RMLearningCenter.com University of Wisconsin Risk Management and Insurance Society February 21, 2006...

RMLearningCenter.com

University of Wisconsin Risk Management and Insurance Society

February 21, 2006

Risk Management – Your Key to a…. Rewarding Career and Exciting Future!

A 40 year Discussion With President

Rich Woldt CPP, CFE,Licensed Private Detective

The Risk Management Learning [email protected]


Provided by:Provided by:Rich Woldt CPP, CFE

CEO- The Risk Management Learning Center

ACFEI – Level III Homeland Security Instructor

Licensed Private Detective

[email protected]


We Reviewed Risk Management Principles!

Two Types of Risks: Pure & Speculative.

Three Risk Management Steps:

Identify, Measure, and Control.

Five Risk Management Controls:

Avoid, Reduce, Spread, Assume, and Transfer; and…

Two Ways to Measure Risks:

Frequency & Severity.


And Contingency Planning - Fundamentals:We discussed what’s been learned from experience and outlined performance standards to follow during the next disaster.

• Set the “tone from the top” – Or you’ll be pushing a rope uphill!

• Select appropriate plan writers and alternates, – Or you’ll miss important details!

• Designate and train “Recovery” Teams:– Damage Assessment Team (DAT)

– Disaster Recovery Team (DRT)

• Focus on “Your Worst Case Scenarios”

• Write plans that will help you survive, recover and grow!– RMLC faculty recommend the “Parking Lot” Approach


We Learned… You Can’t Totally Avoid Disasters, Terrorist Attacks, or Most Life Threatening Risks, So… We Learned How… to Identify, Measure, and Control Risks That Threatening Our Life and Community!

Session Benefits at a Glance…


Risks

Risk ManagerIncident Commander

International Risk Managers

Credit Union Risk Managers (CURM)

Credit Union Members, Sponsors and Community

We discussed why credit unions are positioned better than any other industry, anywhere in the world, anytime in history to meet the needs of victims before, during, and after a disaster or terrorist attack!


Briefings & Equipment

Debriefing & Decontamination Hot Zone

Normal Zone

“The victim’s road to recovery should be as short as possible And involve all victims as much as possible!” Rich Woldt

We learned why and how to support victims 24/7 before, during and after a disaster, and how to lead them home and back to normal.


We Learned to Predict the Impact Disasters Have on Your Field of Membership (FOM), Community and Chapter…

• We learned to measure economic disparages… between countries, communities, neighborhoods, and neighbors…East/West German 5-1, North/South Korea 13-1, Bourbon Street/?

• We learned the impact Katrina had on fidelity bond risks:– Looting, Burglary, Robbery, Forgery, Embezzlement,

Scams, Fires/Arson, Gang Reprisals, Murders, Extortion, Vandalism, Identity Theft, Insurance Fraud, etc.


We Discussed How the States at Our Conference Worked Together to Solve Annual Flooding in the Southwestern USA and the Role the Credit Union Movement Played During the Hoover Dam Project to control the flooding and Stabilize the Economy!

• 1905 –1928 Colorado River Flooding of the Southwest:

• 1928 – 1934 New Mexico, Wyoming, Colorado, California, Utah, Arizona, and Nevada take charge of the Boulder/Hoover Dam Project!

• 1935 The Hoover Dam is Dedicated and the rest is history!

• 1905 – 1928 The SW economy is strong but challenged by depression in 1929.

• 1934 – Credit Union Leagues unite to form the Credit Union National Association & the rest is history!


Trauma Management…Trauma Management… “We Discussed the Underlying Causes of “We Discussed the Underlying Causes of

Trauma and How to Work With Victims! Trauma and How to Work With Victims! Rich WoldtRich Woldt

All victims feel…• Guilty! They say…

– “I should have -- !”• Fear! They worry…

– “What’s next?”• A sense of being out of control! They ask…

– “What can we do to feel safe?”Remember: “The Universe of Victims!”


Self Esteem

Belonging & Social Well-being

“Physiological Needs”Medical Attention

Food, Shelter & Economic Well-being

We discussed Maslow’s Hierarchy of Needs and how it’s being used to create an incident command system for the credit unions, credit union chapters, and their business community!


We discussed how the Incident Command System’s been used since the 1940s to fight wildfires, floods, earthquakes, hurricanes, tornados, volcanoes and terrorist attacks in the western states!

