Safety Tutorial for Office Work--

Medical Billing and Coding—

By Maria ColellaNew Utrecht High School

Training Tasks for Office Work as a Medical Billing and Coding. Perform day-to-day office tasks

such as maintaining files and processing paperwork

Lean and apply knowledge of insurance rules and regulations

Post charges, payments and adjustments to patient accounts and office accounts receivable records

Assist in preparing claims generated by the practice

Review denied claims with a CBCS for the purpose of identifying errors

Assist with the timely updating of the practice’s internal documents, patient registration forms and billing as required by the insurance billing company

Use good communication skills in order to work effectively and efficiently with the office staff

Assist patients in filling out insurance forms

Protect the security of medical records to ensure that confidentiality is maintained

Workplace SafetyPre-Test

1. Accidents on the job can only happen if you leave your work area. True False

2. Working with a computer can cause stress and eye-strainTrue False

3. Working with patients is always enjoyable.True False

4. It is the responsibility of the worker to report any hazardous condition in the workplace

False True 5. Proper ventilation is a must when you work with fluids, chemicals

and electronic equipmentFalse True

Answers to Pre-Test

False True False True True

Personal Grooming

Clothes

Wear appropriate attire to work (no jeans, sloppy clothes, shorts, sandals, etc.)

Hair

Always neat and clean, not a disheveled look

Shoes

Comfortable, clean

Safety Equipment

Fire alarms and extinguishers

First Aid Kit

Ergonomic office furniture (desk, chair, keyboard)

Tools

Computer Fax Machine Copier Paper Cutter Electric stapler

Equipment/Machinery

Computer workstation• Keyboard

• Monitor

• Fax

• Printer

• Telephone

• Pen/paper

Electrical Safety Make sure all cords are not in walkways

Do not overload plugs or power strips

Always plug into a surge protected outlet

Do not remove the back of any electrical equipment or try to repair on your own

Report any problems at once

Do not have liquids near PC’s or nay other electrical equipment

Compute workstation, components and accessories are maintained in serviceable condition and functioning properly

Floor, Doors, Exits

the floor you are on location of staircases location of exists location of fire alarm boxes

and how to operate them where the fire extinguishers

are and how to operate them

aisles, exists and doorways clear at all times

floors clear of spills

KNOW

KEEP

Chemical Hazards

Powders Dusts Gases Vapors Liquids

• Know the chemical hazards and the workplace and follow safety procedures for handling them

• Make sure there is proper ventilation when using glues, paints, adhesives and other chemicals

• Make sure rooms with copiers and other equipment are ventilated

Ergonomic Hazards—

Looking at a monitor for too long can cause Eye StrainTo avoid eye-strain• Position the monitor so that the top of the

screen isat or below eye level

• Position yourself to be able to look at your reference material without having to squint

• Arrange lighting so that it does not cause a glare on

your screen• Take frequent breaks to rest your eyes• Blink often to keep your eyes from drying out

Ergonomic Hazards—(Continued)

Carpal tunnel syndrome is caused by repetitive motion of your wrists and affects your tendons and nervesTo avoid Carpal Tunnel syndrome

• Perform stretch exercises

• Stretch your fingers

• Do wrists circles and circles

• Take frequent breaks

• Use correct posture and wrist position when keyboarding

Infectious Diseases Cover your mouth when you

sneeze and cough Throw away used tissues Wash your hands often Do not chew on pens or tools Avoid rusty nails, needles,

splinters Keep work area clean Blood borne disease—

Avoid exposure to items contaminated with human blood or body fluids

Fire

Ensure that you are familiar with the location and operation of the extinguishers in your facility

Carefully review the instructions of the fire extinguishers so that you can react quickly in case of a fire emergency

Know evacuation procedure in case of fire Know how to immediately report a fire

Robbery/Bomb Scare

In case of robbery Do not resist a robbery attempt. Give up

what they are asking for and trigger a silent alarm (if available and within reach)

In case of a bomb scare Remain calm and in a orderly fashion

evacuate the office Locate your fellow employees outside Have a designated meeting are Report to the fire department or police if

you think someone may still be inside Do not go back until you are told to do so

Angry/threatening patients/customer

Smile even if you are on the phone Close your eyes and take a deep breath Stay calm Offer assistance Offer options/solutions Refer patient/customer to supervisor

HOW and to WHOM DO YOU REPORT AN INJURY Emergency numbers should

be visible, use them to reach any authority

Contact your immediate supervisor

Complete an accident report Follow instructions in the

company’s employee handbook if available for reporting an injury

Keep a copy of all forms Contact WBL coordinator Contact parents

Workplace Safety Post-Test1. It’s acceptable to wear jeans at work if that makes you more comfortable in

doing your job. True False

2. You should not worry about the location of the fire extinguisher because it is your supervisor’s responsibility to locate it and operate it.

True False

3. No liquids, whether bottles are closed or not, are allowed next to a PC or any other electrical equipment True False

4. Make sure there is proper ventilation whenever using glues, paints and other chemicals. True False

5. Carpal Tunnel Syndrome is caused by seating long hours at a computer desk which puts strain on your back. True False

Post-Test (Continued)6. It’s fine to leave a copier on all night because the next day you won’t have

to wait until it warms up. True False

7. You must familiarize yourself with company’s procedure on reporting and evacuation in case of fire. True False

8. In case of robbery, show loyalty to the company by resisting demands until the police comes. True False

9. When patients get out of hand, keep smiling and offer assistance in solving a problem. True False

10. In case of an injury on the job, let employer know about it immediately and, when you go back to school the next day, tell the story to your coordinator TrueFalse

Answers to Post-Test

1. False

2. False

3. True

4. True

5. False

6. False

7. True

8. False

9. True

10. False

Safety Web Resources

http://nysweca.org/safety.htm http://uwworksafe.com/worksafe/pdfs/Fa

ctSheet.pdf www.dol.gov www.osha.gov/SLTC/teenworkers