s4670 Eprinter Instruction Manual

(Model S4670)

INSTRUCTION MANUAL

Parts No. : LZ1090

INSTRUCTION MANUALi

IntroductionThis manual describes installation, configuration, and operation of the Printer.Before using the Printer, be sure to read this manual, and keep it at hand for ease of reference.

Contents of Instruction ManualChapter 1 e-Printer

Features and configurations are described.

Chapter 2 InstallationInstallation site, packing list, ribbon cassette mounting methods, etc. are described.

Chapter 3 Media (*1)

Applicable and inapplicable media are described.

Chapter 4 Operating methodsOperating methods are described.

Chapter 5 Replacing ribbon cassetteMethods for replacing ribbon cassette are described.

Chapter 6 HelpTroubleshooting methods while the Printer operates are described.

AppendixSpecifications etc. of the Printer are described.

Media(*1) The Printer can process a passbook and a single slip. In this manual,an expression of “medium” is used for descriptions, when it needs notbe classified into passbook or single slip.

INSTRUCTION MANUALii

SAFETY PRECAUTIONSBefore using the Printer, please read this manual carefully and operate it correctly.

[Graphic symbols]The manual uses various graphic symbols for you to use the product safely and prevent injuries toyou and other people and damage to the properties.

Degrees of hazards and damage that might occur if you ignore the symbols and erroneouslyoperate the Printer, are described using the following classified symbols.

The following symbols graphically describe what you must do.(Typical graphic symbols are shown below.)

This symbol requires you to take sufficient precautions.

The symbol prohibits you from performing the stated act.

This symbol compels you to perform the related act.

WARNING

CAUTION

If this symbol is ignored and you handle the equipmenterroneously, you or another person are in danger of death orserious injury.

If this symbol is ignored and you handle the equipmenterroneously, you or another person might be injured or theequipment might be physically damaged.

If this information is ignored and you handle the equipmenterroneously, the full performance of the Printer might not beachieved or the equipment might fail.

IMPORTANTINFORMATION

INSTRUCTION MANUALiii

SELF-IMPOSED CONTROL ON ELECTROMAGNETIC INTERFERENCE –CAUTION–

The Printer is designated as Class A information technology equipment. If the Printer isoperated in a home environment, it might cause electromagnetic interference. Therefore, theuser might be requested to take necessary preventive action.

Harmonics from power supply

The Printer satisfies the harmonics suppression guideline.

Caution

1) The contents of the manual shall not be reproduced in whole or in part without priorpermission.

2) The contents of the manual may be subject to change without notice.3) Although the manual has been prepared with the utmost care, if you should find

any error, description omitted, etc., please inform your distributor.4) Shinko will not take any responsibility for a claim of loss, lost profit, etc., caused when

operating the Printer, regardless of the statement in 3) above.5) If the Printer is operated by the customer inappropriately or while ignoring the contents of the

manual or if it is repaired or modified by a third party other than Shinko or party designatedby Shinko, and as a result, the Printer fails or is damaged, Shinko shall not be liable for sucha failure or damage.

6) If an option or a consumable part other than that specified or approved by Shinko is mountedon the Printer, and it causes a failure of the Printer, Shinko shall not be liable even if it occurswithin the warranty period. In such a case, a repair service may be provided on achargeable basis.

INSTRUCTION MANUALiv

CONTENTSIntroduction.....................................................................................................................iContents of Instruction Manual .....................................................................................iSAFETY PRECAUTIONS ...............................................................................................ii

1. e-Printer....................................................................................................................1Features of the Printer .......................................................................................................................1

Configuration of the Printer ................................................................................................................1

2. Installation ...............................................................................................................2Carrying the Printer ............................................................................................................................2

Installation conditions.........................................................................................................................3

Verifying package contents ................................................................................................................5

Removing transportation clamps .......................................................................................................5

Installation of document guide ...........................................................................................................6

Turning ON power switch...................................................................................................................7

Mounting ribbon cassette...................................................................................................................9

3. Media ......................................................................................................................12Operable media................................................................................................................................12

Unoperable media............................................................................................................................12

4. Operating methods ...............................................................................................14Medium inserting methods...............................................................................................................14

Control unit .......................................................................................................................................16

Opening and closing top cover ........................................................................................................18

Opening and closing printing unit.....................................................................................................19

Removing document guide ..............................................................................................................20

Internal processing function .............................................................................................................21

Maintenance of Printer .....................................................................................................................22

5. Changing ribbon cassette ....................................................................................24Removing ribbon cassette ...............................................................................................................24

Mounting new ribbon cassette .........................................................................................................26

Disposal of ribbon cassette..............................................................................................................26

INSTRUCTION MANUALv

6. Help ........................................................................................................................27When Printer jams............................................................................................................................27

Troubleshooting................................................................................................................................29

Symptoms of faults...........................................................................................................................30

Maintenance services ......................................................................................................................32

Replacement parts and consumables..............................................................................................32

Functional parts for repair ................................................................................................................32

Package methods ............................................................................................................................32

Disposal of the Printer......................................................................................................................32

7. Appendix ................................................................................................................33Specifications ...................................................................................................................................33

Terminology....................................................................................................................................35

INSTRUCTION MANUAL1

1. e-PrinterIn this chapter, features, configuration, etc. of the Printer are described.

