RTO STUDENT HANDBOOK 2018

O’Halloran Fire & Medical Pty Limited A.B.N. 80 095 033 364

P.O. Box 303 Horsley Park, 2175 Ph: 1300 72 1444 Fax: 1300 30 6244

e.Mail: contact@ofm4u.edu.au Web: www.ofm4u.edu.au

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INDEX INDEX i WELCOME FROM THE DIRECTOR OF EDUCATION 1 WHAT IS THE PURPOSE OF THIS HANDBOOK 2 CONTACT INFORMATION 2 SECURITY 3 KEY ORGANISATIONAL POLICIES

1. STUDENT SELECTION AND ENROLMENT 4 2. FEES, CHARGES AND PAYMENT ARRANGEMENTS 4 3. VET FEE-HELP 5 4. REPLACEMENT OF TEXT AND TRAINING WORKBOOKS 6 5. CANCELLATIONS AND REFUNDS 6 6. ENROLMENT VARIATIONS AND TRANSITIONS 7 7. CONTINUOUS IMPROVEMENT 7 8. PRIVACY AND PERSONAL INFORMATION 7 9. COMPLAINTS 9

HEALTH AND SAFETY 10. GENERAL HEALTH AND SAFETY 12 11. HAZARD CONTROL AND REPORTING 12 12. INCIDENT AND/OR ACCIDENT REPORTING 12

13. FIRST AID 13 14. EMERGENCY PROCEDURES 13 15. BULLYING, DISCRIMINATION AND HARASSMENT 13 16. STUDENT DISCIPLINE 14 17. STUDENT RESPONSIBILITIES 15

LEARNING AND ASSESSMENT 18. STUDY RESOURCES 16 19. FACE-TO-FACE CLASS AND PLACEMENT ATTENDANCE 16

20. SPECIAL NEEDS 16 21. COMPETENCY BASED TRAINING 16 22. UNIQUE STUDENT IDENTIFIER 17 23. INTEGRATED DELIVERY AND ASSESSMENT 17 24. ASSESSMENT AND APPEALS 18 25. RECOGNITION OF PRIOR LEARNING 18

26. PREPARING FOR ASSESSMENTS 19

27. REFERENCING AND COPYING OF WORK 19

28. RETURN AND COPIES OF ASSESSMENTS 20 29. LODGEMENT OF ASSESSMENT TASKS 20 30. LODGEMENT EXTENSIONS 20

31. FAILURE TO ATTEMPT AN ASSESSMENT TASK 20 32. REASSESSMENTS 20 33. ASSESSMENT APPEALS 21 34. TRANSITION ARRANGEMENTS 21

ADMINISTRATION AND OTHER MATTERS

35. CAMPUS AND LOCAL FACILITIES 22 36. ACCOMMODATION 22

37. ACCESS AND EQUITY 22

38. STUDENT HELP 23

39. SUPPORT SERVICES 23

40. CHANGE OF PERSONAL DETAILS 24

41. USE OF PERSONAL INFORMATION 24

42. RECEIVING YOUR RESULTS / QUALIFICATION 24

43. QUESTIONS OR FEEDBACK? 25

APPENDIX – ACKNOWLEDGEMENT OF RECEIPT AND A1 UNDERSTANDING OF CONTENTS

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WELCOME FROM THE DIRECTOR OF EDUCATION Welcome to O’Halloran Fire & Medical Pty Limited (OFM), Sydney’s premier provider of Fire and Medical Training since 2000. As a Registered Training Organisation (RTO), we are delighted to be working with you to achieve your qualification, and are committed to delivering high quality learning in our vibrant intellectual environment that meets the needs of both students and industry alike. During 2018, OFM will continue to build on our enviable reputation for a fusion of innovation, creativity and technology that attracts high quality students, academics, researchers and administrators; people who are passionate about knowledge, learning and discovery. For the 2018 Academic Year, OFM will be offering the following nationally recognised courses:

CPPFES2005A Demonstrate first attack firefighting equipment;

HLTAID001 Provide cardiopulmonary resuscitation;

HLTAID003 Provide first aid;

HLTAID004 Provide an emergency first aid response in an education and care setting;

HLTAID006 Provide advanced first aid;

HLTAID007 Provide advanced resuscitation;

HLTSS00027 Occupational First Aid Skill Set;

CPP20511 Certificate II in Fire Protection Inspection and Testing;

HLT31115 Certificate III in Non-Emergency Patient Transport;

HLT41115 Certificate IV in Health Care; and

HLT51015 Diploma of Paramedical Science. At OFM we place each student’s welfare and outcomes first with the aim of providing a positive life changing experience that enhances student’s careers and lives. We do this by:

Delivering learning that is designed to be engaging, enjoyable, practical, innovative, and immediately useful.

Structuring learning to achieve a focused outcome that is linked to student and industry needs.

Continually building OFM in a systemic way that promotes teamwork, motivation, development and reward.

Ensuring that all of our processes and systems are compliant with the ‘Standards for NVR Registered Training Organisations’ (SNR). These standards are a component of the Australian Vocational Education and Training (VET) Quality Framework and are a requirement for all NVR registered training organisations under the ‘National Vocational Education and Training Regulator Act 2011 No.12. You can find more information about these standards at: http://www.comlaw.gov.au/Details/F2013L00167

Welcome to O’Halloran Fire & Medical.

Stephen O’Halloran Director of Education.

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WHAT IS THE PURPOSE OF THIS HANDBOOK?

This handbook provides a quick reference guide to OFM courses and processes and is broken up into sections, each designed to provide you with relevant information such as:

Completing your course;

Understand policies and procedures governing the issuing of your qualification; and

Outlining your rights and responsibilities as an OFM student.

You are advised to keep a copy of this handbook as it will answer many common questions you may have.

If you still require clarification on any matters, you are encouraged to contact either your educator or the student administration office for more information.

