Role of software in the solution of problems of state and commercial organizations

© 2009 IBM Corporation

Роль програмного забезпечення у вирішенні задач комерційних та державних організацій. Різноманітність програмних платформ і рішень. Сервіс-орієнтована архітектура (SOA).

2 © 2009 IBM Corporation

Building a smarter planet

New Intelligence: A smarter planet gives organizations the vision to see without being there.

German supermarket: Uses smart RFID labels to manage inventory with real-time sales data, improving product availability and enhancing the consumer experience.2

Matiq: Employs RFID tags to trace meat and poultry from the farm to store shelves to ensure safety and freshness and provide more transparency to consumers.1

U.S. power company: Saves $1.2 million annually by using an RFID-based fleet optimization system to reduce the amount of repair work on their vehicles.2

IBM Deep Thunder: Leverages computing power, visualization and data analytics to generate high-resolution weather forecasts for areas as fine as 1 to 2 square kilometers.3

1 Approved Smart Planet Client References2 Smarter planet sales deck3 Sam Palmisano speech, November 12, 2008



Green and Beyond: A smarter planet empowers organizations to do more, using less.

StatoilHydro: Links advanced real-time sensing capabilities in the field to collaborate and analyze resources across the enterprise for Enhanced Oil Recovery (EOH) resulting in significant increased production and improved operational efficiency at reduced cost.

Landmark: Revolutionizes petroleum frontier exploration in Texas by integrating data sources to increase the likelihood of finding profitable sources of oil.1

Stockholm, Sweden: An intelligent toll system in the city center resulted in 20% less traffic, 40% lower emissions and 40,000 additional users of the public transportation system.1

IBM’s Carbon Tradeoff Modeler: Manages and performs analytics to help companies reduce emissions and make smarter, more cost-effective energy choices.2

1 Approved Smart Planet Client References2 Smarter planet sales deck



Dynamic Infrastructure: A smarter planet enables organizations to solve the problem before the problem.

British banks: Utilize real-time data analytics of complex financial models to help understand and manage their exposure to risk.1

River and Estuary Observatory Network: Will create the first technology-based real-time environmental monitoring and forecasting network to guide better policy, management and education for the Hudson River and estuaries worldwide.2

IBM Fire Program Analysis: Uses unique mathematical algorithms to determine where wildfires will likely occur, and helps optimize government funds and resources for battling those fires.1

Bank of Montreal: Created a synchronized secondary data center 100 kilometers from its primary facility to meet government regulations and ensure the safety and availability of data in the event of a disaster.2

1 Original deck2 Approved Smart Planet Client References



New Intelligence: A smarter planet gives organizations the vision to see without being there.

Nationwide Insurance: Used virtualization to streamline IT processes, achieving 85-90% server utilization and an anticipated $15 million cost savings over three years.1

Ste. Justine Hospital Research Center: Created a continually updated reservoir of clinical and genomic information to accelerate research while cutting administrative costs by 75%.1

Elie Tahari: Boosted intelligence and competitive advantage by integrating order, sales, inventory and financial data with retailer and Internet-based demographic information.1

IMPIRE AG: Faster data management, integration and analysis has led to 15% annual revenue growth, 10% market share growth in Germany and 40% market share growth in Austria and Switzerland.1

1 Approved Smart Planet Client References



Green and Beyond: A smarter planet empowers organizations to do more, using less.

Natural England: Implemented an evidence-based carbon measurement and management system to help achieve a 50% reduction in carbon emissions by 2010.1

On Line do Brasil: Used energy-efficient servers to expand its data center operations while cutting management time by 30%. The company expects a full return on investment in as few as three months.1

Energie Baden-Württemberg: Offers residential customers smart appliances and meters that enable them to adjust electricity consumption based on price—reducing waste and easing peak loads.1

Centrinet: Created an environmentally-conscious data center solution and hosting service that has helped reduce electricity usage by approximately 60%.1




Smart Work: A smarter planet puts organizations in position to be first and be right.

Geisinger Health System: Integrates real-time clinical data with medical history information to create a massive storehouse of intelligence that will assist doctors in delivering care.1

Metabasis Therapeutics: Highly-accurate, first-of-a-kind simulation software significantly lowers drug discovery time and costs by eliminating 80% of the compounds to be synthesized and tested in the lab.1

Professional Provident Society: Developed a modular application infrastructure that unified disparate policy systems, enabling rapid product development at 50% lower costs.1

Canadian bank: Software architecture examines thousands of sources of information in real time to capitalize on constantly changing market conditions.2

1 Approved Smart Planet Client References2 Smart planet deck for IBMers on ThinkForward



Dynamic Infrastructure: A smarter planet enables organizations to solve the problem before the problem.

