2013 Road Show

• Trust My Garage

• Member Benefits & Commercial Services

• Technical and Training

• MOT Update

Contents

TRUST MY GARAGE

• THE scheme for INDEPENDENT garages

• A brand for CONSUMERS to recognise – and be REASSURED

• Now WELL ESTABLISHED – nearly 2000 members

• Soon to be a GOVERNMENT APPROVED CODE

Trust My Garage

• Code schemes move from OFT to TSI

• Citizens Advice Bureaux (CAB) continue to make unjustified and unquantified allegations about the independent sector

• The government announces ”light touch” regulation for MOT stations who are members of an approved code

• THE TIME IS RIGHT TO MAKE TMG A CODE

Trust My Garage

• Local Advertising – National presence

• Supporting your own advertising effort

Trust My Garage - Marketing

• A Marketing Guide for garages

Trust My Garage - Marketing

Trust My Garage - Advertising

• National advertising in magazines

• Camping Magazine and Boat Show Guide

Trust My Garage – Online Advertising

www.theAA.com

5% of all UK internet users have visited the AA website

3.4 MILLION Facebook impressions

800,000 Unique visitors to the Saga website every month

• But the small stuff is important too – more than ½ Million miles of “visibility”

Trust My Garage - Marketing

• The TRUSTMYGARAGE blog

• Motoring issues with a TMG theme

• Reinforcing the brand message

• Guest blog entries from TMG members

Trust My Garage - Blog

http://www.trustmygarageblog.co.uk

Trust My Garage - Videos

• Dedicated YouTube channel – search Trust My Garage

• Videos of interest to motorists – links to the blog

• Increases Google search results for Trust My Garage

Trust My Garage – Consumer Website

• Consumer awareness is rising

• Links to Facebook, Twitter, the TMG Blog and YouTube

• “hits”5 times higher than at the start of 2013

• 66% of visits are “first time”

• This translates directly into consumer enquiries to garages

Trust My Garage – Consumer Website

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Trust My Garage – Social Media

Even if you don’t use Facebook

and Twitter – Your customers do

TRUST MY GARAGE is a consumer brand

We use social media to share

general consumer motoring

messages - and to advertise.

You can exploit the connection

• “Shield Yourself From Unexpected Motoring Costs”

• A savings plan for your customers - to be called the Trust My Garage Car Repair Plan

• Launching to TMG members in October

• Consumer Launch in January 2014

• Low costs – no regulatory issues

• Backed by the IGA

Trust My Garage – Car Repair Plan

Car Repair Plan

MR A N OTHER

No. 4536823.2013

• Under Development now – Complete by October

• Simple rating system – The consumer is the auditor

• TMG will comment on feedback received

Trust My Garage – Consumer Feedback

Trust My Garage – Mobile “App”

• Under Development Now – Complete by November

• Will allow search, navigation and feedback

• iPhone/iPad and Android versions

Membership Benefits

Supporting Members in 2013

• Bi Annual member calls

• Encourage member feedback

• Update on member services

• Provide structured field based support when required

• Member Communication

• Monthly Sector newsletters

• Increased regional meetings

• Attendance at trade shows

• Mechanex 2013, – Manchester 21st-22nd May - A Great Success

– Donnington Park Derby 10th-11th September – Another winner

– Sandown. Surrey 12th-13th November

Member Services

• Helpline Support

• HR Guidance/Support & Documentation

• Legal Advice line

• National Conciliation services

• Health & Safety Advice & Compliance

• MOT Advice & Quality Assurance Programmes

Commercial Services

• Bench Marking Your Costs

– Save Time

– Single point of call

– Member specific

Current Packages

• Autodata Online 3 Membership Package

– From £995 per year inclusive (3 year deal)

• Web Site Packages

• Card Processing

• Debt Recovery

• Utilities Management

• Waste Collection

• Courtesy Cars

• Used Vehicle Warranty

• Telecoms

• Health Care

Information & Updates

• www.motortrades.co.uk

– Online advertising provider

– Calls to legal support

– Automatic contract renewal

“A number of our members have contacted us for advice

and assistance regarding advertising with

Motortrades.co.uk, As such we have felt that our members

would benefit from a quick overview in order to avoid any

unnecessary complications”

Be Aware

Information & Updates

• Do you hold a consumer credit licence?

• You will probably have received a letter from the FCA

• Look out for more information from the IGA as details are revealed

DO NOT IGNORE IT!

