RUN SIMPLEwith SAP HCM Cloud Service and Support

The Value of SAP Consulting for HCM Cloud

ACCELERATED IMPLEMENTATION: Product Knowledge

• Rapid Deployment Solution: BizXpress

• Packaged Integrations

• Direct access to product and solution teams

PREDICTABLE OUTCOME: Deliver Project Certainty

• Responsible for delivery of our software

• Your success is critical to our brand

• Accountability of outcomes

LONG TERM FOCUS: Software Asset Life

• Pre-configured, best practice based solutions

• Relevant, viable solution with zero to minimal customization

• Reduced TCO, highly scalable

GLOBAL SCALABILITYWorldwide Expert Resources

40+ Years HR Experience

400+ HCM Resources

10,000+ HCM Delivered Projects

3,500+ Customers

Gartner says it best…

SAP Services Named a Leader in Gartner 2014 Magic Quadrant for SAP Implementation Service Providers, Worldwide

See More…

…With a robust portfolio of services offerings that

help SAP customers identify the correct solutions,

implement it effectively, train the workforce and

keep the solution running smoothly, SAP Services

helps customers succeed with their IT solutions

every step of the way.

…On average, the SAP Services organization trains

more than half a million individuals each year

on how to successfully use SAP systems, and has

thousands of consultants specifically for the SAP

HANA platform and mobile and cloud technology.

SAP Services delivers innovation via productization

and engineering at an elite level to help customers

reduce total cost of ownership.

Leading Companies Trust SAP Consulting

SAP Reputation Tied to Project Success

Unmatched Integration Expertise

Direct Engagement with Product Management

100% Focused on SAP

Reduced TCO Highly Scalable

Users: 14,000 globally / 160 countries

Products: Employee Central

Timeline: 13 weeks

Results: One global HRIS system that including streamlined integrations, Single global Perform & Rewards system, Single global payroll provider

Next Up: Compensation, Variable Pay, Learning, Onboarding

Users: 21,000 globally / 100 countries

Products: Compensation, Employee Central, Performance & Goals, Recruiting Management, Workforce Analytics solution

Timeline: Multi phase deployment

Results: 21,000 employees in 100 countries will be aligned with global human capital planning and processes; Core HR functionality that meets all the company’s business needs from the cloud: minimizing the maintenance burden

Users: 13,000

Products: Compensation, Employee Central, Performance & Goals, Recruiting Management

Timeline: Multi phase deployment

Results: Substantial time and cost savings by reallocating resources and reducing administration; Accurate reporting and analytics from a single global system of record; Comprehensive view of the global team; Standardized HR processes and workflows

The SAP Service Advantage

We see SuccessFactors as a partner in meeting our high expectations for developing an effective global workforce. Throughout the implementation of Employee Central, SuccessFactors has demonstrated the ability to share our vision for DENTSPLY’s future. We look forward to working with them to meet our workforce management goals in the years to come.”

Paula Cava, Corporate HR Director, DENTSPLY

Why SAP Services for SuccessFactors? It’s simple: they took the time to understand our very complex business structure, and they clearly showed how their partnership, solutions, and services would support our strategic operating model.”

Judith Ferrell, Manager, HRIS/People Services, Amway

SAP Delivers Full Service for the Cloud A Comprehensive Portfolio to Help Ensure Success

ASSESS IMPLEMENTPREPARE

• Business case development

• Business transformation Roadmap

• Implementation Services

• Rapid Deployment Services (RDS)

• Integration and Extension Services

• Data Migration

• Project Management Services

• Deployment Planning

• Solution Architecture Services

• Quality Assurance and Risk Management Services

• Business Process and Design Services

• Change Management Services

LEARNRUN OPTIMIZE

• Online training

• Custom Training Materials Development

• Pre-developed editable training materials

• Community based knowledge sharing

• Several Support Options

• Managed Service Offerings

• Center of Excellence

• Value Improvement Program

• Customer Community / User Groups

• Solution Expansion

• Solution Enhancements

• Process Re-design

• System or Form Upgrades

• Expert on Demand Services

Assess

Strategy and Assessment Services

Engage SAP Services & Support as your strategic partner and create measurable value through business transformation:

• Assess your HR needs and goals based on industry benchmarks and best practices

• Map out prioritized initiatives, transitional steps, and milestones

• Understand how to leverage your existing IT investments while taking advantage of the latest cloud-based solutions for HR

• Increase efficiency, quality and transparency of HR processes

• Create road maps and manage business transformation programs

Business Case Development

HR Benchmarking

Business Transformation Roadmap

Prepare Develop a framework for on-going innovation and value in your investment

SAP approaches implementation differently. This is much more than just a project…together we are setting the foundation for ongoing innovation to ensure that you get the most value possible out of your investment. Solution Architecture is our best recommendation to ensure you’re journey to the cloud starts off on the best footing. By taking the time at the beginning of your project to understand data dependencies between solutions, “how” processes are executed and the impact of those processes, you’ll be well equipped to plan a successful cloud deployment.

