RMX 2000 Hardware Guide V8 - Polycom · requisitos essenciais e outras disposições da Directiva...

Version 8.5 | December 2014 | 3725-74520-000/AHardware Guide

RealPresence® Collaboration Server (RMX®) 2000

2

Copyright© 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center DriveSan Jose, CA 95002USA

Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at [email protected].

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [email protected].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

mailto:[email protected]

http://support.polycom.com/

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Regulatory Notices

Warning

Warning

• No user-serviceable parts inside. Do not open.

• The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.

• This equipment must be earthed. Do not power this equipment if the integrity of themains earthing conductor cannot be verified.

• Only trained and qualified personnel should be allowed to install, replace, service or repair this equipment.

• To prevent system overheating do not operate in an ambient temperature exceeding 40° C / 104° F.

• Installation of this equipment must comply with local and national electrical codes.

Environmental

This product is compliant with the requirements of the recast RoHS Directive 2011/65/EU. Information can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK or via: [email protected]

Information on recycling can be found at: www.polycom.com/WEEE

Disposal of this equipment should be carried out in accordance with local environmental guidelines and regulations for waste. For further information please contact: [email protected]

Batteries

Below is a listing of batteries that could be present in the product:

Description:Internal CMOS battery

Type:CR2032 Lithium Coin Cell

Weight:3.3g

Batteries used in this product are in compliance with EU Battery Directive 2006/66/EC.

Batteries in this product are not based on mercury, lead or cadmium technologies.

Batteries in this product are not intended to be replaced or removed by the user

Additional information on the safe use and recycling of batteries can be found at: www.polycom.com/batteries

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United States Federal Communication Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Modifications: Any modifications made to this device that are not approved by Polycom, Inc. may void the authority granted to the user by the FCC to operate this equipment.

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003

Cet appareil numerique de la classe [A] est conforme a la norme NMB-003 du Canada

European Economic Area (EEA)

Česky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento Polycom RMX je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom RMX overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Deutsch [German]: Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom RMX in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.

Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom RMX vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

English: Hereby, Polycom (UK) Ltd. Declares that this Polycom RMX is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Español [Spanish]: Por medio de la presente Polycom (UK) Ltd declara que el Polycom RMX cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ∆ΗΛΩΝΕΙ ΟΤΙ Polycom RMX ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.

Français [French]: Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom RMX est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

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Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo Polycom RMX è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að Polycom RMX er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC.

Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka Polycom RMX atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.

Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom RMX atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom RMX in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom RMX jikkonforma mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom RMX megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Norsk [Norwegian]: Polycom (UK) Ltd erklærer herved at utstyret Polycom RMX er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.

Polski [Polish]: Niniejszym Polycom (UK) Ltd oświadcza, że Polycom RMX jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999/5/WE.

Português [Portuguese]: Polycom (UK) Ltd declara que este Polycom RMX está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.

Slovensko [Slovenian]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.

Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že Polycom RMX spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.

Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että Polycom RMX tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

Svenska [Swedish]: Härmed intygar Polycom (UK) Ltd att denna Polycom RMX står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

European Economic Area (EEA)

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Taiwan BSMI EMC statement

Japan VCCI EMC statement

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.

Worldwide EMC statement

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Optional ISDN interface card

If the above is fitted to the system then the following statements also apply;

United States Federal Communication Commission (FCC)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the ISDN card itself is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

The following USOC, FIC and SOC codes are applicable to this equipment;

USOC Jacks: RJ48S

Service Order Code: 6.0N

Facility Interface Code: 04DU9.DN, 04DU9.BN, 04DU9.1KN, 04DU9.1SN

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact Polycom Inc in the U.S.A. 1-888-248-8294. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

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Contents

RealPresence® Collaboration Server (RMX®) 2000 Hardware Specifications . . 10Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Main Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

RealPresence Collaboration Server (RMX) 2000 System Specifications . . . . . . . . . . . . . . . . 11

RealPresence Collaboration Server (RMX) 2000 System Capacities . . . . . . . . . 12Conferencing Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

MPMx Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

MPMx Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . 13

MPMx Resource Capacities in Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MPMx Resource Capacity per Line Rate in VSW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MPMRx Resource Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

MPMRx-D Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . 15

MPMRx-D Resource Capacities in Mixed CP and SVC Conferences . . . . . . . . . . . . . . . 17

MPMRx-S Resource Capacities in Non-Mixed Conferences . . . . . . . . . . . . . . . . . . . . . . 19

MPMRx-S Resource Capacities in Mixed CP and SVC Conferences . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Prepare for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Prepare the Hardware Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Site Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Rack Mount Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Unpack the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 23

Verify the Accessories Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Install the Telescopic Rail Runner on the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Install the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . 29(Optional) Install RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000 . . 29

Mount the RealPresence Collaboration Server (RMX) 2000 in a Rack . . . . . . . . . . . . . . . . . . 30

Connect Cables to the RealPresence Collaboration Server (RMX) 2000 . . . . . . . . . . . . . . . . 32

Contents

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RealPresence Collaboration Server (RMX) 2000 Components and Components Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

RealPresence Collaboration Server (RMX) 2000 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . 34

MPMx and MPMRx Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

RealPresence Collaboration Server (RMX) 2000 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . 39

RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

RTM LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

RealPresence Collaboration Server (RMX) 2000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

RealPresence Collaboration Server (RMX) 2000 Rear Panel LEDs . . . . . . . . . . . . . . . . . 47

RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

RTM ISDN Card - 12 PRI ports, one LAN port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

RTM ISDN Card - 9 PRI ports, four LAN ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

RTM LAN LEDs - four LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

RTM LAN LEDs - two LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

RealPresence Collaboration Server (RMX) Chassis Types . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Component Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use the PMC Compatible Ejector Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Replace the CNTL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Replace the Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replace the Fan Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Replace a Faulty MPMx/MPMRx Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Install the Replacement MPMx/MPMRx Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Install a New MPMx/MPMRx Card in a Powered on RMX 2000 . . . . . . . . . . . . . . . . 58

Replace the RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Remove the Blank Cover from the Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Install or Replace the RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Remove the Blank Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Remove an Existing RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Install a New or Replacement RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Install or Replace the RTM LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remove the Blank Cover (for new installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remove an Existing RTM LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Insert the RTM LAN (with four LAN ports) to its Slot . . . . . . . . . . . . . . . . . . . . . . . . . 63

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Pin Assignment of Ports on the RTM IP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Serial (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

LAN Ports 1-3 Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents

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LAN Port ShMG Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Pin Assignment of Ports on the RTM ISDN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

PRI Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

LAN Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

DBG (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Pin Assignment of Ports on the RTM LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

LAN Ports Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

DBG (Debug) Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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RealPresence® Collaboration Server (RMX®) 2000 Hardware Specifications

This Hardware Guide provides information on the RealPresence® Collaboration Server (RMX) 2000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity, and reliance.

Main FeaturesThe RMX 2000 offers the following features:

Linux® based

Chassis based on the ATCA standard

Support for standard network interfaces (IP, ISDN and LAN) and large number of ports

H.323, SIP, H.320 and ISDN-Voice

New hardware technologies

Telco grade high availability, redundancy, on-line upgrading and dynamic resource allocation

Easy integration of conference elements into external network management

Enhanced Continuous Presence (multi-image video)

IVR (Interactive Voice Response) module

Main ComponentsThe main components on the system are:

CNTL 2000 (CPU) Module: Controls and manages the RMX 2000

AC Power Supply Modules: Provides current to the RMX 2000 system

Fan Drawer: Fans provide airflow and cools the RMX 2000 system

Multi Processor Module (MPMx/MPMRx) Cards: perform the various RTP, audio and video processing functions on the RMX 2000

RTM LAN Card(s): Routes data between the MPMx/MPMRx cards and components of the system, and sends media by IP packets and provides connectivity to external IP networks

RTM IP Card: contains an Ethernet Switch that manages the network of the system

RTM ISDN Card(s): Converts ISDN T1/E1 media to IP packets and provides connectivity to external ISDN networks

Note: Product names in this document

The product names, Polycom® RealPresence® Collaboration Server 2000 and RMX® 2000 are used interchangeably throughout this document.

RealPresence® Collaboration Server (RMX®) 2000 Hardware Specifications

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RealPresence Collaboration Server (RMX) 2000 System SpecificationsThe following table summarizes the system specifications of the RealPresence Collaboration Server (RMX) 2000.

RMX 2000 Specifications

Physical

Height 3U (13.28 cm.)

Width 19” (48.26 cm.)

Depth 15.74” (40 cm.)

Weight Up to 16.5 Kg (36.38 lbs.)

Media Protocols

Audio G.711a/u, G.722, G.722.1C, G.722.1, G.723.1, G.719 G.729A, Polycom Siren™ 14, Siren 22 (in mono or stereo) and Siren LPR.

