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Rohit Talwar - Reinventing HR - Hyland Software 2011 Summit - 10 05 11

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Reinventing HR in an Era of Rapid Change and Personalization Hyland Software 2011 Summit London London May 10 th 2011 Rohit Talwar CEO - Fast Future [email protected] www.fastfuture.com
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Page 1: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Reinventing HR in an Era of Rapid Change and Personalization

Hyland Software

2011 Summit

LondonLondon

May 10th 2011

Rohit Talwar

CEO - Fast Future

[email protected]

www.fastfuture.com

Page 2: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

What Strategies should HR Adopt in Tomorrow’s World?

Page 3: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Changing Working PatternsKey Drivers

• Technology

• Globalisation

• Demography

• Lifestyles• Lifestyles

• Personalisation

• Low carbon economy

• Complexity

Page 4: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Growth is not Guaranteed0Growth is not Guaranteed0

Page 5: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

0Thinking is Back in Fashion

Page 6: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Transformational Change?

It’s Only Just Begun

Page 7: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Demographic Destinies 2 billion more people in 40 years –

Demographics is Driving Economics

1998

448 691 5231739

344

1998

729

4157

1030

585

Source : United Nations2010 2050

Page 8: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Life Redefined –Lifespans are Increasing

Under 50’s have 90% chance of living to 100.

Aubrey de Grey suggests we could live to 500 or 1000we could live to 500 or 1000

What are the health, consumption and workplace implications?

What kind of opportunities will be created?

Page 9: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Ecosystem Services and Biodiversity Loss

Page 10: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

BCG’S 2011 Global Challengers and Emeriti: Origin Countries

33

2020

25

30

35

14

86

54

3 32 2

1 1 1 1 1

0

5

10

15

Source: Boston Consulting Group, January 2011

Page 11: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

New Industry Models and Mindsets

Page 12: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

3D Printing - $1Tn+?

Page 13: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Swoopo - The $17,739 iPad

Page 14: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Think Like the Customere.g. Open Innovation

Page 15: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Complexity

Page 16: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Complex Systems

Page 17: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Chaordic Systems

Page 18: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Mess

Page 19: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

The Future of Work (Gartner)

“De-routinization” of work.

Work swarms

Weak links.

Working with the collective. Working with the collective.

Work sketch-ups.

Spontaneous work.

Simulation and experimentation.

Pattern sensitivity.

Hyperconnected.

My place.

Page 20: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Technology Evolution and the Impact on Business

Page 21: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Telephony• Voice

• Messaging

• SIM card

• Phonebook

• Ring Tones

• Security

Connectivity• Cellular

• Up to 14 bands

• WLAN/BT

• GPS

• NFC

• FM

TMT – Convergence and Immersion

Data/Enterprise• 100Mbps

• Email

• IMS

• Browsing

• VPN

• PIM

• Ecommerce

• Payments

Software• Protocols

• Middleware

• Applications

• User Interface

• Minimize fragmentation

Multimedia• Camera 8-16M

• Camcorder

• 24M Color Display

• Memory (160GB)

• Multiformat A/V • HD Video/TV out

• Games

(50-100M Tps)

• DRM

Page 22: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

What I Want – When I Want

Page 23: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Next Generation Smart Phones

Page 24: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Cloud Computing

Page 25: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Augmented Reality / Interactive Data Eyeglasses

Page 26: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Haptics / Holograms / Interactive Surfaces

Page 27: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Future of HRM Survey Respondents

Page 28: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Barriers to HR Effectiveness over the next decade

46%46% 46%46%43%43%40%40%

Lack of

business and

strategic

understanding

in the HR

function

46%46%

Failure to

attract,

develop, retain

and reward

suitable talent

at all levels

46%46%

Emphasis on

cost cutting

over people

development

43%43%

Corporate

culture not

valuing

talent

development

40%40%

Page 29: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Maximising HR's Contribution -Critical Roles

62%

43%

37%35%

33% 32%

40%

50%

60%

70%

32%

0%

10%

20%

30%

Becoming a strategic partner, coach and

mentor and developing HR as a source of

competitive advantage

Acquiring, developing and retaining talent

Managing change and cultural transformation

Individualisation and personalisation of HR services to meet the differing needs of leaders, managers and employees

Addressing the demographic

challenges of a global and multi-generational

workforce

Becoming a learning organization

Page 30: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 31: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 32: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 33: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Strategic Priorities for HR

Aligning HR / talent and

business strategies 73%

Nurturing engagement /

commitment 58%commitment 58%

Developing clear HR

strategy 51%

Facilitating innovation 42%

Page 34: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Leadership and ManagementDevelopment

Managing, motivating /

integrating a multi

generational workforce 58%

Build management / Build management /

leadership capability to

manage an increasingly

global /diverse workforce 57%

Help management and

leadership to work in a

flat structure 51%

Page 35: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Supporting Employees

Maximising individual talent, competence,

commitment, and contribution 56%56%

42%42% Building and sustaining employee

trust and engagement

Helping employees find a sense of

purpose and meaning in their work

42%42%

39%39%

Page 36: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 37: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 38: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Performance Management -Maximising Employee Contribution

