SAFE PLACE Enterprise - RF T€¦ · CHAPTER 1 – SYSTEM CONFIGURATION ... Safe Place Enterprise...

SAFE PLACE® Enterprise Software Administrator Guide

© 2020 RF Technologies, Inc. All specifications subject to change without notice. All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any means without written permission from RF Technologies, Inc. ® and ™ indicate trademarks owned by RF Technologies, Inc.

Contents

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Contents

CONTENTS ............................................................................................................................................. 1

WARNINGS / CAUTIONS / COMPLIANCE ............................................................................................ 5 Warnings .......................................................................................................................................... 5 Cautions ........................................................................................................................................... 7 Bio-Incompatibility Notice ................................................................................................................. 7 Federal Communication Commission (FCC) Compliance .............................................................. 8

FCC – Part 15 ............................................................................................................................ 8 Industry Canada Compliance ........................................................................................................... 8

Licence-Exempt RSSs ............................................................................................................... 8 PREFACE ................................................................................................................................................ 9

Introduction ...................................................................................................................................... 9 Additional Documentation ................................................................................................................ 9 Contact Information .......................................................................................................................... 9

Technical Support ...................................................................................................................... 9 Customer Care .......................................................................................................................... 9 Sales .......................................................................................................................................... 9

Product Warranty ............................................................................................................................. 9 Safe Place System .................................................................................................................. 10 Relationship Map ..................................................................................................................... 11

Using the System ........................................................................................................................... 12 Adding Information .................................................................................................................. 12 Navigation ................................................................................................................................ 13 Help ......................................................................................................................................... 13 Search ..................................................................................................................................... 13

CHAPTER 1 – SYSTEM CONFIGURATION - FACILITY ..................................................................... 15 Introduction .................................................................................................................................... 15 Login............................................................................................................................................... 15

Web Browser ........................................................................................................................... 15 Desktop .................................................................................................................................... 15 Server Name............................................................................................................................ 16

Configuration .................................................................................................................................. 17 Units ............................................................................................................................................... 18

Add Units ................................................................................................................................. 18 Modify Unit Information ............................................................................................................ 18 Configure Units ........................................................................................................................ 19 Associated ABRs ..................................................................................................................... 21 Remove Units .......................................................................................................................... 21

Rooms ............................................................................................................................................ 22 Add Rooms .............................................................................................................................. 22

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Modify Room Information ........................................................................................................ 23 Remove Rooms ....................................................................................................................... 24

Users .............................................................................................................................................. 25 Permissions ............................................................................................................................. 25 Add Users ................................................................................................................................ 27 Modify User Information .......................................................................................................... 28 Lock Users Accounts ............................................................................................................... 29 Account Type ........................................................................................................................... 30 Remove Users ......................................................................................................................... 30

Workstations .................................................................................................................................. 30 Add Workstations .................................................................................................................... 30 Modify Name............................................................................................................................ 31 Modify Notifications ................................................................................................................. 31 Modify Default View ................................................................................................................. 32 Modify Default Map .................................................................................................................. 33 Remove Workstation ............................................................................................................... 33

Settings .......................................................................................................................................... 34 Facility ...................................................................................................................................... 34 Alarm Reasons ........................................................................................................................ 34

CHAPTER 2 – SYSTEM CONFIGURATION - DEVICES ..................................................................... 36 9450 Transmitters .......................................................................................................................... 36

Add Transmitters ..................................................................................................................... 36 Global Transmitter Settings ..................................................................................................... 37 Remove Transmitters .............................................................................................................. 37 Complete Transfer ................................................................................................................... 38

Video Cameras .............................................................................................................................. 38 Add Cameras ........................................................................................................................... 39 Modify Camera Settings .......................................................................................................... 39 Remove Cameras .................................................................................................................... 40

CHAPTER 3 – SYSTEM CONFIGURATION - MESSAGING ............................................................... 41 Introduction .................................................................................................................................... 41 Messaging Rules ............................................................................................................................ 41

Add Rules ................................................................................................................................ 42 Escalation Rules ...................................................................................................................... 42 Modify Rules ............................................................................................................................ 43 Remove Rules ......................................................................................................................... 45

CHAPTER 4 – STATUS TOOLS ........................................................................................................... 47 Introduction .................................................................................................................................... 47 Alarms ............................................................................................................................................ 47 Reports ........................................................................................................................................... 47

Sorting ..................................................................................................................................... 48 Filtering - Units......................................................................................................................... 48 Alarm Reports .......................................................................................................................... 49 Patient Reports ........................................................................................................................ 49

Contents


Equipment Fault Reports ......................................................................................................... 49 System/Troubleshooting Reports ............................................................................................ 49

Report Schedules ........................................................................................................................... 50 APPENDIX A – INITIAL INSTALLATION AND SYSTEM COMMISSIONING ..................................... 53

Introduction .................................................................................................................................... 53 Communication Servers ................................................................................................................. 53 Port Servers ................................................................................................................................... 55 Maps............................................................................................................................................... 58

Add Map Images ..................................................................................................................... 58 Modify Map Images ................................................................................................................. 59 Remove Maps.......................................................................................................................... 59 Place Items on Maps ............................................................................................................... 60

Users .............................................................................................................................................. 64 Enable LDAP ........................................................................................................................... 64

9450 Devices ................................................................................................................................. 65 Loiter ........................................................................................................................................ 67 Off Unit & Transfer ................................................................................................................... 68 Alarm Lockdown ...................................................................................................................... 69 Door Schedules ....................................................................................................................... 70 Card Readers .......................................................................................................................... 73

Messaging ...................................................................................................................................... 74 Comp2 ..................................................................................................................................... 74 TAP .......................................................................................................................................... 75 Email Server ............................................................................................................................ 77 Email Address.......................................................................................................................... 79 Messaging Rules ..................................................................................................................... 80

Tools............................................................................................................................................... 80 Event Log ................................................................................................................................. 80 Backup and Restore ................................................................................................................ 82

APPENDIX B – TROUBLESHOOTING ................................................................................................ 87 Introduction .................................................................................................................................... 87 Troubleshooting ............................................................................................................................. 87 Known Issues ................................................................................................................................. 88

REVISION HISTORY ............................................................................................................................. 89

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Warnings / Cautions / Compliance



It is important for your facility to implement and enforce the following WARNINGS and CAUTIONS in order to keep all equipment functioning properly. Disregarding the information and instructions in this document is considered abnormal use and may result in injury or system failure.

Warnings

ACCESSORIES (SUPPLIES)—To ensure patient safety and proper operation of equipment, use only parts and accessories manufactured or recommended by RF Technologies, Inc. Parts and accessories not manufactured or recommended by RF Technologies, Inc. may not meet the requirements of the applicable safety and performance standards.

Failure to use the components and supplies specified by RF Technologies, Inc. may result in equipment and/or system failure.

EXPLOSION HAZARD—These devices should not be used in the presence of flammable gas mixtures. It should also not be used in oxygen enriched atmospheres.

INSTALLATION AND CONFIGURATION—It is the responsibility of the facility to follow the installation instructions carefully, as outlined in the applicable system guides, and to use the components and supplies specified by RF Technologies, Inc. for all installations.


INSTRUCTIONS FOR SET UP AND USE—It is the responsibility of the facility to follow the instructions for set up and use carefully, as outlined in this manual, and to use the components and supplies specified by RF Technologies, Inc. for set up and use. Do not attempt to use extension cords or other equipment not supplied by RF Technologies, Inc.


STATIC DISCHARGE—Do not touch the conductor portion of any conductor or port. Damage to the device may result.

STRANGULATIONS AND TRIPPING HAZARD—Due to the possibility of strangulation, all cables and cords should be routed away from the patient’s throat. Cables and cords must be routed in a way to prevent tripping hazards.

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SYSTEM INSPECTION—It is the responsibility of the facility to establish and facilitate a regular inspection schedule for your system. RF Technologies, Inc. recommends quarterly inspections of your system for safety and performance by a qualified RF Technologies, Inc. representative.

To arrange for a quarterly inspection by RF Technologies, Inc., call our Technical Support Department at (800)-669-9946 or (262) 790-1771.

Failure to provide regular inspection of these products may result in equipment and/or system failure.

SYSTEM MAINTENANCE AND TESTING—It is the responsibility of the facility to establish and facilitate a regular maintenance schedule for your system, as outlined in the applicable system guides. This includes regular inspection, testing, and cleaning. RF Technologies, Inc. recommends monthly maintenance and testing of your system. It is also recommended that your facility keep records of maintenance and test completions.

Failure to provide regular maintenance and testing of these products may result in equipment and/or system failure.

SYSTEM WIRING—All permanent supply connections must be done in accordance with National Electric Code, NFPA 70.

USER TRAINING—Only users who have received adequate training on the use of the system, as outlined in this manual, should use the system. It is the responsibility of the facility to ensure all users have been trained.

Failure to adequately train employees may cause system failure due to user error. In addition, incorrect use of the equipment may also result in system failure.

MR UNSAFE

All RF Technologies transmitters, pendants and banding material “PRODUCT” have been determined to be MR Unsafe as defined by ASTM F 2503-05. Use of “PRODUCT” in a Magnetic Resonance Imaging system will cause injury to patients and staff, MR system malfunction or “PRODUCT” malfunction. Do not bring “PRODUCT” into the MR system area and follow your facilities policies to classify and label “PRODUCT” as MR Unsafe.



Cautions

WORN OR DAMAGED PARTS—If the equipment is worn or damaged, you must have the product serviced. For more information, see the section entitled “Service and Return.”

DISPOSAL—At the end of their service life the products described in this manual, as well as accessories (for example, lithium batteries, banding material, disposable pads, etc.), must be disposed of in compliance with all applicable federal, state and local guidelines regulating the disposal of products containing potential environmental contaminants. Dispose of the packaging material by observing the applicable waste control regulations.

PATIENT GENERATED ALARMS—Do not rely exclusively on patient generated alarms for patient care and safety. The alarm function of equipment in the possession of patients must be verified periodically and regular patient surveillance is recommended.

PATIENT MONITORING—The most reliable method of patient monitoring combines close personal surveillance with correct operation of monitoring equipment. It is the responsibility of the facility to periodically check on patients in possession of RF Technologies, Inc.'s equipment to mitigate risk of inappropriate use of equipment or strangulation and stumbling hazards from cables and cords.

PRODUCT WARRANTIES—Failure to follow the Warnings and Cautions in this guide voids any and all Product Warranties.

Bio-Incompatibility Notice

Do not use transmitters with people that have sensitivities or allergies to device materials. The device materials include Acrylonitrile butadiene styrene (ABS), Silicon, Rubber, and Neoprene.

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Federal Communication Commission (FCC) Compliance FCC – Part 15

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance can void the user’s authority to operate the equipment.

Industry Canada Compliance

Licence-Exempt RSSs

Cet appareil est conforme avec Industrie Canada exempt de licence Rss standard(s). Son fonctionnement est soumis aux deux conditions suivantes :

cet appareil ne peut causer d'interférences, et

cet appareil doit accepter toute interférence, y compris des interférences qui peuvent provoquer un fonctionnement indésirable du périphérique

Les changements ou modififications à cet appareil sans expressément approuvée par la partie responsable de conformité pourraient annuler l'autorité de l'utilisateur de faire fonctionner cet équipement.