Features of the Printer

The Printer is a print system consisting of a basic model and optional devices such as MS,scanner and interface board.Major features include:

• Easy handling and maintenance• All software including firmware, font, setting and emulation can be down-loaded.• Compact design• Internal processing function without the medium tip protruded from the rear of housing• AIF function for automatically correcting a skew of a set medium• High-speed, silent printing• Displaying equipment status using LCD panel• Compatibility to various emulations• Capability of processing MS using MS function (option)• Capability of reading using single- and dual-side scanner (option)• Connectable to 2 hosts using optional board such as RS232C interface

Configuration of the Printer Top cover

Scanner (single- or dual-side) [Option]

MS [Option]

Document guideMediuminsertion slot

Power switch

Control unit

Internal processingfunction changeover flap

AC power connector

Optional interface (ch2)

RS232C interface (ch1)

Ventilation holes

INSTRUCTION MANUAL2

2. Installation

The Printer is installed normally by maintenance personnel, generally according to thefollowing procedure.

1) Unpack and take out the Printer.2) Remove transportation clamps.3) Attach the document guide.4) Connect the interface cable.5) Turn ON the power switch.6) Mount the ribbon cassette.

Carrying the Printer

When carrying the Printer, be sure to grasp grippers at both sides of the unit.

[Document guide is installed]

When carrying the Printer, be careful not to drop it.During installation work, carefully follow the contents of this chapter. Once a problem occurs,refer to “Help” on Page 27.

For installation work of the Printer, be sure to employ the maintenancepersonnel trained by Shinko.

CAUTION

Gripper (both sides)

When carrying the Printer, do not grip any parts other than grippers.Otherwise, the Printer might fall or fail.

CAUTION

INSTRUCTION MANUAL3

Installation conditions

Install the Printer at a site satisfying the following conditions, so as to operate the Printer in theoptimum circumstances.AC power supply

Use an AC power supply that satisfies the following conditions.• Voltage: AC 85 V ~ 132 V or AC 170 V ~ 265 V• Frequency: 49 Hz ~ 51 Hz or 59 Hz ~ 61 Hz• Connect the power cable to an AC power receptacle regularly earthed.

Environmental conditions for installationInstall the Printer at a site that satisfies the following conditions.• Ambient temperature: 5°C ~ 40°C• Ambient humidity: 20%~80% (No condensation)• Well-ventilated site without heat build-upInstallation siteInstall the Printer at a site that satisfies the following conditions.• Mass of the Printer (approx. 14 kg) can be supported sufficiently, and installation area is

larger than the bottom of the Printer.• Flat, horizontal stable location• Not subject to direct sunlight• Away from heat dissipating equipment or heat source, such as a heater• Where there are no rapid temperature variations• Low humidity environment• Not subject to water splashes• Dust-free environment• Where it will not receive impact or vibration

Be sure to use a single receptacle of the specified rating, and neveruse a common socket with any other device.If a branch receptacle is used jointly with another device, the receptaclemight overheat or catch fire, or you might receive an electric shock.

WARNING

PROHIBITION

Do not place the Printer on a base that is either unstable, inclined, orsubject to severe vibration or shocks.Otherwise, the equipment might fall over, and it might fail or you might beinjured.Do not place the Printer under direct sunlight or near a heat source suchas a heater.Otherwise, the internal temperature might rise, steam might condense,the cover might be deformed, or the sheath of the AC power cable mightmelt, causing the equipment to catch fire or fail.Do not place the Printer at a damp location, or where it would beexposed to steam or dust.Otherwise, the equipment might catch fire or fail, or you might receive anelectric shock.

CAUTION

PROHIBITION

[Important information]Do not place the Printer at a location that is subject to severe vibration. Otherwise, anoperation error might result.

INSTRUCTION MANUAL4

Installation space

SYMBOL DESCRIPTION OF DIMENSION DIMENSION(in mm units)

A Width of main unit 398B Height of main unit (with top cover closed) 195C Height of main unit (with top cover open) About 440

D Length of main unit(without document guide)

298

E Length of main unit (with document guide) 398

F Distance from rear of main unit to wallsurface with top cover opened and locked About 100

·Distance from rear surface of main unit to wall surface

The Printer incorporates internal processing function(*2).Using this function, the distance from rear of the equipment to wall surface can be reduced.

Recommended distance from the rear of the main unit to the wall surface is shown below.

