ROAM WITHPEACE OF MINDSTAY IN TOUCH
ALWAYS WE HAVE YOU COVERED IN OVER200 DESTINATIONS
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ENGLISH
A PARTNERSHIP THAT WORKS FOR YOU
Bridge Alliance is Asia Pacific’s leading mobile alliance group with a strong partnership of top-class mobile operators in the region. With a combined customer base of over 400 million as of June 2011, Bridge Alliance is well positioned to develop innovative solutions to meet customers’ need for a seamless roaming experience across the alliance members’ network.
Maxis is a member of Bridge Alliance. With comprehensive coverage and suites of roaming products and services for the Asia Pacific region, travellers can now stay connected anywhere and anytime with peace-of-mind when they roam with a Bridge Alliance operator. This is made possible by the close collaboration and strong support of Bridge Alliance members to enhance customer experience and usage of roaming services.
Start today with Bridge DataRoamUnlimited, the smartest choice to stay connected anytime across Asia Pacific. See page 5 for details.
Ensure that your International Roaming has been activated
Bring a travel adapter
Airline tickets/boarding pass & travel itinerary
Passport (with visa), foreign currency & credit card
Copy of hotel confirmation & rental car/airport transfer confirmation
Check the weather forecast
Check for Travel Warnings, Travel Alerts and country specific safety information
Check the house security during your absence
Make arrangements for your pets & plants to be taken care of
If you take prescription medication, be sure to have enough to cover your entire trip
CHECK THIS LIST BEFORE YOU LEAVE FOR YOUR TRIP ABROAD.
1
1010 THINGSTO REMEMBERBEFORE YOU LEAVE
3
Choose your country of destination and refer to the page for details.
WE HAVEDIFFERENT PLANS FORDIFFERENT COUNTRIES
COUNTRY
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Belgium
Brazil
Brunei Darussalam
Bulgaria
Canada
China
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
India
Indonesia
Ireland
Data Plans Voice Plans
Bridge DataRoamValue
(Go to Page 11-13)
Bridge DataRoamUnlimited
(Go to Page 5-8)
Bridge DataRoamUnlimited Plus
(Go to Page 9-10)Easy Call Back
(Go to Page 16-20)
4
ItalyJapanKuwaitLatviaLithuaniaLuxembourgMacauMacedoniaMaltaMoldovaNetherlandsNew ZealandNorwayPakistanPalestinePhilippinesPolandPortugalQatarRepublic of KoreaRussiaSaudi ArabiaSingaporeSouth AfricaSpainSri LankaSudanSwedenSwitzerlandTaiwan TajikistanThailandTurkeyUnited Arab EmiratesUnited KingdomUSAUzbekistanVietnam
COUNTRYBridge DataRoam
Value(Go to Page 11-13)
Bridge DataRoamUnlimited
(Go to Page 5-8)
Bridge DataRoamUnlimited Plus
(Go to Page 9-10)
Data Plans
Easy Call Back(Go to Page 16-20)
Voice Plans
5
RM331DAY
RM883DAYS
RM1335DAYS
BRIDGEDATAROAMUNLIMITED
Get unlimited value when you email, surf, tweet, like and share across 10 different countries. Choose from 3 unlimited Internet roaming passes to suit your travel needs.
The 1 Day Unlimited data pass of RM33/day will be automatically given should your data usage exceed RM33 for the day. All you need is to ensure that you are roaming on the preferred operator at all times.