Preface


Preface

Introduction This guide provides detailed information about the SAFE PLACE® Enterprise Software, the supported systems, how to configure and use the system to work for your facility, and is intended for users who use and manage the software. The following is detailed in this guide:

Facility Configuration Device Configuration Messaging Configuration System Commissioning Troubleshooting

WARNING: The Safe Place Enterprise System is designed and intended to work in conjunction with a facility’s overall security program, including reasonable operating policies and procedures. The system, by iteself, cannot prevent abductions or elopements.

Additional Documentation

You can reference the following documentation for additional details regarding hardware installation and using the software system:

Safe Place Enterprise Software User Guide Safe Place Enterprise Alerts Guide Touchpad Exit Controller Installation Guide Touchpad Exit Controller User Guide Safe Place Transmitter Reference Guides 9450 DuoLink Exit Alarm Receiver Installation Guide

Contact Information

For more information about RF Technologies, Inc. products, go to www.rft.com

For technical support, contact the Technical Support Team at (800) 669-9946 or (262) 790-1771.

Technical Support

For technical support, contact the Technical Support Team at:

(800) 669-9946, option 5 or (262) 790-1771

[email protected]

Customer Care For questions on part replacement or for ordering new parts, contact the Customer Care Team at:

(800) 669-9946, option 2

[email protected]

Sales For questions regarding system add-ons, contact your Sales Manager.

Product Warranty

Product Warranty information can be found with your original system proposal and invoice.

http://www.rft.com/

mailto:[email protected]

mailto:[email protected]

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Preface


Safe Place System

Preface


Relationship Map

To give you a visual of the overall system and how the various pieces work together, below is a high level relationship map for the system.

Rooms

Patients

9450 Transmitters

9450 ABRs

9450(doors, quick looks)

Messaging Rules

COMP2

TAP

Email

Default Rule(i.e.: system down)

Quick Look

Client PC’sClient PC’s

Comm ServerComm Server

UsersUsers

UsersUsers

Door Schedules

Loiter

Alerts

Card Access

Units

Maps

Alarm Lockdown Mobile

Preface


Using the System Once the workstation application is open, the icon for the “tab” (Alarms, Patients, Maps, or Manage) you are currently on will display as dark blue while the others will display as a light blue color.

Once the configuration application is open, the “menu” you are currently on will display as dark blue if the menu expands to show additional options, otherwise it will display as white. All other menu options will display in lighter shades of blue.

NOTE: The system automatically logs off after 5 minutes of inactivity.

Adding Information

Adding new structures, security (users), devices, and messaging options can be done two different ways in the configuration interface.

The first is by clicking the Add button in each respective option.

The second is by click the Add New button in the lower left-hand corner of the page. This opens an add menu where you can enter multiple options in one place instead of navigating to each specific option.

For example:

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Preface


Navigation There are multiple ways (links, arrows, icons, menus…) of navigating the pages within the system:

Links: Clicking on the icon or anywhere on the link label will open the desired page.

Arrows: Arrows are available not only on the main page (upper left-hand corner) but on individual menu pages as well. Clicking these will take you forwards and backwards a page from your current location.

Icons: Clicking an icon will perform a designated task like refresh the page, open the workstation application, etc…

Navigation Menu: Clicking on a menu option allows you to easily toggle between configuration pages.

Help

Help can be obtained within the workstation application by clicking the Help link at the bottom of the page to open the Help menu

From there, you can click the links for the User Guide and Administrator Guide. Based on your configuration, the guide will either open or prompt you to save the downloaded file.

NOTE: The help feature is not available within the configuration application.

Search

As the amount of data within the system grows, it may be helpful to use the Search bar in the top right corner of the screen to quickly find a specific item.

Preface



Chapter 1 – System Configuration - Facility



Introduction This chapter provides information about configuring the system to work within your facility. It details configuring:

Units Rooms Users Workstations System Settings

Login

Typically you will login to the Safe Place software via a Favorite/Bookmark on your web browser, but you can also access it directly through your desktop or by using the server name.

Web Browser 1. Open your Web Browser 2. Click the Safe Place Software favorites 3. Click Login in the upper right-hand corner

4. Enter the Administrator Username and Password that was created

for you during the system installation (NOTE: this information is case sensitive)

5. Press Enter or click the Login button 6. The Workstation application opens

Desktop

1. On your desktop, double click the workstation application icon 2. Click Login in the upper right-hand corner 3. Enter your Username and Password (NOTE: this information is

case sensitive) 4. Press Enter or click the Login button 5. The Workstation application opens



Server Name To log into the configuration application:

1. Open your Web Browser 2. Enter the Server Name

https://

3. Enter the Administrator Username and Password that was created for you during the system installation (NOTE: this information is case sensitive)

4. Press Enter or click the Login button 5. The Configuration application opens



Configuration

All configuration of the system is accessed through the Manage tab on the workstation application.

Clicking on any of the Green tile(s) will open the configuration interface while clicking on the Blue tile(s) will keep you in the workstation application.

To access the configuration options:

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. The systems overview page displays with the left-hand side menu

showing the various options for configuring and managing the system. 5. Click on the desired menu option to access the configuration options

Indicates the number that have been defined for the system

NOTE: The configuration options available will depend upon the permissions assigned to the user.



Units A unit groups rooms together at a higher level and also provides a means to easily configure patients. Unit configuration allows you to add, modify, and remove units from the system. Links to Rooms, Doors, and ABRs are also provided in order to aid you in system configuration.

Add Units How do I add a new unit into the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click Add Units link at the top of the page 6. Enter a Name for the unit 7. Click the Save Unit button 8. Repeat for additional units (NOTE: units must be entered into the

system one at a time)

Modify Unit Information

How do I change the name for an existing unit?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click on the name of the unit you want to modify 6. Click the Edit Unit Name link at the top of the page 7. Type in the new Unit Name 8. Click the Save button

How do I change multiple unit names from the same screen?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click on the name of a unit you want to modify 6. Click the Edit Unit Name link at the top of the page 7. Type in the new Unit Name 8. Click the Save button



9. You can now select a different unit from the menu on the left-hand side

10. Make desired changes following the steps above 11. Repeat as necessary 12. When all changes are complete, click the back arrow to return to the

overview page

Configure Units

You can configure your units for specifically for infants, smart sense transmitters, or for elopement management, eliminating unnecessary check-in and tamper alarms. By default, the system is set for infants.

Smart Sense: System monitors for loose band alerts when using smart sense transmitters

Immediate Admit: Check-in is not required to complete the admittance process

Immediate Discharge: A tamper alarm is not generated when discharging a patient

Display of Lost Signal Alarms: When disabled, the system does not keep track of when the transmitters check-in

How do I change the configuration for a unit?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click on the name of the unit you want to configure 6. Click Configure Unit Options link at the top of the page 7. Make the desired changes (see chart below) 8. Click the Save button 9. Repeat as necessary for additional units

Keep in mind that when you change the configuration for a unit, all transmitters no matter the type will behave the same way.

Unit Options Infant Smart Sense Elopement Smart Sense Disabled Enabled Disabled

Immediate Admit

Disabled Disabled Enabled

Immediate Discharge

Disabled Disabled Enabled

Display Lost Signal Alarms

Enabled Enabled Disabled

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Configure Smart Sense

How do I configure a unit to monitor for loose band alerts when using smart sense transmitters?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click on the name of the unit you want to configure for Smart Sense

transmitters 6. Click Configure Unit Options link at the top of the page 7. Click the Smart Sense button to the Enabled position 8. Click the Save button 9. Repeat as necessary for additional units

How do I disable the smart sense transmitter loose band alerts for a unit?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click on the name of the unit you want to modify 6. Click Configure Unit Options link at the top of the page 7. Click the Smart Sense button to the Disabled position 8. Click the Save button

NOTE: Smart Sense tamper detection may be disabled on individual patient transmitters by clicking the Smart Sense Disabled badge on the patient record.

When transferring patients between units with different Smart Sense settings, a few things to keep in mind:

Unit Smart Sense Setting Smart Sense Setting

Original Destination Patient Setting End Result Enabled Enabled Enabled Enabled

Enabled Enabled Disabled Disabled

Disabled Disabled N/A N/A

Enabled Disabled Enabled N/A

Enabled Disabled Disabled N/A

Disabled Enabled N/A Disabled





Associated ABRs

How do I change the ABRs associated with a unit?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click Associated ABRs link at the top of the page 6. To add an ABR(s), select it on the Available list and click the right

arrow to move it to the Assigned list NOTE: ABRs can only be associated with one unit so if the one you are looking for does not appear in the list, you will need to remove it from the unit it is associated with first then assign it to the new unit.

7. To remove an ABR(s), select it on the Assigned list and click the left arrow to move it to the Available list

8. Click the Save button 9. Repeat as necessary for additional units

Remove Units How do I remove a unit from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Units 5. Click on the name of the unit you want to remove from the system 6. Click the Delete Unit link at the top of the page 7. When the Delete Unit link turns to a red Confirm Delete link, click the

link again 8. If the unit has rooms linked to it, you will receive a message “Units

cannot be removed if associated with room(s). Click the X to return to the delete screen.

NOTE: Units with rooms assigned to them cannot be deleted. The linked rooms must be reassigned to another unit before this unit can be removed from the system. Refer to the Modify Room Information section for details on changing unit assignment for an existing room.

9. Once the room assignments have been changed, repeat the steps above to remove the unit

10. Repeat as necessary to delete additional units 11. When all changes are complete, click the back arrow to return to the

overview page




Rooms Room configuration allows you to add, modify, and remove rooms from the system. Links to Units, Maps, Client PCs and Messaging Rules are also provided in order to aid you in system configuration.

Add Rooms How do I add just one new room into the system or multiple new rooms with varying names?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Rooms 5. Click Add Rooms link at the top of the page 6. Click the Add Single Room option 7. Select a Unit from the drop-down list (NOTE: if no unit appears in the

drop-down list, one must be created prior to adding a room) 8. Enter a Name for the room 9. Click the Save Room button 10. Repeat for additional rooms

How do I add a range of rooms into the system at the same time?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Rooms 5. Click the Add Rooms link at the top of the page 6. Click the Add Range of Rooms option 7. Select a Unit from the drop-down list (NOTE: all created rooms will

be assigned to the selected unit) 8. Enter a Room Name Prefix for the rooms (NOTE: this will display

before each room within the range – for example, Room, Apt, Suite) 9. Enter a Starting Room # 10. Enter the Ending Room # 11. Click the Save Room button 12. Repeat for additional room ranges



Modify Room Information

How do I change the name for an existing room?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Rooms 5. Click on the name of the room you want to modify 6. Click the Edit Room Name link at the top of the page 7. Type in the new Room Name 8. Click the Save button How do I change multiple room names from the same screen?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Rooms 5. Click on the name of a room you want to modify 6. Click the Edit Room Name link at the top of the page 7. Type in the new Room Name 8. Click the Save button 9. You can now select a different room from the menu on the left-hand

side 10. Make desired changes following the steps above 11. Repeat as necessary 12. When all changes are complete, click the back arrow to return to the

overview page How do I change the unit assignment for an existing room?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Rooms 5. Click on the name of a room you want to modify 6. Click the Change Unit link at the top of the page 7. Select the appropriate Unit from the drop-down list 8. Click the Save button



Remove Rooms How do I remove a single room from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Rooms 5. Click on the name of the room you want to remove from the system 6. Click the Delete Room link at the top of the page 7. When the Delete Room link turns to a red Confirm Delete link, click

the link again

How do I remove multiple rooms from the system at one time?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Rooms 5. Click the Mass Room Deletion link at the top of the page 6. Click the checkbox next to each room to be deleted (NOTE: rooms

with patients assigned to them cannot be deleted; the checkbox appears grayed out)

7. Click the Delete Selected Rooms link at the top of the page 8. When the Delete Room link turns to a red Confirm Delete link, click

the link again



Users User configuration allows you to add new users, modify names, passwords, card access, account type, and permissions, as well as lock user accounts or remove users from the system.

