Royal Review November 13, 2015

RVH on track for Advanced Cardiac Awards of Excellence

Town Hall

Thursday, November 19

9:30 a.m. and noon

Auditorium

If you have a question you would like addressed at the Town Hall, please submit a question in the dropboxes out-side the Auditorium and in the Health Library or email it to YouAskedIt@rvh.on.ca Starting after the November Town Hall, members of the Senior Leadership Team will also be visiting some depart-ments to discuss important themes and answer questions.

Do you know a fellow team member who lives and breathes the RVH values eve-ry day? Do you work along-side a person who goes above and beyond the call of duty - not for recognition, but because they truly care? If you do, then why not hon-our them by nominating them for a Board of Directors’ Award of Excellence in the Staff, Manager/Director, Phy-sician, Volunteer or Team category? There is no greater recognition than having your peers stand up and sing your praises. Nominations can be found on homepage of the intranet are due by November 27.

RVH is well on its way to bringing advanced

cardiac care closer to home for residents of

North Simcoe Muskoka. In fact, Christopher

Peters, Project Management Lead, knows

exactly how many weeks are left before the

new program sees its first patient.

“We have just over 65 weeks remaining

before our targeted launch date in 2017,”

says Peters. “That’s a massive undertaking

with hundreds of stakeholders and 32 individ-

ual projects currently on deck.”

With many sub-committees and competing

projects taking place, there was an obvious

need for an overarching plan that easily dis-

played ongoing projects and their timelines

for completion.

“At a quick glance, the Gantt chart we have

printed on the fourth floor of Rotary Place

shows which projects are currently on track,

which are in need of attention and those that

are at risk or significantly off track,” says Pe-

ters. “Our timeline easily shows the 14 pro-

jects in progress currently, the 15 projects

that will coming online in the next few

months, and of course, the three projects that

have been completed to date. It’s highly visu-

al and allows for anyone walking by to quickly

understand where our progress is on any giv-

en project.”

The three projects completed to date in-

clude the Urgent Cardiology Clinic, Cardio

Respiratory Treatment Clinic Lean Review (to

increase efficiencies in the clinic), and the

implementation of IntelliBridge/IntelliSpace

ECG (launched in July 2014).

Currently, North Simcoe Muskoka is the

only region in the province without an Ad-

vanced Cardiac Centre. That means every

year more than 3,600 heart patients must

travel to centres outside the region for lifesav-

ing heart procedures.

RVH’s Advanced Cardiac program will

provide diagnostics and interventions such as

angiograms and angioplasty, giving patients

access to faster treatment, a shorter hospital

stay and less travel time.

Christopher Peters, Project Management Lead, and Nancy Savage, EVP, Patient and Family Experi-ence, review ongoing projects using the Gantt chart during one of their weekly huddles. The chart is updated monthly and reflects the progress of 32 cardiac projects currently on the go at RVH. Members of the Advanced Cardiac Planning Team include: Lindsey Crawford, Dr. Brad Dibble, Dr. Farrukh Hussain, Matt Lawson, Suzanne Legue, Selma Mitchell, Ben Petersen, Dr. Chris Tebbutt, Dr. Rajeev Rao, Tracy Houghton, Kim Townes, Lori Vajda, Joan McKee, Peter Osgood, Sis Phanthasomchit, Meredith Whitehead, Dr. Behzad Etemadi, Dr. S. Shen, Dr. Mohammed Haqqi, Christine Keogh, Michelle McInnis, Catherine Petch, Andrea Partridge and Jonathan Wiersma.

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RVH Royal Review November 13, 2015

A word from our patients

Good morning!

We just want to send a quick note over thanking ALL the staff at RVH for the great care and experience we had while we were there for the last couple of days having our son, Pieter. Every staff member we interacted with—our nurs-es, cleaning staff, food staff, other peo-ple's nurses - was friendly, kind and helpful. Every nurse assigned to us in triage and all the nurses in the maternity ward were so patient and helpful with Amy & Pieter. Right up until we left, they were kind and helpful so we can't single any one of them out without nam-ing them ALL. Some people complain about their experiences while in hospital, but we have no complaints. The team there did great for us.

