RT-CCP1000 Converged Communications Platform Introduction · 2007. 6. 13. · not enough in...

STEPHEN TECHNOLOGIES CO., LIMITED

RT-CCP1000

Converged Communications Platform

Introduction

RT-CCP1000 Converged Communication Platform

Stephen Technologies Co., Limited 1

Content

1.Brief introduce of CCP1000...........................................................................................................2

1.1 Demands of Market.............................................................................................................2 1.2 CCP1000 capacity...............................................................................................................2 1.3 Characters of CCP1000:......................................................................................................2 1.4 Service of CCP1000............................................................................................................3 1.5 Opening CTI development interface ...................................................................................3 1.6 Easy installation and management ......................................................................................3 1.7 Easy expand and upgrading ................................................................................................4

2. Specification.................................................................................................................................4

3.CCP1000 Interface.......................................................................................................................6

3.1Appearance of CCP1000......................................................................................................6 3.2Interface ...............................................................................................................................7

4 CCP1000 Structure ....................................................................................................................10

4.1Hardware structure .............................................................................................................10 4.2 Software Structure.............................................................................................................12

5 CCP1000 Functions....................................................................................................................14

5.1 CCP1000 Basic functions .................................................................................................14 5.2 CCP1000 Value-Add Service ............................................................................................14 4.3 CCP1000 Date Communications Service .........................................................................15 4.4 CCP1000 complementary Service ....................................................................................15

6 Networking way and Application Examples............................................................................16

6.1 CCP1000 Way of Networking...........................................................................................16 6.2 CCP1000 Application Examples.......................................................................................18

6.2.1 CCP1000 Example1 ...............................................................................................18 6.2.2 CCP1000 Example2 ...............................................................................................20 6.2.3 CCP1000 Example3 ...............................................................................................22



1.Brief introduce of CCP1000

1.1 Demands of Market

CCP1000 can offer an integrated communication platform, includes internal PBX system, internal email system; call center; CRM etc.

CCP1000 build an integrated communication system, It will integrate full sets of voice, data and Internet services and abundant service applications in a system, comply different client’s demands, implement enterprise communications in diversified ways anytime and anywhere at lower charges, simplify system installation management and widen service applications. It is opened; reliable and easy expanded and upgraded

As a result, it may meet your current communication requirements and also plan your future development.

1.2 CCP1000 capacity

CCP1000 includes two 19’-inch frames;

One is BPC（Business Process Chassis）, is main process shelf of CCP1000 (includes

IP-PBX service; Value-Add service; Trans fire-wall; Maintenance etc.）；

One is CCP1000EAC（Expand Access Chassis），can offer more analogue lines/trunks if

not enough in BPC，two shelves connect by HDLC

The capacity of One CCP1000 includes 1 BPC and 10 EAC:

Analogue trunk (FXO) 88

Analogue line (FXS) 552

E1 4

VOIP channel 96

1.3 Characters of CCP1000:

CCP1000 offer full interface/signaling and IP telephone switch system

Full IP-PBX functions Extension Call, Caller Line Identification (CLID), direct dialing-in, call transfer, outgoing-call restriction, do-not-disturb, call waiting, conference call, abbreviated dialing and other functions.

Multiple signaling

interfaces

SS7 signaling, ISDN-PRI, R2 signaling, V5.x, analog loop startup, H.323, SIP, H.248 and MGCP, to implement optional conversion among different signaling and different protocols, as well as



support full connection between traditional voice and IP voice network.

VoIP Support up to 96 VoIP channels, to implement conversion and interconnection between traditional circuit voice and IP voice.

IP trunk Supporting IP trunk, to connect with the external IP voice network or form a uniform system through wide area IP network, and thus implementing remote seamless communication and reducing enterprise’s communication cost.

IP extension Support the IP phone terminal based on H.323 and SIP, to transmit voice and data on a network, further facilitate transition, adding and change of phone, and make construction and management of enterprise network simpler.

Analog extension Supporting up to 552 analog extension interfaces, with CLID functions; being able to connect analog phone/fax machine/modem; for the upgraded users, the former traditional telephone network can be used, while for the newly-constructed users, some analog extensions can be used, and thus satisfying users’ requirements better, protection users’ formal investment and reducing network construction cost.