CONTACT INFORMATION

Phone: 1300 72 1444 Fax: 1300 30 6244 e.Mail: contact@ofm4u.edu.au Administration Office: 469-475 Wallgrove Road Horsley Park 2175 Postal Address: P.O. Box 303 Horsley Park 2175 Web: www.ofm4u.edu.au Office Hours: Monday – Friday 9am – 5pm (AEST)

Saturday 9am – 1pm (AEST)

Sunday / Public Holidays Closed Campus Security / After Hours Emergencies: 0419 638878

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SECURITY

Due to increased security precautions, all students will be required to show photo identification (ID) to access the campus. Please have your ID with you and not in your luggage! Security reserves the right to check all persons and vehicles entering or exiting the campus. It is a condition of entry that you consent to this. If you do not consent, you will not be permitted to enter the campus. If you are a foreign student or visitor, please be prepared to show your passport and visa. WEAPONS Weapons of any type are Prohibited on Campus! Understand that Security or Police may search you, your vehicle or your luggage at any time while on campus. N.S.W. laws are very strict on the carrying or possession of weapons of any type and there are severe penalties for offences. ALCOHOL Alcohol of any type is Not Permitted on Campus! Persons on campus who are caught in possession of alcohol will be removed from the campus and be subject to a seven (7) day exclusion period by Security. SMOKING Smoking is Not Permitted on Campus! Persons who want to smoke may do so outside the campus front gate. All butts must be placed in the bin and not thrown on the ground. LITTERING Littering is Not Permitted on Campus! Persons caught littering on campus will be subject to a clean-up notice. Failure to complete a clean-up notice will result in a seven (7) day exclusion period by Security. CONTACT SECURITY Location: Campus Administration Building. Phone (24 Hours): 0419 63 8878.

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KEY ORGANISATIONAL POLICIES

1. STUDENT SELECTION AND ENROLMENT

Student Selection All OFM Courses are open to applicants over the age of 18 years and require 100 points of identification to verify the applicant’s identity. The applicant will also be required to provide a Unique Student Identifier to OFM before the commencement of studies. Select courses may have additional entry requirements such as:

A current driver’s license;

Passing a working with children check;

Passing a national police check which may include fingerprinting;

Being able to lift weight consistent with industry requirements;

Being able to attend tutorials and work placements; and

Specific education pre-requisites. Where a course has more applicants than places, places will be awarded on the basis of merit and the likelihood of the applicant completing the course. Enrollment and Induction Prior to the commencement of any course, the applicant is required to complete and lodge the enrollment pack which is available for download on the OFM website in each respective course webpage. Once an applicant is offered a place in a course, the applicant must:

Read the OFM Policy and Student Manual and sign an acknowledgement that they have read and understood the contents of each.

Sign the acknowledgement that there is a non-refundable application/administration fee of A$1000.00 for all certificate II, III, IV and diploma courses.

Pay the prescribed course fee or enter into an approved payment arrangement.

Purchase the required textbooks (if any) according to the course textbook list from any good bookseller.

Day students will be required to attend an induction day at the beginning of their studies, they will be advised of the dates by their course coordinator. Distance students will receive their induction via email at the beginning of their studies, and when attending a face-to-face session, a minor induction.

2. FEES, CHARGES AND PAYMENT ARRANGEMENTS At OFM we are committed to providing our students with the opportunity to study and improve their education and employment prospects no matter what their financial background. To achieve this OFM has payment arrangements to ease the financial aspects of study. Fees Fees are advised to the client/student prior to enrollment through both the OFM website course advertising and the student offer document. The fees are non-transferable to other students or other institutions. Course fee’s remain fixed for each calendar year and are reviewed annually. Some Certificate and Diploma courses require students to purchase textbooks in addition to the course fee.

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A textbook list is provided to each student at the time of enrol lment and students are free to shop around various booksellers for the best deal.

Charges Some Units of Study in Certificate and Diploma courses may incur additional charges that are not covered by the course fee. These charges may be for specialised learning resources essential for the unit of study, uniform garments mandatory in work-placement programs (e.g. Hospital and On-Road) and items which are consumable or transformed by the student. Students will be advised of any charges at the time of initial enrolment or when enrolling into a specific unit of study.

OFM may also levy administrative fees to cover costs associated with student services such as:

photocopying (Student requested);

re-issuing of receipts;

copies of academic reports;

re-issue of qualifications and transcripts;

late marking or assessment re-sit fees;

overdue course fees; and

other charges as required.

Payment Arrangements In keeping with OFM’s commitment to making higher education accessible, payment plans are available to assist students in paying their course fees and other charges.

Payment plans are aligned to courses and vary depending upon factors such as length of course, student cohort, student income etc. If you require a payment plan, contact the administration office or the visit the website: http://ofm4u.edu.au/index.php/future-students/student-financial-help/ Note: Students are not eligible for a payment plan if they meet eligibility requirements for a Commonwealth loan scheme, employer or job network provider pays the course fees or the State has funded positions.

Payment Methods

The following payment methods are accepted: Cash, Cheque, Money Order, Direct Deposit, Credit Card

(VISA, MasterCard - 1.5% Processing Fee Applies).

3. VET Student Loans

VET Student Loans replaced VET FEE-HELP as of 1st January 2017. VET Student Loans only apply to

Diploma level courses.

For the 2018 Academic Year, OFM has not applied to have the HLT51015 Diploma of Paramedical Science

course listed.

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4. REPLACEMENT OF TEXT AND TRAINING WORKBOOKS

Students who require replacement of issued text or training workbooks or other materials will be liable for

additional charges to cover the cost of the replacement. Where a student has purchased course textbooks

and subsequently cancels his or her enrollment, OFM may buy the textbook/s off the student (Subject to

the condition of material offered for sale) for the OFM library at a fair price negotiated with the student.

5. CANCELLATIONS AND REFUNDS Cancellations

Once a Student has commenced a course or unit of study, no refund is available if the Student elects not to

complete the course or unit and/or submit an assessment task for marking by the due date. A refund will only

be applied (Less the Non-Refundable Enrolment/Administration Fee) if a Student is able to provide evidence of

“exceptional circumstance” in which they would be unable to complete a course or unit of study.

Students wishing to cancel from a course or unit of study must submit an Application for Deferral/Cancellation

Form to the administration office. The Application for Deferral/Cancellation Form is available on the OFM

website. It is Form “DE1”

Grounds for Refunds (Exceptional Circumstances)

Students who cancel from a course or unit of study will only be eligible for a refund in the following

circumstances:

Terminal illness (or permanent injury) to the Student which makes it impossible for the Student to

complete the course or unit of study. Such applications must be supported by appropriate medical

documentation.

OFM withdraws a course or unit of study (A full refund will be made without application); and

Defence related service (Special provisions apply, contact the DoE).

Circumstances in which a refund will not be granted for cancellation from a course or unit of study:

Change of mind;

Change of employment or working hours;

Domestic relocation;

Financial hardship (a deferral may be granted); or

Retrenchment (a deferral may be granted).

Any other reason a Student submits as grounds for cancellation will be assessed by the DoE on a case

by case basis. The form for refunds is form “R1” which is available on the OFM website.

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Payment of Refunds

If the refund request is successful, you will be paid the approved amount by EFT to an Australian Bank

Account Only.

Where a Students fees were paid by a body on behalf of the Student, the body will receive the payment.

Refunds to credit cards will not be made in any circumstances.

How long will the refund take?