Permissions Users can have the following Permissions Sets assigned to them:

User: This permission set is generally assigned to staff who primarily use the workstation application to address alarms and maintain patients.

Manage User: This permission set is generally assigned to care managers. It allows for the management of users, patient transmitters, alarm configuration/display, and access to system-wide reports.

Manage System: This permission set is generally assigned to IT or Maintenance Staff Members. It allows for the management and configuration of all hardware components of the system. Additionally, this allows management of all system schedules, status tools, and all reports.

Admin: This permission set is generally assigned to the System or Facility Administrator and grants full Access to the system.

User Manage User

Manage System

Admin

SYSTEM INFORMATION

Change Facility Name x x Configure Loiter Settings x x x Configure Alarm Reasons x x x Manage Client PCs x x x

USER INFORMATION

Login / Log Out x x x x Edit Profile Name x x x x Change Own Password x x x x Add Users x x Edit User Profiles/Permissions x x Change User Passwords x x Account Status (lock accounts) x x Delete Users x x Add/Edit Card Access x x x x Configure Door Access x x



Edit LDAP Settings x

UNIT INFORMATION

Add/Edit/Delete Units x x Add/Edit/Delete Associated ABRs

x x

ROOM INFORMATION

Add/Edit/Delete Rooms x x

MAP INFORMATION

Add/Edit/Delete Maps x x

PATIENT INFORMATION

Add Patients x x x x Change Patient Information x x x x Change Patient Mobile Device Assignment

x x x x

Take Patient Off Unit/Transfer x x x x Discharge Patients x x x x

ALARMS

View Alarms tab x x x x Manage Workstation Alarms x x x

DEVICES – 9450

Add 9450 Devices x x Edit 9450 Device Name x x Delete 9450 Device x x Configure Card Readers x x Add 9450 transmitters x x Delete 9450 transmitters x x Complete a transfer x x Change Global Transmitter settings

x x

Mark 9450 Transmitter as Not Available

x x x

SCHEDULES

Manage Lockdown and Bypass Door Schedules

x x

Manage Scheduled Reports and Emails

x x x

REPORTS / MANUALS

View Patient Activity Reports x x x x View System Reports x x x View Noise Reports x x View User Guide x x x x View Admin Guide x x x x



NETWORK

Manage Comm Servers x x Configure Video Cameras x x

MESSAGING

Configure COMP2 Devices x x Configure TAP Devices x x Configure Email Settings x x Configure Messaging Rules x x

STATUS TOOLS

Backup and Restore Data x x View Event Logs x x

Add Users

How do I add a new user to the system and assign permissions?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click the Add New User link at the top of the page

No LDAP Server

5. Account Type is Local by default and cannot be changed 6. Username and Password are required fields (NOTE: passwords

must be at least 8 characters and contain at least one number and one special character) LDAP Server Enabled

7. Account Type is LDAP by default (NOTE: you can select/create a local account even if LDAP has been enabled)

8. Username is required 9. Password is not required as this will be managed by the LDAP

Server

10. Assign the permission sets To assign the standard User permission, leave the permission

buttons as they are, no changes

To assign the Manage System permission, click the Manage System permission button to On

To assign the Manage User permission, click the Manage User permission button to On

To assign the Administrator permission, click both the Manage System and Manage User buttons to On

11. If the user will be required to use their magnetic swipe or proximity identification card to log into the system, scan the access card to populate the Card Number field (NOTE: When LDAP is used, the user will be required to swipe their card and enter their password)



12. If the user will be required to use their swipe or proximity card to bypass locked doors and/or clear alarms, you will need to scan the access card and then click the Card Allowed At Doors button to Yes

NOTE: This function is limited to 256 users who have door access within the system at one time. The system will still allow you to add new users and enter a card number, but the user will not be able to use their card to bypass a door. Access would need to be removed from another user and added to the new user for this function to be available.

13. Click the Save User button 14. Repeat for additional users

Modify User Information

How do I change a user’s first or last name?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user you want to modify 5. Click the Edit User Name link at the top of the page 6. Type in the updated information 7. Click the Save button

NOTE: You can change a user’s first and/or last name, but you cannot change the Username assigned to the user when the account was created. If a username must be changed, you will need to delete that user from the system and then re-enter the user information with the correct username

How do I change a user’s password?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user you want to modify 5. Click the Change Password link at the top of the page 6. Type in the new Password (following the guidelines listed) and then

Confirm the Password 7. Click the Save button

How do I change the swipe or proximity card assigned to a user?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user you want to modify 5. Click the Edit Card Access link at the top of the page 6. Scan the new access card to populate the Card Number field 7. Click the Save button





How do I remove an access card assigned to a user?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user you want to modify 5. Click the Edit Card Access link at the top of the page 6. Click the Delete Card link at the top of the page 7. When the Delete Card link turns to a red Confirm Delete link, click

the link again

How do I change the assigned permissions for a user?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user you want to modify 5. Click the Permissions link at the top of the page 6. Turn On or Off the desired permission set 7. Click the Save button

Lock Users Accounts

How do I lock a user’s account so that the login credentials cannot be used to access the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user whose account you want to lock 5. Click the Account Status link at the top of the page 6. Click the Account Status button to the Disabled position 7. Click the Save button

How do I unlock a user’s account that has either been locked by an administrator or that has been locked due to an incorrect password being entered 5 times?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user whose account you want to lock 5. Click the Account Status link at the top of the page 6. Click the Account Status button to the Active position 7. Click the Save button

NOTE: When an account is locked, the user’s swipe or proximity card will no longer be allowed to login into the system, bypass doors, or clear alarms. Once the account is unlocked, normal functions will be available again.




Account Type How do I change the type of account a user has?

NOTE: This is only applicable if LDAP has been enabled, otherwise the default of Local is used.

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user you want to update 5. Click the Account Type link at the top of the page 6. Select either Local or LDAP from the drop-down list 7. Click the Save button

Remove Users How do I remove a user from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Users tile 4. Click on the name of the user you want to remove from the system 5. Click the Delete User link at the top of the page 6. When the Delete User link turns to a red Confirm Delete link, click

the link again Workstations The system allows for multiple workstations that can be configured

independently to display certain types of alerts and to monitor specific rooms or doors. NOTE: By default, workstations are configured to monitor all sources and all alerts and their default view is Patients.

NOTE: If a workstation goes down, the server will still send alerts to end devices like pagers.

Add Workstations

How do I add a workstation to my system?

1. Open your Web Browser on the “new” workstation 2. Click the Safe Place Software favorites 3. The Workstation application opens and the workstation’s information

is automatically captured in the configuration settings 4. Repeat for additional workstations




Modify Name How do I modify the default name to be more recognizable?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. On the left-hand side menu, click the Workstations option 5. Click on the IP address of the workstation you want to modify 6. Click the Edit Workstation Name link at the top of the page 7. Type in the updated, more meaningful Workstation Name (for

example, Front Desk) 8. Click the Save button 9. Repeat as necessary for additional workstations 10. When all changes are complete, click the back arrow to return to the

overview page

Modify Notifications

How do I change which alerts are displayed on a workstation?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. On the left-hand side menu, click the Workstations option 5. Click on the name of the workstation you want to modify 6. Click the Edit Alerts link at the top of the page 7. By default all the alerts are set to display on the workstation; select

the desired alerts by clicking the checkboxes on or off 8. If you want to display the patient names when you are logged off this

workstation, click the Show When Logged Off checkbox on 9. Click the Save button 10. Repeat as necessary for additional workstations 11. When all changes are complete, click the back arrow to return to the

overview page

How do I define which sources (rooms, devices…) are being monitored by a specific workstation?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. On the left-hand side menu, click the Workstations option 5. Click on the name of the workstation you want to modify 6. Click the Edit Alerts link at the top of the page 7. If All Sources is checked on, the workstation is monitoring all rooms

and devices configured within the system. 8. To change the options, click the Sources checkbox off



9. To add a device(s) or room(s), select it on the Available list and click

the right arrow to move it to the Assigned list 10. To remove a device(s) or room(s), select it on the Assigned list and

click the left arrow to move it to the Available list 11. Click the Save button

Modify Default View

How do I modify the default view displayed on a specific workstation?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Workstation Alarms tile to modify the workstation you are

currently logged into – OR –

4. Click the Configuration tile 5. On the left-hand side menu, click the Workstations option 6. Click on the IP address of the workstation you want to modify 7. Click the Edit Default View link at the top of the page 8. By default Patients is set to display as the view on the workstation;

using the drop-down list, select the desired view (Alarms, Patients, or Maps)

9. Click the Save button 10. Repeat as necessary for additional workstations 11. When all changes are complete, click the back arrow to return to the

overview page



Modify Default Map

How do I modify the map that is automatically displayed on a specific workstation?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Workstation Alarms tile to modify the workstation you are

currently logged into – OR –

4. Click the Configuration tile 5. On the left-hand side menu, click the Workstations option 6. Click on the IP address of the workstation you want to modify 7. Click the Edit Default Map link at the top of the page 8. Using the drop-down list, select the desired map (NOTE: This will be

the default map only for this specific workstation. You will need to select a default map for each workstation

9. Click the Save button 10. Repeat as necessary for additional workstations 11. When all changes are complete, click the back arrow to return to the

overview page

Remove Workstation

How do I manually remove a workstation no longer being used from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. On the left-hand side menu, click the Workstations option 5. Click on the name of the workstation you want to remove from the

system 6. Click the Delete Workstation link at the top of the page 7. When the Delete Workstation link turns to a red Confirm Delete link,

click the link again

NOTE: In order to make sure the workstation is completely removed from the system, you will also need to remove the workstation application icon from the desktop and any browser shortcuts. If you do not remove it and someone uses it to login into the system, the workstation’s information will automatically be entered back into the system.




Settings Facility Settings configurations allow you to modify the facility name and turn alarm reasons on or off.

Facility How do I modify the assigned facility name?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Settings 5. Click the Edit Facility Name link at the top of the page 6. Enter the new Name 7. Click the Save button

Alarm Reasons

Alarm Reasons requires a user to enter an event cause to clear an alarm.

How do I turn alarm reasons on for my facility?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Settings 5. Click the Configure Alarm Reasons link at the top of the page 6. Click the Alarm Reasons option to the On position 7. Click the Save button

How do I turn alarm reasons off for my facility?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Settings 5. Click the Configure Alarm Reasons link at the top of the page 6. Click the Alarm Reasons option to the Off position 7. Click the Save button




Chapter 2 – System Configuration - Devices



9450 Transmitters 9450 Transmitters configuration allows you to add and remove patient transmitters from the system as well as provide status information.