OPERATION CONDITION RECOMMENDEDDISTANCE

Use internal processing function 100 mm or moreDo not use internal processingfunction with a medium of 300 mm 250 mm or more

Internal processing function(*2) A function to transport medium without the mediumprotruding to the rear of the equipment.For switching, use the flap at the back of the equipment.For more information, see “Internal processing function”on Page 21.

A ED F

C

B

Ensure an installation space of 450 mm (width) × 550 mm (length) or more forthe Printer considering ventilation.

• Outer dimensions of Printer (Tolerance: ±5 mm)

Do not block the ventilation openings of the Printer.Otherwise, heat might be build up inside, and the equipment mightcatch fire or fail.

CAUTION

PROHIBITION

INSTRUCTION MANUAL5

Verifying package contents

After taking all items out of the package, verify the contents.The packaged items are shown below.

Removing transportation clamps

Before connecting AC power cable, remove transportation clamps.Store removed clamps for any future transportation of the equipment.

1) Grasp the top cover with hands holding left and right sides, and fully open it.To close the cover, slowly push the cover down with both hands until it clicks.

Quick guideInstallation guideError code guide

AC power cable

Ribbon cassette

Document guide

When operating the top cover, opening or closing printing unit oroperating internal parts of the equipment, be careful not to catch yourfingers or strike anything.

CAUTION

DO NOTCATCH HAND

INSTRUCTION MANUAL6

2) Grasp the handle of the printing unit, and lift the unit until it clicks.

To return the unit to its original state, lift the unit once to unlock it, and slowly push it downuntil it clicks.

3) Remove transport clamps (belt clamp, carriage clamp).

Belt clamp Carriage clamp

Installation of document guide

The Printer can be operated more efficiently with the document guide installed to the Printer.To install the guide, engage the two lugs of the guide with the two holes at bottom of themedium insertion slot of the main unit, and push the guide in until it clicks.

INSTRUCTION MANUAL7

Turning ON power switch

1) Confirm that the top cover is closed completely.2) Connect interface cable to interface connector at the rear.3) Connect AC power cable to AC power connector at the rear.

4) Securely insert the plug of the AC power cable into the AC receptacle that satisfies the“installation conditions” on Page 3.5) Press power switch. (Repressing the switch turns it OFF.)

Interface cable(RS232C)

AC power cable

Do not use a damaged, flawed, or cut power cable. If the cable is bent,pulled, or twisted, or if something heavy is placed on the cable, or if thecable is pushed into a narrow space with force, the cable might bedamaged, catch fire, or give an electric shock.

Do not remove or insert the power plug with wet hands.Otherwise, you might receive an electric shock.

WARNING

PROHIBITION

Do not use a damaged AC power cable or power plug (such as exposedconductor or open circuit.).If used in a state of disrepair, it might catch fire or you might receive anelectric shock.Request your distributor to replace the cable with a new cable.

WARNING

INSTRUCTION MANUAL8

6) The display shows “POWER ON” and initial operation begins.

Wait until the display shows “READY.”

(This example shows the case in which only ch1 is connected to the host.)

ＳＴＯＰ

POWER ON

READY

ＳＴＯＰ

INSTRUCTION MANUAL9

Mounting ribbon cassette

The ribbon cassette of the Printer is a dedicated material.Be sure to use the specified ribbon. Otherwise, the Printer might not normally perform, or inthe extreme, the equipment might fail or malfunction.If a failure or fault occurs because unspecified ribbon cassette was used, SHINKO shall not beliable for responsibility or warrant the equipment.At this time, the equipment might be repaired on a chargeable basis.

Install a ribbon cassette according to the following procedure.1) If top cover is open, close the cover.2) When power switch is OFF, turn it ON.3) Continuously press STOP button at the control unit until the display shows

“RIBBON CHANGE” (about 1.5 seconds).

4) Grip left and right sides of the top cover with both hands, and fully open t he cover.

5) Grasp the handle of printing unit, and lift the unit until it clicks.

(The photo shows a state thatribbon cassette is mounted)

1.5 SEC

ＳＴＯＰ

ＳＴＯＰ

RIBBON CHANGE

CAUTION

When operating inner parts of equipment, be careful not to catch yourfingers or strike anything.DO NOT

CATCH HAND

INSTRUCTION MANUAL10

6) Take ribbon cassette out of the box, and set it onto the main unit.

7) Pull the ribbon guide toward you, and remove the guide from the cassette.

8) Set the ribbon guide onto carriage.

[Important information]Be careful not to twist the ribbon.

[Important information]If the ribbon is twisted, untwist it and set the ribbon onto the carriage.

[Important information]Do not remove the ribbon guide from the ribbon cassette.

Ribbon guide


9) Rotate knob in the direction of arrow mark and tighten the ribbon.

