A successful communications audit

Richard RicheB-BBEElevel 4 EME

Communications audit ?Communications audit ?

Regular, systematic examination of current

communication practices and future needs

with a customer focus

Know?

Johari’s Window

Scope: What are your communication pain points?

Scope: What are your communication pain points?

• Internal?•External?•Combination?

Customer elementsCustomer elements

Strategy elementsStrategy elements

People elementsPeople elements

Audit processAudit process

Audit process Audit process

Report and implementReport and implement

Required information

1