Add Transmitters

How do I add just a single new patient transmitter to the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the 9450 menu option, click 9450 Transmitters 5. Click the Add 9450 Transmitter link at the top of the page 6. Click the Add Single Transmitter option 7. Enter the Transmitter ID (up to 3 numeric characters within the range

of 1-240) 8. Click the Save Transmitter button 9. Repeat for additional transmitters

How do I add a whole range of new patient transmitters to the system at the same time?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the 9450 menu option, click 9450 Transmitters 5. Click the Add 9450 Transmitter link at the top of the page 6. Click the Add Range of Transmitters option 7. Enter a Starting Transmitter Id number range (up to 3 numeric

characters within the range of 1-240) 8. Enter the Ending Transmitter Id number range (up to 3 numeric

characters within the range of 1-240) 9. Click the Save Transmitters button 10. Repeat for additional transmitter ranges



Global Transmitter Settings

How do I modify transmitter settings?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the 9450 menu option, click 9450 Transmitters 5. Click the Edit Global Transmitter Settings link at the top of the page 6. To customize how long an infant transmitter is allowed to not be

heard by the system before a no signal alarm is displayed, select a value between 1 and 10 minutes (default = 3 minutes) from the Supervision Time drop-down list

7. To customize the capacitance delay (how long before a loose band alarm is displayed), select an increment of 10, 20, or 30 sec, or 1-5 minutes from the Band Off Capacitance Delay drop-down list

8. Once all the changes have been made, click the Save button

Remove Transmitters

How do I remove a patient transmitter from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the 9450 menu option, click 9450 Transmitters 5. Click on the name of the transmitter you want to remove from the

system 6. Click the Delete Transmitter link at the top of the page 7. When the Delete Transmitter link turns to a red Confirm Delete link,

click the link again 8. The transmitter is removed from the system and it is automatically

removed from the patient it was assigned to How do I remove multiple patient transmitters from the system at one time?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the 9450 menu option, click 9450 Transmitters 5. Click the Mass 9450 Transmitter Deletion link at the top of the page 6. Click the checkbox next to each transmitter to be deleted 7. Click the Delete Selected 9450 Transmitters link at the top of the

page 8. When the Delete Selected 9450 Transmitter link turns to a red

Confirm Delete link, click the link again

How do I denote that a patient transmitter has been lost or that a transmitter keeps getting reported due to RF noise being interpreted as the transmitter ID?

1. Log into the workstation application



2. Click the Manage icon 3. Click the Wander Transmitters tile 4. Locate the specific transmitter(s) 5. Click the Not Available button 6. The transmitter box turns gray and the ID cannot be used

NOTE: Following these instructions does not actually remove the transmitter from the system, but it does clear any current alerts, prevents any future alerts from showing in the system, and prevents the transmitter from being reassigned to another patient.

Complete Transfer

In the unlikely event that a transmitter may not have been picked up by the receiver in the new unit during a transfer, you can complete the process through Configuration.

How do I manually complete the transfer for a transmitter?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the 9450 menu option, click 9450 Transmitters 5. Click on the name of the transmitter you want to complete the transfer

for 6. Click the Complete Transmitter link at the top of the page 7. The transfer is automatically completed

Video Cameras Video Camera configuration allows you to integrate your IP camera network with the Enterprise software by adding links to your existing camera feeds and associating those feeds with specific maps.

NOTE: Only cameras available via http/https are supported.




Add Cameras How do I add a new camera to the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. On the left-hand side menu, click the Video Cameras option 5. Click the Add Video Camera link at the top of the page 6. Enter a Video Camera Name (user friendly name/description used

when placing the camera link on a map) 7. Enter the URL of the camera 8. Click the Save button 9. Repeat for additional video cameras 10. You can verify the link is working by clicking on the name of the

camera you just added. The overview page will display a preview of the camera feed.

NOTE: You may prompted to enter a username and password before viewing. Follow your security requirements for the IP Camera network.

Modify Camera Settings

How do I modify the settings for a camera?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. On the left-hand side menu, click the Video Cameras option 5. Click on the name of the camera you would like to modify 6. Click the Edit Video Camera Settings link at the top of the page 7. Update the camera Name and/or URL link 8. Click the Save button 9. Repeat for additional video cameras



Remove Cameras

How do I remove a camera from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. On the left-hand side menu, click the Video Cameras option 5. Click on the name of the camera you would like to remove from the

system 6. Click the Delete Video Camera link at the top of the page 7. When the Delete Video Camera link turns to a red Confirm Delete

link, click the link again 8. The camera is removed from the system and it is automatically

removed from the map it was linked to

Chapter 3 – System Configuration - Messaging



Introduction The software contains messaging functionality (rules) that enables the system to message system events and information to the facility staff via the standard pagers, email, quick looks, or phone per the facility’s needs.

Messaging Rules Messaging rules determine who will be notified in the event of an alert, which alerts trigger a message, how many retries the system should perform, and the escalation path that should be taken if an alert is not addressed.

For example: your maintenance staff may need to be notified when there is a fault alarm but not when a patient needs assistance.

Messaging rules consists of the following:

Sources: The rooms, Quick Looks (QLI), doors, and/or ABRs being monitored that trigger a notification

Alerts: Alarms, depleted battery, faults

Send Resets: All messaging targets receive notification that the alert has been addressed

Targets: The end messaging devices (ie: emails, pagers, phones, quick looks…) that should be notified when an event happens

NOTE: By default, Messaging Target(s) is set to send a notification to all staff every 5 minutes until reset. If you need to change this, you will need to Edit the Messaging Target and set the appropriate targets.




Add Rules How do I add a new messaging rule to the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Messaging menu option, click Messaging Rules 5. Click the Add Rule link at the top of the page 6. Enter a Name for the rule 7. Using the checkboxes, select which types of Alerts should be included

in the rule (by default, all alerts are checked on) that will trigger a message being sent

8. If you want notification when an alert has been addressed, leave the Send Resets checkbox on

9. By default, all sources are included in the messaging rule. To select specific sources, click the All Sources checkbox off

10. To add a source(s), select it on the Available list and click the right arrow to move it to the Assigned list

11. To remove a source(s), select it on the Assigned list and click the left arrow to move it to the Available list

12. Click the Save button and the overview screen for the rule is displayed 13. From the Overview screen, you can define the Messaging Targets

and escalation rule (the default is to send a notification to all staff every 5 minutes until reset) if applicable (see next section).

Escalation Rules



Modify Rules

How do I modify the targets for an existing messaging rule?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Messaging menu option, click Messaging Rules 5. Click on the name of the rule to be updated 6. Click the Edit Messaging Target link at the top of the page 7. Uncheck the Send to All checkbox (this displays all the available end

messaging devices) 8. Click the appropriate Edit Step’s xxx Devices link to add and

remove devices 9. To add a device(s), select it on the Available list and click the right

arrow to move it to the Assigned list 10. To remove a device(s), select it on the Assigned list and click the left

arrow to move it to the Available list 11. Click the Apply button 12. Repeat for all end messaging device types (Comp2, TAP, Emails, and

Quick Looks) 13. By default, notifications will be sent every 5 minutes until reset with

the exception of emails which are sent only once per escalation step (to prevent your inboxes from becoming inundated with messages)

14. Click the Save button

How do I add additional escalation levels to a messaging rule?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Messaging menu option, click Messaging Rules 5. Click on the name of the rule to be updated 6. Click either the Add Step link at the top of the page, or the Plus sign

on the step scale next to the target(s) 7. Update Step 1 to designate how many times you want the alert to be

resent before moving onto Step 2 8. If you want Step 2 to be the last escalation, click the Save button (by

default, the notification will be sent to all messaging devices every 5 minutes until the device is reset

9. If you want additional levels of escalation (for example, sending to a group or supervisor in addition to the initial target), click the Send to All checkbox off

10. Click the appropriate Edit Step’s xxx Devices link to add and remove devices

11. To add a device(s), select it on the Available list and click the right arrow to move it to the Assigned list

12. To remove a device(s), select it on the Assigned list and click the left arrow to move it to the Available list

13. Click the Apply button 14. Repeat for all end messaging device types



15. By default, notifications will be sent every 5 minutes until reset 16. Repeat steps 8 – 14 for additional escalation levels 17. Once all levels have been defined, click the Save button

For Example

Messaging rule setup with the following:

Notification goes only to maintenance personnel

Only notify when there is a device alert, no patient alerts

Escalate to the maintenance supervisor if the alert is not addressed after 10 minutes

Send out a notification to all every 5 minutes until the alert is addressed

Send To All – selecting this option sends the alarm to staff on shift immediately. De-selecting the option allows for individual devices and emails to be entered

Escalation Step 1 – immediate notification will be sent to any device specified (in this case, the maintenance pager) and then five minutes later another notification will be sent

Escalation Step 2 – the next notification will be sent to maintenance pager and the supervisor’s email after 10 minutes and then every 5 minutes twice more to the pager if the Immediate team could not assist.

Escalation Step 3 – the final escalation is the catch all. After 25 minutes, every staff member will receive notifications every 5 minutes until the device is reset.



How do I modify the name, alert types, or sources for an existing messaging rule?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Messaging menu option, click Messaging Rules 5. Click on the name of the rule to be updated 6. Click the Edit Messaging Source link at the top of the page 7. If applicable, enter a new Name 8. If applicable, use the checkboxes to change which types of Alerts

should be included in the rule 9. To add a source(s), select it on the Available list and click the right

arrow to move it to the Assigned list 10. To remove a source(s), select it on the Assigned list and click the left

arrow to move it to the Available list 11. Click the Save button

Remove Rules How do I remove one step from a messaging rule?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Messaging menu option, click Messaging Rules 5. Click on the name of the rule to be updated 6. Click the Edit Messaging Target link at the top of the page 7. Click the Enable Step Removal link at the top of the page

8. Each step now has an in the upper right-hand corner 9. Click the X to remove the step from the messaging rule 10. If you removed the last step in the escalation list, the step above will

automatically be updated to resend notifications using the value of the removed step (for example, every 5 minutes) until reset

11. Repeat to remove additional steps How do I remove a messaging rule from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Messaging menu option, click Messaging Rules 5. Click on the name of the rule to be removed 6. Click the Delete Rule link at the top of the page 7. When the Delete Rule link turns to a red Confirm Delete link, click

the link again 8. The rule is removed from the system




Chapter 4 – Status Tools



Introduction This chapter provides information about using the system features for activity reporting and current system alerts.

Alarms This is a record of all current alarms (global listing from the system) that can be used when trying to troubleshoot problems within the system.

How can I monitor all alerts that are currently happening within my system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Status Tools menu option, click Alarms

NOTE: This is a view of what is currently happening in the system. Once an alert is cleared at the workstation, it is also cleared from this list.

Reports How can I view or print a report(s)?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Reports tile 4. Click on the name of report you wish to view/print 5. If applicable, click the “Time Period” (7 days, 30 days) link at the top

of the page 6. The report will generate and display on screen 7. Export the report

PDF: This is the default option

CSV: Used in Excel (headers are striped out and the time is listed in military format) for additional analysis

Email: Must have an email server configured within the system; if not, you will receive a message that the email server is not configured when you choose this option.

NOTE: For HIPAA compliance, when an email is sent out, only the patient’s first name and last initial, along with the room number is included in the email.

