Sacramento Regional Fire/EMS Communications Center 10230 Systems Parkway, Sacramento, CA 95827-3007

(916) 228-3070 – Fax (916) 228-3079

9:00 a.m. Tuesday, August 28, 2018

REGULAR MEETING OF THE GOVERNING BOARD OF SRPSCC 10545 Armstrong Ave – Rooms #384-385

Mather, CA 95655-4102

Estimated maximum meeting time: 3 hours

Call to Order Chairperson

Roll Call Member Agencies Secretary

Primary Board Members Maurice Johnson, Chairperson Assistant Chief, Sacramento Metropolitan Fire District Chris Costamagna, Vice Chairperson Deputy Chief, Sacramento Fire Department Chad Wilson, Board Member Division Chief, Folsom Fire Department

Mike McLaughlin, Board Member Fire Chief, Cosumnes Fire Department

Pledge of Allegiance

AGENDA UPDATE: An opportunity for Board members to (1) reorder the agenda; and (2) remove agenda items that arenot ready for presentation and/or action at the present Board meeting.

PUBLIC COMMENT: An opportunity for members of the public to address the Governing Board on items listed on theAgenda. Duration of comment is limited to three minutes.

CONSENT AGENDA: Matters of routine approval including, but not limited to, Board meeting synopsis, payroll reports,referral of issues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action.

1. Board Meeting Synopsis (July 24, 2018) Page 2. Budget to Actual (July) – link to budget to actual, revenues & overtime reports Page 3. Revenues (July) Page 4. Overtime Report (July) Page

PROPOSED ACTION: Motion to Approve Consent Agenda

PRESENTATION:

COMMITTEE REPORTS:

1. Finance Committee*2. Personnel Committee (August 14, 2018) Page

ACTION ITEMS:

a. Old Business: Items from previous Board Meeting(s) that have not been resolved and require attention.

b. New Business:

4-10 11 12 13

14-16

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PRESENTATION/DISCUSSION/POSSIBLE ACTION:

1. Strategic Planning Update*a. Cost analysis draft

2. Job Descriptions*3. Revised PAD*4. Text-to-9-1-1 (Staff Report) Page

INFORMATION:

1. Communications Center Statistics Page 2. Help Desk Statistics Page

CENTER REPORTS:

1. Chief Executive Director*2. Communications Manager*3. Medical Director*

CORRESPONDENCE:

COUNSEL’S REPORT:

BOARD MEMBER COMMENTS:

ITEMS FOR DISCUSSION AND POTENTIAL PLACEMENT ON FUTURE AGENDA:

CLOSED SESSION: Included on agenda as needed. CLOSED SESSION will be convened in Conference Room #201.

1. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section 54957.6

District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Interim Chief Executive Director

Employee Organization(s) Teamsters Local 856 Teamsters Local 150

2. PERSONNEL ISSUES*Pursuant to California Government Code Section 54957The Board will meet in closed session:

a. Employee Performance and Evaluation: Interim Chief Executive Director

3. PERSONNEL ISSUES*Pursuant to California Government Code Section 54957The Board will meet in closed session:

a. Discussion Regarding Staffing Reorganization

4. PERSONNEL ISSUES*Pursuant to California Governing Code Section 54957The Board will meet in closed session:

a. Public Employment Title: Executive Director

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20-26 27

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5. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation*

a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation. One (1) potential case b. Pursuant to California Government Code Section 54956.9(a) The Board will meet in closed session to discuss one (1) case of pending litigation Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv-01792-KJM-KJN

RETURN TO OPEN SESSION: PRESENTATION/DISCUSSION/POSSIBLE ACTION: 1. Update on Chief Executive Director Selection Process* ADJOURNMENT: The next scheduled Board Meeting is September 25, 2018. Location: Sacramento Metropolitan Fire District, 10545 Armstrong Ave, Mather, CA 95655-4102 Time: 9:00 a.m. Distribution: Board Members, Alternates and Chiefs Posted at: Administration Office DISABILITY INFORMATION: In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the Chief Executive’s Office at (916) 228-3070. Notification at least 48 hours prior to the meeting will enable the Center to make reasonable arrangements to ensure accessibility to this meeting. POSTING: This is to certify that on August 24, 2018, I posted a copy of the agenda:

-at 10545 Armstrong Ave – Rooms #384-385 Mather, CA 95655-4102 -at 10230 Systems Parkway, Sacramento, CA 95827 -on the Center’s website which is: www.srfecc.ca.gov Clerk of the Board

