe style and service of The Ritz-Carlton in an enclave ofcharm that you can call your own.

    In the heart of the worlds most picturesque citiesand resort destinations, The Ritz-Carlton redefines the conceptof an elegant lifestyle with the debut ofThe Residences. In addition to their spaciously proportionedcondominiums, owners will enjoy all the legendary amenities andservice points that have been a hallmark of The Ritz-Carltonfrom our very beginning:

    Dedicated Concierge Gourmet Dining Butler Service Prestige of living at The Ritz-Carlton

    Exceeding all your expectations, The Residences AtThe Ritz-Carlton introduces you to a new lifestyle of elegance.


    2004, The Ritz-Carlton Hotel Company, L.L.C. All rights reserved.

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    Half Moon BayLaguna NiguelLake Tahoe (Opening 2009)Marina del ReyPasadena (Los Angeles)San Francisco

    ColoradoBachelor GulchDenver (Opening 2007)

    FloridaAmelia Island

    Coconut GroveKey BiscayneNaplesNaples GolfOrlandoPalm BeachSarasotaSouth Beach

    GeorgiaAtlantaBuckheadLake Oconee

    HawaiiKapalua, Maui

    LouisianaNew OrleansNew Orleans(Maison Orleans)

    MassachusettsBostonBoston Common


    MissouriSt. Louis

    NevadaLake Las Vegas

    New York

    Battery ParkCentral ParkWestchester

    (Opening 2008)North Carolina

    Charlotte (Opening 2008)Ohio



    Dallas (Opening 2007)Virginia

    Pentagon CityTysons Corner

    Washington D.C.GeorgetownWashington D.C.



    Toronto (Opening 2009)


    Rose Island (Opening 2009)Cayman Islands

    Grand CaymanJamaica

    Montego BayMexico

    CancunPuerto Rico

    San JuanTurks & Caicos

    Molasses Reef(Opening 2008)

    Windward IslandsSt. Lucia (Opening 2009)

    U.S. Virgin IslandsSt. Thomas




    Beijing (Opening 2007)Beijing, Financial Street

    (Opening 2007)Guangzhou (Opening 2007)Hong KongKowloon, Hong Kong

    (Opening 2009)Sanya (Opening 2008)Shanghai

    Shanghai Pudong(Opening 2010)



    OsakaTokyo (Opening 2007)

    KoreaSeoulCountry Club Seoul

    MalaysiaKuala Lumpur





    PortugalPenha Longa (Lisbon)


    SpainBarcelonaCarratracaVilla Padierna




    Sharm El SheikhQatar

    DohaSharq Village & Spa

    United Arab EmiratesDubaiDubai InternationalFinancial Center

    (Opening 2008)Bahrain








    (County Wicklo

    Great things await those

    who set out for opportunity.Great things await those

    who set out for opportunity.

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    T he Ritz-Carlton journeyis one with a clear purposeand a strong foundation.

    VISIONSince 1983, our vision and our quest for excellence haveguided us. On this journey, you will discover the treasuresthat create The Ritz-Carlton Mystique and open the doorto a world of possibilities . . .

    CREDOThe Ritz-Carlton Hotel is a place where the genuine care andcomfort of our guests is our highest mission.

    We pledge to provide the finest personal service and facilitiesfor our guests who will always enjoy a warm, relaxed yetrefined ambience.

    The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs ofour guests.

    This Credo is the principal belief of our company. It isknown, owned, and energized by the Ladies and

    Gentlemen of The Ritz-Carlton, and because it isembraced by all, we are able to provide our guests withthe exceptional service that has earned us all the majorawards the hospitality industry can bestow. In addition,The Ritz-Carlton is the only service company to haveever been twice awarded The Malcolm Baldrige NationalQuality Award by the United States Department ofCommerce.

    THE EMPLOYEE PROMISEAt The Ritz-Carlton, ourLadies and Gentlemen arethe most importantresource in our servicecommitment to our guests.

    By applying the principlesof trust, honesty, respect,integrity and commitment,we nurture and maximizetalent to the benefit ofeach individual and thecompany.

    The Ritz-Carlton fostersa work environment wherediversity is valued, qualityof life is enhanced,individual aspirationsare fulfilled, andThe Ritz-Carlton

    mystique is strengthened.

    The Employee Promise is the assurance thatThe Ritz-Carlton work environment will be one in whicheach individual feels valued, well-equipped and motivatedto support the goals of the company. It represents ourcommitment to every employees talents, rights andaspirations.

    With your bags packed full ofThe Ritz-Carlton treasures, you are readyto take advantage of all the training anddevelopment opportunities available to you . . . We are Ladies and Gentlemen

    serving Ladies and Gentlemen.As service professionals we treat each other with respectand dignity. This is what makes us different. This is thebasis of all our interactions with our guests and each otherThe company views each of us as a Lady or Gentleman,equal and worthy of the respect we give others.

    T he Ritz-Carlton journeyis one with a clear purposeand a strong foundation.

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    LEADERSHIP The training I received from the companyfrom when I started as a line employee, thenon to a manager, department head and nowdivisional head, was exceptional!

    EB MBYEFrom Utility Steward toFood & Beverage Director

    GROWTHThe Ritz-Carlton encourages employees to strive for

    continual personal and professional development. Asexpressed in The Employee Promise, The Ritz-Carltonfosters a work environment where diversity is valued,quality of life is enhanced, individual aspirations arefulfilled, and The Ritz-Carlton mystique is strengthened.Each hotel has a Director of Training and OrganizationalEffectiveness who is responsible for ensuring employeesreceive the education they need for career development.The Director of Training conducts numerous classesthroughout the year such as Guest Loyalty OpportunityWorkshop and Diversity Awareness.