Yansha: Dynamic supply chain management and enterprise resource planning cut order lead time from 2.5 days to 4.5 hours and improved order acknowledgement from 80% to 99%.1

Moosejaw Mountaineering: Created a seamless, interactive community shopping experience across the Web, stores and mobile devices to enhance customer loyalty and advocacy.1

UBench International: Uses in-car wireless telemetry to automate the auto leasing process from end to end, cutting per-vehicle administrative costs by 35% while increasing customer satisfaction and retention.1




Smarter planet: New Intelligence FOAK Examples

Monitoring, measuring, analyzing and predicting key vehicle behaviors in real time to improve safety and performance.

Improving homeland security by requiring effective intelligence-gathering and real-timealerts to prevent potential threats.

Continuously diagnosing and optimizing storesite network effectively and efficiently toensure right location and right merchandise.

Automating medical condition detection and treatment via rich monitoring capabilities to improve quality of care while containing costs.



Smarter planet: Green and Beyond FOAK Examples

Optimizing large-scale, real-time reservoirproduction and processes using sensors andadvanced analytics.

Optimizing data center infrastructures for energy and space efficiency using advanced metrology techniques and physics-based modeling.

Cost effectively managing and performinganalytics for supply chain sustainability ofcarbon emissions, water, energy and waste.



Smarter planet: Smart Work FOAK Examples

Improving the software development process to reduce errors in real-time operation of embedded systems.

Creating a Next Generation Partner Ecosystem to enable partners to find each other, connect and collaborate.

Connecting customers and retailers in morepersonal ways to deliver new in-store services via shoppers’ personal mobile devices.

Improving medical care by giving doctors the ability to browse electronic medical records via a virtual 2D/3D representation of the patient.



Smart Work: A smarter planet puts organizations in position to be first and be right.

British Airways: Uses mobile device check-in and other self-service technologies to help facilitate a trouble-free travel experience and save the airline $3.50 per passenger.2

Canadian airlines: Use passenger information to predict the number of no-shows for each flight, so they can strategically overbook while minimizing the risk of bumping passengers.1

Max Bahr: A Dynamic Inventory Optimization Solution enables the retailer to meet demand for any of 40,000 products in more than 80 outlets with low replenishment and storage costs—boosting customer service ratings to 99%.2

IBM Research Zurich Lab: Uses visualization software to render a 3D model of each patient, allowing doctors to interact with data that improves patient care.2

1 Smarter planet sales deck2 Approved Smarter Planet Client References



Smarter planet: Dynamic Infrastructure FOAK Examples

Protecting intelligent utility networks with dynamic security policies that enable seamless support for mobile workforces.

Building real-world-aware solutions on robust,highly responsive messaging backbones thatenable real-time responses.

Automatically analyzing and correlatinginformation from multiple sources to identifyareas of risk and regulatory compliance

exposures.

Building high-performance stream processing platforms that cost-effectively scale to handle increasing workload volumes.



IT Systems Strategic Direction

Connection and Systems Management Services

InterestedParties

StaffCorporateCustomers

PersonalCustomers

BusinessCustomers

Application Services

Management Information

Systems

Customer Relationship Management

Systems

Business SupportSystems

PaymentSystems

ProductSystems

Operational data Information Data

Characteristics

ExternalChannelInternal

Flexible Rapid response tobusiness and technologicalchange.Exploit common systemsand processes.

EnablesServiceExcellence

Cost effective, robust,reliable and performantwith continuous availability

Enable bank-wide Access

Facilitate access to sharedsystems, information anddata to all users where andwhen required.

Secure Protects business assets,secures access systemsand data.

Standards Rationalisation,simplification andefficiency through the useof recognised, enforcedstandards

Manageable Management processesand tools embracing allaspects of IT systems.

Internal Internal access to systemsChannel Access to system from

customer facing channelsExternal External access to

systems from interestedparties

Connectionandmanagementservices

Systems servicesproviding routing andaccess control to systems

Applicationservices

Workflow, imaging andsupport for multiplechannels to accesscommon applications

Enterprise Architecture Overview



Content Management

Services

AnalyticServices

Connectivity and Interoperability

External Participants

Self Service Assisted Service

External Data Providers

Customer CreditBusiness CreditOFAC ListsWatch lists etc.

Internal Participants

Analytics

LOB Users

LOB Systems

Dashboards

LOB User Interface

Banking, Lending, AML,Credit Card, Telephony, etc.