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GOVERNING BOARD MEETING

July 24, 2018

GOVERNING BOARD MEMBERS Deputy Chief Chris Costamagna Sacramento Fire Department Assistant Chief Maurice Johnson Sacramento Metropolitan Fire District Chief Mike McLaughlin Cosumnes Community Services District Chief Felipe Rodriguez City of Folsom Fire Department GOVERNING BOARD MEMBERS ABSENT COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Interim Chief Executive Director OTHERS IN ATTENDANCE Bob Kingsley Counsel, SRFECC Lindsey Moore Counsel, SRFECC Dave Magnino County EMS Administrator, Sacramento County Janice Parker Administrative Analyst, SRFECC Wendy Crosthwaite Executive Assistant, SRFECC Cindy Chao Financial Analyst, SRFECC Julee Todd Administrative Supervisor, SRFECC Brad Dorsett CAD Technician, SRFECC Shane Steckelberg Systems Engineer, SRFECC Matthew Wooden GIS Coordinator, SRFECC Steve Jordon Sacramento Metropolitan Fire District Janet Tracy Call Taker, SRFECC Jordan Tracy Guest (Janet Tracy) Joe Waggertauser Guest (Janet Tracy) Theresa Miller Local 856 Representative Jill Short Local 856 Representative

1. The meeting was called to order and roll call taken at 9:02 a.m.

2. The Pledge of Allegiance was recited.

3. Chairperson Johnson requested any action on Item #2, Strategic Planning Update – a. Cost analysis draft; and Item #3, Job Descriptions - Under Presentation/Discussion/Possible Action be postponed until after Closed Session.

4. PUBLIC COMMENT None 5. CONSENT AGENDA: Matters of routine approval including, but not limited to, Board meeting synopsis, payroll reports, referral of

issues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action.

A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna to approve the consent agenda and Board Meeting minutes, June 26, 2018.

AYES: Sacramento Fire Department, Sacramento Metro, Cosumnes

Community Services District, Folsom NOES: ABSENT: ABSTAIN:

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Motion carried.

6. PRESENTATION:

1. Proclamation Acknowledging the Retirement of Janet Tracey

Chairperson Johnson expressed his congratulations to Janet Tracey on her retirement and expressed the appreciation of the Board for her years of service to SRFECC. ICED Theusen also expressed his congratulations, offered his best wishes for a happy retirement and said Ms. Tracy’s contribution to SRFECC, the citizens of Sacramento and our constituents has been greatly appreciated and she will be missed at the Center.

2. Proclamation Acknowledging the Retirement of Wendy Crosthwaite

Chairperson Johnson read the Proclamation acknowledging Wendy Crosthwaite’s retirement and offered the Board’s congratulations and wished her the best of luck in retirement. ICED Thuesen as well as the Board members each expressed how much they have appreciated working with Wendy during her time at SRFECC.

3. SCEMSA – EM Resource Presentation

Dave Magnino, County EMS Administrator, Sacramento County, gave a brief presentation providing support for a request to implement EM Resource software. This software would facilitate an interface with our CAD system to provide real time information addressing units in route, units at hospitals, off-load time at hospitals and ambulance wait time at hospitals. This would allow the county to monitor how effectively they are providing medic services to the public without having to contact every hospital individually. This information would be available initially for “our” use, but would eventually expand to include the private ambulance companies as well.

The Board was concerned about the adverse effect this software implementation might have on the “speed” of our existing CAD system.

7. COMMITTEE REPORTS: A. Finance Committee The Finance Committee met on July 10, 2018, and discussed the creation of the Strategic

Plan; and the Personnel Authorization Document and modification of current job descriptions. The Committee also received an update regarding the NBS, cost analysis study and reviewed the Preliminary Budget, FY 2018/2019, to determine how best to finance the unexpected cost of the Northrup Grumman CAD interface for Westnet. Originally, the interface cost for Westnet had been included in the cost of the Tyler/New World CAD.

In Closed Session the Finance Committee discussed the ICED performance and

evaluation, received updates on labor negotiations and two cases of potential litigation. No action was taken.

B. Personnel Committee

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The Personnel Committee met on July 10, 2018, and discussed the progress on the revised Policies and Procedures. While the revised policies had been approved in January, 2017, Counsel would like to bring them before the full Board at the July meeting for re-affirmation via resolution. Six additional policies will be brought before the Personnel Committee for review prior to be brought to the full Board for approval. The Committee also discussed the Strategic Plan and how to proceed with the creation of the Strategic Plan.

ICED discussed the Personnel Authorization Document and the need to modify some job descriptions prior to being filled. The Committee discussed several potential versions of a staff reorganization and suggested continuing the conversation in closed session with the full Board.