1.4 Service of CCP1000

1.4.1 CCP1000 support many applications

CCP1000 conformity many have used in the enterprise for Manufacture;, Business service; management service application system, fully has manifested its integrated and the syncretic characteristic, it looks like a server, may load the new service application software if necessary, such as enterprise web site, the work flows the system, the customer relations management (CRM) system and so on.

1.5 Opening CTI development interface

Provides the opening the CTI development interface, may voluntarily develop each kind of CTI application (for example call center) or and the popular CRM application software by yourself.

1.6 Easy installation and management

Easy installation, running when power on.

Built-in Web synthesis management system, manage system by the standard IE to

execute daily management operation. It is very easy that remote manage system by

WAN.



1.7 Easy expand and upgrading

Modularize structure; it can be expanded any time on demand of business and user lines

changes.

Support upgrading on line.

2. Specification

System components

RT-CCP1000BPC – Service processing shelf 1

RT-CCP1000EAC – Extension access shelf 0 – 10

Trunk interface

E1 digital trunk 1 – 4

Analog trunk (FXO) 1 – 48

IP trunk 1 – 255

Telephone terminal

Analog telephone terminal 1 – 552

Signaling interface

PSTN signaling SS7; ISDN-PRI, R2 signaling, V5.x and analog loop

startup.

H.323 H.323V4, H.225V4, H.245V7

SIP RFC3261, RFC2327, RFC3264, RFC3262, RFC3581,

RFC3515

H.248 RFC3015

MGCP RFC2705, RFC3435

VoIP

VoIP channel 1 – 96

Voice encoding G.711 A-Law/u_Law, G.723.1, G.729 A/B, G.726,

G.728

echo suppression G.165/G.168-2000 echo cancellation

QoS support TOS, jitter buffer, VAD, CNG and DiffServ

DTMF relay RFC2833

Fax T.30, T.38

Maximum subscriber quantity of concurrent

penetration

100



Call processing capability

BHCC 120,000/hour

Networking capability

Networking branch point 2 – 64

Communication value-added application

Automatic duty device Built-in

Voice mail Built-in

Uniform messages Voice/e-mail/fax

Conference call Up to 64 parties

ACD Built-in

Presence&IM Built-in

Whether support CTI development interface Yes

Data communication function and service

Agent server/NAT/firewall Built-in

Whether support PPPoE Yes

Embedded LAN switch 8 10/100MBaseT ports, supporting cascading

DNS service Built-in

E-mail service POP3/SMTP

Web service Built-in

FTP service Built-in

File and printing services Built-in

Service application

Whether support integrated service applications Yes

Product specifications

Dimensions of the service processing shelf Standard 19-inch, 3U high

430mm × 442mm × 132mm (W × D × H)

Dimensions of the extension access shelf Standard 19-inch, 1.5U high

430mm × 442mm × 66mm (W × D × H)

Height of the service processing shelf 15kg

Height of the extension access shelf 4kg

Working power supply of the service processing shelf 220V, 180W

Working power supply of the extension access shelf 220V, 100W

Working temperature -10°C ~ 60°C

Working humidity 5% ~ 95% (non-condensing)



3.CCP1000 Interface

3.1Appearance of CCP1000

3.1.1 CCP1000 BPC

Front:

Back:

Figure 1: CCP1000 BPC interface of back



3.1.2 CCP1000 EAC

Front:

Back:

Figure 2: CCP1000 EAC interface of back

3.2Interface

3.2.1 E1 interface

CCP1000 adopt standard RJ48 120 ohm, the line diagram is as the below:



1 82 3 4 5 6 7

RJ48

RJ-48C connectors

1，2 is a wring line, PSTN Device receive

4，5 is a wring line, Device receive PSTN

（2）Analogue FXO and FXS

1 82 3 4 5 6 7

RJ45

One RJ45 includes 2 analogue lines, only uses 2，3，6，7 lines

2，3 is a wring line，a analogue line

6，7 is a wring line, a analogue line

（3）LAN interface

It is standard RJ45, the line diagram is as the below:

1 82 3 4 5 6 7

RJ45

RJ-45 definition

1，2 – a wring line

1———— TxD+

2———— TxD-

3，6 – a wring line

3———— RxD+

6———— RxD-

Notice: Please make use of standard RJ45 Ethernet line.



