RMLearningCenter.com Please use it to carry our message to your fellow credit union’ employees,...

RMLearningCenter.com

Please use it to carry our message to your fellow credit union’ employees, members, chapter, and community leaders!

Thank you for attending my session!

Rich Woldt CPP, CFE CEO: The Risk Management Learning Center

[email protected]

This power point presentation is a summary of what you learned during the second Risk Management session titled:

Board’ Policies and Procedures… Before, During, and After a Disaster


Provided by:Provided by:Rich Woldt CPP, CFE

CEO- The Risk Management Learning Center

ACFEI – Level III Homeland Security Instructor

Licensed Private Detective

[email protected]


Credit Union Leaders of the Western States agreed …

“The credit union movement and its members are once again challenged by the threat of earthquakes, wildfires, tornados, droughts, hurricanes, and all forms of natural and man made disasters, to include terrorist attacks that can devastate our homeland and economy in the Southwestern United States!”


Credit Union Leaders of the Western States – Further Agreed…

• We must assemble and identify our risks, measure our threats, and take action to preserve, protect, and defend our industry against all forms of natural disaster and terrorist attacks!

• This is not the first time we’ve assembled with such noble-a-cause…


We Discussed How the States at Our Conference Worked Together to Solve Annual Flooding in the Southwestern USA and the Role the Credit Union Movement Played During the Hoover Dam Project to control the flooding and Stabilize the Economy!

• 1905 –1928 Colorado River Flooding of the Southwest:

• 1928 – 1934 New Mexico, Wyoming, Colorado, California, Utah, Arizona, and Nevada take charge of the Boulder/Hoover Dam Project!

• 1935 The Hoover Dam is Dedicated and the rest is history!

• 1905 – 1928 The SW economy is strong but challenged by depression in 1929.

• 1934 – Credit Union Leagues unite to form the Credit Union National Association & the rest is history!


Risks

Risk ManagerIncident Commander

International Risk Managers

Credit Union Risk Managers (CURM)

Credit Union Members, Sponsors and Community

We discussed why credit unions are positioned better than any other industry, anywhere in the world, anytime in history to meet the needs of victims before, during, and after a disaster or terrorist attack!


Trauma Management…Trauma Management… “We Discussed the Underlying Causes of “We Discussed the Underlying Causes of

Trauma and How to Work With Victims! Trauma and How to Work With Victims! Rich WoldtRich Woldt

All victims feel…• Guilty! They say…

– “I should have -- !”• Fear! They worry…

– “What’s next?”• A sense of being out of control! They ask…

– “What can we do to feel safe?”Remember: “The Universe of Victims!”


Self Esteem

Belonging & Social Well-being

“Physiological Needs”Medical Attention

Food, Shelter & Economic Well-being

We discussed Maslow’s Hierarchy of Needs and how it’s being used to create an incident command system for the credit unions, credit union chapters, and their business community!


Briefings & Equipment

Debriefing & Decontamination Hot Zone

Normal Zone

“The victim’s road to recovery should be as short as possible And involve all victims as much as possible!” Rich Woldt

We learned why and how to support victims 24/7 before, during and after a disaster, and how to lead them home and back to normal.


We Learned… You Can’t Totally Avoid Disasters, Terrorist Attacks, or Most Life Threatening Risks, So… We Learned How… to Identify, Measure, and Control Risks That Threatening Our Life and Community!

Session Benefits at a Glance…


We Learned to Predict the Impact Disasters Have on Your Field of Membership (FOM), Community and Chapter…

• We learned to measure economic disparages… between countries, communities, neighborhoods, and neighbors…East/West German 5-1, North/South Korea 13-1, Bourbon Street/?

• We learned the impact Katrina had on fidelity bond risks:– Looting, Burglary, Robbery, Forgery, Embezzlement,

Scams, Fires/Arson, Gang Reprisals, Murders, Extortion, Vandalism, Identity Theft, Insurance Fraud, etc.


Session Benefits at a Glance…

• We Reviewed… The evolution from Disaster Recovery to Business Resumption & Business Continuity to Contingency Planning!

We Introduced “Contingency Management,” The “Incident Command System,” and discussed the role chapters will play during the next disaster or terrorist attack… We discussed the… “Pyramid Road to Recovery!”


We discussed how the Incident Command System’s been used since the 1940s to fight wildfires, floods, earthquakes, hurricanes, tornados, volcanoes and terrorist attacks in the western states!

Incident Commander

Operations Planning Logistics Finance

Safety Information

Liaison

Staging Area

Strike Force Mission or Task


We Provided Support for Carrying the Message Home!

• Finally: you received handouts to teach the incident command system, lead first responders to the rescue, evacuees out of harms way, and victims to full recovery!

• The handouts provided can be downloaded from RMlearningCenter.com. Just click on the fuchsia handout boxes titled handouts for the 2006 Western States Volunteers Conference.


Local Risk Assessments...

Start with a “Google" search on the risk and city in which you're doing your study.

