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* INDICATES NO ATTACHMENT Sacramento Regional Fire/EMS Communications Center 10230 Systems Parkway, Sacramento, CA 95827-3007 (916) 228-3070 Fax (916) 228-3079 9:00 a.m. Tuesday, January 22, 2019 REGULAR MEETING OF THE GOVERNING BOARD OF SRPSCC 10545 Armstrong Ave – Rooms #384-385 Mather, CA 95655-4102 Call to Order Chairperson Roll Call Member Agencies Secretary Primary Board Members Chris Costamagna, Chairperson Deputy Chief, Sacramento Fire Department Mike McLaughlin, Vice Chairperson Fire Chief, Cosumnes Fire Department Chad Wilson, Board Member Division Chief, Folsom Fire Department Tyler Wagaman, Board Member Assistant Chief, Sacramento Metropolitan Fire District AGENDA UPDATE: An opportunity for Board members to (1) reorder the agenda; and (2) remove agenda items that are not ready for presentation and/or action at the present Board meeting. CLOSED SESSION: Approximately 1-1/2 hours (9:00 10:30 a.m.) 1. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section 54957.6 District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local 150 2. PERSONNEL ISSUES* Pursuant to California Governing Code Section 54957 The Board will meet in closed session: a. Public Employment Title: Executive Director b. Public Employment Title: Deputy Director (Operations) c. Public Employment Title: Deputy Director (Administrative) d. Evaluation of Performance Title: Executive Director 3. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation. One (1) potential case b. Pursuant to California Government Code Section 54956.9(a) The Board will meet in closed session to discuss one (1) case of pending litigation Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv-01792-KJM-KJN OPEN SESSION: Begins at 10:30 a.m. CONSENT AGENDA: Matters of routine approval including, but not limited to Board meeting synopsis, payroll reports, referral of issues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action. 1. Special Board Meeting Synopsis (January 8, 2019) Page 4-8 1
Transcript
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Sacramento Regional Fire/EMS Communications Center 10230 Systems Parkway, Sacramento, CA 95827-3007

(916) 228-3070 – Fax (916) 228-3079

9:00 a.m.

Tuesday, January 22, 2019 REGULAR MEETING OF THE GOVERNING BOARD OF SRPSCC

10545 Armstrong Ave – Rooms #384-385 Mather, CA 95655-4102

Call to Order Chairperson

Roll Call Member Agencies Secretary

Primary Board Members Chris Costamagna, Chairperson Deputy Chief, Sacramento Fire Department Mike McLaughlin, Vice Chairperson Fire Chief, Cosumnes Fire Department Chad Wilson, Board Member Division Chief, Folsom Fire Department Tyler Wagaman, Board Member Assistant Chief, Sacramento Metropolitan Fire District

AGENDA UPDATE: An opportunity for Board members to (1) reorder the agenda; and (2) remove agenda items that are

not ready for presentation and/or action at the present Board meeting.

CLOSED SESSION: Approximately 1-1/2 hours (9:00 – 10:30 a.m.)

1. CONFERENCE WITH LABOR NEGOTIATOR*

Pursuant to Government Code Section 54957.6

District Negotiator(s) Counsel, Robert Kingsley

Joe Thuesen, Executive Director Employee Organization(s) Teamsters Local 856

Teamsters Local 150

2. PERSONNEL ISSUES* Pursuant to California Governing Code Section 54957 The Board will meet in closed session:

a. Public Employment Title: Executive Director

b. Public Employment Title: Deputy Director (Operations)

c. Public Employment Title: Deputy Director (Administrative) d. Evaluation of Performance Title: Executive Director

3. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation*

a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation. One (1) potential case b. Pursuant to California Government Code Section 54956.9(a) The Board will meet in closed session to discuss one (1) case of pending litigation

Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv-01792-KJM-KJN

OPEN SESSION: Begins at 10:30 a.m.

CONSENT AGENDA: Matters of routine approval including, but not limited to Board meeting synopsis, payroll reports,

referral of issues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action.

1. Special Board Meeting Synopsis (January 8, 2019) Page

4-8

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2. Budget to Actuals (December) Page 3. Revenues (December) Page 4. Overtime (December) Page

ACTION ITEMS:

1. Approve Employment Contract for Executive Director Page 2. Approve Employment Contract for Deputy Director of Operations Page

DISCUSSION/POSSIBLE ACTION 1. Update Regarding Power Outage*

INFORMATION:

1. Communications Center Statistics Page 2. Help Desk Statistics Page

CENTER REPORTS:

1. Executive Director (Thuesen)* 2. Deputy Director (Soares)* 3. Deputy Director (House)* 4. Medical Director (Dr. Mackey)*

CORRESPONDENCE:

BOARD MEMBER COMMENTS:

ADJOURNMENT: The next scheduled Board Meeting is February 12, 2019.

Location: Sacramento Metropolitan Fire District, 10545 Armstrong Ave, Mather, CA 95655-4102 Time: 9:00 a.m. Distribution: Board Members, Alternates, and Chiefs Posted at: Administration Office

DISABILITY INFORMATION: In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the Chief Executive’s Office at (916) 228-3070. Notification at least 48 hours prior to the meeting will enable the Center to make reasonable arrangements to ensure accessibility to this meeting.

9 10 11

12-28

29-47

48-53 54

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POSTING:

This is to certify that on January 18, 2018, I posted a copy of the agenda:

-at 10230 Systems Parkway, Sacramento, CA 95827 -on the Center’s website which is: www.srfecc.ca.gov -10545 Armstrong Ave, Mather, CA 95655-4102

Clerk of the Board

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January 8, 2019 Minutes

SPECIAL GOVERNING BOARD MEETING January 8, 2019

GOVERNING BOARD MEMBERS Deputy Chief Niko King Sacramento Fire Department Assistant Chief Tyler Wagaman Sacramento Metropolitan Fire District Chief Mike McLaughlin Cosumnes Community Services District Division Chief Chad Wilson City of Folsom Fire Department GOVERNING BOARD MEMBERS ABSENT COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Executive Director, SRFECC Kylee Soares Deputy Director, SRFECC OTHERS IN ATTENDANCE Robert Kingsley Counsel, SRFECC Lindsay Moore Counsel, SRFECC Paul Zehnder Deputy Chief, Cosumnes Community Services District Todd Harms Fire Chief, Sacramento Metropolitan Fire District Eric Bridge Deputy Chief, Sacramento Metropolitan Fire District Randall Hein Assistant Chief, Sacramento Metropolitan Fire District Mat Roseberry IT Manager, Sacramento Metropolitan Fire District Janice Parker Administrative Analyst, SRFECC TaraMarie McDonald Executive Assistant, SRFECC Jill Short Local 856 Representative Casey Quintard Dispatch Supervisor, SRFECC

1. The meeting was called to order and roll call taken at 8:52 a.m.

2. CED Thuesen made a request to reorder the agenda to provide an update regarding the power failure at the Center; establishing 2019 Board meeting schedule; and establishing time of 2019 regular Board meetings, and acknowledging correspondence from Sacramento Metropolitan Fire District, prior to convening Closed Session.

We experienced a catastrophic power outage at 7:52 p.m. Sunday night. We sustained winds over 60 mph. SMUD power was lost at 6:37 p.m. and we moved to UPS and generator backup power. However, very shortly thereafter, UPS input voltage gave an abnormal reading. Our staff did a fabulous job of handling the ramifications of this event while continuing to provide emergency services to our customers. In a one hour period of time, between 6:00 p.m. and 7:00 p.m. the dispatch floor received 100 calls; during the previous hour they received 274 calls. We continued on generator power for one hour, then the UPS shut down. Within a short period of time we experienced a power surge which “fried” our access control and our “key” cards were ineffective and access to certain areas in the Center required the use of a master key. CAD, the phones and radios all went down, and while the generator was still running, it was not supplying power to the building – perhaps due to a faulty transfer switch. Because of the power failure throughout the entire area, our disaster recovery site was also non-operational and there is no generator at the disaster recovery site. We contacted our law enforcement

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January 8, 2019 Minutes

partners and asked them to send calls through the radio system. We began using portable radios on the floor and made notifications using cell phones. Personnel had been notified and began arriving at the Center to offer assistance – not only Center personnel, but also representatives from our member agencies. The radio consoles came back up at 9:34 p.m. and by midnight we were able to use our “back up CAD, with live CAD coming back around 4:00 a.m. As a result of this event, however, some of our call data was lost from the first week of January, 2019. Our IT team and Northrup Grumman will work together to restore the lost data. As part of the “after action” we are reviewing the entire incident to alleviate any potential future issues. A full report with be forthcoming. The staff were phenomenal and CED Thuesen expressed his appreciation to everyone who assisted during this very stressful time.

3. ACTION ITEMS: 1. Establishment of the Regular Board Meeting Schedule for 2019

The Board discussed conducting two Board meetings per month rather than Personnel and Finance Committee Meetings and a Board meeting. At that time the recommendation had been to dissolve the two standard committees (Personnel and Finance) and conduct Board meetings on the second and fourth Tuesday of every month commencing at 8:00 a.m.

A motion was made by Division Chief Wilson and seconded by Assistant Chief Wagaman to

implement the above mentioned recommendation.

AYES: Sacramento Fire Department, Sacramento Metro, Cosumnes Community Services District, Folsom

NOES: ABSENT: ABSTAIN:

Motion carried.