8. Once exported, you can view, save, or print the report 9. Close the report “view” page 10. You can now select a different report from the menu on the left-hand

side 11. Repeat as necessary 12. When done, click the back arrow to return to the overview page




Sorting

Many of the reports allow you to sort information by column. Click on the arrows next to the column heading to sort by that specific column. Click on the arrow a second time to reverse the sort order.

Reports can be exported, saved, and printed in the sorted format.

Filtering - Units

How can I filter the information to report on specific unit(s)?

NOTE: This feature is currently only available with the All Alarms Report.

1. Log into the workstation application 2. Click the Manage icon 3. Click the Reports tile 4. Click on the All Alarms Report 5. Click the Modify Filter link at the top of the page 6. Select the Time Period (7 days, 30 days, Last 24 hours) from the

drop-down list (24 hours is the default) 7. If you want to view all the alarms including those not specifically

associated with a unit (for example, patient transmitters not assigned to a patient or 9450 doors not assigned or assigned to multiple units), leave the All Alarms button set to On

8. If you want to view alarms only for specific units, click the All Alarms button to Off

9. Select the unit(s) NOTE: Only units that have had an alarm within the specified time period will display in the Unit Filter list

10. Click the Filter Report button 11. The report will generate and display on screen 12. Export the report

PDF: This is the default option

CSV: Used in Excel (headers are striped out and the time is listed in military format) for additional analysis

Email: Must have an email server configured within the system; if not, you will receive a message that the email server is not configured when you choose this option.

NOTE: For HIPAA compliance, when an email is sent out, only the patient’s first name and last initial, along with the room number is included in the email.

13. Once exported, you can view, save, or print the report 14. Close the report “view” page 15. You can now select a different report from the menu on the left-hand

side 16. Repeat as necessary 17. When done, click the back arrow to return to the overview page



Alarm Reports

All Alarms The All Alarms report lists all the Loose Band (yellow or red), Transmitter Tamper, Lost Signal, Low Battery (for transmitters only), Door Alarm and Loiter events that occurred in the system within a specified period of time, with the exception of depleted battery and system down alerts.

Door Security The Door Security report lists the Door alarms and Loiter events that occurred within the system.

Patient Reports Patient Access To meet HIPPA compliance, the patient access report captures staff

interactions with patient information. These interactions include name changes, patient transfer, transmitter adjust/suspend, patient on/off unit, patient discharged/removed from the system, transmitter change, patient list accessed, silencing alarms, and patient details accessed.

Patient Census The patient census report shows all patients currently admitted in the software, their status, unit, room, and assigned transmitter number.

Equipment Fault Reports Active System

Maintenance The Active System Maintenance report is a filtered version of the System Maintenance report, and lists only the unresolved system down or fault alerts within the system.

System Maintenance The System Maintenance report lists all the system down alerts, depleted battery, and any fault type (yellow) alerts that occurred in the system within a specified period of time.

System/Troubleshooting Reports All Activities The All Activities report lists all of the activities or events (every reportable

event) that have occurred in the system.

NOTE: This report can only be exported in a .CSV format, but the data can then be imported into Excel where you can do your own analysis.

9450 Noise The 9450 Noise report is a graphical view of any reported noise affecting 9450 hardware within the system.

Device Report The hardware device report displays device configuration for all 9450 Devices (quick looks, exit controllers and alarming band receivers) within the system.



Report Schedules

Report schedule configuration allows you to define which reports you would like to have automatically emailed, the frequency of those report emails, and to which email addresses the reports should be sent.

A scheduled report automatically provides you with the data you need, at the time you need it, without you having to remember to setup and print the report(s).

The following are a few examples of using the report schedule feature:

A Nurse Manager wants to receive a listing of all the previous week’s alarms to review the staff response times. In this case, the All Alarms Report is scheduled to be emailed every Monday morning at 6am so that it is waiting for the manager when they arrive.

The facility administrator wants the maintenance staff to receive a report each morning of all active maintenance issues within the facility so that resources can be scheduled appropriately. In this case, the Active System Maintenance Report is scheduled to be emailed every morning at 8am to the maintenance staff.

The facility administrator wants to receive a report of every activity that happened within the facility during a month for review and analysis. In this case, the All Activities Report is scheduled to be emailed to the administrator on the first of every month.

NOTE: You must have an email server configured within the system in order for the email schedules to work. If an email server is not configured, you will receive an error message the first time the schedule is run.




How do I add a report schedule to the system?

1. Log into the configuration application 2. Under the Status Tools menu option, click Report Schedules 3. Click the Add Report Schedule link at the top of the page 4. Enter a Name for the schedule 5. Enter the Email Address(es) the report should be sent To 6. Select the Frequency

Daily: This is the default. The report will reflect the previous 24 hours and be sent at 8am unless otherwise specified

Weekly, Every Monday: The report will reflect the previous 7 days (Monday to Monday) and be sent at 8am on Monday unless otherwise specified

Monthly, On the 1st: The report will reflect the previous month and will be sent on 8am on the 1st unless otherwise specified

7. Specify the Time that the schedule should run by clicking the time icon to open the selection menu and then using the up and down arrows or by typing in the desired time; clicking the AM/PM field will toggle between the two (NOTE: if a time is not specified, the default time of 8am will be used)

8. Select the Attachment Type (PDF or CSV). NOTE: The All Activities report will always be a CSV report.

9. To add a report(s), select it on the Available list and click the right arrow to move it to the Assigned list

10. Click the Save button 11. Repeat for additional schedules

How do I modify (change the frequency, time, send the schedule to another user, remove a report from the schedule) an existing schedule?

1. Log into the configuration application 2. Under the Status Tools menu option, click Report Schedules 3. Click on the name of the schedule to be updated 4. Click the Edit Report Schedule link at the top of the page 5. Change any of the Report Email information 6. To add another report(s) to the schedule, select it on the Available

list and click the right arrow to move it to the Assigned list 7. To remove a report(s) from the schedule, select it on the Assigned

list and click the left arrow to move it to the Available list 8. Click the Save button 9. Repeat as necessary



How do I remove a report schedule from the system?

1. Log into the configuration application 2. Under the Status Tools menu option, click Report Schedule 3. Click on the name of the schedule you want to remove from the

system 4. Click the Delete Report Schedule link at the top of the page 5. When the Delete Schedule link turns to a red Confirm Delete link,

click the link again 6. The schedule is removed from the system

Appendix A – Initial Installation and System Commissioning



Introduction This appendix provides information about configuring the system to work within your facility. It details configuring:

Servers Setting up the facility system administrator Maps 9450 devices Door schedules Messaging devices Email server and addresses Event log Database backup and restore

Communication Servers

A communication server manages connections to wired hardware devices, such as 9450 hardware and Paging/Messaging interfaces. The Enterprise software system supports one communication server.

How do I add a communication server to the system?

1. Log into the configuration application 2. Click Comm Servers 3. The server’s information is automatically captured

How do I rename the server to follow the facilities naming scheme? 1. In the Windows Control panel, open the System Control panel 2. Change the computer’s name to the server’s new name 3. Reboot the server when prompted by Windows 4. The server may reboot automatically a second time, if needed, to

process the name changes with the system software.



How do I re-add a communication server to the system if it has been deleted?

1. Reboot the server (this will automatically recreate the Comm Server) -- OR --

1. Log into the configuration application 2. Click Comm Servers 3. Click the Add Communication Server link at the top of the page 4. If you know the exact Server Identifier, click the Manually add

Communication Server link and type in the Computer Name or IP Address To locate the computer name navigate to the Windows Control

panel and open the System Control panel

5. If you don’t know the Server Identifier, click the Search for Communication Server link

6. If there is only one server, the server identifier will populate 7. If there is more than one server found, select the correct server from

the list on the left-hand side of the screen 8. Click the Save Server button

There may be occasions when a communication port may need to be swapped (relocated/moved) due to a port failure, poor performance, too many 9450 devices connected to one port server, etc…

How do I change one comm port to another comm port?

1. Connect the hardware to the port server 2. Log into the configuration application 3. Click Comm Servers 4. Click on the Server Identifier 5. Click the Swap Comm Ports link at the top of the page 6. Using the From Comm Port drop-down list, select which Comm Port

is to be moved 7. All unspecified comm ports will be listed in the To Comm Port drop-

down, select the appropriate port 8. Click the Save button



How do I remove a comm server from the system?

1. Log into the configuration application 2. Click Comm Servers 3. Click on the name of the server you want to remove from the system 4. Click the Delete Comm Server link at the top of the page 5. When the Delete Comm Server link turns to a red Confirm Delete

link, click the link again 6. The server is removed from the system and the system will be non-

functional until a new comm server is configured.

NOTE: The communication server cannot be uninstalled or deleted if there are ports mapped to it.

Port Servers How do I install Port Servers on the communication server?

1. Connect the hardware to the port server 2. Log into the configuration application 3. Click Comm Servers 4. Click on the Server Identifier 5. Click the Install Port Server link at the top of the page

6. Enter the IP Address (printed on the Port Server label) 7. Select the Number of Ports (1 or 4) 8. If applicable, you can select the appropriate option under Mapped

Hardware for each port 9. Click the Save button 10. Repeat as necessary




NOTE: If you do not have the specified hardware installed to the port server, you will receive a system down message. This alert helps ensure that everything is working and connected properly while you are installing, eliminating troubleshooting time after the fact.

How do I map or change the mapping for network hardware?

1. Log into the configuration application 2. Click Comm Servers 3. Click on the Server Identifier 4. Click the Map Hardware link in the overview section

5. For each port, select the appropriate option for the hardware type 6. Click the Save button 7. Repeat as necessary for additional port servers

NOTE: When mapping, there should only be one COMP2 and one TAP device mapped to a single port.

NOTE: Rule of thumb when mapping 9450 hardware to the port server, there should be NO more than 8 doors or more than 4 quick looks mapped to a single port. If there are too many 9450 devices mapped to a single port, it can result in poor system performance.





How do I remove a port server from the system?

1. Log into the configuration application 2. Click Comm Servers 3. Click on the server identifier the port is connected to 4. Locate the port server you want to remove from the system 5. Click the Uninstall Port Server link in the overview section 6. When the Uninstall Port Server link turns to a red Confirm Uninstall

link, click the link again 7. The port server is removed from the system and you will be prompted

to reboot the comm server

NOTE: The port server cannot be uninstalled or deleted if there is any hardware mapped to it.

Port servers may need to be re-synced when the database and operating system device manager are not in sync. When this happens, “Sync Required” will be displayed on screen.

How do I sync the port servers installed on the system?

1. Log into the configuration application 2. Click Comm Servers 3. Click on the name of the server the port is connected to 4. Click the Sync Port Servers link at the top of the page 5. Sync has Started message displays in the upper right-hand corner

then once complete, a second message stating that the sync is complete displays. Click the ‘X’ to close these

6. The Sync Required message no longer displays and you will be prompted to reboot the comm server




Maps The Map feature provides users with a map or blueprint view of their facility that displays the location of each room, door, camera, and/or ABR device assigned to assist the staff in monitoring devices.

When an alert occurs, the location of a device and the alarm type is displayed on the map.

