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Welcome to Air

Ticketing andReservation Course

Duration : 02 Months

Days per Week : 05

Days Of : Saturday and Sunday


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n ro uc on o vAviation

Civil Aviation Authorities CAAs! areresponsi#le $or the oversi%ht and re%ulation o$civil aviation &ith a $ocus on air sa$ety'security' airspace policy' econo(ic re%ulation'e)ciency' sustaina#ility' consu(er protectionand respect $or the environ(ent*

A healthy' &ell+(ana%ed civil aviation sector isvital to the econo(y o$ every state and %oodaviation policy (akin% and re%ulation supportthis*

IA,A International Air ,ransport Association! isreco%ni-ed as the &orld leader in aviation dataand in$or(ation to help you understand airtransport econo(ics and set aviationstandards' (ana%e sa$ety' risk' and .uality in

an inte%rated (anner and put plans in place$or eventual incidents' accidents and


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Days / Date / 21ours Clock M T W T F S S

1 2 3 4 5 6 7

01JAN, FEB, MAR, APR, MAY, JUN,

JUL, AUG, SEP, OCT, NOV, DEC

0100/0200/0300/0400/0500/0600/0700/000/0!00/1000/1100/1200

1300/1400/1500/1600/1700/100/1!00/2000/2100/2200/2300/0000


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a(ous Airlines and

CodesPakistanInternational

Airlines

Country :3akistan

Code : 34


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a(ous Airlines and

CodesShaheen AirInternational

Country :3akistan

Code : 6


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a(ous Airlines and

CodesAir Blue

Country :3akistan

Code : 3A


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a(ous Airlines and

CodesSaudi ArabianAirlines

Country :4in%do( o$Saudi Ara#ia

Code : S7


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a(ous Airlines and

CodesQatar Airways

Country : 8atar

Code : 89


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a(ous Airlines and

CodesAir India

Country : India

Code : AI


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a(ous Airlines and

CodesAir China

Country : China

Code : CA


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a(ous Airlines and

CodesmiratesAirlines

Country : A;

Code : ;4


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a(ous Airlines and

CodesAir Arabia

Country : A;

Code :


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a(ous Airlines and

Codestihad Airways

Country : A;

Code : ;>


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a(ous Airlines and

CodesAir Canada

Country :Canada

Code : AC


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a(ous Airlines and

CodesAir #rance

Country : rance

Code : A


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a(ous Airlines and

Codes $a%an Airlines

Country : @apan

Code : @6


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a(ous Airlines and

CodesAmerican Airlines

Country : SA

Code : AA


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a(ous Airlines and

Codes&elta Airlines

Country : SA

Code : D6


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a(ous Airlines and

CodesContinental Air

Country : SA

Code : CO


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a(ous Airlines and

Codes'nited Airlines

Country : SA

Code : A


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a(ous Airlines and

Codes(irgin Atlantic

Country : SA

Code : 7S


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a(ous Airlines and

Codes*+) Royal &utch

Country : 1olland

Code : 46


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Do(estic and International li%htsAir travel can #e separated into t&o %eneral

classications: ational/Do(estic and

International li%hts*

li%hts $ro( one point to another &ithin the

sa(e country are called do(estic Bi%hts*

li%hts $ro( a point in one country to a point

&ithin a diferent country are kno&n as

international Bi%hts*


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Maor 7isa ,ypes7isit 7isa

;(ploy(ent 7isaStudy 7isa

a(ily @oinin% 7isa

3er(anent 9esidence 7isa / 3er(itI((i%rant 7isa


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9e.uired Docu(ents Su((ary(isit (isa9eturn ,icket / 7isa 7alidity / ;nou%h unds / 3assport 7alidity

m%loyment (isaOne Way ,icket / 3rotector / Medical / 3olice Clearance / 3assport

7alidity

Study (isaOne Way ,icket / 7alid 7isa / Startin% Date o$ Classes / 3assport7alidity

#amily $oining (isaOne Way ,icket / 7isa Startin% ;ndin% Date / 3assport 7alidity

Permanent Residence (isa . PermitOne Way ,icket / 7isa 3er(it 7alidity / 3assport 7alidity