2. Establishment of the time for the Board meetings on the second and fourth Tuesdays for 2019

The Board had initially proposed the meeting start time for 8:00 a.m., but upon further

discussion moved the time back to 9:00 a.m.

A motion was made by Division Chief Wilson and seconded by Deputy Chief King to set the standard meeting time at 9:00 a.m.

AYES: Sacramento Fire Department, Sacramento Metro, Cosumnes Community

Services District, Folsom NOES: ABSENT: ABSTAIN:

Motion carried.

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January 8, 2019 Minutes

4. CONSENT AGENDA: Matters of routine approval including, but not limited to Board meeting synopsis, payroll reports,

referral of issues to committee and other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action.

A motion was made by Division Chief Wilson and seconded by Deputy Chief King to approve

the consent agenda.

AYES: Sacramento Fire Department, Sacramento Metro, Cosumnes Community Services District, Folsom

NOES: ABSENT: ABSTAIN:

Motion carried.

5. CORRESPONDENCE: A letter from Michelle Dehoney, Clerk of the Board for Metro Fire, acknowledging the

appointment of Assistant Chief Tyler Wagaman as JPA Delegate and Deputy Chief Eric Bridge as Alternate Delegate to the JPA Board, was contained in the Board packet.

The Board acknowledged the correspondence.

6. CLOSED SESSION:

1. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to California Government Code Section 54957.6 District Negotiator(s) Counsel, Robert Kingsley Joseph Thuesen, Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local 150

2. PERSONNEL ISSUES* Pursuant to California Government Code Section 54957 The Board will meet in closed session: a. Discussion Regarding Staffing

3. PERSONNEL ISSUES* a. Public Employment Title: Executive Director b. Public Employment Title: Deputy Director (filled) c. Public Employment Title: Deputy Director (vacant) d. Evaluation of Performance Title: Executive Director

4. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation One (1) potential case b. Pursuant to California Government Code Section 54956.9(a) The Board will meet in closed session to discuss one (1) case of pending litigation Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv-01792-KJM-KJN

Closed session was convened at 9:20 a.m.

7. OPEN SESSION:

Open Session was reconvened at 12:40 a.m. The Board met in closed session and received an update regarding labor negotiations with Local(s) 150 and 856. Direction was given; no action was taken.

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January 8, 2019 Minutes

A discussion was conducted regarding employment contracts for the Executive Director and the Deputy Director(s); direction was given and no action was taken. The Board also received an update regarding Tyler/New World pending litigation and one case of potential litigation. No action was taken.

8. INFORMATION: None 9. CENTER REPORTS: Executive Director: 1. CED Thuesen shared that we have gone live with PCMSS (MDC system) and will officially

inform PD and Sheriff. 2. INFORS is being worked on at the Center. 3. Installation of Westnet has begun and will be completed in phases. 4. A request had been made to tie EM Resource to CAD. We are exploring the feasibility of the

request and other options with our IT Department. 5. We have received a quote to upgrade the Northrup Grumman hardware. 6. Two temporary employees have been engaged through an agency to assist with front desk

duties here at the Center and at the CTC. 7. Last year we introduced the concept of Kaizen and this year we are incorporating a focus on

the four “P’s”: people, process, professionalism and positive attitude. 8. We will be “surplus-ing” some Center items and once the items have been compiled the

member agencies will be offered first right of refusal. 9. Welcome to the Board, Chief Wagaman. 10. CED thanked both Chief(s) McLaughlin and King for all they have done to facilitate SETNA

funds for a new phone system at the Center. The funding should be available in 2020. 11. We are exploring the SXA solution to replace our Share Point. 12. We are updating our secondary users radio inventory. Deputy Director - Soares 1. We are moving forward with our dispatch hiring. We have three recruits who are waiting for an

academy to be scheduled. An additional four candidates are in various stages of our background process and eight candidates who will be scheduled for oral interviews.

2. Deputy Director Soares thanked everyone who assisted Center personnel on Sunday. She

said she was extremely proud of our dispatchers who “stepped up to the plate” and maintained their professionalism in the face of adversity and continued to serve the public.

10. BOARD COMMENTS:

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January 8, 2019 Minutes

Division Chief Wilson expressed his appreciation to all of our dispatch staff.

Chief McLaughlin recommended Center reports be done at only one Board meeting - on the fourth Tuesday of the month. He also expressed his “kudos” to everyone at the Center and thanked all the agencies for their support. Finally, he thanked everyone for support and sympathy for the loss of CCSD fire personnel Al Meraz. Assistant Chief Wagaman said he is excited about what he will learn by being a JPA Board member. He further said it was great to see how well the Center functions as an efficient team.

11. The meeting of the Governing Board was adjourned at 12:56 p.m. until the next Meeting of the

Governing Board scheduled for 9:00 a.m., January 22, 2019, at Metro Headquarters, 10545 Armstrong Ave – Rooms #320, Mather, CA 95655-4102. Respectfully submitted,

Janice Parker Clerk of the Board _____________________________ ______________________________ Chris Costamagna, Chairperson Mike McLaughlin, Vice Chairperson

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Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Budget to Actual ReportAs of December 31, 2018

Expenses FY 18/19Budget

YTD Expenses 12/31/2018

% of YTD Expenses

$ Under / (Over) Budget

% Under/(Over) Budget

Salaries and Benefits 7,434,398 3,340,538 73.41% 4,093,860 55%Materials and Supplies 56,900 40,196 0.88% 16,704 29%Professional Services 283,570 235,863 5.18% 47,707 17%Communications Equipment and Services 889,150 579,884 12.74% 309,266 35%Computer Services and Supplies 284,653 38,040 0.84% 246,613 87%Facilities and Maintenance 188,050 161,730 3.55% 26,321 14%Screening, Hiring, Training and Maintaining Staffing 114,250 92,320 2.03% 21,930 19%Other Expenses 16,100 11,728 0.26% 4,372 27%Capital Outlay 60,000 50,500 1.11% 9,500 16%Total 9,327,071 4,550,799 100% 4,776,272

6/30/20168/31/2015

Budget to Actual FY 18-19As of December 31, 2018

Salaries and Benefits73.41%

Materials and Supplies0.88%

Professional Services5.18%

Communications Equipment and Services12.74%

Computer Services and Supplies0.84%

Facilities and Maintenance3.55%

Screening, Hiring, Training and Maintaining Staffing2.03%

Other Expenses0.26%

Other 6%

FY 18-19 Expenses For Month Ending December 31, 2018

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Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Budget to Actual ReportAs of December 31, 2018

FY 18/19 Preliminary

BudgetRevenue

Received as of 12/31/2018

% of YTD Revenues

Budget RemainingMember Assessments 9,091,031 4,550,386 99.25%OES Deployment 100,000 - 0.00%Reimbursement Revenue Backbone 69,890 - 0.00%SETNA Training 3,000 - 0.00%Communications Services

Other:Interest Income 8,000 1,245 0.03%Board Ups 24,000 8,250 0.18%Credit Card Incentives 4,500 - 0.00%Admin Fee- Backbone 450 - 0.00%CTC Room Rental 11,500 11,148 0.24%CTC Catering 13,000 12,393 0.27%CTC Contracted Training 840 Misc Other Income 1,700 372 0.01%

Total 9,327,071 4,584,634 100%

As of December 31, 2018Revenues FY 18-19

99.25%Member Assessments

0.18%Board Ups

0.24%CTC Room Rental0.27%CTC Catering

0.01%Misc Other Income

Other

FY 18-19 RevenuesFor Month Ending December 31, 2018

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Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Overtime ReportAs of December 31, 2018

Please note that the OT hours due to OES deployment are included in the Admin and Communication staff OT numbers

July August September October November December January February March April May JuneFY 15-16 62.25 287.25 406 348.5FY 16-17 329.25 1264.75 262.25 386.25 184FY 17-18 235.75 594.25 498 762.25 490.25 935.25 492FY 18-19 553 2286.75 654.5 12 308 0

-100100300500700900

11001300

FY 18-19 OT Hours resulting from OES DeploymentAs of December 31, 2018

July August September October November December January February March April May JuneFY 15-16 120.75 509.75 335.08 336.25 106 53.5 131.75 130.15 160.75 133 129 55.25FY 16-17 215.75 960.5 267.75 376.5 29 138.25 260.5 115 106 81 244.5 139FY 17-18 143.5 132.5 147.75 111.75 59.25 103.5 96.5 29 74.25 79.25 86 85.92FY 18-19 424 1100.5 272.67 225.25 440.5 116.25

0100200300400500600700800900

1000

FY 18-19 Comparative OT Report Admin StaffAs of December 31, 2018

July August September October November December January February March April May JuneFY 15-16 238.25 366.5 318.75 241.5 225.76 92.5 206.50 117 206.5 172.5 255 213.75FY 16-17 497.75 594.25 463.75 477 279 272.5 128.00 340.25 249.25 252.25 281 421.75FY 17-18 383 367.5 440 316.5 356.75 344.5 230 245.25 344.75 472 362 575.75FY 18-19 775.5 1904 1218.5 508.33 437 479

0100200300400500600

FY 18-19 Comparative OT Report Communications StaffAs of December 31, 2018

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00108092.4 1

EMPLOYMENT CONTRACT between the

SACRAMENTO REGIONAL FIRE/EMS COMMUNICATIONS CENTER and

JOSEPH B. THUESEN, JD, MPA (Executive Director)

This is the Employment Contract (“Contract”) by and between the Governing Board of the Sacramento Regional Fire/EMS Communications Center (“Board” or “Center”) and Joseph B. Thuesen to serve as the Executive Director. In return for the consideration and other promises set forth below, the Board and Executive Director agree as follows: I. TERM, COMPENSATION AND OTHER BENEFITS

A. Term

This Contract shall commence on August 28, 2018 and shall continue in full force and shall expire at the close of business on August 31, 2021, unless: 1. Extended by the Board in accordance with Article VI, below, for a term not to

exceed five (5) years; or

2. Terminated by either party in accordance with Article VII below.

B. Compensation and Benefits

Executive Director shall receive compensation and other benefits as set forth in Appendix A.