（4）Expand interface

This is communication interface between CCP1000 BPC and CCP1000 EAC

1 82 3 4 5 6 7

RJ45

1，2 PBX PCM BUS; Synchronic Signal

1-----8K+, 2-----8K-

3，6 PBX PCM BUS; Clock Signal

3-----8M-, 6-----8M+

4，5 PBX PCM BUS; Highway data send signal

4-----TXD-, 5-----TXD+

7，8 PBX PCM BUS; Highway data receive signal

7-----RXD-, 8---RXD+

（5）COM1 port in PBX

COM1 is PBX maintenance port in the CCP1000 BPC

1 82 3 4 5 6 7

RJ45

It makes use of 2; 3; 5 lines of RJ45

2 ————PBX RS232 receive line

3 ————PBX RS232 send line

5 ————PBX RS232 ground line



4 CCP1000 Structure

4.1Hardware structure

CCP1000 hardware includes 4 modules:

1 IP-PBX module

2 LAN Switch module

3 Server module

4 Expand Access Chassis (EAC)

4.1.1 IP-PBX module

The IP-PBX hardware module realizes the IP-PBX service platform, it contains has the analogue line, analogue trunk, digital trunk, VoIP, EAC 5 parts (expands by HW signal).

Analogue Line Interface

One BPC configure with 8 FXO; 32 FXS

Digital Trunk Interface

One BPC configure with 4 E1s, signaling can be as PRI; SS7 or others, when configure PRI, the16th time slot of E1 is HDLC link(PRA link), others are voice slot configured any 1-4 slot with NMS; when configure SS7, support 4 links maximum(each E1 can be configured 1 signaling link, others are voice)

EAC Interface When FSX is not enough, expanded 1-5 EAC by EAC interface, EAC connected BPC by HW, configure 52 FXS; 8 FXO in each EAC

VOIP One BPC configure 24 VOIP channels, support H.323; SIP, expanded 96 VOIP channels by adding VOPP broad. The Characters of VOIP is:

Voice Activities Detect (VAD) Comfortable Noise of Background (CNG) Top-priority of Speech (TOS) FAX T.38; T.30

Speech code: G.711 A-Law/u-Law(64Kb/s)

G.723.1(5.3K/6.3Kb/s)

G.729 A/B(8Kb/s)

G.726(32Kb/s)

G.728(16Kb/s)



Echo cancellation: G.165/G.168-2000

Comfortable Noise:

Silence Detect and Restrain

Time Delay/Package miss compensating

DTMF relay：DTMF relay,RFC2833

Full protocol; many interface for CCP1000 that has capability networking flexible, to

implement many applications. CCP1000 take as not only IP-PBX but also trunk gateway(TG),

meanwhile as integrative gateway also.

CCP1000 support complete H.323 and SIP，connect to any IP device that support

H.323 or SIP，includes IAD、IP phone and soft phone。

In order to meet the increment service need which the enterprise grows day by day, IP-PBX has the opening the programmable interface, its DTMF, signaling and VOIP may be controlled by this programmable interface using application level, so as to carry on many services. At present IP-PBX provides opened interface for from CT-CONNECT, through LAN SWITCH and SERVER module interconnection. Therefore, the SERVER module may carry on the control to IP-PBX, to realize enterprise’s needs of service flow, like the Call Center service, dial out service etc.

4.1.2 LAN Switch Module

LAN the SWITCH module is ‘the bridge’ to connect the server module and the IP-PBX module, also is the connection center which the enterprise interior network exchanges, it may cascade other any kind of HUB or LAN switch if 14 switch port are insufficient

4.1.3 Server Module

The Server module built-in a server, the configuration is: Processor P4 1.8G; memory 512M, hard disk 40G. This module is for CCP1000 system necessary software running, for example: value-add service, Public/ Private GK, Trans Server/ Client, SNMP Server, Web Server, Mail Server, FTP Server and so on.

4.1.4 Expand Access Chassis (EAC)

The CCP1000 EAC, connect to the CCP1000 BPC by the HW EXP ports, each EAC has 52 analogue lines, 8 analogue trunks. If needed more analogue lines/trunks, may make use of EAC to expand the capacity of CCP1000,

The CCP1000 EAC specification is:

FXS：1-52

FXO：1-8



4.2 Software Structure

CCP1000 software has the below modules:

1 PBX Service Module 6 MAIL Server

2 Value-Add Service Module 7 Web Server Mail Server

3 Public/Private GK 8 FTP Server

4 Trans Server/ Client 9 Print Server

5 SNMP Server

4.2.1 PBX Service Module:

The PBX service module mainly realizes the IP-PBX service, it contains has the analogue line; analogue trunk, digital trunk and VOIP access.