Incident Commander

Operations Planning Logistics Finance

Safety Information

Liaison

Staging Area

Strike Force Mission or Task


• A place to assemble, inventory and dispatch response and recovery assets.

• May need several staging areas flexible enough to relocate.

• Staging Area Manager reports to Incident Commander or Operations Section Chief.

• The incident will determine the type, size and staging area design:

Back to Normal Zone

Recovery Zone

Response and Recovery Zone

Demilitarized ZoneHot Zone

And the design and deployment of an effective Staging Area

Staging Areas

Staging area entry/exit, parking, security, access controls, etc.

Assets enter and are cleared and inventoried on one end and Recovery personnel and resources flow in one end of the site and out the other!


We Discussed the (5) “Key” Functions of Operations:

• Life safety: First aid, evacuation, & tracking victims through recovery.

• Protect Property: Physical property from fire, vandalism, the elements, etc.

• Transport Victims: From danger to shelter, food, telephones and entertainment.

• Communicate: Notifying friends, family and fellow employees. Includes proactively handling the media.

• Rebuild: Facilitate Rebuilding and Recovery based on Maslow’s Hierarchy of Needs.

It’s a shift to The “Incident Command System.”


We highlighted Reporting Instructions For First Responders:

• Dress For Success: Your “personal” preparation is most important. Depending on the nature of the incident, anticipated weather, climate, duration of the event, etc., pack appropriate clothing, work shoes, gloves, eye protection, head gear, and personal items such as extra glasses, flash lights and batteries, water packs, back packs, sun screen, chap sticks, etc.

• Family Briefings: Before leaving home, hold “Family Briefings” to ensure everyone is aware of where you’re going, what you’ll be doing, how to contact you while gone, and when you estimate you’ll be home.

• Arrange to call a designated telephone number that is equipped with an answering machine at a specific time each week to report your status to an adult family member.


And Offered Advice for Victims and Those Forced to Evacuate:

• Create personal identification packages: provide each family member with a “personal identification package” that includes a pictured ID with physical description (age, height, weight, hair color, distinguishing characteristics such as scars, tattoos, etc.) Also, include a “medical needs form” listing medications needed, how often, and where to obtain prescription medications. Provide children with arm bracelets that can’t easy be removed indicating their name, age, home address, school, etc.) The goal is to provide adults and the red cross with enough information to track your children if they are lost during an evacuation. Place recent family pictures and a duplicate of each family member’s package in one envelope to be carried by the head of the household.


And we reviewed the “Virtual” Incident Command System Used

When Ivan Struck Jamaica!

Incident Commander

Risk Manager

Operations LogisticsFinance &

Administration

SafetyLiaison

Information

Planning

Staging Area

Strike Task & Mission

Contingency Planners

Victims:Credit UnionsMembers, Etc.

Insurance/Bonding CUNA Mutual

Claims ARMSResponse TeamsDamage AssessmentDisaster Recovery


Local Risk Assessments...

Start with a “Google" search on the risk and city in which you're doing your study.

For example, burglary Sturgeon Bay,

We also learned to “Google” and focus on risks threatening our community and country!


And, Discussed “Contingency Management”

and “The Incident Command System!”

Incident Commander

Operations Planning Logistics Finance

Safety Information

Liaison

Staging Area

Strike Force Mission or Task


We discusses the Emergency Operations

Center (EOC)• Security is Job #1

• Location

• Facilities, Utilities & Equipment

• Floor Plan

• Operations

• Staging Area Design & Management:


How to Benefit From Your RM&I Society:

1) Identify and measure the RM needs of the potential employers!

2) Remember: Features tell and benefits sell! So…

3) Create an awareness of who you are, where you’re from, what you’d like to do, and most important…how you’ll benefit the employer!

4) Tell them when you’ll be available and when you’ll need to be back to school.


How to Benefit From Your RM&I Society:

• Create a master list of RMIS members:– Full Names –.

– Email Address & Telephone Contact numbers.

– Your place of birth and current home town.

– Your Majors & fields of interest!

1) Call CUNA Mutual HR Department,

2) Identify who handles “staffing” for intern and summer positions.

3) Contact that person and introduce your society,

4) Obtain email addresses to which you’ll send your list.

5) Follow up to ensure they received what you sent.


Thank You!Thank You!

Rich Woldt CPP, CFE

CEO- The Risk Management Learning Center

ACFEI – Level III Certified Homeland Security Instructor

Licensed Private Detective

[email protected]

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