In Closed Session the Personnel Committee discussed the ICED performance and

evaluation; received updates on labor negotiations and two cases of potential litigation. No action was taken.

8. ACTION ITEMS: a. Old Business: Items from previous Board Meeting(s) that have not been resolved and require attention.

1. Resolution #03-18, Adopting and Affirming Board Policies These policies had been previously adopted at our January 31, 2017, Board Meeting, but counsel wanted to have them re-affirmed and attached as part of the permanent record. Some additional policies will be reviewed by the Finance and Personnel Committees.

A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna to adopt Resolution #03-18, Re-affirming Board Policies.

AYES: Sacramento Fire Department, Sacramento Metro, Cosumnes Community Services District, Folsom

NOES: ABSENT: ABSTAIN:

Motion carried.

b. New Business:

None

9. PRESENTATION/DISCUSSION/POSSIBLE ACTION: 1. Update on Chief Executive Director Selection Process

The Board received an update from Counsel regarding the process for selection of Chief Executive Director. The open position had been posted on July 6 and will close on July 31, 2018. To date we have received five submittals, but anticipate additional submittals prior to the close of the posting. The Personnel Committee will perform the initial review of the candidates and successful candidates will move forward to a paper screening and interviews.

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2. Strategic Planning Update

a. Cost Analysis Draft

ICED Thuesen provided a copy of the draft report by NBS for Board review. He presented a Power Point presentation and clarified the disparity in the budget numbers for Phoenix and said it was the entire fire budget, not just their Comm Center. There was also an update in potential cost per call based on budget divided by number of incidents for an average of $45.00.

He gave a brief history regarding our member agencies and contracted agencies and the parameters that determined their cost per call and ancillary fees. However, on-boarding new additional agencies, could require additional dispatcher personnel, connectivity costs, potentially additional equipment and physical space, etc. and these costs would need to be addressed in our final cost determination. The suggestion would be to include a contribution to CIP by each agency proportionate to their call volume; existing agencies as well as the new “members/contracted agencies”. The Board would determine at what percentage a new member could be considered for voting membership. Assistant Chief Johnson would like additional clarification regarding the NBS study, a staff report and creation of a policy for Board approval. Chief McLaughlin would like to see a minimum of 10% call volume for new member/contract agency to be considered for voting membership. Deputy Chief Costamagna would like to incorporate an “opt out” fee to avoid contracted agencies leaving the Comm Center without a commitment to offset some of the cost of having added them. A written staff report summarizing the Board recommendations along with the NBS study will be prepared for the next Board Meeting.

3. Job Descriptions

ICED Thuesen briefly discussed Center job descriptions and said they were last reviewed and updated in 2013. The Board recommendation was to prioritize the job descriptions and bring the most urgent descriptions before the Personnel Committee for review prior to presenting them to the full Board for approval.

10. INFORMATION: 1. Communications Center Statistics The statistics were contained in the Board packet. 17,000 CAD incidents entered in June

and we anticipate statistics in July to be much higher. 2. Help Desk Statistics The statistics were contained in the Board packet. 11. CENTER REPORTS A. Chief Executive Director Report (Thuesen)

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1. ICED Thuesen again offered his congratulations to both Janet Tracy and Wendy

Crosthwaite on their retirements. Cake and lemonade were provided to help celebrate the occasion.

3. The Accounting team received the GFOA award for their “first time” submittal of the

CAFR. 3. We met with personnel from AT&T regarding the Firstnet system; the Comm Center

will be doing some Beta testing.

4. We are working on the RD-LAP replacement, PCMSS, with Northrup Grumman. A presentation of the product will be conducted at the CAD Coordinator meeting later this week.

5. The Westnet project should “kick off” next week, August 6, with anticipated completion

by the end of this year. 6. We are continuing to work with Metro Fire to implement the UAV program.

7. The OPS Chiefs are helping us to update the response files in anticipation of Pro Q.A.

implementation. We anticipate completion of this data update in CAD by September 1, with Pro Q.A. in early 2019.

8. Center personnel were deployed to the County Fire.

9. Staff members from the Center are participating in the Regional Diversity Task Force

Group.

10. Dispatch and Admin staff are participating in Operation Backpack.

11. The P-25 upgrade is reaching completion and should be implemented in November, 2018. Initially we may experience some challenges during the transition. Internally our recording system will need to be upgraded. Some field units may have to move to radio channels direct 15 & 16 as the analogue radios will be “shut off” when we switch over. There may be a delay when using the digital radios.