For example, burglary Sturgeon Bay,

We also learned to “Google” and focus on risks threatening our community and country!


We Reviewed Risk Management Principles!

Two Types of Risks: Pure & Speculative.

Three Risk Management Steps:

Identify, Measure, and Control.

Five Risk Management Controls:

Avoid, Reduce, Spread, Assume, and Transfer; and…

Two Ways to Measure Risks:

Frequency & Severity.


And Contingency Planning - Fundamentals:We discussed what’s been learned from experience and outlined performance standards to follow during the next disaster.

• Set the “tone from the top” – Or you’ll be pushing a rope uphill!

• Select appropriate plan writers and alternates, – Or you’ll miss important details!

• Designate and train “Recovery” Teams:– Damage Assessment Team (DAT)

– Disaster Recovery Team (DRT)

• Focus on “Your Worst Case Scenarios”

• Write plans that will help you survive, recover and grow!– RMLC faculty recommend the “Parking Lot” Approach


And, Discussed “Contingency Management”

and “The Incident Command System!”

Incident Commander

Operations Planning Logistics Finance

Safety Information

Liaison

Staging Area

Strike Force Mission or Task


We discusses the Emergency Operations

Center (EOC)• Security is Job #1

• Location

• Facilities, Utilities & Equipment

• Floor Plan

• Operations

• Staging Area Design & Management:


And Missions Carried Out by OPERATIONS:

1) First: Life Safety2) Next: Communications 3) Third: House-in-place or Evacuate4) Fourth: Relocation & Tracking5) Fifth: Property Protection & Security6) Sixth: Reconstruction &

Resettlement?


We Discussed the (5) “Key” Functions of Operations:

• Life safety: First aid, evacuation, & tracking victims through recovery.

• Protect Property: Physical property from fire, vandalism, the elements, etc.

• Transport Victims: From danger to shelter, food, telephones and entertainment.

• Communicate: Notifying friends, family and fellow employees. Includes proactively handling the media.

• Rebuild: Facilitate Rebuilding and Recovery based on Maslow’s Hierarchy of Needs.

It’s a shift to The “Incident Command System.”


• A place to assemble, inventory and dispatch response and recovery assets.

• May need several staging areas flexible enough to relocate.

• Staging Area Manager reports to Incident Commander or Operations Section Chief.

• The incident will determine the type, size and staging area design:

Back to Normal Zone

Recovery Zone

Response and Recovery Zone

Demilitarized ZoneHot Zone

And the design and deployment of an effective Staging Area

Staging Areas

Staging area entry/exit, parking, security, access controls, etc.

Assets enter and are cleared and inventoried on one end and Recovery personnel and resources flow in one end of the site and out the other!


And we reviewed the “Virtual” Incident Command System Used

When Ivan Struck Jamaica!

Incident Commander

Risk Manager

Operations LogisticsFinance &

Administration

SafetyLiaison

Information

Planning

Staging Area

Strike Task & Mission

Contingency Planners

Victims:Credit UnionsMembers, Etc.

Insurance/Bonding CUNA Mutual

Claims ARMSResponse TeamsDamage AssessmentDisaster Recovery


We highlighted Reporting Instructions For First Responders:

• Dress For Success: Your “personal” preparation is most important. Depending on the nature of the incident, anticipated weather, climate, duration of the event, etc., pack appropriate clothing, work shoes, gloves, eye protection, head gear, and personal items such as extra glasses, flash lights and batteries, water packs, back packs, sun screen, chap sticks, etc.

• Family Briefings: Before leaving home, hold “Family Briefings” to ensure everyone is aware of where you’re going, what you’ll be doing, how to contact you while gone, and when you estimate you’ll be home.

• Arrange to call a designated telephone number that is equipped with an answering machine at a specific time each week to report your status to an adult family member.


And Offered Advice for Victims and Those Forced to Evacuate:

• Create personal identification packages: provide each family member with a “personal identification package” that includes a pictured ID with physical description (age, height, weight, hair color, distinguishing characteristics such as scars, tattoos, etc.) Also, include a “medical needs form” listing medications needed, how often, and where to obtain prescription medications. Provide children with arm bracelets that can’t easy be removed indicating their name, age, home address, school, etc.) The goal is to provide adults and the red cross with enough information to track your children if they are lost during an evacuation. Place recent family pictures and a duplicate of each family member’s package in one envelope to be carried by the head of the household.


Neil Purtell & John Vardallas

• In the morning Neil covered the increased fraud and scams associated with disasters and…

• Than conducted a session on “Understanding the Arabic Culture.

• Sessions conducted by John Vardalls pulled it all together and set our course into the future!


Thank You!Thank You!Credit Union Volunteers for

attending the… 2006 Western States Volunteers Conference in Las Vegas!

Call me if you need help sharing this Risk Management message at your next chapter meeting!

Rich Woldt CPP, CFECEO- The Risk Management Learning Center

Licensed Private Detective

[email protected]

608-712-7880

Date post:	05-Jan-2016
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