Add Map Images

How do I add a new map to my system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click Add Map link at the top of the page 6. Enter a Name for the map 7. Drag and drop the image file or click to upload a file. Supported file

extensions are: .JPG

.JPEG

.PNG

.BMP

.GIF

.TIF

.TIFF

8. Click the Save button 9. Repeat for additional map images



Modify Map Images

How do I change the image for an existing map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of the map you want to modify 6. Click the Edit Map link at the top of the page 7. Drag and drop the new image file or click to upload and choose a file 8. Click the Save button

How do I change multiple map images from the same screen?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of a map you want to modify 6. Click the Edit Map link at the top of the page 7. Drag and drop the new image file or click to upload and choose a file 8. Click the Save button 9. You can now select a different map from the menu on the left-hand

side 10. Make desired changes following the steps above 11. Repeat as necessary 12. When all changes are complete, click the back arrow to return to the

overview page

NOTE: When a map image is updated, all items (devices, doors, rooms, and cameras) placed/identified on the map will remain as they were originally placed so items may need to be rearranged a little bit.

Remove Maps How do I remove a map from the system?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of the map you want to remove from the system 6. Click the Delete Map link at the top of the page 7. When the Delete Map Image link turns to a red Confirm Delete link,

click the link again

NOTE: Removing a map will remove (not delete) any associated items on that map only, making them available for placement on a new map.




Place Items on Maps

How do I add rooms to a map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of a map you want to add items to 6. Click the Place Items on Map link at the top of the page 7. Click the Edit Rooms link at the top of the page 8. Select a Unit from the drop-down list; all available rooms within the

unit are displayed 9. From the list of rooms, select the first one to be added to the map by

clicking on the room name (you will see the room label appear on the map)

10. Moving your cursor onto the map, drag the room icon to the appropriate place and then click to set it in place NOTE: If you need to move the item once you have added it to the map, click the item and drag it to the new location.

11. To enable you to quickly add rooms, the system will automatically select the next room in the list so all you have to do is click on the next map location and repeat until all desired rooms have been added

12. Once all rooms have been added, click the Save button 13. Repeat for additional maps

As you are adding rooms to the map, you can show the room names to make it easier to keep track of what has been added where by clicking the Show Labels button at the top of the map; click the Hide Labels button to remove them.



NOTE: A room can only appear on one map at a time so if you are trying to place a room on a map but it does not appear in the selection box, you will need to remove it from the map it currently is associated with (see How do I remove an item from a map for details) then place it on the desired map.

How do I add doors to a map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of a map you want to add items to 6. Click the Place Items on Map link at the top of the page 7. Click the Edit Doors link at the top of the page 8. From the list of available doors, select the first one to be added to the

map by clicking on the door name (you will see the door label appear on the map)

9. Moving your cursor onto the map, drag the door icon to the appropriate place and then click to set it in place NOTE: If you need to move the item once you have added it to the map, click the item and drag it to the new location.

10. To enable you to quickly add doors, the system will automatically select the next door in the list so all you have to do is click on the next map location and repeat until all desired doors have been added

11. Once all doors have been added, click the Save button 12. Repeat for additional maps

How do I add ABR devices to a map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of a map you want to add items to 6. Click the Place Items on Map link at the top of the page 7. Click the Edit ABRs link at the top of the page 8. Select a Unit from the drop-down list; all available ABRs within the

unit are displayed (NOTE: an ABR must be associated with a unit in order to be placed on a map)

9. From the list of available ABRs select the first one to be added to the map by clicking on the device name (you will see the device label appear on the map)

10. Moving your cursor onto the map, drag the ABR icon to the appropriate place and then click to set it in place NOTE: If you need to move the item once you have added it to the map, click the item and drag it to the new location.




11. To enable you to quickly add devices, the system will automatically select the next device in the list so all you have to do is click on the next map location and repeat until all desired devices have been added

12. Once all devices have been added, click the Save button 13. Repeat for additional maps

NOTE: ABRs can only appear on one map at a time so if you are trying to place a device on a map but it does not appear in the selection box, you will need to remove it from the map it currently is associated with (see How do I remove an item from a map for details) then place it on the desired map.

How do I add cameras to a map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of a map you want to add items to 6. Click the Place Items on Map link at the top of the page 7. Click the Edit Cameras link at the top of the page 8. From the list of available Cameras select the first one to be added to

the map by clicking on the device name (you will see the device label appear on the map)

9. Moving your cursor onto the map, drag the camera icon to the appropriate place and then click to set it in place NOTE: If you need to move the item once you have added it to the map, click the item and drag it to the new location.

10. To ensure the camera link is working, you can click the camera icon to see a preview of the camera feed.

11. To enable you to quickly add devices, the system will automatically select the next device in the list so all you have to do is click on the next map location and repeat until all desired devices have been added

12. Once all devices have been added, click the Save button 13. Repeat for additional maps

NOTE: Cameras can only appear on one map at a time so if you are trying to place a device on a map but it does not appear in the selection box, you will need to remove it from the map it currently is associated with (see How do I remove an item from a map for details) then place it on the desired map.

How do I change the placement of an item on a map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps





5. Click on the name of a map you want to modify 6. Click the Place Items on Map link at the top of the page 7. Click the appropriate link at the top of the page 8. Locate the item icon you wish to move 9. Click the item and drag it to the new location 10. Repeat for additional items 11. Once all modifications have been completed, click the Save button

How do I change the size of the icons on the map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of a map you want to modify 6. Click the Place Items on Map link at the top of the page 7. Click the appropriate link at the top of the page 8. Locate the item icon you wish to change and right click on it 9. From the list, select either Smaller or Larger 10. Repeat the right click to keep increasing or decreasing the size of the

icon 11. Once all desired icons have been updated, click the Save button 12. Repeat for each item type (rooms, doors, devices)

NOTE: Changing the size of the item icons here will affect how the icon is displayed on the workstations.

How do I remove an item from a map?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Facility menu option, click Maps 5. Click on the name of a map you want to modify 6. Click the Place Items on Map link at the top of the page 7. Click the appropriate link at the top of the page 8. Locate the item icon you wish to remove and right click on it 9. From the list, select Remove 10. Repeat for additional deletions 11. Once all changes have been made, click the Save button 12. Repeat for each item type (rooms, doors, devices, cameras)




Users

NOTE: To ensure that RF Technologies ability to service this system is not hindered if the need should arise, it is strongly recommended that the facility NOT use the rftadmin ID but has their own administrator user ID and password setup within the system. It is also recommended that the facility disable, not delete the rftadmin ID

NOTE: If using LDAP, it is recommended that a local admin ID be created in the case that LDAP is not available, the system would still be accessible.

Make sure this is done before adding any other users to the system.

How do I setup the customer’s administrator account?

1. Log into the configuration application using the rftadmin user ID and password Username: rftadmin

Password: RFT7901771

2. Click the Users menu option 3. Click the Add New User link at the top of the page 4. Username and Password are required fields (NOTE: passwords

must be at least 8 characters and contain at least one number and one special character)

5. Assign the permission sets To assign the Administrator permission, click both the Manage

System and Manage User buttons to the On position

6. Click the Save User button

Enable LDAP How do I enable the system to use the LDAP Server for user login? 1. Log into the configuration application 2. Click the Users menu option 3. Click the Edit LDAP Settings link at the top of the page 4. Click the Use LDAP button to the Yes position 5. If the Safe Place Enterprise server is NOT on the domain used to

authenticate users, enter the LDAP Server Name, not the IP address




6. If the Safe Place Enterprise server is on the domain used to authenticate users, the Safe Place Enterprise software will automatically detect it and provide you with an option to use the server’s domain (NOTE: this is the recommended way as it allows any of the domain’s controllers to be used to support user authentication)

7. Ensure that the username and password is a valid login for the AD server by clicking he Validate Credentials link at the top of the page

8. Ensure the system connects to the LDAP server properly by clicking the Test Configuration link at the top of the page (connection is successful if no error message is returned)


9450 Devices 9450 Device configuration allows you to add, modify, and remove devices like Quick Looks, Exit Controllers, and Alarming Band Receivers.

How do I initially add a 9450 device(s) into the system?

1. Log into the configuration application 2. Map the 9450 COM Port to the Comm Server 3. Click the Save button 4. All installed 9450 Devices are automatically scanned and added to

the system 5. To check the devices, under the 9450 menu option, click 9450

Devices

How do I add additional 9450 device(s) into the system?

1. Make sure the new devices have been physically wired before adding them to the system

2. Log into the configuration application 3. Under the 9450 menu option, click 9450 Devices 4. Click the Scan 9450 link at the top of the page 5. Scan of 9450 Devices has begun message displays in the upper

right-hand corner then once complete, a second message stating that the scan is complete displays. Click the ‘X’ to close these

6. Click the 9450 Devices Updated. Click to Refresh link at the top of the page

7. List is populated with all installed devices



How do I change a device’s name?

1. Log into the configuration application 2. Under the 9450 menu option, click 9450 Devices 3. Click on the name of the device to be updated 4. Click the Edit 9450 Device Name link at the top of the page 5. Enter the new Device Name 6. Click the Save button

How do I add a schedule to a device?

1. Log into the configuration application 2. Under the 9450 menu option, click 9450 Devices 3. Click on the name of the device to be updated 4. Click the appropriate schedule link (Bypass or Lockdown) 5. Either select an existing schedule or add a new schedule (see next

section Door Schedules for additional details) 6. From the schedule Overview page, click the Doors link to return to

the specific 9450 Device overview page 7. Repeat as necessary

CAUTION: Be careful when making changes to an existing schedule as this will affect ALL devices that the door schedule is assigned to, not just the specific device you are editing.

How do I change the unit a 9450 door is assigned to?

1. Log into the configuration application 2. Under the 9450 menu option, click 9450 Devices 3. Click on the name of the device you want to update 4. Click the Change Unit link at the top of the page 5. Select the new unit in the Available list and click the right arrow to

move it to the Assigned list 6. Select the old unit in the Assigned list and click the left arrow to

move it back to the Available list 7. Click the Save button

https://openclipart.org/detail/191903/urgenza



How do I reset a 9450 door device from the system?

1. Log into the configuration application 1. Under the 9450 menu option, click 9450 Devices 2. Click on the name of the door device you want the system to send a

power cycle command to 3. Click the Reset Device link at the top of the page 4. The device is automatically reset

How do I remove a 9450 device from the system?

1. Log into the configuration application 2. Under the 9450 menu option, click 9450 Devices 3. Click on the name of the device you want to remove from the system 4. Click the Delete 9450 Device link at the top of the page 5. When the Delete 9450 Device link turns to a red Confirm Delete link,

click the link again 6. The device is removed from the system and any active alerts for that

device are cleared

Loiter Loiter configuration allows you to configure the time a transmitter is near a door before a loiter alert is posted and which doors will ignore loiter alarms.

How do I enable and configure a loiter alarm for a specific door(s)?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Door Security menu option, click Loiter 5. Click the Configure Loiter link at the top of the page 6. Click the Enable Loiter Alarms option to the On position 7. Select the appropriate time interval for Generating Loiter Alarms 8. Select the door or doors to be Ignored for loiter alarms 9. Click the Save button



Off Unit & Transfer

Off Unit and Transfer configuration allows you to configure specific doors so that when a patient wearing a transmitter that has been designated as either being off-site or in the process of being transferred from one unit to another unit, the door(s) will not alarm when the transmitter is within range.