10) To return the printing unit back in place, lift up once and unlock it, slowly lower the unit untilit clicks.

11) To shut top cover, slowly put it down until you hear a click.

12) Confirm that display shows “READY.”

READY

ＳＴＯＰ

1

2


3. MediaThis Chapter describes operable and unoperable media with the Printer.

Operable mediaSizes of operable media are shown below.••••Passbook

Types: Horizontal passbook, vertical passbookMaximum thickness: 2.5 mmOuter dimensions: See below.

HORIZONTAL PASSBOOK VERTICAL PASSBOOKWidth 100 mm ~ 250 mm 100 mm ~ 250 mmLength 75 mm ~ 180 mm 75 mm ~ 180 mm

••••Single slipTypes: Single slip, copier sheets (1+4P)Maximum thickness: Single slip 52g/m2 ~ 128g/m2

Copier sheets (No carbon) 46g/m2

Outer dimensions: Width 70 mm ~ 250 mmLength 67 mm ~ 300 mm

All passbooks, single slips and copier sheets should be free from damage (fold, warp, break, peel,moisture, etc.).

Unoperable media••••Banned media (Example)Never use the following media.Otherwise, not only the Printer cannot transport or print the medium, but also it might jam or fail.

Taped or sealed Another paper pasted, orglue remaining

Broken

With a tag inserted Clipped

Stapled


••••Problematic media (Example)If media are used in any of the following conditions, a transport error or a jam might result, sobe sure to correct deformed or bent media before use.If a jam still occurs after the medium is corrected, stop using the medium.

Passbook

Single slip

Widely warped Bent

Folded at a corner Warped at a corner Badly folded

Widely warped Warped at edge or corner

Folded or wrinkled Folded at edge or corner


4. Operating methodsThis Chapter describes the methods of operating the Printer.

Medium inserting methods

The Printer is provided with an AIF (Auto Insertion Facility) function whereby a skewedmedium can be corrected automatically when it is inserted; maximum correctable angle of amedium by the AIF function is 15°, however, depending on size, thickness, and weight of themedium, the correctable angle may be less than 15°.If a skewed medium cannot be corrected or the medium cannot be transported normally, it isautomatically discharged. Therefore, manually correct skewing, or deform of the medium (ifany) and insert it again. Insert a medium as follows.

Thin medium such as single slip or copier paper

1) Place a normal medium (see “Medium” on Page 12) with the printing surface up on thedocument guide, put a hand on it as shown below, and insert the medium as slowly andgently as possible.

2) As soon as the medium begins to be pulled in, release it.

Passbook1) With a new passbook, open it once at its center page and flatten the opened medium.

Front cover

Printing surface (center page)


2) Turn over pages of a normal passbook (see “Media” on Page 12) to the page to beentered, and flatten the opened medium.

3) Place the medium on the document guide, put a hand on it as shown below, and gentlyinsert the medium.

4) Keep the hand off immediately after the medium begins to be pulled.

Front cover

Printing surface (center page)


Control unit

Functions and operating methods of the control unit are shown below.

START1 button: Used to select the host connected to ch1.

START2 button: Used to select the host connected to ch2 (option).

STOP button: Used to stop printing with force.

ch1 pilot lamp: Lights when the host connected to ch1 is selected.If an error occurs, the lamp blinks together with ch2 select pilot lamp.

ch2 pilot lamp: Lights when the host connected to ch2 (option) is selected.If an error occurs, the lamp blinks together with ch1 select pilot lamp.

Power pilot lamp: Lights when power switch is ON.

Display: Shows the status of the Printer.Details of indication for operation are shown in “Messages to be displayed”on Page 17.If an error occurs, related error message is displayed.

START STARTSTOP

ch1 pilot lamp Power pilot lamp ch2 pilot lamp

START2 buttonSTART1 button

Display

STOP button


Messages to be displayedNormal display

MESSAGE EQUIPMENT STATUSREADY Shows Printer is in idle state.READY (ch1) Shows Printer is in idle state awaiting information from ch1 side host.READY (ch2) Shows Printer is in idle state awaiting information from ch2 side host.INSERT Shows medium collecting command is transmitted from host and

Printer is awaiting medium.PRINT Shows medium is inserted and Printer can print.PULL OUT Shows a medium that has been discharged from the machine and is

awaiting removal.STANDBY Shows Printer in standby (energy-saving) mode.COVER OPEN Shows the top cover of the Printer open.RIBBON CHANGE Shows ribbon change mode.

Abnormality display ~ If any of the following messages appear, see “Troubleshooting” on Page 29.

LINE ERROR Shows the error status when there is an error in the communicationsystem linking Printer and host.

JAM ERROR Shows the error status when the error is physical (jam etc.).NO DOCUMENT Shows the error status when the medium is removed during operation.

COMMAND ERROR Shows the error status when the error is in the control code or itsaccompanying parameter, transmitted from host.