(Adapters)

ATM

Web IVR

Agent

Branch

ServiceIntegration

RoutingMessage MediationPublish

Subscribe

EnterpriseMetadata

Management

Initial & Incremental Loads (Batch ETL)

SOASynchronous/AsynchronousTransport

Quality ofService

Master Data Management Services

Master Data

History Data

Reference DataMetadata

Interface S ervices

Mas ter Data Repos itory

Lifecycle Management S ervices

Base S ervices

DataQuality

Management

Master DataEvent

Management Authoring

Hierarchy &Relationship

Management

Metadata

Identity Analytics

Indus try Models

Predictive AnalyticsServices

UnstructuredData Metadata

Services

Information Integration Services

EIIServices

MetadataStagingData

DataServices

Metadata

InformationIntegrityServices

ETLServices

15

Sample bank Architecture



E01-EDI

Data Warehouse(Interfaces to and from theData Warehouse are not

displayed on this diagram)

G02 - GeneralLedger

A05 - AP

S01 - SalesCorrections

I01 POReceiving

I03 Return toVendor

I06 WarehouseManagement

Mainframe

PC/NT apps Unix apps

3rd Party Interface

S06 - Credit App

P15 EES EmployeeChange Notice

OTHER APPS - PCAP - Collections/Credit

TM - Credit Card DB

ACCTS REC APPS - PC990CORBad Debt

Beneficial FeesBeneficial Reconcile

JEAXFJEBFAJEBKAJEDVAJESOAJEVSAJEVSFNSF

TeleCredit Fees

INVENTORY CONTROL APPS - PCCode Alarm

Debit ReceivingsDevo Sales

Display InventoryIn Home

JunkoutsMerchandise Withdrawal

Promo CreditsRTV Accrual

ShrinkAP Research - Inv CntrlAP Research-Addl Rpts

Book to Perpetual InventoryClose Out Reporting

Computer Intelligence DataCount Corrections

Cross Ref for VCB DnldsDamage Write OffDebit Receivings

DFI Vendor DatabaseDisplay Inventory ReconcileDisplay Inventory Reporting

INVENTORY CONTROL APPS - PCDPI/CPI

IC BatchingInventory Adj/Count CorrectInventory Control Reports

Inventory LevelsInventory Roll

Merchandise WithdrawalOpen ReceivingsPI Count Results

PI Time Results from InvPrice Protection

Sales Flash ReportingShrink Reporting

SKU Gross MarginSKU Shrink Level Detail

USMVCB Downloads

Journal Entry Tool Kit

Scorecard - HR

L02-ResourceScheduling(Campbell)

P09 - P17Cyborg

M02 - Millennium

M03 - Millennium 3.0

Banks - ACH and Pos toPay

Cobra

B01 - StockStatus

S03-Polling

P14 On-line NewHire Entry

CTS

Plan Administrators(401K, PCS, Life,

Unicare, SolomonSmith Barney)

D01 Post LoadBilling

I04 HomeDeliveries

I02 -Transfers

Arthur Planning

I07 PurchaseOrder

I12 EntertainmentSoftware

I05Inventory Info

E13E3 Interface

S04 - Sales Posting

V01-Price ManagementSystem

I10 Cycle PhysicalInventory

I55 SKUInformation

K02Customer Repair

Tracking I35 Early WarningSystem

B02 MerchandiseAnalysis

I13- AutoReplenishment

U18 - CTO

InterceptI09 Cycle Counts

E02-EmployeePurchase

Texlon 3.5

ACH

Stock Options

I17 Customer PerceivedIn-Stock

U16-Texlon

SiteSeer

C02 - CapitalProjects

F06 - FixedAssets

US Bank ReconFile

Star Repair

EDICoordinator

Mesa Data

NEW SoundscanNPD Group

AIG Warranty Guard

Resumix

Optika

Store BudgetReporting

P16 - Tally Sheet

Cash Receipts/Credit

S05 - HouseCharges

Ad Expense

L01-PromoAnalysis

V02-PriceMarketingSupport

BMP - Busperformance Mngt

StoreScorecard

I11 PriceTesting

Valley Media

P09Bonus/HR

I15 Hand ScanApps

Roadshow

POS

S08 - VertexSalesTax

A04 - CustRefund Chks

Equifax

ICMS Credit

CellularRollover

S09 - DigitalSatelliteSystem

NPD,SoundScan

Sterling VANMailbox (Value)

