Safehotels Certification Report...Hotel Information Address of hotel Kadriye Bölgesi,, Üçkum...

Safehotels Certification Report

Audit ID:

1055

Auditors:

Andy Williams

Date of Audit:

12/15/18

Location:

Regnum Carya Golf & Spa Resort

General Manager:

Mr Tolga Yilmaz

Scores Summary

Questionnaire Mandatory Score Standard Score Premium Score

Hotel Property 100% 100% 96%

Process, Procedure,Training & Management 100% 100% 94%

Security Equipment 100% 100% 100%

Fire Equipment 100% 100% 100%

Fire Procedures and Training 100% 100% 100%

Crisis Management 100% 100% 100%

Total 100% 100% 97%

Certification awarded: Executive

Safehotels Alliance [email protected]

Stora Avagen 21SE-436 34 Askim, Gothenburg, Sweden

All rights reserved Safehotels Alliance Global Hotel Security Standard © 2018 Page 1 of 74

Executive Summary

Regnum Carya Golf and Spa Resort is the leading 5-star luxury hotel in Belek Antalya, in 2015 the ho-

tel prestigiously hosted the G20 Global Leaders summit.

The hotel has 550 luxury accommodation rooms in a five-floor main building and villas in 1 million sqm

of landscaped grounds, beach area, and European Tour standard golf course. There is a convention

center with 8 rooms up to 7,500 meters of convention space, 6 restaurants, 5 bars an outdoor concert

arena, spa/fitness club, kids club, adventure park, water park, tennis, and football training camps, and

helipad. The hotel site is within 20 minutes drive of Antalya International Airport AYT. Police station,

civil defense and hospitals are within 15 minutes of the hotel depending on traffic and the hotel have

onsite medical and security facilities.

Regnum Carya focuses on high scale leisure, Congress, MICE along with VIP government-related busi-

ness and professional football team training camps.

The hotel management considers safety and security as a very important part of the day to day op-

erations and are diligent with regards to safety and security practices, implementing both own brand

and local standards, this is reflected in the hotel committing to Safehotels Certification. Of note is the

dedicated and highly professional security department and quality assurance team supported by engi-

neering for fire life safety maintenance.

Confirmation of Safehotels standards and action points are included in the following report with pic-

tures taken to provide additional verification where applicable. Mandatory points for certification are

highlighted at the end of the report as well as in the main body of the report within each section.




Hotel Information

Address of hotel

Kadriye Bölgesi,, Üçkum Tepesi Mevkii, 07500 Serik, Turkey

How many hotel bedrooms?

550

How many hotel building floors above ground level and below ground level?

5 floors

How many designated fire escape staircases from the guest floors?

Multiple

Is the hotel in a city center, central business district, suburb, airport or resort location?

Beach and Golf Resort

Is the hotel owner operated, brand managed, brand leased or brand franchised?

Owner Operated

Is the hotel full service or select service?

Full Service Luxury

How many bars, restaurants, conference and meeting rooms does the hotel have (list numbers of each individual-ly)?

8 x meeting and convention rooms up to 7500m2, 6 restaurants, 5 bars

What is the distance in km of the hotel from the nearest international airport and name of the airport?

25km Antalya International Airport AYT

What is the distance in km of the hotel from the nearest police station, hospital, civil defense/fire brigade?

With 15km

Is the hotel part of a multi/use, multi/tenant building, if so what are the other tenants e.g. shopping center, office,private apartments?

Standalone hotel and resort

Is the Safehotels Plaque displayed in the hotel front office or hotel lobby area?

N/A First Certification




Evaluation: Yes

Comment: Roof access is enclosed within internal roof void and guest room terrace areas. there is no

external flat roof access from guest floors or staircases

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Evaluation: Yes

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Action Verification

Hotel Property – Action Verification

1.1.1 Final doors to outside roof access are locked OR (if the final access roof door is a designated out-ward escaping fire exit, the door is monitored by an alarm or CCTV when opened)

1.2.1 Warning signs not to use the elevator in case of fire or fire alarm are visible in guest elevator lob-bies

1.2.2 Fire exit escape routes/doors have working door closers, clearly signed, well lit and free from ob-




Evaluation: Yes

Comment: During the original visit, noted the majority of fire doors to fire exit staircases from guest

floor escape routes do not fully close or are unaligned from door hinges and door closers.

