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September 25, 2019
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CMP: | 389 Target: | 440 (13%) Target Period: 12 months
Hexaware Technologies (HEXTEC)
HOLD
Automation, cloud key growth drivers…
Hexaware is a provider of IT & BPO services with a major presence in
banking & financial services (42.8% of topline) followed by healthcare &
insurance (17.8%), manufacturing & consumer (15.3%) and travel & tourism
(11.1%). The company has a strategy of: i) Automate Everything, ii) Cloudify
Everything and iii) Transform Customer Experience. Hexaware believes this
strategy is highly differentiated and sets the stage for growth in the long
term. Based on its strategy, it has been able to grow its rupee revenue, PAT
at a CAGR of 14.7%, 18.3%, respectively, in CY16-18.
Healthy double digit organic growth over next few years
In the age of disruption, the company’s strategy of automating process is
helping its clients in not only saving cost but also improving customer
experience. In addition, migration to cloud is aiding its clients in gaining
scalability, flexibility and agility and have a better IT infrastructure. The
company’s lower presence in legacy infrastructure services coupled with
disrupting strategies is driving double digit revenue growth over the past
few years. Going forward, we expect this trend of double digit growth in
revenues to continue in coming years driven by its differentiated strategy.
Further, considering healthy deal wins in the past two quarters (~US$72
million) coupled with improving client win rate and client mining, we expect
it to register organic revenue growth of 13% in CY19E. Further, the
acquisition of Mobiquity will boost revenue growth to 19.5% YoY in CY19E.
Along with strong client relationships and execution capabilities, we expect
dollar revenues to increase at a CAGR of 17% in CY18-20E.
Offshoring, currency & operational efficiency to drive margins
Attrition remains a key concern for the company, which will have a bearing
on its utilisation and margins. However, the company is trying to maintain
its utilisation at optimum levels and curb attrition to keep revenue, margin
momentum intact. In addition, higher offshoring (due to drawdown in its top
client), lower subcontracting cost, higher organic growth and currency
tailwind would boost margins (~50 bps improvement in CY18-20E).
Valuation & Outlook
Hexaware is expected to register organic growth of 13.0% in CY19E, which
is industry leading growth. In addition, we expect higher offshoring (due to
drawdown in its top client), lower subcontracting cost, higher organic
growth and currency tailwind to boost margins. Consequently, the company
is expected to register rupee revenue and PAT CAGR of 19.9% and 16.9%
over CY18-20E, respectively. Considering the robust growth, we have a
HOLD rating on Hexaware and assign a P/E multiple of ~16x (PEG of 0.9)
leading to a target price of | 440/share.
Key Financial Summary s
(| Crore) CY16 CY17 CY18 CY19E CY20E CAGR (CY18-20E)
Net Sales 3,534.9 3,942.0 4,647.8 5,730.1 6,677.2 19.9%
EBITDA 574.7 655.2 733.8 920.5 1,089.8 21.9%
EBITDA Margins (%) 16.3 16.6 15.8 16.1 16.3
Net Profit 417.1 499.5 583.5 701.9 798.0 16.9%
EPS (|) 13.7 16.6 19.3 23.2 26.4
P/E (x) 28.1 23.2 19.8 16.5 14.5
RoE (%) 24.4 24.9 24.4 24.2 23.4
RoCE (%) 31.7 31.6 30.0 29.2 28.2
Source: Company, ICICI Direct Research
Particulars
Particular Amount
Market Capitalisation | 11754
Total Debt | 0 crore
Cash and Investments | 831 crore
EV | 10923 crore
52 week H/L 460 / 294
Equity Capital | 59 crore
Face Value | 2
Price Performance
Key Highlights
Healthy deal wins, improving client
wins, client mining, Mobiquity
acquisition to boost revenues in
CY18-20E
Expect margins to see improved
trajectory with presence of several
tailwinds
Research Analyst
Devang Bhatt
Deepti Tayal
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ICICI Securities | Retail Research 2
ICICI Direct Research
Stock Tales | Hexaware Technologies
Company Background
Hexaware is a provider of IT & BPO services with a major presence in
banking & financial services (42.8% of topline) followed by healthcare &
insurance (17.8%), manufacturing & consumer (15.3%) and travel & tourism
(11.1%).
