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Reinventing HR in an Era of Rapid Change and Personalization
Hyland Software
2011 Summit
LondonLondon
May 10th 2011
Rohit Talwar
CEO - Fast Future
www.fastfuture.com
What Strategies should HR Adopt in Tomorrow’s World?
Changing Working PatternsKey Drivers
• Technology
• Globalisation
• Demography
• Lifestyles• Lifestyles
• Personalisation
• Low carbon economy
• Complexity
Growth is not Guaranteed0Growth is not Guaranteed0
0Thinking is Back in Fashion
Transformational Change?
It’s Only Just Begun
Demographic Destinies 2 billion more people in 40 years –
Demographics is Driving Economics
1998
448 691 5231739
344
1998
729
4157
1030
585
Source : United Nations2010 2050
Life Redefined –Lifespans are Increasing
Under 50’s have 90% chance of living to 100.
Aubrey de Grey suggests we could live to 500 or 1000we could live to 500 or 1000
What are the health, consumption and workplace implications?
What kind of opportunities will be created?
Ecosystem Services and Biodiversity Loss
BCG’S 2011 Global Challengers and Emeriti: Origin Countries
33
2020
25
30
35
14
86
54
3 32 2
1 1 1 1 1
0
5
10
15
Source: Boston Consulting Group, January 2011
New Industry Models and Mindsets
3D Printing - $1Tn+?
Swoopo - The $17,739 iPad
Think Like the Customere.g. Open Innovation
Complexity
Complex Systems
Chaordic Systems
Mess
The Future of Work (Gartner)
“De-routinization” of work.
Work swarms
Weak links.
Working with the collective. Working with the collective.
Work sketch-ups.
Spontaneous work.
Simulation and experimentation.
Pattern sensitivity.
Hyperconnected.
My place.
Technology Evolution and the Impact on Business
Telephony• Voice
• Messaging
• SIM card
• Phonebook
• Ring Tones
• Security
Connectivity• Cellular
• Up to 14 bands
• WLAN/BT
• GPS
• NFC
• FM
TMT – Convergence and Immersion
Data/Enterprise• 100Mbps
• IMS
• Browsing
• VPN
• PIM
• Ecommerce
• Payments
Software• Protocols
• Middleware
• Applications
• User Interface
• Minimize fragmentation
Multimedia• Camera 8-16M
• Camcorder
• 24M Color Display
• Memory (160GB)
• Multiformat A/V • HD Video/TV out
• Games
(50-100M Tps)
• DRM
What I Want – When I Want
Next Generation Smart Phones
Cloud Computing
Augmented Reality / Interactive Data Eyeglasses
Haptics / Holograms / Interactive Surfaces
Future of HRM Survey Respondents
Barriers to HR Effectiveness over the next decade
46%46% 46%46%43%43%40%40%
Lack of
business and
strategic
understanding
in the HR
function
46%46%
Failure to
attract,
develop, retain
and reward
suitable talent
at all levels
46%46%
Emphasis on
cost cutting
over people
development
43%43%
Corporate
culture not
valuing
talent
development
40%40%
Maximising HR's Contribution -Critical Roles
62%
43%
37%35%
33% 32%
40%
50%
60%
70%
32%
0%
10%
20%
30%
Becoming a strategic partner, coach and
mentor and developing HR as a source of
competitive advantage
Acquiring, developing and retaining talent
Managing change and cultural transformation
Individualisation and personalisation of HR services to meet the differing needs of leaders, managers and employees
Addressing the demographic
challenges of a global and multi-generational
workforce
Becoming a learning organization
Strategic Priorities for HR
Aligning HR / talent and
business strategies 73%
Nurturing engagement /
commitment 58%commitment 58%
Developing clear HR
strategy 51%
Facilitating innovation 42%
Leadership and ManagementDevelopment
Managing, motivating /
integrating a multi
generational workforce 58%
Build management / Build management /
leadership capability to
manage an increasingly
global /diverse workforce 57%
Help management and
leadership to work in a
flat structure 51%
Supporting Employees
Maximising individual talent, competence,
commitment, and contribution 56%56%
42%42% Building and sustaining employee
trust and engagement
Helping employees find a sense of
purpose and meaning in their work
42%42%
39%39%
Performance Management -Maximising Employee Contribution
Supporting lifelong learning -
continuous re-skilling 60%
Implementing real-time learning /
development solutions 49%
Improving training / delivery
effectiveness 41%
Operational Delivery Priorities
Consistent / Auditable Process Supporting self-organising and self-
50%50% 48%48%Consistent / Auditable Process
& Policy Execution
Supporting self-organising and self-
directed teams
Cost control Managing business risks
41%41% 40%40%
Organisation Design and Culture
Facilitating alignment between
strategy and organizational
design, culture, values and
ethics 65%
Developing organizational
capacity to respond quickly /capacity to respond quickly /
adapt to change 60%
Redesigning organizational
structures to ensure flexibility /
responsiveness 48%
Ensuring HR policies can support
boundaryless org models 42%
HR Technology Priorities
Enabling the workforce to stay Enabling ‘self-service’ by managers
52%52% 48%48%Enabling the workforce to stay
‘connected’ in remote locations
Enabling ‘self-service’ by managers
and employees
Providing up to date employee-
centred information
Using social media based communications
internally to drive engagement / retention
39%39% 38%38%
Outsourcing HR – Prime Candidates
Education, training &
development 55%
Compensation & benefits
administration 51%administration 51%
Employee administration 46%
Management of the HR Function
58%58% 50%50% 50%50%
Anticipating key trends
and developments that
could impact HR and
talent related issues in
the organisation
Building a deep
understanding of
business in general and
of their own organisation
in particular
Developing HR as an
effective partner, coach
and mentor to the
business
How can Leaders Respond?
