S D S AS D S A

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

Which Model? When? What Which Model? When? What Order?Order?

• BenchmarkingBenchmarking– Use this process when a system needs total Use this process when a system needs total

rework, redesign or a complete new processrework, redesign or a complete new process

• SDSASDSA– Use this model when a process needs to be Use this model when a process needs to be

standardized, before it can be improvedstandardized, before it can be improved

• PDSAPDSA– Use this process when you have a system in Use this process when you have a system in

place that you want to improve (and there place that you want to improve (and there is already a process in place for this is already a process in place for this system)system)

What is SDSA?What is SDSA?

• It is the process of aligning It is the process of aligning and strengthening the and strengthening the information you will be information you will be addressing during an actual addressing during an actual PDSA. PDSA.

• It is the process of getting all It is the process of getting all stakeholders to look at and stakeholders to look at and interpret data in the same way.interpret data in the same way.

Why is SDSA important?Why is SDSA important?• It allows for the design, writing and It allows for the design, writing and

reviewing of content before launching reviewing of content before launching a new process or working on a current a new process or working on a current improvement process.improvement process.

• It allows for the alignment and It allows for the alignment and strengthening of any planning process.strengthening of any planning process.

• It allows for good communication It allows for good communication about what is being developed with all about what is being developed with all stakeholders.stakeholders.

• It allows time to do trials of data It allows time to do trials of data collection, as well as identifying collection, as well as identifying inconsistencies with the process.inconsistencies with the process.

When should you use SDSA?When should you use SDSA?

• When there is the possibility of a When there is the possibility of a wide variance in both approach wide variance in both approach and deployment of the and deployment of the improvement process being improvement process being addressed.addressed.

• When undertaking a brand new When undertaking a brand new process and detailed planning and process and detailed planning and analyzing should be done before analyzing should be done before implementation.implementation.

Questions to be answered Questions to be answered during the SDSA…during the SDSA…

• What information / data will What information / data will need to be collected and need to be collected and analyzed before making changes analyzed before making changes in a program or process?in a program or process?

• What are the critical measures What are the critical measures of success?of success?

• How is data analyzed and used How is data analyzed and used to make decisions?to make decisions?

• How do you address the needs How do you address the needs of all stakeholders?of all stakeholders?

SDSA questions continued…SDSA questions continued…

• On the Process Diagram subsystems On the Process Diagram subsystems are identified but how do you address are identified but how do you address the influences they have on the larger the influences they have on the larger system needed to be improved?system needed to be improved?

• In the Deployment Flowchart In the Deployment Flowchart stakeholders are identified but how stakeholders are identified but how do their roles really influence the do their roles really influence the improvement process?improvement process?

• How do you address improvements How do you address improvements with the areas that could be changed?with the areas that could be changed?

Walking through theWalking through the SDSA Process SDSA Process

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

Standardize Standardize

Clearly identify how all stakeholders think Clearly identify how all stakeholders think

the system operates.the system operates.

Need to Complete: background Need to Complete: background information, system definition, project information, system definition, project statement and operational definition, statement and operational definition, process diagram.process diagram.

Use these Tools: Affinity, Cause and Use these Tools: Affinity, Cause and Effect, NGT, Relations or Scatter to help Effect, NGT, Relations or Scatter to help define.define.

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

StandardizeStandardize

Stakeholders should use a quality Stakeholders should use a quality tool or create a narrative tool or create a narrative description of the way the process description of the way the process actually works.actually works.

Use these Tools: Affinity, Flow Use these Tools: Affinity, Flow Chart, NGT, Relations, Sampling or Chart, NGT, Relations, Sampling or Scatter DiagramScatter Diagram

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

StandardizeStandardize

Create your data gathering plan.Create your data gathering plan.

Be aware of variables which could Be aware of variables which could affect the data which you are going affect the data which you are going to collect.to collect.