Exhibit 1: Vertical wise split
Vertical split (in %) CY15 CY16 CY17 CY18
Banking and FinancialServices 37.3 40.8 43.5 42.8
Travel & Transportation 16.8 14.3 13.0 11.1
Healthcare & Insurance 16.3 16.7 16.2 17.8
Manufacturing & Consumer 29.6 28.2 13.6 15.3
Professional Services 0.0 0.0 13.7 13.0
Total 100.0 100.0 100.0 100.0
Source: Company, ICICI Direct Research
In geographical terms, major revenue contributor is Americas (76.7%)
followed by Europe (12.9%), Asia Pacific (10.4%).
Exhibit 2: Geography wise split
Geography concentration (in
%)
CY15 CY16 CY17 CY18
Americas 80.4 81.7 79.8 76.7
Europe 13 11.8 11.4 12.9
Asia Pacific 6.6 6.5 8.8 10.4
Total 100.0 100.0 100.0 100.0
Source: Company, ICICI Direct Research
From a service wise perspective, a majority of the company’s revenue is
from Application (35.9% of topline) followed by Digital Assurance (18.1% of
topline) and Infrastructure Management Services (IMS) (~15% of topline).
Exhibit 3: Service line break-up
Service wise split (in %) CY15 CY16 CY17 CY18
Application Development & Maintenance (ADM) 37.7 36.6 36.5 35.9
Enterprise Solutions 14.7 13.2 11.4 10.1
QATS /Digital Assurance 20.8 20.4 20.0 18.1
Business Intelligence & Analytics 14.8 15 13.8 13.8
Business Process Services (BPS) 5.4 6.5 7.0 7.2
Infrastructure Management Services (IMS) 6.6 8.3 11.3 14.9
Total 100.0 100.0 100.0 100.0
Source: Company, ICICI Direct Research
The company has a strategy of: i) Automate Everything, ii) Cloudify
Everything and iii) Transform Customer Experience. Hexaware believes this
strategy is highly differentiated and sets the stage for growth in the long
term. Based on its strategy, it has been able to grow its revenue, PAT at a
CAGR of 14.7%, 18.3%, respectively, in CY16-18.
ICICI Securities | Retail Research 3
ICICI Direct Research
Stock Tales | Hexaware Technologies
Investment Rationale
New deal wins, client mining and automation to drive revenues
Under the strategy of Automate Everything and Cloudify Everything,
Hexaware helps its clients to automate its processes and migrate to cloud.
In the age of disruption, the company’s strategy of automating process is
helping its clients in not only saving cost but also improving customer
experience. In addition, migration to cloud is aiding its clients in gaining
scalability, flexibility and agility and have a better IT infrastructure. The
company’s lower presence in legacy infrastructure services coupled with
disrupting strategies is driving double digit revenue growth over the past
few years. This strategy works across verticals but has been particularly
beneficial for infrastructure management services (IMS) and business
process services (BPS). These verticals have grown at a CAGR of 52.1% and
19.5%, respectively, in CY16-18 and contributed ~48% of incremental
revenues during the same period. Further, the company has targeted
geographies that are less penetrated by peers, for example Asia Pacific
(Singapore, Hong Kong & Australia), which witnessed CAGR of 43.6% in
CY16-18. This strategy has enabled the company to grow at a CAGR of
14.7% in CY16-18. Going forward, we expect this trend of double digit
growth in revenues to continue over the coming years driven by its
differentiated strategy. Further, considering healthy deal wins in the past two
quarters (~US$72 million) coupled with improving client win rate and client
mining, we expect it to register organic revenue growth of 13% in CY19E.
This organic growth is after considering client specific issues in its top client
in the banking segment. Further, the acquisition of Mobiquity will boost
dollar revenue growth to 19.5% YoY in CY19E. Along with strong client
relationships and execution capabilities, we expect dollar revenues to
increase at a CAGR of 19.9% over CY18-20E.
