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Access to Rosalind and Humana Email It’s as easy as 1,2,3! Three steps for Agency Care Manager and Independent Contractor Access
Access to Rosalind and Humana Email
It’s as easy as 1,2,3!
Three steps for Agency Care Manager and Independent Contractor Access
• Follow instructions for Agency Care Manager if:
– You are a Care Manager that works for an agency
– You are a Supervisor that works for an agency
– You have billing or read only access to Rosalind and work for an agency
• Follow instructions for Independent Contractor if:
– You work for SeniorBridge Private Pay
– Are an Independent Contractor with SeniorBridge / Humana (were recruited by SeniorBridge)
– Are a SeniorBridge employee
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Are you an Agency Care Manager or an Independent Contractor?
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• All Agency Care Managers that have completed the online self study modules and one live In Home session will gain access to our electronic records system – Rosalind.
• Rosalind is accessed through a secure Humana site.
• Agency Care Managers will receive an email with a username and password to access Rosalind through Humana.com
• Please note
– Agency Care Managers will receive an email with Rosalind login details approximately 4 business days after completing the live In Home training.
• Please note that all paperwork must be submitted and verified in order for the password request to be submitted.
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Accessing Rosalind – Agency Care Manager
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• Agency Care Managers and Supervisors should follow these instructions to login into Rosalind:
1. Using Internet Explorer or Firefox, open a new window on your computer
2. Enter https://associates.humana.com into your address bar
3. You will see the Howie @ Home login page
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Accessing Rosalind – Agency Care Manager
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Accessing Rosalind – Agency Care Manager
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1. Enter the Humana Username and Password you received via email
2. Click Login
3. You will need to P-Synch your accounts and choose a new password
4. Passwords must be eight characters and contain a # or $ sign
IMPORTANT! The “Forgot Password?” options below the login will not function for Network Care Managers . Please contact CSS Tech Support if the username and password you received via email does not work. You will need your user ID and Santrax ID for verification.
Call 888-224-2700
• Congratulations! You have successfully logged in.
• You will be directed to Humana’s Hi Page
• Here’s the screen you should see
• Click "Apps" from the left navigation and then "Humana Self Service (HSS)"
– Start by clicking on the P-Synch link. Instructions on following page
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Accessing Rosalind – Agency Care Manager
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• The first thing you want to do is click on the P-Synch link. This process will link all of your Humana logins. When a password is reset or expires, all accounts will be updated as long as the P-Synch process is complete.
• Click on the P-Synch link
• Here are the screens you will see. Enter your username and password into Array, you will be brought to P-Synch
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Accessing Rosalind – Agency Care Manager
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• Enter your Humana ID:
• Then Password:
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Accessing Rosalind – Agency Care Manager
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• Set up your security questions (for future password reset)
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• Now, click on Change Password
• Choose and enter your new password
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Accessing Rosalind – Agency Care Manager
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• Great Job! Now you are logged in and all of your accounts are synched.
• Click on the Rosalind Icon to begin or continue charting.
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Accessing Rosalind – Agency Care Manager
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Accessing Rosalind – Agency Care Manager
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• Here’s the home screen in Rosalind:
• We recommend that you save or mark https://associates.humana.com as one of your favorites. This way, anytime you need to access Rosalind, just click on that link.
– Entering https://associates.humana.com will always bring you back to the appropriate login screen.
• Now that you are logged into Rosalind, it’s time to access your Humana email.
• Please review the Humana Email Instructions starting on page 25 of this document.
• As always, you can email [email protected] with any questions you may have.
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Accessing Rosalind – Agency Care Manager
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• If you are a SeniorBridge Employee or an Independent Contractor with Humana At Home, you will need to download Citrix to your computer before logging into Rosalind. The Citrix Receiver software is compatible with both Windows and Apple computers.
• On your home computer go to http://receiver.citrix.com and click on the Download Receiver button.
• Note: The picture bellow may be slightly different.
• Accept the license agreement and then follow the instructions on the screen to Run program
• Note: You may be prompted to allow Citrix Receiver to make changes to your computer
• Click “Yes” if you see this message.
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Rosalind Access for Independent Contractors
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• After the Citrix download is complete
• Open a new window on your computer
• Using Internet Explorer, enter MyApps.Humana.com into your address bar
• Enter the Humana Username and Password you received via email
• IMPORTANT! Please contact CSS Tech Support if the username and password you received via email does not work. Call: 888-224-2700. You will need your user ID and Santrax ID for verification.