MACHINE ERROR Shows the error status when a mechanical failure occurs.SYSTEM ERROR Shows the error status when the error is in the Printer’s firmware.

DOCUMENT ERROR Shows the error status when an unspecified medium is inserted intoPrinter.

ROM/RAM ERROR Shows the error status when the error is in the CPU or the flashmemory of the Printer.

Abnormality display (Optional mechanism) ~ If any of the following messages appear, see“Troubleshooting” on Page 29.

MS R/W ERROR Shows the error status, if any, in MS control mode.

MS VIRGIN STRIPE Shows the error status if no data have been detected in the magneticstripe in MS reading control mode.

SCAN OVER Shows scanned medium that is over-sized or not left-justified.


Opening and closing top cover

Open top cover to change ribbon cassette or to remove a jam.

• Open the top cover by grasping the protrusions on its side surfaces.• The open angle of the top cover is about 100°. It cannot be locked intermediately, so be

sure to fully open, and after confirming it can stand open it, release the cover.• When the top cover is open, the control unit displays “COVER OPEN,” and you cannot

operate the Printer.• With the top cover closed, the control unit displays “READY” and the Printer is ready to

operate.• If the control unit displays “COVER OPEN” although the top cover is securely closed and

locked, the Printer might be in the state of failure. So see “Troubleshooting” on Page 29.

Open top cover

Close top cover

ＳＴＯＰ

READY

CAUTION

When opening or closing the top cover, be careful not to catch yourfingers or strike anything. DO NOT

CATCH HAND

COVER OPEN

ＳＴＯＰ

19

Opening and closing printing unitTo change ribbon cassette or eliminate jam, open the printing unit.

• Open the printing unit by gripping the green p• The printing unit is not locked halfway, so be

After confirming the unit is not falling down, re• To close the unit, lift it once to unlock, slowly

Open printing unit

Close printing unit1

CAUTION

When opening or closing the printing unit, be careful not to catchfingers or strike anything.

DO NOTCATCH HAND

Do not touch print head.Otherwise you might be burneimmediately after printing.CAUTION HIGH

TEMPERATURE

CAUTION

INSTRUCTION MANUAL

ortion of shaft.sure to fully open the unit until it clicks.lease its shaft.

lower until you hear a click.

2

d because the print head is hot


Removing document guide

Preferably install document guide during normal operation.To remove the guide because the Printer is to be moved or installation space is narrow, followthe procedure below.

Remove document guide.Put fingertips into recesses on both sides of the document guide, and pull the guide towardyou.

Install the document guide.

Put two protrusions of the guide into two holes under the insertion slot of the Printer, and pushin the guide until it clicks.

[Important information]Install the Printer and the document guide on the same plane.

Finger recess(both sides)


Internal processing function

The internal processing function is a function by which the leading edge of a medium isconveyed inside the equipment (the cover), and with this function, the medium can betransferred without the tip of the medium protruding from rear of the equipment.Therefore, the Printer can be installed with a space of about 100 mm left between back of theequipment and the wall surface.To actuate the function, adjust the flap at the rear of the equipment.

To turn ON the internal processing function

To turn OFF the internal processing function

Pull the flap toward you by holding the top of the flap with your fingers.Note, however, that the rear side of the equipment must be 250 mm or more away from thewall surface at this time.For more information, see “Distance from rear of main unit to wall surface” on Page 4.

Flap

Flap


Maintenance of Printer

Normal maintenance of the Printer is described below.Normally, cover and ribbon cassette must be maintained as follows.• Clean the cover.• Change the ribbon cassette.To remove the ribbon cassette, see “Removing ribbon cassette” on Page 24.To install ribbon cassette, see “Mounting ribbon cassette” on Page 9.

To clean the interior of equipment, consult your distributor.

Cover cleaning methods

1) Turn OFF the power switch of the Printer, and remove the plug from AC receptacle.2) If the plug is dusty, clean it with soft cloths or a brush.

CAUTION

Before beginning work, turn OFF power switch of the Printer, anddisconnect plug from AC receptacle.

REMOVEPLUG

CAUTION

When removing AC power plug from receptacle, grip and pull the plug.If the cable is pulled, it might be damaged, catch fire or give anelectric shock.

Do not remove or insert the plug with wet hands.Otherwise, you might receive an electric shock.

PROHIBITION

WARNING

Wipe off dust from blades or the blade surface of the plug.Otherwise, micro-current might flow on the surface of plug whenmoistened, and overheating or fire might result.

CAUTION


3) Wipe the cover with dry cloths.

If considerably soiled, use cloths wetted with water or a neutral cleanser, squeeze clothstightly, and wipe the cover.

Important information• Do not splash water or neutral cleanser directly on the main unit.