4.2.2 Value-Added Service Module:

The value-add service module main provide value-add application based on advanced application software, including: auto-attendance, IVR, voice mail, fax, dial-out, conference, ACD and so on, the user may change their call flow according to the demand formulation flow,

4.2.3 Public/Private GK

Private GK mainly manage H.323 terminal of CCP1000, including IP phone, soft-phone, IAD, GW, video-phone and so on. These terminals are in the same LAN with CCP1000 perhaps, also in the different LAN (remote private LAN or internet), if is latter, then should register to private GK by Trans system, After register successful, private GK will inform IP address and phone number to the IP module of CCP1000 by PPH protocol, so as to call PBX if need these data.

When H.323 terminal in the private LAN call other terminals (no matter H.323 terminal or SIP terminal or analogue terminal),



ARQ ACF Call is on Private GK Terminal Step 1: sends ARQ to private GK, Step 2: if request permission, private GK will return to ACF, including the address of H.323

adapter in PBX. Step 3: call carries on between H.323 Adapter and H.323 calling terminal During the call, H.323 terminal does not know the type of called party. The address of H.323

Adapter is configured in the file of private GK, meanwhile, H.323 adapter is configured to register virtual GW in private GK.

4.2.4 Trans Client/Sever

Trans Client/Sever responsible for terminal in private LAN register trans to internet or register to a local LAN from remote private LAN, in order to removes NAT, FW influence to VoIP.

4.2.5 SNMP Server

SNMP Server (SNMP protocol management), and SNMP Agent in PBX module, responsible for technical parameter, data read and monitoring

4.2.6 MAIL Server

Provide powerful E-Mail service, to build enterprise own mail server

4.2.7 Web Server

Build a Web Site of enterprise.

4.2.8 FTP Server

Build a FTP server of enterprise

4.2.9 Printer Server

A printer server for enterprise.



5 CCP1000 Functions

5.1 CCP1000 Basic functions

Telephone Function Network Service Extension dial each other Internet Service Dial out WWW Service Caller ID FTP Service SS7 E-MAIL Service PRI DNS Service Analog Trunk DHCP Service File and Printer Service 14 ports of 10M/100M LAN Switch

Value-Add Service Matrix Switch Two numbers for one set IVR Voice Mail Conference Outgoing Call Barrage Abbreviated Dialing Morning Call Don’t Disturb Service Call forwarding unconditional Call Forwarding on Busy Call forward No Answer Transfer Call Call Interception Fax Chose out trunk by manual

5.2 CCP1000 Value-Add Service

CCP1000 provide many value-add application service by a complete, the advanced software system, so as to service enterprise on information flow, cooperation better, enhances the productivity.

Auto Attendance providing response of voice rapidly, transfer calls to the extension,

do not need operator.

IVR Service Customize voice flow; special for automatic voice query service. Voice Mail Listen voice message, avoid important voice message missing.

FAX Send/Receive fax on the PC by the function. Dial Out Used as sale, investigation and customer feedback

ACD Automatic Call Distribution Phone

Management Base on GUI of windows, it enables users to control and mange phone calls, watch phone set status; instant communication and enterprise telephone directory



4.3 CCP1000 Date Communications Service

Internet Access Build-in server function, supports PPPoE for Internet access in LAN or ADSL mode; build-in Network Address Translation (NAT) to access the Internet; build-in firewall function to ensures security of the enterprise network

LAN switch 8 ports of 10/100M Base-T, supporting cascading.

DNS service Build-in DNS function for network management.

E-mail service Serve for enterprise own E-mail server.

Web service Serve for enterprise website.

FTP service Serve for enterprise own FTP server of the enterprise.

File and printing

services

Serve for file server or printer server to provide file/print services.

4.4 CCP1000 complementary Service

1 Abbreviated Dialing 2 Hot line 3 Outgoing Call Barrage 4 Don’t Disturb Service 5 Alarm-Call Service 6 Call Forwarding Unconditional 7 Call Forwarding on No Answer 8 Call Forwarding on Busy 9 Conference Service 10 Call interception 11 Call Transfer



6 Networking way and Application Examples

6.1 CCP1000 Way of Networking

CCP1000 has a flexible networking capability

Figure 6.1 Support the access of IP telephone terminal and IAD based on H.323 and SIP, to

implement remote user and remote office.