Technical and Training

• Information

• Training

• Software

Technology Challenges

NOW LIVE www.rmitechnicalforum.com

Technical Forum

• Users and “threads” growing daily

• Professionals talking to professionals

• Rating System for contributors

• Shared knowledge

• Backed by Technical Helpdesk

• An overwhelming success story for the IGA

• 1,300 Hybrid Awareness courses requested

• Over 750 Courses Delivered to date – to IGA and NAB members

• In Nov 2012 courses were being delivered by 1 trainer – we now have 5

• IMI Awards Centre

Technical Training

• Developing, Diagnostic Support - a “Flying Spanner” service for Q3 2013

• We use your diagnostic tools - with your staff and your customer vehicles

• Diagnostic principles – not specific systems

• Pass-Through is coming soon

Technical Training

• Online Packages – an inexpensive “next step”

• We are also looking at TPMS, Stop/Start and other new technologies

• A way to develop staff for the future

• A route into formal classroom training

Technical Training

• A special deal on Bosch training for IGA members – VSE1 Essential Test Procedures

– VSTD9 Diagnosis Using the Occiliscope

– VSG2 Engine Management: Spark Ignition and Diagnosis

– VSG5 Engine Management: Diagnosis of Universal Components

– VSD12 Electronic Diesel Control Systems

• Delivered at the new Bosch centre in Uxbridge

• Limited availability in 2013 – 2014 dates soon

• Other offers to follow

Technical Training

• Many approaches made to the IGA

• Although we rarely endorse commercial offerings some may be of use to individual members

• From DMS systems to online booking services

• From specialist tools supply to job estimators

• From MOT and service reminders – with social media integration - to full CMS systems

Software & Services

MOT Update

• July 2012 – EU Commission issues a package of proposals for new

Regulations dealing with Periodic Testing and Roadside Inspections

• “....The objective of the proposal is to lay down updated harmonised

rules on the roadworthiness testing of motor vehicles and their trailers

with a view to enhance road safety and environmental protection”

• “.. The full potential of the EU single market is not being achieved,

since different Member States require different systems of testing and

there is no mutual recognition of the validity of tests.”

EU Roadworthiness Proposals

• Only proposals so nothing definite at this stage

• Not certain that these items will be implemented into any final legislation

• BUT also we cannot discount they may be implemented

Original Proposals Includes

• House of Commons Scrutiny Committee October 2012

In conclusion, the House of Commons considers that the one-size-fits-all approach proposed by the Commission is neither justified at a supranational level nor appropriate to national circumstances of vehicle testing.

• Statement by Stephen Hammond (Minister of Transport) November 2012

“......The government is committed to maintaining periodic testing, but are not committed to spend €1 billion for no discernible benefit to the UK. The Government policy is to resist any changes.

“…the cost benefit analysis published with the proposals is deeply flawed.”

• Stephen Hammond Parliamentary Written Answers 13 September 2013

The EU Roadworthiness Package is a wide ranging legislative proposal. It comprises of two regulations and a directive containing several detailed annexes. An initial assessment of the implications for vehicle examination in the UK was included in my letter to the European Affairs Committee of 8 October 2012. The EU have not been able to prove any significant improvements to road safety for the UK and, as such, I have opposed those measures that result in additional cost or administrative burden for the UK motorist or business.

What is our Governments Position?

• Increased training for Inspectors (Our NT’s)

• NT’s to act independently- a person who has performed repairs or maintenance shall not conduct a test on the same vehicle – “unless the supervising body assures itself that a high level of objectivity can be guaranteed”

• Minimum equipment standards are still in – but it is not certain if states can apply their own rules

• Testing of trailers 2,000Kg + & Caravan trailers 750kg +

• Testing of Motorcycles – including noise and emissions

Likely Items to survive

• Testing of light trailers, below 2000kg if not caravans

• Testing of tractors with a design speed in excess of 40km/h unless they are used for road haulage work

• An EU minimum test frequency of 4.2.1 for light vehicles

• More frequent checks for high mileage vehicles

• More negotiations between EU Council and EU Parliament in coming months

No support for:-

• Change of name again – was MOT Computerisation 2nd Generation

• RMI/IGA has been part of informal liaison groups over the last two years. A small official liaison group has now been formed

• Current contract with ATOS due end April 2015

• Last contract took 8 years from inception to roll out

• Contract could be extended, but would be costly

MOT Modernisation

• Web based

• Total VOSA system – all schemes, not just MOT

• Control back with VOSA

• No supply of equipment – use what ever means to access web

• Paperless testing?

• New roles e.g. Additional QC

• Most reports live and downloadable

• Less costly system

• Answers needed on security and back up systems

MOT Modernisation Proposed Functions

• Dual Purpose Vehicle Review – Still with DfT

• Drivers View of The Road Review – Still with DfT

• Headlamp Aim – Still with DfT

• VOSA to centralise applications and amendments

• Disciplinary Review in pipeline

• Text reminder system now optional – free to consumer (for a period) VTS can add contact details for 40p

Other MOT Matters