Following the visit, now verified the hotel has a regular inspection and maintenance

program in place to align the doors.

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Evaluation: Yes

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Evaluation: Yes

Comment: Randomly checked on several floors and seen to be in good order

struction

1.2.3 Fire Alarm call points are clearly visible, in good repair and unobstructed

1.2.5 Fire exit staircases from floors/guest rooms accessible, free from obstruction, well lit, handrailsfitted, directional signage and floor level signs at each staircase level




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Evaluation: Yes

Comment: Randomly checked on several guest floors and seen to be in order with service records up to

date.

1.2.6 Fire extinguishers and fire-fighting equipment; tagged and mounted with service records visibleon the equipment




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Evaluation: Yes

Comment: Full name of guest and room number printed on housekeeping room lists, unattended on

housekeeping carts. Following visit new procedure in place to cover up the room lists, see

picture example

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Evaluation: Yes

Comment: Corridors and guest floor lobbies well maintained with no slip trip or fall hazards seen

1.2.7 Housekeeping guest room lists and floor master keys kept on the person of housekeeping staff orsecure place and not unattended on housekeeping carts

1.2.8 Corridors and floors free of any obvious slip, trip or fall hazards




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Evaluation: Yes

Comment: Top floor roof void access doors to engineering areas from 5th-floor guest room floors

unlocked at the time of visit. Verified now locked and the key kept with technical services

only.

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Evaluation: Yes

Comment: tested and working, external villas also have external house phone points available

1.2.9 Linen rooms, stores, mechanical and electrical rooms locked when unattended

1.2.10 House phones available on each floor with direct call to hotel switchboard only




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Evaluation: Yes

Comment: All lift lobbies are covered by CCTV

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Evaluation: Yes

Comment: Fire exit staircase access onto guest floors as well as guest floor passageways monitored by

CCTV

1.2.11 Inside elevators to guest room floors OR in guest room floor lift lobbies have CCTV

1.2.12 Guest floors and passageways monitored by CCTV




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Evaluation: Yes

Comment: Tested and working

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Evaluation: Yes

Comment: Tessa guest key electronic proximity locks installed.

1.3.1 Guest room door has working door self closer

1.3.2 Door lock is operated by magnetic swipe OR proximity smart card




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Evaluation: Yes

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Evaluation: No

Comment: Not in place or required

Evaluation: Yes

Comment: 'Dometic' room safes securely installed drawer of wardrobe

1.3.3 Door lock has electronic double lock mechanism OR manual dead bolt mechanism on inside ofroom, which can only be overridden by electronic emergency master key card OR emergency metal key.

1.3.4 There is an online monitored door locking electronic key card system for guest rooms.

1.3.5 Room safes are provided in all guest bedrooms with instructions in local and English language, se-curely fixed to a wall, floor OR securely fixed inside a cupboard, wardrobe or drawer in the guest room.




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Evaluation: Yes

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Evaluation: Yes

Comment: All guest rooms have balconies or terraces

Some of the upper floor family roof terraces are enclosed by windows without restrictors.

Following the visit, confirmed restrictors now in place, see picture

1.3.6 Connecting room doors have deadbolts OR a reasonably secure locking mechanism on the insideof each connecting room door.

1.3.8 Windows are sealed units OR if they can be opened, are fitted with a restrictor to allow no morethan 20cm opening.




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Evaluation: Yes

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1.3.9 Balcony or terrace room doors are fitted with a locking mechanism on the door from inside theroom and a sign to advise guests to keep locked when not in use




Evaluation: Yes

Comment: tested and audit trail available

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Evaluation: Yes

Comment: tested and audit trail available (first room safe tested did not work)

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Evaluation: Yes

1.3.10 Electronic door locks have downloadable audit trail and identifiable key use history

1.3.11 Room safes have downloadable audit trail use and identifiable override key use history

1.3.12 The guest room door has a viewport to look from the inside of the door to view and identifysomeone standing in the outside corridor, in front of the door.




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Evaluation: Yes

Comment: Safety chains reinstalled following visit, see picture

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Evaluation: Yes

Comment: Hotel has an '888' emergency one-touch dial

1.3.13 The guest room door has an additional safety chain feature, which can connect to the doorframeif required before fully opening.

1.3.14 There is a telephone in the guest room with an emergency call button OR speed dial number di-rect to a hotel operator.