II. PROFESSIONAL DUTIES AND RESPONSIBILITIES

A. Full Service

Executive Director shall be required to render twelve (12) months of full and regular service to the Center during each annual period covered by this Contract.

B. Senior Management

1. The position of Executive Director is a senior management position. Executive Director is an exempt employee and is not covered by the Fair Labor Standards Act.

2. Executive Director shall report to, and serve at the direction, of the Board.

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00108092.4 2

C. Duties and Responsibilities

1. Duties and responsibilities shall be as set forth in the prevailing job description for the Executive Director. The job description may be revised from time to time by the Board, with input from Executive Director, as deemed necessary for the effective and efficient operations of the Center. A copy of the current job description is attached as Appendix B.

2. Executive Director shall:

a. Perform all duties that are prescribed by the laws of the State of California and by the Board’s Manual of Policies and Center policies.

b. Carry out all lawful directions of the Board. c. Have the primary authority for the enforcement of the Board’s

Manual of Policies and Center Policy. d. By way of illustration and not limitation, within the parameters of

the Center’s adopted budget and adopted policy, Executive Director is responsible for: organizing, hiring, and disciplining non-contracted employees; promulgating standard operating procedures/Center policies; making purchase decisions.

e. All contracted employee hires will be recommended to the Board by the Executive Director. The final employment contract shall be approved by the Board.

f. Keep the Board advised of all emerging issues which could have a material impact on the Center.

III. PROFESSIONAL GROWTH

A. Professional Growth Activities

The Center encourages the continuing professional growth of Executive Director through participation in: 1. The operations, programs and other activities conducted or sponsored by

local, state and national associations related to fire and emergency dispatch communications centers;

2. Seminars and courses offered by public or private educational institutions

which would serve to improve the capacity of Executive Director to perform professional responsibilities for the Center; and

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00108092.4 3

3. Informational meetings with other persons whose particular skills or backgrounds would serve to improve the capacity of Executive Director to perform professional responsibilities for the Center.

B. Notice to the Board

1. Executive Director shall maintain a current, up-to-date calendar available for viewing by the Board and staff at all times.

2. Executive Director shall update the Board, at its regular monthly meeting,

concerning planned and completed activities. Executive Director shall receive approval from the Board in advance of attending any Professional Growth Activities. Professional Growth Activities that have already been approved in the budget do not need additional approval from the Board.

IV. EXPENSE REIMBURSEMENT

1. The Center shall reimburse Executive Director for all actual and necessary expenses incurred within the scope of employment and in accordance with the Center’s purchasing policy.

2. Executive Director shall be provided with a credit card for this purpose

V. GOALS AND OBJECTIVES

Within sixty (60) days of execution of this Contract, and no later than January 31st of each subsequent fiscal year that Executive Director performs services under this Contract, Executive Director shall submit in writing to the Board annual Center goals and objectives for the upcoming fiscal year. The goals and objectives shall be: ● Reviewed, revised and approved by the Board. ● Reduced to writing and shall be among the criteria by which Executive Director is

evaluated as hereafter provided. VI. EVALUATION A. The Board shall evaluate, in writing, the performance of Executive Director at least

once during each year that Executive Director performs services under this Contract (“Yearly Evaluation”). The timeline for the Yearly Evaluation shall be set by the Board after consultation with Executive Director.

B. Evaluation of Executive Director shall be related to the duties and responsibilities

of Executive Director as set forth in Article II, and the goals and objectives established by the Board and Executive Director as set forth in Article V, Appendix B (Job Description), applicable law and Policy (Board’s Manual of Policies and Center adopted).

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00108092.4 4

C. The Board shall provide a draft Yearly Evaluation to Executive Director and

schedule a meeting to discuss the draft Yearly Evaluation in accordance with the timeline set pursuant to Article VI, Paragraph A, above.

D. The evaluation format shall be reasonably objective and shall contain at least the

following evaluation areas:

a. Relationship with the board; b. Relationships with the member agencies; c. Ability to communicate with the public. d. Business and operations services leadership; e. Staff and personnel leadership; and f. Personal qualities and development. The evaluation format shall provide for a ration system such that the Board may indicate whether the performance of the Executive Director is: a. Outstanding; b. Successfully completed; c. Progressing satisfactorily; d. Making little progress; or e. Unsatisfactory. The evaluation shall assess both overall performance and the specific criteria set forth in the evaluation format.

E. A copy of the final written Yearly Evaluation shall be delivered to Executive Director and the Executive Director shall have the right to submit a written response in accordance with the timeline set by the Board pursuant to Article VI, Paragraph A, above.

F. If the Board determines that the Performance of Executive Director is satisfactory or better, the Board will consider a one-year extension of this Contract (not to exceed a five-year term) and an increase in Base Salary.

G. If the Board determines that the performance of Executive Director is unsatisfactory

in any respect, the written report of the Yearly Evaluation shall describe such unsatisfactory performance in reasonable detail. The Yearly Evaluation shall include recommendations for improvement in those areas where the Board deems performance unsatisfactory and may include recommendations for improvement in other instances where the Board deems such to be appropriate.

H. Additional evaluations, if deemed appropriate by the Board, may be performed at

any time.

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00108092.4 5

VII. TERMINATION OF CONTRACT

This Contract may be terminated by any of the following actions: A. Termination By the Board (Cause Not Required) 1. Executive Director is an at-will employee of the Board. 2. As such, the Board has the discretion to terminate the employment of

Executive Director at any time and for no cause whatsoever. If this option is exercised, the Board shall provide Executive Director with written notice of termination. The effective date of termination shall be determined by the Board and specified in the written notice of termination. The Board’s decision shall be final.

3. If the Contract is terminated pursuant to Article VII, Paragraph A, Executive

Director shall:

a. Receive six (6) months of base salary as severance pay commencing with the effective date of the termination specified in the notice of termination.

b. Be afforded the right to return to his former position of Dispatch Supervisor. This right shall not apply if the Contract is terminated pursuant to Article VII, Paragraph C.

B. Resignation or Retirement of Executive Director

This Contract shall be terminated upon the resignation or retirement of Executive Director. Except in extraordinary circumstances, Executive Director shall give the Center at least ninety (90) calendar days’ advance written notice of resignation or retirement.

C. Termination for Cause

1. Discharge for cause shall be defined as conduct which is seriously prejudicial to the Center, including but not limited to:

a. unprofessional conduct or insubordination; b. neglect of duty; c. breach of Contract; d. an act of dishonesty or moral turpitude; e. theft or misappropriation of Center property; f. any act injuring, abusing, or endangering others; g. any act that might tend to bring Executive Director into public

disrepute, contempt, scandal, or ridicule;

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h. any act that might reflect unfavorably on or endanger the reputation, integrity or good will of the Center, its officers, employees, agents or associated agencies; or

i. a violation of any lawful rule, regulation, ordinance or statute. 2. Should the Board elect to terminate this Contract prior to its expiration

pursuant to this section, the Board shall notify Executive Director in writing. The effective date of termination shall be determined by the Board and specified in the written notice of termination.

3. Upon request by Executive Director, the Board shall serve upon Executive

Director a reasonably detailed statement of charges. Executive Director shall provide notice of the request for statement of charges to the Board within ten (10) days of the service of the notice of termination.

4. Upon request, Executive Director will be afforded an opportunity for a

hearing before the Board, which shall include the right to be represented by counsel, the right to record the hearing and the right to call witnesses. Executive Director shall provide notice of the request for hearing pursuant to this section to the Board within thirty (30) days of the service of notice of termination. If Executive Director chooses to be accompanied by legal counsel at such hearing, Executive Director shall bear any costs therein involved. Such hearing shall be conducted in closed session, unless Executive Director requests an open meeting. Executive Director shall be provided a written decision describing the results of the hearing. The decision of the Board shall be final.

5. In appropriate circumstances, progressive discipline may be utilized by the

Board in lieu of discharge for cause. Such use is, however, at the sole discretion of the Board.

VIII. GENERAL PROVISIONS A. Full and Complete Contract

This Contract is the full and complete contract between the Center and Executive Director and supersedes all prior negotiations, representations or agreements, either written or oral. It can be changed or modified only by an agreement in writing, signed by both the Center and Executive Director, and approved by the Board.

B. Subject to Applicable Laws and Board’s Manual of Policies

Except as modified herein, this Contract is subject to all applicable laws of the State of California and to the Board’s Manual of Policies. Said laws, rules, and policies, to the extent they have not been lawfully superseded by this Contract, are hereby made a part of the terms and conditions of this Contract as though fully set forth herein.