Video H.261, H.263, H.264, H.264 High Profile

Network Interfaces

IP, ISDN and LAN H.323, SIP, H.320, ISDN-Voice, VoIP, and LAN

Power Supply

AC Input Range Voltage range: 100-240 VAC ±10%, 10 Amp, 50/60 Hz.

Maximum BTU output: 3412.14 per hour.

Power Consumption

AC Maximum Power consumption

1000 Watts.

Environment

Operating temperature 0° to 40°C (32° to 104°F).

Storage temperature -40° to 70°C (40° to 158°F).

Relative humidity 15% to 90% non condensing.

Operating altitude 360m (1200ft) below sea level and up to 2000m (6, 562ft)

Transit/Storage Sea level and up to 15Km (50,000ft)

Operating ESD 4 kV.

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RealPresence Collaboration Server (RMX) 2000 System Capacities

This section provides information of conferencing capacities, MPMx and MPMRx resource capacities.

Conferencing CapacitiesThe following table summarizes the different conferencing capacities.

System Functions and Capacities of RMX 2000

System Functions MPMx MPMRx

Maximum number of Video participants per Conference 180 200

Maximum number of Voice participants per conference 720 300

System Maximum number of ISDN-Voice participants 400 300

System Maximum number of VOIP participants 720 300

Maximum number of Audio calls per second 5 5

Maximum number of Video calls per second 2 2

Maximum number of conferences 400 800

Maximum number of Meeting Rooms 1000 2000

Maximum number of Entry Queues 40 80

Maximum number of Profiles 40 80

Maximum number of Conference Templates 400 400

Maximum number of SIP Factories 40 80

Maximum number of IP Services 2 4

Maximum number of ISDN Services 2 2

Maximum number of IVR Services 80 80

Maximum number of Recording Links 20 (default) 20 (default)

Maximum number of IVR Video Slides 150 150

Maximum number of CDR Files 2000 2000

Maximum number of Fault Files 1000 1000


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MPMx Resource CapacitiesTwo MPMx card assemblies are available: MPMx-S (Single) and MPMx-D (Double), each of which offers different resource capacities.

MPMx Resource Capacities in Non-Mixed ConferencesThe following table lists maximum resource capacities of MPMx card in non-mixed conferences.

*In voice‐only mode–all DSPs are set as ART.

Number of Participant alerts Unlimited Unlimited

Maximum number of concurrent RealPresence Collaboration Server Web Client connections to the MCU

20 20

Maximum number Address Book entries 4000 4000

Maximum number of Users 100 100

Maximum number of Gateway Profiles 40 40

Maximum Resource Capacities

Licenses Port Ratios MPMx-S Capacities MPMx-D Capacities

720p RTV 1.00 15 30

720p TIP 1.00 15 30

SVC 1080 NA NA NA

SVC 720 3.00 45 90

Audio 12* 180* 360*

CIF 3.00 45 90

SD (4CIF) 2.00 30 60

720p30 1.00 15 30

1080p30 0.5 7 15

1080p60 Asymmetric 0.33 5 10

1080p60 NA NA NA

System Functions and Capacities of RMX 2000

System Functions MPMx MPMRx


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MPMx Resource Capacities in Mixed ConferencesThe following table lists maximum resource capacities of MPMx card in mixed conferences.

*In voice‐only mode–all DSPs are set as ART.

**Requires mix mode conference in motion mode.

MPMx Resource Capacity per Line Rate in VSW

Maximum Resource Capacities

Licenses MPMx-S Capacities MPMx-D Capacities

720p RTV 9 18

720p TIP 9 18

SVC 1080 NA NA

SVC 720 45 90

Audio 90* 180*

CIF 20 40

SD (4CIF) 20 40

720p30 9 18

1080p30 5 10

1080p60 Asymmetric NA** NA**

1080p60 NA NA

Resource Type MPMx

VSW 2Mbps 80

VSW 4Mbps 40

VSW 6Mbps 20

ISDN 7 E1 or 9 T1 per ISDN card


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MPMRx Resource CapacitiesTwo MPMRx card assemblies are available: MPMRx-S (Single) and MPMRx-D (Double), each of which offers different resource capacities.

MPMRx-D Resource Capacities in Non-Mixed ConferencesThe following table lists port resource capacities of MPMRx-D card per conference license type per conference type in non-mixed conferences.

Note: Maximum RMX 2000 resource capacities with two MPMRx cards equipped

This section provides per-card resource capacities. Because RMX 2000 supports a maximum of two MPMRx cards equipped, RMX 2000 resource capacities are the double the maximum of MPMRx-D resource capacities per-card in the non-mixed conferences. For the maximum MPMRx-D resource capacities per card, see the highlighted numbers in the table below.

MPMRx-D Port Resource Capacities per License Type per Conference Type

LicensesAVC 1080p60

AVC 1080p30

AVC HD720p30 AVC SD AVC CIF Audio SVC 720p SVC 1080p

5 1 2 5 10 10 60 15 15

10 2 5 10 20 20 120 30 30

15 3 7 15 30 30 180 45 45

20 5 10 20 40 40 240 60 60

25 6 12 25 50 50 300 75 75

30 7 15 30 60 60 300 90 90

35 8 17 35 70 70 300 105 105

40 10 20 40 80 80 300 120 120

45 11 22 45 90 90 300 135 135

50 12 25 50 100 100 300 150 150

55 13 27 55 110 110 300 165 150

60 15 30 60 120 120 300 180 150

65 16 32 65 130 130 300 195 150

70 17 35 70 140 140 300 210 150

75 18 37 75 150 150 300 225 150

80 20 40 80 160 160 300 240 150

85 21 42 85 170 170 300 255 150

90 22 45 90 180 180 300 270 150


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The following table lists license ratios of MPMRx-D card per conference license type per conference type in non-mixed conferences.

95 23 47 95 190 190 300 285 150

100 25 50 100 200 200 300 300 150

MPMRx-D License Ratios per License Type per Conference Type

LicensesAVC 1080p60

AVC 1080p30


5 0.20 0.40 1.00 2.00 2.00 12.00 3.00 3.00

10 0.20 0.50 1.00 2.00 2.00 12.00 3.00 3.00

15 0.20 0.47 1.00 2.00 2.00 12.00 3.00 3.00

20 0.25 0.50 1.00 2.00 2.00 12.00 3.00 3.00

25 0.24 0.48 1.00 2.00 2.00 12.00 3.00 3.00

30 0.23 0.50 1.00 2.00 2.00 10.00 3.00 3.00

35 0.23 0.49 1.00 2.00 2.00 8.57 3.00 3.00

40 0.25 0.50 1.00 2.00 2.00 7.50 3.00 3.00

45 0.24 0.49 1.00 2.00 2.00 6.67 3.00 3.00

50 0.24 0.50 1.00 2.00 2.00 6.00 3.00 3.00

55 0.24 0.49 1.00 2.00 2.00 5.45 3.00 2.73

60 0.25 0.50 1.00 2.00 2.00 5.00 3.00 2.50

65 0.25 0.49 1.00 2.00 2.00 4.62 3.00 2.31

70 0.24 0.50 1.00 2.00 2.00 4.29 3.00 2.14

75 0.24 0.49 1.00 2.00 2.00 4.00 3.00 2.00

80 0.25 0.50 1.00 2.00 2.00 3.75 3.00 1.88

85 0.25 0.49 1.00 2.00 2.00 3.53 3.00 1.76

90 0.24 0.50 1.00 2.00 2.00 3.33 3.00 1.67

95 0.24 0.49 1.00 2.00 2.00 3.16 3.00 1.58

100 0.25 0.50 1.00 2.00 2.00 3.00 3.00 1.50



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MPMRx-D Resource Capacities in Mixed CP and SVC ConferencesThe following table lists port resource capacities of MPMRx-D card per conference license type per conference type in CP and SVC mixed conferences.

The following table lists license ratios of MPMRx-D card per conference license type per conference type in CP and SVC mixed conferences.