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Evaluation: Yes

Comment: There are 6 x disabled rooms. Pull cord alarms tested and working with response to rooms.

Strobe lights installed and verified following visit

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1.3.15 Designated disabled/accessible rooms are available with emergency pull cords direct to a hoteloperator fitted in the bathroom and by the bedside. Flashing strobe lights to notify a fire alarm condi-tion are installed inside the bedroom.





See Picture Example

Evaluation:

Yes

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Evaluation: Yes

1.3.16 There is ahotel policy andprocedure forchecking andphysically enter-ing a guest roomif a Do Not Dis-turb sign is placedon a guest doorfor 24 hours orearlier if designat-ed by specific ho-tel company poli-cy.

1.4.1 Conference and meeting rooms are fitted with audit trail identifiable electronic locks




Comment: Metal key locks on majority of doors, design and large size of doors do not appear suitable

for electronic locks.

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Evaluation: Yes

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Evaluation: Yes

Comment: The convention center, conference rooms fire escape routes and signage were seen to be in

good order, also the external arena concert area near to garden beachside. However, the

following areas required fire exit signage addition and fire escape access review. 1. Kids

video games and bowling alley area -1 level. Rear room fire exit from games area leads into a

management office which has no exit signage and the office door could sometimes be

locked. 2. Night Club main club room floor requires illuminated fire exit sign directing

1.4.2 Warning signs not to use the elevator in case of fire or fire alarm are visible in elevator lobby ar-eas.

1.4.3 Fire exit escape routes from inside conference rooms and conference room areas have workingdoor closers on fire doors, clearly signed exit and directional signage, well lit and free from obstruction




towards main entrance foyer. The rear fire exit door leading from nightclub into upwards

fire exit staircase is missing an emergency light within the staircase foyer, signage to direct

guests upwards from the staircase to the final exit door and illuminated exit sign within the

staircase. 3. Kids Club and Teenagers Club by waterpark. The fire escape signage within the

ground floor kids club area is incorrect and currently only shows one main door entry foyer

as the only practical and unlocked fire escape and exit. The Teenagers club on the upper

floor above the Kids Club only has one fire exit staircase and escape door from the upper

floor building. Point 1 Fire Exit doors to Kids Club areas confirmed to be changed when full

season starts Point 2 Night Club signs now in place see verification pictures Point 3 Kids

and Teenagers Club Signage amended and additional staircase designed for installation, see

verification pictures.

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Evaluation: Yes





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Evaluation: Yes

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Evaluation: Yes

Comment: All restaurant and bar areas were seen to be well maintained and clear of any slip, trip fall

hazards


1.5.1 Standing and seating floor areas free of any obvious slip, trip or fall hazards




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Evaluation: Yes

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1.5.2 Elevation changes between bar/restaurant areas visually obvious with lighting or differentiatingfloor pattern colour or design

1.5.4 Fire exit escape routes from inside restaurant and bar areas have working door closers on fire




Evaluation: Yes

Comment: Some of the external doors are on open sensors. In fire evacuation alarm conditions the

doors automatically fail-safe open

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Evaluation: Yes

doors, clearly signed exit and directional signage, well lit and free from obstruction





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Evaluation: Yes

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Evaluation: Yes

Comment: All fire suppression nozzles over hot cooking stations seen to be in correct positions

including deep fat fryers.

1.5.9 Vision stickers or line bars on full height glass doors, walls or windows

1.5.10 The kitchens have automatic fire suppression systems over the kitchen range cooking areas anddeep fat fryers and fire blankets suitable for use for small kitchen top cooking fires.




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Evaluation: Yes

1.5.11 The kitchen range extract internal ducting from the kitchen hood to external atmosphere emis-sion point is deep cleaned by a specialist contract cleaning company every 6 months with ‘before andafter’ photograph and video footage of cleaning.




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Evaluation: Yes

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1.5.12 Where gas power is used in the kitchen – the gas pipes are marked yellow and there is an auto-matic gas shut off solenoid in the kitchen interfaced with the main hotel automatic fire panel as well asmanual gas shut off.




Evaluation: Yes

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Evaluation: Yes

Comment: Hotel and kitchens are ISO 22000 certified

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Evaluation: Yes

Comment: Samples of all food served are kept for 3 days after each serving in case analysis is required

1.5.13 There is an additional first aid kit in the kitchen.

1.5.14 The kitchen is HACCP food safety certified or is certified by an independent recognized interna-tional standard food safety management system.