6
This service is available to Maxis customers who roam with the operators in the following countries:
OptusHK CSL
Bharti AirtelTelkomselCTMGlobe Telecom
SingTelSK Telecom
Taiwan Mobile
AIS
YES OPTUSCSL, HK CSL, C&W HKTelecom,454-00, NEW WORLD, HK NWT,PCS009, 454-10AIRTELTelkomselCTM, 45501, 45504 GLOBE, GLOBE PH, PH GLOBE,515-02SingTel, SingTel-G9450 05, SK Telecom,KOR SK TelecomTAIWAN MOBILE, TW MOBILE,TWN GSM, PACIFIC TWN GSM1800, TWN 97, ROC 97,466 97, TW 97, TCCTH GSM
OPERATOR DISPLAY ON DEVICECOUNTRYAustraliaHong Kong
IndiaIndonesiaMacauPhilippines
SingaporeSouth Korea
Taiwan
Thailand
• Bridge DataRoamUnlimited will be activated immediately, so be sure to purchase only when you reach your destination. The pass expires at midnight of the respective country time zone.• We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check via check status through *100#.• Be sure to roam on the preferred operator to enjoy the pass. Roaming charges under a non-preferred operator will be charged at pay per use of RM30/MB. When your pass is activated, we will notify you via SMS if you roam out of the preferred operator.• For Multi-SIM users: Should you purchase any of our data roaming passes, please ensure that you are using your primary SIM card.
Unlimited Internet roaming passes are now available in more countries! Refer to Bridge DataRoamUnlimited Plus on Page 9.
7
HOW TOSUBSCRIBE FOR
BRIDGEDATAROAMUNLIMITED
ON YOUR MOBILEWHEN YOU ARRIVEAT YOUR DESTINATION:
EXAMPLEFOR 3 DAYSUBSCRIPTION
OPERATOROptusHK CSLBharti AirtelTelkomselCTMGlobeSingTelSK TelecomTaiwan MobileAIS
Australia Hong KongIndiaIndonesiaMacauPhilippinesSingaporeSouth KoreaTaiwanThailand
SMS SHORT CODEBUY BUD3 AustraliaBUY BUD3 HKBUY BUD3 IndiaBUY BUD3 IndonesiaBUY BUD3 MacauBUY BUD3 PhilippinesBUY BUD3 SingaporeBUY BUD3 KoreaBUY BUD3 TaiwanBUY BUD3 Thailand
COUNTRY
SELECT PACKAGEBUY 1/3/5dDATA PASS
VIA *100#EASYMENU
SELECTBUY
3 DAYSBUY BUD3<Country>SEND TO
20008
VIASMS
SHORTCODE
5 DAYSBUY BUD5<Country>SEND TO
20008
VIATABLET
VIA USBMODEM
8
SHORT CODEON THE
CONNECTIONMANAGER
OPENCONNECTION
MANAGER
LOGIN INTO MYACCOUNT PORTAL AT
https://myaccount.maxis.net.my/wbb
VALUE ADDED
SERVICE TAB
SELECTCOUNTRY AND
PASS
CLICKPURCHASE
CLICKONSMS
MYACCOUNTPORTAL
HOW TOSUBSCRIBE FOR
BRIDGEDATAROAMUNLIMITED
ON YOUR DEVICESWHEN YOU ARRIVE AT YOUR DESTINATION:
BUY BUD3or BUD5
<Country>SEND TO
20008
If you’re using a USB modem, you can subscribe via SMS short code service on your connection manager or via the MyAccount portal.
A
If you’re using a tablet, you may subscribe viathe MyAccount portal.
B
9
BRIDGE DATAROAMUNLIMITED
PLUS
• Bridge DataRoamUnlimited Plus will be activated immediately, so be sure to purchase only when you reach your destination. The pass expires at midnight of the respective country time zone.• We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check via check status through *100#.• Be sure to roam on the preferred operator to enjoy the pass. Roaming charges under a non-preferred operator will be charged at pay per use of RM30/MB. When your pass is activated, we will notify you via SMS if you roam out of the preferred operator.• For Multi-SIM users: Should you purchase any of our data roaming passes, please ensure that you are using your primary SIM card.
RM38/day
CHARGESDISPLAY ON DEVICECOUNTRY OPERATOR
China
Kuwait
Saudi Arabia
Turkey
UK
Vietnam
China Mobile
Viva
STC
Avea
Telefonica O2
VN Mobifone
CMCC, China Mobile
KT 04, VIVA, KTC, 419 04
ALJAWAL, KSA
AVEA, TR AVEA, TR 03, 28603,Aria, TR Aria
O2 UK, Bt Cellnet, Cellnet
VN Mobifone, 45201
Now travel further and enjoy the same non-stop surfing in more places. Our unlimited Internet roaming pass is now extended to more countries.