There is no official standard time for processing refund requests. Each claim must be individually assessed

under relevant administrative or legislative requirements.

Past requests have generally been finalised within 28 days after receipt.

6. ENROLMENT VARIATIONS AND TRANSITIONS

Enrolment Variations

Where training is work related, students may need to change elective units previously selected (Subject

to availability). You will need to contact your Course Co-Ordinator in regards to the matter and will be required

to complete Form: “EV1 Enrollment Variation Form”.

Note: Additional fees may apply. Some electives have fees that are higher than standard course fees and may

only be run when sufficient student numbers are available.

Transitional Arrangements In the event of any qualification or unit of competency becoming superseded on OFM’s scope of registration, OFM will make appropriate arrangements for Students to complete their qualification without hindrance. All existing Students who have completed 50% or less of their course will have their enrollment transferred to the new course automatically without financial penalty. Other students may, at their request, transfer their enrollment to the new course without financial penalty by contacting their course coordinator. Either way no student will be disadvantaged during transition periods.

7. CONTINUOUS IMPROVEMENT

To improve the service we provide and better meet the needs of our students and industry, OFM

encourages students to provide feedback about the quality of our courses, facilities and resources.

You can provide both verbal and written feedback throughout your course using Form: “FB1 Feedback Form”

which is supplied at select face-to-face classes and is also on the OFM website. We look forward to hearing

your thoughts about our service and your course.

8. PRIVACY AND PERSONAL INFORMATION

Collecting Personal Information Personal Information is defined as information or opinion, whether true or not, about whose identity can be ascertained from the information or opinion. OFM will only collect personal information with the individual’s consent and only the quantity as is required to administer nationally recognised training, student identification and legal matters.

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Questions cannot be asked nor information gained just for personal interest, nor can they be gained for a purpose that has not been disclosed to the individual. OFM will only use lawful and fair means to collect information. At the time the personal information is being collected the individual will be informed of:

OFM contact details;

How they can access the information;

Why the organisation or educator is collecting the information about them;

How the information will be used or disclosed; and

Any law regarding the collection of the information and the consequences of not providing the information.

Where an individual’s personal information is collected from a third party, the information will be treated in confidence as if it had been given by the individual. Use and Disclosure Any Information collected will only be used or disclosed for its original purpose. Other reasons where the information may be use other than for its original purpose are when:

The individual has consented to its use for a secondary purpose;

The secondary purpose is related to the primary purpose and the individual would reasonably expect the service or worker to use or disclose the information for that secondary purpose;

Information given indicates potential or intent to harm them self or others;

Information given indicates intent to commit a criminal act;

Information given results in the disclosure of a child protection matter;

Information given may give rise to a national security matter; and

The use or disclosure is required by law. If disclosure of personal information is necessary for any of the above reasons, the staff member releasing the information shall document the request for such access. Quality of Information All information shall be recorded without bias, feeling, assumption and undue subjectivity. All information recorded is “Without Prejudice”. The administration office must ensure all information collected is accurate, complete and up-to-date. The staff member recording the personal information must be identifiable on the record. Security of Information

OFM will take reasonable precautions to protect personal information so that it is not misused, lost, stolen, accessed by unauthorised people, modified or disclosed. Student Files All personal and identifying information shall be regarded as confidential between OFM and the student. Some exceptions apply to this. Students have the right to access their files subject to the exclusions listed below during normal business hours. No access will be granted outside of these times.

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Note: Delays may be experienced if key management personnel are unavailable to affect entry/access to secure areas. Students are advised to make an appointment with administration staff in relation to their access.

Exclusions for access to student files:

Providing access would pose a serious or imminent threat to the life or health of any individual; The privacy of others would be unreasonably affected;

The request is shown to be frivolous or vexatious;

The personal information relates to existing or anticipated legal proceedings with the individual and the information would not be discoverable through the process of discovery;

Providing access would be unlawful or denying access is required and authorised by law; 9. COMPLAINTS At OFM, we are committed to providing a learning and working environment in which complaints are responded to promptly and with minimum distress and maximum protection to all parties. As part of its commitment to creating a supportive and open organisational culture, OFM is committed to ethical and responsible management, transparency in its decision-making processes, and a visible, accessible and fair complaints process. OFM views student complaints as providing an opportunity to review and improve its policies and practices, and also to gain insight into client (Student employer and educator) levels of satisfaction. It is an integral part of OFM’s Continuous Improvement Policy. What is a complaint?

A complaint is a statement expressing dissatisfaction made to an educator or other person in authority at OFM that requires action or response. The person making the complaint (“the complainant") will have to be identified to the person complained about (“the respondent"), unless the facts of the complaint are not disputed.

In a large and complex community such as OFM’s, interactions between students and other students and staff are many and varied. OFM recognises that critical comment and response are an important part of the collective endeavour to improve the quality of training programs and community life. Feedback from students about administrative and academic programs and services offered by OFM is encouraged, and would not normally be viewed as a complaint unless specific action was requested. In some cases however, students may feel that they have experienced unreasonable treatment, disadvantage or distress, which they want to make a complaint about. Responsibilities of Managers, Staff and Students

Managers and other designated staff at OFM are responsible for responding appropriately to complaints. A designated manager is responsible for coordinating the resolution process in keeping with OFM’s complaint handling principles, relevant policies and procedures. The designated manager is also responsible for ensuring that staff and complainants involved in the complaint resolution process understand their rights and responsibilities in relation to this policy.

All students and staff have a responsibility to contribute to the achievement of a productive, safe and equitable study and work environment at OFM. In particular, students and staff have a responsibility to:

Participate in the complaint resolution process in good faith;

Co-operate fully in any investigation process;

Assist the complaint handler in reaching a satisfactory resolution wherever possible;

Avoid complaining about the same matter to other individuals at the same time; and

Avoid making complaints or counter-complaints with a mischievous or malicious intent. Scope of the Policy

This policy applies to all aspects of training at OFM. Students may make a complaint about:

The actions and / or performance of people involved in the delivery and management of training.

The quality, content and relevance of training programs.

The support services provided by OFM.

