Rnid09-302-Minksleblanc-ppt-A Blue Print for Converting ILT to E-Learning

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302

A Blueprint

for ConvertingILT to e-Learning

www.eLearningGuild.com

Matthew LeBlanc & Gina Minks,EMC Corporation



July 23 & 24, 2009Boston, MA

Page 1Session 302 – A Blue Print for Converting ILT to e-Learning – Gina Minks &Matthew LeBlanc, EMC Corporation

blueprint

For converting Instructor-Led learning to eLearningGina Minks & Matt LeBlanc, EMC Corporation

Why a Blueprint?

The Setup Inventory Helpinstructors

Questions





Just in case you are tweeting this…

I’m gminks

About EMC

http://www.emc.com/

EMC assures that information is availablesecurely, quickly, and easily, anywhere at anytime





EMC 24.8%Symantec 18.2%IBM 13.0%NetApp 8.0%HP 4.4%CA 4.1%

EMC 34.6%NetApp 28.2%IBM 10.1%HDS 6.0%HP 4.8%

EMC 65.1%HP 9.7%HDS 8.5%Sun 3.9%IBM 3.9%

EMC 27.2%Symantec 28.3%NetApp 14.2%IBM 14.9%HDS 4.3%

Global Market Presence: Worldwide Market Share

Total Storage SW Replica tion SW Device Mgmt SW Inf rast ructure SW

Symantec 33.8%IBM 13.7%EMC 12.9%CA 6.4%HP 4.8%

EMC 34.4%IBM 16.9%CA 15.7%HP 5.0%HDS 3.1%

IBM 24.5%Symantec 14.8%Autonomy 14.3%EMC 6.7%CommVault 2.4%

Data Protection &Recovery Software

Storage MgmtSoftware

Archive and HSMSoftware

StorageSoftware

2008

External Disk Storage Networked Storage(NAS, Open, & iSCSI SAN)

External RAID

EMC 22.4%IBM 13.4%HP 12.7%Dell 9.3%HDS 8.1%NetApp 8.0%Sun 5.7%EMC/Dell* 27.6%

EMC 27.7%HP 12.6%IBM 12.0%NetApp 10.6%Dell 8.6%HDS 7.7%Sun 5.5%EMC/Dell* 33.3%

EMC 23.9%IBM 13.7%HP 11.1%HDS 8.6%NetApp 8.5%Dell 8.1%Sun 6.0%EMC/Dell* 29.5%

StorageHardware

2008

Source: IDC Q4 2008 Worldwide Disk Storage Systems Quarterly TrackerMar 2009; IDC W orldwide Quarterly Storage Software Tracker,Mar 2009.Note: EMC does not play in theFi leSystem Software market segment. *Combines EMC’s revenue with Dell’s Dell/EMC CLARiiON revenue.

100% of world’s top 10 telecommunications companies

100% of world’s top 10 ph armaceutical companies

97% of S&P Global 100

95% of Fortune 500 financial services c ompanies

95% of the top 25 U.S. banks

90% of the Business Week 50

90% of the largest U.S. healthcare systems

90% of Fortune 500 retailers

Who Are EMC Customers? The World’s MostInformation-Intensive Businesses… and YOU

8

1 million of YOU use Mozy

500 million of YOU use Iomega

About EMC Education Services

http://www.education.emc.com/





About EMC Education Services

$70M + annual revenue Over 300 sales, technical and learning professionals

Award-winning EMC Proven™ Professional learning framework Foundational to advanced – map to roles & technology solutions Achieved 25,000 certifications in 2007!

State of the art infrastructure—flexible technology options Blended Learning Model (130+ courses) 90 + global class rooms Virtual Labs/Simulations

Accelerates and optimizes employee, customer & partner readiness Sales & SE Partner Accreditation

Industry & Academic Alliances Unique Open Storage Curriculum EMC Academy Alliance Program – Over 150 alliances!

About our department

Technical Education

Technical Education

NewProduct

Readiness

Tech Edand

Certification

Internal EMC Partners EMC Customers







Seels and Glasgow ISD Model for Practitioners

ProblemAnalysis

InstructionalStrategy andDeliverySystem

MaterialsDevelopment

FormativeEvaluation

Objectives

and Tests

Instructional

Analysis

Task

Analysis

ImplementationandMaintenance

SummativeEvaluation

Feedback

Phase I:

NeedsAnalysis

Management

Phase II:

InstructionalDesign

Management

Phase III:

Implementationand Evaluation

Management

Seels, B., & Glasgow, Z (1998). Making Instructional Design Decisions

Modalities Used

Instructor Led Training (ILT)

IMPACT – Short, Asynchronous Modules

LIVE – ILT delivered via Centra

Video Instructor Led Training (VILT)

• Closest method to 1 on 1tutoring via real-time coachingand feedback

• Direct real-life interaction and

feedback is the secret saucethat enables learning

Primary Modality: ILT





“Secret Sauce”

The interactions between:

Student Instructor Student Student

Typical ILT Class 2, 3, or 5-day classes

Lecture followed by hands-on Lab Instructor is SME in the product being taught

Labs follow EMC supported procedures

Most equipment is on the VDC – Virtual DataCenter

Accessible from anyplace using the Internet

Typical ILT Schedule

Network Configuration and

Discovery

Lab 2: Discovery Lab

Lunch Common AdministrationTasks

Lab 3: Common AdministrationTasks

Overview

Architecture andDesign

InstallationLunch

Lab 1: Installation Lab

Console Overview

Day 2Day 1

Lecture Lab





Then the economy went RAWRRR

ResourceEvaluation

Business NeedsEvaluation

Requestsinitiated byaudiencerepresentatives

New Product orService

Existing ProductRevision

Training Requests Curriculum Group Curriculum Governance Board

Instructional

Strategy andDeliverySystem

Objectivesand Tests

Instructional

Analysis

TaskAnalysis

Approval ofObjectives,Strategy, andDelivery System

Modalitybecame anissue

But we still had the same requests for training…





ILT is no longer preferred modality

Stakeholders begin requesting a no-travel solution

We’ll always need special sauce that iseasy to get with ILT

Now it needs to be done without Traveling

Buying new development hardware orsoftware

Hiring new developers or instructors

AND we can’t Eliminate the ILT courses

eLearning to the Rescue!

Deliver the same content, no travel The lab equipment is available from any location

Sign people up for a Centra class and deliver the

same class

Solution: Port ILT courses straight toeLearning







Course Redesign

Design required to make courses interactive

Lecture & Lab won’t work Interaction needs to be designed

Content

1. Inventory: What do you have to work with?

2. Reuse: Don’t rip and replace, design an extension

Step 1. What do you have to work with?

Take Inventory Licenses/Software

Hardware/Environment

Skill Sets





Inventory - Licenses

LIVEDelivering instructionCentra

IMPACT,LIVE

Preparing PowerPoints for webdelivery

Camtasia

ALLCapturing screenshots fortechnical instruction

Snag-It

Creating Student ResourceGuides

Use

ALLPowerPoint

ModalityLicense

Inventory– Hardware/processes

LIVEUsed to host web content forother departments

Webservers

The eLearning operations teamhas a process to recordwhiteboard podcasts for thesales team

Use

LIVERecordingWhiteboardPodcasts

ModalityHardware/Process

Inventory - Skill sets

Very few (~25%) of thedevelopers have been aCentra leader.

Hardly any of thedevelopers have everused Camtasia

98% of the developersare proficient with Snag-It

Most of the developersare proficient withPowerPoint

DeveloperProficiency

Even fewer IDs have usedCentra as a leader.

Centra

Camtasia licenses are heldby the IDs. They are allproficient

Camtasia

Some of the IDs areproficient with Snag-ItSnag-It

Most of the IDs are proficientwith PowerPoint

ID Proficiency

PowerPoint

License





Step 2: Create plan to repurpose what you

have

Centra as classroom

podcasts

Labs

Small groupactivities

using BreakOut Rooms

Downloadable Content

Our plan: Use Centra as central location

© 2009 EMC Corporation. All rights reserved. These materials may not be copied without EMC's written consent.

Virtual Live/Pre-Recorded Classroom - Course Instructions

Centra as classroom

Use Centra’s breakout rooms for small

group activities

Labs

Small groupactivities

using BreakOut Rooms





Use Camtasia to produce area class launch

page

Downloadable Content

Demos

Student Resource Guide, Labsrepurposed in ILT courses

Potentiallyrepurpose in

IMACTs

Instructors may need training

eLearning delivery software

Enabling interaction without non-verbal feedback

Impossible to “lecture & send to lab”

CommentsMediaVisualAudioEventElapsedTime

Module

• O pe n t im e fo r

discussion

• This time may be

used during theLecture event

• Instructor may bring

in different slides,app-share a

software demo, etc.

CentraCentra

WhiteBoard

Centra

Voice

Open Discussion20 mins

• Have each t eampresent their design

• Review with class

WhiteboardMainCentra

Hall

Design Review10 mins

• Divide c lass into

teams

• Assign designscenario to each

team

• Point out links to

documentation

• Assign teams to

break out rooms• Explain how to call

for help (IM, privatemessage, email, etc)

Centra

BreakoutRooms

Whiteboard

SRG

Centra

Chat

Design Activity20 mins

CentraSlidesSRG

LectureCentra

Voice

VoyenceArchitecture& Design

10 mins2

Provide a Script

From Advanced Web-Based Strategies (Driscoll & Carliner)





Feedback is critical!

ProblemAnalysis

InstructionalStrategy andDeliverySystem

MaterialsDevelopment

FormativeEvaluation

Objectivesand Tests

InstructionalAnalysis

TaskAnalysis

ImplementationandMaintenance

Summative

Evaluation

Feedback

Phase I:

NeedsAnalysis

Management

Phase II:

InstructionalDesign

Management

Phase III:

Implementationand EvaluationManagement

Completed design

References

Books

Carolina and Driscoll (2005). Advanced Web-Based

Training Strategies: Unlocking Instructionally Sound Online

Learning

Seels, B., & Glasgow, Z (1998). Making Instructional Design Decisions

Images

http://www.flickr.com/photos/mandapants/95664672/

http://photos.bravenet.com/272/478/925/3/E8B801EC0A.jpg

http://www.bls.gov/opub/ted/images/2008/feb/wk4/art02.gif

http://www.twitter.com/bminks





Gina MinksSenior Technical Training Specialist

[email protected]

Blog: Adventures in Corporate Education:http://gminks.edublogs.org

Twitter: gminks

Matt LeBlancSenior Technical Training Consultant

[email protected]

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Rnid09-302-Minksleblanc-ppt-A Blue Print for Converting ILT to E-Learning

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