Use these Tools: Affinity, Control Use these Tools: Affinity, Control Charts,Charts,

Check Sheet, Histogram, NGT, Check Sheet, Histogram, NGT, Operational Definition, Pareto, Operational Definition, Pareto, SamplingSampling

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

DoDo

Run the system consistently.Run the system consistently.

Consider “trial classrooms” to look Consider “trial classrooms” to look for trouble areas then go school for trouble areas then go school wide and again, look for trouble wide and again, look for trouble areas.areas.

Complete check sheet or other data Complete check sheet or other data record.record.

Use these Tools: Force Field Analysis, Use these Tools: Force Field Analysis, Process DiagramProcess Diagram

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

StudyStudy

Collect data, information and Collect data, information and knowledge about how the system knowledge about how the system works.works.

Complete analysis tools and possibly a Complete analysis tools and possibly a narrative interpretationnarrative interpretation

Use these Tools: Control Charts, Use these Tools: Control Charts, Force Field, Histogram, Pareto, Force Field, Histogram, Pareto, SamplingSampling

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

ActAct

Develop feedback systems to Develop feedback systems to maintain consistency and make maintain consistency and make continual improvement.continual improvement.

Develop written action statements Develop written action statements to keep the system stable and to keep the system stable and consistent.consistent.

Use these Tools: Affinity, Flow Use these Tools: Affinity, Flow Chart, Histogram, Pareto, Chart, Histogram, Pareto,

Design theMeasurement

System

DocumenttheProcess

Definethe System

Plan forImprovement

StabilizetheSystem

CollectandAnalyzeData

Carry outthe work asStandardized

STANDARDIZE

DO

STUDY

ACT

ActAct

Make recommendations of the Make recommendations of the next steps for continuous next steps for continuous improvement.improvement.

Use these Tools: Affinity, Use these Tools: Affinity, Histogram, NGT, Pareto, Histogram, NGT, Pareto, Relations, Sampling, Scatter Relations, Sampling, Scatter Diagram.Diagram.

What do you do after What do you do after SDSA?SDSA?

• SDSA - Aligning the system needed to be SDSA - Aligning the system needed to be improved improved

- Broad focus of whole system- Broad focus of whole system - Is everyone thinking and interpreting - Is everyone thinking and interpreting

things the things the same way?same way?

• PDSA - Taking the standardized data PDSA - Taking the standardized data from the SDSA and start with a PDSA. from the SDSA and start with a PDSA.

- narrowing down to the critical few- narrowing down to the critical few - what will everyone do together- what will everyone do together

Caution of Using SDSACaution of Using SDSA

•Time involvementTime involvement•Overwhelming for Overwhelming for

participantsparticipants•Increased anxiety for Increased anxiety for

stakeholdersstakeholders•Don’t rush the processDon’t rush the process

SDSA in a NutshellSDSA in a Nutshell

• Use SDSA to help define the data Use SDSA to help define the data you will be collecting, assessing you will be collecting, assessing and improving to help make the and improving to help make the improvement process consistent improvement process consistent for all stakeholders. for all stakeholders.

• Use the SDSA to encourage Use the SDSA to encourage “learning by doing” for all “learning by doing” for all stakeholders so that “not doing” stakeholders so that “not doing” does not become an option.does not become an option.

Let’s Try it Out…Let’s Try it Out…

With your SIP / BLT team plan how you With your SIP / BLT team plan how you would use the SDSA to help you with would use the SDSA to help you with one of your SIP goals this year.one of your SIP goals this year.

• Design a SDSA indicating which tools Design a SDSA indicating which tools you will try to use along each step of you will try to use along each step of the process.the process.

• Along with the tool name, identify the Along with the tool name, identify the specific information you would like to specific information you would like to learn from each tool’s data.learn from each tool’s data.

• Report out to group.Report out to group.

ACT

PLANSTUDY

DO

Plan Continuous

Improvement

Define the System

Standardize Improvement

Study the Results

Assess Current Situation

Try Out Improvement

Theory

Analyze Causes