B. Communications Manager Report (Thuesen)

1. On July 4th dispatch handled 280 calls in one hour. The July 4th stats were down compared with last year, but higher on the Saturday and Sunday prior to the 4th.

2. Peer support was hosted at the CTC.

C. Medical Director (Thuesen) 1. Dr. Mackey has completed cardiac arrest data for Sac City and Cosumnes. Some of

the high points of the data analyzed for the two month period of May and June included 123 cardiac arrests; 60% of the cardiac arrests were male; average age was 64; non- transport was 31.3%; there were 8 survivors.

2. Dr. Mackey met with the Medical Director from the County Jail and has a better

understanding of the challenges he faces.

3. Planning for the resuscitation academy in October is underway and will be conducted at Sac Metro’s Headquarters. Dr. Backer will also be in attendance.

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12. CORRESPONDENCE

None

13. COUNSEL REPORT

None

14. BOARD MEMBER COMMENTS Chief McLaughlin congratulated Wendy Crosthwaite on her retirement. There continues to be a challenge for SETNA long term funding. There are two pending bills

that have yet to be voted on by the legislature as there is some concern about additional taxes to fund it.

CCSD will be graduating an academy of 19 on Friday, August 3rd. Chief Rodriguez congratulated both Wendy Crosthwaite and Janet Tracy. He said they

appreciate everything we do. Folsom will be graduating eight recruits on September 10th at 10:00 a.m. and the new fire

station will be opening on that day as well. Deputy Chief Costamagna also expressed his appreciation to Wendy Crosthwaite and Call

Taker Janet Tracy for their contributions to the Center. Congratulations to the Accounting team for their GFOA award for the CAFR. Sacramento Fire will be going before the City Council this evening to receive approval for

Westnet. Sacramento Fire will be graduating 24 recruits in November. Assistant Chief Johnson congratulated both Wendy Crosthwaite and Janet Tracy on their

retirement. Congratulations to the Accounting team on the GFOA award for the CAFR. Additional Comments Made After Closed Session:

Deputy Chief Costamagna asked to assign approximate time (minutes, hours, etc.) anticipated to address each agenda item, at both Committee and Board level. He said it is difficult to schedule his time appropriately when meetings extend out over the allotted time. Additionally, Chief McLaughlin suggested blocking out a three hour time frame for all JPA Board Meetings.

15. ITEMS FOR DISCUSSION AND POTENTIAL PLACEMENT ON FUTURE AGENDA: 16. CLOSED SESSION

1. CONERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section 54957.6

District Negotiator(s) Counsel, Robert Kingsley

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Joe Thuesen, Chief Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local 150 2. PERSONNEL ISSUSES* Pursuant to California Government Code Section 54957 Employee Performance and Evaluation: Interim Chief Executive Director

3. PERSONNEL ISSUSES* Pursuant to California Government Code Section 54957 The Board will meet in Closed Session: a. Discussion Regarding Staffing Reorganization 4. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation. One (1) potential cases b. Pursuant to California Government Code Section 54956.9(a) The Board will meet in closed session to discuss one (1) case of pending litigation

Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv- 01792-KJM-KJN

Closed Session was convened at 10:05 a.m.

Open session was reconvened at 11:55 a.m. As requested Item #2, Strategic Planning Update – a. Cost analysis draft; and Item #3, Job Descriptions - Under Presentation/Discussion/Possible Action was addressed after Closed Session.

The Board received updates on labor negotiations for Local 150 and Local 856 and general direction was given. The Board received an update on potential staffing reorganization that might be impacted by labor negotiations; no action was taken.

The Board received an update on two potential cases of anticipated litigation; no action was taken.

17. The meeting of the Governing Board was adjourned at 12:40 p.m. until the next Meeting of the

Governing Board scheduled for 9:00 a.m., August 28, 2018, at Metro Headquarters, 10545 Armstrong Ave – Rooms #320, Mather, CA 95655-4102.

Respectfully submitted,

Janice Parker Clerk of the Board _____________________________ ______________________________ Maurice Johnson, Chairperson Chris Costamagna, Vice Chairperson

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Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019

Monthly Budget to Actual ReportAs of July 31, 2018

Expenses FY 18/19

Budget

YTD Expenses

07/31/18

% of YTD

Expenses

$ Under / (Over)

Budget

% Under/

(Over) Budget

Salaries and Benefits 7,434,398 1,046,940 77.14% 6,387,458 86%

Materials and Supplies 56,900 6,148 0.45% 50,752 89%

Professional Services 283,570 68,123 5.02% 215,447 76%

Communications Equipment and Services 889,150 127,459 9.39% 761,691 86%

Computer Services and Supplies 284,653 6,810 0.50% 277,843 98%

Facilities and Maintenance 188,050 77,302 5.70% 110,749 59%

Screening, Hiring, Training and Maintaining Staffing 114,250 22,223 1.64% 92,027 81%