Supporting lifelong learning -

continuous re-skilling 60%

Implementing real-time learning /

development solutions 49%

Improving training / delivery

effectiveness 41%

Page 39: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Operational Delivery Priorities

Consistent / Auditable Process Supporting self-organising and self-

50%50% 48%48%Consistent / Auditable Process

& Policy Execution

Supporting self-organising and self-

directed teams

Cost control Managing business risks

41%41% 40%40%

Page 40: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 41: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Organisation Design and Culture

Facilitating alignment between

strategy and organizational

design, culture, values and

ethics 65%

Developing organizational

capacity to respond quickly /capacity to respond quickly /

adapt to change 60%

Redesigning organizational

structures to ensure flexibility /

responsiveness 48%

Ensuring HR policies can support

boundaryless org models 42%

Page 42: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 43: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

HR Technology Priorities

Enabling the workforce to stay Enabling ‘self-service’ by managers

52%52% 48%48%Enabling the workforce to stay

‘connected’ in remote locations

Enabling ‘self-service’ by managers

and employees

Providing up to date employee-

centred information

Using social media based communications

internally to drive engagement / retention

39%39% 38%38%

Page 44: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 45: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11
Page 46: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Outsourcing HR – Prime Candidates

Education, training &

development 55%

Compensation & benefits

administration 51%administration 51%

Employee administration 46%

Page 47: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Management of the HR Function

58%58% 50%50% 50%50%

Anticipating key trends

and developments that

could impact HR and

talent related issues in

the organisation

Building a deep

understanding of

business in general and

of their own organisation

in particular

Developing HR as an

effective partner, coach

and mentor to the

business

Page 48: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

How can Leaders Respond?

Page 49: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Developing World Class Talent

Page 50: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Embedding Future Thinking

Page 51: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Make Time and Space for Change

Page 52: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Be Magnetic

Page 53: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Create Tolerance of Uncertainty

Page 54: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Encourage Curiosity

Page 55: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Scanning the Horizon – Become Experts in What’s Next

Page 56: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Broad Scans and Deep Dives

Page 57: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Embrace Networks and Associations

Page 58: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Pioneer Accelerated Learning

Page 59: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Conclusions - Crafting HR Strategy

• Understand emerging drivers

• Personalisation and Self-ServiceService

• Global and multi-generational solutions

• Service is the ‘killer app’

Page 60: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

• 50 key trends

• 100 emerging trends

• 10 major patterns of change

• Key challenges and choices for

leaders

Designing Your FutureKey Trends, Challenges and Choices Facing

Association and Nonprofit Leaders

leaders

• Strategic decision making

framework

• Scenarios for 2012

• Key futures tools and techniques

• Published August 2008

• Price £49.95 / €54.95/ $69.95

• Email invoice request to

[email protected]

Page 61: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Rohit Talwar• Global futurist and founder of Fast Future Research.

• Award winning speaker on future insights and strategic

innovation – addressing leadership audiences in 40 countries on

5 continents

• Author of Designing Your Future – Published 08/2008

• Profiled by UK’s Independent Newspaper as one of the Top 10

Global Future Thinkers

• Led futures research, scenario planning and strategic

consultancy projects for clients in telecommunications, consultancy projects for clients in telecommunications,

technology, pharmaceuticals, banking, travel and tourism,

environment, food and government sectors

• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De

Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,

ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,

OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,

Siemens, Symbian, Yell , numerous international associations

and governments agencies in the US, UK, Finland, Dubai,

Nigeria, Saudi Arabia and Singapore.

• To receive Fast Future’s newsletters please email

[email protected]

Page 62: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Our ServicesBespoke research; Identification &

Analysis of Future Trends, Drivers &

Shocks

Accelerated Scenario

Planning, Timelining &

Future Mapping

Personal Futuring for Leaders

Public Speaking, In-

Company Briefings,

Seminars and Workshops

Identification of

Opportunities for

Innovation and Strategic

InvestmentStrategy Creation &

Development of

Implementation

Roadmaps

Design & Facilitation of

Innovation, Incubation &

Venturing Programmes

Expert Consultations &

Futures Think Tanks

Personal Futuring for Leaders

and Leadership Teams

Page 63: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Example Projects• Public and private client research e.g. :

– Innovation in the Health Sector

– The Shape of Jobs to Come – Department for Business, Innovation and Skills

– Designing Your Future (Published August 2008) – book written for the American Society

of Association Executives & The Center for Association Leadership

– Travel and tourism e.g. The Future of Travel and Tourism in the Middle East – a Vision

to 2020 (Underway)

– Future of Travel and Tourism Investment in Saudi Arabia (Underway)– Future of Travel and Tourism Investment in Saudi Arabia (Underway)

– Scenarios for the global economy for 2030 and the implications for migration (underway)

– Global Economies – e.g. The Future of China – the Path to 2020

– Winning in India and China

– Aviation and Airports e.g. Aviation 2030

– Meetings, conferences , exhibitions and events – e.g. One Step Beyond – Future trends

and challenges for the events industry

• Strategic advice to industry players

• Confidential advisory and coaching services to CEOs and top teams

• Public speaking at public conferences and in-company events

• Future thinking workshops and retreats

Page 64: Rohit Talwar - Reinventing HR - Hyland  Software 2011 Summit - 10  05 11

Our Clients


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