Date post: | 02-Apr-2018 |
Category: |
Documents |
Upload: | nguyendang |
View: | 217 times |
Download: | 4 times |
Ship-to Address:
BlueStar-Service-Center Böttgerstraße 6 65439 Flörsheim Germany
RMA-Nr.: ______________
Use this form to request the RMA number electronically. Processing of your shipment is only possible with an RMA number. A separate RMA number is required for each product or item sent. Please fill in all fields.
*In case no product failure can be established, or if no RMA number was requested, a handling fee of €50.- + VAT will apply. This also applies in the case of damages caused by the user. Products sent in for warranty repair, but without being defective (this also includes cablebreak, etc.) are subject to a handling fee of €50.- + VAT. Repairs with a cost lower than €120.- are executed automatically. If the repair cost is higher than €120.- you receive a repair cost proposal. Should a repair cost proposal not be accepted, a handling fee of €42,50.- + VAT for thermo-transfer printers, €25.- + VAT for desktop printers and scanners applies (+ VAT and shipment costs). We offer professional disposal of your products for a charge.
Company: ____________________ Address: ____________________ Dpt.: ____________________ ZIP/ City: ____________________
Return Shipment Date: __________
Contact Information: YES NO
BlueStar Customer:
Customer Account N°:
____________________
Contact Person: ____________________
Telephone: ____________________
Return shipment:
Repair Request
Warranty
DOA Repairs with a cost less than €120.- are executed automatically in order to achieve a faster turnaround time.*
Product Information:
Manufacturer: Serial Number: Type:
_________________________ ________________________ ___________________
Problem Description:
Included Accessories: ____________________________________________________
None Power Supply Power Cable Cable Software Manual
Original Packaging Customers Packaging Media
RMA – Return Material Authorization Form - Service/Repair Please fill in the form electronically, save, and send it by email as an attached file to
[email protected] If you have any questions, you can contact us: Telephone: +49-6081-9183-4562
Please note we cannot assign an RMA number without a serial number.
This form will be filled in by our service department.
Cost Proposal: Date:____________ Technician: _____________
Service FORM
Approval of the estimated cost: (Confirmation of the customer)
YES NO Date: _________________________________________________
Repairs (to be done/ done):
Subsequent Processing of the Service Form: Date: _________ Technician: ____________
Spare Parts:
Qty Art. N°.: Description €/unit Total/€
_____ _________ ____________________________ ________ _____
_____ ________ ____________________________ ________ _____
_____ ________ ____________________________ ________ _____
_____ ________ ____________________________ ________ _____
_____ ________ ____________________________ ________ _____
Shipment Date:
Working Hours: Hours: ____________ €/ Hour: ______________ Total /€: _______________
Total /€: _______________
Final Control: Product inspected Performance Check passed Warranty Warranty refused (see comments)
Comments: __________________________________________________________
____________________________________________________________________
____________________________________________________________________
_______________________________ ___________________________________ Place/ Date Signature
RMA-Nr.: