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Occupational Violence Prevention Education Switch For Health and Community Services www.iteachswitch.com.au
| Date post: | 25-Dec-2014 |
| Category: |
Healthcare |
| Upload: | informa-australia |
| View: | 92 times |
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Occupational Violence Prevention Education
Switch
For Health and Community Services
www.iteachswitch.com.au
Switch Background
Switch in Victoria
Program feedback
“ A great program because it teaches prevention, not just defence”
“Switch increases confidence for staff to approach residents, where before they were fearful. Most aggression arises from unmet needs. There is always a trigger.”
Program feedback
“Switch has helped me to pick up the signs and deal with the situation before it escalates. Switch is beneficial for all staff, to be able to settle down a situation.”
“Everyone in the organisation should do the first part of switch (online) about being a good host and customer service.”
Our programs
Switch Online
Advanced Switch
Advanced Trainer
Security Switch
Refresh Switch
Your mission if you choose to accept it………
Mission
WorkingNot working
Switch dashboard
Knowledge Trigger Prevention Calm Recovery
Knowledge Switch
• Legal & legislative• Work Health Safety• Awareness of the scope of role• Policies & procedures • Duty of care• Right to protect self
Mission- Supporting knowledge
How do you ensure staff have knowledge?
How do you ensure staff have skills?
What are the barriers to training?
Trigger Switch
Mission- Prevention strategies
• Environment• Communication• Unmet needs• Physical health• Restrictions
Prevention Switch
Organisational
Client FocusedStaff Driven
The onus of workplace violence does not point to just one person- there are many factors that may lead to and provoke an aggressive response.
Prevention
Mission- Prevention strategies
Staff driven
Client focused
Organisational
CALM Switch
•Communicating effectively
•Acting positively
• Leading responsibly
•Mindful in approach
Mission- Prevention strategies
Communicating effectively
Acting positively
Leading responsibly
Mindful in approach
Recovery Switch
Staff
ClientOrganisation
I want to achieve through switch
“I want to see the program implemented throughout the organisation. I want to see active participation”
“I want to see changed attitudes.”“I want to see a good reputation
for our organisation.”
Mission- Prevention strategies
Questions? More
Information?
www.iteachswitch.com.au
Business ManagerRosie Cantley- Smith0415 764 864
Learning & DesignKelly Burns0439 814 338