Cost efficiency to drive margins
The company has been witnessing higher attrition over the past few quarters
due to a tightening of the labour market in the US, which has impacted its
revenues and margins. Attrition remains a key concern for the company,
which will have a bearing on its utilisation and margins. However, the
company is trying to maintain its utilisation at optimum level and curb
attrition to keep revenue and margin momentum intact. In addition, higher
offshoring (due to drawdown in its top client), lower subcontracting cost,
higher organic growth and currency tailwind would boost margins. Hence,
we expect margins to improve ~50 bps to 16.3% over CY18-20E.
Mobiquity acquisition a long term value driver
Hexaware acquired Mobiquity for US$182 million (~| 1274 crore).
Mobiquity had a revenue of US$70 million (~| 490 crore). This leads to a
valuation of EV/sales of 2.6x. The EBITDA margins are in low teens with zero
debt. Their top-20 customers account for 90% of revenue. Mobiquity is an
independent customer experience consulting firms that specialises in multi-
channel digital experiences using cloud technologies. The company
provides next-gen user interfaces, such as smart speakers and digital
assistants. Hexaware’s key customers are Amazon Web Services,
Rabobank, Philips, Wawa, Backbase and Otsuka. This acquisition
strengthens Hexaware’s two strategic offerings Cloudify Everything and
Transform Customer Experience. The company is seeing strong demand for
these capabilities. With this acquisition, Hexaware will be able to further
accelerate its contribution to their customers’ business growth. As on
Q2CY20, the company is witnessing large number of joint pipelines (that are
in early stages). There could be one or two transactions that could fructify.
We believe this acquisition will be a key growth driver for Hexaware in
coming years. However, in the near term, the acquisition will lead to lower
dividend payout, moderation of RoE & RoCE as Mobiquity has lower margins
compared to the company’s average.
CY19E expected to register 19.5% YoY growth in
dollar revenues
IMS and BPO have grown at a CAGR of 52.1% and
19.5%, respectively, in CY16-18 and contributed
~48% of incremental revenues in the same period
Mobiquity has marquee clients like Amazon Web
Services, Rabobank, Philipa, Wawa, Backbase and
Otsuka
ICICI Securities | Retail Research 4
ICICI Direct Research
Stock Tales | Hexaware Technologies
Exhibit 4: Revenue, EBITDA margin vertical wise
Revenues (in | crore) CY15 CY16 CY17 CY18
Travel and Transport 524.0 506.5 514.2 515.7
BFS 1166.1 1441.4 1713.2 1986.9
Healthcare and Insurance 509.6 592.0 637.1 829.7
Professional services 0.0 0.0 542.1 604.0
Manufacturing and Consumer 923.8 995.0 535.4 711.5
Total 3123.5 3534.9 3942.0 4647.8
YoY growth 13.2% 11.5% 17.9%
EBITDA margins (in %) CY15 CY16 CY17 CY18
Travel and Transport 18.6 17.1 26.6 22.2
BFS 12.2 11.3 12.4 13.3
Healthcare and Insurance 21.1 21.5 18.9 16.6
Professional services 0.0 0.0 11.7 13.5
Manufacturing and Consumer 20.4 19.9 22.6 19.1
Overall EBITDA margins (%) 17.2 16.3 16.6 15.8
Source: Company, ICICI Direct Research
Exhibit 5: Revenue trend
Source: Company, ICICI Direct Research
Exhibit 6: EBITDA margin trend
Source: Company, ICICI Direct Research
3534.9
3942.0
4647.8
5730.1
6677.2
500.0
2000.0
3500.0
5000.0
6500.0
8000.0
CY16 CY17 CY18 CY19E CY20E
| crore
Revenue
16.3
16.6
15.8
16.1
16.3
15.3
15.6
15.9
16.2
16.5
16.8
CY16 CY17 CY18 CY19E CY20E
(%)
EBITDA margin
ICICI Securities | Retail Research 5
ICICI Direct Research
Stock Tales | Hexaware Technologies
Analyst meet highlights
• Three pillars for long term growth: In his initial remarks, CEO R
Srikrishna said the three pillars for long term performance are
defined by culture, strategy and team. 1) Culture - Culture of
automation first with no fear of cannibalisation, focus on cross
skilling, bottom up innovation with client centric focus; 2) Strategy -
composition of automate everything, Cloudify everything and
transform customer experience and 3) Team - experienced
leadership team with segments expertise and strong track record
• Revenue viewpoint: Hexaware delivered strong organic growth of
12.5% CAGR over CY14-18 in dollar revenue. The company sounded
optimistic about maintaining similar organic growth rates with
acquisitions adding another ~2-3% to growth expectations.