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Students may make a complaint about any matter which relates to their course of study at OFM, even if the incident which forms the basis of the complaint did not occur on a course. The scope of this policy includes incidents arising from field trips, external placements, exchanges, OFM approved social functions, offshore or distance education courses, etc. Accountability for Student Complaints

A key principle in the OFM complaint resolution process is that complaints are resolved wherever possible at the lowest appropriate level of management. A good guiding principle is for students to consider who would be the person most likely to have the relevant information to assist them in resolving their concern. Students are encouraged to raise their complaint in the first instance directly with the person concerned. This is appropriate in matters where the student feels comfortable with making a direct approach, or where the complaint does not relate to allegations of unlawful behaviour (e.g. assault, discrimination, corruption, harassment or theft). Where it is not appropriate for the student to raise the issue directly with the other person/s, they can make a complaint to their educator, the course co-ordinator or the DoE. The DoE is the presiding authority within the RTO and is charged with investigating complaints from students. Assistance for Students in Making a Complaint Students may wish to seek advice and assistance in lodging a complaint from one of the educators at OFM or by contacting the administration office. The administration office can assist if the complaint relates to discrimination or harassment. How to Make a Complaint A complaint to a person in authority can either be made verbally or in writing, and due to the requirements of procedural fairness the complainant will have to be identified unless the facts of the matter are not in dispute. The complaint form is ‘C1’ or for Co-Provider matters ‘C1CP’ which can be obtained from the OFM website or administration office. Often the complainant may not wish to complete form C1 or C1CP and so makes the complaint verbally to a member of staff. It is the duty of the member of staff to document this complaint. If the complaint is about a member of staff, the complaint must be made directly to the DoE. If the complaint is about another OFM student, the complaint should be made to your educator, the course coordinator or DoE if it is of a serious nature. The complaint will then be reviewed and actioned. If the complaint relates to behaviour by a person external to OFM who the student is interacting with in the course i.e. the assessor or an educator, the complaint should be made directly to the DoE who will take appropriate action. Complaints – Principles for Handling a Complaint OFM’s procedures for handling student complaints are based on confidentiality, impartiality, procedural fairness and prompt resolution. Where appropriate, complaints will be resolved at the lowest possible level of management or in accordance with the hierarchy above. However, all complaints will be recorded in OFM’s complaints register so that all levels of management are aware of complaints made. The DoE will monitor the progress of all complaints, liaising with all relevant levels of management to ensure that action is taken in each case.

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Procedural fairness will be observed in all aspects of handling a complaint. In practice, this means that all parties to a complaint will be informed of the complaint, the specific allegations being made, and all parties will be given the opportunity to respond to any allegations made. Procedural fairness usually requires that the complainant must be willing to be identified, unless the facts of the matter are not in dispute, or where the matter involves serious allegations that may put the complainant’s safety at risk. Should this be the case, external authorities will be notified. All complaints will be dealt with in accordance with OFM’s Policy. Management have a responsibility to respond to complaints within a reasonable timeframe. Complainants will be advised of the proposed timeframe for resolution unless a complaint is unusually complex or involves allegations of misconduct, OFM traditionally achieves a resolution within 4 weeks of the complaint being lodged with the appropriate person in authority. Students should be aware that if the matter has been lodged initially at an inappropriate level of authority, it might take longer to respond to the complaint. Management will ensure that they have no conflict of interest or bias in relation to any party to the complaint, and that there is no perception by the parties that they have a conflict of interest or bias. If the person in authority does not believe they can handle the complaint in an impartial way, they will exclude themselves from the process, and refer the matter to their supervisor. In the case of a conflict of interest or an inability to resolve the complaint, the complaint should be referred to the relevant regulatory body for mediation. Confidentiality will be respected wherever possible within the constraints of the need to fully investigate the complaint, and matters pertaining to the complaint will not be discussed beyond the parties to the complaint and staff involved in resolving the complaint. In some cases resolution of the complaint may also involve appropriate bodies external to the OFM, e.g. trade unions or statutory bodies. Resolution of the complaint will usually take into account the preferred process of resolution of the person who made the complaint. However, there may be instances where a complaint is of such a serious nature that formal action is required that is beyond the wishes of the complainant. Outcomes of the complaint resolution process Complainants will receive a written statement documenting the outcome of their complaint unless resolved at the time the complaint is raised and further correspondence would serve no purpose. The outcome will be in keeping with the seriousness of the incident, which was the basis of the complaint, and outcomes will be applied consistently across OFM. Some of the possible outcomes of a student complaint include:

Through the resolution process the student gains a better understanding of the situation so that his/her concerns are addressed;

A mutually acceptable resolution is reached through conciliation or mediation; The complainant receives an apology, and/or the issue or behaviour that was the basis of their

complaint is modified; In some cases, the complaint cannot be substantiated and no further action is taken. In more serious cases, OFM’s formal disciplinary processes will be invoked. Any disciplinary action

will be undertaken in accordance with the processes prescribed in relevant industrial agreements (for staff) or OFM’s Rules (for students). Formal warnings about inappropriate behaviour are a common outcome in the first instance, unless the behaviour is of a very serious nature (for example, involving repeated incidents of inappropriate behaviour). Serious staff and educator breaches will result in immediate dismissal.

If the complaint is not resolved in the methods stated in this policy the matter will be referred to an external third party for resolution.

Documentation All documentation relating to complaints will be kept strictly confidential and will not be accessible to anyone who is not directly involved in handling the complaint. Any material about the outcome of the complaint will be placed on the appropriate student and/or personnel file in accordance with the requirements of the Policy on

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Employee Records and the Policy on the Privacy of Student Records, and will only be accessible to authorised officers of OFM and the individual concerned. Relationship to other OFM policies This policy does not over-ride the established administrative or appeal procedures which would normally be followed in relation to academic matters, e.g. appeals against assessment grades, exclusion, etc.

HEALTH AND SAFETY

OFM is committed to providing a safe and healthy working environment for all employees, students and visitors. Following the Work Health and Safety Act 2011 we take reasonable care of the health and safety of others by:

Ensuring that the workplace is safe to work in with risk assessments and/or safe work method statements made available to inform staff and students of potential safety risks.

Ensuring that the organisation has policies and procedures that advocate a zero tolerance for bullying, harassment and discrimination.

Ensuring assessment tasks are assessed and adequately managed for risk.

Ensuring that facilities, tools and equipment that are properly maintained.

Supplying Personal Protective Equipment (PPE) such as gloves, eye protection and sharps containers where required.

Training OFM personnel in areas which include safe work, infection control and appropriate hygiene procedures

10. GENERAL HEALTH AND SAFETY

Students should avoid whenever possible, or otherwise carry out carefully and correctly, any lifting. A 15kg

limit applies to single person lifts to minimise the risk of injury.

Students must ensure that they wear long pants and enclosed footwear during all course training, both on-

campus and during placements.

11. HAZARD CONTROL AND REPORTING

Anyone who spots a potential or existing hazard should:

Assess if they can safely remove or reduce the hazard themselves without undertaking any

unnecessary risks;

Take action to signal or warn of the hazard to those who may be near; and

Report the hazard to your educator or security who will arrange any further control of the hazard

required and record it in the incident logbook.