LicensesAVC 1080p60

AVC 1080p30


5 1 2 3 6 6 60 15 15

10 2 4 6 13 13 120 30 30

15 3 6 10 20 20 150 45 45

20 4 8 13 26 26 150 60 60

25 5 10 16 33 33 150 75 75

30 6 12 20 40 40 150 90 90

35 7 14 23 46 46 150 105 105

40 8 16 26 53 53 150 120 120

45 10 18 30 60 60 150 135 135

50 11 20 33 66 66 150 150 150

55 12 22 36 73 73 150 165 150

60 13 24 40 80 80 150 180 150

65 14 26 43 86 86 150 195 150

70 15 28 46 93 93 150 200 150

75 16 30 50 100 100 150 200 150

80 17 32 53 100 100 150 200 150

85 18 34 56 100 100 150 200 150

90 20 36 60 100 100 150 200 150

95 21 38 63 100 100 150 200 150

100 22 40 66 100 100 150 200 150


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MPMRx-D License Ratios per License Type per Conference Type

LicensesAVC 1080p60

AVC 1080p30


5 0.20 0.40 0.60 1.20 1.20 12.00 3.00 3.00

10 0.20 0.40 0.60 1.30 1.30 12.00 3.00 3.00

15 0.20 0.40 0.67 1.33 1.33 10.00 3.00 3.00

20 0.20 0.40 0.65 1.30 1.30 7.50 3.00 3.00

25 0.20 0.40 0.64 1.32 1.32 6.00 3.00 3.00

30 0.20 0.40 0.67 1.33 1.33 5.00 3.00 3.00

35 0.20 0.40 0.66 1.31 1.31 4.29 3.00 3.00

40 0.20 0.40 0.65 1.33 1.33 3.75 3.00 3.00

45 0.22 0.40 0.67 1.33 1.33 3.33 3.00 3.00

50 0.22 0.40 0.66 1.32 1.32 3.00 3.00 3.00

55 0.22 0.40 0.65 1.33 1.33 2.73 3.00 2.73

60 0.22 0.40 0.67 1.33 1.33 2.50 3.00 2.50

65 0.22 0.40 0.66 1.32 1.32 2.31 3.00 2.31

70 0.21 0.40 0.66 1.33 1.33 2.14 2.86 2.14

75 0.21 0.40 0.67 1.33 1.33 2.00 2.67 2.00

80 0.21 0.40 0.66 1.25 1.25 1.88 2.50 1.88

85 0.21 0.40 0.66 1.18 1.18 1.76 2.35 1.76

90 0.22 0.40 0.67 1.11 1.11 1.67 2.22 1.67

95 0.22 0.40 0.66 1.05 1.05 1.58 2.11 1.58

100 0.22 0.40 0.66 1.00 1.00 1.50 2.00 1.50


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MPMRx-S Resource Capacities in Non-Mixed ConferencesThe following table lists port resource capacities of MPMRx-S card per conference license type per conference type in non-mixed conferences.

The following table lists license ratios of MPMRx-S card per conference license type per conference type in non-mixed conferences.

MPMRx-S Port Resource Capacities per License Type per Conference Type

LicensesAVC 1080p60

AVC 1080p30


5 1 2 5 10 10 60 15 15

10 2 5 10 20 20 120 30 30

15 3 7 15 30 30 180 45 45

20 5 10 20 40 40 240 60 60

25 6 12 25 50 50 300 75 75

30 7 15 30 60 60 300 90 90

MPMRx-S License Ratios per License Type per Conference Type

LicensesAVC 1080p60

AVC 1080p30


5 0.20 0.40 1.00 2.00 2.00 12.00 3.00 3.00

10 0.20 0.50 1.00 2.00 2.00 12.00 3.00 3.00

15 0.20 0.47 1.00 2.00 2.00 12.00 3.00 3.00

20 0.25 0.50 1.00 2.00 2.00 12.00 3.00 3.00

25 0.24 0.48 1.00 2.00 2.00 12.00 3.00 3.00

30 0.23 0.50 1.00 2.00 2.00 10.00 3.00 3.00


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MPMRx-S Resource Capacities in Mixed CP and SVC ConferencesThe following table lists port resource capacities of MPMRx-S card per conference license type per conference type in CP and SVC mixed conferences.

The following table lists license ratios of MPMRx-S card per conference license type per conference type in CP and SVC mixed conferences.

MPMRx-S Port Resource Capacities per License Type per Conference Type

LicensesAVC 1080p60

AVC 1080p30


5 1 2 3 6 6 60 15 15

10 2 4 6 13 13 120 30 30

15 3 6 10 20 20 150 45 45

20 4 8 13 26 26 150 60 60

25 5 10 16 33 33 150 75 75

30 6 12 20 40 40 150 75 75

MPMRx-S License Ratios per License Type per Conference Type

LicensesAVC 1080p60

AVC 1080p30


5 0.20 0.40 0.60 1.20 1.20 12.00 3.00 3.00

10 0.20 0.40 0.60 1.30 1.30 12.00 3.00 3.00

15 0.20 0.40 0.67 1.33 1.33 10.00 3.00 3.00

20 0.20 0.40 0.65 1.30 1.30 7.50 3.00 3.00

25 0.20 0.40 0.64 1.32 1.32 6.00 3.00 3.00

30 0.20 0.40 0.67 1.33 1.33 5.00 2.50 2.50

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Prepare for Installation

This section introduces instructions you need to know before installing the RealPresence Collaboration Server 2000.

Prepare the Hardware Installation Site

Unpack the RealPresence Collaboration Server (RMX) 2000

Verify the Accessories Kits

Install the Telescopic Rail Runner on the Rack

Prepare the Hardware Installation SiteThis section describes the requirements your site must meet for safe installation and operation of the system.

Site Safety RequirementsFor your protection, please read these safety instructions completely before operating the equipment.

Look carefully for potential hazards in your work area: moist floors, ungrounded power cables, frayed power cords, missing safety grounds and so forth.

Locate the main circuit breaker within the room.

Locate the emergency power OFF switch within the room.

Never assume that power is disconnected from a circuit.

Use only the power cord supplied with the system.

The power cord should only be connected to a power outlet that has a protective ground contact.

Ensure that the power cord is easily accessible from the back of the system at all times.

Place the equipment in a well-ventilated area where the vents are free from obstruction.

Do not place heavy objects directly on top of the RealPresence Collaboration Server (RMX) 2000 unit.

Do not use liquids around your equipment.

Rack Mount Safety PrecautionsThe following precautions should be followed with regards to rack mount safety:

Keep the area around the RealPresence Collaboration Server (RMX) 2000 clean and free of clutter.


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Decide on a suitable location for the equipment rack that will hold the RealPresence Collaboration Server (RMX) 2000 unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need to place it near a grounded power outlet.

Installation PrecautionsWhen handling electronic components, standard anti-static precautions must be observed:

Wear a grounding strap.

Handle cards by their edges only and do not touch their components or connector pins.

Keep components in anti-static bags when not installed in the RealPresence Collaboration Server (RMX) 2000.

The following precautions should be followed when installing the RealPresence Collaboration Server (RMX) 2000:

use a regulating uninterruptable power supply (UPS) to protect the RealPresence Collaboration Server (RMX) 2000 from power surges and voltage spikes.

place the RealPresence Collaboration Server (RMX) 2000 on a hard, flat surface such as a desktop, or mount it on 19” rack.

The airflow of the RealPresence Collaboration Server (RMX) 2000 is from right to left. Be sure that the areas on both sides of the system are clear for proper ventilation.

Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.

In a single rack installation, stabilizers should be attached to the rack.

In multiple rack installations, the racks should be coupled together.

Always make sure the rack is stable before extending a component from the rack.

You should extend only one component at a time - extending two or more simultaneously may cause the rack to become unstable.

Before you install the rails, determine the placement of each component in the rack.

Install the heaviest components on the bottom of the rack first, and then work up.

Allow the power supply units to cool before touching them.

Always keep the rack trays and card slots closed when not servicing, to maintain proper cooling.


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Unpack the RealPresence Collaboration Server (RMX) 2000Observe the following procedures when unpacking the RealPresence Collaboration Server (RMX) 2000.

To unpack and lift the RealPresence Collaboration Server (RMX) 2000:

1 When you receive the RealPresence Collaboration Server (RMX) 2000 packing case, inspect the equipment for damage and verify that the components match the packing slip.

2 Open the top cover of the packing case, and verify all listed accessories below.

Boxes are placed on the top Stratocell® and contain the following accessories kits:

Installation Accessories

Rack Installation Accessories

Optional - ISDN Package.

3 Write down the Collaboration Server serial number from the sticker on the back of the unit. You will need this for product registration later in the process.

4 Lift the RealPresence Collaboration Server from the box, and place it on a flat surface or in a rack. Remove the packaging materials prior to positioning the RealPresence Collaboration Server.


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Verify the Accessories KitsThe optional ISDN package contains the ISDN card and ISDN Software License for ISDN. The following tables list the accessories in Installation Accessory Kit and Rack Installation Accessories Kit. Verify that all accessories are included.

Installation Accessory Kit

Accessory Quantity

Power cable 1

Ethernet cable 1

USB 1

RMX 2000 Quick Installation Guide 1

Rail Runners Kit Contents

Part/Kit no. ItemItem no. Item Sample

Item Quantity

ASY2716x-L0

Rail runner Rail Runner End Views:

Left rail runner (two types available: item (a) with or (b) without rail runner clip

Note: The rail runner clip is designed to attach and clip onto the chassis runner frame.

1 1

Right rail runner (two types available: item (a) with or (b) without rail runner clip

Note: The rail runner clip is designed to attach and clip onto the chassis runner frame.

