Rocky Mountain Cognos User Group January 24, 2014 Mountain Cognos User Group January 24, 2014 ©...

© 2013 IBM Corporation

Jeff Dean Solution Advisor IBM Business Analytics

Rocky Mountain Cognos User Group

January 24, 2014


Agenda

What’s New: IBM Cognos Business Intelligence

IBM BA Support Overview

Support Tools and Resources


Interactive Visualization A paradigm shift for delivering value to users

The Challenge:

– New requirements for visualizations are constantly emerging

– Each requirement is unique and is difficult to meet

The Solution:

– Provide a wider variety of visualizations with the

means to extend and customize.

3


Cognos General Reporting with Interactive Visualization

4

© 2013 IBM Corporation 5


Interactive Visualization Better Decision Making Through Increased Analysis Capability & Innovation

Incorporate new and innovative

visualizations in general reporting and

Cognos Active Reports

• Authoring within Report Studio and

Cognos Workspace Advanced.

• Consumption and assembly in Cognos

Workspace

• Improved usability with the Visualization

library

Enhance the user experience through the

delivery of interactive and animated charts

Integrate custom visualizations

Leverage the expertise of IBM luminaries

–

6


New visualizations are a simple download away

Scatter

Gantt

Area

Radar

Boxplot

Dial

Treemap/Heatmap

Plus a continually growing set of

visualizations

7

Browse, find and download visualizations

from the extensible visualization

community to quickly provide the best

visual for your reporting needs

analyticszone.com/visualization


IBM Cognos Workspace

Embedding and Customizing Workspaces – Cognos Workspace can be embedded in any third party application or

organization portal enabling organizations to provide embedded analytics

with a customized and unique experience for their users • Embedded workspaces can include or omit parts of the IBM Cognos user

interface

• In applications or portals that contain a prompted workspace, users can

append prompt parameter values to the URL to pass new prompt parameter

values to the workspace or to avoid being prompted.

8

New in 10.2.1.1



Agenda





Create IBM Clients for Life

Our purpose is to provide timely and high

quality resolution to client issues, and to

actively seek to prevent future problems;

driving continuous value and compelling

advantage for clients as they deploy IBM

Business Analytics Solutions.

Mission and Purpose of Business Analytics Customer Success & Support Organization


Policy

Specifies the length of time support will be available for IBM Software from when the product is available for purchase to the time

the product is not longer supported

Ensures support is available for all IBM components of a product or until the product or bundle is withdrawn from support.

All components of a bundle have a common End of Service date.

Published notice of support discontinuance (End of Service) at least 12 months prior to effective date

End of Service will occur on common dates either in the months of April or September

Standard Enhanced

Provides a minimum of 3 years of product technical support

Makes product support extensions available, where

possible, that are designed to allow adequate time to

migrate to the current release.

Provides a minimum of 5 years of product technical support

Makes support extensions available, for an additional fee,

for a minimum period of 3 years following the product's

effective support discontinuance date to allow adequate

time to migrate to the current release

Applies to selected list of the products .

View the most accurate product lifecyle policies at www.ibm.com/software/support/lifecycle

IBM Software Support Lifecycle

http://www.ibm.com/software/support/lifecycle


Our Support Programs Adapt to Your Needs


Product Continuation You’re Always Up-to-Date

BENEFITS

• Helps you make more effective use of your BA solution

• Increases your productivity

• Minimizes down-time

• Provides the advantages and protection afforded by software innovations

• Reinforces your software support investment

• Helps you plan upgrades according to your needs

Ensures your software environment is always synchronized with changing business needs

FEATURES

• Standard IBM Support Lifecycle Policy

• Access to product upgrades

• Right to upgrade to new releases of a product

• Trade-up options and pricing


How the Accelerated Value Program Addresses Client Needs

Proactive Support

– Planning, deployment, upgrades, and migration

– Deployment planning and progress management

– Potential problem identification and prevention

– Early notification of potential critical situations

– Best practice sharing

– Researches and communicates new technotes, skills, products, features applicable to the client