Otherwise, the Printer might fail.• Do not use a volatile organic solvent such as thinner or benzine, or chemical

rags.Otherwise, the exterior of main unit might deteriorate, or the Printer might fail.


5. Changing ribbon cassette

Here, methods for changing ribbon cassette are described.

The ribbon cassette of the Printer is a dedicated material.Be sure to use the specified ribbon. Otherwise, the Printer might not normally perform, or inthe extreme, the equipment might fail or malfunction.If a failure or fault occurs because unspecified ribbon cassette was used, SHINKO will nottake any responsibility or warrant the equipment.At this time, the equipment might be repaired on an onerous basis.To buy a ribbon cassette, consult the distributor of the Printer.

Removing ribbon cassette

1) If top cover is open, close the cover.2) When power switch is OFF, turn it ON.3) Continuously press STOP button at the control unit until the display shows

“RIBBON CHANGE” (about 1.5 seconds).

4) Grip left and right sides of top cover with both hands, and fully open the cover.To shut top cover, slowly put it down until you hear a click.

1.5 SEC

RIBBON CHANGE

ＳＴＯＰ

ＳＴＯＰ

COVER OPEN

CAUTION

Do not touch print head.Otherwise, you might be burned because the head is hot immediatelyafter printing.CAUTION HIGH

TEMPERATURE



To return the printing unit back in place, lift up once and unlock it, slowly lower the unituntil it clicks.

6) Remove ribbon guide from carriage.

7) Remove ribbon cassette by pulling it toward you.

Ribbon guide


Mounting new ribbon cassette

Mount a new ribbon cassette.For mounting methods, see “Mounting ribbon cassette” on Page 9 or the label inside

the Printer.

Disposal of ribbon cassette

To dispose of a ribbon cassette, observe national or local laws and regulations in your country.For more information, consult the distributor.


6. HelpIn this chapter, troubleshooting methods for a jam or fault are described.

If a jam or a fault occurs, the related error message is shown on the display.Press START2 button in this state for at least two seconds, and the display will change toshow the error code.The error code is an important hint for repairs, so be sure to make a note of it.

The following troubleshooting description assumes the user is not a maintenance person.However, faults that are not described must be repaired by maintenance personnel, therefore,inform your distributor of the error code and details of the fault.

When Printer jams

1) Grip left and right sides of top cover with both hands, and fully open the cover.


3) Remove a medium that has jammed in the conveying route.If the medium is damaged, a paper segment might remain, so look and confirm that noneremains.If a piece of paper cannot be completely removed, do not use force, instead consult yourdistributor.

ＳＴＯＰ

COVER OPEN

4) To return the printing unit back in place, lift up once and unlock it, slowly lower the unituntil it clicks.

5) To shut top c6) Confirm that

If the equipmdistributor.


over, slowly put it down until you hear a click. display shows “READY.”

ent cannot be recovered from a jam, or jams occur frequently, consult your

ＳＴＯＰ

READY

①

②

29

Troubleshooting

If the Printer fails or malfunctions, follow the procedure below.

• Emits smoke or offensive odor.• So hot you cannot touch it.• Abnormally noisy• Visible fault on main unit, cable, etc.

• Not operating normally

• Read “Symptoms of faults” on Page30, and identify the symptom of yourmachine.

• If you find a description of thesymptom, follow the relatedprocedure.

• Immediately turn OFF the powerswitch, and remove the plug of the ACpower cable from the AC receptacle.

Consult your dist

•
If you cannot repair the equipmentusing the procedure or if you cannotfind any description of the symptom,turn OFF the power switch, andremove the plug of the AC powercable from the AC receptacle.
INSTRUCTION MANUAL

ributor.


Symptoms of faultsIf you find a symptom or likely fault when using the Printer, check the following issues.

If the condition is not remedied, stop the Printer and consult your distributor.

1) Power is not supplied (Power pilot lamp does not light, and no initialoperation takes place)

• AC power cable is not correctly connected. → Correct connection.• AC power cable forms open circuit. → Consult the distributor.• Not connected to specified AC power supply. → Consult the distributor.

2) Printer does not function (Power pilot lamp lights, but initial operation doesnot begin)

• Top cover is open. → Check that top cover is locked.(Incomplete locking --- Check for “COVER OPEN”)

3) Printer does not work though data were transmitted• Top cover is open. → Check that top cover is locked.

(Incomplete locking --- Check for “COVER OPEN”)• Interface cable is not normally connected. → Correct connection.• In self-test mode → Turn OFF the power switch, and turn ON the

switch again.

4) Medium is not collected (discharged)• Medium is deformed. → Correct it to use, or replace it with a new medium.

(See “Media” on Page 12)• Medium is skewed when inserted. → Insert medium as straight as possible.

