Implementation at WCAA
Topics
1. Introduction 2. What is SMS and Why SMS? 3. SMS at WCAA background 4. Maximo-based SMS Solution 5. Future of SMS at WCAA
Aaron Schofield
• 16 Years Maximo Consulting experience
• EAM Maximo 6 & 7 Certified • Implementations in Power
Generation, Aviation, Airports, Facilities, Water/Waste Water, Healthcare, Government, Education, etc.
• BS in Computer Science • MBA from Auburn University
Two Integrated Maximo-based Solutions
• Airfield Inspections Manager
– Solu%on for crea%ng, planning, execu%ng, and tracking Airfield Inspec%ons, Findings, and Remedia%on Ac%vi%es.
• Safety Management System (SMS)
– Enterprise level system for suppor%ng Safety Risk management as a fundamental business process.
What is SMS?
• The integration of modern safety risk management and safety assurance concepts into repeatable, proactive systems.
• Emphasize safety management as a fundamental business process.
What Does SMS Include? Safety Policy • Policy Statement • Organiza%onal Structure • Procedures
Safety Risk Management • Hazard/Incident Iden%fica%on • Risk Assessment • Risk Mi%ga%on and Tracking
Safety Assurance • Internal Audits • External Audits • Correc%ve Ac%on
Safety Promo%on • Culture • Training • Communica%on
Safety Management Systems (SMS)
Why SMS? • Becoming a standard throughout the aviation
industry worldwide. • It is recognized by:
– Joint Planning and Development Office (JPDO) – Interna%onal Civil Avia%on Organiza%on (ICAO), and – Civil Avia%on Authori%es (CAA)
• It has a regulatory mandate in: – Canada, Peru, Cuba, Argen%na, Singapore, Brazil, Ecuador, Barbados, Costa Rica, El Salvador, Mexico, Denmark, Australia, USA (Coming Soon)
Typical Current SMS Process
• Airport already compliant with SMS Regulations, but: – Paper Based, Manual Processes – LiRle Ability to Mine Data and Produce Metrics – Heavy Reliance on People “Doing the Right Thing at the Right Time”
– Strong support from CEO and Execu%ve Management
Improving SMS
• Implement Centralized Information System for Critical Safety Processes – Centralized Electronic Incident/Hazard Capture and Tracking
– Automated No%fica%ons and Escala%ons – Real Time KPIs and Reports – Implement other Safety Promo%on Processes
• Leverage Existing Maximo Platform
SMS at WCAA
• Started SMS almost 3 years ago – Wanted to get out ahead of FAA regula%ons – Ini%a%ve lead by Risk and Safety – Solicited solu%ons from vendors – Selected EDI SMS Solu%on
1. Already had Maximo 2. Flexibility of the solution 3. Tailoring of the SMS solution to meet WCAA
needs.
Airfield Inspection Manager
• Summary Benefits: – Automated Part 139 Inspec%on record-‐keeping for Opera%ons
– Full integra%on with Maintenance
– More efficient work processes
– Tightly integrated document trail
– Automated no%fica%ons and reports
Browser Module (in Maximo)
• Module Provides – Create Inspec%on Plans and Schedules
– Generate / Assign / Review Inspec%on Records
– Generate Remedia%on Work Orders
– Wildlife and FOD Tracking – Generate No%fica%ons / Reports / KPIs
Wildlife and FOD Tracking
• Module Provides – Create Wildlife Strike records
– Create Wildlife and FOD Observa%on records
– Loca%on-‐based record associa%on
– Easy record export (for external databases)
– Robust record search and repor%ng
Wildlife Strike Report
FOD Observation Reports
Mobile Module (on Laptop/Tablet/Phone)
• Module Provides – Mobile Inspec%ons – Connected / Disconnected Modes
– Real-‐%me Wireless-‐based Updates
– Full Integra%on to Work Order Module
– GPS Capability
Safety Management System (SMS)