I18SKU Rep

X92-X96Host to AS400

Communication

S02 -Layaways

Washington,RGIS,

Ntl Bus Systems

V04-SignSystem

I14 Count CorrectionsNARM

P01-EmployeeMasterfile

I06 - CustomerOrder

FrickCo

UAR - Universal AccountReconciliation

DepositoryBanks

S07 - CellPhones

S11 - ISPTracking

AAS

Fringe PO

Cash Over/Short

L60 MDFCoop SKU Selection

Tool

SKUPerformance

SupplierCompliance

1

I35 - CEIASIS

Misc Accounting/Finance Apps - PC/NTCOBA (Corp office Budget Assistant)

PCBS(Profit Center Budget System)Merchandising Budget

AIMSMerch Mngr Approval

Batch ForcastingAd Measurement

AIMS Admin

AIMSReportingAd

Launcher

V03- MktReactions

SpecSource

CTO2.Bestbuy.com

RebateTransfer

SignSystem

CopyWriter'sWorkspace

ELTPowerSuite

StoreMonitor

AIS Calendar

Stores & Mrkts

Due Dates

Smart Plus

InsertionsOrders

BudgetAnalysis Tool

Print CostingInvoice App

AIS Reports

BroadcastFilter

Smart PlusLauncher

GeneralMaintenance

Printer PO

PrinterMaintenance

VendorMaintenance

Vendor Setup

Connect 3

Connect 3Reports

Connect 3PDF Transfe

Spec SourceSKU Tracking

S20-SalesPolling

Prodigy

PSP

In-HomeRepair

WarrantyBillingSystem

Process Servers(Imaging)

Prepared by Michelle Mills

Complexity is Forcing Change in IT… Actual Application Architecture for a

Midwest Corporation

“About 35 percent of an enterprise’s software budget is spent on maintaining the multitude of point-to-point application links already in place. — Gartner Group



… a service?

A repeatable business task – e.g., check customer credit;

open new account

“SOA” Defined: What is …..?

… service orientation?

A way of integrating your business as linked

servicesand the outcomes that

they bring

… service oriented architecture (SOA)?

An IT architectural style that supports service orientation

… a composite application?

A set of related & integrated services that

support a business process built on an SOA



Convergence in support of SOA

Now: Broadly adopted Web services ensure well-defined interfaces

Before: Proprietary standards limited interoperability

StandardsNow: Business and IT are united behind SOA (63% of projects today are driven by LOB)*

Before: Communication channels & “vocabulary” were not in place

Organizational Commitment

Now: SOA services focus on business-level activities & interactions

Before: The focus was on narrow, technical sub-tasks

Degree of Focus

Now: SOA services are linked dynamically and flexibly

Before: Service interactions were hard-coded and application dependent

Connections

Now: SOA services can be extensively re-used to leverage existing IT assets

Before: Any reuse was within application “silos”

Level of Reuse

*Source: Cutter Benchmark Survey

Now: Tools & methods can leverage existing business application assets, isolating the impact of change

Before: “Rip and replace”

Investment Protection



Bridging the gapBusiness flexibility and responsiveness require IT flexibility

It is impossible to separate IT and business strategy. IT doesn’t support the business, it is the business.

–Asiff HirjimCIO, Ameritrade

Bank

Shared Service

Customer

Bank 2 – “Supplier”

Outsourced

Case Study: Payments Processing

Business Process Model

Process to optimize

Creating IT flexibilityIBM SOA Foundation

Software

Skills &Support



Interaction Services Information Services

Partner Services Business App Services Access Services

DevelopmentServices

Management Services

Infrastructure Services

Enables collaboration between people, processes &

information

Manages diverse data and content in a unified manner

Connect with trading partners

Build on a robust, scaleable, and secure services environment

Facilitate interactions with existing information and

application assets

Integrated environment

for design and creation of

solution assets

Manage and secure

services, applications &

resources

Optimizes throughput, availability and utilization

Apps &

Info A

ssets

Process Services

Business ServicesSupports enterprise business process and

goals through businesses functional service

Enterprise Service Bus

Orchestrate and automate business processes

SOA Foundation Reference ModelA Foundation for SOA Infrastructure



Interaction Services Information Services

Partner Services Business App Services Access Services

DevelopmentServices

Management Services

Infrastructure Services

Enables collaboration between people, processes &

information

Manages diverse data and content in a unified manner

Connect with trading partners

Build on a robust, scaleable, and secure services environment

Facilitate interactions with existing information and

application assets

Integrated environment for

design and creation of

solution assets

Manage and secure

services, applications &

resources

Optimizes throughput, availability and utilization

Apps &

Info A

ssets

Process Services

Business ServicesSupports enterprise business process and

goals through businesses functional service

Enterprise Service Bus

Orchestrate and automate business processes

The SOA Foundation Reference Model in Action

LegacyApp

LegacyApp

Business Dashboard

ClientRequest

Portal &Collaboration

Done!