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Rosalind Access for Independent Contractors
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• Congratulations! You are logged in! Here’s the screen you will see:
• You will see the following icons on your screen
– Humana Email – Access to your Email Account.
• Instructions for webmail on Page 25
– Internet Explorer will take you to Humana’s Hi Page
– Lync – This is our IM Program
– P-Synch – Click on this link first to be sure all of your accounts are synched! Instructions begin on the next page
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Rosalind Access for Independent Contractors
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• Here’s the screen you should see when you click on the Internet Explorer option
• Click "Apps" from the left navigation and then "Humana Self Service (HSS)"
– Rosalind and P-Synch functions will be in the My Work section under the HSS link.
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Rosalind Access for Independent Contractors
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• The first thing you want to do is click on the P-Synch link. This process will link all of your Humana logins. When a password is reset or expires, all accounts will be updated as long as the P-Synch process is complete.
• Click on the P-Synch link
• Here are the screens you will see:
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• Enter your Humana ID:
• Then Password:
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Rosalind Access for Independent Contractors
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• Set up your security questions (for future password reset)
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Rosalind Access for Independent Contractors
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• Now, click on Change Password
• Choose and enter your new password
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Rosalind Access for Independent Contractors
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Rosalind Access for Independent Contractors
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• Great Job! Now you are logged in and all of your accounts are synched.
• Click on the Internet Explorer Icon
• Here’s the screen for hi.humana.com
– Click on Apps
– Humana Self Service
• You’ll find Rosalind or Rosalind Timekeeping under:
– My Self Service or My Work
• Here you can start or continue charting
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Rosalind Access for Independent Contractors
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• Here’s the home screen in Rosalind:
• We recommend that you save or mark MyApps.Humana.com as one of your favorites.
– Entering MyApps.Humana.com will always bring you back to the appropriate login screen.
– From there, go to your Internet Explorer icon or hi.humana.com to access Rosalind.
• Now that you are logged into Rosalind, it’s time to access your Humana email.
• Please review the Humana Email Instructions on the next page.
• As always, you can email [email protected] with any questions you may have.
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Rosalind Access for Independent Contractors
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• Now that you have received your Humana Username and Password and successfully logged into Rosalind, accessing your email is EASY!
• If you have P-synched your accounts, use your Humana ID and the password you created to access email
• Open a new window on your computer
• Enter webmail.humana.com into your address bar
• Here’s the screen you should see
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Accessing Humana Email
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• Important! The first box “Domain/username” requires both a domain entry as well as the username you received via email
• The domain name is humad/
– The forward slash button is usually with the ? at the bottom of your keyboard
– Enter the username you received via email after the humad/
– Here’s an example
• Now enter the password you created
– This is the same password you use when logging into Rosalind
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Accessing Humana Email
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• Here’s what you will see once you have logged into Outlook
– All emails sent to Humana.com or SeniorBridge.com email addresses are secure. You will need to click on the “Send Secure” button to send secure emails to outside parties.
– If you have questions on how to send emails in Outlook, please email [email protected]
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Accessing Humana Email
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• All emails sent to Humana.com or SeniorBridge.com email addresses are secure. You will need to click on the “Send Secure” button to send secure emails to outside parties.
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Accessing Humana Email
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• Please set up your Humana signature!
• When logged into webmail.humana.com
• You will see an options link in the top right hand side of the page. Click on that link > Then, All Options.
• Now, click on Settings > Email Signatures
• Click on the option to always include Email Signature
• Your Signature should include:
– Name
– Your Title (Most will be Care Manager)
– Phone Number
– Humana Email
– Humana At Home Logo
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Accessing Humana Email
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• If you are an Independent Contractor, you will have an Outlook icon visible after logging into MyApps.Humana.com
Enter your Full Name and Initial and click OK
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Accessing Humana Email
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• That’s it! You’re in! Congratulations!
• Remember to use this account for professional communication only.
• It’s vital that you set up your Humana email signature. Having updated information in your Humana signature will allow more effective communication.
• If you have any trouble logging in with your new Humana Username and Password or need a password reset, please call CSS at 888-224-2700. You will need your user ID and Santrax ID for verification.
• As always, if you have any questions, please feel free to reach out to [email protected]
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Accessing Humana Email
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