Royal Review April 29, 2016 RVH’s Surgery program, in partnership with Information Technology Services, offi- cially launched the Pa- tient Surgery Tracker ("Tracker") on March 22, 2016 which can be found on the south side of the Atrium (Orange) elevators in the Surgery/Central Registration waiting area. The monitor enables fam- ilies to track their loved one progress during surgery and recovery. The Tracker has made a real impact on patient experience de- spite being live for only a short period of time. "We see family members leap to their feet and applaud when they see that their husband, wife or child has moved to recovery" says Karen Winter, Manager, Pre and Post Surgery, Endoscopy and ACT, Surgery Program. In future, the Tracker will also provide surgery progress on the RVH website so family members outside the health centre can also track the progress of loved ones. Members of the implementation team, including staff from Decision Support, the Surgery program, ITS and Volunteer Resources celebrat- ed the launch of the new Surgery Tracker and the impact it has on the patient and family experience at RVH. Families monitor patient progress on new tracker Renal care closer to home Breast Reconstruction Day On April 11, 2016 the Simcoe Muskoka Regional Cancer Pro- gram hosted a Breast Recon- struction Awareness Day (BRA Day) with 180 people in attend- ance. The purpose of BRA Day is to promote education, awareness and access for women who are considering post-mastectomy breast recon- struction. During the event, attendees heard from breast reconstruction surgeons and breast cancer survivors. There was also a Show and Tell Lounge where reconstruction patients could offer their realis- tic view of breast reconstruc- tion results, as well as tables to provide educa- tion about prod- ucts and ser- vices to help those with breast cancer along their jour- ney. Area kidney patients can now access renal care closer to home thanks to the recent opening of an in- hospital dialysis clinic at RVH as part of an expansion of the Regional Kidney Care Program - Simcoe Muskoka. Now, if a kidney care patient has to be admitted to hospital – either at RVH or Alliston’s Ste- venson Memorial Hospital – or if their condition becomes more complex, they can receive their dialysis at RVH in this new six-bed clinic, eliminating the need to travel to Orillia for care. Janice Skot (centre, left), president and CEO, was joined by stakeholders, physicians and dialysis patient Peter Tretter (centre, right) to cut the official ribbon opening the clinic. Power of Team The third episode in our Pow- er of Team video series is now ready for viewing. The latest video features Samantha Howe, Team Lead- er of our Laboratory’s Speci- men Receiving department. You will find the video on the homepage of our intranet, as well as on our Youtube channel at RVHBarrieON.
Transcript
Royal Review April 29, 2016
RVH’s Surgery program, in partnership with Information Technology Services, offi-cially launched the Pa-tient Surgery Tracker ("Tracker") on March 22, 2016 which can be found on the south side of the Atrium (Orange) elevators in the Surgery/Central Registration waiting area. The monitor enables fam-ilies to track their loved one progress during surgery and recovery. The Tracker has made a real impact on patient experience de-spite being live for only a short period of time. "We see family members leap to their feet and applaud when they see that their husband, wife or child has moved to recovery" says Karen Winter, Manager, Pre and Post Surgery, Endoscopy and ACT, Surgery Program. In future, the Tracker will also provide surgery progress on the RVH website so family members outside the health centre can also track the progress of loved ones.
Members of the implementation team, including staff from Decision Support, the Surgery program, ITS and Volunteer Resources celebrat-ed the launch of the new Surgery Tracker and the impact it has on the patient and family experience at RVH.
Families monitor patient progress on new tracker
Renal care closer to home Breast Reconstruction Day
On April 11, 2016 the Simcoe Muskoka Regional Cancer Pro-gram hosted a Breast Recon-struction Awareness Day (BRA Day) with 180 people in attend-ance. The purpose of BRA Day is to promote education, awareness and access for women who are considering post-mastectomy breast recon-struction. During the event, attendees heard from breast reconstruction surgeons and breast cancer survivors. There was also a Show and Tell Lounge where reconstruction patients could offer their realis-tic view of breast reconstruc-tion results, as well as tables to provide educa-tion about prod-ucts and ser-vices to help those with breast cancer along their jour-ney.
Area kidney patients can now access renal care closer to home thanks to the recent opening of an in-hospital dialysis clinic at RVH as part of an expansion of the Regional Kidney Care Program - Simcoe Muskoka. Now, if a kidney care patient has to be admitted to hospital – either at RVH or Alliston’s Ste-venson Memorial Hospital – or if their condition becomes more complex, they can receive their dialysis at RVH in this new six-bed clinic, eliminating the need to travel to Orillia for care. Janice Skot (centre, left), president and CEO, was joined by stakeholders, physicians and dialysis patient Peter Tretter (centre, right) to cut the official ribbon opening the clinic.
Power of Team
The third episode in our Pow-er of Team video series is now ready for viewing. The latest video features Samantha Howe, Team Lead-er of our Laboratory’s Speci-men Receiving department. You will find the video on the homepage of our intranet, as well as on our Youtube channel at RVHBarrieON.