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C. Severance Clause

Should any provision of this Contract be declared or determined by a court of competent jurisdiction to be illegal, invalid or unenforceable, the legality, validity and enforceability of the remaining parts, terms or provisions shall not be affected thereby, unless to do so would frustrate the intent and purpose of this Contract. Said illegal, invalid or unenforceable part, term or provision shall be deemed not to be a part of this Contract.

D. Venue and Governing Law

Any action arising out of this Contract shall be brought in Sacramento County, California, regardless of where else venue may lie. This Contract shall be governed by and construed in accordance with the laws of the State of California.

E. Negotiated Agreement

The Center and Executive Director acknowledge and agree that the terms and provisions of this Contract have been negotiated and discussed between them, and that this Contract reflects their mutual agreement regarding the subject matter of this Contract. Because of the nature of such negotiations and discussions, neither party shall be deemed to be the drafter of this Contract, and therefore no presumption for or against the drafter shall be applicable in interpreting or enforcing this Contract.

IN WITNESS HERETO, we affix our signatures to this Contract as the full and complete understanding of the relationships between the parties. GOVERNING BOARD OF THE SACRAMENTO REGIONAL FIRE/EMS COMMUNICATIONS CENTER _________________________________ _____________________________ Chairperson of the Governing Board Date ACCEPTANCE: I hereby accept the terms of this Contract of Employment and agree to fulfill all of the duties of the Executive Director for the Sacramento Regional Fire/EMS Communications Center ________________________________ _____________________________ Joseph B. Thuesen, JD, MPA Date

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APPENDIX “A” EXECUTIVE DIRECTOR

Joseph B. Thuesen, JD, MPA

COMPENSATION AND OTHER BENEFITS 1. COMPENSATION A. Base Salary

1.

The Executive Director’s Base Salaryshall be: Annual Monthly

Effective August 28, 2018 $168,068 $14,005.67 Effective August 28, 2019 $176,914 $14,742.83

Effective January 1, 2020 $182,221 $15,185.08 Effective August 28, 2020 $191,332 $15,944.33

2. Executive Director’s Base Salary may also be increased as set forth in Article VI, above.

B. Health and Welfare Benefits 1) Insurance Plans a. Medical Insurance

Executive Director, and Executive Director’s dependents, shall have the option of enrolling in any medical insurance plan available through the Center’s contract with the Health Division of the Public Employees Retirement System (PERS). Executive Director shall participate in the Center’s “pool” and the Center shall pay the actual premium cost (at the lesser of Kaiser HMO or Blue Shield HMO) of Executive Director plus one; all other costs shall be according to the “pool” amount.

b. Dental Insurance

Executive Director, and Executive Director’s dependents, shall have the option of enrolling in the dental plan selected by the Center.

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Executive Director shall participate in the Center’s “pool” and the Center shall pay the actual premium cost of Executive Director plus one; all other costs shall be according to the “pool” amount.

c. Vision Insurance

Executive Director, and Executive Director’s dependents, shall have the option of enrolling in the vision plan selected by the Center. Executive Director shall participate in the Center’s “pool” and the Center shall pay the actual premium cost of Executive Director plus one; all other costs shall be according to the “pool” amount.

d. Life Insurance Benefits

The Center shall provide Executive Director with a life insurance policy in the amount of Fifty Thousand Dollars ($50,000.00). The Center shall pay the full premium cost.

e. Long-term Disability Benefits

The Center shall provide a long-term disability insurance plan for Executive Director. The Center shall pay the full premium cost.

C. Allowances 1. Uniform

● Executive Director shall be provided a “Class A” uniform within thirty (30) days of signing this Contract.

● Executive Director shall follow the uniform policy of the Center. ● Executive Director shall receive a uniform allowance in the amount

of One Hundred Dollars ($100.00) per month commencing the month after this Contract is signed.

2. Transportation

The Center shall provide Executive Director with a vehicle that shall be marked in accordance with Internal Revenue Service Regulations. This vehicle is a “take-home” vehicle and is assigned in recognition of the need to respond 24/7. ● There shall be no additional compensation for use of Executive

Director’s personal automobile.

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● Travel other than by automobile shall be reimbursed in accordance with adopted Center policies.

● Use of the Center-provided credit card (see Article IV above) is

authorized for fuel. ● The vehicle is to be used only for Center business (which includes

to and from work). ● The Center is responsible for all maintenance on the vehicle.

3. Technology

Executive Director shall be provided with the appropriate technology (e.g. cell phone, tablet (iPad), computer, and supporting service/data plans) to perform his duties. Appropriate personal use is permitted.

D. Retirement

1. PERS Contribution

a. Retirement benefits shall be provided to Executive Director in accordance with the contract between the Center and PERS adopted by the Board on March 1, 2007: ● 2.7% @ 55 ● highest single year ● conversion of accrued/unused sick leave to service credit, in

accordance with the Center/PERS contract.

b. The Center shall pay Executive Director’s portion of the PERS Contribution in the same manner that EPMC is paid on behalf of other “Classic” non-represented Center employees.

c. EPMC as additional compensation shall be afforded to Executive

Director in the same manner that it is afforded to other “Classic” non-represented Center employees.

d. Optional Benefits Cost Sharing (OBCS) shall be paid by Executive Director in the same manner as it is by other “Classic” non-represented Center employees.

e. Upon retirement, Executive Director shall receive full medical benefits, not to exceed employee plus one (at the lesser of Kaiser HMO or Blue Shield HMO) and shall follow the PERS guideline

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and Board Resolution in the same manner as it is by other “Classic” non-represented Center employees. On January 1, if the increase in the premium cost for any plan (medical, dental or vision) is greater than five percent (5%), the Center’s obligation shall be limited to five percent (5%) for that plan.

2. 1959 Survivor Benefits

Executive Director shall pay Two Dollars ($2.00) per month for 1959 Survivor (Level 3) benefits.

E. Deferred Compensation

1. The Center has entered into an agreement with PERS to provide an IRC § 457 Deferred Compensation investment program. Executive Director may place a portion, up to the current legal maximum, of pre-taxable wages into a tax deferred account until retirement or termination of employment with the Center.

2. The Center shall establish an IRC §401(a) plan to be utilized by

EXECUTIVE DIRECTOR and other employees. 2. VACATION, HOLIDAYS and LEAVES A. Annual Vacation 1. Entitlement

Executive Director shall be credited with the following hours of annual vacation for each month of service with the Center: Year Through and Including ANNUAL MONTHLY

1-3 96 hours 8 hours 4-6 120 hours 10 hours 7-9 144 hours 12 hours 10-12 168 hours 14 hours

13 and over 192 hours 16 hours

2. Annual Leave Bank

a. Executive Director may not have credited to Executive Director’s account, at any time, more than twice Executive Director’s annual accrual rate of vacation.

b. If Executive Director has accumulated the maximum permitted,

vacation accrual shall be suspended, and Executive Director shall

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accrue no additional vacation until Executive Director’s vacation accumulation is less than the maximum.

c. The Board reserves the right to direct Executive Director’s use of

vacation. B. Holidays

The Center recognizes fourteen (14) paid holidays:

January 1st New Year’s Day 3rd Monday in January Martin Luther King Jr. Day 2nd Monday in February Lincoln’s Birthday 3rd Monday in February President’s Day Last Monday in May Memorial Day July 4th Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day November 11th Veterans Day 4th Thursday in November Thanksgiving Day Friday after Thanksgiving Day After Thanksgiving December 24th Christmas Eve December 25th Christmas Day December 31st New Year’s Eve C. Senior Management Leave

1. Upon signing this Contract, Executive Director shall be credited with 120 hours of Senior Management Leave.

2. If Senior Management Leave is not used, it has no cash value and expires on June 31st of each year. Senior Management leave resets on July 1st of each year of this Contract in the amount of 120 hours.

D. Sick Leave

1. Definition

Sick Leave, as used in this Contract, shall be defined as absence from work without loss of pay because of Executive Director’s non-service related illness or injury.

Within reasonable limits, accrued sick leave may be utilized in the case of illness of a minor child, or a parent (as defined in Labor Code Section 233), or any of the following persons who are living in Executive Director’s household: spouse, domestic partner, or grandparent.

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2. Entitlement a. Executive Director shall earn ten and one-half (10½) hours of sick

leave for each month of service. b. Executive Director shall be entitled to accumulate sick leave on an

unlimited basis. c. There shall be no cash compensation for unused sick leave upon

termination of Executive Director’s employment with the Center under this Contract. The current PERS contract, however, provides for conversion of sick leave to service credit.

D. Other Leaves 1. Military

Executive Director shall be eligible for leaves of absence for military duty in accordance with the requirements of applicable State and Federal law.

2. Disability

Should Executive Director become physically disabled, and exhausts Executive Director’s entitlement to paid leave under this Contract, Executive Director may request and will be granted an unpaid leave of absence of up to four (4) calendar months.

a. This additional leave, if requested, shall also satisfy the Center’s

obligation under the state and federal “Family Leave Acts.” During this leave, the Center shall have the right to refill Executive Director’s position on a permanent basis if failure to do so would cause substantial injury to the operations of the Center.

b. While on this leave of absence, Executive Director shall: • continue to be covered under the Center’s Health, Dental,

Vision, Life and LTD programs, with the Center making its normal contribution toward such coverage;

• not accrue additional sick leave and/or vacation. 3. Funeral Leave a. Leave for Family Members • Executive Director shall be eligible for up to five (5)

consecutive calendar days of leave, commencing no later

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than seven (7) days after the death, without loss of pay for the purpose of arranging for and/or attending the funeral of a member of Executive Director’s immediate family.