• Safety Management as a Fundamental Business Process – Comprehensive Incident, Observa%on, and Inves%ga%on tracking – Risk/Hazard/Consequence iden%fica%on and assessment – Audit planning, scheduling and execu%on tracking – Integrated CAPA (Correc%ve and Preventa%ve Ac%on) Work Order genera%on
and tracking – Workflow/Mobile enabled – Built upon Maximo® Health, Safety and Environment Rel. 7.x
Maximo Health, Safety & Environment Makes SMS Possible
Configurations to Support SMS
• Configured Objects/Screens to Match Airport and SMS Terminology
• Configured Workflows for Key Processes • Developed Standard Data Sets to Support
Processes • Developed Standard Reports and KPIs
Configured SMS Solution Process View
Incidents
Inves%ga%ons
Risk Assessment
Improvements
Work Orders
Safety Cases
Management of Change
Risk Assessment
Improvements
Work Orders
Audits
PMs
Job Plans
Work Orders
Defects
Risk Assessment
Improvements
Other Processes/
Building Blocks
Hazards
Risk Matrix
Loca%ons
Classifica%ons
Personnel Cer%fica%on Tracking
Event Tracking/Execution
Incidents
Audits / Findings
Safety Cases
Investigation and Analysis
Investigations
Root Cause Analysis
Risk Identification and Assessment
Hazards / Risk Matrix
Risk Assessment
Corrective and Preventive Actions
Work Order
Reporting
SavedQueries
KPIs
Escalat-ions
BIRT
Audit Tracking
Audit Schedules
E-Sig
SMS Solution – Process View
Incidents Process Incident Occurs
Employee contacts Service
Desk via phone/email
Maximo assigns Incident to Safety
Coordinator
Dept. Manager reviews
incident and ini%ates ac%ons
Safety Coordinator
assigns incident to Dept. Manager
Service Desk Enters Incident Into Maximo
Dept. Manager resolves Incident
Maximo assigns Incident to
Safety Manager
Safety Manager
reviews/ closes incident
Inves%ga%on Ini%ated
(if needed)
Correc%ve Ac%on WO Ini%ated (if needed)
Incident Closed
Incident Module
• Module Provides – Create and track Incidents
– Create and track associated Inves%ga%ons
– Generate Correc%ve Ac%on Work Orders
– Generate No%fica%ons / Reports / KPIs
Service Log
Incidents Screen - Main
Incident Additional Details
Incident Related Records
Incident Work Log
Incidents KPI’s
Audit Module
• Module Provides – Create Audit Plans and Schedules
– Generate / Assign / Execute Audits
– Create Findings – Generate Inves%ga%on Records and/or Remedia%on Work Orders
Audit Task
Audit Schedule
Audit Related Records
Findings Application
Risk Module
• Module Provides – Create registers of Hazards, Impacts, and Precau%ons
– Assign Consequences with Risk Scores to above
– Perform Risk Assessments – Generate Preven%ve Ac%on Work Orders
– Generate No%fica%ons / Reports / KPIs
Risk Assessment Application
Safety Management System (SMS)
• Summary Benefits: – Centralized Electronic Incident/Hazard Capture and Tracking
– Full integra%on with Maintenance
– More efficient work processes
– Tightly integrated document trail
– Automated no%fica%ons and reports
Lessons From WCAA
• Focus on understanding your business processes • Don’t try to RADICALLY change your business
processes. • Involve Airfield Operations – Front door into SMS
and Maintenance. • ALL groups on board in the beginning. • Phased approach allows for easier adjustment. • Understand the reporting requirements and
capabilities.
Lessons Learned
• Airfield Inspections – Don’t Underes%mate Importance of Mobile Capabili%es
– KISS (Value Lists!!) – Include Maintenance in work processing discussions
• SMS – Early communica%on and buy-‐in!
– Each department has unique processes/needs
– Focus on one process area at a %me
– Include Maintenance in work processing discussions
SMS Solution Now Available
• Benefits: – “Fast Start” to SMS Compliance with Pre-‐Configured Processes, Applica%ons and Data Sets
– Real Time No%fica%ons, KPI’s and Reports – Contained Within Maximo Plaform