Immigrant (isaOne Way ,icket / 7isa Startin% ;ndin% Date / 3assport 7alidity


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In#ound and Out#ound

@ourney

Inbound @ourney re$ers to inco(in% ,ravel

Outbound @ourney re$ers to outgoing Travel*


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Departure/,ransit/Arrival

Departure : ,he phase o$ Bi%ht in &hichan Aircra$t %oes $ro( the %round to the air

Transit : A passen%er at an airport &ho isthere to chan%e Bi%hts and there$ore doesnot have to %o throu%h custo(s ori((i%ration*

Arrival : ,he ti(e &hen so(eone orso(ethin% arrives at a place $ro(so(e&here else*


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3assports and 7isas


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3assports and 7isas


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Continents o$ the World


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IA,A ,ra)c Con$erence Area E'2'F


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IA,A ,ra)c Con$erence

Area E

orth A(erica

South A(erica


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IA,A ,ra)c Con$erence Area E

'nited States o" America

Washin%ton IAD e& >ork @4

1ouston IA1 ?oston ?OS

Atlanta A,6 e&ark ;W9

Chica%o O9D Dallas DW

Denver D; Seattle S;A

,ulsa ,6


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Canada

Otta&a >OW ,oronto >,O

Montreal >M8 1ali$aG >1H

Cal%ary >>C ;d(onton >;<

Winnipe% >W< 7ancouver>79


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South America

Ar%entine ?uenos Aires ?;

?ra-il Sao 3aulo SAO

Chile Santia%o SC6

3ara%uay Asuncion AS ru%uay Montevideo M7D


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3assport and 7isa


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IA,A ,ra)c Con$erence Area 2

uro%e.)iddle ast.!ul" andA"rica

Austria 7ienna 7I;

?el%iu( ?russels ?9?osnia+1er-e%ovina Saraevo S@@

?ul%aria Soa SO

Croatia Ha%re# HA<

C-ech 9epu#lic 3ra%ue 39<

Cyprus icosia ;C

Den(ark Copenha%en C31

inland 1elsinki 1;6


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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and A"ricarance 3aris CD<

ice C;


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3assports and 7isas


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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and

A"rica3ortu%al 6is#on 6IS9o(ania ?ucharest O,3

9ussia Mosco& DM;

Spain Madrid MAD

?arcelona ?CS&eden Stockhol(A9

S&it-erland ?ern HD@

Hurich H91


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3assport and 7isa


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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and

A"rica?ahrain ?ahrain ?A1

;%ypt Cairo CAI

Iran ,ehran I4A

Mashhad M1D

Israel ,el Aviv ,67

Ira. ?a%hdad ?

O(an Muscat MC,

8atar Doha DO1


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3assport and 7isa


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3assport and 7isa


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IA,A ,ra)c Con$erence Area 2uro%e.)iddle ast.!ul" and A"ricaSaudi Ara#ia9iyadh91

@eddah @;D

Da((a( DMM

Medina M;D

,ai$,I

Syrian Ara# 9epu#lic Da(ascus DAM

Sudan 4hartou( 49,

A; A#u Dha#iA1

Du#ai D?9asal 4he(a 94,

Sharah S1@

>e(en SanaJa SA1


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3assports and 7isas


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3assport and 7isa


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IA,A ,ra)c Con$erence Area FAsia and Australia

Pakistan IslamabadISB

*arachi */I

+ahore+/

Peshawar PW

)ultan)'0

Quetta'T

A"ghanistan *abul *B+

China Bei1ingB$S

ShanghaiP(!

CantonCA2

/ong *ong/*!


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India 2ew &elhi &+

)umbai B,)

Chennai )AA

Bangalore B+R

Calcutta CC'

Bangladesh &haka &AC

2e%al *atmandu *T)

Sri +anka Colombo C)B

)alaysia *uala +am%ur *'+

Singa%oreSinga%ore SI2

Thailand BangkokB**

(ietnam /ochi min City S!2


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3assport and 7isa


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$a%an Tokyo 2RT

,saka *I0

#ukuoka#'*

Phili%%ines )anila )2+

Taiwan Tai%ei TP

South *orea Seoul IC2

2orth *orea Pyongyang #2$

)aldives )ale )+

Brunei Bandar Seri Begawan BW2

Cambodia Phnom Penh P2/


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Australia Canberra CBR

Sydney S3&

)elbourne )+

Adelaide A&+

Perth PR

2ew 4ealand Wellington W+!

