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Run SAP Like a Factory with Operational Automation

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A presentation at SAP Tech Ed Madrid by Peter Wiotti & Magnus Jansson Operations Manager & Basis Team Leader, Implema AB, Sweden and Eric Robertson Global Lead, SAP Solutions Cisco Systems
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Session: 12809 Peter Wiotti & Magnus Jansson Eric Robertson Operations Manager & Basis Team Leader Global Lead, SAP Solutions Implema AB, Sweden Cisco Systems SAP Application Lifecycle Management Run SAP Like a Factory with Operational Automation
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Page 1: Run SAP Like a Factory with Operational Automation

Session: 12809

Peter Wiotti & Magnus Jansson Eric RobertsonOperations Manager & Basis Team Leader Global Lead, SAP SolutionsImplema AB, Sweden Cisco Systems

SAP Application Lifecycle Management Run SAP Like a Factory with Operational Automation

Page 2: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

Page 3: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 3

Solution Manager

Implementation

TechnicalTemplates

Operations

Application lifecycle management Route to operational best practices

SAP Enterprise Modeling Applications by Software AG

ModelTemplates

TestPlan

LearningMap

SolutionMaintenance

Project

ImplementationProject

Manual Processes

SAP TestAcceleration and

Optimization

Automated Testing

SAP Application Visualization

by iRise

Requirements Visualization

SAP Quality Center by HP

Testing

SAP Central ProcessScheduling

by Redwood

SAP Extended Diagnostics by CA Wily

Monitoring, Java Diagnostics

Process Model3 Levels (IT View)

Process Model5-7 Levels BPR

Job Scheduling, Enterprise Process

Automation

Page 4: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 4

Solution Manager

Implementation

SAP IT Process Automation by Cisco

(Technical Operational Processes)

TechnicalTemplates

Operations

Application lifecycle management Route to operational best practices

SAP Enterprise Modeling Applications by

Software AG

ModelTemplates

TestPlan

LearningMap

SolutionMaintenance

Project

ImplementationProject

PreDefined

Custom

Automated

SAP Test Acceleration and

Optimization

Automated Testing

SAP Application Visualization

by iRise Requirements

Visualization

SAP Quality Center by HP

Testing

SAP Central ProcessScheduling

by RedwoodJob Scheduling,

Enterprise Process Automation

SAP Extended Diagnostics by CA Wily

Monitoring, Java Diagnostics

Process Model3 Levels (IT View)

Process Model5-7 Levels BPR

SAP Landscape Virtualization Management

System copy; refresh

Page 5: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 5

Problem: Due to the adoption of advanced IT and SAP landscapes, IT is being asked to do more with less faster while reducing risks and ensuring a higher quality of service delivery.

Our Goal: A solution that reduces the Total Cost of Ownership of IT and goes beyond monitoring by standardizing, unifying, and automating the best practices for SAP and IT operational processes.

SAP IT Process Automation by CiscoOverview

Page 6: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 6

RunSAP Like A Factory – Automating Technical Operations

Technical Administration: Automate Operational and Administrative Plans or Procedures that

can be scheduled and delivered by reports via mobile devices Be Proactive rather than Reactive!

Example Scenarios: Administrative Landscape Checks Portal Checklist, SAP HANA Checklist Pre and Post Landscape readiness checks after

SysCopy/Refresh Corrective Actions:

When a queue is stuck Database tablespace issues User session issues Failed batch jobs, short dumps, RFC connections

450+ Process Flows

Inspect

Adapt

Do

Requests Plan

Page 7: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 7

RunSAP Like A Factory – Automating Technical Operations

Technical Monitoring and Alerting: Your system is configured to trigger alerts when thresholds are not met

or the system / interface is down. You have achieved alerting. Now What?

• What are the actions to be taken?

• What additional information is required?

• What other influences could be the cause?

• Is the Alert Meaningful?