A few things to keep in mind when configuring doors to work with the off-unit and transfer workflows:

An off-unit workflow requires that there is at least one door associated with the patient’s current unit

A transfer workflow requires that there is at least one door associated with either the patient’s current or destination unit

If a door is not associated with a unit, an off-site patient or a transfer workflow will not auto complete

You can also configure a Linger Time (delay before the workflow is complete):

To allow for the transmitter to be moved out of range to prevent false alarms

To provide the ability to move through multiple doors within the same unit without incorrectly marking a patient as being back on site

How do I configure a specific door(s) to not alarm during a transfer?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Door Security menu option, click Off Unit & Transfer 5. Click the Configure Off Unit & Transfer link at the top of the page 6. To add a door to the list, select it on the Available list and click the

right arrow to move it to the Assigned list (NOTE: Model 30 doors will not appear in the list)

7. To remove a door(s) from the list, select it on the Assigned list and click the left arrow to move it to the Available list



8. Select the appropriate Linger Time (45 seconds to 4 minutes) before the door alarms for the transmitter

9. Click the Save button 10. Repeat as necessary

NOTE: If a door is not within the assigned list, a transmitter designated as being off unit or in the process of being transferred will still trigger an alarm.

Alarm Lockdown

Alarm lockdown configuration allows you to define if doors should automatically lock and which doors will lock when a transmitter tamper or loose band alert is triggered.

How do I configure an alarm lockdown for a specific door(s)?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Door Security menu option, click Alarm Lockdown 5. Click the Configure Alarm Lockdown link at the top of the page 6. Be default the Enable Alarm Lockdown option is set to the On

position 7. Select which doors should Lock (all configured doors or just the

configured doors in the patient’s unit). By default, only the doors in the patient’s unit are locked.

8. For Loose Band Alarms select the appropriate time interval allowed before the assigned doors lock (the default is Lock After 5 Minutes) For example: A state inspector might require that a loose band alarm displays as a red alarm and immediately locks all doors. In this case, you would change the time interval to Lock Immediately.




9. In some cases, you might need to remove a door from the lockdown list to prevent false alarms (i.e.: virtual doors). To remove a door(s) from the list, select it on the Assigned list and click the left arrow to move it to the Available list


How do I disable the alarm lockdown feature for system testing?

1. Log into the workstation application 1. Click the Manage icon 2. Click the Configuration tile 3. Under the Door Security menu option, click Alarm Lockdown 4. Click the Configure Alarm Lockdown link at the top of the page 5. Click the Enable Alarm Lockdown option to the Off position 6. Click the Save button 7. When the system testing is complete, repeat the above steps and

click the Enable Alarm Lockdown option back to the On position (all previous settings are retained)


Door Schedules Door schedule configuration allows you to define lockdown and bypass schedules for the facility access points, with different configurations available for weekday and weekend.

NOTE: A door can have only one daily schedule of each type, but multiple doors can share the same schedule.

There are two types of door schedules that can be configured in the system:

Lockdown: Doors can be configured to be locked for everyone at times determined by the facility and unlocked at others.

For example: During normal business hours the main entrance can be configured to allow staff and family members to enter the protected unit without having to entering a code or call for assistance, but if a patient wearing a 9450 transmitter comes within range of the entrance, the door is placed into Wander mode and locked. After hours, the door is always locked and alarms whenever anyone opens it.

Bypass: Doors can be configured to not go into lockdown mode for “common” areas at defined times.

Lockdown and Bypass schedules can be combined or “overlapped” on the same door.



How do I add a lockdown schedule to the system?

1. Log into the configuration application 2. Under the Door Security menu option, click Door Schedules 3. Click the Add Lockdown Schedule link at the top of the page 4. Enter a Name for the schedule 5. Specify the timeframes that the door should be locked for the

Weekday Schedule (Mon thru Fri) by clicking the time icon to open the selection menu and then using the up and down arrows or by typing in the desired time; clicking the AM/PM field will toggle between the two (NOTE: if a time is not specified, the default times of 6am and 8pm will be used)

6. If the door(s) should be locked at all times, click the Always Locked option button to the On position

7. Repeat for the Weekend Schedule (Sat and Sun) 8. To add a doors(s), select it on the Available list and click the right

arrow to move it to the Assigned list 9. Click the Save button 10. Repeat for additional schedules

How do I add a bypass schedule to the system?

1. Log into the configuration application 2. Under the Door Security menu option, click Door Schedules 3. Click the Add Bypass Schedule link at the top of the page 4. Enter a Name for the schedule 5. Specify the timeframes that the door should be in bypass mode for

the Weekday Schedule (Mon thru Fri) by clicking the time icon to open the selection menu and then using the up and down arrows or by typing in the desired time; clicking the AM/PM field will toggle between the two (NOTE: if a time is not specified, the default times of 6am and 8pm will be used)

6. Repeat for the Weekend Schedule (Sat and Sun) 7. To add a doors(s), select it on the Available list and click the right

arrow to move it to the Assigned list 8. Click the Save button 9. Repeat for additional schedules

How do I modify (change the start or stop times, assign the schedule to another door, remove a door from the schedule) an existing schedule?

1. Log into the configuration application 2. Under the Door Security menu option, click Door Schedules 3. Click on the name of the schedule to be updated 4. Click the Edit Door Schedule link at the top of the page 5. Change the Unlock and/or Lock times



6. To add another device(s) to the schedule, select it on the Available list and click the right arrow to move it to the Assigned list

7. To remove a device(s) from the schedule, select it on the Assigned list and click the left arrow to move it to the Available list


How do I remove a door schedule from the system?

1. Log into the configuration application 2. Under the Door Security menu option, click Door Schedules 3. Click on the name of the schedule you want to remove from the

system 4. Click the Delete Door Schedule link at the top of the page 5. When the Delete Ignore Alarm Schedule link turns to a red Confirm

Delete link, click the link again 6. The schedule is removed from the system

NOTE: You don’t have to remove assigned doors before removing the schedule. If you remove a schedule that is currently assigned, any doors that had the schedule assigned to them will be updated to Unassigned and the door(s) will be put into Wander mode.




Card Readers Card Reader configuration allows you to designate which doors have card readers installed and define what type of reader it is.

How do I configure doors that have card readers?

1. Log into the configuration application 2. Under the Door Security menu option, click Card Readers 3. Click either Proximity or Swipe (depending upon the type of reader

installed) 4. Click the Configure Doors link at the top of the page 5. To add a door to the list of doors installed with the selected card

reader, select it on the Available list and click the right arrow to move it to the Assigned list

6. To remove a door(s) from the list, select it on the Assigned list and click the left arrow to move it to the Available list




Messaging Messaging configuration allows you add, modify, or remove paging devices, TAP devices, and email servers and addresses to your system, enabling the system to message events and information to the facility staff.

Comp2 Comp2 devices are the pagers and paging devices used with the system.

NOTE: To ensure that the messaging configuration works correctly, you must have the Comp2 paging base mapped to a COM Port and the hardware physically connected before adding the devices here.

How do I add a new Comp2 device to the system?

1. Log into the configuration application 2. Under the Messaging menu option, click COMP2 3. Click the Add Comp2 Device link at the top of the page 4. Enter the Comp2 ID Number (pager CAP code, up to 4 numeric

characters) 5. The Name will automatically fill in as Comp2 xxxx (numbers entered

above), but you can click in the field and type in a more meaningful description (for example, the name of the staff member the device is assigned to)

6. Click the Save Comp2 Device button 7. Repeat for additional devices

How do I change the name of an existing COMP2 device?

1. Log into the configuration application 2. Under the Messaging menu option, click COMP2 3. Click on the name of the device to be updated 4. Click the Edit Comp2 Device Name link at the top of the page to

update the device description 5. Click the Save button and repeat as necessary




How do I test the COMP2 device configuration?

1. Log into the configuration application 2. Under the Messaging menu option, click COMP2 3. Click on the name of the device to be tested 4. Click the Send Test Message link at the top of the page 5. Repeat as necessary

How do I change the amount of time between each page being sent from the system when multiple alerts happen at the same time?

1. Log into the configuration application 2. Under the Messaging menu option, click COMP2 3. Click the Edit Inter-Page Delay Settings link at the top of the page 4. The system default is 5 seconds for the Inter-Page Delay, but you

can enter a number between 0 and 30 seconds 5. Click the Save button

How do I remove a Comp2 device from the system?

1. Log into the configuration application 2. Under the Messaging menu option, click COMP2 3. Click on the name of the device you want to remove from the system 4. Click the Delete COMP2 Device link at the top of the page 5. When the Delete COMP2 Device link turns to a red Confirm Delete

link, click the link again 6. The device is removed from the system and will no longer receive any

alerts being sent out

TAP TAP devices are any EnGenius phones or messaging devices that require TAP used with the system.

NOTE: To ensure that the messaging configuration works correctly, you must have the TAP bases mapped to a COM Port and the hardware physically connected before adding the devices here.




How do I add a new TAP device to the system?

1. Log into the configuration application 2. Under the Messaging menu option, click TAP 3. Click the Add TAP link at the top of the page 4. Enter the TAP ID Number (up to 6 numeric characters) 5. The Description (name) will automatically fill in as TAP xxxxxx

(entered above), but you can click in the field and type in a more meaningful description (for example, the name of the staff member the device is assigned to)

6. Click the Save TAP Device button 7. Repeat for additional devices

How do I change the name of an existing TAP device?

1. Log into the configuration application 2. Under the Messaging menu option, click TAP 3. Click on the name of the device to be updated 4. Click the Edit Name link at the top of the page to update the device

description 5. Click the Save button then repeat as necessary

How do I test the TAP device configuration?

1. Log into the configuration application 2. Under the Messaging menu option, click TAP 3. Click on the name of the device to be tested 4. Click the Send Test Message link at the top of the page 5. Repeat as necessary



How do I remove a TAP device from the system?

1. Log into the configuration application 2. Under the Messaging menu option, click TAP 3. Click on the name of the device you want to remove from the system 4. Click the Delete TAP link at the top of the page 5. When the Delete TAP Device link turns to a red Confirm Delete link,

click the link again 6. The device is removed from the system and will no longer receive any

alerts being sent out

Email Server

NOTE: In order to properly configure a mail server, several settings are required. To ensure that the server is configured correctly the first time, please fill out the RF Technologies IT Requirements Review form (Messaging Notification section) before beginning the installation – or ensure that the Mail Server Administrator for the facility is readily available to provide these settings.

If using Gmail, the Google account entered must be configured to “All less secure apps” in order to connect.




How do I change the server name or port number for an email server?

1. Log into the configuration application 2. Under the Messaging menu option, click Email 3. Click the Edit Email Server Settings link at the top of the page 4. Make the appropriate changes 5. Click the Save button

How do I change the authentication information for an email server?

1. Log into the configuration application 2. Under the Messaging menu option, click Email 3. Click the Edit Email Server Settings link at the top of the page 4. Make the appropriate changes to Username, Password, and/or

Domain 5. Click the Save button

How do I find out the authentication password if I forgot the password?

1. Log into the configuration application 2. Under the Messaging menu option, click Email 3. Click the Edit Email Server Settings link at the top of the page 4. Hover over the Show Password icon 5. The password is displayed

How do I test the email server connection?