Solution Architecture and Deployment Planning Services

• A detailed process and data integration map to understand dependencies between solutions; how upstream decisions impact downstream processes

• Stakeholder analysis to identify usage patterns of current and to-be HR processes

• Integration Blueprint including integration considerations, resource planning recommendations and decision timetable

Our team will

• Demonstrate deep knowledge of the end-to-end SuccessFactors platform (BizX) architecture

• Facilitate governance discussions to provide holistic view of implementation and decision-making

• Identify and document risks and recommend mitigation strategies to address functional and/or integration requirements / dependencies

Implementation Deployment Planning

• Review Key business priorities and objectives• Leverage SAP’s Start Anywhere Go

Everywhere approach• Evaluate SAP’s Cloud Deployment Point

of View and review options• Identify resource requirements and project

dependencies for success• Plan a deployment strategy and launch plan

Prepare Effective management and control of project risks

SAP HCM Quality Assurance Services

• Provides SAP customers expert-level service to better prepare, execute, and control SAP Cloud implementation projects

• Expert-level governance and quality assurance reviews help mitigate project risk, contain project cost, and keep projects on track for an optimal implementation of the Cloud solution

• Take action on any potential project risks by executing on our Quality Assurance risk-mitigation recommendations

Benefits

• Helps customers reduce risk and increase quality of their Cloud projects through governance and quality assurance reviews

• Is executed by experienced SAP consultants with expert-level knowledge of Cloud projects and implementation best practices

• Is delivered for all phases of the project, from the prepare phase to go-live

• Delivers findings and recommends actions to help assure project success

• Attractively priced

Solution Risk

• Functional Gaps• Partner Solutions• Integrations

Project Risk

• Project Costs• Partner Expertise• Resource Availability• Project Transparency

Customer Risk

• Adoption of Solution• Business Criticality of Go-Live Event• Business Criticality of Solution

Effectively Manage:

Pro

ject

Pre

paration & Readiness

Design

S

olutio

n

Review

R

eview

Gov

erna

nce Review Review

Project Support

& Governance

PROJECTSUCCESS

QA ReviewReview project setup, governance model, and project schedule

Project GovernanceScope validation and assist with project preparation

QA ReviewReview testing results, go-live

readiness, and adoption readiness

Project GovernanceRecommendations for cutover,

Go/No-Go decision and handover to Support

QA ReviewReview solution design, integration, and data migration Approach

Project GovernanceRecommendations for data migration, integration, and configuration planning

QA ReviewReview solution configuration,

integration, data migration, testing approach, and cutover planning

Project GovernanceRecommendations for solution integration,

testing and adoption planning

Quality Assurance Delivery Approach

Implement Flexible Deployment Options to “Start Anywhere”

Flexible Deployment options

• START: Solve an immediate pain point (e.g. Workforce Analytics)

• REPLACE: Disparate Legacy Systems• GROUP: Leverage more than one to solve

a bigger pain (e.g. Core HR + Recruiting)• LEVERAGE: On-premise ERP Investment

Perspective on Rip and Replace

“How does a client change its multiple processes for doing a performance review (for example) in 10 different countries to the single process it would like to standardize on? That is often the place where Cloud implementations trip up because the customer has been seduced by rip and replace but the change management and the culture of the organization does not support a rip and replace environment. That’s where the hybrid model becomes more interesting.”

– Mike Ettling

Content Integration Extensibility

CoreHR

Succession& Development

Performance& Goals

Payroll

Learning

Recruiting

CompensationOnboarding

SocialCollaboration

HRAnalytics

WorkforcePlanning

Start Anywhere

Implement Cloud Deployment Models

Cloud and on-premise products can be deployed in different ways and in infinite combinations. However SAP has identified and documented the most common deployment models for integrating SuccessFactors with SAP ERP or other on premise ERP solutions. We believe these models enable:

• More productive architecture conversations• More meaningful decision-making• Faster implementations

Once a customer picks a deployment model, SAP implementation experts conduct a workshop to identify the productized integration components and services available from SAP to reduce the cost and risk of all integrations.

Talent Hybrid deployment model:

Customers use one or more SuccessFactors Talent Solutions applications in the cloud, while using SAP ERP HCM for their employee administration and payroll needs. This model is for customers who want to run talent solutions in the cloud, while keeping employeeadministration on-premise. This is the recommended path to the cloud for customers who are

currently usinglines of business software applications.

Full Cloud HCM deployment model:

Runs all talent solutions, employee administration, and payroll applications in the cloud. These applications connect to on-premise ERP applications using a prepackaged integration. This model is for customers who want to run all people management applications

in the cloud.