• Executive Director shall list the relationship to the deceased

on the leave request form. • For the purposes of this section, immediate family includes

spouse, child, mother, father, aunt, uncle, grandmother, grandfather, mother-in-law, father-in-law, sister, brother, brother-in-law, sister-in-law, daughter-in-law, son-in-law, or any person permanently domiciled in Executive Director’s household.

b. Notice

Executive Director should make every attempt possible to notify the Board when the use of funeral leave is anticipated.

4. Leave for Trial Jury Service a. Summons for Service

Should Executive Director be summoned for trial jury service in either State or Federal court, Executive Director will be released from scheduled duty without loss of pay for those periods during which Executive Director is required to be present at the courthouse. Executive Director shall request “telephone standby” when this option has been offered to Executive Director.

b. Notice to Center

If Executive Director is required to report for jury service, Executive Director shall notify the Board of that fact and the Board shall arrange for replacement as required. Proof of jury service shall be submitted to the Board.

5. Other Leaves in Accordance with the Law

Executive Director may be entitled to receive other leaves if required by State or Federal law.

E. Notice/Report

Executive Director shall send a monthly written report to the Board Chairperson setting forth his usage of the leaves provided in this section (Vacations, Holidays and Leaves).

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APPENDIX “B”

EXECUTIVE DIRECTOR Joseph B. Thuesen, JD, MPA

JOB DESCRIPTION AND MINIMUM QUALIFICATIONS

POSITION SUMMARY: This is a contractual, at-will position that is exempt under the guidelines of the Fair Labor Standards Act (FLSA) and is not represented by an employee bargaining unit. The incumbent serves as the executive officer for the fire and emergency medical systems communications center that provides services for participating fire agencies primarily serving the County of Sacramento under the general direction of the Governing Board. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: The Executive Director should possess the following specific knowledge and abilities: Knowledge of: The principles and practices of public administration, financial management, and personnel

management. Regulatory agencies, laws, regulations, and policies that pertain to a public emergency

communications agency. Complex computer, radio and telephone systems relating to public safety dispatching

systems. Ability to: Accomplish the essential functions specified in this job description. Recognize the need for the establishment of new or revised policies, procedures, and

methods of operation to better maintain an effective public safety communications center. Work with the Governing Board, member agencies contracting agencies, other appropriate

agencies and groups and the general public in a positive manner. ESSENTIAL FUNCTIONS: The statements contained herein reflect general details as necessary to describe the principle functions of this job, the level of knowledge and skills typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Manage the communications center in an effective and efficient manner within the policy

parameters established by the Governing Board. Develop and propose goals, objectives and strategies for consideration by the Governing

Board. Implement administrative, operational and technical procedures that support the goals,

objectives and strategies and policies approved by the Governing Board. Develop and propose preliminary and final budgets for consideration by the Governing

Board.

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Implement financial procedures that support budgets approved by the Governing Board. Ensure compliance with laws, regulations and policies pertaining to the communications

center. Participate in Governing Board meetings and provide comprehensive and timely reports

to the Governing Board. Hire, counsel, discipline and terminate employees in accordance with accepted

management practices, Board-adopted Position Authorization Document, and communications center policy.

Provide general supervision of and review work completed by the Deputy Director, Technical Systems Manager and administrative staff for quality control and compliance with policies.

Interpret policy parameters for and work with the communications center’s legal counsel on labor, contractual and other legal issues.

Advise and confer with members of the Governing Board and with the staff and governing bodies of member agencies.

Coordinate the communications center’s operational and technical procedures with appropriate agencies and groups, including the Member Agency Chiefs, the Sacramento County Fire Chiefs Association, the Communications Task Force Group, the Systems Management Group and the Geographic Information Systems Committee. This coordination excludes communications center policy and budget matters.

Represent the communications center with other public agencies and the community at large.

MINIMUM QUALIFICATIONS: Offers of employment are contingent upon successful completion of a background investigation and a physical examination to include a drug screen. EDUCATION/EXPERIENCE: Any combination of training and experience that could likely provide the required knowledge and abilities may be qualifying. A typical way to obtain this would be:

Education/Training: A Bachelor’s Degree from an accredited college or university in public or business administration, fire service management, criminal justice or closely related field is required. A masters or higher degree in the same fields is preferred but not mandatory.

Experience: A minimum of five years’ experience in a public emergency fire communications agency, including at least two years at the managerial level with budgeting and planning experience is required.

PERSONAL QUALITIES: The incumbent needs to possess the highest qualities of leadership and integrity. PHYSICAL REQUIREMENTS: Physical abilities must be commensurate with essential functions of the position.

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No person shall pose a direct threat to themselves or to the health and safety of other individuals in the work place, or to the public they serve.

LICENSE: Possession of, and ability to maintain, a current valid California Driver’s License, Class

C is a condition of employment. SRFECC is an equal opportunity employer through Affirmative Action. The Immigration Reform and Control Act requires US Citizenship or authorization to work in the US. Documentation must be presented at the time of hire. Special testing arrangements may be made to accommodate disabilities. SRFECC does not discriminate on the basis of race, religion, color, sex, age, national origin, disability or any other characteristic prohibited by federal, state or local law.

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EMPLOYMENT CONTRACT between the

SACRAMENTO REGIONAL FIRE/EMS COMMUNICATIONS CENTER and

KYLEE SOARES (Deputy Director)

This is the Employment Contract (“Contract”) by and between the Governing Board of the Sacramento Regional Fire/EMS Communications Center (“Board” or “Center”) and Kylee Soares to serve as Deputy Director (“Deputy”). In return for the consideration and other promises set forth below, the Board and Deputy agree as follows: I. TERM, COMPENSATION AND OTHER BENEFITS

A. Term

This Contract shall commence on August 28, 2018 and shall continue in full force and shall expire at the close of business on August 31, 2021, unless: 1. Extended by the Board in accordance with Article VI., below, for a term

not to exceed five (5) years; or

2. Terminated by either party in accordance with Article VII., below.

B. Compensation and Benefits

Deputy shall receive compensation and other benefits as set forth in Appendix A.

II. PROFESSIONAL DUTIES AND RESPONSIBILITIES

A. Full Service

Deputy shall be required to render twelve (12) months of full and regular service to the Center during each annual period covered by this Contract.

B. Senior Management

1. The position of Deputy Director is a senior management position. Deputy is an exempt employee and is not covered by the Fair Labor Standards Act.

2. Deputy shall report to, and serve at the direction of, the Executive Director.

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C. Duties and Responsibilities

1. Duties and responsibilities shall be as set forth in the prevailing job description for Deputy Director. The job description may be revised from time to time by the Executive Director with input from the Deputy and final approval of the Board, as deemed necessary for the effective and efficient operations of the Center. A copy of the current job description is attached as Appendix B.

2. Deputy shall:

a. Perform all duties that are prescribed by the laws of the State of California, and the Board’s Manual of Policies, and Center policies.

b. Carry out all lawful directions of the Executive Director and/or the Board.

III. PROFESSIONAL GROWTH

A. Professional Growth Activities

The Center encourages the continuing professional growth of Deputy through participation in: 1. The operations, programs and other activities conducted or sponsored by

local, state and national associations related to fire and emergency dispatch communications centers;

2. Seminars and courses offered by public or private educational institutions

which would serve to improve the capacity of Deputy to perform professional responsibilities for the Center; and

3. Informational meetings with other persons whose particular skills or

backgrounds would serve to improve the capacity of Deputy to perform professional responsibilities for the Center.

B. Notice to the Executive Director

1. Deputy shall update the Executive Director on a regular basis concerning any planned and/or completed activities.

2. Deputy shall receive advance written approval for attendance at Professional Growth Activities from the Executive Director.

3. Deputy shall maintain a current, up-to-date calendar available for viewing

by the Executive Director, staff and Board at all times.

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IV. EXPENSE REIMBURSEMENT

A. The Center shall reimburse Deputy for all actual and necessary expenses incurred within the scope of employment and in accordance with the Center’s purchasing policy.

B. Deputy shall be provided a credit card for this purpose.

V. GOALS AND OBJECTIVES

Within sixty (60) days of execution of this Contract, and no later than January 31 of each subsequent fiscal year that Deputy performs services under this Contract, Deputy shall submit in writing, to the Executive Director, annual goals and objectives for the upcoming fiscal year. The goal and objectives shall be: Reviewed, revised and approved by the Executive Director. Reduced to writing and shall be among the criteria by which Deputy is evaluated

as hereafter provided. VI. EVALUATION A. The Executive Director shall evaluate, in writing, the performance of Deputy at

least once during each year that Deputy performs services under this Contract (“Yearly Evaluation”). The timeline for the Yearly Evaluation shall be set by the Executive Director after consultation with Deputy.

B. Evaluation of Deputy shall be related to the duties and responsibilities of Deputy

as set forth in Article II, the goals and objectives established by the Executive Director and Deputy as set forth in Article V, Appendix B (Job Description), and any applicable law and Policy (Board’s Manual of Policies or Center adopted).

C. The Evaluation shall assess both overall performance and specific criteria, in

accordance with the timeline set pursuant to Article VI, Paragraph A, above.

D. A copy of the final written Yearly Evaluation shall be delivered to Deputy and the Deputy shall have the right to submit a written response in accordance with the timeline set by the Executive Director pursuant to Article VI, Paragraph A, above.

