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Sales, Awareness, and Service: Boost yours with these 5 social media sites

Date post: 13-Jun-2015
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On September 17th, I gave a talk to the Hotel Lodging Association in Springfield, MO.They were looking for an overview of social media for hotels. I broke it down into the top 5 social media sites they should be on, why they're important, and what to do.
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Cassie Witt
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Page 1: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Cassie Witt

Page 2: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Sales,

Awareness,

and Service:

Boost Yours

with these 5

Social Media

Sites!

Page 3: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Social Media is

the

relationship

between you

and your

customer.

Page 4: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Your Side of the Relationship!

Always, Always LISTEN!

Talk With People

Produce Content

Share Other’s

Content

Page 5: Sales, Awareness, and Service: Boost yours with these 5 social media sites

5 Top Social Media Sites

For Your Hotel

Pinterest

TripAdvisor

Facebook

BusinessSuccess!

Instagram

Twitter

Page 6: Sales, Awareness, and Service: Boost yours with these 5 social media sites

#1

Page 7: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Facebook will

help you build a

Community.

Page 8: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Facebook’s Community Happens

in the Newsfeed!

Page 9: Sales, Awareness, and Service: Boost yours with these 5 social media sites

It is the Holy Grail for your

business to GET in it and STAY in it.

Tweet This!

Page 10: Sales, Awareness, and Service: Boost yours with these 5 social media sites

How do you get in the

newsfeed?

Try different times of

day

Mix up content

types

Post 1x/day or

more

Figure out what

works, rinse and

repeat!

Post other’s stuff

Page 11: Sales, Awareness, and Service: Boost yours with these 5 social media sites

#2

Page 12: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Twitter will

help you build

Traffic.

Page 13: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Traffic is important because…

Increases

Leads

Builds

Awareness

Boosts $ales!

Page 14: Sales, Awareness, and Service: Boost yours with these 5 social media sites

How do you build traffic?

Page 15: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Build traffic

withAdded Value

Page 16: Sales, Awareness, and Service: Boost yours with these 5 social media sites

3 Ways to Add Value for your

Followers

How do you help

make their lives

easier?

What do they care

about?

What makes you

different?

Page 17: Sales, Awareness, and Service: Boost yours with these 5 social media sites

#3

Page 18: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Pinterest Drives…4 times more $ per

click than

Twitter27% more $

per click than Facebook

50% higher

conversion rate than

other traffic

Source: http://www.quicksprout.com/2014/01/17/how-to-increase-your-pinterest-engagement-by-275/

Page 19: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Get the most out of Pinterest

Have images on your

site

Setup Business Account

Add a “pin it”

buttonAdd rich pin data

Add a “follow”

button

Page 20: Sales, Awareness, and Service: Boost yours with these 5 social media sites

#4

Page 21: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Define your

Personality

on Instagram.

Page 22: Sales, Awareness, and Service: Boost yours with these 5 social media sites

3 Ways to Rock Instagram

Use #Hashtags

Engage with your

competitor’s

followers

Find your optimal

time

Page 23: Sales, Awareness, and Service: Boost yours with these 5 social media sites

#5

Page 24: Sales, Awareness, and Service: Boost yours with these 5 social media sites

TripAdvisor is…

the world’s

Largest

Travel site

Page 25: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Make sure you…

Claim and update listing

ALWAYS respond to

reviews

Add Photos and

videos

Page 26: Sales, Awareness, and Service: Boost yours with these 5 social media sites

What about negative

reviews?

Page 27: Sales, Awareness, and Service: Boost yours with these 5 social media sites

3 Step Negative Review

Response

Say “Thank You”

Tell them what

you’re doing to fix

it

Address the

problem

Page 28: Sales, Awareness, and Service: Boost yours with these 5 social media sites

5 Top Social Media Sites

For Your Hotel

Pinterest

TripAdvisor

Facebook

BusinessSuccess!

Instagram

Twitter

Page 29: Sales, Awareness, and Service: Boost yours with these 5 social media sites

BuildRelationships.

Build

Your business.

Page 30: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Hire me for a

consultation!

Book Now

Further

Education

Opportunities• Social Media Tips

Weekly Newsletter:

http://eepurl.com/IcC0b

Team-3-Media.com

Page 31: Sales, Awareness, and Service: Boost yours with these 5 social media sites

Questions?


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