1.5.15 There are procedures for dealing with and investigating foreign objects found in guest servedfood or food poisoning allegations made by guests.

1.5.16 The kitchen areas appear visually clean, well lit, free from obstructions, build up of rubbish/




Evaluation: Yes

Comment: Visual cleanliness of all production and service kitchens maintained to high standard.

Visitors to kitchens must wear protective hair nets, sign in a visitor book and cleanse hands

before entering under the supervision of a chef at all times.

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Evaluation: Yes

Comment: In addition to the fitness club in the main hotel Spa building, there is an outdoor activity

adventure center with zip lines and rock walls. Adventure equipment also checked and

maintained with appropriate safety signage and monitoring of use.

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waste, liquids or general food debris on the kitchen floors

1.6.2 Fitness equipment appears in good repair and well maintained




See Picture Example

Evaluation:

Yes

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Evaluation: Yes

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1.6.4 Main doorentry to fitnesscenter monitoredby CCTV

1.6.5 Fitness instructors or attendants are trained in First Aid and CPR




Evaluation: Yes

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Evaluation: Yes

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Evaluation: Yes

Comment: tested and working with alarm activating at Spa reception desk giving the location of sauna

or steam room

1.6.6 House phone located in fitness center and equipment area connects directly to hotel switchboard

1.6.7 Fitness center rules and instructions displayed in prominent locations

1.6.8 Sauna and steam rooms fitted inside with monitored emergency alarms




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Evaluation: Yes

Comment: The fire exit indoor poolside was blocked with loungers. The ground floor and upper floor

gym and fitness room areas have no fire exit signs. Following visit confirmed obstacles

removed and signage installed, see pictures

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1.6.9 Fire exits, escape routes and signage to same standard as guest accessible areas in rest of hotel





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Evaluation:

Yes

Pictures:

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Evaluation: Yes

Comment: There is a team of 30 lifeguards to cover main swimming pools and water park during high

season summer months. In the winter months when only indoor pools and one heated

outdoor pool open, 4 lifeguards on duty. The lifeguard team reports to the hotel security

1.7.1 All pool at-tendants certifiedin pool rescue;first aid and CPR

1.7.2 Lifeguards on duty as per local law




manager.

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Evaluation: Yes

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1.7.3 Lifesaving and rescue equipment available




Evaluation: Yes

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1.7.5 Depth markers and pool rules posted clearly











Evaluation: Yes

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Evaluation: Yes

Comment: Lifeguards on duty carry walkie-talkies and/or DECT phones, however, there is no direct

dial poolside phone in case of emergency or if the lifeguard is not available for any reason or

his portable radio equipment is not working for any reason e.g. low or uncharged battery.

Poolside emergency phone added, see picture

1.7.6 Slip resistant floor in pool area

1.7.7 House phone with direct dial to hotel switchboard located at poolside




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Evaluation: Yes

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Evaluation: Yes

1.8.2 Fire exit escape routes from lobby and lobby areas have working door closers on fire doors, clear-ly signed exit and directional signage, well lit and free from obstruction





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Evaluation: Yes

Comment: Dedicated Doorman and doorman station in addition to security officer at lobby entrance

door from forecourt

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Evaluation: Yes

Comment: Safety deposit boxes are also used for guests who arrive with licensed firearms and must

not carry when in hotel or hotel grounds

1.8.10 Security officer OR dedicated hotel Doorman stationed outside the main hotel entrance as afixed 24/7 position.

1.9.1 Safety Deposit Boxes [SDB] are available for guest use and covered by CCTV. There are SDB regis-tration log cards completed with guest signature and front office witness signature every time the boxis removed and replaced.




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Evaluation: Yes

Comment: Security officer in lobby screens all guest luggage with x-ray machine and guests with walk

through metal detector

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Evaluation: Yes

1.9.4 Security officer on fixed duty inside main hotel lobby area

1.9.5 Reception area and check in desks monitored by CCTV




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Evaluation: Yes

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Evaluation: Yes

Comment: Guest luggage room leads in to a golf equipment room, with both rooms having internal

CCTV cameras and electronic key card access

1.10.1 The luggage room is secured by a lockable door with individually numbered receipt dockets is-sued when luggage is stored

1.10.2 Inside of luggage room AND entrance door recorded by CCTV




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Evaluation: Yes

Comment: Car keys locked in a drawer at Doorman station on the main forecourt, also monitored by

lobby entrance security officer and CCTV

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Evaluation: Yes

Comment: All access into the hotel from the main public road leading to hotel parking areas for guest,

contractor, visitor and employee vehicles is controlled by a secure entry guard house,

vehicle barrier gates, vehicle, driver and passenger verification. All vehicles searched before

entry and barrier gate monitored by CCTV with all vehicle registrations logged on entry and

exit.

