Wednesday, April 24, 2019 Slide 1 RPI Consultants | Learn more at www.rpic.com. Presenters: Friday, October 4, 2019 SYSTEM & DATABASE MAINTENANCE BEST PRACTICES Over time, enterprise systems and databases need to be updated and maintained to ensure optimal performance – and prevent costly downtimes. RPI Consultants offers our system and database maintenance best practices to keep your systems running effectively. John Marney & Michael Madsen
Transcript
Wednesday, April 24, 2019 Slide 1RPI Consultants | Learn more at www.rpic.com.
Presenters: Friday, October 4, 2019
SYSTEM & DATABASE MAINTENANCE BEST PRACTICES
Over time, enterprise systems and databases need to be updated and maintained to ensure optimal performance – and prevent costly downtimes. RPI Consultants offers our system and database maintenance
best practices to keep your systems running effectively.
John Marney & Michael Madsen
Wednesday, April 24, 2019 Slide 2RPI Consultants | Learn more at www.rpic.com.
+ Perceptive Experience - Friday, November 15 at 1:00pm CT
Wednesday, April 24, 2019 Slide 3RPI Consultants | Learn more at www.rpic.com.
MEET YOUR PRESENTER
John MarneyManager, Solution Delivery
+ Manager of Content and Process Automation practice at RPI
+ Software automation architect of 10 years
+ AP automation guru
Wednesday, April 24, 2019 Slide 4RPI Consultants | Learn more at www.rpic.com.
MEET YOUR PRESENTER
Michael MadsenLead Consultant
+ Brainware and Content Solution Master for 6 years
+ Specializes in Back Office and Higher Education solutions
+ The office Dungeon Master (roll for initiative!)
Wednesday, April 24, 2019 Slide 5RPI Consultants | Learn more at www.rpic.com.
AGENDA
+ Application Servers
+ Web Servers
+ Database Servers
+ Disaster Recovery
+ Questions and Additional Resources
Wednesday, April 24, 2019 Slide 6RPI Consultants | Learn more at www.rpic.com.
APPLICATION SERVERSApplication Servers host the main operation, configuration, and custom development files that make your systems run (i.e. Perceptive Content, OnBase, Brainware, Kofax TotalAgility).
Wednesday, April 24, 2019 Slide 7RPI Consultants | Learn more at www.rpic.com.
INSTALLATION
+ Verify hardware, software, and operating system compatibility
+ Install dependencies separately
+ (Usually) run installers as an administrator and locally
+ Check configuration to other business applications or network paths
+ Configure services to run under a service account
Wednesday, April 24, 2019 Slide 8RPI Consultants | Learn more at www.rpic.com.
MAINTENANCE
+ Rotate object storage for easier archival and retention management
+ Perform log and temporary file cleanup
+ Perform health checks on response times and system performance metrics
Wednesday, April 24, 2019 Slide 9RPI Consultants | Learn more at www.rpic.com.
HIGH AVAILABILITY
+ Important for user access and disaster recovery
+ Multiple active application servers managed via load balancer
+ Can be region-specific
Wednesday, April 24, 2019 Slide 10RPI Consultants | Learn more at www.rpic.com.
STORAGE AND BACKUPS
+ Verify whether you are using Direct Attached Storage (DAS), Network Attached Storage (NAS), or Storage Area Network (SAN) and the capabilities of each
+ Set up active disk space monitoring as a full disk can crash the application
+ Don’t store application data on the OS drive!+ Perform backups of object storage multiple times a day+ Don’t forget to back up configurations daily or weekly
- Kofax Transformation and TotalAgility Projects- iScripts, eForms, .ini files, etc.
Wednesday, April 24, 2019 Slide 11RPI Consultants | Learn more at www.rpic.com.
WEB SERVERSWeb Servers host your web services, HTML code and scripts, and enable web access to applications like WebNow, Perceptive Experience, OnBase Web, and Kofax TotalAgility.
Wednesday, April 24, 2019 Slide 12RPI Consultants | Learn more at www.rpic.com.
INSTALLATION
+ Verify open ports and connectivity to clients and other server components
+ Consider topology/architecture to include multiple web servers if outside access is required- Utilize reverse proxy
+ Configure SSL for additional security- You really, really, really need SSL
Wednesday, April 24, 2019 Slide 13RPI Consultants | Learn more at www.rpic.com.
MAINTENANCE
+ Review cache usage for improved performance
+ Turn down logging when not needed
+ Explore third-party tools for performance improvements for IIS
+ Review configuration of web app servers such as Tomcat for garbage cleanup and memory usage
+ Remove unnecessary server features and roles
Wednesday, April 24, 2019 Slide 14RPI Consultants | Learn more at www.rpic.com.
BACKUP AND STORAGE
+ Keep web server storage to a minimum to reduce potential performance impact
+ Maintain central storage and configuration across load balanced servers
+ Keep critical configuration backed up, and off-server when possible
Wednesday, April 24, 2019 Slide 15RPI Consultants | Learn more at www.rpic.com.
DATABASE SERVERSDatabase Servers host data management interfaces such as MSSQL for managing content and application data.
Wednesday, April 24, 2019 Slide 16RPI Consultants | Learn more at www.rpic.com.
INSTALLATION
+ SQL Server: Choose the right version! High availability and lots of users = Enterprise
+ Oracle: If supported, make sure the OS is supported
+ Specific Oracle patches should be carefully considered
+ Install on a cluster
Wednesday, April 24, 2019 Slide 17RPI Consultants | Learn more at www.rpic.com.
MAINTENANCE
+ Implement and monitor maintenance plans for reindexing, defragmentation, and statistics- Only reindex if needed!
+ Autogrow logs – truncate transaction logs after backup to avoid overgrowth
+ Oracle: Review AWR and ADDM reports and run schema statistics
+ Don’t run other applications
Wednesday, April 24, 2019 Slide 18RPI Consultants | Learn more at www.rpic.com.
BACKUP AND STORAGE
+ Daily full backups, more frequent incremental backups
+ RAID 5 or better recommended for data, index, and log files
+ Keep SQL drives away from OS drives
+ Do not use database shrinking
Wednesday, April 24, 2019 Slide 19RPI Consultants | Learn more at www.rpic.com.
DISASTER RECOVERYDisaster Recovery is a critical component to any enterprise system maintenance plan and ensures data and content will not be lost when the system experiences unexpected downtime or corruption.
Wednesday, April 24, 2019 Slide 20RPI Consultants | Learn more at www.rpic.com.
DISASTER RECOVERY
+ Use high availability server configuration across all server types
+ Maintain at least one application server and database in a separate data center
+ Perform a disaster recovery test from backup at least once a year – if you’ve never done it then it doesn’t work!
Wednesday, April 24, 2019 Slide 21RPI Consultants | Learn more at www.rpic.com.
SUMMARY, QUESTIONS, & ADDITIONAL RESOURCES
Over time, enterprise systems and databases need to be updated and maintained to ensure optimal performance – and prevent costly downtimes. RPI Consultants offers our system and database maintenance best practices to keep your systems running effectively.
Wednesday, April 24, 2019 Slide 22RPI Consultants | Learn more at www.rpic.com.
QUESTIONS & SUMMARY
Thank you for attending #Webinar Wednesday! To find future webinars and access all our previously recorded webinars, visit www.rpic.com/webinars.
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