Auckland A*+


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3assen%er Aircra$t Ca#ins

CockpitStaf ;ntry Only!

irst Class Ca#in ?usiness Class Ca#in ;cono(y Class

Ca#in


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3assen%er Aircra$t Seat Map

Windo& SeatAisle Seat

Middle Seat;(er%ency ;Git Seat


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Online and Interline

Sectors Air Travel between Origin and Final

Destination through SAME Airline is called

Online Journey

Air travel in &hich the sa(e ticket coversdiferent le%s o$ the ourney Bo&n #y diferentairlines kno&n as Interline/OKine Sector*


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;Gpectant Mothers

'% to and including the 67th week ' ;Gpectant (others can travel &ithout a (edical certicate* It is reco((ended that even be" ore

67 weeks'you should carry a doctorJs certicate / (aternity card to

avoid possi#le discussion at check+in desks*

ro( the beginning o" the 68th week u% to the end o" the 96nd week :$or sin%le/co(plicated $ree pre%nancy' you &ill need a (edical

certicate $ro( a .ualied doctor

ro( the beginning o" the 99rd week u% to the end o" the 9:th week :$or sin%le/co(plication $ree pre%nancy' you &ill re.uire (edical

clearance $ro( Airlines throu%h (edi$ alon% &ith (edical certicat


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nacco(panied Minors

In airline policy an unacco(panied (inor is an airline

%assenger aged between : and ;6 years old whotravels without an accom%anying adult


70/84

Availa#ility o$ SeatsE 89 L0= @= C= D= I= 2 >N ? /3;W DO1 2 0F55

=>==

1 4L M5 62 7E SE N ? 1 4L M5 62 7E SE ;:@;

I= F >= ?= 1= 4= M= 6= 7= S= = 8=


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,ransit and Stopover

,ransit : I$ the connectin% ti(e is less than2 hours

Stopover : Occurs &hen a passen%er arrivesat an inter(ediate point and is

scheduled to depart later than 2

hours a$ter arrival in local ti(e!*


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Stopover $or the purpose o$ connectivity

,er( o$ S,3C used $or the passen%er havin% lon% transit $or more than=7/rs and less than 6/rs as a transit to %et #oarded to their on&ard

connectin% Bi%ht* ,his stay should not #e eGceeded $ro( 21rs else a

transit visa &ould #e re.uired $or the passen%er even not leavin% transit

area o$ that airport*

S,3C can #e availed #y prior #ookin% $ro( concerned airline on char%es i$

not included in #asic $are* Most o$ airlines issue a S,3C voucher $orpassen%er convenience as a pre+#ookin% $or hotel*

An a%ent should check $are notes #e$ore issuin% an e+ticket that S,3C &ill

#e provided or not to in$or( their passen%ers &ell in ti(e to avoid any

discrepancy at the airport*

89 L0= @= C= D= I= 6 >= ?= /3;W DO1 2 0E0 =::= ;0/FF21= 4= M6 = ?= /DO1 2 37< 2 =;=:@; E50E;0/W FE:0 1= 4= M6


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,IM A 1ard Copy ?ook!

,IM ,ravel In$or(ation Manual! is the &orldJsleadin% source o$ 3assport' 7isa and 1ealthdocu(entation re%ulations $or passen%ers*

Airlines and ,ravel A%ents use ,IM to provide adviceon #order re.uire(ents to passen%ers at the ti(e o$#ookin%' and airlines use it at the ti(e o$ #oardin%to ensure passen%ers have su)cient traveldocu(ents $or their destination and any transitpoints* I$ your passen%ers do not have su)cienttravel docu(ents the airline &ill not carry the(


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,i(atic A Data#ase!

