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Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer...

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Roles & Responsibilities of Line Managers
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Page 1: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Roles & Responsibilities of Line Managers

Page 2: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Roles we play …

• Leader• Coacher, Mentor• Trainer• Counsellor

Page 3: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Staff Supervision ...

Earlier approaches Forceful

Managing people Leading staff

LeadershipTransformational

Transactional

Page 4: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Leadership...

Ability to influence a group towards achievement of

goals

Page 5: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Transformational Leader

Page 6: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Transactional Leader

Page 7: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Manager Vs Leader Administration A Copy Maintain Focus on systems Relies on control Ask how and when Accept the status

quo Short range view

Innovation Original Develop Focus on people inspires on trust Ask what and why Challenges the

status quo Long range vision

Page 8: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Leader…

Imagination Intuition Insight

Page 9: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

To be an exceptional leader…

Humility Competence Approachability Discipline Conviction

Page 10: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

To be an exceptional leader…

Decisiveness Knowledge Direction Clarity Charisma

Page 11: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Coaching,Mentoring

Coaching is… "a process that enables learning and development to

occur and thus performance to improve through a variety of styles, skills and techniques, appropriate to the context in which the coaching takes place"

Processes that enable individuals to achieve their full potential

Page 12: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Mentoring is... "off-line help by one person to another in making significant transitions in knowledge, work or thinking"

Performance Coaching & Mentoring

Skills Coaching & Mentoring Personal Coaching & Mentoring

Page 13: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Trainer Identifying T&D needs Arrangement of suitable training Development plans & strategies Review plans Reinforcement Follow up action Impact Evaluation

Page 14: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Benefits Increased job satisfaction Increased employee motivation Increased efficiencies in processes Increased innovation Enhanced company image Increased capacity to adopt new

technologies and methods

Page 15: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Counselor

Counseling…

any relationship in which one person is helping another person to better understand

and solve some problem

Page 16: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

People are helped to…

express themselves identify, sort-out, clarify their

problem identify non-helpful patterns learn, more helpful coping skills identify and achieve goals

Page 17: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Need for counseling

Anger Anxiety Codependence Denial Defenses Shame

Page 18: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Benefits

Improved communication Optimum stress levels Developed self

esteem/image Optimum conflict levels Improved teamwork

Page 19: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Responsibilities… Developing positive attitudes

and behaviour Identifying Training and

Development needs Maintaining discipline

Page 20: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Identifying future potential of employees and career guidance

Managing performance and providing performance feedback

Identify employee needs and take necessary measures Working environment Welfare facilities Recreational

Page 21: Roles & Responsibilities of Line Managers. Roles we play … L eader Coacher, Mentor Trainer Counsellor.

Thank You

Nishantha Ratnayake

HS/MPPL

HR Division - 605


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