Date post: | 05-Dec-2014 |
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“Getting the most” and “maximising the productivity”
of our workforce.
Rob WhitemanChief Executive
London Borough of Barking & Dagenham
Getting the Most………….
• Inspiration and motivational leadership• Clear aims and priorities and investing in innovation• Challenging waste and inefficiency• Sustaining momentum and new competencies• Pay, rewards working conditions• Balancing organisational experience and new talent• Personal and organisational development• Meeting the needs of the public• For the next decade – improving pructivity
Challenging public sector on productivity
• Absence levels• Leadership and engagement role of front-line
managers• Changing roles & delivery vehicles; strategic
partnering, commissioning • Skills transfer & succession planning • Total Reward, terms & conditions , Trade Unions • Equality and diversity• High cost/low vfm services
Challenging absence - Public v private sector Source: CIPD Absence Survey 2009
Public sector employee 2010 - 2020?
• Operating in a recast role of councils • Shrinking public sector finances mean councils
increasingly not the employer• New individual ‘career networks’ & skills
requirements • Using new technologies & networked teams• Evidencing flexibility, productivity and new
competencies.......
Right wayLEAN and BPI
Flexible working
Partnership models
Continuous improvement and innovation
Right motivationEngaged staff
Performance management
Total rewards
Right peopleWorkforce planning
Recruitment and retention
Job design
Right thingCustomer focused
service design
Outcome focus
Measurement
Right visionComprehensive
approachCustomer focus
Partnership working
Right skillsSkills gap analysis
Skills development
Right culture
Mem
ber comm
itment Le
ader
s’ be
havio
urs
mod
el v
ision
So how might this model apply in practice?
?
Where we are in Barking and Dagenham
Improved GCSE results
New building developments
Free swimming
Freezing Council Tax
CommunityCohesion
Apprenticeships Youth strategy
Youth Access Card
Green Flag for
sustainability
Barking Town Square
Barking Riverside New
industries
One B&D Model
Our achievements and ambition
Significant budget savings
Major change management
Satisfaction of our residentsHigh
unemployment & low skills
Housing
Health in equalities
Our challenges
Pace of demographic change
Transforming Barking and Dagenham
Our OD strategy to create ‘the right culture’ – the culture that is right for us…
• Focusing on our performance and efficiency. • Looking outwards to improve inwards.• Maximising our commitment.• Building leaders for now and the future. • Putting the Customer at the heart of what we do.• Innovation and learning.
Connecting people with a sense of pride, passion and purpose
A clear core purpose…
…made real and relevant to people across all services…
…and explicitly linked to individuals’ values and behaviours
Managing Front line Improvements….
Maintaining morale during a lean decade for the public sector
52%
42%
35%
35%
32%
People in Excellent Councils have higher job satisfaction.
% very satisfied with job Ipsos Mori 2008
Excellent
Good
Weak
Poor
Fair
Finding better and ways to do more for less!
New ways of working....
Service impact Corporate Health Indicators
To what extent do you think that these statements apply to B & D Council?
• Is making the local area a better place to live (satisfied with your local area as a place to live)
• Is efficient and well run• Acts on the concerns of local residents • Provides good value for money
Some other examples
Right Thing
Right Way Right motivation
Right People
Right Skills
Green Champions
4 Box Model & CHI
20% HoS time
4Ps Gateway reviewers
Burglary distraction
“When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It's not about money. It's about the people you have, how
you're led, and how much you get it.
Steve JobsCEO, Chairman, Co-Founder
Apple Computer Corp
Food for thought…
• Ford at Dagenham
• $40 per hour versus £4 per hour – which is the most productive?
Right way
Continuous improvement and innovation
Right motivation
Right peopleRight thingRight vision
Right skills
Right culture
Mem
ber comm
itment Le
ader
s’ be
havio
urs
mod
el v
ision
In summary
Thank you
Rob WhitemanChief Executive
London Borough of Barking & Dagenham