5) Printing too light• Ribbon cassette or ribbon guide is not → Correct mounting of ribbon cassette or ribbon

correctly mounted. guide.(See “Mounting ribbon cassette” on Page 9)

• It is time to change the ribbon cassette → Replace it with a new ribbon cassette.(See “Replacing ribbon cassette” on Page24)

6) Missing printed character or uneven density• Ribbon guide is not mounted. → Mount the ribbon guide correctly.

(See “Mounting ribbon cassette” on Page 9)• Ink ribbon is twisted. → Remove ribbon guide, and untwist the ribbon.• Rrohibited medium is used. → Use new medium instead of the current one.• Now time to change ribbon cassette → Replace it with new ribbon cassette.

(See “Replacing ribbon cassette” on Page24)


7) Medium is not discharged• Jammed → Remove jammed medium.

(See “When Printer jams” on Page 27)

WARNING

Never overhaul, repair, or modify the Printer.Otherwise, you might receive an electric shock, or the equipment mightcatch fire or fail, and you might be injured.If a possible fault occurs, consult your distributor.

DO NOTDISASSEMBLE

CAUTION

If water, metal chip, etc. enters the printer, immediately stop operation.Otherwise, the equipment might catch fire or you might receive anelectric shock.If foreign matter enters, remove the AC power plug from the ACreceptacle, and consult your distributor.REMOVE

PLUG


Maintenance servicesAsk your distributor provide maintenance services for the Printer.

Replacement parts and consumables

ITEM DESCRIPTION RELATED COMPONENTS

Replacement parts • Parts that need to be replaced dependingon frequency of operation and years of useand cannot generally be reproduced

• Customer is requested to buy and replacethe parts.

• To be supplied on a chargeable basis evenwithin the warranty period

Ribbon cassette(Parts No. SKS-P-2108)

Consumable parts • Parts consumed, abraded, or deteriorateddepending on frequency of operation oryears of use and cannot be repaired orregenerated.

• The distributor will replace the parts at thecost of the customer.

• To be supplied on a chargeable basis evenwithin warranty period.

Print head, MS head(option), etc.

The ribbon cassette of the Printer is a dedicated material.Be sure to use the specified ribbon. Otherwise, the Printer might not normally perform, or inthe extreme, the equipment might fail or malfunction.If a failure or fault occurs because unspecified ribbon cassette was used, SHINKO will not takeany responsibility or warrant the equipment.At this time, the equipment might be repaired on an onerous basis.To buy a ribbon cassette, consult the distributor of the Printer.

Functional parts for repairThe minimum storage period of functional repair parts of the Printer is five years afterdiscontinuation of manufacture.Therefore, repair after this period might not be possible.

Package methodsTo package the Printer, contact maintenance personnel or the distributor.

Disposal of the PrinterTo dispose of the Printer, observe national or local laws and regulations in your country.For more information, consult the distributor.


7. Appendix

SpecificationsHere, specifications of the Printer are described for your reference.

• Basic specificationsPrinting unit

Printing system: Impact wire dot matrix (24-pin head)Printing direction: Dual-way, minimum-distance printingPrinting speed: In single-slip print mode

DRAFT NLQ LQ12 CPI 360 CPS 180 CPS 90 CPS10 CPI 300 CPS 150 CPS 75 CPSAlphanumeric15 CPI 450 CPS 225 CPS 112 CPS6 CPI - 90 CPS 45 CPS5 CPI - 75 CPS 37 CPSKanji

6.67 CPI - 100 CPS 50 CPS

Print pitch: 6.67 CPI, 10 CPI, 12 CPI, 15 CPI, 16.6 CPI, 17.1 CPI, 20CPI (Selectable by command)

Transfer unitInserting direction: Front loading, horizontal feedingFeeding system: Friction feedLine feed pitch: 1/5 LPI, 1/6 LPI, n/180 LPI

(Selectable by command)Control and display unitGuided by LCD and LED

• Electrical conditionsRated voltage: AC 85V ~ AC 132V or AC 170V ~ AC 265VFrequency: 49 Hz ~ 51 Hz or 59 Hz ~ 61 HzPower consumption: During operation 150W or less (when continuously

printing H characters in NLQ mode)During standby 15W

• Environmental conditionsDuring operation

Temperature: 5°C ~ 40°CHumidity: 20% ~ 80%

During storage or transportation (in packaged state)Temperature: -20°C ~ 70°C (No condensation)Humidity: 10% ~ 90% (No condensation)


• Dimensions and weightApprox. outer dimensions

Width: 398 mm + / - 2 mmHeight: 195 mm + / - 2 mmLength: 298 mm + / - 2 mmMass: 14 kg or less

• Interface specifications (standard, 1ch)Communication mode: RS232CCommunication system: Serial transfer, free-running systemCommunication rates: 4800 bps,9600 bps,19200 bps

(Selected by command or self-test mode)Synchronization system: Start-stop synchronization

• OptionsMagnetic stripe read/write unit

Operating direction: HorizontalMemory density: 210 BPI (standard)

Interface (option, 2ch)Either RS232C, USB or USB-HUB.However, when image scanner is selected optionally, either USB or USB-HUB isrequired.