Thanks a bunch, Pieter, Amy and Pieter II

Locating In keeping with our RVH Values and MY CARE strategy, the Hospital Service Leaders, Switchboard/Locating Team, and the Informatics and Technology Ser-vices Team have partnered to improve service, allow the HSL to become aware of any system/equipment issues going on in the building and reduce overtime for ITS staff on call. Demonstrating the value of Work Together, the Switchboard/Locating team is now providing the imme-diate ability for staff and physicians to have their passwords reset. Also model-ing Think Big and Safety is our Promise, the HSLs now triage all after-hours calls to the ITS team. This reduces the number of call back to the hospital for ITS staff and improves the quality of life while on call. In addition, it creates savings for the organization. To say thanks to their part-ners, the ITS team presented each group with baskets of tea/coffee and chocolates.

HAAO honours RVH Auxilians

Five long-time RVH Auxiliary members were honoured with the Hospital Auxiliaries Associ-ation of Ontario’s (HAAO) Provincial Life Membership (PLM) Award - the highest honour bestowed upon hospital volunteers in Ontario. Between all five RVH recipients this year, they have contributed a combined total of 131 years and nearly 16,450 volunteer hours to RVH. From left: Kirsten Parker, Chair, RVH Board of Directors; award recipients Joyce Rot-man, Lona McBoyle, Stan Brownlie (seated), Trix Spaans and Sheila Rothwell, RVH Auxil-iary; and Janice Williams, President, RVH Auxiliary.

When a recent fire in Liz Goericke’s student room destroyed most of her belongings, the Georgian College nursing student, currently training at RVH, discovered she had many friends on RVH’s Respiratory Unit. As soon as her preceptor, Angele Duchene (RPN) found out what had happened, she immediately rallied the rest of the unit and together they col-lected $430. The money helped Goericke replace some clothing and books lost in the blaze. Goericke (seated) says she was ‘very grateful and appreciated the help.’ Living the RVH value of CARE are Rita Zabel, Patient Services Clerk; Alex Wickett, RN; Sue Stabb, RN; Angele Duchene, RPN; Lisa Morrison, RN and Paula Groves, RPN.

Respiratory unit to the rescue

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RVH Royal Review November 13, 2015

Renal program expansion Walking for awareness

Sharing RVH’s story of transformation

RVH is expanding our Renal program to bring in-centre dialysis to patients. In addition to already offering excep-tional outpatient dialysis care at our Wellington Street clinic, we now have a single dialysis station in the Cardiac Care Unit (CCU), operating six days a week, with staff coming from our out-patient clinic to care for those patients. The development of the single sta-tion in CCU is phase one of a larger plan to improve kidney care and re-duce travel for our patients. In the past, RVH inpatients were transported to and from Orillia Sol-diers’ Memorial Hospital (OSMH) to receive their dialysis treatment or were admitted to OSMH. This can be a diffi-cult journey for many reasons includ-ing the fragile health of the patient, logistics of patient transportation and poor weather conditions, particularly in winter. The next step in the expansion will be opening an interim six-station clinic in the current Medicine Treatment Clinic this April. Eventually, a perma-nent clinic will follow once we receive

government approvals. This will be-come a Secondary Regional Hub of the regional program, currently led by OSMH. Dr. Murali Krishnan, Medical Director for the Medicine program and a Neph-rologist, is very pleased we can now offer this service to our patients. “Our patients are ecstatic about be-ing able to receive their dialysis at RVH,” says Dr. Krishnan. “From the clinical perspective, the experience is so much improved by getting dialysis closer to home and not having to trav-el or compromise on the continuity of care from different health profession-als during their stay at the hospital and in the community.” Patients are also pleased with this new development. “The experience of receiving dialysis in the hospital was great,” says Jason Smith, a patient who is currently re-ceiving dialysis treatment at RVH while he’s an inpatient. “It’s more con-venient than travelling and I’m familiar with the staff so it’s comfortable for me.”

Holidays at RVH

Children’s Christmas Party

December 5 from 1:15—3:00 p.m.

