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7 Chapte r Managing Human Resources Copyright ©2013 Pearson Education 7-1
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7Chapter
ManagingHumanResources
Copyright ©2013 Pearson Education 7-1
Learning Outcomes
After studying this chapter, you will be able to:
• Describe the key components of the human resource management process and the important influences on that process.
• Discuss the tasks associated with identifying and selecting competent employees.
• Explain how employees are provided with needed skills and knowledge.
• And …
Copyright ©2013 Pearson Education 7-2
Learning Outcomes (cont.)
• Describe strategies for retaining competent, high-performing employees.
• Discuss contemporary issues in managing human resources.
Copyright ©2013 Pearson Education 7-3
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Human Resource Management
Copyright ©2013 Pearson Education 7-5
HRM Process and Influences
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The Legal Environment
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Affirmative Action
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Differences in HRM Laws
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Identifying and Selecting Employees
Phase 1 of the HRM process involves:
1. Employment planning
2. Recruitment and downsizing
3. Candidate selection
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Conducting Employee Assessments
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Determining Future Employee Needs
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Recruiting Applicants
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Handling Layoffs
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Selecting Job Applicants
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Reliability and Validity
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Selection Devices: Tests and Interviews
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Effective Interviewing Techniques
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A Container Store recruiting manager leads a job candidate in a role-playing exercise as part of the interview.
“Closing the Deal”
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Remember: It’s just as important to retain good people as it is to hire them in the first place.
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Providing Skills and Knowledge
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Employee Training Methods
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Retaining Competent Employees
Copyright ©2013 Pearson Education 7-25
Addressing Poor Performance
Copyright ©2013 Pearson Education 7-26
Determining Pay Levels
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Contemporary Issues
Copyright ©2013 Pearson Education 7-29
Workplace Diversity
Copyright ©2013 Pearson Education 7-30
Sexual Harassment
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Workplace Spirituality
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Controlling HR Costs
Copyright ©2013 Pearson Education 7-33
Career Module
Building Your Career
Copyright ©2013 Pearson Education 7-34
A career is a sequence of work positions held by a person during his or her lifetime.
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Building Your Career
Career Development Today
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How Can I Have a Successful Career?
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Be Proactive
• Identify tomorrow’s job opportunities.• Manage your own career.• Develop your interpersonal skills, especially
verbal communication.
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Take Action
• Work harder and smarter.• Stay up to date.• Make learning a lifetime commitment.• Keep networking.• Increase your visibility.• Seek a mentor.
Copyright ©2013 Pearson Education 7-40
Leverage Your Competitive Advantage
Copyright ©2013 Pearson Education 7-41
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