This service is available to Maxis customers who roam with the operatorsin the following countries:
10
SELECTDATA PASS
FOR RM38
Type BUY BUD+<Country>
SEND TO 20008
EXAMPLEFOR 1 DAYSUBSCRIPTION
VIA *100#EASYMENU
VIASMS
SHORTCODE
OPERATORChina MobileVivaSTCAveaTelefonica O2VN Mobifone
ChinaKuwaitSaudi ArabiaTurkeyUKVietnam
SMS SHORT CODE
HOW TOSUBSCRIBE FOR
BRIDGEDATAROAMUNLIMITED
PLUSON YOUR MOBILEWHEN YOU ARRIVEAT YOUR DESTINATION:
BUY BUD+ ChinaBUY BUD+ KuwaitBUY BUD+ KSABUY BUD+ TurkeyBUY BUD+ UKBUY BUD+ Vietnam
COUNTRY
SELECTBUY
The Bridge DataRoam Unlimited Plus data pass of RM38/day will be automatically given should your data usage exceed RM38 for the day. All you need is to ensure that you are roaming on the preferred operator at all times.
11
BRIDGE DATAROAMVALUEEnjoy more hours online with our great value Internet passes when you travel in the countries below. Be sure to roam with our preferred partner to be eligible for the passes.
12
CHARGESRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM38/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MB
QatarRussiaSouth AfricaSpainSri LankaSwedenSwitzerlandTajikistanUAEUSAUzbekistan
OPERATORCOUNTRY
Q-TelTele2CellcTelefonica MovilesMobitelTelia SoneraSwisscomTcellEtisalatAT&TUcell
DISPLAYON DEVICEQtel, Qatarnet, 427 01
Tele2, RUST2, RUS20, Motiv, 25020
Cell C
Movistar, 214 07, Telefonica
Mobitel, SRI 01, 41301
TELIA, TELIA S, TELIA S MOBITEL, SWEDEN 3G
Swisscom, Swiss GSM, SwisscomFLTCELL, TCELL 3G, Indigo-TJK, Indigo-T, TJK 02, 436 02, Somoncom, TJK 01, 436 01
ETISALAT, ETSLT
310410, AT&T
UCell, 43405, Coscom
CHARGESRM48/20MBRM48/20MBRM48/20MBRM38/20MBRM48/20MBRM48/20MBRM38/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM38/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM38/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MBRM48/20MB
AustriaAzerbaijanBahrainBangladeshBelgiumBrazilBruneiBulgariaCanadaCzech RepublicDenmarkEstoniaFinlandFranceGermanyGeorgiaGreeceHungaryIrelandItalyJapanLatviaLithuaniaLuxembourgMacedoniaMaltaMoldovaNetherlandsNew ZealandNorwayPakistanPalestinePolandPortugal
OPERATORCOUNTRY
T-MobileAzercellVivaGrameenphoneProximusTIM BrasilDSTT-MobileRogersT-MobileTelia SoneraTelia SoneraTelia SoneraBouygues TelecomT-MobileGeocellVodafoneT-MobileTelefonica O2VodafoneNTT DocomoTelia SoneraTelia SoneraTangoT-MobileVodafoneMoldcellT-MobileVodafoneTelia SoneraUfoneJawwalT-MobileVodafone
DISPLAYON DEVICET-Mobile A-A03, 232-03, max.mobil, A-max
ACELL, AZEACELL
426 04, BHR 04, STC BH, VIVA
BGDGP, Grameenphone
B PROXIMUS, BEL PROXIMUS
TIM, TIM Brasil, TIM RN, TIM SP, TIM CS
BRU-DSTCom, BRU-DST, BRU 11, DSTCom, 528-11
GLOBUL, BG GLOBUL , BG 05
Rogers, 302 72, CAN72
T-Mobile CZ, TMO CZ, PAEGAS CZ
TELIA DK
EE EMT, 248 01
FIN SONERA
BOUYGTEL, BOUYGTEL-F, F-BOUYGTEL, 208 20
T-D1, D1, D1-Telekom, T-Mobile D
GEOCELL, Geo-Geocell, 282 01
GR VODAFONE, VODAFONE GR, PANAFON
T-MOBILE H, WESTEL 900, WESTEL, H-WESTEL, W-900
O2-IRL, IRL O2, Digifone, Digi-IRL
VODAFONE IT, OMNITEL, I OMNI
JP DOCOMO, DOCOMO, NTT DOCOMO, 440 10