12. INCIDENT AND/OR ACCIDENT REPORTING

OFM recognises the duty of care owed to its students and that planning for the management of a critical

incident is essential.

A critical incident is defined as ‘a traumatic event, or the threat of such (within or outside Australia), which

causes extreme stress, fear or injury’. OFM has in place efficient, sensitive and supportive strategies for

dealing with a critical incident and provides support to members of staff, students and others in the community

who are involved.

If the incident is on OFM premises, the first action will be to contact the emergency services - fire,

ambulance or police – as would be the case with other WHS matters. The Director of Education is contacted

immediately when an incident involves death, serious injury or a threat to life or property.

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If the critical incident involves a student or staff member and is off-campus, the person receiving the

information must contact the OFM Administration Office as soon as possible.

All accidents and injuries must be reported to the Administration Office and entered into the Incident Register.

The aim of the reporting system is to prevent accidents from recurring by identifying the problem or hazard.

13. FIRST AID

A First Aid kit is located at each campus administration site. OFM is not permitted to administer medication to

any student. All injuries requiring first aid must be recorded in the Incident Register. Your Educator will

outline who the First Aid Officers are at each campus.

14. EMERGENCY PROCEDURES

In the event of FIRE:

1. Raise the alarm – contact Fire & Rescue NSW (000).

2. Alert other occupants.

3. Notify the Chief Warden of the Building.

4. Evacuate the immediate area.

5. Assemble as directed by the Wardens who will guide you to the designated assembly area.

Evacuation:

1. Move to the Assembly Point as directed by the wardens.

2. When instructed to evacuate, leave by the Fire Stairs/Exits. DO NOT USE LIFTS.

3. Move quietly and calmly to the Assembly Area.

4. Await instructions.

Building Alarms and Other Emergencies:

If the building fire alarm sounds (Where Fitted) or if you are advised that there is an emergency,

1. Stay calm.

2. Follow the directions of wardens.

3. Move quietly and calmly to the Assembly Area.

4. Await instructions.

15. BULLYING, DISCRIMINATION AND HARASSMENT

OFM operates without bias, discrimination or harassment, and expect the same from all participants in our

courses.

We do not behave in ways that are unwelcome, demeaning, unreciprocated and /or offensive to an

individual or group of people, and we require the same from you. You have the right to feel safe and to have

full opportunity to achieve your potential in your study. If you are being harassed seek help immediately

from Security or the Director of Education.

Do not ignore discrimination or sexual harassment, thinking it will go away – often discrimination just gets

worse and silence may give the impression that discrimination or sexual harassment is acceptable.

You may:

Tell the person they are making you uncomfortable and ask them to stop; or

Make a complaint to OFM staff; or

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Make a complaint under Anti-Discrimination Legislation to:

Anti-Discrimination Board of NSW http://www.antidiscrimination.justice.nsw.gov.au

16. STUDENT DISCIPLINE OFM will at all times conduct its dealing with students in a fair and equitable manner, complying with specific

requirements of the code of conduct and other relevant legislation in order to ensure equitable outcomes for

both OFM and its students.

OFM provides its students adequate access to appropriate guidance, support systems and welfare services. In doing so, OFM will ensure:

Students and the public are protected from any physical, psychological, moral or emotional harm

which may result from the teaching or related activities;

Teaching and management staff proactively implement intervention strategies if skills gaps in a

student’s achievement are identified;

Support and guidance are appropriate to the mode of delivery for each particular course of study;

Guidance, support systems and welfare services are made known to students; and

Any necessary health and safety procedures are made known to students.

Rules and Regulations

Rules and regulations that govern student behaviour are necessary in order to maintain a safe learning environment. The DoE will facilitate the regulations, and disciplinary Procedures relating to all courses.

Rules and regulations are provided to all students during their first day of study and are commonly known by all teaching staff and enforced at all times, being communicated and explained in a manner that is empowering and non-threatening to students.

Students will be dealt with in a fair and equitable manner, should any of the rules and regulations be broken.

Managing Student Discipline

The DoE is responsible for the administration of student disciplinary procedures such as:

issuing written warnings;

suspensions from courses and/or campuses; and

expulsions.

All Serious Offences must be reported to the DoE as soon as possible. The report may be verbal in the first instance, but must be followed up in writing in the form of a report.

Disciplinary Procedures

An offence committed in contravention of OFM rules and regulations may result in expulsion. OFM will carry out the following process for all contraventions:

Procedure:

OFM will ensure that all the relevant facts are available including interviewing the student, other

students involved or other personnel that may provide insight and evidence regarding the matter.

The student will be given the opportunity to explain their side of the matter.

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OFM will consider the student’s course performance, duration on the course and past actions, including any warnings or reprimands issued in the past.

Issue a verbal warning to the student. Any staff member can issue a verbal warning in regards to

discipline. The DoE will be informed immediately after the warning is given.

The DoE can issue a written warning to a student after two verbal warnings have been given, or on

any occasion in which a student breaches a rule.

After a written warning has been issued, further breaches may result in a suspension or expulsion.

OFM will make decisions that are supported and justified, based on objectivity (actual performances

and behaviour).

Notwithstanding the above, instant suspension or dismissal may occur if a student:

Attends any OFM course, while in possessing of, or under the influence of alcohol and/or illicit drugs.

Poses a physical threat to OFM staff, students or property.

Uses foul or inappropriate language to OFM staff or students.

Threatens any OFM staff or students.

Is caught plagiarising assessments or cheating in examinations, and

Is involved in any theft of OFM or student property.

Note: Serious matters may involve Police or Campus Security being called.

Where an expulsion occurs, all facts are kept confidential, unless the DoE deems the student to be a risk to OFM, its students, staff or the community. In an instance such as this, information will be disclosed only to reduce or manage such risks.

Students have 28 days to lodge an appeal in relation to any decision made.

17. STUDENT RESPONSIBILITIES

Students are required to:

Be responsible for both their own health and safety and the health and safety of others and have a

duty to immediately report any unsafe conditions or hazards to their trainer or another staff

member.

Not act in a manner that jeopardises the health and safety of themselves or any other person.

Treat all other students and staff with courtesy, fairness and respect.

Refrain from participating in, condoning or approving conduct which is harassing, discriminatory or

unfair.

Follow safe working practices and comply with all safety directions given to them by their educator or

other staff.

Inform OFM of any changes to their personal details, contact information or enrolment status.

Wear Student Identification cards (where required) whilst on placements.

Comply with State and Commonwealth laws relating to crimes, harassment, discrimination and

copyright.

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LEARNING AND ASSESSMENT

OFM has policies, procedures and information in place to help create a working and learning environment that is safe, friendly, healthy, culturally diverse and non-discriminatory.