Page 2 Inspiring care...
RVH Royal Review April 29, 2016
New on-call schedule a hit with docs
During this past winter, the new Physician On-Call Schedule, which enables doctors to access their schedules remotely (see article in February 12 Royal Review), launched. It has been such a hit with physicians, Medical Affairs & Quality wanted to thank the Locating team who were instrumental in implementing the project. Back row (from left): Jamie Borland, Suzanne Kings and Dr. Chris Tebbutt from Medical Affairs & Quality. Front row (from left): Sharon Youell and Brittany Peterson from Medical & Academic Affairs, Heather Hender-son and Linda Piasentin from Locating, and Claudia Dixon and Carol Holden from Security Services.
Dr. Shannon Bauman—sports medicine phy-sician, concussion expert, occasional Surgi-cal Assist and Musculoskeletal Division Lead for the RVH Family Medicine Teaching Unit—has been working at RVH for the past six years. And as a Sports Medicine Physi-cian for over 10 years, she has worked with several professional sports teams including the Hamilton Bulldogs Hockey, Toronto Rock Lacrosse, World Cup Sledge Hockey
2009, 2010 Vancouver Olympics Men's Sledge Hockey, and Team Canada Senior Women’s Lacrosse World Cup. In addi-tion to her professional experience, Dr. Bauman was a former NCAA athlete in tennis and soccer, providing her with years of experience managing sports injuries and sports-related concus-sions. Unfortunately, Dr. Bauman knows firsthand how devastating the impact of a concussion can be. While playing hockey she suffered an on ice collision that left her with debilitating concus-sion symptoms and forced her off work for two years. Frustrated with the absence of rehabilitation for concussions, she focused on learning as much as she could about concus-sions by reading, spending time with experts in the US, and attending multidisciplinary sessions with leading treatment pro-viders from around the world. In September 2014, Dr. Bauman opened Concussion North – a self-funded, multidisciplinary clinic bringing together a team of experts to provide leading-edge integrated treatment in concus-sion care. In the first year, the clinic’s specialized team treated over 400 concussion patients from across Ontario and out of
province. She was recently asked to present at an international concussion summit in Washington, D.C. on gender differences in clinical presentation and prolonged recover for sports-related concussions. But as a region, North Simcoe Muskoka (NSM) is not meeting needs with respect to regional concussion care. The NSM LHIN ranks second lowest in the province in resources for concus-sion patients, which often impacts children and youth. Dr. Bau-man continues to advocate for additional government funding to ensure quality multidisciplinary concussion care is accessible and affordable. Dr. Bauman has also been invited to be on a medical advisory team for MOM’s Team—an organization working with the NCAA and Department of Defense in the U.S. to promote education and awareness for concussions. Despite Dr. Bauman’s personal and professional experience with concussions, her love for sports has not diminished. “As a community, we need to encourage safe participation in sports and recreational activities. I believe strongly in the positive ben-efits of participating in sports. There are numerous health bene-fits for people of all age and playing team sports also leads to improved self-esteem, increased confidence, leadership skills, discipline and a sense of belonging. Safe participation is key. This includes working with sports organizations, coaches, par-ents, schools and athletes to develop proto-cols to keep sports safe.” If you have any questions about concus-sion prevention, testing or treatment, please feel free to reach out to Dr. Bauman or con-tact Concussion North http://www.concussionnorth.com/.
Physician Profile: Dr. Shannon Bauman
RVH’s campus clean-up
Submitted by Suzanne Kings, Director of Medical and Academic Affairs
Michel Fortier of EVS, Mari Raines of Speech and Hearing, and Brad Johnson, EVS pitched in to help clean up the RVH campus on Earth Day. Thank you to EVS for organizing this event each year.
Flu season re-cap Compared to the 2014 flu season, 2015 was a slightly lighter year in terms of flu impact with Simcoe Muskoka recording 30 fewer cases and 46 fewer outbreaks of influenza A and B. At RVH, our flu campaign kicked off October 19 and after run-ning immunization clinics and working diligently with leaders to ensure immunization status forms were submitted to Occupa-tional Health & Safety (OHS), RVH’s numbers were also not as high as in 2014. “In 2015 we saw immunization rates decrease among staff, physicians and volunteers—which is obviously not the trend we hope to see given patient safety is our top priority,” says Corinne Nesbitt, Manager, OHS. “We also saw our numbers go down slightly across the board in form submissions. Regard-less, our message remains the same—whether you choose to be immunized or not, you must submit your status form and that policy will remain in place for the 2016 campaign as well.” RVH’s 2016 flu immunization campaign will launch in October with more details to follow in the coming months.