Image scannerEither front reader, rear reader or dual-surface reader


terminology

The following terms include those unique to the Printer with meanings slightly different fromconventional meanings.

ALPHABETIC order

A AIF (Auto Insertion Facility) A function that a skew of a medium is automaticallycorrected and the medium is transferred, regardless of aposition wherein the medium was inserted.

B Basic weight A unit representing the thickness of paper (gram/m2)

Basic model A state without optional functions added.The basic model of the Printer is provided with RS232Cinterface (ch1) and without MS and scanner.

Bit 1 binary digit (0 or 1)Minimum numeric unit used in a printer or computer

BPI (Bits Per Inch) A unit of recording density per 25.4 mm {1 inch} in MS(option)

BPS (Bits Per Second) A unit of transmission rate of data per second

C Carriage A mounting base that moves backwards and forwards. Forthe Printer, it means a portion where the print head or MShead (option) is installed.

Center page The center page of a medium

Condensation A phenomenon that occurs, for example, when a cold glassis moved into a warm room or is suddenly warmed, andwaterdrops form on the surface of the glass.

If the Printer is handled in such a way, a similar phenomenonalso occurs, possibly resulting in a malfunction.

CPI (Characters Per Inch) A unit showing a character pitch. It represents the numberof characters printable in a width of 25.4 mm {1 inch}.


CPS (Characters Per Second) A unit showing printing speed. It denotes the number ofcharacters output per second. However, the speed doesnot include print head moving time other than line-feeding(LF) and printing times.

D Draft A mode in which print speed is given priority. Although printquality in this mode is inferior to that in “LQ” or “NLQ” mode,print speed is 4 times higher than in LQ mode.

Dual-way minimum-distanceprinting

A system to reduce printing time by analyzing a distancefrom current head-stopping position to next print beginningposition and taking the minimum moving stroke for printing.

E Emulation Controlling the Printer by software of another-make-printer.The Printer optionally supports any of the followingemulations.• IBM4722• Olivetti PR2/PR40/PR50• BANQIT LB

Error code A number that shows error status on the display.

F Firmware A basic program for controlling an apparatus such as aprinter.

Flap A movable component such as a cover.In the Printer, a guide for switching the internal processingfunction is called a flap because it is movable.

Functional parts for repair A component required to maintain functions andperformance of the Printer

H Host computer A central computer in a network system.In this manual, a computer connected to the Printer is calledhost.

HUB A device used to branch a port and connect a number ofUSB devices.

I Initial operation An operation to return the status of the Printer to its initialstate. The Printer performs an initial operation when thepower switch is turned ON or a command from the host isreceived.

Interface A hardware or software entity used to connect a computer tothe Printer.


J Jam A state in which a medium gets stuck in the equipmentduring conveyance, and can not be transferred.

L LCD(Liquid crystal display) A device using a liquid crystal panel. With the Printer, LCDis used in the display at the operation unit.

LED(Light Emitting Diode) A light emitting diode.

LQ(Letter Quality) A mode wherein print quality is given priority.

M MS(Magnetic Stripe readerwriter)

Magnetic stripe reader/writer mechanism. This mechanismcan be selected as an option of the Printer.

N NLQ(Near Letter Quality) A mode of high-quality printing with a speed of twice that inLQ mode.

R Ribbon cassette A cartridge with an ink ribbon mounted.

RS232C A standard serial interface that connects a host computer toa printer using a cable

S Scanner Material such as photo, document, or drawing is illuminatedand scanned, and the intensity of reflected or transmittedlight is detected by a photo-detecting element such as aCharge Coupled Device(CCD). The contrast of the colors isconverted according to the intensity of the light, AD (analog-digital) converted into digital signals and captured by thecomputer.With the Printer, there are options of either single- (topsurface or bottom surface) or dual-surface scanner.

Serial interface An interface that transmits data bit by bit.

Start-stop synchronization A serial transfer system in which start bit and stop bit areadded to data

U USB(Universal Serial Bus) An interface specified instead of conventional serialinterface.It enables to connect devices in a tree-like manner using abranch hub; for the Printer, either USB or USB-HUB can beselected as an option.

IBM, and 4722 are trademarks or registered trademarks of International Business MachinesCorporation.

Olivetti, PR2, PR40 and PR50 are trademarks or registered trademarks of Olivetti Office s.r.l.

Printed in Japan LZ1090

INSTRUCTION MANUAL

Issued November, 2000 (First Version)Issued by Shinko Seisakusho Co.,Ltd

4-3, Jonai, Hanamaki-shi, Iwate, 025-8502, Japan Tel:(81-198) 24-4311

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s4670 Eprinter Instruction Manual

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