Other Expenses 16,100 2,256 0.17% 13,844 86%

Capital Outlay 60,000 - 0.00% 60,000 100%

Total 9,327,071 1,357,260 100% 7,969,811

6/30/2016

8/31/2015

Budget to Actual - FY 18-19

As of July 31, 2018

Other

Computer Services

and Equipmen

t 0.56%

Salaries and Benefits77.14%

Materials and Supplies0.45%

Professional Services5.02%

Communications Equipment and Services9.39%

Computer Services and Supplies0.50%

Facilities and Maintenance 5.70%

Screening, Hiring,

Training and Maintaining

Staffing1.64%

Other Expenses0.17%

FY 18-19 ExpensesFor Month Ending July 31, 2018

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Sacramento Regional Fire/EMS Communications Center

Fiscal Year 2018-2019

Monthly Budget to Actual Report

As of July 31, 2018

FY 18/19

Preliminary

Budget

Revenue

Received as of

07/31/18

Budget Remaining

Member Assessments 9,091,031 2,572,838

OES Deployment 100,000 -

Reimbursement Revenue Backbone 69,890 -

SETNA Training 3,000 -

Communications Services

Other:

Interest Income 8,000 -

Board Ups 24,000 2,400

Credit Card Incentives 4,500 -

Admin Fee- Backbone 450 -

CTC Room Rental 11,500 1,945

CTC Catering 13,000 3,716

Misc Other Income 1,700 -

Total 9,327,071 2,580,899

Revenues - FY 18/19

As of July 31, 2018

OES Deployment0.00%

Board Ups0.09%

CTC ConferenceRoom Rental

0.16%

CTC CommandCatering0.36%

FY 18-19 RevenuesFor Month Ending July 31, 2018

Member Assessments99.69%

Board Up0.09%

CTC Room Rental0.08%

CTC Catering0.14%

FY 18-19 RevenuesFor Month Ending Jul 31, 2018

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Sacramento Regional Fire/EMS Communications Center

Fiscal Year 2018-2019

Monthly Overtime Report

As of July 31, 2018

Please note that the OT hours due to OES deployment are included in the Admin and Communication staff OT numbers

July August September October November December January February March April May June

FY 15-16 62.25 287.25 406 348.5

FY 16-17 329.25 1264.75 262.25 386.25 184

FY 17-18 235.75 594.25 498 762.25 490.25 935.25 492

FY 18-19 553

-100

100

300

500

700

900

1100

1300

FY 18-19 OT Hours resulting from OES DeploymentAs of July 31, 2018

July August September October November December January February March April May June

FY 15-16 120.75 509.75 335.08 336.25 106 53.5 131.75 130.15 160.75 133 129 55.25

FY 16-17 215.75 960.5 267.75 376.5 29 138.25 260.5 115 106 81 244.5 139

FY 17-18 143.5 132.5 147.75 111.75 59.25 103.5 96.5 29 74.25 79.25 86 85.92

FY 18-19 424

0

100

200

300

400

500

600

700

800

900

1000

FY 18-19 Comparative OT Report Admin Staff

As of July 31, 2018

July August September October November December January February March April May June

FY 15-16 238.25 366.5 318.75 241.5 225.76 92.5 206.50 117 206.5 172.5 255 213.75

FY 16-17 497.75 594.25 463.75 477 279 272.5 128.00 340.25 249.25 252.25 281 421.75

FY 17-18 383 367.5 440 316.5 356.75 344.5 230 245.25 344.75 472 362 575.75

FY 18-19 775.5

0

100

200

300

400

500

600

FY 18-19 Comparative OT Report Communications Staff

As of July 31, 2018

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PERSONNEL COMMITTEE MEETING August 14, 2018

COMMITTEE MEMBERS Chief Mike McLaughlin Cosumnes Community Services District Assistant Chief Maurice Johnson Sacramento Metropolitan Fire District COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Interim Chief Executive Director Kylee Soares Interim Communications Manager OTHERS IN ATTENDANCE Robert Kingsley Counsel, SRFECC Lindsey Moore Counsel, SRFECC Janice Parker Administrative Analyst, SRFECC

1. The meeting was called to order and roll call was taken at 9:04 a.m.

2. There were no agenda updates.

3. There was no public comment.

OPEN SESSION:

1. Discussion of Policies and Procedures

As Center management and staff create and revise policies, the new policies are being brought before the Personnel Committee for review. Communications Manager Soares brought three new/revised policies for Committee discussion: a. Uniform policy b. Comm Van deployment policy c. Emergency radio policy Counsel said the Board Policies had been adopted at the July meeting, but these three additional draft policies have not been reviewed by the Personnel Committee. The Committee discussed the difference between a policy and a procedure and Communications Manager Soares asked which should be brought before the Board for approval and which should be brought before the Board as information. A presentation will be prepared for our August Board Meeting, addressing this issue in order to help clarify the Board’s desire for future policies.