1. Log into the workstation application 2. Click the Manage icon 3. Click the Configuration tile 4. Under the Messaging menu option, click Email 5. Click the Edit Email Server Settings link at the top of the page 6. Click the Test Connection link at the top of the page



Email Address

How do I add a new email address to the system?

1. Log into the configuration application 2. Under the Messaging menu option, click Email 3. Click the Add Emails link at the top of the page 4. Enter a valid Email Address 5. The Description (name) will automatically fill in as Email xxxxxxxxxx

(address entered above), but you can click in the field and type in a more meaningful description

6. Click the Save Email button 7. Repeat for additional addresses

How do I change the name assigned to an email address?

1. Log into the configuration application 2. Under the Messaging menu option, click Email 3. Click on the email address to be updated 4. Click the Edit Name link at the top of the page to update the email

description 5. Click the Save button 6. Repeat as necessary

How do I test the email configuration?

1. Log into the configuration application 2. Under the Messaging menu option, click Email 3. Click on the email address to be tested 4. Click the Send Test Message link at the top of the page 5. Repeat as necessary



How do I remove an email address from the system?

1. Log into the configuration application 1. Under the Messaging menu option, click Email 2. Click on the email address you want to remove from the system 3. Click the Delete Email link at the top of the page 4. When the Delete Email link turns to a red Confirm Delete link, click

the link again 5. The address is removed from the system and will no longer receive

any alerts being sent out

Messaging Rules

Refer to Chapter 3 – System Configuration Messaging for details on configuring the messaging rules for the system.

Tools Status Tools is the area you go to when trying to troubleshoot system problems and for configuring database backup and restoration options.

Event Log This is a record of all system events that can be used when trying to troubleshoot problems within the system.

How can I view the system’s event log?

1. Log into the configuration application Under the Status Tools menu option, click Event Log (NOTE: by default, all Severity Levels are displayed)

2. To view a specific event’s details, click on the desired line item within the list

3. Click the Advanced Log Information link to open the Trigger Stack Trace and Details page

4. Click the Next link at the top of the page to display the next line item



5. When finished viewing the event information, click the Close button to return to the main Event Log

How do I filter or change the information displayed in the event log? 1. Log into the configuration application 2. Under the Status Tools menu option, click Event Log 3. Click the Modify Filter link at the top of the page

4. Using the From and To calendars, define the time period you would

like displayed 5. If you need to narrow the time period to specific hours within the day,

use the Start and Stop timeframe controls by using the up and down arrows or by typing in the desired time; clicking the AM/PM field will toggle between the two

6. As required, turn the Severity Levels option buttons to the On or Off position by clicking the appropriate button Verbose: Diagnostic for developer troubleshooting (for example,

method started/ended, parameters to specific calls, default/non-default values…)

Informational: Actions based on normal system functionality (for example, purge requested but not needed, user created, device found…)

Warning: Issues that do not cause serious functional issues with the system (for example, unsupported device event, server validation error…)

Error: Recoverable fault condition (for example, failed to send an alert to a messaging device, COM Port not able to open and communicate…)

Critical: Terminal error (for example, database does not exist, a service is about to fail and stop…)

7. Click the Get Filtered Results button 8. Repeat for additional searches



How can I view or print the event log?

1. Log into the configuration application 2. Under the Status Tools menu option, click Event Log 3. Click the Export CSV link at the top of the page 4. Once exported, you can view, save, or print the log

Backup and Restore

This configuration allows you to configure the daily backups, run a manual backup, or restore data.

NOTE: By default, backups are configured to run daily, but it is recommended that backups be done whenever a change is made to device, unit, room, client, and/or user configurations.

Backup Overview The Backup Overview page provides convenient links for the last 5 daily backups and the last full system backup to allow you to simply select a backup file to download rather than having to search directories for the file you need.

How do I use the backup links to download my data?

1. Log into the configuration application 2. Under the Status Tools menu option, click Backup & Restore 3. Click the appropriate backup link and a Downloading… message will

appear 4. Follow your system prompts to save the backup file where you need it 5. Refer to the Restore Database section for details on restoring the

downloaded database.




Daily Backups

There are two separate daily backups that are automatically run:

Configuration Backups: This backup includes all the “configured” data like patients, rooms, units, devices, etc…

Full System Backups: This backup includes all configuration data listed above as well as all the reporting data in the system. This type of backup could be used in a disaster recovery type of situation.

Configuration Backups

When backup is performed

3:15 am each day

How long files saved Last 5 days are saved

Naming convention RFT_CONFIGURATION_BK_YYYY_MM_DD_HH_MM_SS

Full System Backups


4:15 am each day

How long files saved One day is saved

Naming convention RFT_SYSTEM_BK_YYYY_MM_DD_HH_MM_SS

Optional Secondary Backup Location

The RFTServices User must be able to write/edit to this location

NOTE: To ensure that the password is unique to each customer, it is recommended that you include the Customer ID within the restore password.

Make sure the customer has the password written down or saved somewhere it can be accessed when needed.

https://openclipart.org/detail/199545/primary-folder-important




How do I configure the system to save a copy of the daily system database backups to another location?

1. Log into the configuration application 2. Under the Status Tools menu option, click Backup & Restore 3. Click the Configure Daily Backups link at the top of the page 4. In order to restore a backup, a Password must be entered 5. If you would like to save a copy of the backup to a location other than

the server, enter the location directory path in the (Optional) Secondary Backup Location field


NOTE: The RFTServices User must be able to write/edit to the location specified as the secondary backup location. You can test to see if the destination will work by clicking the Test Secondary Location link at the top of the page.

If the backup location path is changed, the backup files in the original location will remain until manually deleted.

Manual Backups


Immediately

How long files saved Indefinitely

Naming conventions RFT_CONFIGURATION_BK_YYYY_MM_DD_Customer_[customerID] - OR - RFT_SYSTEM_BK_YYYY_MM_DD_Customer_[customerID] (use this if the Include Report Data option is turned on)

Save directory(s) Type in the following on the machine that the backup was initiated: C:\Users\[username]\Downloads


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How do I create a backup of the system database, outside the normally scheduled backups?

1. Log into the configuration application 2. Under the Status Tools menu option, click Backup & Restore 3. Click the Run Manual Backup link at the top of the page 4. If you want a full system backup (this backup includes all configuration

data like patients, rooms, units, devices, etc… as well as all the reporting data in the system) performed, click the Include Report Data option button to the On position

5. In order to restore the backup, a Password must be entered

NOTE: This password can be but does not have to be the same as what was setup for the daily backups. The password is directly linked to the backup file, so if you forget the password, you will not be able to restore the database from this backup file.

6. Confirm the password and click the Start Backup button 7. Once the backup is complete, the Latest Backup hyperlink is

highlighted and blinks on screen then is updated with the current date and time

8. Click the hyperlink to begin downloading the backup file

Restore Database

There are a few reasons why a restore should be performed:

Server machine has failed and a replacement machine must be reconfigured

System configuration was significantly changed which resulted in an incorrect operation or significant data loss (for example, un-mapping the Port Server deleted all the 9450 devices)

How do I restore a system database using a backup file?

1. Locate the backup file to be used for the restore 2. Copy that file to a flash drive or network drive that is accessible to the

machine being restored 3. Log into the configuration application




4. Under the Status Tools menu option, click Backup & Restore 5. Click the Restore Data link at the top of the page 6. Enter the specific password for the backup file 7. Drag and drop the backup file or click the Upload File to navigate to

and select the appropriate file 8. Click the Start Restore button

NOTE: The system will be taken offline during a restore. All users will be logged off and work may not be done during the restoration.

9. Once completed, a Restore Successful message is displayed. 10. If the restoration is unsuccessful, follow the on-screen prompts to

proceed

How do I restore a backup file if I forgot the password?

If you forgot the password for a manual backup file, you will be unable to use the file to restore the database.

If you forgot the password for the daily backup files, you can retrieve it by:

1. Log into the configuration application 2. Under the Status Tools menu option, click Backup & Restore 3. Click the Configure Daily Backups link at the top of the page 4. Hover over the Show Password icon 5. The password is displayed


Appendix B – Troubleshooting



Introduction This appendix provides information for troubleshooting issues you may encounter when using the system. It details:

Troubleshooting steps Known issues

Troubleshooting Problem Troubleshooting Steps An unknown device was automatically added to the system

Invalid device must be deleted

The alarm won’t clear on screen for a 9450 Door Controller that was in alarm and addressed while the server was powered off

Re-alarm and reset the device in order to clear the alarm

There is a System Down notification for a COM Port (ie: 9450) that remains after a server restart

It may take up to 10 minutes before the Port Server allows reconnection Power Cycle the Port Server Perform a Sync in Comm Server

Alarms stop being generated after manually changing the Server time.

A system restart is required after manually changing the system time.

A Restore action fails due to the following error in the Event Log - "Block length does not match with its complement"

On the server the backup file was created, navigate to C:\ProgramData\RFTechnologies\Backup and use the correct backup file to restore the system.

The workstation application user interface does not open properly in Internet Explorer

Click on the Tools icon in Internet Explorer and select Internet Options Click on the Security ->Trusted Sites->Sites Verify that in the text box below Add this website to the zone: appears https://(Server’s Name) then click Add Click Close, click OK, then click the Refresh button

A unit name does not appear in the report filter selection list

If a unit name changes after alarms have been generated, the filter will only display the latest unit name. The filtered data will include both names though.

Messages do not appear on the pagers or are not being transmitted by the paging base

Check that the dip switch settings on the digi are configured properly (generally should be set up RS-232)



Known Issues ID Description Temporary Resolution

11740 Door Controller, ABR, or Quick Look does not display both Hardware and Firmware information after being added to the system.

Rescan for 9450 Devices.

11749 After moving 9450 Hardware Mappings from one COM Port to a different COM Port, a System Down notification may remain present for the old COM Port.

Restart the RFT Enterprise server.

10220 When using the Google Chrome browser, the icons display using symbols in place of the correct icons.

Refresh the RFT Enterprise web page.

8171 "Your System is Down" notification briefly flashes on screen when refreshing the web page using FireFox.

No resolution is available at this time.

8027 TAP IDs specified by the TAP Protocol are not able to be entered.

No resolution is available at this time. Only IDs in the range 0-999,999 are currently allowed.

5025 Devices connected to a Port Server (Network Coordinator, Comp2 Paging Base, etc.) stop functioning after losing communication with the Port Server

Push the Reset button on the Port Server or Power cycle the Port Server. If this doesn’t work, restart the Server.

13811 The Android App locks up on the Reconnecting or Restore in Progress screen

Close the App via the Recent App List and then reopen.

17229 When opening the Workstation application in a browser, audible alerts do not automatically play upon the initial page load

Install the desktop application instead of relying on the browser

Revision History


Revision History

Revision Change A Initial Release

B Updated for Release 2 Added: IP video camera integration feature, elopement management functionality, global transmitter settings Added: Patient Access, Patient Census, and Device reports Updated: References from client computer / monitoring station to workstations Updated: Map functionality to allow default maps to be set for individual workstations Updated: LDAP User Management to allow for importing all users within the AD system

3125 North 126th Street, Brookfield, WI 53005 Phone 800.669.9946 fax 262.790.1784 www.rft.com

0510-1113-B Release Date: 01/2020

http://www.rft.com/

https://twitter.com/RFTWI

https://www.facebook.com/rftsafety/

https://www.linkedin.com/company/rf-technologies/

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