A solution to sustain

your sales strategy

Web CRM One 2. .0

Solution presentation

Meeting goal

Introducing our company

Sharing ideas and considerations on the opportunity to adopt a Web CRM solution

Introducing our Web CRM One 2.0 solution

Evolutions expected from our solution

Mario BaroneChief Excutive Officer

Luciano BarraCRM & SAP consultant

Who we are.

1995

Was born with the

goal to supply

professional IT

servicces at high

added value.

2004

SAP Certification

National reference

point for the

development of

addon and Web

applications for SAP

Business ONE

2009

SAP AG certificationWEB CRM ONE

worlwide recognised

for the integration to

SAP Business ONE

and creation of an

international partners

network

More than 1.000.000 hours of

consultancy

More than 250 projects

115.000 hours of investigation

and development

80.000 hours of training

More than 150 satisfied clients

2000

Sybase, Oracle & SUN

certification, becoming a

national reference point

for developing Web

Software architectures

integrated to SAP R/3 for

big clients

Some of our clients

Web SUITE ONE

Designed and developed by Run TimeSolutions to improve your Business.

Completely integrated to SAP Business ONE, to let information and

applications available whenever and wherever.

WEB CRM ONE

obtains SAP AG certification worldwide

recognized for the integration with SAP

Business One.

Our Business Unit

Outsourcing AreaProjects andDevelopment Area

Management Area Internet Area

Why choosing

Web CRM One?.

Any CRM solution not integrated with

SAP Business Onemeans

expensive implementation,

Synchronization and maintenance

Agente

Business Partner

Contatti

Attività

Opportunità

Ordini

Statistiche & Report

Area Manager

WEB CRM ONE

It is the solution thatensures a fully

integration of the commercial processes

and direct access toSAP Business One

database with certaincosts and times

Agente

Business Partner

Contatti

Attività

Opportunità

Ordini

Statistiche & Report

Area Manager

SDK

What does it mean to integrate processes and data? :

Web CRM One

Use SDK in SAP Business One and the managed information is visible in real

time from home

Ordine 10291 The information is present

in a single database

SAP Business One

WEB CRM ONE 2.0:

The new philosophy of CRM.

Why Intelligent?

Because it allows an Intelligent

visualization of data thanks to the

SuperQuery features, Dashboard

and analysis to plan single or

multiple activities .

Business SystemIntelligent & Social

Social?

Because it offers the

possibility to exploit the new

channels of communication

of Social Network to amplify

and set up new and

profitable Business relations

Business SystemIntelligent & Social

The fully integration with SAP Business One allows you to have a complete control of the activities of your customers

Management of customer’s opportunities , quotations and orders

Immediate collaboration between sales network and centraloffice thanks to the inner messages network.

The agent sees only the information of his responsibility.

Georeferencing of your customers addresses , thanks to the integration with Google Maps

Reports Management available with a click thanks to the integration with Crystal Reports

Defining Budget for each agent, customer and or item

Multilenguage support (Italian, English, French, German, Spanishand Chinese)

Business Intelligence integrated (SuperQuery)

Social Network (Twitter & Linkedin)

Web CRM One 2...0

Intelligent & Social Business System

First quarter 2011

Multichannel Marketing

Campaign Management

Advanced Dashboard

Second quarter2011

Lead Management

Intelligent Catalogue

By the end of2011

2012

Collaborative Portal

Advanced Rate Management

Service Management

Widgeting

Cooperation System

Social Nework evolution

Web CRM One 2...0

Intelligent & Social Business System

The advantages of Super Queries.

The main goal of the superquery is allowing the user to autonomously manage the research modalities (what I want to obtain), the results (what I want to see) and work on these (what I want to do).

Sometimes a research result is not easy to read . Through the Indicators is possible to obtain homogeneous groupings which give a clear vision of a research result and if needed , to see data on a deeper result (drill-down).

Once found the wished target , the user can carrry out massive actions, for example planning multiple visits on multiple targets.

Research filterDefyning a research filter means that the user(or his responsible) establish a research modalitythrough criteria defined by himself

WHAT I WANT TO OBTAIN

RESEARCH RESULTExecution of a research filter generates a resultcontaing all the information the user established.

WHAT I WANT TO SEE

Filters and results of a research are definedworking on the attributes of a universe .

ACTIONSOne having obtained a result I can carry on actions.

WHAT I WANT TO DO

All the information and relations among the entities define the “Clients” Application Universe

Client

Contacts

Activities

Opportunities

Orders

What an Application Universe is.

Anallysis through DashboardAccording to indicators typology already defined in Superquery is possible , selecting indicators of Count Type, analysing per analysis dimensions….

Anallysis through Dashboard... End selecting “Count” type Indicators it is possible to obtain analysis detailsmore and more analytic.. And if we select an Analysis Dimension it is possible to carry out OLAP typical activities (drill-down, drill-up, multidimensional surfing, ....).

Internet is similar to a barrier reef .Both of those are complex ecosystems subjected to continuous changes.

Fishes are like people, users or consumers.They are of different colours, size and kind.Collectively they form communities.

Social networks are growing in all social segments and

generations.

Bu

sin

ess

ori

ente

d

Communication oriented

Facebook

LinkedIn

Registered users

Visitors

XING6.1 Millions

23 Millions

MySpace

55.6 Millions

185 Millions

122.2 Millions

500 Millions

13 Millions

100 Millions

14.2 Millions

43 Millions

The evolution consists in designing the Business in Social Media Environment

Customers

C

C

Product

Support

Specialists

CSRs

CC C

CKOL

KOL

Product

Marketing

Lead Gen

Public

Relations

Commercial

Marketing

Product

Marketing

Rel Mgt

Biz Dev

Employees

Engineers

Product

DevelopersL

iste

nin

g

Pla

tfo

rms

“Mobile Web Services” on the integration platform B1i

Approvals Alerts Information on Clients/Suppliers Information on Products Reporting

Ready for the new era of “Mobility”

Analysis

Easy to useFlexible

“Simplifies and cuts down management, technologic evolution and business costs ”

“It easy adapts to the Company Business needs”

“All processes defined in SAP Business One and SAP R/3

are fully integrated ”

Scalable and Performing

Easy to integrate

RUN TIME Solutions srl Via Achille Grandi, 23 20092 Cinisello Balsamo (MI) Tel 02 614644.1

Fax 02 614644.50 e-mail: runtime@runtime.it

Web: www.runtime.it

twitter: twitter.com/runtimesocial