E. If the Executive Director determines that the Performance of Deputy is satisfactory or better, the Board will consider a one-year extension of this contract (not to exceed a five-year term) and an increase in Base Salary.

F. If the Executive Director determines that the performance of Deputy is

unsatisfactory in any respect, the final written Yearly Evaluation shall describe such unsatisfactory performance in reasonable detail. The Yearly Evaluation shall include recommendations for improvement in those areas where the Executive

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Director deems performance to be unsatisfactory and may include recommendations for improvement in other instances where the Executive Director deems such to be appropriate.

G. Additional evaluations, if deemed appropriate by the Executive Director, may be

performed at any time. VII. TERMINATION OF CONTRACT

This Contract may be terminated by any of the following actions: A. Termination By the Board (Cause Not Required) 1. Deputy is an at-will employee of the Center. 2. As such, the employment of Deputy may be terminated at any time and for

no cause whatsoever by the Executive Director, with the approval of the Board. If this option is exercised, the Executive Director shall provide Deputy with written notice of termination. The effective date of termination shall be specified in the written notice of termination. The decision shall be final.

3. If the Contract is terminated pursuant to Article VII, Paragraph A, Deputy

shall:

a. receive six (6) months of Base Salary as severance pay commencing with the effective date of the termination specified in the notice of termination; and

b. be afforded the right to return to her former position as Dispatch Supervisor. This right shall not apply if the Contract is terminated pursuant to Article VII., Paragraph C.

B. Resignation or Retirement of Deputy

This Contract shall be terminated upon the resignation or retirement of Deputy. Except in extraordinary circumstances, Deputy shall give the Center at least ninety (90) calendar days’ advance written notice of resignation or retirement.

C. Termination for Cause Nothing in this Termination for Cause paragraph alters Deputy’s at-will employee

status:

1. Discharge for cause shall be defined as conduct which is seriously prejudicial to the Center, including but not limited to:

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a. unprofessional conduct or insubordination; b. neglect of duty; c. breach of Contract; d. an act of dishonesty or moral turpitude; e. theft or misappropriation of Center property; f. any act injuring, abusing, or endangering others; g. any act that might tend to bring Deputy into public disrepute,

contempt, scandal, or ridicule; h. any act that might reflect unfavorably on or endanger the reputation,

integrity or good will of the Center, its officers, employees, agents or associated agencies; or

i. a violation of any lawful rule, regulation, ordinance or statute. 2. Should the Board elect to terminate this Contract prior to its expiration

pursuant to this section, the Board shall notify Deputy in writing. The effective date of termination shall be determined by the Board and specified in the written notice of termination.

3. Upon request by Deputy, the Board shall serve upon Deputy a reasonably

detailed statement of charges. Deputy shall provide notice of the request for statement of charges to the Board within ten (10) days of the service of the notice of termination.

4. Upon request, Deputy will be afforded an opportunity for a hearing before

the Board, which shall include the right to be represented by counsel, the right to record the hearing and the right to call witnesses. Deputy shall provide notice of the request for hearing pursuant to this section to the Board within thirty (30) days of the service of notice of termination. If Deputy chooses to be accompanied by legal counsel at such hearing, Deputy shall bear any costs therein involved. Such hearing shall be conducted in closed session, unless Deputy requests an open meeting. Deputy shall be provided a written decision describing the results of the hearing. The decision of the Board shall be final.

5. In appropriate circumstances, progressive discipline may be utilized by the

Board in lieu of discharge for cause. Such use is, however, at the sole discretion of the Board.

VIII. GENERAL PROVISIONS A. Full and Complete Contract

This Contract is the full and complete contract between the Center and Deputy and supersedes all prior negotiations, representations or agreements, either written or oral. It can be changed or modified only by an agreement in writing, signed by the Executive Director, Deputy, and Board.

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B. Subject to Applicable Laws and the Board’s Manual of Policies

Except as modified herein, this Contract is subject to all applicable laws of the State of California and to the lawful rules, and Manual of Policies of the Board. Said laws, rules, and policies, to the extent they have not been lawfully superseded by this Contract, are hereby made a part of the terms and conditions of this Contract as though fully set forth herein.

C. Severance Clause

Should any provision of this Contract be declared or determined by a court of competent jurisdiction to be illegal, invalid or unenforceable, the legality, validity and enforceability of the remaining parts, terms or provisions shall not be affected thereby, unless to do so would frustrate the intent and purpose of this Contract. Said illegal, invalid or unenforceable part, term or provision shall be deemed not to be a part of this Contract.

D. Venue and Governing Law

Any action arising out of this Contract shall be brought in Sacramento County, California, regardless of where else venue may lie. This Contract shall be governed by and construed in accordance with the laws of the State of California.

E. Negotiated Agreement

The Center and Deputy acknowledge and agree that the terms and provisions of this Contract have been negotiated and discussed between them, and that this Contract reflects their mutual agreement regarding the subject matter of this Contract. Because of the nature of such negotiations and discussions, neither party shall be deemed to be the drafter of this Contract, and therefore no presumption for or against the drafter shall be applicable in interpreting or enforcing this Contract.

IN WITNESS HERETO, we affix our signatures to this Contract as the full and complete understanding of the relationships between the parties.

[Signatures on Following Page]

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SACRAMENTO REGIONAL FIRE/EMS COMMUNICATIONS CENTER _________________________________ _____________________________ Joseph B. Thuesen, JD, MPA Date Executive Director GOVERNING BOARD OF THE SACRAMENTO REGIONAL FIRE/EMS COMMUNICATIONS CENTER _________________________________ _____________________________ Chairperson of the Governing Board Date ACCEPTANCE: I hereby accept the terms of this Contract of Employment and agree to fulfill all of the duties of the Deputy Director for the Sacramento Regional Fire/EMS Communications Center ________________________________ _____________________________ Kylee Soares Date

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APPENDIX “A” DEPUTY DIRECTOR

Kylee Soares

COMPENSATION AND OTHER BENEFITS 1. COMPENSATION A. Base Salary

1.

The Deputy’s Base Salary shall be: Annual Monthly Effective August 28, 2018 $151,260 $12,605 Effective August 28, 2019 $159,222 $13,268.50 Effective January 1, 2020 $163,999 $13,666.58 Effective August 28, 2020 $172,199 $14,349.92

2. Deputy’s Base Salary may also be increased as set forth in Article VI, above.

B. Health and Welfare Benefits 1. Insurance Plans a. Medical Insurance

Deputy, and Deputy’s dependents, shall have the option of enrolling in any medical insurance plan available through the Center’s contract with the Health Division of the Public Employees Retirement System (PERS). Deputy shall participate in the Center’s “pool” and the Center shall pay the actual premium cost (at the lesser of Kaiser HMO or Blue Shield HMO) of Deputy plus one; all other costs shall be according to the “pool” amount.

b. Dental Insurance

Deputy, and Deputy’s dependents, shall have the option of enrolling in the dental plan selected by the Center.

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Deputy shall participate in the Center’s “pool” and the Center shall pay the actual premium cost of Deputy plus one; all other costs shall be according to the “pool” amount.

c. Vision Insurance

Deputy, and Deputy’s dependents, shall have the option of enrolling in the vision plan selected by the Center. Deputy shall participate in the Center’s “pool” and the Center shall pay the actual premium cost of Deputy plus one; all other costs shall be according to the “pool” amount.

d. Life Insurance Benefits

The Center shall provide Deputy with a life insurance policy in the amount of Fifty Thousand Dollars ($50,000.00). The Center shall pay the full premium cost.

e. Long-term Disability Benefits

The Center shall provide a long-term disability insurance plan for Deputy. The Center shall pay the full premium cost.

C. Allowances 1. Uniform

● Deputy shall be provided one “Class A” uniform within 30 days of signing this Contract.

● Deputy shall follow the uniform policy of the Center. ● Deputy shall receive a uniform allowance in the amount of One

Hundred Dollars ($100.00) per month. 2. Transportation

The Center shall provide Deputy with a vehicle that shall be marked in accordance with Internal Revenue Service Regulations. This vehicle is a “take-home” vehicle and is assigned in recognition of the need to respond 24/7. ● There shall be no additional compensation for use of Deputy’s

personal automobile.

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● Travel other than by automobile shall be reimbursed in accordance with adopted Center policies.

● Use of the Center-provided credit card (see Article IV above) is

authorized for fuel. ● The vehicle is to be used only for Center business (which includes

to and from work). ● The Center is responsible for all maintenance on the vehicle.

3. Technology

Deputy shall be provided with the appropriate technology (e.g. cell phone, tablet (iPad), computer, and supporting service/data plans) to perform her duties. Appropriate personal use is permitted.

D. Retirement

1. PERS Contribution

a. Retirement benefits shall be provided to Deputy in accordance with the contract between the Center and PERS adopted by the Board on March 1, 2007:

2.7% @55 highest single year conversion of accrued/unused sick leave to service credit, in

accordance with Center/PERS contract.

b. The Center shall pay Deputy’s portion of the PERS Contribution in the same manner that EPMC is paid on behalf of other “Classic” non-represented Center employees.

c. EPMC as additional compensation shall be afforded to Deputy in

the same manner that it is afforded to other “Classic” non-represented Center employees.

d. Optional Benefits Cost Sharing (OBCS) shall be paid by Deputy in the same manner as it is by other “Classic” non-represented Center employees.

e. Upon retirement, Deputy shall receive full medical benefits, not to exceed employee plus one (at the lesser of Kaiser HMO or Blue Shield HMO) and shall follow the PERS guideline and Board Resolution in the same manner as it is by other “Classic” non-represented Center employees. On January 1, if the increase in the

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premium cost for any plan (medical, dental or vision) is greater than five percent (5%), the Center’s obligation shall be limited to five percent (5%) for that plan.