Figurate 6.2 Many RT-CCP1000s on sites can be interconnected by WAN, as a uniform network

for remote communications.



Figurate 6.3 Serve for branch of a large enterprise, connect to the central PBX of the enterprise,

as a large enterprise voice/data communications system.

Figurate 6.4 Serve for Signaling GW; Trunk GW and Media GW at NGN;



6.2 CCP1000 Application Examples

6.2.1 CCP1000 Example1

Description of Demand There is a medium/small-sized enterprise without branch, having a telephone system

constructed through traditional FBX and an Ethernet LAN, which are independent to each other. The LAN accesses the Internet through an agent server in Ethernet or ADSL mode. The voice communication of this enterprise is implemented by the telephone system; the daily work of employees requires computer usage as well as multiple LAN and Internet services (such as file sharing, network printing, webpage browsing and e-mail sending and receiving), which are provided by the LAN; for enterprise operation management, there is no related service system (such as work flow, ERP and CRM).

Along with the development of the modern society and the enterprise, the enterprise has a higher requirement for the communication system. It requires this kind of communication system: Being more efficient and real-time; supporting multimedia and mobile communication; being simpler in maintenance and management; being capable of integrating communication functions and enterprise business flow. So, based on the basic voice and data communication function, the enterprise communication system should have these functions: Mobile business operation, uniform messages, conference call, instant communication and high-level data service applications (such as constructing own website and e-mail server); multiple CPI applications integrating communication functions and enterprise business flow; simpler system maintenance and management (such as telephone transit and adding). But the current communication system can not satisfy these requirements. So, it is required to alter the existing communication system, and construct a new communication system based on the existing one, to satisfy the current communication requirements and cater for the future development.

Example1 Analysis

This is a typical example of altering the traditional enterprise communication system and constructing a new type of communication system which integrated multiple voice and data application services. The new system adopts IP voice communication and supports traditional voice communication, to implement voice and data on one network. It integrates full set of voice, data and Internet services and abundant service applications of combines communication functions and enterprise business flow. As a result, the enterprise can obtain more and better functions and services, reduce difficulty and cost of system management and maintenance, and satisfy current communication requirements at present and cater for future development. In the alteration, it is required to sufficiently utilize the existing sources to reduce the alteration cost.



The former system of the enterprise is shown below.

Traditional PBX Agent server LAN switch

Fax machineEmployee’s desktop

(analog phone set + PC)Employee’s desktop



(analog phone set + PC) The new system of the enterprise is shown below.

Use a RT-CCP1000 to replace the traditional PBX and agent server of the former system,

providing telephone system functions and Internet access.

Employees can use the IP phone sets connected through the Ethernet or the IP soft phone

set based on PC, instead of the former analog phone set. The phone sets can be transited or

added simply.

The former telephone network can be connected to the RT-CCP1000 directly and used

continuously, and thus the former resources are utilized sufficiently and investment is

reduced.

The RT-CCP1000 provides not only complete IP-PBX functions but also communication

value-added services, involving voice mail, fax service, uniform messages, conference call,

and instant communication. As a result, the enterprise is made into a powerful multimedia

contact center and its higher requirements for the communication functions are satisfied.

The RT-CCP1000 not only provides such basic LAN and Internet services as file sharing,

network printing, webpage browsing, and e-mail receiving and sending, but also provides



high-level data service applications, involving constructing own website and e-mail server

of the enterprise.

A single RT-CCP1000 integrates all the functions and services of the enterprise voice and

data communication systems, for the purpose of uniform management and decreased

system maintenance cost. If all the analog phone sets are replaced by IP phone sets, voice

and data can be transmitted on one network completely, and thus the communication

network maintenance will be simpler and cheaper.

The RT-CCP1000 can provide multiple service application systems (such as CRM) for the

integration of communication functions and enterprise business flow. The user can select

the corresponding function based on the current requirements, and other functions can be

added as required, in the future.

The RT-CCP1000 supports large-capacity analog extensions with integrated perfect

functions and services of data communication system. In the enterprises (such as the factory)

having a lot of employees and low-level computer application, most employees just need

simple analog telephone for voice communication and a few employees need high-level

communication and computer applications, so the system based on RT-CCP1000 can used

well.

The powerful networking capability of the RT-CCP1000 can satisfy enterprise’s

requirements for the communication system of the future development and branch setup.