2. Discussion of Strategic Plan

A survey will be disseminated in September to the agencies to determine what direction they envision for the JPA in the future. Part of this strategic plan will include the report by NBS, which should be completed in time for our August Board meeting.

3. Discussion of Personnel Authorization Document a. Modification of Job Descriptions: 1. Executive Assistant 2. Deputy Director – Operations 3. Deputy Director – Administration The Committee discussed the modified job descriptions. Both Committee members thought the Executive

Assistant position should require an AA Degree as a minimum educational requirement with a Bachelor Degree

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listed as desirable, rather than simply a high school diploma. The ICED will retain the ability to substitute experience for required education.

The Committee stressed that the higher educational degree be from an accredited school. The Executive Assistant is a higher level position when compared with an entry level office tech and would warrant

higher education and training to effectively perform this job. A salary range should be included on the job description.

Metro Fire has language in their job descriptions that allow for substituting, waiving or modifying either education or

experience, but not both, by the (Interim) Chief Executive Director. However, the Board must be made aware of any modification of the requirements. Chief McLaughlin felt addition of this language for all job descriptions would be appropriate and helpful with future hiring.

The Committee recommended making the Deputy Director–Operations, and Deputy Director–Administration, a

single classification rather than two separate job descriptions. By making it a classification the ICED will maintain the ability to establish job duties specific to each of the two positions. This Deputy Director classification should require a Bachelor Degree as a minimum educational requirement and experience should indicate progressively increasing responsibility.

These positions will be revised according to the Committee recommendations and then reviewed in their revised

form by the Committee for approval. 4. Update on Chief Executive Director Recruitment Counsel said they have received eleven applications for the CED position. Lindsey Moore asked the Committee

when they would like to begin scheduling interviews. The Committee said they will do a “first cut” today in Closed Session. Board interviews will then be scheduled.

CLOSED SESSION: Addressed out of agenda order

1. PERSONNEL ISSUES* Pursuant to California Government Code Section 54957 Action/Discussion to Appoint, Employ, Dismiss, Accept the Resignation of or Otherwise Affect the Employment Status of a Public Employee (1 case) Employee Performance and Evaluation: Interim Chief Executive Director

2. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section 54957.6

District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Interim Chief Executive Director

Employee Organization(s) Teamsters Local 856 Teamsters Local 150

3. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation. One (1) potential case

Closed session was convened at 10:20 a.m.

Open session was reconvened at 11:11 a.m. The Committee engaged in a performance evaluation regarding the Interim Chief Executive Director. No action was taken.

The Committee received an update regarding labor negotiations with Local 150 and Local 856. No action was taken.

The Committee received an update regarding the Tyler/ New World lawsuit, but no action was taken.

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The Committee also received an update regarding the Chief Executive Director recruitment. No action was taken.

5. ADJOURNMENT:

The meeting was adjourned at 11:11 a.m. until the next regularly scheduled meeting of the Personnel Committee – September 11, 2018 at 9:00 a.m.

Respectfully submitted, Janice Parker Clerk of the Board ___________________________ _____________________________ Mike McLaughlin, Chairperson Maurice Johnson, Vice Chairperson

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Sacramento Regional Fire/EMS Communications Center

10230 Systems Parkway, Sacramento, CA 95827-3007 (916) 228-3058 - Fax (916) 228-3079

STAFF REPORT

DATE: August 28, 2018

TO: Governing Board

FROM: Joseph Thuesen, Chief Executive Director – Interim

SUBJECT: Text-to-911 Deployment

EXECUTIVE SUMMARY

We are recommending that we implement text to 911 with all of our law enforcement (LE) partners who have now made the decision to implement on or before December 31, 2018. Exception is Folsom PD who is upgrading their phone system and will have it in place by end of 1st quarter 2019.

BACKGROUND

In November 2017, All PSAP’s were requested by State CAL OES 911 Office to provide their plan on Text-to-911 deployment by December 31, 2018. At that time, SRFECC Management declined implementation because several of our partner law enforcement agencies in Sacramento County were not in support of implementing a regional Text-to-911.

