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Disclaimer

This documentation and training is provided to you by Saama Technologies.

The documents are neither approved nor in any way acknowledged or endorsed by SAP.

For SAP, only the documentation and training officially released by SAP shall be binding

SAP shall not be responsible for any content of this documentation and training and

this documentation and training shall not be binding upon SAP in any way.

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Change Management for SAPBusinessObjectsOEM Solution

Timothy BeaverACS, a Xerox Company

Murali PabbisettySaama Technologieshttp://tinyurl.com/saamaumt

http://tinyurl.com/saamaumthttp://tinyurl.com/saamaumt

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Agenda

Introductions

Top Customer Challenges

ACS Background & Situation

Universe Management Challenges

Tool Evaluation & Assessment Process

Benefits Realized

Key Learnings

Saama and UMT Product Background

UMT Demonstration

Q&A

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About ACS

ACS is the leading full-serviceprovider of BPO and ITO solutions

Founded in 1988

Recognized FORTUNE 500 company

$6.5 billion in annual revenue

Operates 500 global locations

Reaches more than 100 countries

Maintains diverse client base

Employs more than 76,000 people

Acquired by Xerox in 2010

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5

ACS Management Platform

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ACS Environment Overview

One large vendor-providedUniverse

~4800 objects

~800 tables ~1,120 conditions

~200+ reports

Split locally into 9 linked,

customized Universes

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Challenges - Universe Updates

Universe (Metadata)

Version control of Universes is manual, error prone

No means to compare versions

Confusion and delays due tomultiple environments and

multiple universe versions

No simple means ofdetermining effects of object changes

Compliance

Cannot readily identify changes to universes or reports

Major difficulty to rollback to previous versions ofuniverse and reports

Tracking is manual

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Challenges - Report Development

Reporting No documentation of reports linked to universe objects

Manually created and maintained reference materials

No means of searching for specific calculations or objects

Integrated Data Dictionary Not easily created or maintained

Lacks linkage

Needed for developers and inpreparation for client self-service

http://www.sxc.hu/browse.phtml?f=download&id=1260787

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Evaluation Process

Install Universe Management Tool (UMT) Test/document features

Effectiveness

Accuracy Usefulness

Development life cycle phases

Identify UMT artifacts

use per phase/role

Team Review

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UMT Assessment - Universe Updates

Automate discovery of differences between Universe versions Whats been changed? Whats been added? Whats been

deleted?

Support merging new versions to ACS customizations

Discover impacts on the Universe from schema changes

Automate Universe documentation

Version control

Discover impacts on reports from Universe changes (RIA)

Identify reports that WILL fail rather than reports that DID fail!

Old

New

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Report Development with UMT

Supports development of an Integrated Data

Dictionary Map Application pages -> Schema -> Universe Objects -> Reports

Reporting integrity accurate & specificrequirements

Speed-to-delivery Consistency

Report definition documents

Automated

Accurate

Valuable resource for Business Analysts/Client relations

Testing - easily referenced design specifications

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Return on Investment

Universe Updates

Estimated savings of $17, 280 per year

Troubleshooting and Analysis Reporting

Estimated $57,600 per year productivity gain

Monthly Scheduled Report Releases

7 new reports/30 reportmodifications per release

10% estimated productivity increase Yearly productivity gains $149,760

Total estimated Annual productivity gains: $224,640

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Key Learnings

Improve Quality / Customer Satisfaction Get it right the first time

Improve Processes Repeatable, sustainable

Support with automated tools Support existing quality initiatives

ITIL, ISO/IEC 20000,CMM / CMMI, Pharma (FDA) compliance

Reduce Cost Shorter development cycle

Less rework

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UMT Product Overview

Murali Pabbisettyhttp://tinyurl.com/saamaumt - Free UMT Kit

http://tinyurl.com/saamaumthttp://tinyurl.com/saamaumthttp://tinyurl.com/saamaumthttp://tinyurl.com/saamaumt

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Who we are:

Strategize Visualize Operationalize

Saama manages the data lifecycle in an enterprise to transform complex data

streams into valuable information that directly impact business-critical decisions.

Pure-play BI provider since 1997

Unique vertical offerings

Innovative IP-based solutions

Experienced leadership team

BI Pioneers in Advisory Board

Strong strategic partners

Blue-chip client list

Global presence - US, UK, India

Acquired Sypherlink in 2009

Acquired InfoSTEP Inc. in 2010

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Key Capabilities

BulkUpdate

Properties

SwitchUniverse

ReportImpactAnalysis

Compareand

MergeUniverses

Universe&

ReportDocument

UniverseVersionControlDB

ChangesUpdate

Moveand

DifferenceLogs

Zero

Foot Print

Totally SDK Based

Comprehensive

Coverage

Optimal

Performance

Flexible Equality

and

Move Rules

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BOBJ Enterprise Customers Internal Use

0-20 Users - $2,000 per user

> 20 Users - $1,500 per user

Maintenance and Support - Included

All new upgrades - Included

OEM Licenses Custom quote for perpetual licenses

# of licenses

# of customers

Resell or Purchase

contract term

size of the company

Pricing Annual Subscription

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UMT on SAP Ecohub

http://ecohub.sap.com/catalog/#!solution:universeMgmtTool

http://tinyurl.com/saamaumt

http://ecohub.sap.com/catalog/http://tinyurl.com/saamaumthttp://tinyurl.com/saamaumthttp://ecohub.sap.com/catalog/http://ecohub.sap.com/catalog/

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DemoPratik Shahumt.sales@saama.com

http://tinyurl.com/saamaumt - Free UMT Kit

19

mailto:umt.sales@saama.comhttp://tinyurl.com/saamaumthttp://tinyurl.com/saamaumthttp://tinyurl.com/saamaumtmailto:umt.sales@saama.com

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ITSM analytics - Product Upgrade strategyusing UMT

Merge / Upgrade path for BMC Universe

Auto Merge (complete merge/upgrade)

Selective Merge ( module wise etc)

Switching of universe reports between Customer universe andnew universe.

Comparison and Difference log generation for Customer andnew product (universe) across different environments

Documentation of old universe, customized universe and new

universe

Report Impact Analysis Log generation complete list of reportsthat could be impacted due to the changes made to the universe

Report Preview and Documentation

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BMC Software Operational Reporting

We were able realize immediate ROI with UMT. The automated

migration workflow made sure that the changes were informed and error

free. The process was very efficient and reduced the time spent indevelopment and administration.

UMT also enabled a lot of new processes (compare and merge, RIA,

compliance, version control) which were not previously possible out of the

box.

ITSM Universes - 5000+ Objects in

each universe, 1000+ Reports

~24 migrations per year (including

universe and reports)

Saving of 4 days for each migration

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Thank You

Murali Pabbisetty

Pratik Shah

umt.sales@saama.com

http://tinyurl.com/saamaumt

mailto:umt.sales@saama.comhttp://tinyurl.com/saamaumthttp://tinyurl.com/saamaumthttp://tinyurl.com/saamaumtmailto:umt.sales@saama.com