Hexaware had capabilities of automation, cloud transformation
while Mobiquity acquisition helped Hexaware up its capability in
customer experience. Additionally, partnerships with vendors like
Pega, MS Dynamics and addition of ex-Capgemini Sandeep Dhar to
leadership team in customer experience would be positive
• Segments outlook: Among verticals, growth will be led by
manufacturing & consumer and professional services. Growth will
be weak in banking & financial services in the next two quarters
mainly on account of client specific concern though it is expected to
improve by the end of Q4CY19. Among service lines, IMS and BPO
are expected to continue their strong growth momentum while
enterprise solutions weak growth trajectory is anticipated to
improve only gradually based on the order book visibility
• Banking & financial services (BFS): Hexaware has a presence in buy
side, sell side and retail & corporate banking markets with full service
offerings on the buy side. Among verticals, BFS forms the major
proportion of revenues (42.8% of revenues in CY18) and has grown
at a healthy 16.3% CAGR in CY16-18 and 19% in CY14-18. However,
challenges in top clients in the segment and softness in capital
markets have resulted in tapering of growth in first half of CY19. This
would continue to impact in the next two quarters while it is
expected to bottom out by Q4 end. Further, slowdown in client
decision making, long gestation for deal closures and transitions
added pressure. Going ahead, the management expects growth in
CY20E mainly driven by new client acquisitions, healthy deal
pipeline, growth recovery in most accounts and renegotiation of
contracts due to Libor sunset
• Healthcare & Insurance (H&I): The segment has grown at the fastest
pace among verticals and reported growth of 17.2% CAGR during
CY16-18 and 15% during CY14-18. This was on the back of various
initiatives as new leadership team, partnership with Guidewire and
cloud transformation for insurance majors. Citing segment outlook,
the management indicated at focusing on enhancing partnership
offerings with Guidewire, expanding commercial & specialty
insurance and automation
Professional services: This segment (13% of topline) had suffered in
terms of revenue growth from H1CY17 mainly due to ramp down in
its large client. However, repositioning at large client, adoption of
managed services, Agile models and new client wins outside large
clients helped the company to improve its revenue share, which had
dropped to 12.3% of revenues in H1CY18 to 14.4% of topline in
H1CY19. This segment is now on growth trajectory and is expected
ICICI Securities | Retail Research 6
ICICI Direct Research
Stock Tales | Hexaware Technologies
to sustain growth in coming quarters. In order to sustain growth, the
company has highlighted the following strategy 1) maximising
revenue from existing accounts, 2) expansion of client base and
delivery centres and 3) new solution and partnership across sub-
verticals
Exhibit 7: Turnaround of professional services segment
Source: Company, ICICI Direct Research
Infrastructure Management Services: IMS (~15% of topline) has
grown at 45% CAGR in CY15-18 mainly led by automation and
managed services deals. In the next few years, the company aims to
grow its IMS at 30% CAGR mainly led by non-linear growth, more
platform oriented approach and more platform centric digital
operations. This coupled with opportunity to gain market share is
expected to drive IMS revenues. The company believes that 32%
clients are likely to change its providers while 17% are likely to
automate/insource. In both these cases, the company may play the
role of disrupter to gain market share from incumbents. Further, the
company believes that automation and productivity gains has led to
smaller deal sizes, which, we believe, is favourable for mid-size
companies like Hexaware