2. 1959 Survivor Benefits

Deputy shall pay Two Dollars ($2.00) per month for 1959 Survivor (Level 3) benefits.

E. Deferred Compensation

1. The Center has entered into an agreement with PERS to provide an IRC 457 Deferred Compensation investment program. Deputy may place a portion, up to the current legal maximum, of pre-taxable wages into a tax deferred account until retirement or termination of employment with the Center.

2. The Center shall establish an IRC §401(a) plan to be utilized by Deputy and

other employees. 2. VACATION, HOLIDAYS and LEAVES A. Annual Vacation 1. Entitlement

Deputy shall be credited with the following hours of annual vacation for each month of service with the Center: Year Through and Including ANNUAL MONTHLY

1-3 96 hours 8 hours 4-6 120 hours 10 hours 7-9 144 hours 12 hours 10-12 168 hours 14 hours 13 and over 192 hours 16 hours

2. Annual Leave Bank

a. Deputy may not have credited to Deputy’s account, at any time, more than twice Deputy’s annual accrual rate of vacation.

b. If Deputy has accumulated the maximum permitted, vacation

accrual shall be suspended, and Deputy shall accrue no additional vacation until Deputy’s vacation accumulation is less than the maximum.

c. The Center reserves the right to direct Deputy’s use of vacation.

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B. Holidays

The Center recognizes fourteen (14) paid holidays:

January 1st New Year’s Day 3rd Monday in January Martin Luther King Jr. Day 2nd Monday in February Lincoln’s Birthday 3rd Monday in February President’s Day Last Monday in May Memorial Day July 4th Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day November 11th Veterans Day 4th Thursday in November Thanksgiving Day Friday after Thanksgiving Day After Thanksgiving December 24th Christmas Eve December 25th Christmas Day December 31st New Year’s Eve C. Senior Management Leave

1. Upon signing this Contract, Deputy shall be credited with 80 hours of Senior Management Leave.

2. If Senior Management Leave is not used, it has no cash value and expires on June 31st of each year. Senior Management Leave resets on July 1st of each year of this Contract in the amount of 80 hours.

D. Sick Leave

1. Definition

Sick Leave, as used in this Contract, shall be defined as absence from work without loss of pay because of Deputy’s non-service related illness or injury.

Within reasonable limits, accrued sick leave may be utilized in the case of illness of a minor child, or a parent (as defined in Labor Code Section 233), or any of the following persons who are living in Deputy’s household: spouse, domestic partner, or grandparent.

2. Entitlement a. Deputy shall earn ten and one-half (10½) hours of sick leave for

each month of service.

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b. Deputy shall be entitled to accumulate sick leave on an unlimited basis.

c. There shall be no cash compensation for unused sick leave upon

termination of Deputy’s employment with the Center by the Board under this Contract. The current PERS contract, however, provides for conversion of sick leave to service credit.

D. Other Leaves 1. Military

Deputy shall be eligible for leaves of absence for military duty in accordance with the requirements of applicable State and Federal law.

2. Disability

Should Deputy become physically disabled, and exhausts Deputy’s entitlement to paid leave under this Contract, Deputy may request and will be granted an unpaid leave of absence of up to four (4) calendar months.

a. This additional leave, if requested, shall also satisfy the Center’s

obligation under the state and federal “Family Leave Acts.” During this leave, the Center shall have the right to refill Deputy’s position on a permanent basis if failure to do so would cause substantial injury to the operations of the Center.

b. While on this leave of absence, Deputy shall: • continue to be covered under the Center’s Health, Dental,

Vision, Life and LTD programs, with the Center making its normal contribution toward such coverage;

• not accrue additional sick leave and/or vacation. 3. Funeral Leave a. Leave for Family Members • Deputy shall be eligible for up to five (5) consecutive

calendar days of leave, commencing no later than seven (7) days after the death, without loss of pay for the purpose of arranging for and/or attending the funeral of a member of Deputy’s immediate family.

• Deputy shall list the relationship to the deceased on the leave

request form.

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• For the purposes of this section, immediate family includes spouse, child, mother, father, aunt, uncle, grandmother, grandfather, mother-in-law, father-in-law, sister, brother, brother-in-law, sister-in-law, daughter-in-law, son-in-law, or any person permanently domiciled in Deputy’s household.

b. Notice

Deputy should make every attempt possible to notify the Executive Director when the use of funeral leave is anticipated.

4. Leave for Trial Jury Service a. Summons for Service

Should Deputy be summoned for trial jury service in either State or Federal court, Deputy will be released from scheduled duty without loss of pay for those periods during which Deputy is required to be present at the courthouse. Deputy shall request “telephone standby” when this option has been offered to Deputy.

b. Notice to Center

If Deputy is required to report for jury service, Deputy shall notify the Executive Director of that fact and the Executive Director shall arrange for replacement as required. Proof of jury service shall be submitted to the Executive Director.

5. Other Leaves in Accordance with the Law

Deputy may be entitled to receive other leaves if required by State or Federal law.

E. Notice/Report

Deputy shall send a monthly written report to the Executive Director setting forth her usage of the leaves provided in this section (Vacations, Holidays and Leaves).

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APPENDIX “B” DEPUTY DIRECTOR

Kylee Soares

JOB DESCRIPTION AND MINIMUM QUALIFICATIONS

CLASSIFICATION: DEPUTY DIRECTOR

FLSA: Exempt Bargaining Unit: Unrepresented Confidential Employee

SUMMARY FUNCTION The Deputy Director is an at-will employee pursuant to the terms of an employment contract. Under the general direction and supervision of the Executive Director (ED), the Deputy Director assists in planning, organizing, and directing the designated division of the Sacramento Regional Fire/EMS Communications Center (SRFECC). The Deputy Director also assists the ED in following any direction(s) from the Governing Board including achieving Board policies, procedures, goals, and any mandates provided by the Board; performs other duties as directed. GENERAL CHARATERISTICS The Deputy Director is responsible for directing all personnel, including managing and supervising the operations of the designated division within SRFECC; carry out a variety of assignments directly supporting the ED and Governing Board’s use of a master plan, fiscal budget development and oversight. ESSENTIAL FUNCTIONS Duties

When designated by the ED, serve as the ED in the absence of the ED. Manage, plan, organize, direct, and control the activities of the programs and

functions of the assigned division of the SRFECC; direct subordinate personnel to ensure appropriate staffing and schedule supplemental or overtime work when necessary.

Serve as an assistant and confidential aide to the ED; consult and advise in an honest, frank, tactful, and timely manner; promote a positive, harmonious, and effective working relationship with the Governing Board, SRFECC personnel, and members of the community.

Participate in and fulfill major responsibilities for the development and implementation of SRFECC’s strategic short and long-range planning efforts, goals and objectives, budgeting, and programs consistent with SRFECC’s mission.

Manage, train, and motivate SRFECC personnel under their assignment in the performance of daily work routines, special projects, and staffing.

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Hold subordinates accountable for the enforcement of rules, regulations, orders, procedures, policies and employment agreements.

Evaluate and appraise the performance of subordinate staff; may conduct internal investigations and report to the ED with findings; may recommend discipline based on findings; keep ED informed in a timely fashion.

Conduct and/or participate in working meetings with a wide variety of individuals and groups; utilize their leadership, management, and interpersonal skills in reaching decisions, formulating recommendations, and provide negotiation/resolution of competing issues that are significant, sensitive, and may often be controversial.

Review and oversee preliminary and final budgets for the assigned division of the SRFECC; to include staffing, training, services, supplies, and improvements; utilize the chain-of-command, organizational structure, and the appropriate delegation of authority and responsibility for various work projects; present program and budget recommendations.

Explain, justify, defend, and promote SRFECC programs, policies, rules, regulations, and activities; represent SRFECC to Governing Board, any special interest groups, appropriate officials of the local, state, and federal governments as well as general public.

Attend regular and special Governing Board meetings; provide background information and research data to the Governing Board through personal and/or subordinate staff reports on plans, proposals, alternatives, and provide recommendations on agenda presentation items.

Coordinate and manage special projects; develop, recommend and assist in formulating SRFECC rules, regulations, policies, and procedures; receive and answer SRFECC correspondence for general inquiries and for any SRFECC matters.

May respond at any time (day or night) to the Center for any purpose; may assume any subordinate position or relieve any subordinate for re-assignment; may be required to make emergency operational decisions under conditions of extreme physical and/or mental stress; maintain clear and effective command communications with ED and SRFECC staff as well as representatives of other agencies; appropriately accommodate and direct inquiries from the media.

Review and may inspect personnel, apparatus, buildings and grounds, equipment, training evolutions and exercises, emergency and routine operations and procedures, and other aspects of SRFECC functions as may be necessary to personally observe that discipline, fitness, and/or operational readiness is maintained, and results achieved are within performance standard parameters.

Recommend appointment of subordinates; direct their training, development; recommend discipline and release of personnel for cause.