Description of Demand There is an enterprise, headquartered in city A, a branch in city B, an representative office in

city C, and an after-sales service office with 3 ~ 5 staff in city D. The headquarters in city A consists of the office and warehouse at different locations. To construct a uniform enterprise communication system among all the branches, the following requirements should be satisfied.

The call from the intra-enterprise extension is free-of-charge.

The office in city A, B and C are accessed into the local PSTN. Because the branch in city

D is only a small after-sales service point, it is not connected into the local PSTN; instead,

it is only equipped with intra-enterprise extensions.

The warehouse in city A is equipped with intra-enterprise extensions only.

The internal extension in any place can make the local call of city A, B or C through the

internal communication system, instead of in the PSTN toll call mode.

The incoming calls from city A, B or C into the enterprise will hear the same voice prompt

from auto-attendance, and then be transferred to the required destination based on



customer’s selection (for example, transferring customer’s call from city A to the personnel

of the son-company in city B).

The incoming calls from city A, B or C into the enterprise can leave a message to any

person of the enterprise, and the related person can hear the message on any extension in

any place.

The presence service and instance communication of all the employees of the enterprise can

be implemented.

It provides a uniform enterprise address list service.

The system supports remote operation and maintenance.

Example2 Analysis

This is a typical example of interconnecting multiple branch points through the wide area IP network to form a uniform communication system. This kind of communication system can help the enterprise to enhance the communication efficiency and reduce the communication cost. As a result, the enterprise can enhance the production efficiency, reduce operation cost and increase own advantages.

Example2 Solution

Construct a RT-CCP1000 in city A, B and C respectively, and perform networking through the IP trunk to set up a uniform communication system. Directly employ IP telephone terminal as the internal extension in city D service point. Because the city A warehouse has a lot of employees and low-level computer applications, analog phone sets can be employed as internal extension through IAD. The city A headquarter office is accessed into the Internet through router in dedicated line mode, with fixed public network IP address. The branches in city B, C and D and the warehouse in city A is accessed into the Internet in ADSL mode, without fixed public network IP address. The internal network of each branch accesses the Internet through firewall/NAT.

The system components are shown below.



Agent server/Warehouse in Beijing

Penetration tunnel

Penetration tunnel Penetration tunnel

Agent server/

Agent server/Agent server/

Headquarter office in Beijing

Dedicated line Service point

in Wuhan

Son-company in Shanghai

Office in Guangzhou

Analog phone

Multiple RT-CCP1000s in different locations perform networking through the Internet, with

the help of IP trunk, to form a uniform communication network.

It supports the access of IP telephone terminal and IAD based on H.323 and SIP, to

implement remote user and remote office.

The RT-CCP1000 supports IP voice penetration at private network/firewall. The

RT-CCP1000 inside the private network/firewall can perform networking normally.

The RT-CCP1000 supports such voice quality guarantee technologies as TOS, jitter buffer,

VAD, CNG and DiffServ, to ensure the quality of IP voice conversation.

The communication value-add applications of the RT-CCP1000 can be implemented

normally in the networking environment.


Description of Demand An enterprise wants to construct a multimedia contact center, with the following requirements:

Automatic Voice Response (IVR)

Automatic Call Distribution (ACD)



Voice and Data Transmition Synchronies

FAX

Monitoring, 3-parties conference, forced insertion, forced release, transfer and recording

E-mail service

Text chart, webpage navigation browsing, and Web call-back

Dial out

IP remote agent

Requirement analysis

This is a typical example to build a multi-media call center.

Example3 Analysis

To make use the RT-CCP1000 as the base of the multimedia call center, call & resource processing platform. And then develop the application system of the call center, based on the CTI development interface of the RT-CCP1000.

The system configuration is shown below.

The RT-CCP1000 is a highly-integrated communication platform with trunk access,

extension interface, ACD, voice, fax and conference resources.

The RT-CCP1000 provides the IP voice communication function, supporting IP trunk and

IP extension and implementing functions of IP remote position and Web call center.



The RT-CCP1000 provides the open CTI development interface, for developing the

application service system of the call center.

The multimedia call center based on the RT-CCP1000 (a highly integrated IP

communication platform) can provide abundant functions and services, and reduce the

complexity and construction cost of the system.

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RT-CCP1000 Converged Communications Platform Introduction · 2007. 6. 13. · not enough in...

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