Business Process Services: The BPO services was at a disadvantage
for the company due to absence of scale and risk perceptions
among customers. However, despite this the company has been
able to grow this business by 30% CAGR in CY14-18. Going forward,
the company is confident of growth in this segment due to its
reasonable scale, gaining market share from incumbents (led by
automation), development of domain specific automation
competency on scale platforms like Guidewire, SAP and Oracle and
increase penetration in BFS & ecommerce companies. The company
also plans to foray into new scalable services like customer
experience, digital content management and translation services
Enterprise Solution: This segment (10.1% of topline) performance
was impacted due to higher presence in legacy technology
(PeopleSoft was major portion of portfolio). However, the company
is trying to turn around this segment by 1) partnering with new age
technology providers like Workday, Pega and Appian, 2) Hiring new
talent & leadership (induction of lateral and senior talent across the
spectrum of services – BPM, WD, SAP leaders; and other senior
industry talent), 3) Significant recognition across multiple analysts
and product lines, 4) Widening the market reach - EU & APAC
geography and 5) New customer acquisition leveraging mindshare
ICICI Securities | Retail Research 7
ICICI Direct Research
Stock Tales | Hexaware Technologies
and strong market position. We believe this will drive Enterprise
Solution over the coming years
On Baring PE and merger with NIIT Tech: The company denied any
merger with NIIT Tech due to absence of synergies and different life
cycle of PE funds associated with both companies. The company
has said it believes Baring PE fund is not looking for exit for at least
the next two years. Further, it believes that the holding of Baring PE
will not go below 51% in the near term
Client relationships: As per Whitelane Survey, Hexaware has been
rated as the top outsourcing service provider for four years in a row.
The glimpse of this is visible from the fact that number of clients in
US$1 million+ pocket has increased from 61 in CY14 to 99 in CY18
(and 120 in the recent quarter of Q2CY19)
Client concentration risk: The company said that client
concentration is restricting its organic growth to grow above 12% in
the near term. However, the company is working on the issue and
will diversify the risk in long term. The company’s top 10 clients
account for ~52% of topline
Presence in Europe: The company has a presence in the UK,
Belgium, Germany, Nordics and through Mobiquity acquisition the
company has presence in Netherlands. Hexaware plans to stay in
the current geographies in Europe. The company will leverage to
Mobiquity presence in Europe to grow. It believes healthcare &
insurance would gain traction in Europe
Key risk: High concentration of clients in top buckets (top five
constitutes 42% and top 10 constitutes 52% of revenue), higher
contribution from BFS client and unexpected exit by Baring PE could
act as risks
ICICI Securities | Retail Research 8
ICICI Direct Research
Stock Tales | Hexaware Technologies
Financial Summary
Exhibit 8: Profit and loss statement | crore
(Year-end March) CY17 CY18 CY19E CY20E
Total operating Income 3,942 4,648 5,730 6,677
Growth (%) 11.5 17.9 23.3 16.5
COGS (employee expenses) 2,169 2,480 3,085 3,591
S,G&A expenses 1,118 1,434 1,725 1,996
Total Operating Expenditure 3,287 3,914 4,810 5,587
EBITDA 655 734 920 1,090
Growth (%) 14.0 12.0 25.4 18.4
Depreciation 63 65 76 126
Other Income less interest 49 58 12 9
PBT 641 727 856 973
Total Tax 141 143 154 175
Minority Interest 0 0 0 0
Exceptional Item 0 0 0 0
PAT before exceptional item 500 583 702 798
Growth (%) 19.8 16.8 20.3 13.7
Reported EPS (|) 16.8 19.7 23.6 26.8
PAT after exceptional item 500 583 702 798
Adjusted EPS (|) 16.6 19.3 23.2 26.4