Our educational staff are an integral part in our student’s journey towards realising their academic potential

and enhancing their career prospects. From the time you apply to the time you graduate, you will be assisted

by staff who are dedicated to providing you with a quality service.

All of our Educators are highly qualified, dynamic and experienced industry professionals who consistently

model best practice to optimise your ability to meet course requirements.

With all our Educators required to complete our Continuing Development Education Program (CDEP)

annually, you can rest assured that you will receive the best in vocational training.

To see what courses OFM has on scope, visit http://training.gov.au/Organisation/Details/91539

18. STUDY RESOURCES

You will be required to purchase textbooks for Certificate IV and Diploma courses. Additional resources and

materials will be supplied on commencement and throughout your course where required. These resources

will be extremely useful in their understanding of course content. On completion of the assessment tasks,

they will provide you with reference material once you are in the workplace.

19. FACE-TO-FACE CLASS AND PLACEMENT ATTENDANCE

OFM courses are designed as a thorough, medium-paced approach to gaining your qualification, therefore your commitment to punctual and full attendance is critical to maximise your opportunities for success.

Students are expected to attend no less than 90% of face-to-face classes and 100% of field placements. Where

a student is on a placement, they MUST notify OFM and their work experience host of their inability to

attend. Documentary evidence will be required for any absences.

Students who do not attend sufficient classes in any one part of their course may not be able to continue due to the integrated delivery and assessment approach.

The course timetable will be forwarded to you with your pre-course study material. Notice will be sent via e-mail if there is to be a change to the dates and / or times that students are required to attend classes. Students are advised to check their e-mails frequently.

20. SPECIAL NEEDS

If a student has any special needs in relation to their studies or assessments, they should discuss the matter

with the student administration office on enrollment or at any time during the course with their educator.

All OFM staff are here to help you reach your full potential, never hesitate to seek their help.

21. COMPETENCY BASED TRAINING

What is competency based training?

Competency Based Training (CBT) is an approach to vocational education and training that places emphases on what a person can do in the workplace as a result of completing a course of study or training program. CBT is a flexible form of education/training which aims to produce a workforce with the skills and knowledge which industry requires.

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The application of competency based training

The units of competency address competency standards that are set by national Industry Training Advisory Councils. Where this has occurred, the competency standards are incorporated in nationally developed Training Packages that must be used where possible for vocational education and training to ensure uniformity and consistency in standards to work practices across Australia.

Competency

Each unit consists of a code, a title, a descriptor which details the overall aim of the unit, a set of elements which describe actions and outcomes that are demonstrable and assessable, and performance criteria that specify the activities, skills, knowledge and understanding which provide the evidence of competent performance. Also included is a range statement that describes any contextual variables that may be encountered when applying the competency in a workplace situation and an evidence guide that provides advice to assessors and trainers and directs the assessment.

22. UNIQUE STUDENT IDENTIFIER

Unique Student Identifier – Commencing 1st January 2015 In April 2012, the Council of Australian Governments (COAG) agreed to the implementation of a specially designed tool called the Unique Student Identifier (USI) to provide all students in Australia with the ability to obtain a complete record of their Vocational Education and Training (VET) enrollments and achievements from a single source. Effective from the 1st January 2015, all students enrolled in nationally recognised training, will be required to provide their registered training organisation (RTO) with their USI. Registering for a USI is simple and the registration process is available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is undertaken. Students can now create a USI by following the process below: 1. Log on to http://portal.usi.gov.au/student 2. When applying for a USI, students will be required to supply one of the following valid Australian forms of ID:

Driver’s Licence.

Medicare Card.

Australian Passport.

Visa (with Non-Australian Passport).

Birth Certificate (Australian).

Certificate Of Registration By Descent.

Citizenship Certificate.

23. INTEGRATED DELIVERY AND ASSESSMENT

OFM courses “group” related units of competency together so that topics are relevant and delivered in a way that reflects workplace practice. This means that many of the distance components and face-to-face sessions will cover topics for more than one unit. Similarly many assessment tasks are designed to meet the requirements for more than one unit. Each part of the course may have a different focus yet are related. This integrated approach to delivery and assessment includes interactive learning experiences, in-class group assessments and field placement reports. This approach enables participants to practice new skills and apply new knowledge in a highly supportive environment.

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24. ASSESSMENT AND APPEALS All assessments must meet the assessment criteria of the training package or accredited course on which the course is based. All assessment materials must be appropriate to student’s needs and course delivery methods. Assessors are required to have the prescribed qualifications to assess the course, and

Be fair and reasonable during assessments;

Have appropriate industry and field experience;

Be familiar with the field, relevant industry standards and WH&S requirements;

Be up to date with assessment methods and procedures appropriate for the students and

learning environment;

Advise students regarding RPL processes;

Make proper assessment decisions based on explicit evidence of competency;

Perform assessments in a timely manner to avoid unnecessary delays;

Will consider the authenticity, validity, reliability and relevance to the learning outcomes, currency

and variety of assessment evidence.

OFM will ensure that grievances or appeals regarding assessment outcomes are dealt with fairly and with high regard to the student’s level of understanding and needs. Where grievances and appeals cannot be resolved between OFM and the student, other options including independent mediation and/or referral to ASQA are available. At OFM we ensure that students expressing grievances or appealing decisions are fairly represented either by their staff representative or by any other person they may wish to have present. Appeal against an assessment at a course. Following the assessment process undertaken during a course, the student will have access to the assessment on the assessment form which records the results of their practical assessment.

If the student does appeal for reassessment the educator will ask the student to contact the administration office who will organise a time, date and different assessor. If the student is still not satisfied, they will have the opportunity to make a complaint to the DoE who will schedule a meeting with the student. If the situation is still not resolved, an independent mediator will be organised. Appeal against an RPL assessment.

If the student is not satisfied with the documented assessment outcome after discussing the matter with the assessor, the student will have the opportunity to:

a. Make a formal written complaint explaining the issues that are in dispute, or

b. Schedule a meeting with the DoE to review the assessment.

If the situation is still not resolved, an independent mediator will be organised.

25. RECOGNITION OF PRIOR LEARNING

OFM is committed to providing all students and potential students with a fair and accessible process for

Recognition of Prior Learning (RPL). The process acknowledges the skills, knowledge, performance outcomes

and learning achieved prior to undertaking a course of study with OFM through either formal or informal

learning pathways. Such prior learning may include formal learning such as employer provided training or

learning and assessment pathways (Credit Transfer), or informal learning such as work or life experiences.