Ferris Lane Community Church Gymnasium

Contact Iris Laycock to RSVP

Holiday Dinner & Dance

December 11 from 6 p.m.—1 a.m.

Liberty North

Contact Iris Laycock for tickets—$37

Caroling

December 14—17 at 8:45 a.m.

Food Court (Under the Stairs)

Holiday Concert

Friday, December 18 at noon

Auditorium

Contact Iris Laycock to perform

* Don’t forget to bring in non-perishable food items for the Salvation Army Food Drive

Dates to Remember

The 2015 Kidney Walk, an annual fundraising event for the Kidney Foundation of Canada, had its Barrie Walk on September 13. While it was a rainy day, this event had its best RVH showing yet! There were several staff members, as well as patients and their families from the RVH Kidney Care Clinic and Dialysis Program at the event. The fundraising goal for the day was $5,000 which was surpassed greatly with a final total of $10,370! Not only is this event used as an oppor-tunity to spread awareness about kidney disease, the funds raised are used to support research and various Kidney Foundation patient programs. Taking a break at the walk are RVH’s Kidney Care Clinic staff Leah Cronin (and her son), Sarah Allen, Kelly Kocsis, Karin Har-ris and Susan Placko.

Janice Skot, RVH President and CEO, recently attended a conference in Boston where she was able to tell RVH’s incredible story of cultural transfor-mation. Skot shared how staff at RVH truly live our values every day and are committed to our vision to Make each life better. To-gether. In attendance were business executives and thought lead-ers from around the world who were notably impressed by RVH’s commitment, hard work and success. While nervous to present to this prestigious group, Janice says she was “very, very proud to tell our story -- YOUR story”.

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RVH Royal Review November 13, 2015

Dr. Stephen Onlock, of RVH’s Emergency department, recently received the Rural Ontario Medical Program (ROMP) Medical Student Preceptor of the Year 2015 award. In his nomination, one student wrote of their rotation, “Dr. Onlock is an excellent

clinician and an enthusiastic teacher. He went out of his way to ensure I had a great learning ex-perience, helped me plan my learning strategy and gave me excellent advice for my future de-velopment.” Congratulations Dr. Onlock on this exceptional honour!

HR’s Angel hangs up her halo

Join us as RVH proudly presents:

TEDMEDLive2015 NOVEMBER 18 - 20, 2015 “Breaking Through” the status quo and celebrating

the typical, the atypical and the spaces in between as we come together to shape a healthier world. Simulcast around the world from Palm Springs, CA and live streaming in the RVH Health Library and the Physicians’ Lounge. Contact healthlibrary@rvh.on.ca for further details.

On October 30, Yvonne Parr, a dedicated member of the ‘Blue Brigade’ celebrated her last day with RVH after 16 years of helping out in Human Resources. Parr volunteered in HR every Friday and was such a valued member of the team that David Coward, Vice-president and Chief Human Resources Officer, called Yvonne his ‘Friday Angel’. So, last Halloween—in honour of her nickname—Yvonne dressed up as an Angel! This year—in her honour and to thank her for all that she has done for HR—the team surprised Yvonne by all dressing up as Angels and treating her to a pot luck lunch! The HR team says they will miss Yvonne dearly and Friday’s will

never be the same without their Angel around.

Innisdale’s Integrated Arts Class opens new exhibit with dance RVH’s Art@RVH program has partnered with Innisdale Secondary School for a multi-disciplinary art exhibit entitled “From the Ground Up.” The exhibit which features art, sculpture, music and dance is an acknowledgement of the patient journey from diagnosis through healing. To celebrate the work of Innisdale’s Integrated Arts Class of 2015, a celebration was held in the main lobby. The ceremony featured not only the unveiling of the art in the Cor-ridor Gallery, but a unique sculp-ture outside, as well as and a musical and dance perfor-mance by the students.

Above: Joanna Dunlop (Chair, Art@RVH) Janice Skot (RVH President and CEO) and Frances Thomas (Curator & Coordinator, Art@RVH) pose with the Innisdale dance team. (Left) Innisdale students and instructor stand beside their sculpture.