1.11.1 A secure key cabinet and secure location is used for keys of valet parked cars

1.11.3 Car Park is secured by barrier control, CCTV at entrance/exit points.




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Evaluation: Yes

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1.11.4 Car parking spaces and access into covered or underground car parks have padding strips oncolumns, and rear/side wall edges of parking bays to prevent scratches if car comes into contact inparking




Evaluation: Yes

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Evaluation: Yes

Comment: Tested and seen to ground with doors opening at -1 floor level, providing direct access to

external garden areas in event of an evacuation.

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Evaluation: Yes

Comment: tested with response from front desk reception where telephone connection located

1.11.6 External parking areas have additional physical security measures e.g. CCTV, fence, patrols, light-ing

1.12.1 Elevators automatically ground on activation of fire alarm

1.12.3 Working emergency intercom and or alarm inside elevators in event of elevator failure or entrap-ment




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Evaluation: Yes

Comment: There are 25 elevators including 10 guest elevators serviced and installed by Otis. Service

response time is within 20 minutes with Otis 24/7 service engineers located in Belek area.

The Crown Villa elevators are Kone brand make. All elevators have inspection and service

records available and up to date.

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1.12.4 Elevator inspection/maintenance reports and entrapment release protocol conducted and avail-able




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Evaluation: Yes

Comment: A dedicated, experienced and highly professional hotel security manager is employed as

part of the hotel senior management team

Evaluation: Yes

Comment: In addition to a department annual plan. The hotel security manager produces a security

plan for verification by the local police department on an annual basis.

Evaluation: Yes

Comment: There is a full-time in-house security department of 50 officers, shift supervisors, and

manager. All members of the security team are armed, certified and conduct regular

training to carry firearms including beach access (as shown picture above) Security officers

work 8-hour shifts in three shift teams each day providing 24/7 cover on main road

entrance gates, perimeter, grounds, beach, gold course, back of house areas and main hotel

guest building and villas. 5 additional officers work in high season summer months.

Process,Proce-dure,Train-ing & Man-agement –Action Veri-fication

2.1.1 The hotelhas a designatedMRS (ManagerResponsible forSecurity and FireSafety)

2.1.4 The MRS has an annual plan in relation to safety and security for maintaining and further develop-ing systems, procedures, training, incident management and budgeting in line with the overall hotelbusiness objectives.

2.2.1 There is a dedicated security department of fulltime employees and/or contract officers




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Evaluation: Yes

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Evaluation: Yes

2.2.3 A contract security company licensed and registered to local security law requirements is con-firmed and vetted by hotel procurement, available to provide security officers as and when required fortemporary or special event assignments.

2.3.2 A job description is in place and signed by all full time employees of the security department




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Evaluation: Yes

Comment: In addition to detailed SOP and training plans for all security officers on a monthly basis, the

security team has range shooting training every 3 months for carrying firearms.

All employees receive security training on induction for summer and winter seasons, then

on a 12-month annual refresher basis.

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Evaluation: Yes

2.4.1 Where there are full time employed security officers, a 3-month probation and training plan is inplace with a refresher-training plan thereafter.

2.4.2 All hotel employees receive basic security and fire training within one week of starting




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Evaluation: Yes

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Evaluation: Yes

2.4.5 Where full time or contract security officers are employed or contracted they receive hospitalitytraining if working in guest contact areas

2.4.6 At least one employee on duty 24/7 from a 'front of house' department is trained in CPR and trau-ma injury containment, with a valid 1-year minimum duration training certificate.




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Evaluation: Yes

Comment: AED available in Doctor's office with 24/7 access and response by either Doctor or hotel

employed nurse.

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Evaluation: Yes

Comment: Patrol activities recorded in electronic log book and guard tour system

Evaluation: Yes

2.4.7 Where AED's are in place or required by law, at least one employee is trained in their use with oneAED located at Front Office 24/7.