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Through the collection and submission of a portfolio of evidence and discussion with OFM assessors, students

may apply to have their existing knowledge and skills assessed against the endorsed units of competency

contained in a course offered by OFM. The endorsed units of competency for each module of the course are

listed in the course information document.

26. PREPARING FOR ASSESSMENTS

To maximise your performance in assessments you should;

Be prepared for the assessment.

Ask your educator / assessor to clarify any questions or tasks of which you are unsure.

Advise you educator / assessor immediately if there is any factor which will affect your

performance in the assessment or if you have any special needs.

Read the instructions on the assessment task and complete all the identification details.

Write legibly and clearly.

Below are the five most important points to keep in mind when preparing for an assessment.

1. Practice. You may have heard people say there is no way to prepare for an assessment, but that is not true. If you practice the tests and assignments you have completed, you know what to expect, your speed will increase and you know what you should pay attention to.

2. Be well rested. A good rest may just be the most important preparation for an assessment. Make sure that you get a good night's sleep before the assessment. Also, in the morning take the time to get ready so you will not arrive in a hurry and exhausted.

3. Trust yourself. Prepare well for the assessment but also trust your own abilities. Nerves can be killing when you are completing an assessment, and by trusting and believing in yourself you can largely keep them at bay. If you already think you will fail when you start the assessment you will not make a self-confident impression and you probably will fail.

4. Be present but not overwhelming. Be yourself during the assessment but do not exaggerate in being authoritarian and present. Of course attention will be paid to your ability to lead and express yourself clearly, especially in the case of professional assessments, but do not forget to listen to what others have to say and respond to it. A forced presence and persistence can give an untrue impression.

5. Do not underestimate it. Trust your own abilities, but do not think lightly about it. Appear well-prepared and groomed for the assessment and take all assignments seriously.

NOTE: OFM reserves the right not to mark student assessments or to withhold results if there are fees

outstanding.

27. REFERENCING AND COPYING OF WORK

Referencing is required to acknowledge information from other sources when you are completing

assessment tasks. If you fail to reference another person’s ideas, theories or information you may be in

breach of copyright laws or be accused of plagiarism. Examples of sources you will need to reference include

textbooks, journals and web sites.

OFM requires you to use the Harvard style referencing when quoting another person’s ideas, theories or

information. It is imperative when submitting all assessment tasks that you do not use another person’s ideas,

thoughts and information without appropriate referencing.

All work submitted is required to include a signed a declaration from you to verify that it is a product of your

own. Any assignments and assessments MUST be your own original work. Failure to do this could result in

the assignment/assessment being deemed ‘not yet competent’ by the

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assessor, requiring additional work and assessment to be submitted before any Statements of Attainment or

Qualifications will be issued.

28. RETURN AND COPIES OF ASSESSMENTS

All assessment tasks that are submitted will be kept in your student file. Your work will not be returned to you

and we will not be responsible for any submissions which have been lost, stolen or destroyed so you are

strongly advised to keep duplicate copies of your work for your reference or re-lodgement if requested.

If you require a copy of any assessment task, contact your Course Co-Ordinator.

Note: You have only 6 months from lodgement date to request a copy.

Students will be advised of competency outcome once the assessment task has been marked.

29. LODGEMENT OF ASSESSMENT TASKS

All assessment tasks must be lodged at lodgements@ofm4u.edu.au by the Due Date. Your Educator will

advise on assessment due dates and the format required for submitting your assessments. All assessment

tasks must have a ‘Student Assessment Task Cover Sheet’ attached which can be downloaded from the OFM

website.

30. LODGEMENT EXTENSIONS

Requests for an extension may be granted if prior notice and sufficient reason is present. If illness is

the reason for an extension a Doctors Certificate will be required. Extensions will not be granted the day prior

to the due date. In the event of the weekend, the last date for request for extension is the close of business

Friday.

Extensions need to be in writing and emailed to your Educator or Course Co-Ordinator.

31. FAILURE TO ATTEMPT AN ASSESSMENT TASK

As there are usually more than two different assessment tasks for each unit, students who do not

attempt an assessment task without a valid reason will receive a NYC result for the unit being assessed. This

means that failure to complete an assessment task will jeopardise your ability to complete your qualification.

However, OFM understands that there may be valid reasons why a student may not attempt an assessment

task. Students may apply for an alternative assessment or special consideration if illness or other

circumstances (not work-related) occur beyond their control.

To be considered, students must:

Inform OFM as soon as is practicable and no later than the day of the assessment; or

Inform their Educator/Assessor at the time, if they attempted any part of the assessment; and

Provide external independent evidence of the illness or misadventure in the form of a doctor’s

certificate from a registered medical practitioner, a Police Report or any other documentation that will

support their application.

32. REASSESSMENTS

For many different reasons some students may not complete an assessment task to a Competent level. At

OFM, our approach to these situations is to work with you to build your skills and knowledge in preparation

for a reassessment.

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In rare instances, students may find it difficult to develop the necessary skills and knowledge within the

constraints of the course schedule. When this occurs, the student will be offered additional learning

assistance and a reassessment will be organised at a later date.

As a general rule, assessors will make alternative arrangements to provide opportunities for assessment

within the constraints of available time and resources. In all circumstances, the assessment is to be a planned

activity that is conducted in accordance with OFM assessment policy. In some cases, after alternative

arrangements have been exhausted and student counselling has taken place a student may be deemed not-

yet-competent.

33. ASSESSMENT APPEALS

Appeal against an assessment at a course.

Following the assessment process undertaken during a course, the student will have access to the assessment on the assessment form which records the results of their practical assessment. If the student does appeal for reassessment the educator will ask the student to contact the administration office who will organise a time, date and different assessor. If the student is still not satisfied, they will have the opportunity to make a complaint to the DoE who will schedule a meeting with the student. If the situation is still not resolved, an independent mediator will be organised.

Appeal against an RPL assessment.

If the student is not satisfied with the documented assessment outcome after discussing the matter with the assessor, the student will have the opportunity to:

a. Make a formal written complaint explaining the issues that are in dispute, or b. Schedule a meeting with the DoE to review the assessment.

If the situation is still not resolved, an independent mediator will be organised.

34. TRANSITION ARRANGEMENTS OFM is aware of the requirement under the “Standards for NVR Registered Training Organisations 2012 SNR25” to transition seamlessly to the new qualification once the training package qualification / unit on its scope of registration expires. As part of its registration as an RTO, it will abide by any processes stipulated from time to time by the Australian Skills Quality Authority (ASQA). The Director of Education (DOE) is responsible to ensure all transitions takes place with minimal disruption to students and the RTO. Current Students will be automatically transitioned to the new training package / unit of competency at no additional cost, thereby giving them the opportunity to receive the current national qualification for the course they are enrolled in. As part of the transition process OFM will transition from the old course to the new course within a 6 month timeframe from the date the revised course is released on www.training.gov.au. Students potentially affected by the change will be informed of what, if any, changes may need to be implemented.