2 See Figure 1-1. 1


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Rack spacer assembly kit Rack spacer 3 Front & Rear 4

Flat head screw - M5*10mm 4 8

Rail runner assembly kit Flat head screw - M3*8mm 5 4

Flat washer M3 6 4

Nut spring M3 7 4

RMX chassis assembly kit Pan head screw - M5*12mm 8 2

Flat washer M5 9 2

Rail Runners Kit Contents

Part/Kit no. ItemItem no. Item Sample

Item Quantity


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Install the Telescopic Rail Runner on the RackRack rail runners require a minimum of 48 cm and a maximum of 80 cm within the rack for installation.

1 Determine the location of the RMX on the rack:

Allow for a 1U gap above and below the system for ventilation.

Use the rack spacer (3) to predetermine its position on the rack post, making sure that the square studs of the spacer fit into the rack post’s square/rounded mounting holes. Mark the spacer’s location on the rack post. Repeat this process for the 3 remaining vertical posts ensuring that the system can be horizontally seated.

Front view of an RMX rail runner assembly

2 Position the rack spacer onto the marked rack post together with the left rack rail runner (1) and fasten the flat head screws as shown in the following figure.


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Detail of front rack spacer assembly (left rail runner is shown here)

3 Adjust the telescopic rack rail runner to the rack opening and mount it onto the marked position of the rear post, as described in Step 2.

Detail of rear RMX 2000 rack spacer assembly

4 Repeat Steps 2 and 3 for the right rack rail runner.

5 Install the flat head screw (5), flat washer (6) and nut spring (7) in the middle of the telescopic rack rail runner for added stability as shown in the figure below.

Note: Top hole of the rack spacer

On the RMX 2000, the top hole of the Rack Spacer must remain empty as it is required for fixing the RMX to the rack post.


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Detail of left rail runner (front internal view)

6 Repeat Step 5 for the right rack rail runner.

Note: Number of screws needed

The number of screws you will install depends on the rack width.

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Install the RealPresence Collaboration Server (RMX) 2000

The following procedures have to be performed to successfully install the RealPresence Collaboration Server (RMX) 2000 in your site:

(Optional) Install RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000

Mount the RealPresence Collaboration Server (RMX) 2000 in a Rack

Connect Cables to the RealPresence Collaboration Server (RMX) 2000

(Optional) Install RTM ISDN Card on the RealPresence Collaboration Server (RMX) 2000If the ISDN option was purchased with your RealPresence Collaboration Server (RMX) 2000, the ISDN card is shipped separately and must be manually installed into the rear of the RealPresence Collaboration Server (RMX) 2000. It is recommended that you install the ISDN card before the RealPresence Collaboration Server (RMX) 2000 is placed in a rack.

As a first installation, the RTM ISDN card must be installed in the top slot of the RMX chassis. The RTM ISDN card must be seated opposite to an MPMx/MPMRx card located in the top slot on the front of the RMX.

An RMX Software License is included with the ISDN card and must be registered as part of the Product Registration and Product Activation. See Register Product in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide.

To remove the blank cover from the rear of the RealPresence Collaboration Server (RMX) 2000:

1 Ensure that the power switch/circuit switch on the RealPresence Collaboration Server (RMX) 2000 is turned OFF (O).

2 Unscrew the captive screws on the rear panel of the RealPresence Collaboration Server (RMX) 2000 that secure the blank panel.

3 Use the metal ejector levers to pull off the blank panel.

Note: Considerations for installing RealPresence Collaboration Server (RMX) 2000

To maximize conferencing performance, especially in high bit rate call environments, a 1Gb connection is recommended for RealPresence Collaboration Server (RMX) 2000.

The equipment must be installed by a trained service person.

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/network/RMX_v_8_5_gsg.pdf



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To install RTM ISDN 2000 Card on RealPresence Collaboration Server (RMX) 2000

1 On the new RTM ISDN card, move the ejector levers to their fully open position.

2 Slide in the RTM ISDN card in the RealPresence Collaboration Server (RMX) 2000 slot.

An RTM ISDN card must connect directly to an MPMx/MPMRx card in the opposite-facing front slot.

3 Push the card into the slot until the ejector levers touch the front edge of the card cage.

4 Push the ejector levers to their fully closed position.

5 Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card to the Collaboration Server.

Mount the RealPresence Collaboration Server (RMX) 2000 in a RackThe RealPresence Collaboration Server (RMX) 2000 must be lifted into the rack by two people.

There are two methods for installing the RealPresence Collaboration Server (RMX) 2000 in a 19” rack (which must be lifted by two people):

Using rack rail runners on the rack


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Install the telescopic rail runners, as shown in Install the Telescopic Rail Runner on the Rack .

Mount the RealPresence Collaboration Server (RMX) 2000 on top of the rail runners.

Fasten the RealPresence Collaboration Server (RMX) 2000 to the rack spacers using the flat

head screw (item 8) with flat washer (item 9) through the two holes in the RealPresence Collaboration Server (RMX) 2000 front mounting brackets.

Using a shelf

Install the shelf, supplied by the rack manufacturer, in the rack.

Mount the RealPresence Collaboration Server (RMX) 2000 on the shelf.

Fasten the RealPresence Collaboration Server (RMX) 2000 to the rack with screws through the four holes in the RealPresence Collaboration Server 2000 front mounting brackets


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Connect Cables to the RealPresence Collaboration Server (RMX) 2000Do not remove the protective caps from LAN1, LAN3 and ShMG ports when you connect the cables to RMX 2000.

Connect the following cables to the back panel:

Required. Power cable.

Required. On the RTM IP card, connect the LAN cable to LAN 2.

A RealPresence Collaboration Server (RMX) 2000 always requires that an RTM IP card be installed in the bottom slot on the rear of the RealPresence Collaboration Server (RMX) 2000.

RTM LAN card connections in MPMRx Card mode:

In MPMRx Card mode, an MPMRx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN-4 ports or RTM ISDN card on the rear of the chassis. The RTM LAN-2 port card is not supported with MPMRx card.

If the RTM LAN-4 ports card is selected to install with the MPMRx card. Perform following steps to finish the LAN connections on the RTM LAN card:

Required. Install an RTM LAN-4 port card and connect the LAN cable to LAN 2.

Optional. With Multiple Networks and LAN Redundancy configurations, connect the LAN cable to LAN 1.

An RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.

RTM LAN card connections in MPMx card mode:

In MPMx Card mode, an MPMx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN-2 ports card or an RTM LAN-4 ports card or RTM ISDN card on the rear of the chassis.

If either an RTM LAN-2 ports card or an RTM LAN-4 ports card is selected to install with the MPMRx card, perform following steps to finish the LAN connections on the RTM LAN card:

When an RTM LAN-2 port card is installed, connect the LAN cable to LAN 2.

Optional. With Multiple Networks and LAN Redundancy configurations, connect LAN cable to LAN 1.

When RTM LAN-4 port card is installed, connect the LAN cable to LAN 4.

Optional. With Multiple Networks and LAN Redundancy configurations, connect the LAN cable to LAN 3.

An RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.

Optional. RTM ISDN card connections:

If either RTM ISDN card is selected to install with MPMx or MPMRx card, perform following steps to finish the cable connections on the RTM ISDN card:

When the one LAN port RTM ISDN card is installed:

Connect the E1/T1 cables to PRI ports.

Connect the LAN cable to LAN 1.

When the four LAN ports RTM ISDN card is installed:


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Connect the E1/T1 cables to PRI ports.

In MPMRx card mode, connect the LAN cable to LAN1 and LAN 2.

In MPMx card mode, connect the LAN cable to LAN 3 and LAN 4.

RealPresence Collaboration Server (RMX) 2000 rear panel view with cables-MPMRx card(s)

RealPresence Collaboration Server (RMX) 2000 rear panel view with cables-MPMx card(s)

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RealPresence Collaboration Server (RMX) 2000 Components and Components ReplacementComponents of the RealPresence Collaboration Server (RMX) 2000 are located on both the front and rear of the MCU.

RealPresence Collaboration Server (RMX) 2000 Front PanelThe front panel provides access to the RMX 2000 main CNTL modules, MPMx/MPMRx modules, Power Supply drawer, Status LEDs, and Fans..

RMX 2000 front panel

Note: Chassis types

Please verify the type of chassis used on your RMX 2000. Starting with version 4.0, a new environmentally friendly RMX 2000 chassis is in use. For more information, contact your next level of support.

RealPresence Collaboration Server (RMX) 2000 Components and Components Replacement

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The following table provides descriptions of each component.

MPMx and MPMRx Media Cards

The RealPresence Collaboration Server (RMX) 2000 unit can work with either MPMx or MPMRx (but not with both simultaneously) media cards. The card type installed in the system determines the Card Configuration Mode.

MPMRx cards are supported only with D & E type chassis and software version 8.3 or later.

MPMx cards are supported only with D & E type chassis and software version 7.x or later.

RMX 2000 Component Description

Component Description

CNTL (CPU) Module The CNTL module controls and manages the RMX 2000. The CNTL module has a ComExpress Intel i3 Processor, a 64GB Half Slim SSD and 8Gb DDR RAM.