Communicate, coordinate, and cooperate with the fire districts and the departments that SRFECC serves as well as with the surrounding contiguous fire departments and assists in maintaining the operational readiness of mutual aid assistance programs.

Develop and recommend goals and objectives; delegate authority and responsibility to meet the goals, strategies, and objectives; evaluate and report to the ED on the effectiveness and efficiency of the assigned division of the SRFECC.

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Physical Requirements Maintain physical ability and stamina to meet position tasks and responsibilities. Physical abilities must be commensurate with the essential functions of the position. The physical requirements described here are representative of those that must be met by a position incumbent in order to successfully perform the essential duties of this job: Mobility: continuous use of keyboard; frequent sitting; intermittent twisting;

occasional walking, standing, bending and stooping; and occasional driving; Lifting: regularly up to ten (10) pounds; Vision: constant use of overall vision and continuous computer use; Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding

and reaching; Hearing/Talking: frequent hearing and talking in person and/or on the phone

No person shall pose a threat to themselves or to the health and safety of other individuals in the work place, or to the public they serve.

MINIMUM QUALIFICATIONS  

Education & Experience The education or experience requirements may be modified or waived at the sole discretion of the Executive Director. At least one of the education or experience requirements must be met; both requirements cannot be modified or waived. The Sacramento Regional Fire/EMS Communications Center Board of Directors shall be notified of any such modifications or waivers. Education:

Possess a high school diploma or equivalent GED certificate. A Bachelor's Degree from a post-secondary institution currently accredited by any

accreditation body recognized by either the Counsel for Higher Education Accreditation (CHEA) or the United States Department of Education with a major in public or business administration, fire service or emergency services management, or a closely related field. A Master’s Degree with a major in any similar field is highly desirable.

Additional qualifying experience may substitute for the education requirement on a year-for-year basis.

Experience: Five years of increasingly responsible work experience, at least two of the five years’ experience should be working in a Public Safety Communications Center at a supervisorial, managerial, administrative, or executive staff level, and which would demonstrate the knowledge and abilities listed below.

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Special Requirements Offers of employment are contingent upon successful completion of a physical to include a drug screen.

Age: Must be a minimum of eighteen (18) years of age; Possess a valid Class C Driver License and maintain it throughout employment; Pass a background investigation; Pass psychological examinations that relate to job requirements; Respond promptly to SRFECC on a 24-hour basis.

Personal Qualities The highest level of discretion, tact, integrity, judgment, and loyalty.

Additional Desirable Qualities Bilingual ability.

Knowledge & Ability Requirements

Knowledge of: Principles of organization and administrative review necessary to plan, analyze,

develop, direct, and evaluate programs, policies, and organizational structures and administrative problems.

Principles of employee management, supervision, EMDQ, and training. Principles and methods of fiscal management, budgetary preparation and controls,

program planning, implementation and administration.

Ability to: Establish and maintain harmonious and effective working relationships with a wide

variety of people that include senior management, employees, outside agencies, and the general public; speak effectively in public.

Develop effective working relationships with District Divisions. Direct a program of research and analysis resulting in recommendations on

complex administrative issues, programs and budgetary problems. Analyze administrative problems, reach practical and logical conclusions and put

effective changes into practice. Develop effective working relationships with a variety of government and

community agencies, and District personnel involving all organizational levels. Prepare and present concise, logical, oral and written reports; and explain policy,

procedures or recommendations on a wide variety of administrative issues. Implement principles and practices of public administration, financial management,

and personnel management. Understand any regulatory agencies laws, rules, regulations, procedures, and

policies that pertain to maintaining the operational readiness of SRFECC. Develop and present analytical reports.

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Conduct performance evaluations. Implement progressive discipline. Schedule and maintain 24-hour working operations. Conduct oneself with the highest quality of leadership and integrity. Communicate clearly and concisely in English, orally and in writing. Prioritize multiple projects and tasks to achieve desired goals in a timely manner. Reason and act decisively under stressful and/or emergency situations. Work independently with minimum supervision. Perform any other duties as assigned.

DISCLAIMER This classification is not an exhaustive statement of duties, responsibilities, and requirements. All SRFECC Employees are required to perform other job-related tasks/functions as assigned by their supervisor. NONDISCRIMINATION IN EMPLOYMENT SRFECC shall not unlawfully discriminate against employees or job applicants on the basis of sex, race, color, religious creed, national origin, ancestry, age, marital status, sexual orientation, physical or mental disability, status as a veteran or any other basis prohibited by federal, state or local law. SRFECC shall not discriminate against physically or mentally disabled persons who, with reasonable accommodation, can perform the essential functions of the job in question.

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CAD Incidents –December, 2018

Total number of CAD incidents entered for November: 17,095

Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 TOTAL

Series1 17,728 17,546 15,598 17,226 17,537 17,447 18,275 17,300 16,916 17,337 17,186 17,095 207,191

14,000

14,500

15,000

15,500

16,000

16,500

17,000

17,500

18,000

18,500

2018 CAD INCIDENTS

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CAD Incidents –December, 2018

Average number of CAD incidents entered per day for December: 551

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

2017 584 559 547 549 575 587 580 556 548 555 532 572

2018 566 557 555 560 566 581 589 558 563 556 572 551

% CHANGE -3.18% -0.31% 1.48% 2.09% -1.57% -1.02% 1.56% 0.45% 2.64% 0.05% 6.99% -3.79%

0

100

200

300

400

500

600

Average Number of Incidents Per Day

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Emergency Medical Dispatching (EMD) Compliance Scores

o Customer Service Score Average* (Baseline Requirement of 95%)

Overall Customer Service Score – DEC: 100%

Overall Customer Service Score – JUL to DEC: 98.82%

o Overall Compliance Score Average* (Baseline Requirement of 90%)

Overall Compliance Score – DEC: 97.49%

Overall Compliance Score – JUL to DEC: 96.98%

*Effective Emergency Medical Dispatch (EMD) practices are based on the consistent use of medically approved dispatch protocols. EMD or the Medical Priority Dispatching System (MPDS) is in part based on published standards of the International Academy of Emergency Dispatch (IAED) in consultation with the National Association of EMS Physicians (NAEMSP), the American Society for Testing and Materials (ASTM), the American College of Emergency Physicians (ACEP), the U.S. Department of Transportation (USDOT), the National Institutes of Health (NIH), the American Medical Association (AMA), and more than 30 years of research, development, and field testing throughout the world. Overall, the dispatch protocols are established by the IAED Board of Fellows, which is also responsible for setting the accreditation process of the International Academy. Per IAED, the Quality Improvement/Assurance standards require a consistent, cumulative MPDS incident case review of at or above the stated baseline percentage.

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SRFECC Telephony Performance Measure December 2018

The following data is the telephony performance measures for the Sacramento Regional Fire/EMS Communications Center (SRFECC) during the month of December, 2018 for all incoming and outgoing calls to and from the Center on 9-1-1 lines, Seven-Digit Emergency (7DE) lines, Allied Agencies (i.e. Sacramento Police Dept.), Alarm Company lines, as well as Seven-Digit Administrative lines. Summary of Information

During the month of December, 2018 dispatch staff processed 26,905incoming calls and 7,281 outgoing calls for a total call volume of 34,186. Detailed Breakdown of Information – Incoming Lines

9-1-1 Emergency lines: 14,265 “Seven-Digit” Emergency lines (7DE): 4,092 Allied Agency/Alarm Companies: 2,970 Non-Emergency/Administrative (7DA) lines: 5,577

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SRFECC Telephony Performance Measure December 2018

The following data represents incoming call distribution according to class of service. December totals: 14,265 incoming 9-1-1 calls:

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SRFECC Telephony Performance Measure December 2018

Emergency Lines Answering Standard: NFPA-1221 (2016 Edition) According to NFPA-1221 (2016 ed.), Chp. 7, Sec. 7.4 – Operating Procedures:

Rule 7.4.1: “Ninety-five percent of alarms received on emergency lines shall be answered within 15 seconds, and 99 percent of alarms shall be answered within 40 seconds.”

NFPA-1221 (2016 ed.) recommends that all calls received on emergency lines shall be answered within 15 seconds 95% of the time and 99% percent of emergency lines shall be answered within 40 seconds – In December, the dispatch team answered all calls on emergency lines within 15 seconds 99.17% of the time and answered within 40 seconds 99.89%. The following chart represents the Emergency Lines Answering Standard under NFPA-1221 (2016 ed.), Chapter 7, Section 7.4 – Operating Procedures, Rule 7.4.1 for identifying the 2017-2018 compliance performance ratings.

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Opened/Closed Service Requests Per CategoryDate range 12/01/2018 - 12/31/2018

Generated on 01/07/2019 16:23

Category Opened SRs Closed SRs Total (Opened - Closed)

CAD 15 25 -10

Communications 7 8 -1

Email 11 13 -2

Facility 3 2 1

3

GIS 69 71 -2

Hardware 13 13 0

7 8 -1

Information Only 2 3 -1

Intrado Phone System 6 3

Software 8 6 2

Operations 1 1 0

Profile

Total 142 153 -11

CAD16%

Communications5%

Email9%

Facility1%

GIS46%

Hardware9%

Information Only2%

Intrado Phone System2% Operations

1%

Profile5%

Software4%

Service Requests Closed in December 2018

CAD

Communications

Email

Facility

GIS

Hardware

Information Only

Intrado PhoneSystem

Operations

Profile

Software

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