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ADMINISTRATION AND OTHER MATTERS

35. CAMPUS / LOCAL FACILITIES

The OFM Horsley Park Campus which is situated on 6 Acres has:

Off street parking;

Two comfortable lecture rooms equipped with flat screen televisions and intra/internet access;

Wi-Fi access; and

Student lounge and full kitchen facilities.

Situated 1km from the Campus is the Horsley Park Shopping Village which has a:

Petrol Station;

Lunch Shop;

IGA Supermarket;

Post Office;

Sports Store;

Café;

Lolly Shop;

Chemist; and

Doctors Surgery.

36. ACCOMMODATION

Accommodation is available in the local area for reasonable rates, some quality establishments are:

Alpha Hotel Eastern Creek (7.1 Km’s from Campus)

Corner Brabham and Peter Brock Drive

Eastern Creek NSW 2766

Ph: 02 8889 7700

Novotel Hotel Rooty Hill (11.6 Km’s from Campus)

33 Railway Street

Rooty Hill 2766 Ph: 02 9832 3888

Mercure Hotel Liverpool (15.3 Km’s from Campus)

424-458 Hoxton Park Road

Prestons 2170

Ph: 02 8777 0600

37. ACCESS AND EQUITY

OFM is committed to ensuring that all eligible students have access to educational opportunities. We do

this by identifying special needs and, where appropriate, making reasonable adjustments to the learning and

assessment environment. Examples of reasonable adjustment may include: large print, extra time and tutorial

support.

If you have a special need we would encourage you to discuss the matter with the Student

Administration Office. You can advise us on your enrolment form or if you would like to discuss your

needs before you begin your studies, you can call us directly on 1300 72 1444. All discussions are treated

in the strictest of confidence. Once we know what your needs are we can work together to put a plan in place

to help you complete your studies.

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38. STUDENT HELP

OFM aims to ensure that all students are provided with the guidance and support to successfully

complete their studies. If you require help or have a question, we encourage you to talk with your Educator

or Course Co-Ordinator as soon as possible.

Problems or difficulties may occur from time to time during your studies. In such circumstances, you need to

discuss the matter so that we can put suitable strategies in place.

Whatever you do… If you have a problem:

Don’t ‘drop out’ or ‘give up’ on your course even if things are not going to plan. Remember they can

usually be fixed.

Talk immediately to your Educator or Course Co-Ordinator.

Remember, your course can be the best start to a rewarding career It may lead you in all sorts of

new directions. So let us help you find a solution.

39. SUPPORT SERVICES

We understand that there may be times when you may require additional services outside of our area of

expertise.

As a result of this, we have developed relationships with other providers including:

Personal and Career advisors; and

Counselling Services.

For most services listed you can self-refer or we can contact the provider on your behalf. If you require us

to contact one of the services listed on your behalf, please contact our student administration office on 1300

72 1444.

Support Service Contact Numbers

READING WRITING HOTLINE (AUSTRALIA)

Phone: 1300 655 506

Website: www.readingwritinghotline.edu.au

TAFE NSW WESTERN SYDNEY INSTITUTE English for Speakers of Other Languages

Phone: 02 4724 8264

CENTRELINK

SKILLS FOR EDUCATION AND EMPLOYMENT

Phone: 132 850 NAVITAS ENGLISH

English courses:

Phone: 02 8246 6800

Email: english@navitas.com IELTS and other tests: Phone: 02 8246 6842

Settlement English:

Phone: 02 8246 6822

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DOMESTIC VIOLENCE CRISIS 24 HRS Phone: 1800 656 463 PENRITH DISABILITIES RESOURCE CENTRE

Information, advocacy and referral service

Phone: 02 4732 2363

PHYSICAL DISABILITY COUNCIL OF NSW

Phone: 02 9552 1606

TTY: 133 677 then ask for 02 9552 1606

Website: www.pdcnsw.org.au

Email: admin@pdcnsw.org.au

MENTAL HEALTH ACCESS TEAM

Community Assessment and Liaison Centre

Phone: 1800 650 749

BEYONDBLUE

Phone: 1300 22 4636

Website: www.beyondblue.org.au

Email: infoline@beyondblue.org.au SALVATION ARMY COUNSELLING SERVICE

Phone: 1300 36 36 22

Website: www.salvos.org.au HOMELESS PERSONS INFO LINE

Phone: 1800 234 566

40. CHANGE OF PERSONAL DETAILS

Students must inform the student administration office as soon as practicable but not later than 7 days

following the change of any of the following information:

Name

Address

Mobile/landline telephone number(s)

Email address

41. USE OF PERSONAL INFORMATION

OFM only collects personal information that is required for the purposes of employment or education,

requests for Australian Government fee assistance or in order to meet government reporting requirements.

The type of information collected and held by OFM includes: personally identifiable and sensitive

information about students before, during and after the completion of courses. Consent for the collection of

student information is gained at application via enrolment and consent forms.

42. RECEIVING YOUR RESULTS / QUALIFICATION

OFM will only issue qualifications and statements of attainment that are within its scope of registration.

If you have successfully completed all requirements for a qualification, you will receive your certificate

including a competency statement which lists all units completed. If you did not successfully complete all

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requirements for a qualification or only enrolled in a partial qualification, you will be issued with a statement of

attainment that includes all units that you successfully completed.

Please allow up to 4 weeks from course completion for your qualification or statement of attainment to be

issued subject to payment of any outstanding fees or charges.

Should you require a certificate re-issue due to loss or damage, contact the student administration office

during business hours (a fee applies).

43. QUESTIONS OR FEEDBACK?

Every effort has been made to ensure that information included in this student handbook is correct at the

time of publication.

Should you have any questions or feedback about the information in this handbook, please contact the

student administration office.

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APPENDIX

ACKNOWLEDGEMENT OF RECEIPT AND UNDERSTANDING OF CONTENTS

I, __________________________________________________________ acknowledge that I have received

a copy of the O’Halloran Fire & Medical Pty Limited (OFM), RTO Student Manual 2018, Version 1.0 dated

18/10/2017 of 25 pages and have had time to read and understand its contents including my rights and

responsibilities as a student enrolled at O’Halloran Fire & Medical.

I understand that from time to time, revisions to this manual will be posted on the OFM website

www.ofm4u.edu.au and it is my responsibility to check regularly for revisions that may affect my enrolment or

rights.

_____________________________________ ______________________________

Insert Full Name

Signature Date