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What is Management?
The science of getting things done through other people.
Management Roles:
Designer of programs Administrator of programs Auditor of programs Evaluator of programs
Keys to Management Performance
Management must create the environment to motivate workers
Selection of the right: person, job and environment
Behavior and interpersonal skills essential
Human Behavior and Safety
“The Troubled Employee”
an employee whose personal problems interfere significantly with job performance.
How does the troubled employee effect the organization?
Human Behavior and Safety
Psychological factors that influence safe behaviors:
Individual Differences Motivation Frustration and Conflict Employee Attitudes
Human Behavior and Safety
Stress in Workplace !!!!
Examples? Who creates them? Effects on safe behaviors? Coping with stress?
Human Behavior and SafetySafety Techniques to Address Human Behavior:
educating employees in proper safety methods
observing/discussing and measuring safe behaviors as the occur
reinforcing safe behavior
Human Behavior: Creating Change A company with a strong safety culture typically
experiences few at-risk behaviors, consequently they
also experience low accident rates, low turn-over, low
absenteeism, and high productivity.
Top management support of a safety culture often results
in acquiring a safety director, providing resources for
accident investigations, and safety training.
Human Behavior: Creating Change
Ultimately, safety becomes everyone's
responsibility, not just the safety director's.
Management and employees are committed
and involved in preventing losses.
Safety Leadership
What makes people want to follow a leader?
Why do people reluctantly comply with one leader and passionately follow another to the ends of the earth?
6 important things that all leaders do:
Listen and Learn from others
Energize the organization
Act for the benefit of everyone
Develop themselves and others
Empower others to lead
Recognize achievement
Listen and Learn from others
Adopt the 2/1 rule Listen to what is NOT being said Let others speak first Encourage people to dump on you Learn from failures Promote a “culture of learning” Listen to yourself
Energize the organization
Share successes Encourage people to meet and mingle Develop a plan that does away with
“isolationism” Plan timely development sessions to
recharge your members Use humor liberally
Act for the benefit of everyone
Just do it! Set the example: Walk the talk Be willing to make the tough decisions Go on a problem hunt Remember “The Hard Right” Be a champion
Develop themselves and others
Think! Know thyself Be driven by vision, but willing to
nurture the ideas and talents of others Demonstrate a willingness to teach
others Be honest Tell others what you expect
Empower others to lead
Ask others to “drive for a while” Foster and encourage cooperation Learn to manage a diverse team Learn to let go Delegate responsibility . . . & authority Anticipate problems and head them off
before they occur Focus on results
Recognize achievement Good ideas and good people need to be
noticed Remember that recognition is critical to
self-esteem Be sensitive to those who don’t like a
fuss Make a big deal of achieving goals Remember that people marry people,
not organizations
Introduction Research indicates several benefits to
companies who establish effective worker
safety and health programs: Reduction in the extent and severity of work-related injuries
and illnesses
Improved employee morale
Higher productivity
Lower workers’ compensation costs
Introduction An effective safety and health program makes
all the difference in preventing injuries and illnesses in the workplace. The result is lower accident-related costs.
Other benefits include: Reduced absenteeism
Lower turnover
And it's the right thing to do.
Integrated Approach to Health and Safety Programs
The best Safety and Health Programs involve every level of the organization, instilling a safety culture that reduces accidents for workers and improves the bottom line for managers.
To be most effective, safety and health must be balanced with, and incorporated into, the other core business processes.
Major Elements Keys to an effective program:
Establishing program objectives Establishing organizational policy Establishing responsibility Management commitment and employee
involvement Worksite analysis Hazard prevention and control Safety and health training
h
Establishing Program Objectives
Some objectives may include: Gaining and maintaining support at all levels Motivating, educating and training to recognize,
report and correct hazards Engineering hazard controls into the design Providing a program of inspection and
maintenance Complying with safety and health standards Educating staff
Establishing Organizational Policy The policy statement should reflect:
The importance that management places on the safety and health of its employees
Their commitment An emphasis on minimizing incidents and losses Their intent to comply with standards The need for leadership, participation, and
support of entire organization
Establishing Responsibility
Management Commitment Have monetary resources Provide motivation to get things done Leadership
Management Commitment
Show commitment to safety
Safety and health policy statement
Clear program goals and objectives
Visible involvement in program
from top management
Management Commitment
Assignment of safety and health
responsibilities
Clear communication of program goals
Management Commitment
Provide adequate authority to responsible
personnel
Hold managers, supervisors and employees
accountable for meeting their responsibilities
Measure/evaluate program
Establishing Responsibility
Other roles: Housekeeping and Maintenance Purchasing Agents Employees (to come…)
Employee Involvement
Active role for employees: Workplace inspections
Hazard analysis
Development of safe work rules
Training of coworkers & new
hires
Safety Committees PRO’s Provides active
participation and cooperation
Serves as a forum for discussion/facilitate communication
Employees can communicate problems openly
Combined knowledge base Produce effective solutions
CON’s Can be unproductive and
ineffective
Safety Committee Responsibilities Evaluate effectiveness of safety programs Detect unsafe conditions and practices Improve safety policies and regulations Recommend control measures Assess the implications of changes in work
tasks, operations, and processes Compile and distribute information to
employees Analyze incident and injury data…
Group Activity
Get in groups Select an industry (e.g., healthcare, steel manufacturing, food
manufacturing, construction, etc.) As a group, determine the following:
Who is on the committee Why/how they can contribute Who leads the committee What issues will you discuss How is the information relayed from the committee to employees Do you have any “sub-committees” Establish a mission statement How often will you meet What times will you meet