LMT GSM, LV LMT GSM, LV LMT
246-01, OMNITEL LT, LT OMNITEL
TANGO, L-77, 27077
T-MOBILE MK, MKD-MOBIMAK, TMO MK, MOBI-M, 294 01
MLT 01, 278 01, VODA M, VODAFONE MLA, TELECELL, TELECELL MALTA
MOLDCELL, MD 02, 259 02
T-Mobile NL, Ben NL, 204 16
Vodafone
NetCom, N Com, NetCom GSM, 242-02
PAKUF, 41003, Ufone, PK-Ufone
JAWWAL, IL 05
T-Mobile.pl , POL02, Era PL, Era,260 02, PL 02
VODAFONE P, VODAFONE P, TELECEL P TLCL, TELECEL
The Bridge DataRoam Value pass of RM38/RM48 for 20MB will be automatically given should your data usage exceed RM38/RM48. All you need is to ensure that you are roaming on the preferred operator at all times.
Plain text emails without attachments 10 email
Mobile-based web surfing 5 minutes
Plain text Instant Messaging 10 minutes of WhatsApp
Photo sharing (< 100KB per photo) 4 photos
Plain text Twitter tweets / Facebook status 20 updates
Online app / game 1 minute of Draw Something
Music stream 2 minutes of iTunes stream
Video stream 1 minute of YouTube stream
✓✓✓✓✓✓✓✓
What can you do with 20MB of data?
• Bridge DataRoam Value will be activated immediately, so be sure to purchase only when you reach your destination.
• One pass offers a maximum use of 20MB, calculated from the time of activation and expires at midnight of the respective country time zone. You may purchase any number of passes within the day but each pass expires at midnight of the same day and any unused quota will be forfeited.
• We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check status via *100#.
• Be sure to roam on the preferred operator at all times to enjoy the pass. Roaming charges on a non-preferred operator will be charged at pay-per-use of RM30/MB. When your pass is activated, we will notify you via SMS if you have roamed out of a preferred operator.
• For Multi-SIM users: Bridge DataRoam passes can ONLY be used on the primary SIM card.
14
HOW TO SWITCH TO FOREIGN NETWORK MANUALLY
STEP 2: Select ‘Manual’ on the network selection menu.
STEP 3: Select a specific network, e.g. SingTel.
NOTE: Settings vary for different handset brands and models.
STEP 1: Select ‘Phone Settings’ on your mobile phone.
13
HOW TOSUBSCRIBE FOR
BRIDGEDATAROAMVALUE ON YOUR MOBILEWHEN YOU ARRIVEAT YOUR DESTINATION:
VIASMS
SHORTCODE
BUY DV<Country>
SEND TO 20008EXAMPLE OF HOW TO
PURCHASEBRIDGEDATAROAMVALUEWITH SMS SHORT CODE
OPERATORBouygues TelecomT-MobileTelefonica O2NTT DocomoT-MobileQtelTelefonica MovilesMobitelSwisscomEtisalatAT&T
FranceGermanyIrelandJapanNetherlandsQatarSpainSri LankaSwitzerlandUAEUSA
SMS SHORT CODEBUY DV FranceBUY DV GermanyBUY DV IrelandBUY DV JapanBUY DV NetherlandsBUY DV QatarBUY DV SpainBUY DV Sri LankaBUY DV SwitzerlandBUY DV UAEBUY DV USA
COUNTRY
VIA *100#EASYMENU
SELECTDATA PASS
FORRM38/RM48
SELECTBUY
To roam in Japan and Korea, you will need a 3G phone.
Maxis largest roamingfootprint now covers youin over 200 countriesand 500 operators.
15
NEWS &ALERTS
The Maxis Roam Appis now available inApp Store for iPhone andGoogle Play for Android.Download it now!