Side-by-Side HCM deployment model:

SAP ERP HCM on-premise serves as the system of record for employee and organizational information for one set of employees, while SuccessFactors Employee Central in the cloud serves as a system of record for another set of employees, usually from a subsidiary company. In this model, SuccessFactors Talent Solutions in the cloud is used by all employees of the organization.

CLOUD

ON-PREMISE

Talent Hybrid

Talent SolutionsWorkforce Planning & Analytics

TalentSolutions

Cloud HRCore HR (Employee Central)

Talent SolutionsWorkforce Planning & Analytic

SAP ERP HCM

SAP ERP

SAP ERP HCM

For Headquarters

For Subsidiaries

For All Employees

Full Cloud HCM Side-by-Side HCM

DELIVERED AND MAINTAINED INTEGRATIONS

CloudCore HR

Implement Integration Content and Tools

INTEGRATION OPTIONS: varying levels of flexibility to further your success.

Packaged Integrations: SAP has invested in identifying, developing, documenting, delivering, and maintaining a library of functionally rich integrations that most customers need to connect SAP cloud solutions to on-premise and 3rd party applications. This approach makes it faster, easier, and cheaper for customers to implement such integrations.

• Cover the common integrations needed by most customers and takes very little time to implement; usually about 20% of what it would take to build and implement a custom integration

• Designed by SAP software architects using knowledge gained by studying thousands of customer implementations, and in co-innovation with customers.

• Managed by SAP product managers like any other software product, and are subject to the same design, testing, documentation, and release rigor as any other SAP product. Such rigor significantly reduces the risk of business interruption for customers.

• Get access to SAP deep domain knowledge and best practices for hybrid deployments of on-premise and cloud applications. Packaged integrations cover most foundational integrations required by SAP cloud applications.

Standard Integration Templates: Standard integration templates are built to connect SAP cloud products with 3rd-party software vendors in multiple categories. For example, there is a standard integration template to connect SuccessFactors Employee Central with 3rd-party time management software vendors.

Custom Integrations/APIs: Customers and partners often strive to build unique integrations to differentiate themselves from competitors. To help customers build integrations unique to their needs, SAP offers a rich set of open, standards-based, APIs to leverage for custom integrations. SAP customers and partners have already built thousands of custom integrations using these cloud APIs.

Whether it’s the “talent hybrid” model or moving all HR processes to the cloud and integrating the data and processes with on-premise ERP, SAP delivers and maintains a full set of integrations based on our deep knowledge of both platforms. Cost savings can reach 25,000 – 75,000 Euros per interface, plus maintenance costs for when software is changed.

With the delivered integrations from SAP, you can achieve not only cost avoidance but reduced risk.

• Wizard-based prebuilt, configurable processes• Rich bi-directional integration built and maintained by SAP• Designed based on deep knowledge of all applications

Implement Packaged Integration

Pre-defined Integrations with SAP Business Suite

• SAP Financials• Procurement• CRM• Plant Maintenance• Travel & Expense• Environment, Health & Safety• Identity Management• Governance, Risk & Compliance• Payroll

Pre-defined Integrations with Key Go-To-Market Partners

• Benefits• Time & Attendance• Payroll BPO/Services• Background Screen• Recruiting Assessments

Implement: Standard Deployment Timelines Utilizing SAP Launch Implementation Methodology

A key consideration in the planning of your Cloud Transformation is the timing by which solutions can be implemented. Unlike On-Premise solutions, cloud solutions are:

• Cost effective and typically take only 2 to 6 months to implement which maximizes your return on investment so…time to value is a big advantage for us.

• Can be implemented in phases or in parallel to achieve quick wins along the way

• Delivered at the same pace as our innovation…because we update our software 4 times a year, our customers benefit from the latest innovations at a pace that can’t be matched by on premise solutions.

• Benefit from best practice methodologies and online learning

Implement: Rapid Deployment Timelines Utilizing SAP Rapid Deployment Solution for SuccessFactors Implementation Methodology

Our Goal = Time to ValueHCM Cloud Adoption Made Simple, Faster, and Lower Cost – SAP RDS for SuccessFactors (“BizXpress”)

• Well proven SAP/SF Best Practices™ delivered as a pre-configured landscape/master tenant to simplify and accelerate customers’ journeys to cloud

• Cover most common business scenarios for SuccessFactors HCM from Pure Cloud HCM to more complex Hybrid Cloud scenarios with SAP

• Accelerate customers transition into the cloud with new cloud deployments as well as hybrid integration scenarios with process and data integration and data migration

• Crawl, Walk, Run: a modular approach supporting Proof of Concept to large implementations

• Pre-configured landscape with proven SAP/SF Best Practices is the foundation that provides speed to value, repeatability and scalability in the Cloud

modules implemented with RDS at over 40 customers

75+

What’s in the box?