The Operating System is Linux.

Power Supply Drawer The Power Supply drawer is located below the MPMx/MPMRx Cards and is connected to the backplane by means of a power connector. It operates at 100-240 volts AC 50/60 Hz, and provides +48VDC 1KW output with built-in load sharing capabilities.

Fan Drawer Three fans are mounted sideways in a drawer. Airflow is from right to left, and out the side of the MCU. The drawer is connected to the Back-plane by a connector.

Multi Processor Module (MPMx) Card

The MPMx cards, perform the various RTP, audio and video processing functions on the RMX 2000 unit. TI processors are at the core of each MPMx card which are available in the following assemblies:

• MPMx -S

• MPMx -D

Notes:

RMX 2000 systems, which are shipped with MPMx media cards and CNTL 2000 Module BRD2534x-L0, do not support software version preceding V8.2. Ensure that software appropriate to the MCU hardware configuration is installed in the MCU.

• The MPMx card can work only with a new environmentally friendly D or E -type chassis and is disabled when inserted in a C-type chassis.

Multi Processor Module (MPMRx) Card

The MPMRx cards, perform the various RTP, audio and video processing functions on the RMX 2000 unit. TI processors are at the core of each MPMRx card which are available in two assemblies:

• MPMRx -S

• MPMRx -D

Notes:

• An MPMRx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN or RTM ISDN card on the rear of the chassis.

• The MPMRx card(s) can only work with software version 8.3 or later. Ensure that software appropriate to the MCU hardware configuration is installed in the MCU.

• The MPMRx card can work only with a new environmentally friendly D or E-type chassis and is disabled when inserted in a C-type chassis.


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For more details about the chassis types, see RealPresence Collaboration Server (RMX) Chassis Types .

ISDN support is the same for all card types.

MPMx and MPMRx Modes

MPMx and MPMRx cards installed in the system cannot be used simultaneously. The card type installed in the system determines the Card Configuration Mode. Therefore, the RMX can operate in either MPMx or MPMRx mode.

G.719 audio algorithm is not supported with MPMx and MPMRx cards.

Operating Mode Selection During Startup / Restart

When started with version 7.x installed, the RealPresence Collaboration Server (RMX) 2000 enters MPMx mode by default when no media cards are installed. In following situations, the RealPresence Collaboration Server (RMX) 2000 can be switched between two card configuration modes:

The RMX switches between MPMx and MPMRx Card Configuration Modes when MPMx/MPMRx cards are removed or swapped while the system is running.

The switch between Card Configuration Modes occurs during the next restart.

Installing or swapping MPMx and MPMRx cards while the system is off will not cause a switch in the Card Configuration Mode when the system is restarted – it will restart in the Card Configuration Mode that was active previous to powering down.

System Information Changes

The System Information includes License Information, and general system information, such as system memory size and Media Card Configuration Mode.

Prior to switching card configuration modes you must first perform a software upgrade to RMX version 8.3.x or later.

Example 1:

Current status

An RMX has two MPM+ cards installed.

The Card Configuration Mode is MPM+.

Both MPM+ cards are enabled.

Current Operating Mode

Media Cards to be Inserted Card(s) Supported Card(s) Disabled

Operating Mode After Next Restart

MPMRx MPM Rx MPMRx MPM, MPM+, MPMx MPMRx

MPMx MPMRx MPMx MPM & MPM+ MPMRx

MPM+ MPMRx MPM+ MPM MPMRx


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Action

» Upgrade the RMX software version to 8.3.x or later, remove the MPM+ cards and insert the MPMRx card(s).

Result

The Card Configuration Mode remains MPM+. The inserted MPMRx card is disabled.

After System Reset

The Card Configuration Mode is MPMRx.

The inserted MPMRx card is enabled.

Example 2:

Current status

An RMX has one MPMx card installed.

The Card Configuration Mode is MPMx and the MPMx card is enabled.

Action

» Upgrade the RMX software version to 8.3.x or later, remove the MPMx card and insert an MPMRx card.

Result

The Card Configuration Mode remains MPMx.


After System Reset

The Card Configuration Mode is MPMRx.


Example 3:

Current status

An RMX has MPMx card installed.

The Card Configuration Mode is MPMx and the MPMx card is enabled.

Action

» Upgrade the RMX software version to 8.3.x or later, remove the MPM+ card and insert an MPMRx card.


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Result

The Card Configuration Mode remains MPMx.


After System Reset

The Card Configuration Mode is MPMRx



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RealPresence Collaboration Server (RMX) 2000 Rear PanelThe RMX 2000 rear panel contains the RTM IP card and, optionally, the RTM LAN and RTM ISDN card. The RTM IP card must be located in the bottom slot in the rear of the RMX 2000. In addition, the rear panel houses the main power switch, AC inlet, a circuit breaker, and additional communications ports.

RTM IP Card

The RTM IP card provides system management based on the ATCA standard and connects to the backplane. It controls and monitors the system fans and regulates power supply. This card contains an Ethernet Switch that manages the network of the system, routes data between the cards and components of the system and provides connectivity to external IP networks.

The RTM IP card provides following ports:

Three LAN ports

One 10/100Mb ShMG port, for internal use

One Serial port, for internal use

One USB port

For pin assignment information, see Pin Assignment of Ports on the RTM IP Card .

RMX 2000 RTM IP rear panel layout

The following items appear on the RMX 2000 rear panel.

Note: Port use

LAN1*, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic caps covering those ports should not be removed.

* With Multiple networks and LAN redundancy configurations, LAN 1 port is used. For more information, see LAN Redundancy and Multiple Network Services in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.

RMX 2000 Rear Panel - RTM IP Component Description

Item Description

LAN 1 NA - Disconnected. LAN 1 is covered with a plastic cap that should not be removed.

LAN 2 Used for the Network connection.

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/network/RMX_Administrators_Guide_v_8_5.pdf





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RTM ISDN Card

The RTM ISDN card connects directly to an MPMx/MPMRx. The RTM ISDN card routes data between the MPMx/MPMRx cards and components of the system, converts ISDN T1/E1 media to IP packets and provides connectivity to external ISDN networks.

The RTM ISDN card is installed in the rear panel of the RMX interfaces between the RMX unit and the ISDN switch. In an RealPresence Collaboration Server (RMX) 2000 with a single MPMx/MPMRx card, the RTM ISDN card must be installed in the rear panel slot on the same level as the MPMx/MPMRx card. In an RMX with two MPMx/MPMRx cards – the RTM ISDN card can be installed in either of the two rear panel card slots. Up to two RTM ISDN cards can be installed in one RealPresence Collaboration Server (RMX) 2000.

Two RTM ISDN cards are available as below:

RTM ISDN card - 12 PRI ports, one LAN port

RTM ISDN card - 9 PRI ports, four LAN ports

RTM ISDN card - 12 PRI ports, one LAN port

The rear panel layout for the ISDN card is shown next.

LAN 3 For Remote Access only using the Alternate Management Network. For more information, see Appendix G in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.

Note: When not in use, LAN 3 is covered with a plastic cap that should not be removed.

10/100 ShMG NA - For debugging purposes only.

Note: 10/100 ShMG is covered with a plastic cap that should not be removed.

Serial NA - For debugging purposes only.

USB USB key connection. For more information, see First Time Installation and Configuration in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.

Standby button Toggle between ON/OFF and standby. Use this button to either perform Diagnostics or Software Recovery on the RealPresence Collaboration Server (RMX) 2000 after turning the system ON.

Short press (2 seconds) - Media Card Diagnostics.

Long press (10 seconds) - Media and RTM IP Software Recovery.

RMX 2000 Rear Panel - RTM IP Component Description

Item Description











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RTM ISDN card - 12 PRI ports, one LAN port rear panel layout

The RTM ISDN card provides following ports:

12 PRI ports:

Any PRI port can work as either E1 or T1 port, and each ISDN card can support up to 7 E1 or 9 T1 ports. With two ISDN cards equipped, a total of 14 E1 or 18 T1 ports can be used for connecting external ISDN networks.

.

One 1Gb LAN port:

RTM ISDN card - 9 PRI ports, four LAN ports

The RTM ISDN card supports configuration of Multiple Network services, and the configuration of LAN redundancy. The RTM ISDN cards can be used with MPMx or MPMRx media cards. The rear panel layout for the ISDN card is shown next.

Note: E1 and T1

E1 and T1 spans cannot be connected simultaneously to the same card, therefore, it is not possible to have a mixed E1 and T1 ISDN Network Service

Note: 200 audio participants

The RTM ISDN card supports 200 audio participants, regardless of whether the spans are E1 or T1.

Note: Software version

The RTM ISDN card with 9 PRI ports and four LAN ports, with part number BRD 2501x-L0, is not supported by software versions preceding version 8.4.1. Upgrade the software version to 8.4.1 or a higher version before use this card.