On May 24th, 2018, SRFECC became informed that all Sacramento County LE Agencies had agreed to implement Text-to-911 and most had completed or were in process of completion by July 1, 2018.

On May 30th, SRFECC advised board of Text development and would bring more information at next board meeting.

On June 18th, 2018 – SRFECC staff met with CAL OES 911 Office representatives and determined the following analysis.

In August 2018, SRFECC staff reviewed EGPD operations and participated in Text-to-911 deployment.

ANALYSIS

• Only two dispatchers at a time can use the system• Provides “Audible Alert” that a text has been sent to PSAP

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• COMTECH has contract to assist with PSAP implementation • WEB Based solution for our Center; normally a WINDOWS browser behind CAD

is used; difficulty integrating with a COBOLT system • IT would work with COMTECH for implementation (no reimbursement for costs

associated) • ECaTS records the text volume the same as telephony volume • Training provided by COMTECH (no reimbursement provided for training costs)

FISCAL IMPACT

• L i c en ses – Co s ts f o r tw o c on cu r ren t l i c e nse s ( o r l og - i n ’ s ) i s p a i d f o r b y S ta t e o f C A

• T r a i n i ng – No r e im b u rs em e n t f o r t r a i n i ng co s t s • I T wo u l d wo rk w i t h COM TECH f o r i mp le men t a t i o n (n o

r e i mb u rse m en t f o r c os t s as soc ia ted )

I M P A C T O N S T A F F

• Training required for a four hour class for “Train the Trainers” • Trainer then provide the training to Dispatchers on duty – approximately 30

minutes • Prohibits Dispatchers from “multi-tasking” on other types of calls, as they must remain

focused on the incoming text. • This is similar to receiving a TTY/TTD call whereby the information is needed to

be typed into CAD as the information appears on your screen. • The location information accompanying a Text-to-911 call is not equal to wireless voice

call location technology, thus making it more difficult for dispatch to determine location. • 9-1-1 text messages can take longer to receive; may be delivered out of order or may

not be received at all; may increase the difficulty of the call and increases the workload. APPLICABLE POLICY OR LAW

• 2014 – Senate Bill 1211 • State of CA Memo from 9-1-1 Office, November 2017.

ATTACHMENTS

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RECOMMENDATION

Implement Text-to-911 by the deadline of December 31, 2018, if not sooner.

Respectfully submitted,

Joe Thuesen, J.D., M.P.A. Chief Executive Director – Interim Sacramento Regional Fire/EMS Communications Center 10230 Systems Parkway Sacramento, CA 95827 (916) 228-3070 - Main (916) 228-3064 - Office (916) 200-6256 - Cell jthuesen@srfecc.ca.gov

“Positive thinking leads to positive outcomes.

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mailto:jthuesen@srfecc.ca.gov

Total number of CAD incidents entered for July: 18,275

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Average number of CAD incidents entered per day for July: 589

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The following data is the telephony performance measures for the Sacramento Regional Fire/EMS Communications Center (SRFECC) during the month of July, 2018 for all incoming and outgoing calls to and from the Center on 9-1-1 lines, Seven-Digit Emergency (7DE) lines, Allied Agencies (i.e. Sacramento Police Dept.), Alarm Company lines, as well as Seven-Digit Administrative lines. Summary of Information

During the month of June, 2018 dispatch staff processed 31,377 incoming calls and 8,283 outgoing calls for a total call volume of 40,019. Detailed Breakdown of Information – Incoming Lines

9-1-1 Emergency lines: 17,150 “Seven-Digit” Emergency lines (7DE): 4,569 Allied Agency/Alarm Companies: 3,804 Non-Emergency/Administrative (7DA) lines: 5,854

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The following data represents incoming call distribution according to class of service. July totals: 17,199 incoming 9-1-1 calls:

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Emergency Lines Answering Standard: NFPA-1221 (2016 Edition) According to NFPA-1221 (2016 ed.), Chp. 7, Sec. 7.4 – Operating Procedures:

Rule 7.4.1: “Ninety-five percent of alarms received on emergency lines shall be answered within 15 seconds, and 99 percent of alarms shall be answered within 40 seconds.”

NFPA-1221 (2016 ed.) recommends that all calls received on emergency lines shall be answered within 15 seconds 95% of the time and 99% percent of emergency lines shall be answered within 40 seconds – In July, the dispatch team answered all calls on emergency lines within 15 seconds 98.16% of the time and answered within 40 seconds 99.63%. The following chart represents the Emergency Lines Answering Standard under NFPA-1221 (2016 ed.), Chapter 7, Section 7.4 – Operating Procedures, Rule 7.4.1 for identifying the 2017-2018 compliance performance ratings.