2.5.2 Evidence of recorded patrol activities relating to fire, safety and security at least once every24-hours.

2.5.6 Patrolling verified by an electronic guard tour system




Comment: There are 50 guard tour points throughout the hotel, with patrols recorded each shift.

Security officers have electric buggies and a security ar to conduct patrols in external areas

of the hotel and golf course

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Evaluation: Yes

Comment: There are 60 x Motorola walkie-talkie radios with two channels for security and emergency

use. Hotel managers and emergency response team also has group call DECT phones and

whats ap group messaging

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Evaluation: Yes

2.6.3 Adequate telecommunication systems are maintained 24/7 to deploy a response team on activa-tion of a monitored system

2.7.1 Security events are recorded in an Occurrence Book or Duty Manager Log on a daily basis by shift.The hard and/or electronic copy books and logs are securely archived for a minimum of 2 years.




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Evaluation: Yes

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Evaluation: Yes

Comment: Security Manager has excellent relations with local police and government security

agencies for intelligence and threat monitoring in relation to potential criminal or terrorist

activity in the region. The hotel has regular high profile VIP and government-related guests/

conferences.

2.7.2 Guest related security incidents are recorded in a detailed report separate from the Log Book forreview, action or closure by the MRS and Senior Hotel Management

2.8.1 The MRS has liaison with relevant police agencies to receive and disseminate intelligence relatingto criminal activities targeting hotels




Evaluation: Yes

Comment: There is a Doctor's office and medical room for guests

Evaluation: Yes

Comment: There is an ambulance parked on site 24/7 at main hotel entrance

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Evaluation: Yes

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2.10.1 An area or room is identified for stabilization of injured or ill guests until ambulance or para-medics arrive when a hotel guest room or dedicated hotel medical room is not available.

2.10.2 Knowledge and availability of hospitals, doctor on call, ambulance and paramedic external ser-vices are known by all switchboard operators and Hotel Manager on Duty

2.10.3 There is a dedicated medical room and qualified nurse and OR doctor employed full time on siteat the hotel.




Evaluation: Yes

Comment: In addition to a medical room, each lifeguard station at indoor and outdoor pool areas

throughout the hotel has a first aid emergency trauma kit

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Evaluation: Yes

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Evaluation: Yes

Comment: There is strict control and vetting of contractors and visitors at the main hotel entrance

guardhouses, see picture examples

2.10.4 There is at least one emergency response trauma injury first aid kit, bag or pack located 24/4 atmain hotel reception area.

2.11.1 References are taken and checked for all full time employees engaged in guest contact areas

2.12.3 Contractors and agency workers are signed in and out; issued with ID badges and required towear a hotel issued or company uniform when on site.




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Evaluation: Yes

2.13.1 Regular checks are made to identify slip, trip or fall safety hazards in all guest contact areas ofhotel.




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Evaluation: Yes

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Evaluation: Yes

Comment: The hotel has a safety committee with representatives from all departments meeting on a

monthly basis. In addition, an external health and safety company conducts weekly safety

checks and inspection reports

2.13.3 Procedures are in place to deal with safe storage of hazardous chemicals or substances whichcould impact on guests e.g. if applicable swimming pool plant chemicals, on site laundry and dry clean-ing chemicals.

2.13.4 The hotel has an Occupational Health and General Safety Policy in line with local law require-ments.




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Evaluation: Yes

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Evaluation: Yes

2.13.5 If there is any form of gas heating for guest gas use in the kitchen or other areas of the hotel, arethere carbon monoxide detectors in place and regular service/maintenance contracts for gas appli-ances.

2.13.6 There are electrical test certificates in place and maintenance service contracts for electrical sys-tems.




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Evaluation: Yes

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Evaluation: Yes

2.15.1 Guest transport companies contracted by hotel are vetted for insurance and maintenance of ve-hicles

2.15.2 Drivers contracted for guest transportation are vetted for clean, correct and current driving li-cense




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Evaluation: Yes

Comment: In 2015 the hotel hosted the G20 Summit with all world leaders present. The successful

delivery of this event produced a best practice security template for all future high profile

events requiring high levels of security

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Evaluation: Yes

2.16.1 A security and fire assessment process is in place when planning events and conferences with li-aison and notification to police and fire brigade for special events as required.