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RTM ISDN card - 9PRI ports, four LAN ports rear panel layout

The RTM ISDN card provides following ports and switch:

9 PRI ports:

Any PRI port can work as either E1 or T1 port, and each ISDN card can support up to 7 E1 or 9 T1 ports. With two ISDN cards equipped, a total of 14 E1 or 18 T1 ports can be used for connecting external ISDN networks.

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Four 1Gb LAN ports:

DBG port:

DBG port is an debug port for technician or field support use.

ARM/CM switch:

ARM/CM is a switch for technician or field support use. The switch decides the output source between CM or DSP UART for DBG port.

For pin assignment information, see Pin Assignment of Ports on the RTM ISDN Card .

ISDN Clock Source

Each RTM ISDN card has its own primary and secondary clock source. The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source. This clock is used to synchronize ISDN spans only (it is not the system clock).

A single clock source triggers an alarm that can be turned off by setting the appropriate flag in the system configuration.

RTM LAN Card

Two RTM LAN cards are available as below:

RTM LAN card - four LAN ports

RTM LAN card - two LAN ports

Note: E1 and T1

E1 and T1 spans cannot be connected simultaneously to the same card, therefore, it is not possible to have a mixed E1 and T1 ISDN Network Service

Note: 200 audio participants

The RTM ISDN card supports 200 audio participants, regardless of whether the spans are E1 or T1.


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The RTM LAN card routes data between the MPMx/MPMRx cards and components of the system, and sends media by IP packets and provides connectivity to external IP networks.

The four ports RTM LAN card is required on the RealPresence Collaboration Server (RMX) 2000 when MPMRx cards are installed on the system. An RTM LAN card must connect directly to an MPMx/MPMRx card. In an RealPresence Collaboration Server (RMX) 2000 with a single MPMx/MPMRx card, the RTM LAN card must be installed in the rear panel slot at the top slot at the same level as the MPMx/MPMRx card.

On the RealPresence Collaboration Server (RMX) 2000, LAN port 2 is used to connect the LAN cable. LAN port 1 is the redundant port*.

Figure below shows the RTM LAN card with four LAN ports


Ports on the RTM LAN card with four LAN ports are:

Four 1Gb LAN ports No. 1-4

One DBG - Debug port, for internal use.

ARM/CM - Switch, for internal use.

Note: MPMx/MPMRx card and RTM LAN card

• An MPMx/MPMRx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN card or RTM ISDN card on the rear of the chassis.

• On the RealPresence Collaboration Server (RMX) 2000 with MPMx card(s), the RTM LAN card(s) is optional.

Note: Multiple Networks and LAN Redundancy

• * When using an MPMx card with the four ports RTM LAN card, connect the LAN cable to LAN 4. With Multiple Networks and LAN Redundancy configurations, connect to LAN 3.

• The RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.


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RTM LAN card - two LAN ports

The RTM LAN card routes data between the MPMx cards and components of the system, and sends media by IP packets and provides connectivity to external IP networks.

However on systems with ISDN networks, the RTM ISDN can also be used instead of the RTM LAN.

An RTM LAN card must connect directly to an MPMx card. In an RMX with a single MPMx card, the RTM LAN card must be installed in the top slot rear panel slot at the same level as the MPMx card.

The RTM LAN card with two LAN ports is shown next:

RTM LAN Card - two LAN ports

Two 1Gb LAN ports No. 1-2 are on this RTM LAN card.

For pin assignment information, see Pin Assignment of Ports on the RTM LAN Card

Note: RTM LAN card with two LAN ports

• On the RMX 2000 the two ports RTM LAN cards cannot be used with the MPMRx.

• On the RMX 2000 with MPMx card(s), the RTM LAN card(s) is optional.

• An MPMx card on the front of the RMX must always be seated or connected opposite to either an RTM LAN or RTM ISDN card on the rear of the chassis.

• The RTM LAN type card is always required with Multiple Networks and LAN Redundancy configurations.


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RealPresence Collaboration Server (RMX) 2000 LEDsThe RealPresence Collaboration Server (RMX) 2000 includes LEDs located on the front panel and rear panel. On the front panel, the LEDs reflect the state of the components. The LEDs on the rear panel indicate the state of the external connections and the status of the RTM IP card.

Front Panel LEDsThe following items appear on the RMX 2000 front panel.

RMX 2000 Front Panel LEDs

Component LED ID LED Color Description

Fan Status Green OK.

Red Warning - Fan or power failure.

Power Status Green OK.

Red Error - Problem with power supply.When the power cable is unplugged, the FAIL LED is lit 2-3 seconds before turning OFF.

Media Card ERR Red ON - Major error on card.Flashes - During card startup.

RDY Green ON - The card has completed startup successfully, after the ERR, RDY & ACT LEDs have stopped flashing. Flashes - During card startup.

ACT Amber ON - At least one participant is connected to a conference.Flashes - During card startup.

HS Blue Flashes - Shut down process initiated by lightly pulling the CPU ejector levers. This LED flashes in synchronization with the HS LED on the CNTL card.

ON - Card is in a power down mode. Card removal Initiated - The card can be removed safely once the CPU ejector levers are fully open.Card Insertion Initiated - If during the startup phase the blue HS LED remains lit, please ensure that the card is properly seated in the chassis. If this problem persists, contact your next level of support.


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CNTL Unit ERR Red ON - Major system error. In case of an active alarm this light is ON, and the RDY green is OFF.

OFF - Normal.

Flashes - During system startup.

RDY Green ON - CPU card has successfully completed startup. This light turns green after completing the entire system configuration.

OFF - Turns OFF when the ERR red LED is activated.


ACT Amber ON - At least one endpoint is connected to the system.Flashes - During system startup.

HD Red OFF - Normal.

Flashes - Hard disk is active.

HS Blue Flashes - Indicates when the power down process is initiated on the Media card. This LED flashes in synchronization with the HS LED on the Media card.OFF - Normal

ON - CPU may be removed.

RMX 2000 Front Panel LEDs (continued)

Component LED ID LED Color Description


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RealPresence Collaboration Server (RMX) 2000 Rear Panel LEDsThis section introduces LEDs on the RealPresence Collaboration Server (RMX) 2000 rear panel.

RTM IP Card

The following LEDs appear on the RTM IP card.:

RTM IP LEDs

Component LED Name LED Color Description

LAN (1-3) LNK Green ON with an active network connection, flickers with Packet activity.

1 Gb Green ON with a 1Gb online connection.

10/100 ShMG LNK Amber ON with an active network connection, flickers with Packet activity.

100 Green ON when active network is 10/100Mb.

SLOT (1-4) 1Gb (1-4) Amber ON with a 1Gb online connection, flickers with Packet activity.

LNK (1-4) Green ON with an active network connection, flickers with Packet activity.

ShMG ERR Red ON - Major error on RTM card.


ACT Amber ON - Packet flow to and from the MCU chassis.


RDY Green ON - RTM IP card has successfully completed startup.


HS Blue Hot swap not supported.

OFF - Normal.

Flashes for a second during initial power up.

STANDBY Green When the user in the RMX Manager/ RealPresence Collaboration Server Client presses the System Shut Down (red) button in the Hardware Monitor tool bar, the system should enter a standby mode and the LED turns ON. Only the media and control unit cards are in a standby mode. Shelf Manager remains active.

Turn the system OFF/ON to exit the standby mode.


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RTM ISDN Card - 12 PRI ports, one LAN port

The following LEDs appear on the RTM ISDN card with 12 PRI ports and one LAN port.

RTM ISDN Card - 9 PRI ports, four LAN ports

The following LEDs appear on the RTM ISDN Card with 9 PRI ports and four LAN ports.

RTM ISDN LEDs

Function Name LED Color Description

LAN 1 1 Gb Amber ON when 1Gb connection is online, flickers with Packet activity.

LNK Green ON with an active network connection, flickers with Packet activity.

PRI OFF Span x not in use.

Green Span x is OK.

Red Span x red alarm (LOS - Loss of Signal)

ShMG HS Blue OFF - Normal.

RTM ISDN LEDs

Function Name LED Color Description

HS Blue OFF - Normal.

Flashes - During the startup of a media card and control unit. Also flashes when the RTM LAN card is powered down.

ON - RTM LAN card may be removed.

PRI OFF Span x not in use.

Green Span x is OK.

Red Span x red alarm. (LOS - Loss of Signal)

LAN 1-4 - 1 Gb Amber ON when 1Gb connection is online, flickers with Packet activity.

LAN 1-4 - LNK Green ON with an active network connection, flickers with Packet activity.


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RTM LAN LEDs - four LAN PortsThe four LAN ports RTM LAN card is shown next.

The following LEDs appear on the four ports RTM LAN card:

RTM LAN LEDs - two LAN PortsThe two LAN ports RTM LAN card is shown next.