Timatic is the data#ase containin% cross #order

passen%er docu(entation re.uire(ents* It is used

#y airlines to deter(ine &hether a passen%er can

#e carried' as &ell as #y airlines and travel a%ents

to provide this in$or(ation to travelers at the ti(e

o$ #ookin%* ,his is critical $or airlines due to nes

levied #y i((i%ration authorities every ti(e a

passen%er is carried &ho does not have the correct

travel docu(entation*


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Ca#ins and Classes &ith are

Cabins and Classes

#irst Class #

Business Class Sub ClassesD $ . A . C . &conomy Class Sub ClassesD 3.B.+.).Q.*./.(.S.'.W.0.2

RB&s are diEerent in diEerent CarriersD

F RB& Reservation Booking &esignatorD


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Availa#ility &ise displayE 89 L0= @= C= D= I= 2 >N ? /3;W DO1 2 0F55

=>==

1 4L M5 62 7E SE N ? 1 4L M5 62 7E SE ;:@;

I= F >= ?= 1= 4= M= 6= 7= S= = 8=


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are ,ypes2ormal #ares

or(al ares are those $ares &hich are pu#lished #y the respectiveAirlines throu%h


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7alidity

6 A9; ?ASIS ,W 349 RT ? 3; DA,;S/DA>S A3 MI MA 9 @OW34 202F0 @ + + + + + 9C;;OW34 EFNF0 C + + + + + 9

@9,34 FE200 @ + + + + E2M 9D;;OW34 E52E00 D + + + + 9C;;LM34 2L20 C + + + + LM 9D;;LM34 2F000 D + + LM 9I3;;2M34 2E0L00 I A05A39 ?F0A39 + 2M 9

>6OW34 E0050 > S2E@A E@ + + + 9?6OW34 N0=0 ? S2E@A E@ + + + 9

>69,34 E55000 > S2E@A E@ + + E2M 916OW34 EN00 1 S2E@A E@ + + + 946OW34 L5L0 4 S2E@A E@ + + + 9?69,34 E2FN20 ? S2E@A E@ + + E2M 9M6OW34 5F20 M S2E@A E@ + + + 9169,34 EE050 1 S2E@A E@ + + E2M 9469,34 ==FE0 4 S2E@A E@ + + E2M 9

66;;OW34 EN0 6 S2E@A E@ + + + 976;;OW34 5FL0 7 S2E@A E@ + + + 9M69,34 NNE0 M S2E@A E@ + + E2M 9

S6;;OW34 F550 S S2E@A E@ + + 966;;LM34 25N0 6 S2E@A E@ + + LM 976;;LM34 L=N0 7 S2E@A E@ + LM 9S+)P* >?=== S @ S2E@A E@ ) 9


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Date Chan%e $ee and 3enalties


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Date Chan%e $ee and 3enalties CAC;66A,IOS

?;O9; D;3A9,9;

C1A9


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Denied ?oardin% D?!Over#ookin% and Oversellin% is a co((onpractice o$ Airline Industry to assure (aGi(u(sales and to utili-e e(pty seats re(ains at theend #ecause o$ o+Sho& and OKoaded3assen%ers* ?ut so(e ti(es over#ookin%causes critical situation o$ denyin% passen%ersto #oard ust #ecause o$ 2, )ore S%ace inthe Aircra$t*

,his situation is called Denied ?oardin% and theafected passen%ers are called Denied ?oarded

3assen%ers*


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3honetic Alpha#etsA A+P/A 2 2,()BR

? ?9A7O O OSCA9

C C1A96I; 3 3;,;9/3A3A

D D;6,A 8 8;?;C

; ;C1O 9 9OM;O O,9O, S SI;99A

<

6 6IMA > >A4>

M MIC H H6O


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Method to 9ead 39

+ + + + + +> A / T B 2

> A+P/A /,T+ TA2!, BRA(, 2,()BR


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3assen%er a(e 9ecord 39!

93/3;W890E0E/3;W890E0E S/ EFMA>20E/IA

9M 9;,9;SS P

N A E5+2F0F2E==/;,89/349E500/0FA39E/3;W890E0E/2N0E5NF/S2

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