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Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer...

Date post: 01-Apr-2015
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Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.
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Page 1: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Roadcall & Yard CheckStreamlining existing processes,

eliminating tasks, improving customer service, and ensuring

process consistency.

Page 2: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Key Features Customizable

• Easily customize your work processes, guiding your users step-by-step through your exact process

Single Applications• Push & pull data seamlessly into multiple

applications / databases, while viewing it in one user-friendly application

Third Part Integration Points• Plug & play into industry leading payment, mapping,

dispatch, and GPS systems Alert System

• Automatic notification of new, unresolved, escalated, or critical issues

Page 3: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Return on InvestmentReduce data entry errors &

repetitive tasksImprove response timesSignificantly reduce training timeAssures corporate & regulator

complianceImproves internal & external

communications

Page 4: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Roadcall 1.5: Web Services

Third Party Directories • International, 4Roadservice.com, NationaLease• Truckdown.com scheduled for this year

Satellite Communications• Bidirectional communication with in-cab

satellite devices. (e.g., Qualcomm, Shaw, etc…)

Payment Services• Comcheck (Express Check)• T-Check currently in development

Page 5: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Roadcall 1.5: User Client Quick Suspension Intervals

• Suspension intervals can be defined by script, allowing users to select from a pre-defined list of times (e.g., 15 minutes, 1 hour, 2 hours)

Event Information Icons• Within an open event, users can now easily access

event audit details, event messages, user comments, and user-invoked actions using the quick launch icons

Keyword Fields• Keywords will now create their own column within the

user client. This allows for each keyword column to be sorted. The keyword search filters through all the keyword columns

Page 6: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Roadcall 1.5: Enrich Sublet (Component) Parts

• Sublet parts information can be searched for and added to the unit component list for warranty tracking. Users can also ‘replace’ and ‘delete’ existing component parts

Vendor Management• Vendors selected through one of the TP directories

are now automatically added to the enrich database• Before a vendor is added, a duplicate vendor search

is performed, by comparing the vendor’s GEO code. • The “Pay To Vendor” can also be set based on the TP

directory used

Page 7: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Roadcall 1.5: Enrich…2Retail Customer

• Retail (Cash) customers can be searched for and added

Email Context • Employee types, along with an email address,

can be defined and for referenced scripting purposes. (e.g., shop manager, rental manager)

Work Order Lines• Using the VMRS search or the Roadcall Line

types, Work Order Lines are now automatically created

Page 8: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Roadcall 1.5: Enrich…3New Panels

• Work Roster: Work Roster details are available, and users can ‘drag & drop’, roster entries onto the open work order

• Metric History: Historical metric readings, with option to view ‘all’ or ‘current’

• Repair History: Displays all equipment repair history, with the ability to default a VMRS code for repetitive repair visibility. Additionally, the Vendor or Facility is also displayed

Page 9: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Yard Check: Concept Check In / Check Out / Daily Yard Check

• Quickly record metric, vehicle condition, location, etc…

• Ability to photograph vehicle condition and any specific damage

• Real-Time database updates• Ability to notify all users and departments• Direct access to enrich real-time data (PMs,

Equipment Comments, Current Customer, Rental / Lease data)

Page 10: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Yard Check: TechnologyPanasonic TOUGHBOOK U1:

• All in one device: Integrated camera, wireless communications, USB port (cell connection), and scanner

• Durability: Water resistance and shock resistance (can be dropped from 4 feet)

• Functionality: Bright screen design for outdoor use, touch screen / stylus pen and light weigh

• Operating System: Windows XP / Vista OS, thus GUI, Green Screen and Emconex can all run on device

Page 11: Roadcall & Yard Check Streamlining existing processes, eliminating tasks, improving customer service, and ensuring process consistency.

Panasonic U1


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