Source: Company, ICICI Direct Research
Exhibit 9: Cash flow statement | crore
(Year-end March) CY17 CY18 CY19E CY20E
Profit before Tax 641 727 856 973
Add: Depreciation 63 65 76 126
(Inc)/dec in Current Assets (127) (305) (350) (306)
Inc/(dec) in CL and Provisions 37 204 244 151
Taxes paid (175) (143) (154) (175)
CF from operations 476 605 687 782
(Inc)/dec in Investments 2 (49) (4) (13)
(Inc)/dec in Fixed Assets (95) (66) (1,059) (494)
Others
CF from investing (94) (115) (1,064) (506)
Inc/(dec) in loan funds 0 0 0 0
Dividend paid & dividend tax (143) (251) (197) (279)
Others (137) 52 0 0
CF from financing (280) (199) (197) (279)
Net Cash flow 103 291 (573) (3)
Exchange difference (1) (0) 15 0
Opening Cash 413 515 805 247
Closing Cash 515 805 247 244
Source: Company, ICICI Direct Research
Exhibit 10: Balance sheet | crore
(Year-end March) CY17 CY18 CY19E CY20E
Liabilities
Equity Capital 59 59 59 59
Reserve and Surplus 1,948 2,332 2,838 3,356
Share Premium
Total Shareholders funds 2,007 2,392 2,897 3,416
Total debt 0 0 0 0
Other liabilities & Provisions 21 31 40 47
Total Liabilities 2,028 2,422 2,937 3,463
Assets
Net assets & CWIP 632 618 611 979
Goodwill 166 181 1,170 1,170
Other non current assets 294 348 428 499
Debtors 773 1,076 1,327 1,546
Other financial assets 71 20 25 29
Other Current Assets 61 60 74 86
Current Investments 19 10 0 0
Cash 515 805 247 244
Bank Balance 15 15 0 0
Trade Payable 220 330 407 474
OCL & Provisions 297 381 539 616
Application of Funds 2,028 2,422 2,937 3,463
Source: Company, ICICI Direct Research
Exhibit 11: Key ratios
(Year-end March) CY17 CY18 CY19E CY20E
Per share data (|)
Adjusted EPS (Diluted) 16.6 19.3 23.2 26.4
BV per share 67.5 80.6 97.2 114.6
DPS 4.8 8.4 6.6 9.4
Cash Per Share 17.8 27.6 8.3 8.2
Operating Ratios (%)
EBIT margins 15.0 14.4 14.7 14.4
PBT Margins 16.3 15.6 14.9 14.6
PAT Margin 12.7 12.6 12.2 12.0
Debtor days 50 63 63 63
Creditor days 20 26 26 26
Return Ratios (%)
RoE 24.9 24.4 24.2 23.4
RoCE 31.6 30.0 29.2 28.2
RoIC 48.4 48.9 33.6 29.9
Valuation Ratios (x)
P/E 23.2 19.8 16.5 14.5
EV / Net Sales 2.8 2.4 2.0 1.7
Market Cap / Sales 3.0 2.5 2.1 1.8
Solvency Ratios
Debt / EBITDA 0.0 0.0 0.0 0.0
Debt / Equity 0.0 0.0 0.0 0.0
Current Ratio 1.8 1.6 1.5 1.5
Quick Ratio 1.3 1.2 1.2 1.2
Source: Company, ICICI Direct Research
ICICI Securities | Retail Research 9
ICICI Direct Research
Stock Tales | Hexaware Technologies
RATING RATIONALE
ICICI Direct endeavors to provide objective opinions and recommendations. ICICI Direct assigns ratings to its
stocks according to their notional target price vs. current market price and then categorizes them as Buy, Hold,
Reduce and Sell. The performance horizon is two years unless specified and the notional target price is defined
as the analysts' valuation for a stock
Buy: >15%
Hold: -5% to 15%;
Reduce: -15% to -5%;
Sell: <-15%
Pankaj Pandey Head – Research [email protected]
ICICI Direct Research Desk,
ICICI Securities Limited,
1st Floor, Akruti Trade Centre,
Road No 7, MIDC,
Andheri (East)
Mumbai – 400 093
ICICI Securities | Retail Research 10
ICICI Direct Research
Stock Tales | Hexaware Technologies
ANALYST CERTIFICATION
I/We, Devang Bhatt, PGDBM, Deepti Tayal, MBA, Research Analysts, authors and the names subscribed to this report, hereby certify that all of the views expressed in this research report accurately reflect our views about the
subject issuer(s) or securities. We also certify that no part of our compensation was, is, or will be directly or indirectly related to the specific recommendation(s) or view(s) in this report. It is also confirmed that above mentioned
Analysts of this report have not received any compensation from the companies mentioned in the report in the preceding twelve months and do not serve as an officer, director or employee of the companies mentioned in the report.
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