Real-timeSupplier Collab.

Execute

Control

Direct

Business AdministrationRental Fleet LogisticsRentals managementProductsMarketing & Customer Management

Customer Segmentation

Customer Behavior Modeling

Market & Compe tito r Research

Segmentation Management

Preferred Member Mgmt

Mass Marketing & Advertising

Customer Relationship Strategy

Channe l & Location Profitability

Location Operations Management

Reservations Management

OEM Relationship Planning

Fleet Strategy

Fleet Planning

Ca ll Cente r

Campaign Management

Customer Communications

Marketing St rategy & Planning

Target Marketing

Product Development / Design

Rental Product Strategy

Demand Forecasting

Purchasing / Sourcing

Location Design & Layout

Location & Channel Strategy

Channel Design & Layout

Time & Attendance

Workforce Management

OEM Performance Management

In-bound Logistics

Location Operations

Fleet Servicing

Corporate / LOB Strategy

Financial Management & Planning

Real Esta te Planning

Alliance Management

Business Performance Reporting

Legal & Regulatory Comp liance

Real Estate & Construction Management

Risk Management

Stock Ledger

HR Management (Career Dev., Training, Recruiting)

Corporate Audit

Corporate Accounting (GL, AP, A/R, Treasury, e tc.)

HR Administ ration / Payroll

Indirect Procurement

PR & Investor Relations

Pricing Management


IT Systems & Operations

Rentals & ReservationsCustomer Service

Promotions Management

Fleet Management

Execute

Control

Direct

Business AdministrationRental Fleet LogisticsRentals managementProductsMarketing & Customer Management

Customer Segmentation

Customer Behavior Modeling

Market & Compe tito r Research

Segmentation Management

Preferred Member Mgmt

Mass Marketing & Advertising

Customer Relationship Strategy

Channe l & Location Profitability

Location Operations Management

Reservations Management

OEM Relationship Planning

Fleet Strategy

Fleet Planning

Ca ll Cente r

Campaign Management

Customer Communications

Marketing St rategy & Planning

Target Marketing

Product Development / Design

Rental Product Strategy

Demand Forecasting

Purchasing / Sourcing

Location Design & Layout

Location & Channel Strategy

Channel Design & Layout

Time & Attendance

Workforce Management

OEM Performance Management

In-bound Logistics

Location Operations

Fleet Servicing

Corporate / LOB Strategy

Financial Management & Planning

Real Esta te Planning

Alliance Management

Business Performance Reporting

Legal & Regulatory Comp liance

Real Estate & Construction Management

Risk Management

Stock Ledger

HR Management (Career Dev., Training, Recruiting)

Corporate Audit

Corporate Accounting (GL, AP, A/R, Treasury, e tc.)

HR Administ ration / Payroll

Indirect Procurement


Pricing Management


IT Systems & Operations

Rentals & ReservationsCustomer Service

Promotions Management

Fleet Management

ComponentBusiness Model

ServiceComponents

(EJBs, .Net etc.)

Assemble &DevelopServices

Service Registry & Repository

FederatedQuery

DBAccess

AnalyticsData

Service-Level Management &

Security



SOA Solution StackAn architectural framework with a solution perspectiveAn SOA is composed of multiple layers.

At the heart of the SOA are services, components that realize services, and service flows.

Atomic Service Composite Service Registry

Servicesatomic and composite

Operational Systems

Service Components

Consumers

Business ProcessComposition; choreography; business state machines

Service Provider

Service Consum

er

Integration (Enterprise Service Bus)

QoS Layer (Security, M

anagement &

Monitoring Infrastructure Services)

Data A

rchitecture (meta-data) &

Business Intelligence

Governance

Customers Employees

PackagedApplication

CustomApplication

OOApplication

Other



Gather requirementsModel & SimulateDesign

Integrate people Integrate processes Integrate information

Manage IT resourcesManage servicesMonitor business metrics

DiscoverConstruct & TestCompose

Sharing and reuse of servicesEstablish decision rights Policies, measurement and

control for SOA oversight

SOA Lifecycle provides a comprehensive approach



24

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Date post:	13-Sep-2014
Category:	Education
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Role of software in the solution of problems of state and commercial organizations

Education