RSA AND RCG PHOTO IDENTIFICATION

CARD

Existing arrangements

• RSA commenced 1995• RCG commenced 2000

• RTOs purchase blank certificates from OLGR at $15 each

• RTO awards certificate following successful completion of approved RSA or RCG course

• Certificates used as evidence of competency and are perpetual (no renewal process)

• Licensed venues must retain copies of certificates for each person employed to perform liquor or gaming-related duties

Reasons for PIC introduction

• 2009 ICAC investigation - ‘Operation Columba’

• April 2010 - Deloittes engaged to conduct a fraud and corruption risk assessment of RSA/RCG regime

• Lack of security, portability, reliability and durability of paper qualifications

• Inability to verify certificate content against a database of RSA and RCG qualified personnel

• Recommendations included better record-keeping and issuing photo IDs

Issues raised

Solutions• Replace paper certificates with photo card

• Create licensing records for all RSA/ RCG events and participants, ie:– RTOs;– Trainers– RSA/RCG courses– Cardholders

• Data to be held in Government Licensing Service (GLS) database

• Online lodgement of courses & student details by RTOs

• Interim certificate generated by RTO

• Student presents at Australia Post outlet for identification check and photograph

Advantages

• Durable and portable evidence of RSA/RCG competency

• One card for both competencies

• Ability to update details, such as address or add additional competencies

• Card replacement available through OLGR

For students

• Convenience of using Australia Post outlets to lodge card application

• Pay once for course and card

• Reliable, streamlined business process for recording students, courses and for issuing certificates (can be reproduced on demand)

• Ability to export student and course data

• Interim certificates produced as required – no need to bulk purchase blank certificates

For RTOs

• Extended approval periods moving from an annual to 3-yearly renewal cycle

• Increase in course demand through:a) card renewal process (requiring refresher training or retraining); andb) requirement for certificate holders to retrain to obtain photo card

• Will not be required to keep copies of paper certificates for employees

• Reduced risk of fraudulent qualifications being used by staff

• Improved compliance with regulatory requirements

For Industry

• Heightened capacity to conduct activities to monitor and evaluate industry compliance

• Automated and efficient renewal process

• Ability to introduce retraining or refresher training as part of renewal process

For OLGR

• Ability to easily introduce and add new competencies

• Central register of accredited personnel accessible by OLGR compliance staff & NSW Police (in real time) to determine validity of cards and competencies

Photo competency card

• Will be issued by OLGR (on behalf of CLAGCA) to all successful candidates of approved RSA/RCG training courses

• Will be valid for 5 years

Process overview

Current position

• Recent survey conducted to ensure correct and reliable data entered into GLS

• Final system testing underway

• Go Live date set for 22 August 2011

Challenges

• Parallel system in operation (with paper certificates)

• Phasing out paper certificates

• Credit card payments only

The Cost

• Cost of RSA competency will be $70

• RCG will cost $30 – students will need to present at Australia Post once only

• So both competencies can be obtained for $100 for five years

System Requirements

• The online system uses a web-based interface requiring:

– an Internet connection;– a compatible browser - Internet Explorer 8

and above, Netscape, Google Chrome, Firefox and Safari are all supported through both PC and Mac platforms

– a printer

Communicating the Changes• OLGR liquor + gaming magazine & e-news

• OLGR website

• Letters and factsheets for RTOs

• Information & training sessions for RTOs

• Helpdesk number & dedicated email address for support

• Flyers will be provided to RTOs to distribute to students which explains the steps they need to take to apply for the photo card.

• Liaison with other stakeholders including NSW Police, industry associations, licensed venues, recruitment agencies

Demonstration

• CTO portal for scheduling & lodging courses.

Q & A