Hand Hygiene Day
TEAM RVH (staff, physicians, volunteers)
Year
2014 2015
Staff: Immunized 65.3% 64.7%
Staff: Forms Submitted 98.1% 97.3%
Physicians: Immunized 59.1% 38.4%
Physician: Forms Submitted 64.1% 39.4%
Volunteers: Immunized 66.2% 63.4%
Volunteer: Forms Submitted 77.4% 70.7%
It's time for patients and healthcare providers to come togeth-er for clean hands. STOP! Clean Your Hands' Day returns Thursday, May 5 asking people to demonstrate their commit-ment to hand hygiene by taking the pledge in two easy steps:
Use the #pledgecleanhands hashtag on social media
Clean your hands!
Medical Laboratory Week: April 25—29, 2016 Today wraps up Medical Laboratory Week, but it’s never too late to celebrate and recognize the indispensable clini-cal role Medical Laboratory Technologists (MLTs), Medical Laboratory Assistants (MLAs), and Phlebotomists play in the delivery of healthcare. Laboratory medicine is an es-sential part in the detection, diagnosis, and treatment of disease so don’t forget to say thank you to your colleagues from the Lab for all they do.
On any given day in the Specimen Collection Lab (L1), Susan Bartlett cares for approximately 50 pa-tients. Her job as a Phlebotomist is to draw blood from patients as part of their pre-surgery or proce-dure preparation, or ongoing monitoring. “I love what I do because I get to meet so many people each day, but sometimes they can be a little nervous to see me. No one really enjoys getting a needle,” says Susan. “And what I find really helps them is when I introduce myself, tell them a little about me and ex-plain what I’m going to be doing. It really makes things more per-sonal and seems to calm their nerves.” Bartlett is not the only one seeing the perks of performing her standardized introduction. More than anyone, our patients reap the benefits by understanding their care and knowing who’s providing it. “I’m a bit of a regular down here, but Susan is always very wel-coming and introduces herself,” says patient Eldon Feaver. “It adds a human touch and shows me she really cares which makes me feel better about being here.” At RVH, we often hear patients and families tell us their experi-ence here is different than at other hospitals. So what is the main reason they say this? The care they receive at RVH is really fo-cused on them. Standardized introductions, are an important part of patient-centred care. Keep up the great care!
Kait Brady has joined the Transformation Team as the Organizational Development Consultant. Kait comes to RVH with over eight years of experience as an educator, most recently as an Instruc-
tional Designer at George Brown Col-lege working with the faculty of Nurs-ing. Kait has a strong background in the development of e-learning modules, course design and
project management.
Dr. Sarah Rask is the new Head, Medical Oncology for the Simcoe Muskoka Regional Cancer Program (SMRCP). This position provides leadership in the areas of clinical care, teaching, research and admin-istration for systemic therapy and the cancer program. Dr. Rask will also continue to work closely with the Re-gional Cancer Program and associat-ed regional hospitals, as well as with the Cancer Care Ontario (CCO) Sys-temic Therapy Program (SOP) to ac-tively engage clinicians to implement the SMRCP and CCO’s quality initia-tives. Dr. Rask joined RVH and the SMRCP in 2011 as a Medical On-cologist and has been the Region-al Systemic Lead for the Simcoe Muskoka Region-al Cancer Pro-gram since 2012.
Dr. Brad Dibble has accepted and will continue in the role of Medical Director, Cardiovascular & Renal Program. He has been a Cardiologist at RVH since 1996 and in 2012, took on the role of Interim Physician Lead for the Division of Cardiology. Dr. Dibble then became the Interim Medical Director, Cardiovascular & Renal Programs in 2014 and has been a driving force and strong advocate for the development of the Ad-vanced Cardiac Care program at RVH. He is also a regional spokes-person for the Ontario Heart and Stroke Foun-dation.
RVH Board Chair Kirsten Parker (seated, left) and Janice Skot (seated, right) joined local McDonald’s owner/operators (back row, from left) Glenn McKee, Jennifer O’Neill and Jason O’Neill to model the new McHappy Day socks in celebration of the upcoming event taking place May 4. In Barrie, customers who make a $10 donation will receive a pair of socks (while quantities last) and $1 from the sale of every Big Mac® sandwich, Happy Meal®, and hot McCafé® beverage sold on McHappy Day will benefit Child and Youth Mental Health Services at RVH and Ronald McDonald House® Toronto.
The RVH Foundation was honoured to host the first annual Healthcare Fundrais-ing Symposium for Central and Northern Ontario on April 18. This year’s confer-ence was themed Invest in Impact and encouraged healthcare fundraising profes-sionals to Work Together to improve fundraising practices, and to build a culture of philanthropy our communities can be proud of. The idea of this conference came as a result of action planning discussions following the most recent staff experience survey. Congrats to everyone involved!
Sahil Gandhi is the new Program Financial Analyst, responsible for Building & Facilities/EVS/Food Services, Decision Support, Finance, Financial Planning and Analysis, Health Information, Human Re-sources, Planning and Redevelopment, Quality and Risk, and Security. Sahil comes to RVH from Alberta with more than five years experience in business analysis, process improvement and project management. Sahil has an MBA from the University of Alberta, a Bachelor of Engi-neering and is a Project Management Professional with Lean training.