The following LEDs appear on the two ports RTM LAN card:

RTM LAN LEDs

Function Name LED Name LED Color Description

LAN 1-4 1 Gb Amber ON when 1Gb connection is online, flickers with Packet activity.

LNK Green ON with an active network connection, flickers with Packet activity.




RTM LAN LEDs


LAN 1-2 1 Gb Green ON when 1Gb connection is online, flickers with Packet activity.

LNK Amber ON with an active network connection, flickers with Packet activity.


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RTM LAN LEDs



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RealPresence Collaboration Server (RMX) Chassis TypesThe RealPresence Collaboration Server (RMX) chassis can be of type A/B/C/D/E. The environmentally friendly D or E-type chassis (indicated by the letter D or E in the Part Number) is required for use with MPMx/MPMRx card(s).

The chassis types can be viewed by clicking Hardware Monitor > Properties.

The RealPresence Collaboration Server (RMX) 2000 General Info dialog box opens.


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Component ReplacementThe RMX 2000 is designed with ease of maintenance in mind. Most components are swappable and are accessible directly via the front panel or the rear panel.

The following sections describe how to replace faulty components:

CNTL Module, see Replace the CNTL Module .

Power Supply Module, see Replace the Power Supply Module .

Fan Drawer, see Replace the Fan Drawer .

MPMx/MPMRx card. This card is hot-swap enabled. See Replace a Faulty MPMx/MPMRx Card .

RTM ISDN card, see Install or Replace the RTM ISDN Card .

RTM IP card, see Replace the RTM IP Card ..

Before replacing parts:

To ensure a part needs replacing, complete the troubleshooting procedures.

Identify exactly which part needs replacing.

Make sure you have the correct replacement part on hand.

Make sure you are using proper ESD equipment, to prevent damage to the system.

Use the PMC Compatible Ejector LeverOn the RMX 2000 most components are fitted with identical ejector levers that are used to release or fasten the components to their slot.

The ejector levers can be moved to three positions:

1 Closed/Locked - The ejector levers are pushed up against the card panel and the lock catch is in the standard closed position (as shown below).

In this position the card is locked in the MCU housing and cannot be removed.

Note: Hot swappable?

Only MPMx/MPMRx cards are Hot Swappable. The RTM IP and RTM ISDN card are not Hot Swappable. System shutdown is required when replacing the RTM ISDN or RTM IP card.

Caution: Before replacing any components

• All maintenance tasks are to be performed by qualified, authorized personnel.

• Use only replacement parts supplied by your dealer.

• Follow all procedures. Do not skip any steps.

Note: Blue HS LED

On all cards, if during the startup phase the blue HS LED remains lit, please make sure that the card is properly seated in it’s slot. If this problem persists, contact your next level of support.


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2 Partially Open - The ejector levers are partially open and the blue HS LEDs on the card and the Control Unit are flashing. When the blue LEDs are constantly lit the card is in a powered-down mode and can be safely removed.

3 Fully Open - The ejector levers are in the fully open position. In this position the card is released from the MCU housing and can be removed.

To open and close the ejector levers:

Unlocking the Lock Catch - With your thumb on the handle (2) and your index finger on the lock catch (1), pinch thumb and finger together while lifting the handle away from the chassis.

Closing the Lever - With your thumb on the handle (2), press the lever against the panel until it clicks into place.

Note: Initiated process cannot be terminated

Once the removal sequence is initiated the process cannot be terminated, and the HS led flashes when activated.


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Replace the CNTL ModuleThe CPU module is the management system of the RealPresence Collaboration Server (RMX) 2000. Use the following procedure to replace a CNTL Module.

To replace the CNTL module:

1 Ensure that power switch on the RMX 2000 is turned OFF (O).

2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the CNTL Module.

3 Use the metal ejector lever to pull the CNTL Module out of its slot in the Backplane.

4 Carefully slide the CNTL Module out through the front panel.

.

5 On the CNTL Module to be installed, move the ejector lever to the fully open position.

6 Slide in the replacement CNTL Module.

7 Push the CNTL Module firmly into the Backplane, making sure it is properly seated in its slot.

8 Ensure that the metal ejector lever is fully retracted into its housing.

9 Tighten the captive screws on the front panel of the RMX 2000 to secure the Functional CNTL Module.

10 Turn ON the RMX 2000.


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Replace the Power Supply ModuleA single supply unit powers the RMX 2000. Use the following procedure to replace a Power Supply.

To replace the Power Supply Module:

1 Ensure that the power switch on the RMX 2000 is turned OFF (O) and that the power cords are disconnected from the MCU.

2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit.

3 Use the finger grip to pull the Power Supply unit out of its slot in the Backplane.

4 Carefully slide the Power Supply unit out through the front panel.

5 Slide in the replacement Power Supply unit.

6 Push the Power Supply unit firmly into the Backplane, making sure it is properly seated in its slot.

7 Tighten the captive screws on the front panel of the RMX 2000 that secure the Power Supply unit.


.

Warning: Verify power supply type

Please verify the type of power supply used on your RMX 2000. Do not insert a different type of power supply than the type currently installed on your system.

Note: MPMx and MPMRx card mode

For more information on the Card Configuration Modes after reset, see MPMx and MPMRx Modes .


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Replace the Fan DrawerThree fans are mounted in the Fan drawer, where the airflow is from right to left. Should one of these fans fail as indicated by a Fan LED, you are required to replace the Fan drawer.

To replace the Fan Drawer:

1 Unscrew the captive screws on the front panel of the RealPresence Collaboration Server (RMX) 2000 to secure the Fan drawer.

2 Use the metal ejector levers to pull the Fan drawer out of its slot in the Backplane.

3 Carefully slide the Fan drawer out through the front panel.

.

4 Slide in the replacement Fan drawer.

5 Push the Fan drawer firmly into the Backplane, making sure it is properly seated in its slot.

6 Tighten the captive screws on the front panel of the RMX 2000 that secure the Fan drawer.

Caution: Fan drawer replacement must be done immediately

The Fan drawer can be replaced when the RealPresence Collaboration Server (RMX) 2000 unit is ON, however a replacement drawer must be inserted immediately. The temperature increase is detected by the system; when critical, a system shutdown is initiated.


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Replace a Faulty MPMx/MPMRx CardAll MPMx/MPMRx cards can be installed or removed while the RMX 2000 is powered on and operating.

Prior to removing an MPMx/MPMRx card the captive screws must be unscrewed and the ejector levers must be opened to initiate a “power down” on the card.

To replace a faulty MPMx/MPMRx card:

1 If applicable, loosen the captive screws and remove the slot cover.

2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and the Control Unit start to flash.

3 The power off sequence for the interconnected MPMx/MPMRx and RTM ISDN cards are initiated as follows:

All participant connections on the card are disconnected.

A fault is generated on the system.

For each disconnected participant, a participant disconnection event is written to the CDR with the disconnection cause Disconnected by Operator.

New participant connections are blocked when the card is removed.

If an RTM ISDN card is connected to the MPMx/MPMRx card it is also powered off and all H.320 and ISDN-Voice participants are disconnected.

When an RTM ISDN card is removed, its resources are deducted from the Resource list.

A Log File entry is written indicating MPMx/MPMRx card removal.

Port usage is re-calculated and the Port Gauges and the Video Port Configuration dialog boxes are updated.

4 When the blue HS LEDs on the MPMx/MPMRx, RTM ISDN and Control Unit stop flashing and remain lit, unscrew the captive screws and move the ejector levers to their fully open position and remove the MPMx/MPMRx card.

5 Carefully slide the MPMx/MPMRx card out through the front panel.

.

Caution: Initiated process cannot be terminated

Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes.


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Install the Replacement MPMx/MPMRx Card

If only one media card is installed in the system, it must be inserted in the top slot of the RMX chassis.

To install a replacement MPMx/MPMRx Card:

1 On the card to be installed, move the ejector levers to their fully open position.

2 Slide in the replacement MPMx/MPMRx card.

3 Push the MPMx/MPMRx card firmly into the Backplane, making sure it is properly seated in its slot.

4 Ensure that the metal ejector levers are fully retracted into their housings.

5 Tighten the captive screws on the front panel of the RMX that secure the MPMx/MPMRx card to the chassis.

Install a New MPMx/MPMRx Card in a Powered on RMX 2000

If only one media card is installed in the system, it must be inserted in the top slot of the RMX chassis.

To install a new MPMx/MPMRx card in a powered on RMX 2000:

1 If applicable, loosen the captive screws and remove the slot cover.

2 On the card to be installed, move the ejector levers to their full open position.

3 Insert the card into the slot until the ejector levers touch the front edge of the card cage.

4 Push the ejector levers to their closed position and tighten the captive screws on each side of the card, securing the MPMx/MPMRx card to the RMX.

The blue HS LEDs on the MPMx/MPMRx card and the Control Unit start flashing and the power on cycle for the card is initiated:

The card’s resources are added to the system resources list.