Enjoy up to 70% savings on calling home with the new Easy Callback service! Available in over 30 countries. International
Roaming Caller ID is now available in over 17 countries.
SMS from overseas is now only RM1/SMS globally and half-price in Singapore!
EASY CALLBACK
16
If you’re a seasoned traveller who’s constantly abroad, you can now enjoy greater savings when you call home to Malaysia with our hassle-free Easy Callback service. No complicated dialling patterns to remember. Just be sure to roam on our preferred operator and dial as you normally do from your phonebook.
Activate Easy Callback through *100# now! See overleaf for details.
18
OPERATOR CHARGESOptusHK CSLTelkomselGlobeTaiwan MobileAIS
DISPLAYON DEVICEYES OPTUSHK CSLTelkomselGlobeTaiwan MobileAIS
RM3.99/min
AustraliaHong KongIndonesiaPhilippinesTaiwanThailand
COUNTRY
More countries on the next page.
Frequenty visited countries and its operators:
• Once activated, you can call home by dialing directly from your phonebook. We will disconnect your call and call you back. Just answer as normal and wait for us to connect to your recipient.
• Easy Call Back is only applicable for calling home to any Malaysian number.• Be sure to roam with the selected operators in the table. Go to “Network
Selection” in your mobile device and make sure you select a network operator from the list provided above.
17
HOW TOACTIVATE/DEACTIVATEFOR
EASYCALLBACKON YOUR MOBILEWHEN YOU ARRIVEAT YOUR DESTINATION:
SELECTEASY
CALL BACK
VIA *100#EASYMENU
VIA SMSSHORTCODE
SELECTOTHER
SERVICES
SELECTACTIVATE/
DEACTIVATE
SMS“activate/deactivate”
SEND TO 21113
19
HOW TOACTIVATE/DEACTIVATEFOR
EASYCALLBACKON YOUR MOBILEWHEN YOU ARRIVEAT YOUR DESTINATION:
VIA SMSSHORTCODE
SMS“activate/deactivate”
SEND TO 21113
VIA *100#EASYMENU
SELECTEASY
CALL BACK
SELECTACTIVATE/
DEACTIVATE
20
COUNTRY OPERATOR CHARGESBelgacomChina MobileT-MobileTeliaEtisalatBouygues TelecomT-MobileWindNTTVivaVodafoneT-MobileTwo Degrees Mobile LtdQtelBeelineSTCCell CMobitelZainTelia SoneraSwisscomAveaEtisalatTelefonica O2VN Mobifone
DISPLAYON DEVICEB PROXIMUSChina MobileT-Mobile CZTELIA DKETISALATBOUYGTELT-Mobile DI WINDNTT DOCOMOVIVAVodafone MLAT-Mobile NLNZ CommsQTELVimpelComALJAWALCell CMobitelSDN ZainTELIA SSWISSCOMAVEAETISALAT02 UKVN Mobifone
RM3.99/min
BelgiumChinaCzech RepublicDenmarkEgyptFranceGermanyItalyJapanKuwaitMaltaNetherlandsNew ZealandQatarRussiaSaudi ArabiaSouth AfricaSri LankaSudanSwedenSwitzerlandTurkeyUAEUKVietnam
• Once activated, you can call home by dialling directly from your phonebook. We will disconnect your call and call you back. Just answer as normal and wait for us to connect to your recipient.• Easy Call Back is only applicable for calling home to any Malaysian number.• Be sure to roam with the selected operators in the table. Go to “Network Selection” in your mobile device and make sure you select a network operator from the list provided above.
1621
OTHER SERVICES1) SAFE ARRIVAL SMS Let your loved ones know that you‘ve arrived safely at your destination with our Safe Arrival SMS service. This service allows you to send your first SMS for FREE from any destination in the world. Only applicable for the first SMS sent while roaming. Additional SMS sent thereafter will be charged at the normal International Roaming SMS rates.
2) FREE CALLS TO CUSTOMER SERVICE If you need assistance from our Customer Service while abroad, you may dial *123# from your mobile phone and our Customer Service will call you back to assist you at no cost to you.