Knowledge and Skill Sharing

– On-site technical activities

– Staff coaching, workshops, and guidance

– Invitations to remote briefings and summits

Problem Management

– Assistance coordinating technical issue solutions

– Reporting on support issues and trends

– Escalation management

We give you the time to focus on your business, while we focus on your IT environment by delivering:


The People Behind the Offering

Accelerated Value Leader Dedicated or shared, remote or onsite, providing:

– Relationship management – Proactive advice and best practice sharing – Research and guidance – Escalation assistance – PMR Monitoring, reporting, and trending

Accelerated Value Specialist – Shares best practices for key tactical

initiatives – Helps advise on documented fixes and

workarounds for the client environment – Delivers customized reports with technical

advice and proactive maintenance information

– Assists with product deployment and configuration

– Performs advanced troubleshooting

Our customized contracts allow clients to select the level of support that fits their business need.

Based on their choices, clients are paired with AVLs and AVSs, who interact with the client as trusted

partners and advisors throughout software lifecycle.


Software Accelerated Value

Customized Pricing

Available to All Clients

Program Highlights:

– Proactive Problem Prevention:

Integrate production solutions, and

reduce operational costs.

– Improve Client’s Bottom Line:

Accelerate ROI, time-to-value.

– Accelerated Value team drives

problem management.

– Accelerated Value team drives

technical knowledge building.

Comparing Accelerated Value to Other Software Services

Subscription and Support

Cost-Effective Option

Mandatory for 1st yr. licenses

Program Highlights:

– Reactive Support: Usage

and code related voice

and electronic support.

– Client-driven problem

management.

– Self-help resources for

technical knowledge

building.


PMR Priorities


Severity call back SLA


Agenda





Questions


• Business Analytics Customer Center - Issue Escalation

http://www-01.ibm.com/software/data/cognos/customercenter/escalation.html

• Site Technical Contact Info

http://www14.software.ibm.com/webapp/set2/sas/f/handbook/appendixb.html

• Passport Advantage - Support Contacts

http://www-01.ibm.com/software/lotus/passportadvantage/pa_contacts.html

• Accelerated Value Program for IBM Cognos Software:

http://www-01.ibm.com/software/data/cognos/support/accelerated_value_program.html

• IBM Support Handbook website

http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html

• Champion's Kit

http://www-01.ibm.com/software/analytics/excellence-center/














http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html







• IBM Cognos 10.2.1 Information Center

http://pic.dhe.ibm.com/infocenter/cbi/v10r2m1/index.jsp

• IBM Cognos 10.2 Information Center


• IBM Cognos 10.1.1 Information Center

http://publib.boulder.ibm.com/infocenter/cbi/v10r1m1/index.jsp?topic=%2Fcom.ibm.swg.

ba.cognos.cbi.doc%2Fwelcome.html

• IBM Cognos Fix Packs

http://www-01.ibm.com/software/data/cognos/support/fixpacks.html#fix_lists

• IBM Cognos Customer Center

http://www-01.ibm.com/software/data/cognos/customercenter/

• Cognos Proven Practice Site

http://www.ibm.com/developerworks/data/library/cognos/cognosprovenpractices.html#inf

rastructure




http://publib.boulder.ibm.com/infocenter/cbi/v10r1m1/index.jsp?topic=/com.ibm.swg.ba.cognos.cbi.doc/welcome.html









http://www.ibm.com/developerworks/data/library/cognos/cognosprovenpractices.html#infrastructure

http://www.ibm.com/developerworks/data/library/cognos/cognosprovenpractices.html#infrastructure




Acknowledgements and Disclaimers Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in

which IBM operates.

The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for

informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant.

While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without

warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this

presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or

representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use

of IBM software.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have

achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended

to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other

results.

© Copyright IBM Corporation 2013. All rights reserved.

•U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM

Corp.

IBM, the IBM logo, ibm.com, and BigInsights, Cognos , Big SQL, DB2 for I , Content Manager, FileNet, FileSystem are trademarks or

registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other

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