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o Customer Service Score Average* (Baseline Requirement of 95%) Overall Customer Service Score – JUL: 100% Overall Customer Service Score – FEB to JUL: 99.43%

o Overall Compliance Score Average* (Baseline Requirement of 90%) Overall Compliance Score – JUN: 99.3% Overall Compliance Score – FEB to JUN: 97.69%

*Effective Emergency Medical Dispatch (EMD) practices are based on the consistent use of medically approved dispatch protocols. EMD or the Medical Priority Dispatching System (MPDS) is in part based on published standards of the International Academy of Emergency Dispatch (IAED) in consultation with the National Association of EMS Physicians (NAEMSP), the American Society for Testing and Materials (ASTM), the American College of Emergency Physicians (ACEP), the U.S. Department of Transportation (USDOT), the National Institutes of Health (NIH), the American Medical Association (AMA), and more than 30 years of research, development, and field testing throughout the world. Overall, the dispatch protocols are established by the IAED Board of Fellows, which is also responsible for setting the accreditation process of the International Academy. Per IAED, the Quality Improvement/Assurance standards require a consistent, cumulative MPDS incident case review of at or above the stated baseline percentage.

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13 Life Saves – July 2018

1. On July 1st, Dispatch Supervisor Julee Todd, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

2. On July 1st, Call Taker Janet Tracy, while utilizing effective EMD instructions assisted the

9-1-1 reporting party in providing life-saving CPR instructions.

3. On July 4th, Dispatcher Jourdan Hitchings, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

4. On July 4th, Dispatch Supervisor Julee Todd, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

5. On July 5th, Dispatcher Michelle Goucher, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

6. On July 10th, Call Taker Denise Tackett, while utilizing effective EMD instructions assisted

the 9-1-1 reporting party in providing life-saving CPR instructions.

7. On July 11th, Dispatch Supervisor Tara Poirier, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

8. On July 13th, Dispatch Recruit Eric Kizzie, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

9. On July 16th, Call Taker Chrissy Stockman, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

10. On July 17th, Call Taker Angela Stefenoni, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

11. On July 20th, Dispatcher Katherine Shelton, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving child birth instructions.

12. On July 21st, Call Taker Janet Tracy, while utilizing effective EMD instructions assisted the

9-1-1 reporting party in providing life-saving child birth instructions.

13. On July 21st, Dispatcher Katherine Shelton, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

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Opened/Closed Records Per CategoryDate range 07/01/2018 - 07/31/2018Generated on 08/21/2018 15:26

Category Opened SRs Closed SRs Total (Opened - Closed)CAD 19 23 -4Communications 4 4 0Email 1 0 1Facility 8 11 -3GIS 18 11 7Hardware 15 16 -1Intrado Phone System 5 6 -1Profile 3 4 -1Software 9 15 -6

Total 82 90 -8

CAD26%

Communications4%

Email0%

Facility12%

GIS12%

Hardware18%

Intrado Phone System

7%

Profile4%

Software17%

Service Records Closed July 2018 CAD

Communications

Email

Facility

GIS

Hardware

Intrado PhoneSystem

Profile

Software

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1-Board Agenda 8-18REGULAR MEETING OF THE GOVERNING BOARD OF SRPSCC

2-Board Meeting 7-183-July Financials4-Personnel Meeting 18-85-staff report - text to 91110230 Systems Parkway, Sacramento, CA 95827-3007DATE: August 28, 2018EXECUTIVE SUMMARYBACKGROUNDIn November 2017, All PSAP’s were requested by State CAL OES 911 Office to provide their plan on Text-to-911 deployment by December 31, 2018. At that time, SRFECC Management declined implementation because several of our partner law enforcement agenci...On May 24th, 2018, SRFECC became informed that all Sacramento County LE Agencies had agreed to implement Text-to-911 and most had completed or were in process of completion by July 1, 2018.On May 30th, SRFECC advised board of Text development and would bring more information at next board meeting.On June 18th, 2018 – SRFECC staff met with CAL OES 911 Office representatives and determined the following analysis.In August 2018, SRFECC staff reviewed EGPD operations and participated in Text-to-911 deployment.FISCAL IMPACTRECOMMENDATION

8-Comm Stats8-CAD Incidents Report - JULY 2018 August Board Meeting9-Telephony Info - July 201810-SRFECC Aug 2018 Board Meeting - EMD Info for July 2018

11- July 2018 Service Records