2.20.1 Guest personal data and credit card/payment information secured in soft and hard copy format,a Confidential Information & Data Protection policy or procedure in place.




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Evaluation: No

Comment: Not in place, the hotel has own data and credit card policy based on local procedures

Evaluation: Yes

Comment: The hotel has an Environment policy and has local Green Star rating along with LEED

building certification. The beach is Blue Flag award status.

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Evaluation: Yes

2.20.2 Hotel certified as PCI Payment Card Industry Act compliant

2.21.1 Hotel has an Environmental Policy

2.21.2 Legionella/water testing is conducted and recorded on a regular basis and by local law require-ments.




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Evaluation: Yes

Comment: Tessa guest key system interfaces with Fidelio rooms management system

Evaluation: Yes

Comment: The IT manager controls and issues guest room master keys. All keys have an expiry date of

3 months when they are reissued. Department keys such as housekeeping are signed in and

out within the department secured in department office key cabinets on a daily basis.

Relevant department manager keys are issued on a personal responsibility basis.

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Security Equipment – Action Verification

3.1.1 The rooms management system is interfaced with the guest key issue system

3.2.1 Bedroom master key cards are stored securely and checked on a regular basis to ensure autho-rized users are tracked with all master keys expired and reissued at least every 6 months, or immediate-ly when lost or damaged.




Evaluation: Yes

Comment: The beachside borders along the seafront at either end of the hotel beach area are

monitored by an external intruder alarm detection system. The largest 'Crown Villa' has its

own independent intruder alarm systems.

Evaluation: Yes

Comment: CCTV located in server room following visit, see picture

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Evaluation: Yes

Comment: Duress alarms are located at the main hotel reception front desk, golf club reception,

seaside. Tested and working. The main hotel road entrance security gatehouse has an

3.3.1 Final exit emergency fire doors on external of building are monitored by intruder alarms and thereis a response for immediately investigating alarm activations.

3.3.4 The main hotel IT server room door access has electronic key lock access control with audit trailfacility and is monitoring by recorded CCTV.

3.4.1 There is a duress alarm at front desk reception connected to hotel switchboard, security controlroom OR a contracted third party alarm monitoring company




additional duress alarm linked to Securitas contract security company who provide a public

domain security patrol and response service in the Belek area.

Pictures:


Evaluation: Yes

Comment: There are 600 CTV cameras including 100 external cameras and 10 x PTZ cameras,

monitored 24/7 from a main CCTV and security control room, where the fire panel is also

located. CCTV recording is stored for a minimum of 45 days. Playback recording was tested

by viewing recorded images and seen to be of good quality.

Pictures:


Evaluation: Yes

3.5.1 All public areas or areas required under local law are covered by CCTV

3.7.1 Service agreements are in place to ensure security equipment/systems are maintained and 24/7call out is available for equipment breakdown or failure




Pictures:

See Picture Example

Evaluation: Yes

Comment: A test of the fire panel automatic alarm activation was conducted by pressing a break glass

in main hotel lobby reception area. The audible fire alarm PA annoucement activated in the

Spa area and external villa areas, however the main hotel building, guest floors and guest

room audible alarms did not activate due to an unknown fault on the system. Following

visits, confirmed fire panel now repaired and fully functioning when tested, see pictures of

panel and service test reports

Pictures:


Fire Equipment – Action Verification

4.1.1 The hotel is protected by an automatic fire alarm detection system and clearly shows the locationof the fire detection activation on a display screen.




See Picture Example

Evaluation: Yes

Comment: The PA system makes emergency announcements in Turkish, Russian and English

Pictures:


Evaluation: Yes

Pictures:


4.3.1 A Public Ad-dress system an-nounces a firealarm in public ar-eas with the facil-ity to send an au-tomatic broadcastmessage in localand English lan-guage as well asmanual mode livevoice messages.

4.4.1 Smoke detectors located in hotel and guest bedrooms as per local code minimum or Hotel Compa-ny standard as applicable.