• Fully Configured Instance• Business Processes & Workflow• Role Based Permissions• Templates• Content (pick lists, values)

• Data Migration• Current Records• Import Tools for history

• Training• Digital Training Assets• Train-the-Trainer

• Transition Package

Implement: Sample Roadmap Flexible Deployment with Incremental Value

• 8 – 12 weeks typical for PM, GM, EP, CDP, 360, Calibration

• 14 – 18 weeks typical for Succession, Compensation, Analytics & Planning, LMS

• 20 – 24+ weeks typical for Recruiting, Variable Pay, Employee Central

• 24+ weeks minimum for Employee Central Payroll

Platform(SSO, Profile, Mobile, Jam) Succession & Development

Compensation

RecruitingLearning Management

Employee Central Workforce Analytics

Performance &Goals

YEAR 1 YEAR 2

Q3 Q4 Q1 Q2

Implement SAP Launch Cloud Implementation Methodology

SAP Launch is a very prescriptive and predictable methodology that is lean and fast, while at the same time incorporating the iterative and agile approach where it makes sense, like with configuration and testing. This allows us to lead with best practices yet involve the customer in the configuration and testing cycles to ensure that the solution fits their business.

Project Management

Solution Design

Integration Preparation

...

Project Team Enablement

Solution Configuration

Solution Walkthrough

...

Data Migration

Integration Setup

Solution Testing

Cutover Planning

...

Solution Adoption

Cutover Execution

PREPARE REALIZE VERIFY LAUNCH

ProjectVerification

Go-Live

SolutionAcceptance

ReadinessAcceptance

Sign-Off Required for Migration to next level. We own responsibility to our Cloud Environments for 5000 other customers

Aligned and integratedincident management

• Holistic experience across your entire landscape

• All interactions dispatched and routed internally

• Deployment Support for Cloud and On-Premise Integration

Harmonized end-to-end procedures

• For Cloud, On-Premise,and Hybrid landscapes

• All communication channels, processes, and reporting mechanisms are aligned to address your mission critical processes

Run Flexible Deployment Options to “Start Anywhere”

Simple and Streamlined Support Services

INCIDENTSPROCESS

IMPROVEMENTS

SAP SUPPORT CENTER

SAP SUPPORT

CUSTOMERS

SERVICEOPTIMIZATION

YOUR CLOUDSOLUTION

SolutionArchitectureWorkshops

SolutionAssessment

Execution

Expert onDemandServices

Form/ProcessImprovements

or Additions

System/FormUpgrades

QualityAssurance

SolutionExpansion

Training andEducationServices

Optimize Your HCM Cloud Solution

SAP Services can help you Identify areas where you can optimize or expand your solution and take advantage of the latest innovations.

Getting the Best Value From Your HCM Cloud Solution

Learn SAP Education

SAP currently offers three types of training for the HCM Cloud:

• Project Team Orientation (PTO) • Admin Training• End User Training

The Training Life Cycle & You

At Kick-Off

As a major stakeholder responsible for implementing and maintaining SuccessFactors solutions, the Project Team Orientation (PTO) training focuses on core out-of-the-box functionality and prepares you to make the best decisions for a successful implementation.

Before Go-Live

The Admin Training courses are designed for the administrators responsible for your software systems. These courses cover key concepts, features, terminology, and practice of necessary skills before you go live.

At Go-Live

Success Academy’s end user training enables you to tailor an adoption program that drives acceptance, proficiency, and success of your new SuccessFactors systems

How is Training Delivered?

Cloud Learning Center

The Cloud Learning Center (CLC) is your single stop for Success Academy training. Including over 30 on-demand digital Public Training courses.

Included in the platform purchases is global on-demand access to Platform Project Team Orientation and Admin Training courses via the CLC. Simply Access the CLC and go!

Private Training

Private Training are specialized instructor lead courses tailored to you company’s specific needs/interests. Delivered virtually or on-site, Private Training provides hands-on practice of your company’s configuration set-up.

Recipe for Success

The Right Partner

• Best practice knowledge• Collaborative Planning and execution • Upfront Training and Pre-Work • Solution Architecture & Design

The Right Approach

• Risk Mitigation and Project Governance • Flexible methodology • Phased Approach & Iterative configuration cycles

For your Success

• Customer enablement through coaching and training• Transparent Project Management and Project Tools• Training & Knowledge Transfer to ensure seamless transitions

Run Simple Start Your HCM Journey with SAP Services and Support

Lets start the conversation about your business transformation and help your business Run Simple.

Thank You!

Contact SAP Service and Support at:SAPNAHCMServices@sap.com

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