    THE RITZ-CARLTONLEADERSHIP CENTERThe learning never stops! All new and promoted leaderswith the organization attend a two-day leadershiporientation at the corporate office in Chevy Chase,Maryland. The course introduces and reinforces the valuesand philosophy of the company. To encourage thedevelopment and effectiveness of their leadership abilities,participants receive interactive training in the followingareas:

    Enlivening The Gold Standards The Role of a Leader Total Quality Management and Effectively Applying

    Quality Tools Creating a Ritz-Carlton Environment Basic Principles in Business Management Creativity in theWorkplace Developing a Personal Mission Statement

    If you choose to embark on The Ritz-Carltonjourney, you will not only discover a New Worldof opportunities but also . . . the World.

    Now that you have uncovered the many treasuresand training opportunities available, you can realizeall the benefits and recognition that are part of beinga Ritz-Carlton employee . . .

    Imagine a company that provides 310 hours of training forits employees in their first year. We believe strongly in thevalue of training and the impact it can have on you andour guests. As a new employee of The Ritz-Carlton, youare paired with a Departmental Trainer who will sharewith you the knowledge, skills and standards necessary tobe certified in your position. After you have successfullycompleted Training Certification, you will feel confidentin providing excellent service to our guests. This is not aone-time event. Each year you will be re-certified in

    your position.

    ELIZABETH MULLINS Vice President &Area General ManagerElizabeth started her career as a CorporateManagement Trainee. She then heldprogressively challenging positions globallyincluding: Front Office Manager, Director ofHousekeeping, Guest Services, Reservations as well asExecutive Assistant Manager, Rooms Division andDirector of Operations. Elizabeth has been a GeneralManager at three Ritz-Carlton hotels prior to her currentrole with oversight over four properties.

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    The Ritz-Carlton Hotel Company, L.L.C. considers thehealth and well-being of its employees to be one of itshighest priorities. We are pleased to offer a competitivebenefits package with an array of benefits designed to meetthe needs of todays changing workforce.

    The following is a list of benefits The Ritz-Carlton offers:

    (Benefits may vary slightly by location). Competitive Wages Promotions/Transfers Career Development Programs Three Days of Orientation On-the-Job Training Well-Tailored Uniforms Employee Recognition Program Medical, Pharmacy, Dental and Vision Insurance

    Coverage Life and Accidental Death & Dismemberment Insurance Short and Long Term Disability

    Health Care and Family Care Spending Accounts Domestic Partner Benefits Vacation, Sick and Holiday Pay Leave of Absence Bereavement Leave Jury Duty Retirement/401(k) Plan Employee Stock Purchase Plan Credit Union Employee Assistance Program Business Integrity Line Educational Assistance Program Employee Discounts: hotel rooms, food & beverage and

    retail items Employee Duty Meals

    For more information on The Ritz-Carlton benefits package,please contact our Human Resources offices.


    RECOGNITIONWe are proud of the Mobil Five Star and AAA Five-Diamond Awards we have received over the years, and weknow it could not have been done without Five-Staremployees. Therefore, each year in every hotel, fouroutstanding employees are chosen to be a part of ourAnnual Five-Star Team.

    I began my career with The Ritz-Carlton Hotel Company,L.L.C. twelve years ago as a Banquet Houseperson at thefabulous Ritz-Carlton, Naples. Looking back, I could nothave imagined that I would have had such a long, productiveand successful career. It is refreshing towork for a company that cares as muchabout its employees as it does itscustomers.

    MARIO DONESCorporate Director of Training andOrganizational Effectiveness

    What does it mean to be the BEST of the BEST?

    Just take a look at what the winners receive and youllunderstand:

    Five compli-mentary nights ata Ritz-Carltonhotel of yourchoice

    Five hundreddollars to spend

    Round trip airfarefor two

    We hope this exploration into The Ritz-Carlton worldwill lead you to one of our many locations we refer to ashome. To find out more about The Ritz-Carlton Hotel

    Company, please log on to our web site:www.ritzcarlton.com

    You can apply on line for the position you are interestedin or via fax or mail. All human resources contact

    details may be found on our web site.

    Welcome toThe Ritz-Carlton World.

    Welcome toThe Ritz-Carlton worldwide family.

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    First we make the world revolve around you. Then we gently slow it down.

    VICTORIA KOONCE Spa DirectorVictoria started with The Ritz-CarltonHotel Company as a personal trainer atThe Ritz-Carlton, Amelia Island, waspromoted to Spa Coordinator within sixmonths and subsequently was promoted toSpa Manager nine months later. In 2002Victoria became Spa Director.

    The Ritz-Carlton Spa operates as a hotel within a hotel. It offers separateservices such as reservations, housekeeping, front desk and concierge. It may be

    joined to a fitness center or Golf Club or Resort operating as a profitablebusiness unit.

    The Ritz-Carlton luxury spa experience combines The Ritz-Carlton reputationfor attention to detail with indigenous treatments reflecting the localenvironment.

    The luxury spas of The Ritz-Carlton focus on all areas of your wellness needs

    by offering the latest in self-improvement therapies.

    Great Things Await ThoseWho Set Out For Opportunity


    Half Moon BayPasadena (Los Angeles)

    ColoradoBachelor Gulch

    FloridaAmelia IslandCoconut GroveKey BiscayneNaplesOrlandoSarasotaSouth Beach

    GeorgiaLake Oconee

    LouisianaNew Orleans

    NevadaLake Las Vegas

    New YorkNew York, Central Park


    Grand CaymanJamaica

    Montego BayPuerto Rico

    San JuanU.S. Virgin Islands

    St. Thomas



    EgyptSharm El Sheikh




    United Arab EmiratesDubai


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