Robotic Process Automation

Robotic Process Automation (RPA) is the automation of rule-based routine tasks using intelligent algorithms and software. RPA solutions leverage modern technologies like artificial intelligence and machine learning to create solutions that can understand user behavior and automate their tasks. Businesses use process automation as a way to manage costs and ensure fuller utilization of human resources. These solutions are gaining wide popularity due to their ease of use and flexibility.

Process AutomationProcess automation is the use of machine learning to automate rule-based tasks. This strategy is used by businesses to create intelligent algorithms that can help in saving time. If used properly process automation can significantly reduce costs incurred on hiring, training, and sustainment employees. RPA can be utilized by either creating new automation tools or customizing your current systems and software.

IT Support and ManagementRobotic Process Automation can be leveraged by IT support staff to remotely monitor and manage IT infrastructure. Nominal and routine problems can be solved without the need for human intervention giving more time to support staff for handling more complex issues. This technology can also be used for automating help desk ticket management and reporting. If the tickets raised on the help desk are routine in nature than these automated replies can be sent to the concerned person, without the need of any intervention.

Applications of RPA

Chatbots

Chatbots are intelligent programs that can stimulate human conversations. Chatbots use machine learning along with natural language processing to study human inputs (voice or text) in the right context. This enables a chatbot to give precise solutions to problems thus automating the work of customer support staff. By using a chatbot you can save costs spent on outsourcing customer service and dramatically improve the customer experience.

What sectors can benefit from RPA?

Banking & Financial Services

RPA can be used to automate data validations, customer management, reporting, claims validation and processing etc in BFS institutes. For instance, a large consumer bank redesigned its claims process using bots and scaling the process. As a result the bank was able to get the same amount of work done as 230 employees at 30% of the cost. Additionally the bank’sefficiency and accuracy improved greatly.

The benefits of RPA are not limited to a single industry or vertical. Any and all enterprises can benefit from them. Some areas where RPA has helped before include

1

Telecommunications

Telecom companies can use RPA to collect data from phone systems, extract phone details, backup information among other things

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ManufacturingLedger management, logistics data automation, ERP automation are some areas where manufacturing industries can benefit from RPA implementation

3

Retail & CPGAutomatic inventory updates, product information updates, sales reports and analytics and trade promotions are some realms where RPA can make a difference. Store-specific planning and product roll-outs planning can also benefit from RPA.

4

Advantages of Using RPA

Code-free

The biggest advantage of using robotic process automation over traditional automation is that the user does not need to have coding abilities. RPA solutions are designed for people from a non-technical background. This allows for the wider adoption of the technology and easy utilization. Since there is no need for programming skills you won’t need to hire any software developer to manage the system.

Ease of ImplementationRobotic process automation can easily automate the tasks on your current software. This means that there is no need for you to purchase new software, upgrade infrastructure or re-train employees. Everything can be adjusted to suit your individual needs. This is a big advantage for large enterprises since they have a huge number of employees working on old-school solutions. This is a technology that can be used by both risk-averse and risk-taking executives.

User-FriendlyRPA solutions are designed to be as user-friendly as possible. Even people who are not tech savvy can learn to use these solutions without writing a single line of code. Robotic process automation is aimed at bringing an intuitive interface that can easily be learned by any person. Since these solutions are easy to use and implement, it is logical for executives to prefer these over complex automation algorithms that need a developer to trigger and manage the flow of the program.

How long does it take to implement an RPA?

While there is no definitive answer to this, an RPA can be implemented very fast. A proof-of-concept RPA can be up and running in as less as two weeks while a pilot can be made functional in 6 to 8 weeks depending on the scope and complexity.

This effort can vary greatly based on a company’s needs and whether the bot is for a completely repetitive work or needs any cognitive abilities as well. It is also very important for enterprises to spend considerable amount of time with their chosen technology partner to figure out if RPA is in fact right for their business requirements or whether their processes need to be changed in any way before automating the process.

How NewGenApps Leverages Automation

At NewGenApps we have created an automation solution which comes with three powerful tools:

Our RPA platform can help you manage, control and automate routine tasks so that your workforce can concentrate on challenging activities. Along with this, we have created a bot-builder that can be used to create a chatbot in minutes.

Repetitive Process Identifier (System Monitoring)

Robotics Process Automation (Business Process Management)

Intellibot (Chatbot Builder)

Thank You

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