22
3) DATA ROAMING THRESHOLD ALERT You can now personalise your threshold alert at your preference. We will send you notifications when your data roaming reaches the below threshold. The setting options are as follows: • Option 1 : RM50, RM100, RM150 • Option 2 : RM50, RM200, RM500 (by default) • Option 3 : RM100, RM300, RM500 • Option 4 : RM500, RM1000, RM1500
TO SET YOUR PREFERRED THRESHOLD DIAL *100# → SELECT MORE SERVICES/NEXT PAGE → SET DATA ALERT NOTE: The alerts will be sent daily and this service is provided FREE of charge. Data roaming threshold alert will not be sent to the customers who have already purchased a data plan.
FOR iPAD USERS If you are an iPad user, you can also receive the threshold alert on your CBR (Can Be Reached) number. To receive this alert via the CBR number, simply register your CBR number upon plan subscription or call Customer Service at 1800-82-2000. Failing to do so, we are not able to send you any notifications. NOTE: The default alert for an iPad user is at RM50, RM200, RM500
23
Use our Safe Arrival SMS to let your loved ones
know you’ve arrived safely at your destination.The first SMS sent is
complimentaryfrom Maxis.
Set your data roaming threshold alert according to your comfort level. By default, Maxis will send you daily SMS alerts when your data roaming usage reaches RM50, RM200 and RM500 respectively. Do check your
SMS from time to time.Data roaming threshold alert will not
be sent to customers who have already purchased a data plan.
TIPS FORROAMING
WITHPEACE OF
MIND
2.
Use Wi-Fi where availableor if you are constantly
on the move, buy a data roaming pass from Maxis. Maxis data roaming passes
are currently available in over 60 countries and more will
be added over time.
3.
4.
Read our Welcome SMS when you arrive in your destination. It contains
important info for roaming with peace of mind.
1.
24
6.
Use Easy Call Backto enjoy better savings when you call home.
Access our Easy Menu by dialing *100# to access
our products and services when abroad. This service
is complimentary.
7.
5.
If you need assistance abroad, call our Customer
Care for free at *123#
Purchase a travel insurance to safeguard
against unfortunate incidences.
8.
25
LOCAL NUMBERS ONLY
000 (112 on mobile)
110112/17110/112999100110110112999/318999117999999112118/119110191112/155112/999911113
000 (112 on mobile)
999/120 (Beijing, Shanghai)
112/15112999102118/199119112999/3189991179979951191101191669112112/999911115
AMBULANCE POLICECOUNTRYAustraliaChinaFranceGermanyHong KongIndiaIndonesiaJapanKuwaitMacauMalaysiaPhilippinesSaudi ArabiaSingaporeSouth KoreaSri LankaTaiwanThailandTurkeyUKUSAVietnam
MALAYSIA AIRLINESWITHIN MALAYSIA : 1300 88 3000OUTSIDE MALAYSIA : +603 7843 3000
AIRASIA : 600 85 8888
INTERNATIONALEMERGENCYCONTACT NUMBERS
26
EMBASSYNUMBERS
COUNTRY+603 2146 5555+603 2142 8495+603 2053 5500+603 2170 9666+603 2142 8495+603 2093 3504+603 2116 4000+603 2142 7044+603 2141 0033+603 2148 4233+603 4257 9831+603 2161 6277+603 2170 2400+603 4251 2336+603 2161 2199+603 2164 4439+603 2148 8222+603 2170 2200+603 2168 5000+603 2148 4534
+61 892257055+86 1065322531+331 45531185+49 308857490+852 28210800+91 1126111291+62 215224947+81 0334763840+965 2550394+6382 2214050+966 14887100+65 62350111+27 123425990+822 7959203+94 112554681+886 227132626+66 26296800+44 2072358033+1 2025729700+84 88299023
Australia
China
France
Germany
Hong Kong
India
Indonesia
Japan
Kuwait
Philippines
Saudi Arabia
Singapore
South Africa
South Korea
Sri Lanka
Taiwan
Thailand
UK
USA
Vietnam
PHONE NUMBER OFMALAYSIAN EMBASSYAT DESTINATION
PHONE NUMBEROF EMBASSYIN MALAYSIA