Evaluation: Yes

Pictures:


Evaluation: Yes

Pictures:


4.4.2 A regular testing and maintenance program is in place to ensure all detectors are working, cleanand unobstructed

4.7.1 Hand held extinguishers and/or hose reels are provided in accordance with local law. A regulartesting and maintenance program is in place to ensure all equipment is working, in correct location,clean and unobstructed




See Picture Example

Evaluation:

Yes

Pictures:


Evaluation: Yes

Pictures:

See Picture Example

4.8.1 Hotel is ful-ly-sprinklered asper local law orcompany stan-dard require-ments

4.8.2 A regular testing and maintenance program is in place to ensure sprinklers are working, clean andunobstructed

4.9.2 All Fire equipment is tested as a minimum, every 6 months or in less time period if local law or




Evaluation: Yes

Comment: Audible fire alarm test currently conducted on 12 monthly will now be completed on a 6

monthly basis

Pictures:

See Picture Example

Evaluation: Yes

Comment: Original fire certificate plan for Kids Club, Kids Video Games Room and Teenager Club fire

exit signage and exit route requirements requires verifying and updating.

Pictures:


Evaluation: Yes

Comment: Fire doors are 90 minute rated

company standards require so

4.11.1 A fire certificate or equivalent document as required by local law and most recent fire inspectionor hotel visit record by local fire brigade is available.

4.12.1 Are doors to guest rooms, escape corridors and escape stairwells are fire resistant




Pictures:

See Picture Example

Evaluation: Yes

Pictures:

See Picture Example

Evaluation: Yes

4.13.2 Stairwell floors clearly signed with floor number/plan and directional signage

Fire Procedures and Training – Action Verification

5.2.3 Evacuation and fire exit route plans are displayed in public and conference areas, guest floors orguest lift lobby areas.




Pictures:

See Picture Example

Evaluation: Yes

Pictures:


Evaluation: Yes

Comment: Multiple assembly points located within hotel external grounds

5.2.4 There is an evacuation procedure for disabled guests

5.2.5 There is a primary Fire Assembly point area located outside the hotel with a sign indicating its lo-cation. In addition there is an alternative Assembly Point and alterative arrangement if the primary As-sembly Point is not available.




Pictures:


See Picture Example

Evaluation: Yes

Comment: Departments conduct their own individual fire evacuation training exercises every 6

months.

Evaluation: Yes

Comment: A full evacuation with a fire alarm sounding activation of the full hotel including guests and

employees is conducted every 12 months. Following the fire system test during the

certification visit, this will be updated to every 6 months.

5.3.1 All departments carry out an internal own department area evacuation training exercise at leastevery 6 months

5.3.2 A full evacuation of the hotel is carried out and critiqued at least every 12 months. If required bylocal directive both guests and non-residents participate in the exercise




Pictures:

See Picture Example

Evaluation: Yes

Pictures:


Evaluation: Yes

Crisis Management – Action Verification

6.1.1 There is a crisis management plan. As a minimum the plan has procedures for: Fire, Natural Disas-ter, Flooding, Power Failure, IT Systems Failure, Terrorism, Active Shooter.

6.1.3 Members of the crisis management team have received specialized crisis management training




Pictures:

See Picture Example

Evaluation: Yes

Comment: there are 4 x emergency generators on site to provide minimum 24hrs operational back up

power to lighting and essential services. UPS provides back up to IT and critical systems

6.2.1 Essential and critical services connected to emergency generator back up.




Andy WilliamsAuditor2018-12-15

C/OSafehotels Alliance ABStora Avagen 21SE-436 34 AskimGothenburgSwedenTel +460()31 406 407

Disclaimer

All services to be provided by Safehotels will be performed in a professional and workmanlike manner, consistent with generally accepted industry

standards. It is understood between the parties that Safehotels assessment of the safety of a given hotel property is not a guarantee, implied or oth-

erwise, that loss or injury will not occur. Client agrees to indemnify, defend and hold Safehotels harmless against any claim, demand, liability, cost,

damage, settlement payment, judgement, or expense, including reasonable attorneys’ fees, on account of any loss, injury or damage sustained by

any person or persons except to the extent the same is caused by the gross negligence or intentional misconduct of Safehotels, its employees or

agents. In no event will Safehotels be liable for any special or damages (including but not limited to loss of profits) arising out of any performance of

this agreement or in furtherance of the provisions or objectives of this agreement, regardless of whether such damages are based on tort, warranty,

contract or any other legal theory, even if advised of the possibility of such damage.

All services to be provided by Safehotels will be performed in a professional and workmanlike manner, consistent with generally accepted industry

standards. However, Safehotels assessment of the safety of a given hotel property is not a guarantee, implied or otherwise, that loss or injury will

not occur.




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