RunSAP Operational Procedures or Action Plan 450+ Visual Process Flows (Plan) Visual Editor (Customize Plan)

Inspect

Adapt

Do

Alerts Plan

Page 8: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 8

SAP E2E Alert Inbox

Page 9: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 9

E2E Response – SAP Incident Report

Description: SAP Indicates task to be performed manually using SU01. Automation Requirement: • Check if user is locked • Unlock the user• Review system log entries for initial lock reason • Scenarios provided (SM Locked users / SM Resolve locked users)

Page 10: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 10

Automation ProcessesTr

ou

ble

sho

oti

ng

Co

rrec

t P

rob

lem

Page 11: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 11

Alert Inbox – After Update by ITPA with Automation Summary update

Description: Alert updated with Automation Summary with resolution details

Page 12: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 12

RunSAP Like A Factory: Going Beyond Alerting

Page 13: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 13

RunSAP Like A Factory: Going Beyond Alerting

Page 14: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 14

RunSAP Like A Factory: Going Beyond Alerting

Page 15: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 15

Performs System and Infrastructure Health Checks

Pinpointed Diagnostics that help IT perform automated corrective actions before they impact business, with IT checkpoints and full audit tracking

Speeds up HANA implementations

Ensures that HANA best practices are followed to drive efficient IT operations

HANA workload profiling for integration into 3rd party operations.

Enables full landscape visibility across HANA operations

Enhances low-touch plug-and-play HANA operations

SAP IT Process Automation by Cisco Automation pack for SAP HANA - Excellence in HANA Operations

ENSURING OPERTIONAL EXCELLENCE FOR YOUR HANA INVESTMENT

KNOWLEDGE BASE CORRECTIVE

ACTIONSOPERATIONAL EXCELLENCE

MONITORING + +

New

Page 16: Run SAP Like a Factory with Operational Automation

Customer Story: Implema

• Leading Swedish SAP Supplier for SME• SAP Partner Edge Gold• Nordic Partner of the Year 2009• First to sell SAP on Demand in Sweden

2011

Page 17: Run SAP Like a Factory with Operational Automation

Why automation is needed?• Seeking to be proactive with the systems we manage and not reactive

• SAP is a strategic platform and needs to be available 24/7/365

• Simply hiring more SAP expertise would not allow us to keep pace with

business needs & would not increase efficiency of managing

environments

• Want to reduce potential for notifications of SAP issues from the users

• Hardware level monitoring does not report on application level events

(system dumps, user timeouts, extended runtimes, etc.)

Page 18: Run SAP Like a Factory with Operational Automation

Why Cisco?• Provides one system that simplifies SAP performance management

across environment

• Enables proactive approach through:– automated daily checklist monitoring

– intelligent alerts for user lockouts

– intelligent alerts for system and hardware performance

• Supports more efficient staff deployment

– SAP experts can focus on new modules or functionality

– Supporting staff can take on many daily SAP management tasks with Cisco

TEO to help them

Page 19: Run SAP Like a Factory with Operational Automation

© 2012 SAP AG. All rights reserved. 19

Automate SAP and non-SAP IT

Operational Best Practices

Quick deployment with small foot print. No agents.

Consistent troubleshooting and remediation, regardless of time of day, with audit trails

Automatic proactive resolutions

Centralized IT process knowledge base

Integrate into existing monitoring solutions (SAP Solution Manager, Microsoft, HP, IBM, BMC, CA, etc.)

Integrate into existing help desk solutions such as BMC Remedy, ServiceNow, and HP Software Service Manager

Automate Alert & Incident response

process

Automate remediation with Approvals

Automate Run SAP Operations and

Procedures

450+ Best Practices Content Flows for SAP Business Apps

and SAP HANA

Visual Modeling of IT Operational Processes

Automated Reports of IT Operational Process Runs with built-in ROI

Third-PartyAdapters & Automation Packs w/ Solman 7.1

support

SAP IT Process Automation by CiscoKey Features


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