The number of available resources on the RMX is usually increased to the current CFS license level.

Port usage is re-calculated and the Port Gauges and the Video Port Configuration are updated.

When the power on cycle of the MPMx/MPMRx card is completed, the blue HS LEDs will turn OFF. The green RDY LED on the MPMx/MPMRx card switches on and remains lit.


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Replace the RTM IP CardThe RTM IP card on the rear of the RMX 2000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM IP card.

To replace the RTM IP card:

1 Ensure that the power switch on the RMX 2000 is turned OFF (O).

2 Unscrew the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card.

3 Use the metal ejector levers to pull the RTM IP card out of its slot in the backplane.

4 Carefully slide the RTM IP card out through the rear panel.


6 Slide in the replacement RTM IP card.

7 Push the RTM IP card firmly into the backplane, making sure it is properly seated in its slots.


9 Tighten the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card.



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Remove the Blank Cover from the Rear PanelUse the following procedure to remove the blank cover.

To remove the blank cover from a rear panel:

1 Ensure that the power switch/circuit switch on the RMX is turned OFF (O).

2 Unscrew the captive screws on the rear panel of the RMX that secure the blank panel.


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Install or Replace the RTM ISDN CardAs a first installation, the RTM ISDN card must be installed in the top slot of the RMX chassis. The RTM ISDN card must be seated opposite to an MPMx/MPMRx card located in the top slot on the front of the RMX.

Prior to adding the RTM ISDN card you must have your ISDN product license available. For more information, see First Entry Power-up and Configuration in the RealPresence Collaboration Server (RMX)1500/1800/2000/4000 Getting Started Guide.

Remove the Blank Cover

For details, see Remove the Blank Cover from the Rear Panel .

Remove an Existing RTM ISDN Card

Carry out the following procedures to remove an existing RTM ISDN card.

To remove an existing RTM ISDN card:

1 Ensure that the power switch on the RMX 2000 is turned OFF (O).

2 Unscrew the captive screws that fasten the card to the MCU. Use the metal ejector levers to pull the card out of its slot from the backplane.

3 Slide out the RTM ISDN card.

Install a New or Replacement RTM ISDN Card

Carry out the following procedure to install a new RTM ISDN card or replace an existing one.

To install a new or replacement RTM ISDN card:

1 On the new RTM ISDN card move the ejector levers to their fully open position.Slide in the RTM ISDN card in the RMX slot.

2 Push the card into the slot until the ejector levers touch the front edge of the card cage.

Note: RTM ISDN card and MPMx/MPMRx card

An RTM ISDN card must connect directly to an MPMx/MPMRx card in the opposite facing front slot.




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3 Push the ejector levers to their fully closed position.

4 Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card to the RMX.

5 Connect the RJ-45 terminated PRI cables into any PRI port.

6 Turn ON the RMX.

7 Login on to the RealPresence Collaboration Server Web Client.

When a new ISDN card is installed you are required to do the following:

Update your licence. For more information see First Entry Power-up and Configuration in the RealPresence Collaboration Server (RMX)1500/1800/2000/4000 Getting Started Guide.

In the ISDN Network Services define a New ISDN Network Service. For more information, see Adding/Modifying ISDN Network Services in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide.

RealPresence® Collaboration Server 1500/1800/2000/4000/Virtual Edition Getting Started Guide


RealPresence® Collaboration Server 1500/1800/2000/4000/Virtual Edition Getting Started Guide








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Install or Replace the RTM LANThe RTM LAN card on the rear of the RMX 2000 provides connectivity to all the MCU modules. The RTM LAN card must be seated opposite to an MPMx/MPMRx card located in the top slots on the front of the RMX.

Remove the Blank Cover (for new installations)

For details, see Remove the Blank Cover from the Rear Panel .

Remove an Existing RTM LAN Card

Use the following procedure to remove the RTM LAN card from its slot (not required when installing a new card).

To remove an existing RTM LAN card:

1 Ensure that the power switch/circuit switch on the RMX 2000 is turned OFF (O).

2 Remove the cables connected to the card.

3 Unscrew the captive screws on the rear panel of the RMX 2000 that secure the RTM LAN card.

4 Use the ejector levers to pull the card out of its slot.

.

5 Carefully slide the RTM LAN card out through the rear panel.

Insert the RTM LAN (with four LAN ports) to its Slot

Use the following procedure to insert the RTM LAN card into its slot (not required when installing a new card).

To install the RTM LAN card (with four LAN ports) into its slot:


2 Slide in the replacement RTM LAN card.


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3 Push the RTM LAN card firmly into the media card, making sure it is properly seated in its slots.


5 Tighten the captive screws on the rear panel of the RMX 2000 that secure the RTM LAN card.

6 Reconnect the cables.


Note: RTM LAN card and MPMx/MPMRx card

An RTM LAN card must connect directly to an MPMx/MPMRx card in the opposite front slot.

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Pin Assignment

Pin Assignment of Ports on the RTM IP CardThis section introduces the pin assignment of Serial port and LAN ports on the RTM IP 2000 card.

Serial (Debug) Port Pin AssignmentThe figure and table below show the pin assignment of Serial port on the RTM IP 2000 card. DB-9 connector terminated serial cable is used for connecting the port.

Serial Port Pin Assignment

Pin Signal Name Description

1 N/A No Connection

2 RxD Receive Data

3 TxD Transmit Data

4 N/A No Connection

5 GND Ground

6 N/A No Connection

7 N/A No Connection

8 N/A No Connection

9 N/A No Connection

Pin Assignment

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LAN Ports 1-3 Pin AssignmentThe figure and table below show the pin assignment of LAN ports 1-3 on the RTM IP 2000 card. RJ45 connector terminated cable is used for connecting the port.

LAN Port ShMG Pin AssignmentThe figure and table below show the pin assignment of LAN port ShMG on the RTM IP 2000 card. RJ45 connector terminated cable is used for connecting the ports.

LAN Ports 1-3 Pin Assignment


1 BI_DA+ Bidirectional pair A+

2 BI_DA- Bidirectional pair A-

3 BI_DB+ Bidirectional pair B+

4 BI_DB- Bidirectional pair B-

5 BI_DC+ Bidirectional pair C+

6 BI_DC- Bidirectional pair C-

7 BI_DD+ Bidirectional pair D+

8 BI_DD- Bidirectional pair D-

Pin Assignment

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LAN Port ShMG Pin Assignment


1 Tx+ Transmit Data+

2 Tx- Transmit Data-

3 Rx+ Receive Data+

4 N/A No Connection

5 N/A No Connection

6 Rx- Receive Data-

7 N/A No Connection

8 N/A No Connection

Pin Assignment

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Pin Assignment of Ports on the RTM ISDN CardThis section introduces the pin assignment of PRI ports and LAN ports on the RTM ISDN card.

PRI Port Pin AssignmentThe figure and table below show the pin assignment of PRI ports on the RTM ISDN card. RJ45 connector terminated cable is used for connecting the ports.

PRI Port Pin Assignment


1 Rx/Ring Receive Ring

2 Rx/Tip Receive Tip

3 N/A No connection

4 Tx/Ring Transmit Ring

5 Tx/Tip Transmit Tip

6 N/A No connection

7 N/A No connection

8 N/A No connection

Pin Assignment

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LAN Port Pin AssignmentThe figure and table below show the pin assignment of LAN ports on the RTM ISDN card. RJ45 connector terminated cable is used for connecting the port.

DBG (Debug) Port Pin AssignmentThe figure and table below show the pin assignment of DBG port, the serial (Debug) port on the RTM ISDN card - 9 PRI ports, four LAN ports. RJ45 connector terminated serial cable is used for connecting for this port.

LAN Port Pin Assignment










Pin Assignment

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DBG (Debug) Port Pin Assignment


1 N/A No connection

2 N/A No connection

3 N/A No connection

4 GND Ground

5 RxD Receive Data

6 TxD Transmit Data

7 N/A No connection

8 N/A No connection

Pin Assignment

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Pin Assignment of Ports on the RTM LAN CardThis section introduces the pin assignment of DBG port and LAN ports on the RTM LAN card.

LAN Ports Pin AssignmentThe figure and table below show the pin assignment of LAN ports on the RTM LAN card. RJ45 connector terminated cable is used for connecting the ports.

LAN Ports Pin Assignment










Pin Assignment

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DBG (Debug) Port Pin AssignmentThe figure and table below show the pin assignment of DBG, the serial (Debug) port on the RTM LAN card - four LAN ports. RJ45 connector terminated serial cable is used for connecting the port.

DBG (Debug) Port Pin Assignment


1 N/A No connection

2 N/A No connection

3 N/A No connection

4 GND Ground

5 RxD Receive Data

6 TxD Transmit Data

7 N/A No connection

8 N/A No connection

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RMX 2000 Hardware Guide V8 - Polycom · requisitos essenciais e outras disposições da Directiva...

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