Developing World Class Talent
Embedding Future Thinking
Make Time and Space for Change
Be Magnetic
Create Tolerance of Uncertainty
Encourage Curiosity
Scanning the Horizon – Become Experts in What’s Next
Broad Scans and Deep Dives
Embrace Networks and Associations
Pioneer Accelerated Learning
Conclusions - Crafting HR Strategy
• Understand emerging drivers
• Personalisation and Self-ServiceService
• Global and multi-generational solutions
• Service is the ‘killer app’
• 50 key trends
• 100 emerging trends
• 10 major patterns of change
• Key challenges and choices for
leaders
Designing Your FutureKey Trends, Challenges and Choices Facing
Association and Nonprofit Leaders
leaders
• Strategic decision making
framework
• Scenarios for 2012
• Key futures tools and techniques
• Published August 2008
• Price £49.95 / €54.95/ $69.95
• Email invoice request to
Rohit Talwar• Global futurist and founder of Fast Future Research.
• Award winning speaker on future insights and strategic
innovation – addressing leadership audiences in 40 countries on
5 continents
• Author of Designing Your Future – Published 08/2008
• Profiled by UK’s Independent Newspaper as one of the Top 10
Global Future Thinkers
• Led futures research, scenario planning and strategic
consultancy projects for clients in telecommunications, consultancy projects for clients in telecommunications,
technology, pharmaceuticals, banking, travel and tourism,
environment, food and government sectors
• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De
Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,
ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,
OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,
Siemens, Symbian, Yell , numerous international associations
and governments agencies in the US, UK, Finland, Dubai,
Nigeria, Saudi Arabia and Singapore.
• To receive Fast Future’s newsletters please email
Our ServicesBespoke research; Identification &
Analysis of Future Trends, Drivers &
Shocks
Accelerated Scenario
Planning, Timelining &
Future Mapping
Personal Futuring for Leaders
Public Speaking, In-
Company Briefings,
Seminars and Workshops
Identification of
Opportunities for
Innovation and Strategic
InvestmentStrategy Creation &
Development of
Implementation
Roadmaps
Design & Facilitation of
Innovation, Incubation &
Venturing Programmes
Expert Consultations &
Futures Think Tanks
Personal Futuring for Leaders
and Leadership Teams
Example Projects• Public and private client research e.g. :
– Innovation in the Health Sector
– The Shape of Jobs to Come – Department for Business, Innovation and Skills
– Designing Your Future (Published August 2008) – book written for the American Society
of Association Executives & The Center for Association Leadership
– Travel and tourism e.g. The Future of Travel and Tourism in the Middle East – a Vision
to 2020 (Underway)
– Future of Travel and Tourism Investment in Saudi Arabia (Underway)– Future of Travel and Tourism Investment in Saudi Arabia (Underway)
– Scenarios for the global economy for 2030 and the implications for migration (underway)
– Global Economies – e.g. The Future of China – the Path to 2020
– Winning in India and China
– Aviation and Airports e.g. Aviation 2030
– Meetings, conferences , exhibitions and events – e.g. One Step Beyond – Future trends
and challenges for the events industry
• Strategic advice to industry players
• Confidential advisory and coaching services to CEOs and top teams
• Public speaking at public conferences and in-company events
• Future thinking workshops and retreats
Our Clients